# Page 8 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

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Verizon Connect

3.2 (940)

[View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 8 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 176-200 of 940 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JC

John C.  
President  
Facilities Services  
Used the software for: 2+ years

### "Our eyes in the sky"

June 26, 2019

5.0

Overall, Verizon has helped us keep track of our vehicles and employees. The software helps us track employee times and efficiency as well as reduced theft on all levels.

Pros

Verizon Connect lets us see exactly where our vehicles are and notifies us when a vehicle is started after hours. We recovered 2 stolen vehicles which resulted in the capture of an entire auto theft ring with multiple other previously stolen vehicles in Dallas and stopped 1 vehicle that was in the process of being stolen by directing Police to where the thief was headed. Operationally, this software is instrumental to our daily routing and dispatching of our technicians.

Cons

Verizon Connect is regularly sending me email and direct mail solicitations for lower pricing, but when I call to get that pricing, they say it's only for new customers or new units. Then when I renew, they only want to renew at existing pricing. Why send better offers to me if we can't receive the lower pricing? And why can't we get a discount for renewal business? Their pricing is higher than most other GPS providers.

Review Source

YL

Yannick L.  
Président  
Security and Investigations  
Used the software for: 2+ years

### "Entreprise malhonnête, à fuir!!!! "

September 22, 2023

1.0

catastrophique au global, mauvaise interface, mauvais matériel peu pratique, contrat inarrêtable

Pros

// pas de véritable avantage à utiliser ce logiciel

Cons

Service client inexistant, contrat résilié en 2018 et arrêt des prélèvement en juin 2023!!!! ne veulent pas rembourser les trop-perçus, insistent pour faire signer de nouveaux engagements, personnel peu fiable, aucun rappel à part du service commercial.

Review Source

NT

Nicholas T.  
Manager  
Building Materials  
Used the software for: 2+ years

### "Powered Assets ok NON Powered asset tracking is the worst"

January 10, 2023

2.0

Excruciating

Pros

Easy to use platform. Power assets work ok but non powered assets are terrible

Cons

No powered assets are the worst project I have ever experienced. 30 percent of the assets shipped to me didn't work or failed within one week. I've had to spend enormous amount of time switching trackers and getting new ones for them to fail. Plan on spending 30 plus mins with customer service to get replacement ones. I've had these trackers for less than 6 months. I've probably spend 30 hrs on the phone with them and 60 hrs in label replacing trackers. Stay away from this product.

Reason for choosing Verizon Connect

No, I would choose anybody else.

Review Source

DH

Donald H.  
VP of Operations  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Wish Fleetmatics had never sold the company to Verizon"

April 27, 2020

1.0

Verizon is terrible. They are supposed to be a tech company and they can't get it right. I'd give them a zero if I could. Don't waste your money on this program find a different company. I know I will be.

Pros

Being able to track our trucks, the dashboard Speeding, Harsh Driving.

Cons

Verizon bought Fleetmatics and ruined everything. Dashboard doesn't work. Support is terrible. They have no idea what they are doing and lie to you.

Reason for choosing Verizon Connect

I chose Fleetmatics because it had great reviews and I liked all the system had offered. Unfortunately since Verizon took over it's gone downhill. The reports aren't as accurate and when you tell Verizon they don't do anything about it. When they do fix anything it takes forever and several emails to get it fixed. We use Verizon for our wireless phones for the company, but after this experience I think we need to start looking into other avenues there as well. They do OK, but they have website issues as well. Verizon just isn't a good company.

Review Source

RW

Ron W.  
Manager  
  
Used the software for: 2+ years

### "Awful Customer Support - ELD Doesn't work"

February 20, 2018

2.0

Pros

The GPS system works fairly well and the reports are handy. The online interface is easy to use. Drivers are simple to set up, customer service is awful.

Cons

Our rep had no idea how the ELD system he was selling was going to work. After asking numerous questions about mobile device compatibility we ordered and installed 9 logbooks into our trucks. Before installation we were told that they would work with iPhone, iOS, and all Android devices. After they were installed they told us we had received ELD devices that would only work on Android. No Apple devices were compatible. We then ordered 3 Android tablets for our apple users and setup data plans for those . We still can't use all of the ELD required features because now they don't work with Android phones, only tablets! I talked all of this over with our rep before we ordered. I don't think he lied, I think he had no idea! The updated App we need for the phones is still "being developed" and we still don't have it. I can't get thru on the phone and our rep was either fired or quit. His replacement won't call us back even though we have left him countless messages and emails. This is the worst customer service I have ever received.

Review Source

KK

Kimberly K.  
Director of Safety & Development  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Lacking support and common sense"

June 25, 2019

1.0

Terrible. literally HUNDREDS of hours wasted on phone with support that didn't resolve anything. Issues from over 15 months ago are still unresolved.

Pros

Geofencing and Alerts. The alerts subject

Cons

HOS module does not work as it should or keep drivers legal. Miles disappear (literally DISAPPEAR), updates happen often and the updates cause additional problems. Unidentified miles, due to connection issues, cannot be reconciled in the program. Support is not helpful, you cannot get through to anyone above a low-level support person to get your issues understood let alone resolved. Support flat out LIES to you about issues they don't even understand. They return calls after hours when they know full well where your company is based, close cases without resolving them. Support is terrible.

Reason for choosing Verizon Connect

We had Reveal GPS and that did capture the locations as well as have decent geofencing options and alerts.

Review Source

JC

Joseph C.  
Dispatcher  
Construction  
Used the software for: 2+ years

### "Verizon Connect Review"

June 19, 2019

5.0

Route Optimization. Traffic is everywhere is constant here in Massachusetts. I can then determine the best route.

Pros

I like how I can see all of the trucks on the map. I can hover over one of the icons and it will tell me where they are, how fast they going and who is driving. It also tells me how long they have idleing. I am constantly using the "Find Nearest" option as well, this gives the ability to tell customers exactly when the truck will be arriving on site. Overall We are happy with this platform.

Cons

The replay option. I dislike this feature. One reason being I have to watch the whole thing if I just need to see how long the last run took. On the timeline bar below I want to be able to slide that to whatever time frame I need to watch.

Alternatives considered

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Reason for choosing Verizon Connect

I was impressed during the demo.

Review Source

VR

Verified Reviewer  
Marketing & Business Intelligence Assistant  
Architecture & Planning  
Used the software for: 2+ years

### "Verizon Connect Reveal for Small Business"

September 17, 2018

5.0

Pros

We utilize this software for GPS tracking on our company vehicles. Since our employees are all over the place, it is crucial that we are able to see where they were and how long they were there. It helps with time clocks as well as ensuring productivity. Lots of different report options. You can learn a lot about your fleet's daily activities with this product.

Cons

Editing geofence areas can sometimes be finnicky. Also, the search function can be finnicky as well. You can't just type in one word of the entire name of the place, it has to be the exact words in the correct order or it won't find it.

Review Source

JD

Julie D.  
OAS  
Mental Health Care  
Used the software for: 1-2 years

### "Verizon Connect"

June 14, 2022

5.0

I will keep using this application for services that we offer.

Pros

Using this software allows us to track the travel of patients and make sure they get to us safely.

Cons

It can be a little expensive. But its very easy to use.

Review Source

Response from Verizon

June 22, 2022

Thank you for taking the time to share your positive experience with us. We're happy to hear you are finding value in our product and services. We appreciate your feedback regarding the price. We would like to learn more about your success with Reveal and hear other concerns or suggestions. If you would like to continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com.

W(S

Walter (Joey) S.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "RUN! STAY FAR AWAY"

August 12, 2021

1.0

Pros

STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Cons

Absolutely terrible contracts and customer service. Good luck trying to add units. This used to be a good company when it was Sagequest. Since they were bought out by Verizon they are terrible. Don't care about service. They don't live up to their side of the contract. I've been on the phone for almost an hour and half and they keep transferring and putting me on hold. STAY FAR FAR AWAY!

Reason for choosing Verizon Connect

I was with them before they were verizon.

Review Source

TF

Tammy F.  
Owner  
Construction  
Used the software for: 2+ years

### "Overpriced for what you get"

June 18, 2019

2.0

When we signed up the company was Fleetmatics, Verizon bought them at some point - which we did not know, no one ever called on us, etc. Found out from our Verizon phone dude...

Pros

Live map view on the website works and it is difficult for an employee to remove from the vehicle

Cons

Doesn't integrate with our dispatching software as promised. A representative from the company has to install and remove the units. Support is very non responsive. We are being charged for more vehicles than we actually have and can get no results. Too expensive for the functionality and the results we get. Contracts are too long - I have come to conclude that companies that make you sign long contracts do so because they know they will give you bad service.

Review Source

ED

Elizabeth D.  
Office Administrator  
Consumer Services  
Used the software for: Less than 6 months

### "Horrific Customer Service"

December 8, 2023

2.0

Great from the start and awful once we purchased it. If I didn't already have their phone service for the business and another fleet software it speaks to I would never use them. It's like pulling teeth to even get someone to call you. Like 2 weeks minimum.

Pros

The sales process was great of course, they want your money. They're quick to respond, call you everyday following up, but once you've purchased the service the customer service is the worst I've ever experienced.

Cons

No one will email you back or return your calls. The customer service number is just a call center of people who don't seem to understand the software enough to even help you. They have to transfer you to multiple people to get you to someone who understands it enough to help. Truly the worst service I've dealt with.

Switched from

[Zonar](https://www.capterra.com/p/126605/Ground-Traffic-Control/)

Once they switched us to the cloud based software so it could talk to Fleetio it went downhill. The reporting is awful and not user friendly at all.

Review Source

BL

Brian L.  
Managing Director  
Events Services  
Used the software for: 1-2 years

### "Verizon - Integration with Viberent "

July 29, 2022

5.0

The experience has been great, as always when dealing with data migration between two systems we had our teething issues but this has all been resolved.

Pros

This software has revolutionised our last mile deliveries, it gives our team internally and our customers real time tracking of our vehicles and their orders.

Cons

No current API outputs available for certain functions that should be available for software of this calibre.

Review Source

Response from Verizon

August 2, 2022

Thank you for taking the time to share your positive experience with us. We're happy to hear you are finding value in our product and services. Also, thank you for your feedback about API integrations. We would like to learn more about your success with Reveal. If you are open to share, please email us at: CustomerAdvocacy@VerizonConnect.com.

mT

michelle T.  
Auto glass csr  
Automotive  
Used the software for: 2+ years

### "Scheduling done with ease. "

April 7, 2025

5.0

Other than that, issue it's a great program

Pros

scheduling is very easy, easy to navigate

Cons

we are having to refresh after not in use for couple mins.

Review Source

FP

Frank P.  
Senior Operations Manager  
Consumer Services  
Used the software for: 2+ years

### "Fleetmatics Review"

June 7, 2019

3.0

Running reports and actually navigating the website is easy. Unfortunately this product doesn't give us exactly what we are looking for when it comes to the Replay function. Which is very important to us.

Pros

I have tried other products and this one seems to be easy on the eyes. There are other products out there where their pages are too busy. Verixon Connect Reveal seems a little user friendly when navigating the website.

Cons

It does not do a good job following our drivers when it comes to the Replay function. You can set it between the "driver" or the "vehicle". With our business, many different drivers are in and out of our trucks in a single day. We can have 5 different drivers in just 1 truck. The Replay function doesn't do a good job following when our drivers are scanning in and driving the trucks. I wish I could see the Replay of a driver where it shows at 7am he scanned into Truck X and then scanned in to Truck Y at 9am. Then switched to Truck Z at 11am.

Review Source

JM

Jennifer M.  
HR  
Construction  
Used the software for: 2+ years

### "Do not use this service for vehicle tracking"

May 6, 2022

1.0

Horrible. I was transferred (I counted) 17 times by customer service, just for a simple task... to assign/connect a GPS to our vehicle. \*\*I tried doing it through their App, but that doesn't work either..

Pros

Tracking is about the only thing,...it's somewhat on point. Other than that, there is nothing I like about this company. If your GPS is not connecting your pretty much out of luck, because you won't be able to get help from customer service, or even a business rep., but you will still be charged for it every month...

Cons

The customer service is non existent, so your paying for a product you can't even use because the GPS will not connect unless you can get it assigned to a vehicle, & you can't get anyone in customer service to do that...not even a business rep for our acct can help.

Review Source

SH

Steven H.  
CFO  
Food & Beverages  
Used the software for: 2+ years

### "Verizon Connect - How to Destroy a Product"

April 21, 2022

4.0

The software itself works well -- contract renewal, the switch to 4G (which now has been going on for almost 2 years and I still can't get anyone to talk to me about the contract) and customer support in general is just horrendous. We were a customer of Fleetmatics, and they were great to work with -- this is the worst I have ever seen -- babies crying in the background, terrible noise levels when you actually get someone on the phone -- the list goes on and on. Anyone at a management level on the customer service side should be fired now!

Pros

The software itself is acceptable -- but certainly not superior to anything else in the industry

Cons

The CUSTOMER SERVICE AND ADMINISTRATiON is the worst I have EVER experienced -- from an impossible to understand sales and support org structure -- numerous people from different departments but none ever call back -- not clear who has any authority -- it is impossible to describe how bad this is.

Review Source

BV

Bill V.  
Partner  
Construction  
Used the software for: 2+ years

### "Find another iption"

January 9, 2022

3.0

The products works, it is a real shame they took a wonderful company with excellent customer service and destroyed it. Do not use, do not use, do not use Verizon.

Pros

Once setup the system works well. We started with fleetmatics and used them for several years before Verizon took over.

Cons

Initially the transfer was smooth but within months of the buyout customer service dropped severely. A few years later and we simply can’t reach anyone. We have been trying for 6 months to acquire new units for additional vehicles and equipment. We were contacted by a sales rep to renew our contract which we did reluctantly hoping that would allow us to get our additional equipment. Nothing but Crickets since then, now trying to figure out how to cancel. We’ve since Called our bank to stop payments, there is no where online to change billing or payment info.

Review Source

NH

Nick H.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Absolutely horrible mistake "

December 30, 2021

1.0

An absolute nightmare!

Pros

I received devices not compatible nor did they do what I was told, they also lied about any trial period.

Cons

They told me I should just run multiple tracking units because there's doesn't work

Alternatives considered

[Azuga Fleet](https://www.capterra.com/p/153228/Azuga-Fleet/)

Reason for choosing Verizon Connect

Verizon connect reps lied, they sold me a contract with devices not compatible and only worry about the contract from the start.

Review Source

AM

April M.  
scheduling coordinator  
Construction  
Used the software for: 2+ years

### "Good but could be better"

June 11, 2020

4.0

I love that I am able to see what my guys are doing at all times every day. It makes it easier for me to tell my customers when my technicians will be there where they are and how long they have been there. I like that I am able to help my guys out by using the maps to give them directions when needed.

Pros

I like that I am able to keep track of my guys with the GPS system they have to offer. I am able to see speed, accidents, engine failures, oil changes and so much more. I am able to locate them ion real time so I always know where they are. It has a lot of features that can be used to help me navigate my guys and get them where they need to be.

Cons

The system will sometime glitch out and will not refresh. I have to reload the program a lot because it does this very often and I am unable to just refresh to solve the issue. Sometimes even after re loading I have to do it a second time to correct the issue. Its a tad bit hard to use some of the features as there are not many instructions.

Review Source

JG

Jesus G.  
Distribution Analyst  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Perfect tool for small-medium companies whose want to start with tracking and control of their fleet"

June 30, 2021

4.0

I recommend the program if you have a few trucks for tracking because if you have a problem its customer service can't help you at that moment and you have to take a quick response after the event.

Pros

The company where I worked had this program to control their fleet; it has a simple interface with all the sections well distributed around the page. These tools helped us to find points where our drivers took gas of their trucks to earn some extra money. The GPS shows in a perfect time the trucks and with the app, you do not need a lap to know where they are. It has a lot of tools that can facilite tracking services.

Cons

Maybe price is higher than other programs in market and when you have problems with the page or app the company takes so much time to help you or a advise you to find a solution for your problem, even if you need fixing immediately

Review Source

TB

Traci B.  
Safety Compliance Manager  
Package/Freight Delivery  
Used the software for: 2+ years

### "Customer Service is HORRIBLE - Quality of product and service has deteriorated tremendously"

April 24, 2018

2.0

Research other vendors - We have been told ERoad is great. Don't waste your time with this company. We are actively looking for a new provider.

Pros

We love the live map feature and many of the reports - so long as everything is working properly in the system.

Cons

Customer Service is absolutely horrible. We have been with Fleetmatics for close to 4 years now. Often times, I have the solutions to the issues long before anyone at Fleetmatics does since I have been working with the product much longer than the majority of customer service. I feel like I should be on their payroll. Currently, they are refusing to reactivate a unit in our system even though THEY are the ones who made an error and swapped the unit with a different unit on their end. We have not been able to "see" this truck on our map in well over a month. We have experienced a complete lack of service, our account rep only addresses what she wants to, my emails regarding trouble tickets go answered for several days, weeks, and lately we've even had a few cases that have been opened for months. As far as calling in for help, don't waste your time. I've sat on hold for well over an hour and refuse to call them now. It's sad that this company has zero loyalty to their clients that have stuck by their side as they've grown through the past few years. As of this morning, it has taken our Safety Department an hour or better just to get the live map to come up on our computers however, every single other program we utilize is working just fine.

Review Source

JO

Joseph O.  
Owner  
Events Services  
Used the software for: I used a free trial

### "Horrible treatment and service"

May 3, 2022

1.0

Cons

Signed up for the 2 month trial for "non powered" asset trackers. 1st, we were completely lied to about the capabilities. I was told we would receive small units and we would be able to see their location "Live" on the map. Neither are true, units are the largest I have ever seen. The best you get on the map is 15 min intervals. That is plenty of time to remove 4 bolts on an obvious tracking device and get away with stolen equipment; so how do they help? Then like the comment below, half of my units didnt work upon arrival. It has taken 30 days to get replacements (so now im half over with trial) and how do they make it worse? They billed me today, 30 days early. Then after 5 long and horrible interactions with BILLING they still couldn't help me fix the billing issue?! 😡🤬

Review Source

DC

Dan C.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Truthfully the worst customer service received in 20+ years of partnering with various providers."

June 3, 2021

4.0

If the notes above do not yet paint a good picture for you, and you are still considering signing a contract for this product, I suggest that you plan to throw away the monthly fee for 1 unit out of every 20 that you need. It won't ever work, nor will it be replaced by this team of leaderless lackwits, so make sure to order 21.

Pros

The ease of use and robust features of this relatively low cost option are really great. Easy, fast, intuitive, user friendly- it checks almost every box. But the utter void of customer service blows it.

Cons

The utter void of customer service. We certainly know better rationally, but it actually seems as if customer service is deliberately messing with us. It is difficult to imagine an explanation for the laughably circuitous experiences we have had in the many, many times we have simply tried to get a single non functioning unit replaced since February 2021. Not several single units, but literally the exact unit that failed to work right out of the box.

Reason for choosing Verizon Connect

I wish I could provide a good answer. I feel as if we were taken.

Review Source

LC

Lawrence C.  
President  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "used this tracking system for my vehicles since 2007"

June 18, 2019

4.0

See above

Pros

In the beginning it was very useful and saved me time and money , very eazy to use and train ours how to use the system

Cons

Since the new company brought out the original company, the system has gone down hill, make changes all the time , remove options that where useful to my operation and not nearly as dependable, can not rely on the systems accuracy like I use to, quite often given bad reports and have to reboot the system to check and make sure it is accurate. Also the customer service in not very good any more, when you call with a problem all they want to do is up sell, that is when you can get in touch with someone, They also make me feel like they are not interested in the smaller companies now -what to put there efferts into the big trucking companie.

Reason for choosing Verizon Connect

I am leaving Verizon, and they may loose my cell service it this attitude continues have been with them since 1991!

Review Source

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