# Page 9 | Verizon Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Verizon Connect the right GPS Tracking solution for you? Explore 940 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/72551/Fleetmatics-Work/reviews

---

Verizon Connect

3.2 (940)

[View alternatives](https://www.capterra.com/p/72551/Fleetmatics-Work/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 9 - Reviews of Verizon Connect

## Showing most helpful reviews

Showing 201-225 of 940 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

GG

Glen G.  
President  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Customer Support SUCKS"

October 29, 2019

4.0

If I could, I drop Verizon like a hot potato, I'll probably get a phone call after this, and promises will be made and just like most political promises NOTHING WILL BE DONE.

Pros

The product itself​ is not bad. It does not do everything they told me it would do, but it is functional, if and when you can get it installed properly and set up.

Cons

Everything from crappy installation, to getting the right equipment, to them shipping it to the wrong place. The installers stick things up with two-sided​ tape... the first hot day it all starts falling, long cables wrapped around other wiring bundles. Installing and leaving without​ knowing if it installed correctly and working, installing the wrong product. Showing up to do and installation only to find out they shipped the wrong parts.

Reason for choosing Verizon Connect

I fell for the line of BS

Review Source

CE

Chuck E.  
VP Operations  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Good product, HORRID customer service."

February 16, 2017

4.0

I've had this product for just over 2 years now tracking 17 trucks. Overall, I like the software, the mobile app, the fuel integration, mileage tracking, and service notifications. We've had a few issues with the installed units, but the installation team (which is subcontracted out) is very prompt and responsive to getting the issues resolved. My account rep and sales team, however, are a different matter altogether. First off, most of the time I call customer service, I will inevitably be transferred at LEAST 2 times to a different department, and will have to explain the issue in full each and every time. I had a billing dispute (where they charged me for an add-on e-log that was never received nor installed in my trucks) and they refused to issue me a credit or even really address the issue. Their entire attitude is basically "well, we shipped them out (to the wrong address) and it's not our fault you didn't install them". I've spoken with my account rep, his boss, and even the Customer service manager. Not only will they NOT respond to calls or messages (they never answer the phone), but emails go unanswered as well. I'm currently fighting them to buy out my contract so I can find a company that will actually provide service to their customers. Do your homework folks... Good product, TERRIBLE customer service!

Pros

ease of use, easy to install

Cons

Customer service is HORRID!

Review Source

BV

Bruce V.  
Operations Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Support is terrible"

January 11, 2022

2.0

Not very good. It was so bad we forced Verizon to let us out of our contract

Pros

It has the Verizon name, but not the quality you have come to expect from them

Cons

Poor support, constant glitches with the system

Reason for choosing Verizon Connect

It was forced on us when Verizon bought the previous company program

Review Source

NL

Nate L.  
Distribution Manager  
Wholesale  
Used the software for: 2+ years

### "Verizon Reveal "

February 18, 2020

4.0

Overall It has been good. Not great, but good. A lot of work on my part to keep things working with the software. Either way we still get very good track and reports at times when we need them.

Pros

Like the App that i can track where our trucks are at any moment. I like the reports that I can run to see different metrics of the truck. The user interface is pretty easy to use, simple and concise.

Cons

Customer service has been good and then bad. Tend to be a new person every few months that is over our account. Had some install issues with the contractors who installed trackers. Would like to be able to see current mileage of truck in reveal. The reports are shoddy at times, especially gas card purchases.

Alternatives considered

[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/)

Reason for choosing Verizon Connect

We were already part of NetworkFleet.

Review Source

NS

Neil S.  
Owner  
Construction  
Used the software for: 2+ years

### "Customer service circle jerk"

May 10, 2022

1.0

It was OK until we had to deal with them on the phone. Don't fall for getting forwarded to the "success mgr". Haven't been able to confirm that that person exists.

Pros

See cons.. they totally outweigh any good.

Cons

100% circle jersey on the phone. Having issues with upgrading after change from 3G equipment. Paying for 3 out of 7 trucks. Oh, reminder to anyone daring to sign up, they are on auto renewal. Don't miss the cancel date!

Review Source

DC

Domenic C.  
President  
Construction  
Used the software for: 6-12 months

### "Don't do it!! This has been a disaster they refuse to correct for 9 months!! "

October 14, 2021

1.0

Wish we had never switched from ES Track. They were fantastic compared to Verizon Connect. Hugely disappointed in all aspects of this company!!!

Pros

There have been no positives with this process or company. I would not recommend them to anyone! What a waste of time and money!!

Cons

It has been a nightmare from the beginning. We have units that were never installed, the ones installed don't work, it looks as if our equipment has not moved in 9 months. Customer service has been no help despite repeated calls, and requests!

Review Source

EM

Elkhan M.  
Director  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Poor Customer Care"

June 15, 2021

1.0

The most frustrating about this company is its customer care. Getting things fixed takes months, tons of lost time for and a lot of nerves. They do not respond to emails, long waiting time on phone lines. They cannot solve simple problems just saying "someone will contact you soon" which NEVER happens. I called to cancel the service back in April 2020 as we stopped operation due to COVID-19. Customer care suggested not to cancel the account but freeze it temporarily until the things will gets better. The things didn't get better and they resumed billing from September 2020. I called immediately and asked to stop the service. The response was as always "it has been initiated higher someone will contact you soon" which didn't happen. Since then I have called and emailed numerous times and asked either freeze the account or cancel it nothing absolutely was happening. After talking to dozen of people in the company in past 9 month FINALLY the customer success manager contacts us and say we can terminate it now BUT YOU HAVE TO PAY for the past 9 month. The worst customer care and greedy company I have ever seen :(.

Pros

It is not the worst one on the market, but definitely not the best one either.

Cons

It is not the worst on the market but definitely not the best one either with issues such as slow report processing, constant loose of connection etc. The worst customer care I have ever seen :(

Review Source

DP

Davie P.  
GM  
Farming  
Used the software for: 2+ years

### "GM"

June 19, 2019

3.0

My employees are beginning to rely on the reporting for time cards, report on mileage, and reminders for maintenance. This is why the miner issues with not recording time, not being able to reset mileage, and reliability on when maintenance needs to be done is important to us and why I reduce my approval rating to average. I'm hoping this review will spark someone to contact us with some ability to fix their system.

Pros

I like that it can be set to send to multiple people for timecards, maintenance and location.

Cons

It doesn't keep a log of time when out of view of antennas like I was told it would. When we do maintenance it doesn't let us reset the mileage to correct incorrect mileage and start over. Thus the mileage error is compounded with each maintenance. Units not reporting and the difficulty in getting service to correct problems. Not to do with software, but part of why I find Verizon overall lacking is the disconnect between sales, service and reporting.

Review Source

EG

Elaine G.  
Owner  
Construction  
Used the software for: 1-2 years

### "Worst company I have ever dealt with, EVER!! They keep charging me for a device that does not work. "

August 18, 2020

1.0

One of our devices did not work with a brand new truck back in 2018. Ever since then I have been trying to cancel out that 1 device. I have spoke to about 10 different employees at Verizon, which most of them no longer work there, go figure. Nothing has been done to resolve this issue since \[SENSITIVE CONTENT HIDDEN\]. Yet, they continue to bill me for the device I need to cancel out!! No one ever calls me back and no one has done anything to help me with this matter. I was just told that the manager was super busy. I mean really? They have been busy since \[SENSITIVE CONTENT HIDDEN\]?? I will never recommend this company to anyone, ever. I refuse to pay for the tracking of that one device that has not worked since \[SENSITIVE CONTENT HIDDEN\]. If this matter is not resolved, I will be forced to call my attorney. I don't like getting my attorneys involved in matters like these but I've had enough. I am fortunate to have attorneys in my family so that will not be a problem for me, I'm just fed up!! All I want to do is cancel that one device, get my credit and move on till my contract is up so I can cancel it, forever.

Pros

Software was easy to use. Did not have trouble with software, had trouble with hardware.

Cons

Software is fine but customer service is TERRIBLE!!!!!!!

Review Source

John L.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Poor service"

November 5, 2021

1.0

Pros

The product works just fine, Verizon connect on the other hand is a blemish on the Verizon network.

Cons

Absolutely worst company I have ever dealt with, impossible to get customer service, impossible to add or change vehicle's . Left with half my fleet not covered because they "never" respond to requests to add or change anything. Lock you into a 3 year contract that auto renews. Going to go with another company and cut my losses. Stay away!

Review Source

Brett G.  
Owner/CEO  
Construction  
Used the software for: Less than 6 months

### "Horror story"

November 1, 2018

1.0

Terrible experience they want you to sit in training about 30 days in the first 45 days I run a business I can’t have all of my technicians come out of the field to do a training every other day to make a piece of software that should be intuitive work when we try to cancel it they got really violently angry with us and wouldn’t let us cancel and they’ve just been a nightmare to work with

Pros

When they sold this product to it it sounded like the greatest thing ever they were all over her about how great it was how it would keep track of our invoicing how we keep track of artfully how it would just work seamlessly with QuickBooks the sales on it was outstanding

Cons

Nothing they sold work we lost customer data in the migration we lost invoices once we started to do that where we went to GPS it had a 5 to 1 hour delay so we couldn’t keep track of our fleet worst of all when we tried to cancel they wouldn’t let us cancel and keep trying to charge me even in over a year later trying to send me to collections for a product that never worked to there sales point they’ve changed their name a couple of different times now in there this is a flat out lie and they’re trying to charge people for something that doesn’t work

Review Source

RA

Rosemary A.  
Human Resource  
Construction  
Used the software for: 2+ years

### "Vehicle GPS tracking"

February 4, 2020

5.0

Pros

I like the Verizon Connect Reveal software because it has saved our company money by showing the true hours the employees were at the job versus what they used to put on their time cards. It also saves us money with our auto insurance company. It has helped identify which employees are speeding or driving reckless to we can address the issue. We have been with Verizon Connect Reveal for almost 3 years and we are pleased with the customer service representatives because they are responsive and helpful.

Cons

The one thing that I least like about this software is that there is a delay in time. When I look at where the vehicle is located, it usually gives me the location where it was appoximately an hour ago. I would like it to be more on actual true time. It would help us when we are trying to locate a vehicle to know the exact location .

Review Source

JL

Jane L.  
Route Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Love Fleetmatics!"

July 5, 2019

5.0

Verizon Connect Reveal makes it so that I don't have to constantly be on the phone with my drivers to find out their location or eta of different stops, with 15 routes out on the roads at any given time, that would be constant phone use! Now with just a click of the button, I can track every driver and know their exact location to the minute and how they are driving as well!

Pros

We use this software every day to keep track of our drivers and their location. We are currently looking into expanding our use of the system. We aren't even using the system to it's full capability as of yet, but, I can tell you that it suits our needs and its the best system that we have tried as of yet. It's user friendly and the customer support team is the best.

Cons

I wasn't in on the start of acquiring the software, so I haven't been able to get the time to learn how to do a few things, but that's my fault for not having the time!

Review Source

Montana H.  
Maintenance Manager  
Real Estate  
Used the software for: 1-2 years

### "GPS works great and so does the Fleet Service feature that allows us to track maintenance expenses. "

June 20, 2018

5.0

Pros

The interface is very functional. We now have 8 vehicles on GPS at all times, in our business many times you'll need to drop everything and find help. The GPS allows us to our closet tech in the area. The Geofences also allow us to see how often we visit our favorite vendors which has provided essential info on our decision to begin stocking inventory.

Cons

The alerts are pretty unclear when there is an incident. Our drivers tend to give a bit on push back on their weekly driving score. If there was a bit of definition behind "hard braking or "quick starts" I think that would go a long way.

Review Source

CE

CONNIE E.  
Controller  
Facilities Services  
Used the software for: 2+ years

### "GPS"

June 25, 2019

3.0

I feel the customer service was much better before Verizon purchased the program. Getting units transferred to different vehicles can be a chore. We now get charged for this service that was once part of our contract. I don't like having to deal with several people to get something done. There is no tracking on service calls and the "call center" can only direct to the local "service company" - between all the moving parts, it isn't easy getting things done.

Pros

the software does show where vehicles are - where they have been. It was very helpful when one of our trucks were stolen, the police were able to find it quickly. We use the tracking part of the software everyday to confirm time cards.

Cons

The software is a bit "non-user" friendly. Setting up and maintaining was difficult when we first started using the software. There have been several improvements. Some of the reports are difficult to tweek to what we need.

Review Source

DC

Debbie C.  
President  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Horrible Customer Service"

February 21, 2022

5.0

The product is a great product. Customer service is non existent. I call it the the old bait and switch. They promise one thing and trying to get the product delivered, the billing correct and on a regular basis, isn't worth the headaches. I've had this product in my trucks for close to 1 year and still don't have the billing or the installation correct. All you get is, I don't know what happened. Verizon is a huge company but when it comes to all of the ancillary services that make the product work, don't waste your time.

Pros

The product is great. It's the before and the after that have huge deficiencies

Cons

Getting it installed is a production. The installation team is never available and works at their own pace so be prepared to have some of your trucks GPS installed and the rest when they get around to it.

Reason for choosing Verizon Connect

Pricing

Review Source

KS

Kali S.  
Fleet Maintenance Coordinator  
Food & Beverages  
Used the software for: 2+ years

### "Verizon Connect"

December 6, 2022

5.0

When calling customer service, was always helpful and would let me know when issue was resolved.

Pros

Verizon Connect is very user friendly, as I was able to navigate thru system and was self-taught.

Cons

When Verizon connect would be down, was very difficult to manage.

Review Source

KP

Karen P.  
President  
Consumer Services  
Used the software for: 2+ years

### "Service- Supply and Demand"

July 1, 2019

3.0

Talked with customer service several times., Finally had a tech out to repair units, wrong parts sent. Two units were not working correctly for months.

Pros

The desk top software, the ease of using. All the office staff could use it easily

Cons

Service- Customer service -Repairs- A understanding of our business

Reason for choosing Verizon Connect

When we first signed up, I compared several companies . Service, pricing over all value. We have now changed companies, I did another comparison as our renewal was coming up again. The pricing was twice as high and I had been with Fleetmatics then Verizon for many years, even with poor services, I stayed because of the cost to change and the software . Then I could not continue to stay with Verizon if they could not get closer on the pricing and update our hardware

Review Source

VR

Verified Reviewer  
  
  
Used the software for: 6-12 months

### "The system can't do what we were told it can do by the slaes team"

May 9, 2017

1.0

Pros

The scheduler is nice, the app looks good. The system is very limited in what the system it can actually do.

Cons

The sales team are misleading, they claim the system is fully customizable to your needs. In fact, everyone uses the same platform, the only customization is the ability to add your logo and your customers. If the job has multiple people working on it, you gave to create a work order for each person working on the job. This is very redundant and a huge waster of time. The system needs vats improvement. The system is basically good for use by a delivery service. It is not good for any type of service business. If you are a contractor wanting to use this software and app, STAY AWAY! It is huge waste of time.

Review Source

TF

Tyler F.  
Fleet Supervisor  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Great GPS Mediocre Everything Else "

June 19, 2019

3.0

See cons section above

Pros

Customer Support is usually relatively quick to answer a call. GPS is wonderful

Cons

\-TABLETS CONTINUALLY DISCONNECT FROM VEHICLES CAUSING UNIDENTIFIED MILES. -Unidentified miles are duplicated many times to an overwhelming degree. -Some unidentified miles that drivers receive will not go away even after "Rejecting them" -Verizon Connect installers messed up the original installs and we wound up having issues with trucks due to the poor way they were wired in and actually lead to breakdowns on some units. -Even after original repairs some units still wouldn't work correctly. -I have a 2019 Kenworth and a 2020 Peterbilt that Verizon connect cant figure out how to install a ELD in and we are 6 months into the year. -No one at Verizon connect can solve the tablet disconnect issue. We bought new, better tablets that were recommended and we still have the same issues as before.

Review Source

BL

Becky L.  
CEO  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "verizon is too big to care"

June 18, 2019

3.0

Terrible. Verizon is about verizon customers are the dirt under their feet. They made so many mistakes that they could not and would not correct but then still charge as if they had done their job. This is by far my least favorite company. I look forward to the day a disruptor comes into their space and changes the way they must go to market to stay alive.

Pros

the ease of use, app was good.................

Cons

the errors it had, it could never be corrected, the customer service was non existent, the software is good but the company sucks so bad I cancelled.

Switched from

[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/)

I must have GPS on my fleet and samsara was has an excellent product that they are constantly updating and making better.

Review Source

AM

Abe M.  
Regional Manager  
  
Used the software for: 2+ years

### "Great Product, Until Customer Service Is Needed"

February 15, 2019

1.0

Pros

We've been a customer of Fleetmatics/Verizon Connect for nine years and the software has been an integral part of our operations. Multiple office staff were constantly logged on and this has been instrumental in managing our operations.

Cons

All is good until a couple of trackers stopped working in October and we are still playing phone/email tag with support- now in February! The dedicated support rep is rarely there to answer the phone and emails can take days to get a response. Asking for a manager helps but the result is the same: "We are so sorry..." But the tracker still does not work, they still cant get a tech to come install it, etc etc. Time to move on expect they have an auto renew clause that if you miss the 60 days prior auto renew, youre stuck for another year. Advice: Shop around. There are many fleet tracking companies and I'm taking time out of my day to share my experience with you so hopefully one less company will have to deal with this poor level of service.

Review Source

AR

Andrea R.  
Purchasing Supervisor  
Consumer Services  
Used the software for: 6-12 months

### "HORRIBLE EXPERIENCE"

September 21, 2020

1.0

Signed up January 2020, received asset trackers around March and was never told it was self installed, just installed it myself 2 weeks ago (September). Waited for 5 months for our vehicle trackers, this is only after i threatened to cancel our contract. Installed the next day by a third party. Vehicle trackers were not what was offered but still gave Verizon Reveal a chance. We were billed for months when we didn't have any products, till this day I am still waiting for credits to be applied to our account. Customer service is HORRIBLE, I have to keep reaching out to our representative for answers and I always have to wait weeks before an answer. Customer services over the phone can only push me back to our representative before they also have trouble finding out information, they have to wait for our representative to get back to me.

Pros

Currently, software sends me alerts. Easy to view fleet on map.

Cons

Asset tracker units are huge. Could be smaller.

Reason for choosing Verizon Connect

Verizon Reveal bought Telogis and I was sold to upgrade to Verizon Reveal with lies. I Request not to have the same representative from Telogis and that didn't happen. HORRIBLE HORRIBLE, NEVER WILL WE REFER AND WAITING TO GET OUT OF THIS CONTRACT.

Review Source

MM

Mark M.  
President  
Construction  
Used the software for: 2+ years

### "Worst customer experience in a long time. "

February 2, 2023

1.0

Worst we have had in a long time. Can’t get any response. We stopped payment to them a month ago and still can’t get someone to answer and email or someone on the phone who can help us.

Pros

When it gets installed it works as advertised.

Cons

Zero customer service. No one can or will answer a question or fix a problem. We have units that have been waiting 6 months for a simple install.

Reason for choosing Verizon Connect

Looked like the best option

Review Source

JG

Jake G.  
CEO  
Consumer Services  
Used the software for: 6-12 months

### "Extremely unfortunate "

August 16, 2016

1.0

Pros

Mobile dispatching and in office changes to on-site technicians.

Cons

I was really excited to switch over to Verizon WORK. We use Verizon REVEAL for our fleet tracking and have loved the service so when the salesman talked to me about their work program it seemed like a great fit. Unfortunately this ended up being a horrible experience. It took them months to do the customer integration then when we got the program they somehow uploaded all active and in-active- inventory, items, services, customers. They sent me to a guy who tried to fix it but I ended up having an office person spend 2 weeks cleaning it up. We got it all squared away started scheduling work and dispatching technicians the first month we completed around 450 jobs. When we went to bill them the integrator into QB wouldn't work so we called the tech line multiple times and they tried to fix it the tech couldn't get it to work so he told us just to do the invoices manually. I had an office person go through all the job cards and create and re-write 450 invoices. The next month after it not working and spending a bunch of time on the phone with techs we finally got it to send the invoices to QB. Then I noticed it actually created all new line items but with the same name so when I pull a p/l report everything from Verizon WORK is now uncategorized income and it wont even let me fix it without deleting the invoice and creating a new one. So now I can see the income between the different crews. I could go on and on the bottom line is my interaction has not been pleasant. I called to cancel and they called me back and left a message saying they have denied my cancellation request.

Review Source

Similar Products

Featured