Who Uses This Software?

Our customers vary in size from medium to small businesses to Fortune 100 companies with a worldwide presence. FM:Systems has a 97% customer retention rate and a 98% customer satisfaction rate.


Average Ratings

26 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • FM:Systems
  • www.fmsystems.com
  • Founded 1984
  • United States

About FM:Interact

To help facilities teams effectively manage even the most demanding building portfolios, FM:Systems created the FM:Interact Workplace Management Suite. FM:Interact is an integrated suite of powerful Web-based facility management tools that helps organizations improve the management of space, occupancy, assets, moves, maintenance, leases and property. This enables facilities teams to securely share information and manage facility processes more effectively that impact the entire organization.


FM:Interact Features

  • Asset Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Maintenance Tracking
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Schools
  • Space Planning
  • Vendor Management
  • Visitor Management
  • Work Order Management

Vendor has not completed this information.

  • Change Management
  • Design Management
  • Floor Plans & Maps
  • For Offices
  • For Retail
  • Occupancy Management
  • Planogramming
  • Shelf Planning
  • Space Reservation
  • Usage Tracking / Analytics

FM:Interact Reviews Recently Reviewed!


Highly configurable. Powerful tool.

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Ability to customize to align with our processes. The system can be configured to do whatever it is you need.

Cons: Would like cleaner GUI. Given the varying levels of staff that use the application, having a clean intuitive interface for less technical users is important. This has improved recently.

Positive, Easy, Frustration Free

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: the reporting! it makes it easy for everyone to learn and get the info they need. The scenario planning i find helpful for re-stacks and large office moves. During office moves we can move people efficiently so they are where they need to be relative to their team members.

Cons: the formulas while are easier then i anticipated could be further simplified for those with little to no programming experience

Capterra-loader

User, Implementer

Apr 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How I can configure to meet needs, new viewer technology and future product roadmap. Love the support and family friendliness of FM:Systems

Cons: The user experience, software feels and looks old, good use major UI enhancements. Wish there was offline app capabilities

Overall: We use FM Systems for space utilization, asset tracking and analytics.

Very good support. Always adding nice, new features. Does Space Management and Move Management well.

Apr 19, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Efficiently administers moves. Great functionality between website and AutoCAD. Database itself is fairly easy to work with.

Cons: Users do not find it intuitive. A lot of configuration work required by admins. When functionality changes, existing features inevitably break.

Overall the product suite is robust and easily configurable to meet different needs.

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Configurability is great and most out-of-the-box tool are very usable from the start. the new FMx reporting and floorplans are great.

Cons: there is still some legacy things that havent been yet converted over to the new html5 standard. At time the provider is short on resources and support might be hard to get.

Excellent ability to organize data, moves and view plans

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: -generate floor plans with different data
-sort moves by project, date or other
-view occupancy in a detailed way

Cons: -not completely intuitive
-reporting is confusing and not intuitive
-permissions and roles are confusing

Overall: no longer need to update plans manually in Autocad, or count desks for vacancy! I can generate maps for scheduled moves easily and quickly.

It has been very good.

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I am very happy with the ability we have to continue to customize they system to meet our needs as they change

Cons: However, the customization can be difficult, but I am very happy to see FM is working very hard to make those tasks easier with every rollout.

Overall: Not sure yet.

FM is a great product and I am learning how to do reporting and cant wait to show leadership.

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Once everything is set up it manages itself and is easy for most to use. We have techs that are not great with computers and can still use the system affectively

Cons: That it can be hard to fix issues without making phone calls. Always a hassle dealing with internal IT and your techs.

Very good user interface and excellent sys admin tools. Easy data integrations.

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: DWF viewer and system admin tools. The ease of installing hot fixes. Integration to SSRS reporting........

Cons: Security roles and groups are too granualar. It is very difficult to manage the access rights across the many groups and role since many came oveer from an FMSpace 7.2 conversion

FM: Interact Review

Apr 19, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I've been using FM for over a decade and it keeps getting better and better. Love how customizable it can be. This software offers something for every purpose which is good.

Cons: Performance speed is the biggest concern globally.

Like what it can do but would like to have more interaction with FM to help implement better.

Apr 19, 2018
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Variety of modules and constant growth and improvement of the tools based on the changing world of facilities and space management.

Cons: Not always as user-friendly for users.

Like some of the functions

Apr 19, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to tie Autocad floor plans to a database system..........................................

Cons: I would like to see the markup and measure feature to be more developed. Kind of like how it used to be in FM 7.5. Also would like to see the ability to do department SF info and report on it.

Overall: I like that making changes to views is fairly simple. Also we are able to do a fair amount of stuff without the need for a lot of support help.

A few road bumps in implementing but overall great support

Apr 19, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How it has automated our maintenance and how it can tie into our floor plans and space management!!!

Cons: Users roles and permissions are complicated.

Very very happy

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like the user interface with the graphics. I like flexibility and ease of use. Very user friendly.

Cons: Working on reporting but it is getting better. Sometime it is not easy to find what I am looking for to change in the system...fields, etc...

Very informative about current and future products.

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and modules are easy to understand and follow. Expanding software to other regions to enable users to use a global system. Excellent support from the organization.

Complicated if you are not familiar with databases, but can provide a lot of data.

Apr 19, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Collects a lot of data. I'm excited to use the new report builder and create more graphic reports. Great potential for us, just need to set it up better!

Cons: Complicated to set up, especially since we don't have documentation on the original setup. Our system is slow too.

The ability to tailor the software to the way you want to work is amazing.

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Configurability and Ease of Use are the best features allowing us to create an environment that works best for customers.

Cons: Limited API Availability for Customization - it is getting much better, but we always want to be able to do more.

I have been a client for over 6 years we use it for space planning , asset management and facility

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use , can be configured to your business, ASP is reliable , you only buy the modules you need . FM Systems provides great customer support services I have had great experiences

Cons: We have been very happy with the product the new product releases have really improved usability and performance . The only con is making multiple entries is very cumbersome you can only make one change at a time. For example when entering an asset there is no copy feature when adding multiple or when editing space type you need to edit each record form. It would be nice to use a spread sheet view in addition to a form view to enter records . For large changes FM Systems support services can do batch uploads .

Overall: Because of the ease of use we were able to role this out to a larger user group , which help decentralize some of Facility Managements work load . Move Coordinators for each department can submit move requests that just need approval from Facilities the data is all input buy the user. Seating plans are easily viewed on line and employee directories all employees to find an employees location easily .

Excellent product that has help us improve operational efficiencies.

Feb 13, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Relatively easy to learn and use. Excellent and knowledgeable product support team. Easy to teach to others within our organization. Non-facility related groups have approach us to use the system to manage their asset inventories. That has worked well and they now connect assets with space.

Cons: Relationships between database tables can, at times, be challenging to manage especially if not experienced in the use of databases. Product has become more popular and, as a result, support personnel respond slower. Additional support personnel would be beneficial.

FM has always been leading edge, and always looking for ways to improve the user experience.

Feb 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Usability and intuitiveness. Excellent software support. Highly visual yet packed with features that allow you to track any asset you required in the system.

Cons: New hotfix releases can sometimes create unintended bugs/issues, that the system didn't necessarily have before applying.

Our experienced has been one of great success once the software customizations were completed.

Feb 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The cost of the product fits our business. It is not complicated to use and the technicians like it. Their customer service is second to none.

Cons: The out of the box functionality is limited, thus requiring a lot of customization. Be prepared to assign a full time administrator to the implementation team, someone who can work directly with the customer support team to customize the software to meet your business needs.

Overall: A great means to track your maintenance and real estate portfolio.

Great solution for centralizing all facets of the Facilities world into a single, robust platform

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As an IT Administrator of the tool, we are able to easily configure the application to support the different Facilities processes. The general model of the tool revolves around the few key concepts of Facilities Management and everything can be built out from there (space, maintenance, real estate, etc.) allowing for customized processes while still keeping the data centralized. This allows for reporting and analysis at a detailed level (perfect for engineers, space planners, property administrators, etc.) as well as at higher levels for Facilities Managers and Executives.

FM Systems, as a company, provides various tools for IT admins to manage and create in the tool including an amazing customer portal with all documentation, blogs, forums, and webinars that allow for constant learning and communication with both the company and other FM Systems users. In addition, when customer support is needed, the team is knowledgeable, friendly, and easy to contact.

I also like how the user experience can be tailored to accommodate different skill sets and job descriptions. There are many functional components that most software packages would require an IT skill set to be able to execute. With FM:Interact, things like customizing a view, writing/scheduling/running reports, etc. are easy enough that, with a little training, we are able to empower the business to make the solution their own. We are also able to "turn these things off" for users that don't need them.

Cons: Our implementation is currently hosted on-premise. While the IT overhead of hosting the software is not high (especially compared to other solutions), I do want to explore the option of FM hosting to further reduce that overhead. This will allow us to take advantage of the updates faster and get the latest-and-greatest features into the business' hands.

User friendly, powerful, well priced and great customer support!

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Easy and intuitive to setup, use and maintain
- Can be used out-of-the-box, no customization needed (unless you want something special)
- Well priced (no hidden cost, unlike many of the big, enterprise systems)
- Modular system, so you only pay for the modules you need
- Very responsive (and effective!) customer support
- FMS keeps adding new features
- Provides self-host and hosted options

Cons: It is only compatible with AutoCAD or their own CAD software. We use a different CAD software and so we had to spend extra $ to get a compatible CAD software.

Overall: Able to easily track our real estate portfolio and run reports in real time.

FM:Interact is a pleasure to use

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: FM:Interact is a solid choice for centralizing and organizing a large portfolio such as ours. Ease of use is key and FM:Interact hits the mark.

Cons: Reporting is lacking. Free solutions like Microsoft PowerBI make it easy and I hope to one day see FM:Systems publish content packs for it that will allow PowerBI to integrate seamlessly with FM:Interact data.

FM Interact is a great tool to manage Facilities sites, data & moves.

Jun 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: FM Interact is a good Facilities tool to manage Facilities sites globally. Its relatively simple to use. New Report functionality will help performance.

Cons: When running patches, it takes a bit more time due to cutting and pasting data from folders. It would be nice if an automated tool could manage this.

FM Success!

Nov 06, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have always maintained that what makes FM:Interact so special is primarily three things: Looks Good, Easy to Use, and Highly Configurable. It has its own set of tools to easily add and edit forms, views, and floor plan maps. Also, the product has its own API and is SQL Server based to easily integrate with other systems such as HR as needed.
FM:Systems got it right - they understand that every organization is different, but at the same time, needs to have a core set of FM standards and structure at its core. The company is led by an IFMA Fellow, Mike Schley, who is committed to incorporating industry topics and trends such as BIM, Alternative WorkSpace (AWS) and Hoteling into the product.
This web-based and mobile-ready software stands out by being so flexible and scalable that it helps to ensure that it will grow in the organization. The only mistake you can make is not to leverage it enough - it's a powerful tool to support your facility - highly recommended!