# Freezerworks Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Freezerworks Software - reviews, pricing plans, popular comparisons to other Medical Lab products and more. Source: https://www.capterra.com/p/72732/Freezerworks/pricing --- # Freezerworks Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Freezerworks ## What is Freezerworks? Freezerworks is the Laboratory Information Management system (LIMs) trusted by laboratories and biorepositories worldwide since 1987. The unparalleled accuracy, accessibility, and configurability of Freezerworks dramatically streamlines the workflows of these facilities. Sites can efficiently request, ship, and assay sample inventory. Protect data with comprehensive security features, 21 CFR part 11 compliance, and cryogenic-safe barcode labeling. Four editions are available to meet your needs. ## What is Freezerworks used for? [Laboratory Information Systems (LIS)](https://www.capterra.com/laboratory-information-system-software/)[Chemical](https://www.capterra.com/chemical-software/)[Medical Lab](https://www.capterra.com/medical-lab-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Freezerworks?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.dwdev.com&name=Freezerworks) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Freezerworks 4.7 (10) VS. [4.3 (45)](https://www.capterra.com/p/120809/CGM-LABDAQ/reviews/) Starting Price Contact vendor Starting Price $2000 One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (10) Ease Of Use 4.3 (45) Value For Money 5.0 (2) Value For Money 4.1 (37) Customer Service 5.0 (9) Customer Service 4.3 (42) ## Freezerworks alternatives Highest Rated [4.8 (16)](https://www.capterra.com/p/33053/Avalon-Laboratory-System/reviews/) Starting price $900.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.2 (11)](https://www.capterra.com/p/130788/Apex-LIS/reviews/) Starting price $1500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.2 (24)](https://www.capterra.com/p/94168/LabCollector-LIMS/reviews/) Starting price $180.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (13)](https://www.capterra.com/p/89383/Labgen-LIS/reviews/) Starting price $5000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Audit Trail A record of all activities within the system, including user access, changes made, etc. Freezerworks 37 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. The ability to identify a barcode on or within an image or packaging Scan barcodes to ensure accurate pricing and label tracking Identify and track items using barcode tags or RFID (radio-frequency identification) tags Schedule the calibration of instrumentation and maintenance requirements Configure existing workflows to meet your organization's needs Customize data fields to support various needs and use cases Alter the layout and content of reports Import and export data to and from software applications Protect sensitive data for digital privacy Graphical representation of data Store and organize documents in a centralized system Transfer of data from one computer system to another Digitally sign online documents Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Connect with and exchange information with instruments in the laboratory that perform tests and monitoring Systematic evaluation of various aspects of a project or service to prevent defects or issues Ensure that quality requirements and standards are met across production processes Track and manage all activities and tasks necessary to maintain a desired level of quality Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Manage and track the state, location and condition of materials collected for examination Set a time to generate routine reports automatically Search and filter data across systems to locate required information by entering keywords or certain criteria Manage, track, and examine the material collected from individual patients Predetermined group of medical tests that help diagnose a condition Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards Track and document the history, application, or location of an item or activity Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (2) ### Starting price Contact vendor for pricing Free trial available Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (9) 5.0 Based on 9 reviews ## User reviews Overall rating 4.7 Based on 10 reviews Filter by rating 5(7) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Manager Biotechnology ### "A real lifesaver for labs! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 September 2, 2019 We really enjoy using freezerworks for keeping all of our samples organized and to know the exact location of each sample. I really like that we can also see if other labs across the institution have materials that we may need to borrow, so that we can reach out and ask for a sample if needed. It really facilitates not only the grant accounting and auditing part of things, but also the ability to effectively collaborate and share reagents across the institution. Pros This application has been a real lifesaver for our lab. We never thought we needed software to keep track of what was in our freezer until we had an accidental meltdown, and we had to manually account for everything that was potentially damaged/destroyed for grant purposes as well as the fact that there were clinical samples in there. Freezerworks makes it simple to be able to barcode and identify individual samples from within the software, including details like their origin and study number, for easy access later. We used to keep everything in an excel file and that became really cumbersome given the fact that we have over 2000 samples. Freezerworks makes it easy to search for samples and keep track of who is accessing each one so that there is a complete audit trail. Great for grants and for collaborative research! Cons It is so complex that it requires a training session to be able to utilize fully. Luckily, our institution offers these once a month, but a user that is insufficiently trained can really mess up the lab system for everyone if they are allowed to "play around and learn" as we sometimes have summer students do with other software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Henry M. Training Manager Computer Software ### "Freezer is ver friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2018 Operators provide better logs. Quicker and easier searching of logs. User addition and log access is very simple, straight forward. Pros Let you build things how you like them to work. Makes it easy to look up jobs that are coming up for the next day Cons I would like to may be see freezer work maybe working a little more with some type of mobile type device, and be able to go out into the field to grab data and import perhaps over wifi? Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KK Kristen K. Document Control Specialist Hospital & Health Care ### "Freezerworks is great for producing an audit trail!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 7, 2017 Pros In my line of work I have to appreciate the audit trail functionality the most. Freezerworks has the capabilities of checking in and out samples so that we can produce a trail for auditors of where that sample has been! Cons Freezerworks is not completely intuitive , therefore requires training- but I feel this comes with any software that truly has a lot of features to offer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NS Nicolle S. Research Associate ### "Utilizing configurable sample management software program to also serve as LIMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 5, 2015 At Genocea Biosciences, a small biotech company, we face the challenge of performing clinical trials with limited resources, which at times can restrict the purchase of high cost software programs. We chose Freezerworks as our sample management software to electronically map our freezers housing a multitude of sample types. We also chose Freezerworks for compliance with the FDA's requirement of 21 CFR part 11 regulations of electronic records. After experiencing the user-friendly interface of the software and responsive technical support Freezerworks provided, we chose to expand the use of Freezerworks as a cost-effective LIMS and data management software. We had a six month window in which to configure Freezerworks to safely store assay data for five different assay types and incorporate the database into our workflow. The generation of Excel macros was vital to automate the process of transferring instrument-generated experimental data into Freezerworks. Ultimately, the driving force of the selection of Freezerworks as a LIMS was the flexibility of it's configurable software; it can be manipulated to appropriately store data from a variety of assays and their outputs. We are saving thousands of dollars in IT costs by utilizing the configurable nature of the sample management software program to also serve as our LIMS. Besides tracking sample and aliquot locations, Freezerworks is now storing and managing the assay data from our clinical trials. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CL Christine L. ### "On-Demand Customization" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 23, 2015 Freezerworks is easy to install and easy to use. If you are looking for a software that is dependable but also provide the ability for on-demand customization this would be the software to get. Freezerworks allows you to meet the demands of day to day sample management workflow for inventory but also allows you to quickly configure for new workflow that are needed for customized sample management and storage projects. As a bonus, Freezerworks has a great customer support team that will go the extra mile to make sure you get the most out of the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SJ Sameer J. ### "Freezer works Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 20, 2015 I have worked in collaboration with dataworks development for several years handling all of my sample management and database issues when it comes to tracking patient information. The use of this software is easy to install and use. The advanced features really helped me out with my job as a Coordinator in a very fast paced clinical laboratory environment that has little to no margin for error. I reccomend the software for ease of use and reliability. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VM Vipin M. PhD Fellow ### "An amazing software for Sample storage tracking and monitoring " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 16, 2014 When the laboratory I was working in at Christian Medical College, India decided to start barcoding and taking inventory of all the samples stored in the -80C and -20C freezers (nearly 40K samples). We were in the market looking for a software that was easy to use and had a very good service support since, even the most user friendly software require some maintenance. Freezerworks was suggested to us from our US collaborators, with the initial trial period allowing us access to the complete software use, we were able to see that this was what we need. Within a short period we purchased the software and with technical assistance by phone and skype we were able to quickly set-up the software to our needs. I personally trained lab members on how to use the software and even they felt that it was easy and user friendly. Within a span of 2 months after acquiring the software we had cataloged every single sample and decision was made to start cataloging all samples being stored on a daily basis. With nearly 800 - 1000 samples being cataloged a day from multiple users and studies, the laboratory decided to have a audit trail, this feature was bought in by the Freezerworks Unlimited software we acquired. Now with multiple login id's each with their password, we could track the daily login and withdrawal of samples. It's been 7 years since we have been using Freezerworks in the laboratory and I can confidently rely on the information that the software provides me regarding any of the samples. Even though I am no longer in the laboratory, I am glad to see that people have adapted and taken in the software as a second extension to record keeping of all the samples. Pros: Ease of use and adaptability to any laboratory needs. A very good Audit trail and tailor made reports for all samples or study based samples. Multiple login and network based system allows for multiple terminals. Amazing team of service and technical personnel for set-up and troubleshooting. Cons: Initial versions required large processing power, but was later updated in the newer versions. Overall Impression: A must have software if you are dealing with a large number of samples and need to have an established tracking method. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ME Millard E. Product Manager ### "Freezerworks Unlimited 6.0 Server and Software Migration" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 5, 2014 I thought I would share my experience performing a migration of Freezerworks between platforms. We have been running Freezerworks Unlimited since 2011. In late 2013 my group was given the task of taking over the offering and support of Freezerworks which is when I got involved with this product. We are running six instances: two test, two staging, and two production with around 60 users defined. Life got interesting when we decided to migrate to new hardware. We set up new virtual servers, then installed the Freezerworks Server Software . This was easy to do following the documentation provided. We then made the appropriate changes in the Windows Firewall to allow the Freezerworks Client to access the server. Again this process is documented and not difficult. This whole process took about a day. I then copied one of my test databases from the old test server to the new test server. This was a simple process of zipping the files on the old server and then unzipping them on the new server. There were no issues on my end. I also enlisted some users of the system to test and they found none either. My process for the move from the old servers to the new servers mimicked the first move to the test servers. On a Friday after the close of business I stopped the server software on the old servers to prevent further access. I then zipped the two production databases and moved them to the new production, staging, and test servers. I started the server software on all the new servers and we were back in business in about four hours. The only change the user base had to make was the first time they logged in they needed to change the ip address that they used for the database. Otherwise this change was completely transparent to the user base. This was much easier than any setup I have done on web based products. This product runs pretty much out of the box with minimal involvement from Systems Administrators and no need for any web resources. Also, the ability to use SSL and the fact that passwords are hashed and salted along with our other security measures make me comfortable about data and password security. The servers require very little attention once you have the backups configured and running the way you want them. The only tricky part on the client side is supporting printers. Since my customers are geographically close it is not an issue for me to go to a lab if needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Slee M. Clinical Trials Data Manager ### "Maintaining sample storage and integrity" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 14, 2014 My name is Slee Mbhele and I work in the Department of Medical Microbiology at the University of Cape Town. In my role as our departmental data manager, I'm in charge of data and sample storage for approximately 12 ongoing clinical trials. For our research, we collect a diverse assortment of specimens from different clinical sites. All samples received in our laboratory are processed and stored, and diagnostic results are generated. To manage the nearly half a million samples (and counting), I rely on Freezerworks to do the information management, so that my colleagues and I can concentrate on the research. Freezerworks (FWs) has helped my department maintain sample storage integrity. We are now able to share and even ship our samples and datasets with our collaborators and funders with extreme confidence. With FWs audit trail, we don't stress about remembering the history of specific specimens, where each aliquot stored, or what the DNA concentration is for any of the samples. Everything that happens to and with each sample is tracked. This gives us such peace of mind! FWs takes the headache out of sample reception and storage, and allows the focus to remain on clinical diagnosis and scientific discovery! FWs is absolutely a user friendly software that can be tailored to your needs, however, to be able to get the most out of FWs, one needs to be comfortable using a computer and patient while learning the system. That being said, FWs has costumer care representatives available 24/7 to assist with any issues you may encounter. To become familiar with the software, we scheduled weekly customer care meetings with a FWs consultant. We found them to be extremely helpful and knowledgeable about the software. That really made a difference in the beginning, and now that we are fluent in FWs, we rarely need their support, however when we do, they are always happy to help us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Chris P. Lab Supervisor ### "Freezerworks unlimited 3" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 6, 2009 This is an exceptional program because it doesnt corral you into a limited apporach to sample managment, I highly recomend it. Get the service agreement with freezerworks, the tech support is great and they are very helpfull, especially with the initial set up. I would also recomend sitting down and assesing what how and when you are tracking samples and try to tie it into you QA/QC systems. Pros Freezerworks gives the user the ability to configure it to thier specific needs. We have four processing lab using freezerworks and Freezerworks allowed us to create a streamlined system for tracking samples, collecting clinical annotation, printing high quality barcode labels, and track productivty. Cons Since freezerworks gives the user the power to configure there's a learning curve. make sure you know how lab handles samples and make sure you know what you what. In my expereince, this program is very robust but it does requiring some consideration. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/72732/Freezerworks/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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