# iManage Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iManage Work the right Legal Document Management solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/728/iManage-WorkSite/reviews --- iManage Work 4.2 (25) [View alternatives](https://www.capterra.com/p/728/iManage-WorkSite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of iManage Work Ease of use 3.9 Customer Service 3.9 ## Pros and Cons in Reviews MB Myriam B LawyerLegal Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “It is ultra convenient to store all documents and files in one secure place, and I know I can easily find very old documents.“ November 15, 2022 DL David L Attorney Law Practice, 201 - 500 employeesUsed the software for: More than 2 years. “It is clunky to use to find documents and does not have a user friendly interface“ January 10, 2021 ## Showing most helpful reviews Showing 1-25 of 25 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Evan K. Legal RSC Level 3 Engineer Information Technology and Services Used the software for: 2+ years ### "iManage is the premier DMS" July 20, 2021 5.0 The support is 2nd to none - they are always helpful and quick to reply, as well as the software works fantastic Pros Once iManage is setup, it works. Especially the cloud format. It allows the storage and tracking of documents with easy and powerful search tools Cons Occasionally the import tools can be a bit finicky. Also as most clients are changing from on prem to cloud based solution you are less in control of the back end data to correct issues Alternatives considered [WORLDOX GX](https://www.capterra.com/p/80770/Worldox/)[NetDocuments](https://www.capterra.com/p/225425/NetDocuments/) Review Source WA Wilcox A. Managing Solicitor Legal Services Used the software for: 1-2 years ### "iManage is structural robustness at its best" September 20, 2024 5.0 Pros We can easily create folders, organize files and create project structure,making it easier to find the right documents quickly.The best part of iManage work is it's search ability,where I can search in whole directory with conditional formatting. Cons I have not found anything that could be disliked in it,the system handles large volumes of data without significant slowdown. Review Source Response from iManage September 24, 2024 Hi Wilcox, We appreciate you for taking the time to leave your review. Thank You SY Shelby Y. Law Student Legal Services Used the software for: 2+ years ### "Needed but missing functionality" October 19, 2022 3.0 Pros It is nice that everyone can see versions and access documents no matter where they are. Cons When a document is checked out it is a roadblock because if someone forgets to check a document in, I can be frozen out. Review Source WM Whitney M. Associate Law Practice Used the software for: 2+ years ### "iManage for Document Management " May 31, 2024 5.0 Overall, I'd recommend iManage Work to a colleague. Pros iManage has helped our firm manage client files and document retention in a uniform way. I appreciate the ease of saving files and version control Cons iManage can have a bit of a learning curve, but this can be overcome with the "pros" of using the system. Review Source Response from iManage June 6, 2024 Whitney, We’re really grateful and appreciate you for taking the time to share your 5-star rating with us. NP Nik P. Associate Lawyer Law Practice Used the software for: 2+ years ### "iManage Work review" November 16, 2023 4.0 Pros I love that it now seamlessly connects with Closing Folders and provides for excellent integration. As a solicitor, this is critical in reducing time spent managing hundreds of documents for a transaction, increasing efficiency and reducing the ability to make errors. Cons The search function via Outlook can be improved somewhat, although I find the documents I am looking for most of the time. Review Source Response from iManage November 16, 2023 Nik, Thank you so much for taking the time to leave us feedback. We really appreciate it! MB Myriam B. Lawyer Legal Services Used the software for: 2+ years ### "iManage - Finnicky, Yet Powerful" November 15, 2022 4.0 Pros I like that iManage WorkSite virtually has no capacity limit. It is ultra convenient to store all documents and files in one secure place, and I know I can easily find very old documents. Cons The learning curve is steep when learning to use iManage. It has several powerful features, but knowing how to use same can take a while. The accesses can be wider as well - for instance, it would be most helpful if we could rename the titles of subfolders created by someone else. Not being able to do so creates disorganization and duplication of subfolders. I would also like to see improvement in the check-in/check-out features, as they work well with some document formats (e.g. Word), and less with others (e.g. Excel). Lastly, it would be great to have .zip folders supported by iManage. Review Source VR Verified Reviewer Associate Legal Services Used the software for: 2+ years ### "It's alright, but added glitchiness to our system" December 13, 2022 4.0 It's been ok. The platform hasn't synced perfectly with our existing software and it's making life a bit harder. This is more so a firm issue than an iManage issue. Pros it syncs with closing folders to populate updated versions Cons it's only available when connected to the internet. Review Source FP Francis P. Sr. Network Systems Admin. Philanthropy Used the software for: 2+ years ### "iManage WorkSite Review" March 8, 2018 4.0 It is a good product. Most law firms use it. The product is designed to center around laws industry. It does a decent job at its core functions (that other free software does just as well or better). Pros Centralized Document Management System 1)Ease of use 2)Reliable 3)Search function is really great. 4)It adheres to traditional Microsoft standards such as: fact-dump documentation with no coherent story or 'best practices' information, inability to automate common tasks, intentional obfuscation of its basic operations. Cons 1)Expensive 2)limitation on customization 3)There are about a dozen different config files to maintain, and the most important one is dynamically modified by Autonomy itself while it runs. Which means that it is impossible to automate the configuration or keep the configs in versioned source control. Even \`cp \*.cfg ~/cfgbak/\` won't help you roll back a change, because it is never safe to restore a previous config. You'll be using \`diff new.cfg old.cfg\` a lot. 4)Many features are poorly documented, leading to lots of back and forth with the support department just to answer basic questions like "what does this error code in my logs signify?" Review Source NF Nicole F. HR Leader Legal Services Used the software for: 6-12 months ### "Painful and slow system " April 25, 2019 1.0 Very poor. Slows down work processes and productivity will take a hit. If people are frustrated with using the tool, they will likely stop using it. Features are great if latency can be improved. If not, this thing may deter and disengage your workforce. Pros In theory, all the information an organization.l needs can be filed and stored. This safeguards intellectual property and is pretty critical. Cons It is slow. Cloud-based shouldn’t mean incredible latency when opening, saving, filing or sending documents. The latency for this product is poor. When fully integrated with outlook and other tools, this poor latency means that simple day-to-day tasks take much longer and many more clicks. As a result, people are likely to avoid using the product because it makes work processes so much more inefficient. The product also hangs, lags, freezes and crashes quite a bit, smart searches and indexing don’t work well at all and we’re on the latest version. Overall, it’s a disaster in terms of usability and productivity. However, if you’re ok with moving and working very slowly, it’s a great place to store information. Review Source VR Verified Reviewer Summer Associate Law Practice Used the software for: Less than 6 months ### "Complex and glitchy document management software" December 10, 2020 3.0 Necessary evil. A massive firm needs a solid document management system and this accomplished the goal. I wish it was not as complex. Pros This stores documents and creates consistency across a massive organization. Documents can be saved in many versions and easily sent as links. Cons This software is very glitchy and feels labyrinth like when navigating. The software often crashes and occasionally wipes documents. Review Source DG David G. asociado Judiciary Used the software for: 1-2 years ### "Excelente programa pero que requiere mucha capacitación. " December 14, 2022 5.0 una vez que conoces todo el sistema tendrás una excelente experiencia. Pros El sistema es sumamente útil para almacenar documentos, además para que varias personas puedan utilizar las versiones de documentos, y crear nuevas versiones, además, es posible dar seguimiento a cada versión de documento. Adicionalmente, con este programa es posible nombrar a cada documento con un folio, y ello ayudará a encontrar más fácil el docuemnto. Cons requiere mucha capacitación, pero una vez que conoces el programa, es una excelente herramienta. Por otra parte, la posibilidad de crear varias versiones, si no lo sabes hacer bien, lo único que harás es un desorden. Review Source AH Anna H. Associate Law Practice Used the software for: 1-2 years ### "Outdated and complicated" August 30, 2022 3.0 Pros Easy to see your matters and the documents within the matters. Cons Incredibly outdated and slow interface. Document management crashes all the time. The hardest part is searching for documents; you know a document is there but it doesn't populate or the search fails. Review Source dA denise A. Paralegal Law Practice Used the software for: 2+ years ### "iManage is capable of being 508 Compliant - with work" February 9, 2021 5.0 We use it on a daily basis and it has retained much of it's accessibility properties. Pros We are able to make iManage work for screen reader users using a lot of customization. Still it is clunky to use. Cons There are a lot of ways to do things in iManage. It generally is good but there is not a lot of good support, particularly for making the software accessible under the ADA/508 Review Source DL David L. Attorney Law Practice Used the software for: 2+ years ### "Functional but not exceptional " January 10, 2021 3.0 It is passable as a document management system. I have to believe there are better programs Pros It does allow to manage documents and e mails into a searchable platform. It also allows folders for files and sub folders. Cons It is clunky to use to find documents and does not have a user friendly interface Review Source ZK Zbigniew K. Founder Information Technology and Services Used the software for: 2+ years ### "iManage WorkSite review" May 5, 2022 5.0 Document/emails organisation, filing, sharing. Pros State-of-the art document and email management software that has great version control, tagging and a robust search. Cons Haven't found anything yet that I would not like about it. Review Source Andrey R. Marketing Business Development Manager Marketing and Advertising Used the software for: Less than 6 months ### "Awesome tool to manage the documents in the daily work" November 29, 2019 5.0 Seamless sharing of document and file changes like revisions, edits, redlines. Pros It was an adventure to start working with it because it is our first document and email management application with AI-based smart features It helped us to rise our productivity through the good management of files and emails. Cons Currently I don't dislike anything about this product and I am happy with what it has got so I don't have any complaints Review Source JM Jimena M. Associate Legal Services Used the software for: 6-12 months ### "Good tool but needs improvements" April 21, 2022 5.0 Pros The possibility to collaborate with my colleagues remotely Cons The impossibility to create folders to organize documents. Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) Folder capacity Review Source CM Charles M. Web designer Used the software for: 1-2 years ### "Amazing Soft" March 28, 2018 5.0 Pros It has served us a lot to optimize our services and the truth is that it is tremendous software. 5 Stars Cons I have no complaints about the site, everything has seemed excellent to me so far, I will continue to use the service for a long time. Review Source KC Kevin C. Lead Engineer Mechanical or Industrial Engineering Used the software for: 2+ years ### "Easy and straight forward" February 11, 2020 4.0 Very easy to use. The interface on the admin and user sites are very clear. OK for a small company but don't know if it would work for a large organisation. Pros Very easy to use. Very clean looking. Never had any problems with the system operating. Cons We never used the software to it's full potential as it was always intended to be a temporary short term solution. We could not find a way to get maintenance reports on it. This would have been a good feature for us. Review Source RH Ruth H. President Used the software for: 2+ years ### "Never lost a document" June 12, 2017 5.0 Pros Integration with Word and Outlook so that I can save email attachments and Word documents without leaving my familiar environment. Cons Have to save by client/matter/document type--lots of clicks. Would like to have more shortcuts to make the process faster. Review Source VR Verified Reviewer Associate Law Practice Used the software for: Less than 6 months ### "Great Network Software" November 5, 2018 5.0 Pros iManage does a great job of storing, preserving, and organizing networked information. The organization and search functions are especially nice Cons There are a lot of features that can be difficult to learn and it immediately appears cluttery Review Source CW Chris W. President Management Consulting Used the software for: 6-12 months ### "Recommend" April 12, 2017 5.0 Overall I would recommend. This is my first year owning a company and having to perform payroll. After completing my year end taxes and having my accountant review, I can say I am very satisfied. Pros Very helpful staff. Product performs as expected. Company can perform multi-state payroll for individual employee (which is why I purchased). Cons Even though this is a good product that perform multiple functions, there is still a need to closely monitor. Have had a few mishaps (which the company cleared up and corrected immediately). Review Source MG Michele G. Legal Services Used the software for: ### "Easy to use" April 13, 2015 5.0 Easy to use Pros The product is very easy to use. I love how everything can be saved & is easily accessible by everybody else in the company, no matter the format of the document/correspondence. Cons I've used this product with 2 different companies & don't have any complaints. Review Source DK Dan K. Legal Services Used the software for: ### "review of imanage" April 10, 2015 3.0 review of imanage Pros Integration with Outlook/Office; sorting options; works well with my org system Cons Content searching in database is poor--times out for many searches Review Source AR Aaron R. Mechanical or Industrial Engineering Used the software for: ### "Powerful Management Application" April 13, 2015 3.5 Powerful Management Application Pros I like that it is mobile as well as quick and easy to use. Cons I can get difficult sometimes to troubleshoot issues with the program. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.