# Case IQ Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Case IQ Software - reviews, pricing plans, popular comparisons to other Whistleblowing products and more. Source: https://www.capterra.com/p/73201/Case-IQ/reviews --- # Case IQ Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Case IQ ## What is Case IQ? Give employees a powerful way to report misconduct Case IQ (formerly i-Sight) is a leading case management platform that offers the widest range of employee reporting channels. It streamlines your investigative process and provides the data you need to analyze results and prevent incidents. Create cases and analyze results. A structured workflow helps you track every step and report to stakeholders. Powerful reporting helps you manage risk, spot trends, and prevent incidents. ## What is Case IQ used for? [Physical Security](https://www.capterra.com/physical-security-software/)[Whistleblowing](https://www.capterra.com/whistleblowing-software/)[Complaint Management](https://www.capterra.com/complaint-management-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Case IQ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.caseiq.com/&name=Case IQ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Case IQ 4.6 (11) VS. [4.8 (45)](https://www.capterra.com/p/234773/FaceUp/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (11) Ease Of Use 4.9 (45) Value For Money 4.6 (8) Value For Money 4.7 (43) Customer Service 4.7 (10) Customer Service 4.7 (41) ## Case IQ alternatives [4.4 (79)](https://www.capterra.com/p/147599/Resolver/reviews/) Starting price $10000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (26)](https://www.capterra.com/p/215851/sofvie/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (106)](https://www.capterra.com/p/102848/EHS-Management-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (80)](https://www.capterra.com/p/141558/DoneSafe/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Self Service Portal 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Reporting/Analytics 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Access Controls/Permissions 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Accident Investigation Analyze circumstances of an accident and implementing corrective actions for future prevention Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Case IQ 116 features Define levels of authorization for access to specific files or systems Analyze circumstances of an accident and implementing corrective actions for future prevention Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage the process of evaluating documents or requests submitted for approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Creation, administration, and evaluation of assessments or tests Assign issues and tasks based on availability or required skills Track the attendance of specific individuals or groups Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules A system that allows access to a database structure without relying on an external program Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Access and track notes regarding case activities and updates within case files Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Record and track all relevant internal and external communications Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Manage, organize, and store contact information Investigate and take action at root cause or error in processes to prevent recurring issues Track customer complaints from initiation through resolution Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Ability to handle large datasets Protect sensitive data for digital privacy Manage and store data in a database Graphical representation of data Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Track employee schedules, availability, and performance across projects and tasks A chronological record of actions or occurrences within a network, software, or process Schedule and manage the logistics of activities and other gatherings Administration and control of evidence related to investigations/cases Track and ensure quality of products in accordance with food and drug administration (FDA) act Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Store, manage and track all forms in a centralized location Compliant with HIPAA, which sets standards for sensitive patient data protection Information, data and reports that are being tracked over time Manage and track all disruptions and incidents Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Activities related to the initial admission of a charge into the organization's care Track interaction history by documenting conversations for contacts Oversee people and resources to carry out an investigation Guidelines set by the International Organization for Standardization Identify and respond to unexpected problems or failures (ie. "negative events") Record and follow the progress of every issue Manage incidents related to outages or breaches in functionality of IT systems Manage risks related to IT systems Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Manage and support multiple locations Supports various file formats Manage risk that occurs from systems failure or inadequate processes Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant Maintain records necessary for compliance with Occupational Health and Safety Administration requirements A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Create, manage, and track policies and procedures within an organization Predict future data based on historical data sets Arrange tasks based on the level of priority or urgency Streamlining repetitive tasks and activities through automated and predefined workflows Reporting on how each user, task or process has advanced since its initiation Systematic evaluation of various aspects of a project or service to prevent defects or issues Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Ability to record, store, update, and retrieve information Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Notifying as a warning or reminder of a potential or imminent hazard Analyze potential risks across the organization Initiate collection and analysis of known risks Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan daily routes to optimize employee scheduling and provide directions Track, report on and implement actions pertaining to physical safety at the workplace Identify and assess hazards to ensure the well-being of employees, assets, and the environment Regulations on a company's internal process when dealing with financial reporting Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Manage and control the security aspects of an organization's digital assets, resources, and operations Online portal through which end users can access the system, manage tasks, or obtain information Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Collect and record basic information related to suspects Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Profiles of users providing basic information Web form that allows users to enter data that is sent and processed for different reasons Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (9) 4.3 Based on 9 reviews ## Pricing Value for money 4.6 (8) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.6 (8) 4.6 Based on 8 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (10) 4.7 Based on 10 reviews ## User reviews Overall rating 4.6 Based on 11 reviews Filter by rating 5(7) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LA Luiz A. HRIS Specialist Insurance ### "Latest Version (June 2023)" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 June 27, 2023 Pros The features and functionality of the yellowfin was exciting to see the demo. The set up and the way the customer can now edit/create their own landing for a faster approach of what is constantly used. I really like the demo showing how the Roles for users can be adjusted (Super Admin, Accounting, etc.) on what can/ can't be done. Cons Configurable SSO can be done on the front end with no charge now. Would someone on the Case IQ need to work with internal IT on our end? Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MD Manisha D. Criminal intelligence officer Government Relations ### "Webinars that will keep you up to date" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2021 I was introduced to this software through a conference that Toddington International had held in March of 2019, through them I was able to gain up to date and current information on our current circumstances as well as to gain knowledge to be one step ahead in your career. These webinars are anywhere from 30-90 minutes long and I would highly suggest this software to any intelligence firm. Pros The most impactful use of this software is how current their webinars are in regards to what’s happening in the world today and how to go about doing your job with current restrictions when for example interviewing subjects over zoom/Skype, and how we need to conduct ourselves in a different manner now. If you ever need help they are always very prompt in answering any questions you may have about any of their webinars. Cons Aspects of the product that I wish were included are apps/ software that current criminal intelligence officers use right now such as i2 or arcGIS, and have webinars on those applications. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Michael M. Director, Global Compliance Cosmetics ### "i-Sight is a Great Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 3, 2020 i-Sight is not only helping our global team to operate in a more organized and efficient manner, but allows management greater transparency to better track cases and improve reporting. Furthermore, the i-Sight team members were very friendly, accommodating, and were always there to help answer our questions and concerns. Pros The ability to customize the software based on our existing business processes is one of the biggest strengths of i-Sight. From the beginning, we were able to design a customized version of the software based on our own processes and needs. Cons Notwithstanding the high level of customization, there are several features that we would have liked to include, but which we told were not currently supported. A couple of the features include the ability to open/edit documents within the browser and to generate PDF documents from templates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Steven M. Quality Coordinator/SQF Practitioner Plastics ### "Valfilm USA i-sight Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2020 We are able to more effectively communicate the progress of case resolution to the customer. This software has improved our customer relationships. Our customer appreciate our ability to keep them abreast of how our investigations and resolutions are proceeding. Pros We find the amount of information we can add to each case through the initial case opening module as well as the Files, Product and Root Cause/Corrective Action modules to be extremely helpful is resolving cases. This software easily replaced our former method of capturing information used to close complaints. Cons We have not found reporting to be helpful yet. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Case IQ Ease of use, financial information, integration and training for users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Finance Administrator Higher Education ### "Great software " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 19, 2019 Great experience. Software helps us with our daily maintenance of our records. We can custom run reports and get the data required to get our reporting requirements satisfied. Pros i-Sight has been customized to perfectly meet our needs to track files. Once the software was setup based on our needs, it took our staff sometime to figure out what fields to add to make the software work for us. Now that software is working to satisfy our needs, it's great. Very easy to use and understand. Cons Screens (in our customized software) do not have a link to go to a previous/next record. So the web browser back button needs to be used. It's a nice to have if this was a standard feature. Reasons for choosing Case IQ It was used by another organization who uses similar records as us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Sara C. Sr Hr Compliance Specialist Food & Beverages ### "i-Sight Case Management for HR Investigations" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 March 26, 2019 Overall, I-Sight is great in concept however specific documentation standards may need to developed upon implementation to avoid issues in locating case details at a later date. If that is not possible, I would recommend users also maintain a tracking log with general category details, dates and case number for easier access to closed cases as needed. Pros This software lets you document HR incident reports including the method of notification, the parties involved (if known), investigation details including outcomes, and it lets you attach any applicable documentation related to the investigation or action taken. Cons Searching for previous investigation details was not the easiest task to undertake because it depended on what fields and buzz words the investigator used to identify a particular case. This made reviewing actions previously taken in similar situations extremely difficult. It also created challenges in pulling case specific details for internal audit and/or regulatory agencies. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Supply Chain Specialist Retail ### "Does What it's Supposed to" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 30, 2018 Pros i-Sight focuses mainly on incident report management. As a supply chain specialist, I also deal with customer feedback and responses. During times of incident regarding our products, it is a great deal to be able to keep data of this incident and to be able to keep log of this for future uses. It is very helpful and useful in incident management. A software every company needs. Cons Features are very specific and minimal. Hoping for future updates for additional useful features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AK Ahmed K. Finance Administrator Higher Education ### "Isabel was very helpful." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 20, 2018 Pros Easy to use and enter information. There are lots of features and reports that can be run. Easy to use the admin access to add and update fields. Cons Sometimes the program runs slower than expected. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dennis M. Technical Support Analyst ### "The best customer management software that i've used " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 24, 2018 Nowadays every customer query or complaint is attended to promptly Pros There is live support 24/7 available to the users It is easily integrated with most software platforms such as Android, Windows Cost-effective Cons When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Catalin M. Health and Safety Specialist ### "Carmeuse Europe decided to use i\_Sight after experience in North America." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 May 30, 2016 +easy to use - very intuitive +good reporting system -low speed when reports are generated -possibility to protect the reports from edit by other users Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PG Pat G. Director of SIU ### "We have been with i-Sight since July 2012. They are great and their product is performing as I hope" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 29, 2016 Their case tracker does as it promised. If you track it, it can be reported. Ease of use. Great Customer Service and Sales Dept. Cons-Some glitches in the system. Nothing major and fixable. One item repeated the following year. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. 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