Who Uses This Software?

Our client base is comprised of organizations across a number of industries, from financial services, insurance and infrastructure to healthcare, manufacturing, retail and food services.


Average Ratings

4 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • i-Sight
  • www.i-sight.com/
  • Founded 1999
  • Canada

About i-Sight

i-Sight case management software is a web based solution to manage investigations. Dashboard reporting and a custom report writing wizard give you real time data on case status and trends. Our customers use i-Sight to manage investigations of Fraud, Employee Relations, Ethics, Privacy, Compliance, Security, and Health & Safety. With i-Sight, you and your staff will be better equipped to collaborate on cases and maintain complete case histories with instant access to all related information.


i-Sight Features

  • Case Management
  • Complaint Classification
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Feedback Management
  • Forms Management
  • Issue Tracking
  • Quality Assurance Management
  • Routing
  • Self Service Portal
  • Social Media Monitoring
  • Survey Management
  • Archiving & Retention
  • Audit Trail
  • Controls Testing
  • Environmental Compliance
  • FDA Compliance
  • HIPAA Compliance
  • ISO Compliance
  • OSHA Compliance
  • Risk Alerts
  • Sarbanes-Oxley Compliance
  • Version Control
  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruiting Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management
  • Contact Management
  • Data Management
  • Incident Management
  • Reporting & Statistics
  • Subject Profiles
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Knowledge Base
  • Recurring Issues
  • Scheduling
  • Task Management
  • Checkpoint Tracking
  • Customer Management
  • Data Collection
  • Event Management
  • Incident Management
  • Investigation Management
  • Multiple Alarm Queues

i-Sight Reviews Recently Reviewed!


Capterra-loader

The best customer management software that i've used

May 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: There is live support 24/7 available to the users
It is easily integrated with most software platforms such as Android, Windows
Cost-effective

Cons: When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect

Overall: Nowadays every customer query or complaint is attended to promptly

Isabel was very helpful.

Jun 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and enter information. There are lots of features and reports that can be run. Easy to use the admin access to add and update fields.

Cons: Sometimes the program runs slower than expected.


We have been with i-Sight since July 2012. They are great and their product is performing as I hope

May 28, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Their case tracker does as it promised. If you track it, it can be reported.
Ease of use.
Great Customer Service and Sales Dept.
Cons-Some glitches in the system. Nothing major and fixable. One item repeated the following year.

Carmeuse Europe decided to use i_Sight after experience in North America.

May 30, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: +easy to use - very intuitive
+good reporting system

-low speed when reports are generated
-possibility to protect the reports from edit by other users