Who Uses This Software?

Our client base is comprised of organizations across a number of industries, from financial services, insurance and infrastructure to healthcare, manufacturing, retail and food services.


Average Ratings

6 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • i-Sight
  • www.i-sight.com/
  • Founded 1999
  • Canada

About i-Sight

i-Sight case management software is a web based solution to manage investigations. Dashboard reporting and a custom report writing wizard give you real time data on case status and trends. Our customers use i-Sight to manage investigations of Fraud, Employee Relations, Ethics, Privacy, Compliance, Security, and Health & Safety. With i-Sight, you and your staff will be better equipped to collaborate on cases and maintain complete case histories with instant access to all related information.


i-Sight Features

  • Contact Management
  • Data Management
  • Incident Management
  • Reporting & Statistics
  • Subject Profiles
  • Case Management
  • Complaint Classification
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Feedback Management
  • Forms Management
  • Issue Tracking
  • Quality Assurance Management
  • Routing
  • Self Service Portal
  • Social Media Monitoring
  • Survey Management
  • Archiving & Retention
  • Audit Trail
  • Controls Testing
  • Environmental Compliance
  • FDA Compliance
  • HIPAA Compliance
  • ISO Compliance
  • OSHA Compliance
  • Risk Alerts
  • Sarbanes-Oxley Compliance
  • Version Control
  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Profiles
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruitment Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management
  • Checkpoint Tracking
  • Customer Management
  • Data Collection
  • Event Management
  • Incident Management
  • Investigation Management
  • Multiple Alarm Queues

i-Sight Reviews Recently Reviewed!


i-Sight Case Management for HR Investigations

Mar 26, 2019
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: This software lets you document HR incident reports including the method of notification, the parties involved (if known), investigation details including outcomes, and it lets you attach any applicable documentation related to the investigation or action taken.

Cons: Searching for previous investigation details was not the easiest task to undertake because it depended on what fields and buzz words the investigator used to identify a particular case. This made reviewing actions previously taken in similar situations extremely difficult. It also created challenges in pulling case specific details for internal audit and/or regulatory agencies.

Overall: Overall, I-Sight is great in concept however specific documentation standards may need to developed upon implementation to avoid issues in locating case details at a later date. If that is not possible, I would recommend users also maintain a tracking log with general category details, dates and case number for easier access to closed cases as needed.

Does What it's Supposed to

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: i-Sight focuses mainly on incident report management. As a supply chain specialist, I also deal with customer feedback and responses. During times of incident regarding our products, it is a great deal to be able to keep data of this incident and to be able to keep log of this for future uses. It is very helpful and useful in incident management. A software every company needs.

Cons: Features are very specific and minimal. Hoping for future updates for additional useful features.

Capterra loader

The best customer management software that i've used

May 24, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: There is live support 24/7 available to the users

It is easily integrated with most software platforms such as Android, Windows

Cost-effective

Cons: When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect

Overall: Nowadays every customer query or complaint is attended to promptly

Isabel was very helpful.

Jun 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Easy to use and enter information. There are lots of features and reports that can be run. Easy to use the admin access to add and update fields.

Cons: Sometimes the program runs slower than expected.



We have been with i-Sight since July 2012. They are great and their product is performing as I hope

May 28, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Their case tracker does as it promised. If you track it, it can be reported.

Ease of use.

Great Customer Service and Sales Dept.

Cons-Some glitches in the system. Nothing major and fixable. One item repeated the following year.

Carmeuse Europe decided to use i_Sight after experience in North America.

May 30, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: +easy to use - very intuitive

+good reporting system

-low speed when reports are generated

-possibility to protect the reports from edit by other users