Automotive Management Solutions

R.O.Writer

4.5 / 5 64 reviews

Who Uses This Software?

Independent Auto Repair Shops


Average Ratings

64 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Automotive Management Solutions
  • www.amsrowriter.com
  • Founded 1989
  • United States

About R.O.Writer

Running a successful auto repair facility is tough business. Since 1989, we have helped forward thinking shop owners present a more professional image and better realize their true profit potential. Designed for independent service dealers, R.O.Writer manages day to day operations, repair orders, inventory, marketing, accounting integration, parts ordering. First time users and experts alike will find R.O.Writer simple to operate yet powerful enough to handle their most demanding needs.


R.O.Writer Features

  • Billing & Invoicing
  • Customer Database
  • Inventory Control
  • Labor Rates
  • Maintenance Scheduling
  • Parts Management
  • Quotes / Estimates
  • Service History
  • Vehicle Tracking
  • Work Order Management

R.O.Writer Reviews Recently Reviewed!

The software program is by far the best decision I have made for my company in the past 35 years

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: You can use software with all modules open allowing you to write checks, perform point of sale, check inventory, customer history, A/P, A/R, anything you need to do with out closing and opening different programs or software.

The ability to customize forms, letters, make specialty packages such as oil changes, tire rotation and customize to any need flawlessly.

This software has been a real turn around for my business. It almost eliminates additional office personal. Before this software I would spend 3-4 hours on my week end performing and organizing paper work. This software does most of that on it's own.

I have recommended this software to several shop owners because I truly believe what it did for me and my Business.

Cons: Very small numbers/letters, hard to read. I suggested high lighting the last 8th of V.I.N. On occasions we have a network issue that will not let me work on host computer unless I shut down computers in shop. This happens about every 45-60 days.

Overall: More freedom, more profits and less time at home performing book keeping.

Backbone of the front office, Easy to use, easy to train new Advisors.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The added features, Smart eCat, catalogs, ease of estimating, user friendly. Appointments, the little features, promised times, waiting, service reminders. Marketing feature is great, follow ups

Cons: Cannot print or export customer info. Some parts of marketing are not so user friendly, seem to be having a problem decoding 2015 vehicles

Overall: Everything I need to help my customers, retain my customers, run my shop and run my front. Thanks

Been using RO Writer for over 20 years and there is nothing better.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Ease of use and ability to work with other programs. Also the support team is there at all times to assist.

Very well thought out and complete program

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like that it leaves nothing to be desired. The support and available knowledge is very good. It is very user friendly.

Cons: You cannot copy and paste with the mouse. I haven't found many features that I don't like with this program.

Overall: The ability to stay organized and offer a profession experience to the customer.

Very polite and helpful, gave ideas to interface napa with RO Writer w/epacore(?) pkg.

Aug 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: It tracks what we sell and it makes it very easy to bill out correct parts and enter inventory. Like the ease of what is offered. Better then having to type tickets seperately.

Cons: Nothing that I am aware of. I(Ruth) need to learn the in's & out's of the total use of it Allen the manager does very well with it.

Overall: Knowing parts are getting billed out.

We run three shops with RO Writer and have been a user for 2 years.

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Integration with RO Touch, Napa and AC Delco. Smart ECat allows the service writer to become more efficient.

Cons: Tech Support is lacking, response time is too long. Sometimes it takes days before the call back to fix a problem.

The best system for our situation by far.

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros:
We have been using ROWriter since 2005. It has proven itself to have been a good, solid system. It does have its quirks, but overall, it keeps our shop running. We operate two separate facilities and sharing information between the two has been a major priority. We have a VPN and we use VMWare to setup separate drives. We are ready to welcome 2.0 as soon as possible. We have been waiting to implement Central Service (so we can share between both locations) when we upgrade to 2.0. We are also interested in implementing ROTouch. ROWriter is a very user friendly system. Our service department likes the ease of using Scheduler and being able to easily convert the appointments to either an open RO or an estimate. Being able to add notes pertaining to the customer and/or the vehicle is a function we use greatly. Our parts department likes the ease of use of the Inventory module and the Epicor cataloging. The ability to issue stock orders with a couple of clicks saves time and hassle. Myself as manager like the ease of the Reporting module. Pulling up reports and being able to ascertain which technician worked on which vehicle easily are features that get used multiple times per day. We have and will continue to recommend ROWriter to other shops. ROWriter¿s sales and support personnel have been very helpful throughout the years and we look forward to retaining our partnership with ROWriter for years to come.

Cons: The program is too large to run over the VPN, too bad. At this point in time, I use RDP protocol to view and print between both facilities. It¿s a little cumbersome and ties up a terminal. We have been waiting quite a while for version 2.0 to be released. Version 1.28 was ok except for the constant interlockling between terminals and total shutdowns at times. I wrote batch files to backup the mdb every two hours so we will not lose much information just in case of total failure, which has happened before. We upgraded to version 1.31 to get ready for 2.0. 1.31 doesn¿t have the interlocking issues or errors and shutdowns like 1.28, but it is very slow. We are currently waiting to install the newest version 2.0 which should cure all of our issues.

Extremely satisfied! Worth every penny! Amazing support, training and customer service!

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: R.O. Writer makes it very easy to build the most accurate repair orders. It gives the user and customers a no questions asked estimate. The accounting side of R.O. Writer helps us get our costs and margins down to a point where the customer is satisfied, and the business still makes money. Smart Ecat makes it fast and effortless to get up to date labor times, part pricing,
availability and vehicle specific fluid amounts. The customer service and training is absolutely amazing. R.O. Writer has exceeded our expectations and it is worth every penny.

Cons: The software is very in depth and has a lot of features . This can take a while to become familiar with the program. However it worth the time it takes to learn.

All in one product!

Jul 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When I first saw this product I was looking for a software that I could see all my jobs at a quick glance. Every feature I asked for this one had. I pulled the trigger to get trained and have it installed before I hired another service writer. After I had the software mastered there was NO NEED TO HIRE another guy. I am able to quote a job, change the status, and order parts all without picking up the phone once. It saves me enough time I am able to do the work of 3 service writers in half the time.

Cons: RO Writer is perfect. As for the RO touch software there are still bells and whistled that need to be ironed out. But I have been ASSURE by multiple levels of people that they are working on it dillegently. RO Writers price tag is a hard pill to swallow, but I assure thats its worth EVERY penny.

Great software and makes our jobs easier every day!

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to add as many services and jobs as needed on one ticket for a customer. Also, the ability to look at a customers history and see the cost per mile for them is awesome and helps re-enforce the point that it's cheaper to do maintenance in the long run.

Cons: Sometimes the lookup for parts is a little slow, but it may be due to outside vendors? Other than that all functions are good and easy to use.

Great Product. been using it for years.

Jul 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use and have everything you need all in one place. I use this product daily in my Auto repair shop. It is great because i could add on to customers tickets on one computer and my service writer will have the information without having to replay to her what needs to be added. It is also a great for keeping organized with A/P and A/R. Ordering Parts, Keeping inventory and many other features that i use every day.

Cons: there is nothing that i dislike about this product. I would recommend this to everyone in my social network.

Overall: Keeping every thing organized and in one place. Easy to use. great technical support if there was any problems that may arise.

Vendor Response

by Automotive Management Solutions on July 25, 2017

JIm, Thank you for being an AMS customer. We hope you have a large social network you can recommend AMS to! Let us know if there is anything else we can do for you.

great software, easy to use, slow customer service. you will need A.M.S. to help out

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Get A.M.S. on board and the Pro's will go way up.
once you start to understand the software the ease of moving around and how you can manipulate to get end results you want starts to flow. there are endless possibilities to what you can make this do. Lots of reports, and controls to help you understand what is going on in your business.

Cons: there are a few quirks, like needing to answer ok to a pop up that is telling you to do something different , when I don't get the result expected and a pop up says " you can't..." why do I need to click ok to shut the box and then do as instructed. some things should be more intuitive from the software side. a second pet peeve is "Smart eCat" screen why will it minimize and go completely out of view but not let you do anything else until you realize you minimized it, then you need to open and then close. just too clunky, don't let it minimize if just going to freeze up the machine anyway.

Overall: redundant safeties , and great reporting

Vendor Response

by Automotive Management Solutions on July 25, 2017

Rob, Thank you for being an AMS customer. We are glad we are able to help you get the most from your R.O. Writer software. Let us know if there is anything else we can do for you.

Extremely helpful all the way through!

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Lots of reporting capabilities, SmarteCat feature saves lots of time, scheduler is very convenient. Overall it gives us much more capability than our AllData system, and it has also helped us create estimates much faster than before.

Cons: You can't be in SmarteCat and be doing anything anywhere else simultaneously. Similarly, you can not be creating or editing an appointment in the scheduler while editing a part, labor line, vehicle, or customer page in ROWriter.

Vendor Response

by Automotive Management Solutions on July 25, 2017

Kenny, Thank you for the nice review. We appreciate you hiring AMS to do your R.O. Writer training. Please let us know if there is anything else we can do for you.

ABSOLUTE JUNK, BURNING MONEY IS MORE PRODUCTIVE

Jul 11, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: AVOID AT ALL COSTS

Pros: THE NUMBER ONE PRO OF THIS PROGRAM IS THAT IT VERY CONSISTENTLY DOES NOT WORK, AND YOU CAN GUARANTEE THAT IT WILL RANDOMLY LOSE CUSTOMER INFORMATION, APPOINTMENTS, AND CRASH. THE ABSOLUTE LACK COMPETENCY TO CREATE THIS PROGRAM WILL BLOW YOUR MIND. IT WILL COST YOU SALES, EMPLOYEES, LOST TIME AND VARIOUS OTHER EXPENSIVE UNNEEDED PROBLEMS WITH YOUR BUSINESS

Cons: THE ENTIRE PROGRAM! THE PROGRAM NOT ONLY NEVER WORKS, BUT IT ALSO CAUSES OTHER CORRUPTION ISSUES ON ANY COMPUTER THAT HAS THE SOFTWARE INSTALLED

OWNER

Jul 07, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I would not recommend this product to anyone.

Pros: The smart E-Cat function when it works. The customer support is so poor that I can not say anything else positive about this software.

Cons: The customer support is awful. The tier one technicians can rarely help you and tier two is slow to respond if at all. I have frequent file corruptions.

AMS RO Writer has been the best software for our shop!

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Software is very user friendly. Sales rep, was able to demonstrate how we were able to profit more with the software over the old software we were using. We have grown/profited since using the software as well as added more user licenses.

Cons: Not compatible with Apple/Mac. Would like to be able to adjust some wordings without calling CSR's.

Overall: Able to track our inventory better, able to make sure that we are balanced at the end of the day, and properly pay sales taxes monthly/quarterly.

Vendor Response

by Automotive Management Solutions on July 25, 2017

Amy, Thank you for being an AMS customer. We are glad to have been able to help you grow your profit! Let us know if there is anything else we can do for you.

Make sure you work with AMS to set up your Rowriter- AMS will give you personal attention.

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very Powerful, can do many things with it. If you're a techy person you will like all the features of Rowriter, but AMS can guide you through the tech end of it, if you're not techy.

Cons: Very Powerful-need to know how to use it properly-setup is crucial- you need some one like AMS to make this "tool" perform at a 110% and get the most of value out of your investment.

Overall: managing customer/vehicles

Vendor Response

by Automotive Management Solutions on June 27, 2017

Ron, Thank you for being an AMS customer! We appreciate your business, and glad we have been able to help you get more out of this tool! Let us know if there is anything else AMS can do for you.

USE ON A DAILY BASIS AND WORKS GREAT FOR OUR SHOP.

Jun 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: GREAT CUSTOMER SERVICE FROM AMS.
VERY EASY TO USE.
I LIKE THAT YOU CAN CUSTOMIZE WHAT YOU WANT TO USE TO YOUR SHOP.

Cons: WENT TO ROTOUCH AND JUST NOT TO IMPRESSED WITH THE INSPECTION AND THE WAY IT PRINTS ON THE RO.

Vendor Response

by Automotive Management Solutions on June 22, 2017

Ryan, thanks for being an AMS customer! We appreciate your business. Please let us know if there is anything else we can do for you.

I should have done this a long time ago.

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes me money and saves tons of time. There are many things I like about this but most important is the money and the time. The people at AMS are the best. They know their product and answer their phone.

Cons: The only thing that could be better is if it was free. I like the people I have to deal with. It is stable and dependable.

Overall: More money and it saves time on the front counter as well as digging into the numbers. I can tell where I am making money and where I need to improve. It gives me more time for family.

Vendor Response

by Automotive Management Solutions on June 22, 2017

Darryl, thank you for being an AMS customer! I'm glad the software is helping make you money and saving time! Let us know if there is anything else AMS can do for you.

Simply said, It is the best!!

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. AMS is always helpful in answering any questions. I like the details. You can dig into the details.

Cons: Not really a con but I highly suggest getting AMS training. You need training to get the most out of it.

Overall: Ease of management and data storage. Makes me money.

Vendor Response

by Automotive Management Solutions on June 16, 2017

Keith, Thank you for being an AMS customer! We appreciate your business. Let us know if there is anything else AMS can do for you.

Stay far away from them!!!!! They will rob you blind

May 10, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It has a lot of useful features. The accounting side is confusing but in depth. You are better off with a different program.

Cons: Once installed the program continued to freeze. I was told to buy a high speed router. After that the program continued to freeze the computer. After a year of not having full functionality as well as the freezing we decided to go elsewhere. There tech support can not fix all the issues you will have and they will continue to charge you for things you have not received.

Overall: None

Vendor Response

by Automotive Management Solutions on June 01, 2017

Brian, while you were not an AMS customer, we wish we could have had the opportunity to help you with your R.O. Writer software. We have a lot of experience addressing the networking issues that you describe.

BAD TECH SUPPORT

May 05, 2017
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Good, but uninspired program. Decently easy to learn. Does everything we need it to. Better than paper system we had previously.

Cons: Tech support. There are other issues, but the tech support is very bad. Don't get me wrong. The tech support isn't so completely horrible that you will be forced to switch to a different program. It's just good enough that you will probably stay using their program because you don't want to go through with retraining your technofeeb employees on a new system. Let me elaborate on how bad they are: No online knowledgebase. No user forum No email blasts on known issues occurring Calls to tech support have approximately 20% chance of being kicked out of the queue and hung up on because nobody picked up the phone after 5 minutes of waiting. Calls to tech support have a >25% chance of not returning your call. Yes, I really am saying they sometimes do not call me back. Frequency of failure does increase as the severity of the problem decreases. In other words, they've always called me back on critical issues. But on very minor issues, they've failed as much as half the time to call me back. Calls to tech support rarely reach someone who can fix your problem. They almost always have to call you back. Tech support consistently and repeatedly fails to return your system environment back to it's original configuration after remotely logging in. For example: regedit is often left running and UAC is never turned back on before they log out of your system. The second worst problem is lack of user input. There are several areas in the program that work...but require many extra steps that could be reduced with minor coding additions.

18 Months of Frustration and lost data

May 02, 2017
2/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: in depth features and data base coverage. Its an advanced program designed to fully intergrate all your shop's features .

Cons: If you are a serious computer geek and don't mind spending many hours learning how to use this program and fix data losses you might enjoy this program. I have an IQ of 150+ and spent 18 months fighting this program before I gave up. Now the cheapskates want to make me pay for the rest of my 36 month commitment. Their support staff is mostly incompetent , everything needs to get kicked up to level two.
One of my favorite moments was when I asked to be able to get a report showing me the customers who came through referrals, a category they had already built for me. Level two support told me it would take at least two weeks to provide that data and the cost would be extra. Annually. Kikui provided it in 15 minutes at no additional cost and provides the reports weekly.
Both my service writers HATED the program. It might have been a contributing factor to one of them qutting.

Vendor Response

by Automotive Management Solutions on June 01, 2017

Marty, while you were not an AMS customer, we did reach out and I believe we did help with several of the issues you were having. Please let us know if there is anything else we can do to be of help to you.

Excellent product, you will need training!!!!

Apr 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product can turn your day-to-day work into something that's not so time-consuming and gives you the ease knowing exactly where your money is and where it is coming from. You most definitely will need training it is that complex but also very easy once you know how to use it. To get the training I highly suggest AMS. They definitely go out of their way and spend the time to answer all the questions that you may have and most of the questions you didn't know you didn't have. The program is completely adaptable to all genres of industry whether it be automotive all the way to golf carts. You can make custom jobs and use the inventory to truck parts that has absolutely nothing to do with automotive. again I can't stress it enough you need the product and you need AMS!!!

Cons: Before being properly trained on how to use this product I had plenty of Cons to put in this field. Now after going through the training at AMS my issues have been resolved.

Overall: This software has been life-changing for a business. Was not a believer until I was properly trained. Now it works for me instead of me trying to work with it. Get the training it's worth every penny.

Vendor Response

by Automotive Management Solutions on April 29, 2017

Fred, thank you for the review! And we were happy to have you in the AMS training classes last week. Let us know if there is anything else AMS can do for you. -Scott

ROWriter is a quality shop management system

Apr 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been in business for 30 years. We have tried many different shop management systems. All had some definite positive attributes but with each there was always a downside.
ROWriter has been a game changer for our shop. It is, most importantly, a stable program. The estimating is streamlined. It has excellent security options, ( absolutely a necessity if you are not onsite daily). The accounting link saves me sooo much time. One of the most important things I can say is that the customer support from ROWriter, and more specifically AMSROWriter, is five star. It is rare to find such a dedicated group of people all in one location. We currently have this program at both of our repair facilities. One is transmission specific and the other general repair. Excellent choice for both!!!

Vendor Response

by Automotive Management Solutions on April 29, 2017

Debra, thank you for your review! We are happy to have you as an AMS customer. Let us know if there is anything else we can do for you.

Not Sure Where This Company is Going!

Apr 24, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: Been with RO writer for 10+ years now, have used at 2 locations and very expensive to purchase in the beginning now they charge for every upgrade and every update it seems, support is slow at best and these guys are still behind the times, I've heard they have been sold again, now to a Chinese company hopefully they will go cloud based and will get better. Not a very happy user! About ready to bail!

Vendor Response

by Automotive Management Solutions on April 29, 2017

Tyger, while you are not an AMS customer, we would be happy to help in any way we can with your R.O. Writer software. Please let us know if we can be of any help to you.

If you need help going out of business Choose ROWriter

Apr 18, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Comments: Daily, Daily, Daily problems. Complete waste of time and epic amounts of money. Do yourself a favor and try anything but this. i have been struggling with it for years.

Vendor Response

by Automotive Management Solutions on April 29, 2017

Wes, while you are not an AMS customer, we did reach out to you to offer our help. Please let us know if there is anything we can do to help you with your R.O. Writer software.

Great Product

Mar 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I took over an existing shop that already had RO Writer running. The reports that this software creates is very powerful and our CPA who is an Automotive CPA that has hundreds of shops always shows me something new whenever we are working on our #'s. RO Writer's support and AMS's Support is excellent and always there to help. It is a stable program for us and we have 6 computers running on it. When we open up a customer or vehicle info we input all the information into it and that helps for future lookup. It is one of the more pwerful software packages out there. We love it.

Vendor Response

by Automotive Management Solutions on April 29, 2017

Raakesh, thank you for the review, and we are happy to have you as an AMS customer. Please let us know if there is anything else we can do for you.

Money Trap

Feb 23, 2017
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: R.O. Writer is not a good choice if you have more than one shop. We have spent countless hours and lots of money buying and installing new equipment to "fix" the problem. It has only gotten worse and every time they fix one thing two more things quit working. I would not recommend it to anyone. It has no way of combining your shops history and data base and makes you look very unprofessional when a customer comes in and you can't find them after they were just at your other shop a month before. Also be prepared to pay big money just to update pricing from your vendors. They will tell you that it is complicated and you may mess up the system. This is something that is a very simple process in most POS systems. There seems to be only one person left in the support department that knows how to fix anything and we are still waiting after three weeks for a call back. If you don't want to loose your service writers then stay away from R.O. Writer.

Vendor Response

by Automotive Management Solutions on April 29, 2017

Wes, while you are not an AMS customer, we would still like to help you in any way we can with your R.O. Writer software. Please let us know what we can do to make your R.O. Writer experience better.

Wish I had made the move sooner !

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, saves time and money.

Cons: Can't think of anything at this time.

Overall: R.O. Writer made running my business easier from day one. After adding the Smart Ecat feature, it saved me even more time. Quotes and repair orders are so much faster, I wish that I had installed it much sooner. The customer service received from R.O. Writer and AMS is second to none. These people delivered everything they promised and bend over backwards to accommodate my needs. Would highly recommend this software to anyone in our industry.

Recommendations to other buyers: Go ahead and purchase the Smart Ecat program at the same time, you'll be glad you did.

Vendor Response

by Automotive Management Solutions on April 29, 2017

Bart, thank you for your review. We are happy to have you as an AMS customer. Please let us know if there is anything else we can do for you.

WORST PROGRAM I HAVE EVER USED

Nov 15, 2016
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: IT HAS 3 GOOD FEATURES

Cons: CONSTANTLY AN ISSUE WITH CRASHING AND BEING DOWN, LAME SOFTWARE IN GENERAL, VERY SLOW

Overall: WEVE BEEN USING THIS PRODUCT FOR YEARS, THE OWNER OF THE REPAIR SHOP HAS INVESTED OVER 30K INTO NETWORK, SOFTWARE UPDATES, AND THAT DOESNT EVEN PUT IN THE MATH FOR DOWN TIME, WHICH IS GENERALLY AROUND 1 HOUR A DAY. WHO EVER THE PROGRAMMER IS FOR THIS COMPANY SHOULDNT BE CREATING SOFTWARE PERIOD, BECAUSE IT IS COSTING SMALL BUISNESSES THOUSANDS OF DOLLARS DUE TO INCOMPETENCE. NOT TO MENTION WHEN WE HAVE THEM INSTALL THE SOFTWARE, THEY DONT EVEN ROUTE THE PROGRAM TO THE CORRECT SERVER LOCATION, WHICH ADDS TO THE HEADACHE OF IT N0T WORKING CORRECTING IN THE FIRST PLACE. GO WITH SOMETHING ELSE FOR YOUR POS SOFTWARE AND SAVE YOUR COMPANY TIME, MONEY, HEADACHES, AND EMPLOYEES.

Recommendations to other buyers: AVOID THE SOFTWARE IN GENERAL

Vendor Response

by Automotive Management Solutions on November 15, 2016

Although you didn't purchase R.O. Writer(TM) from AMS, we reached out to you to try and help. We provided a couple suggestions that we have found that can fix the issues you are having. Please let us know if they worked, and if there is anything else AMS can do for you.

RO Writer Provides Value

Oct 12, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: When I moved from my prior management system (which was an outdated DOS system) to RO Writer, I must admit, I was having doubts that I did not do enough research and look at enough systems. What really attracted me to RO Writer was the Smartecat functionality. At the time, we were preparing estimates by hand. I really liked the idea of, within a few clicks, I was able to prepare an estimate of a job, know who did or did not stock the part, and know which vendor had the best pricing on the part. Now, after using RO Writer for more than five years, I know that I absolutely made the correct choice of shop management software. While the learning curve was painful at times, I now know that I selected the best shop management software. I purchased RO Writer from Automotive Management Solutions. The AMS support is second to none - better than the RO Writer support. The folks at AMS know RO Writer inside and out, and now AMS has an online users group. Thank you RO Writer and AMS for your commitment to my success.

Vendor Response

by Automotive Management Solutions on October 13, 2016

Craig, Thanks for being an AMS customer. We appreciate your business! Glad you are enjoying the User's Group!

RO Writer review

Oct 08, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: RO Writer has a lot of benefits and some negatives as well. Marketing, smart Ecat and financial reports are strengths. Some weaknesses are scheduler and writing tickets are a little harder when you have a big ticket and the customer wants it separated on the different jobs (it can be done but takes a little bit of time when you are on the phone with customers). This program has a lot of features and the three days of training gets you going but really taking advantage of more of the features. A company that has really helped us with RO Writer a lot is AMS (919) 363-6234 (who sell the software and teach you how to use it to some of its potential with classes for owners and service advisers and a private facebook group where you learn a lot from other RO Writer users). They also do customized forms (with your logo) to make your invoices look great. RO Writer support really helps getting you back up running if there is an issue or update and there is training videos. Anytime you switch software there will be pain (LOL).

Vendor Response

by Automotive Management Solutions on October 13, 2016

Thanks for being an AMS customer. We appreciate your business! Glad you like the custom forms!

7 Year RO Writer/AMS customer

Oct 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: ROWriter is loaded with features and there is soo many ways to customize it. We have used it for about 7 years and continue to learn new ways to use and customize it. Their support service is excellent, also. I can also highly recommend the expertise and staff of AMS. They have become a very helpful resource as we continue to grow and change with current technologies.

Vendor Response

by Automotive Management Solutions on October 13, 2016

Eugene, Thanks for being an AMS customer. We appreciate your business!

own since 1995

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I believe this system is the best on the market. AMS has helped when we have a problem and has been there for us. I have shown my system to other shop owners and they loved the repair order because its clean and easy to read, customers like it for the same reasons. Support is good most of the time and very responsive when system is down or theirs problems.

Vendor Response

by Automotive Management Solutions on October 13, 2016

Keith, Thanks for being an AMS customer. We appreciate your business!

Happy 10 year customer!

Aug 29, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really like all the modules offered and integrations with other suppliers. Specifically the ability to see inventory from suppliers and automate the ordering process and use different diagnostic software and marketing software that they can integrate for you. Their software helps me be more efficient in all parts of our business.

Cons: This is a tough con because it is a problem generated by a pro. The software has so many features that it is hard to know them all and use them all effectively. AMS does a good job making up for this with classes and training but they are tough to get to. I just wish I could use all the features fluently. I guess it is a better problem to have then the opposite which would be understanding the need for it and they don't offer it.

Overall: I have been extremely satisfied with this software. Our industry is changing all the time and they do a great job at staying out in front and offering the product enhancements and integrations to run a modern auto repair shop. In auto repair you have to have multiple tools to be successful you have to subscribe to other providers of technology. What I like is that Ro Writer is always trying to make our need for all these providers more fluid. If somehow they can integrate with that provider to make our life easier they will. Whether that is diagnostic software or flat rate catalogs even being able to connect with all the major parts store and tire suppliers to see real time inventory and order from within Ro Writer. Saving time and steps in the ticket writing process. Overall I have been very satisfied with the product, sometimes the wait time for support from Ro Writer is a little longer then I would like but that is when I call AMS and they are always very helpful to try to help me if I can't wait for the support call back from RO Writer themselves.

Vendor Response

by Automotive Management Solutions on October 13, 2016

Doug, Thanks for being an AMS customer. We appreciate your business!

AMS is key to making RO Writer a great product!

Jul 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Support from AMS
Great program with multiple modules that allow you to do many things at once.
Parts ordering
Parts matrix
Reporting capabilities

Cons: Price (expensive, but worth it) maybe not a con if you view this as an investment
RO Writer direct support (again, AMS negates this as a con in my opinion)

Overall: I recommend everyone pay attention to the fact that AMS is distributor of RO Writer. The majority of negative reviews are coming from RO Writer customers who have not purchased from/worked with Auto Management Solutions. RO Writer support leaves a lot to be desired, but that's where AMS comes in. Scott and his team are always there, quick to respond and are extremely knowledgeable of the product. They have been there since day one with the purchase, install and training, and have continued to be responsive and helpful to this day. I highly recommend taking the training classes they offer a month or two after purchase; they are well put together and take the mystery out of learning a new software. Scott's Shop Performance Report is a great tool that allows you to see and manipulate many KPI's at once in a fresh, organized spreadsheet. RO Writer with AMS has been one of the best decisions we have made as a repair facility.

Recommendations to other buyers: I would not purchase RO Writer unless you are able to do it with Automotive Management Solutions.

Vendor Response

by Automotive Management Solutions on October 13, 2016

Dan, Thanks for being an AMS customer. We appreciate your business! Glad you are enjoying the Shop Performance Report.

5 Star Plus!

Jul 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I've been providing tech support for a RO Client for years. This client has been with them almost from the beginning and continues to use and recommend this company and their software. Over the years "Every" contact with them has always produced results in a knowledgeable and professional manner no matter the RO Software or Windows. This morning at 0630 the tech quickly diagnosed a Windows issue, resolved it so fast I almost couldn't follow his actions. The shop was back in service in minutes, well ahead of opening time.

best software around

May 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Scott has kept me up to date for 11 years. simply the best software around, works wordpac parts e order make my life simple.

Vendor Response

by Automotive Management Solutions on October 13, 2016

Rick, Thanks for being an AMS customer. We appreciate your business!

R.O. Writer is amazing it has helped me understand more about the business it's made life easier

Jan 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: great customer service,software does almost everything for you to make a great repair order

Vendor Response

by Automotive Management Solutions on April 11, 2016

Harnee, Thanks for being an AMS customer. We appreciate your business!

Buggy and Convoluted

Aug 31, 2015
1/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros:
It works. Usually.
Relatively easy to use after figuring everything out.
Cons:
Buggy. Two ROs today I had and whenever I'd try to open one of them, the program would crash. Had to start a new RO from scratch. Not good.
It seems there'd be more options for labor and parts lookup. I miss alldata that my old shop had, comparing selected parts by price and vendor was a lot easier.
Customer Service:
They seem nice, pleasant enough considering that they deal with grumpy mechanics all day. They (usually) can fix errors in the program by taking control of the shop computer and going deep into the depths of the thing (this coming from a guy who builds computers and runs LINUX at home). But... it's like whack-a-mole. They fix one bug, and the next day a new bug comes up.

In summary:
What the hell guys? Don't waste your money.

Vendor Response

by Automotive Management Solutions on April 11, 2016

While you did not purchase RO Writer from AMS, we would still like the opportunity to help you out. We are good at resolving network issues that can cause disruptions, and we would be happy to show you how Smart Ecat can give you several options for labor and parts lookup. If there is anything we can do for you, let us know.

RO Writer , great 15 years ago , OUTDATED

Jun 12, 2015
2/5
Overall
2 / 5
Ease of Use
2 / 5
Customer Support

Comments: Not a good choice anymore , try a program that was written in the last 10 years.
Waiting day 3 for install promise 4 time a call back. Hopefully they will have some customers by the time update come out

Vendor Response

by Automotive Management Solutions on April 11, 2016

While you did not purchase RO Writer from AMS, we would still like the opportunity to help you out. If there is anything we can do for you, let us know.

Awesome POS System

Mar 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is an awesome system that actually does everything as advertised. It actually pays for itself in time saved as well as increased profit margins and better inventory control. I was kinda skeptical at first but am a true believer in ro writer now!

Vendor Response

by Automotive Management Solutions on May 12, 2015

Rick, Thank you for being an AMS customer! We are glad you are a true believer now!

My AMS Experience

Mar 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have four locations that Automotive Management Solutions has installed R.O. writer. I would like to thank Mike and the AMS staff for all of their support!

Vendor Response

by Automotive Management Solutions on May 12, 2015

Justin, Thank you for being an AMS customer. We appreciate your business and your kind words!

TOP NOTCH SOFTWARE, SUPPORT AND TRAINING

Nov 26, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We purchased RO Writer from AMS (Automotive Management Solutions) about 4 months ago. The entire experience has been excellent and exceeded my expectations. The software itself is very robust and reliable. After the initial onsite installation and training they followed up every week for a month to address any questions or issues we had. The staff are super knowledgeable and friendly. I was pleasantly surprised by the level of service we received. The folks at AMS are not only expert in the RO Writer software, they are also expert in the automotive repair industry. RO Writer has been a major contributor to our growth and increased profitability.

Vendor Response

by Automotive Management Solutions on May 12, 2015

Michael, Thank you for being an AMS customer. We are glad we were able to help make your transition to RO Writer go smoothly.

Great Product/Great Service

Oct 14, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used R.O. Writer since the early nineties, It has performed beyond our exceptions.
When we have had issues with a glitch or two Mike and all the support team have always been
quick to help resolve problems. With all the choices out there today, I would pick RO Writer again.
Dean Bailey

Vendor Response

by Automotive Management Solutions on May 12, 2015

Dean, Thanks for being a long time AMS customer. We appreciate your business..

After 1 year

Sep 25, 2014
4/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: R.O. Writer has potential. Demo program is loaded to perform in one seamless, easy to use product demonstration, when in effect it doesn't quite work that smoothly. Program, as canned, is inadequate to install in an existing business- such as replacing an existing shop management program. Program is full of spelling errors, multitude of grammar problems, and is aimed at below high school level reading. If you are a beginning shop, have less than high school education, and want your shop to seem like a hick joint- this is the program for you. If, however, you are hoping to put a professional image forth with the shop management program, don't get your hopes up too high. Again, R.O. Writer has potential- operative word "potential". I am very sorry I have invested- both money and time- into this shop management program. I cannot say I recommend this program

Vendor Response

by Automotive Management Solutions on May 12, 2015

Denny, while you purchased RO Writer from a different distributor, AMS has reached out to your shop and tried to helped. We were able to provide some assistance, and if any more is needed, please let us know.

Overall

Sep 23, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using R.O. Writer now for 2 months. I'm very impressed with all the features its has, and what it can do for you as a shop owner and with the day to day business.
I went to the classes that AMS offered, which were very helpful. I strongly recommend attending them. They were very informative and it helped to be able to have a work station that was your own shop to practice on. I'm thankful Terri, gave that extra push for me to take a extra look at what R.O. Writer can actually do for you.

Vendor Response

by Automotive Management Solutions on May 12, 2015

Rebecca, thank you for being an AMS customer, and we are glad you found the classes so helpful. And thank you for listening to Terri!

what a blessing!

Sep 22, 2014
5/5
Overall

Comments: just had to drop a little note to say thanks ive had R O WRITER since 2005 anf had no problems what so ever but after having a virus on one of my computers was unable to reinstall ro writer on that computer since 2008 did not call ro writer as i made due with the one however MIKE McCrickard stopped by today just to see how we were doing and within a matter of minutes he had RO back up and going strong no more trips to back computer to print tickets and do estimates and then he wouldnt even charge me what a blessing thanks Mike and RO Writer

Vendor Response

by Automotive Management Solutions on May 12, 2015

Wayne, Thank you for being a long time AMS customer. I am glad to have Mike on our team, he is a blessing!

R. O. Writer Shop Management Software

Sep 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using R.O. Writer for over 11 years. We believe it to be one of the best integrated packages on the market. There are many modules that are available. We have to professional edition. We tried another product for 30 days. We went right back to R.O. Writer. The support staff is knowledgeable and can troubleshoot any problems quickly. The AMS team, specifically Terri Brauning, works hard to keep us updated on any new bells and whistles. We highly recommend R.O. Writer for shop management.

Vendor Response

by Automotive Management Solutions on May 12, 2015

Barb, Thank you for being a long time AMS customer. I am proud to have Terri on our team, and I'm glad to hear she has been so helpful.

AMS / RO WRITER SOFTWARE Makes $$$$$$$ For Our Company

Sep 11, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our company has been using RO Writer since 2003. Our first communication with RO Writer was the initial class that we attended which taught one valuable profit item before we even decided to purchase the software. That one small valuable profit item has created over $219,000.00 since install. That's nothing to put on the back burner and say I will check this program out later when I have time. I remember thinking to myself if I had missed this one small profit maker for all these years and this FREE class gave me the information I needed, then RO Writer must be even better and I was excited to purchase the program. Once purchasing the program an extremely knowledgeable gentleman, Mike McCrickard, came to our facility for the install and there we were moving on to more profitability and ease of operations. Over the years as we have grown we have also used more and more of the program. There is so much information and profit creating items within the system it's amazing. From something as simple as a daily report literally at your finger tips to being able to view the last ten years of our business at a glance. Daily operations, monthly reports, annual reviews, inventory, accounting, employee tracking, and that's just to start. Hang on because this program will take you and your business where you want to go. The only thing you have to lose if you don't purchase the program is money. Once you are able to use all the features of the program with your associates on board the rest is like a day at the park! Step one: Purchase the program! Fast forward to the last step and make $ome $$$$$$$$$$$$$$$$$$$$!

Vendor Response

by Automotive Management Solutions on May 12, 2015

Tracey, Thank you for being an AMS customer, and thank you for the wonderful review! We are glad RO Writer is working so well for you.

Rowriter

Sep 10, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Although our company has used ROWriter for years, I wasn't all that familiar. Terri came out without hesitation, and within an hour had me breezing through the program

Vendor Response

by Automotive Management Solutions on May 12, 2015

Brian, Thank you for being an AMS customer. Your story is not unique. We hear from a lot of customers that they only scratch the surface of what RO Writer can do. I'm glad Terri was able to help you better utilize the program.

R.O. Writer is the Cadillac of programs!

Sep 09, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: RO Writer and AMS they're the best! We chose ROWriter for a variety of reasons and accepted recommendations from several sources. We heard many times how RO Writer is the Cadillac of all the database/invoicing/marketing programs for the automotive industry. We're glad we purchased through AMS. Their people are experts, very, very knowledgeable. Plus they are always friendly. They are eager to help us and answer all our questions in a professional manner. When we train on R.O. Writer, we only choose to attend classes held by AMS - Autoshop Management Software located in Apex, NC. When you're in the market for reliable, comprehensive software, R.O. Writer should be at the TOP of your list. Buy the minimum to get started and upgrade as you're ready or start with the Pro and all modules for a complete package. So when you're ready for the best software and want the best support, call on AMS for your install, initial training and your ongoing training.

Vendor Response

by Automotive Management Solutions on May 12, 2015

Rhoda, Thank you for being an AMS customer, and for the kind review. And we are glad to hear the classes have been so helpful for you.

Why I use RO Writer......

Sep 08, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This program has changed my shop in so many ways. The ease of use for myself and my technicians is amazing. The program has sped up the cycle of building estimates, turning jobs and has prevented several ordering errors. I am always trying to find that "easy button", well, I have found it! The support is outstanding, they are always glad to help. When looking for the next tool for your shop to make you more efficient, consider the backbone of your operation. Now that my techs can do estimates, order parts and close out tickets, I have time to spend with the clients to better our relationship and have personal time as well.

Vendor Response

by Automotive Management Solutions on May 12, 2015

Nathan, Thank you for being an AMS customer. I'm glad you found that easy button, also called Smart Ecat. It is a real time saver!

Don't make the same mistake I did !!!!!!!!

Aug 05, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had used 2 other so called great programs over a 4 year time span and had nothing but problems weekly. The last one was so bad it just about put me out of business. My mistake was I tried to cut corners and save a little money on the monthly payment for the program. R.O. Write more than makes up for this in a couple different setting in the software. If you are looking for a great program with great support R.O. Writer is the way to go.

Vendor Response

by Automotive Management Solutions on May 12, 2015

Eric, Thank you for being an AMS customer. Good to hear that you finally found the right program!

AMS sells the 'Cadillac' of Shop Management Systems

Jul 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: AMS is the best! We chose ROWriter for a variety of reasons after talking to several companies already using ROW. We also spoke with ATI and others connected to our industry and they all recommended ROW. ATI also recommended AMS and we're glad we purchased through AMS. AMS, your people are experts, very very knowledgeable. Plus they are always friendly. They are eager to help us and answer all our questions in a professional manner. When we train on R.O. Writer, we only choose AMS' classes.

Perfect product for our shop!!

Jul 29, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We switched from all data manage to RO writer about a year ago and couldn't be more pleased with the switch. The system has everything a young shop wants, ease of email functionality, documentation saved so we can "save a tree", marketing in a few clicks, works with other electronic savvy companies to spend less time focusing on the day to day but on the business growing, no more waiting on hold to order parts!! They are constantly making changes as more technology is available which is quite important to us. Our rep Terri Brauning has been nothing shy of remarkable from point of sale and continues to answer calls/emails quickly. Couldn't ask for more. You won't be unhappy with your purchase you will have a much better understanding of your business with all the reports you can run and with a better understanding comes more profit!

Vendor Response

by Automotive Management Solutions on May 12, 2015

Rebecca, Thank you for being an AMS customer. It doesn't surprise me that Terri has provided such outstanding support!

This product will give you a real time pulse of your business

Jul 25, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We switched to RO writer about 8 months ago after 20 years with another software company. For a long time I was looking for a program to cover everything I needed. This program has allowed us to do everything at one work station. It handles your marketing and also allows you to intergrate with other marketing programs such as Demand Force and Royalty Rewards. Your able to analyze margins in parts and labor in real time. Customer service has been great for us, anytime we have a question it gets answered quickly. We have had RO writer for about 8 months and with the gross profit lift it has paid for itself. This program is not for the feint hearted, it is intense and challenging to learn. But once you get it all figured out it becomes routine . You will also ask yourself why did I wait so long to buy it. So I wish you the best if you decide to buy it, because it is the best.

Vendor Response

by Automotive Management Solutions on May 12, 2015

Steve, Thank you for being an AMS customer. Its good to hear your experience with RO Writer has been so profitable!

The best repair shop software out there!!!

Jul 24, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been on RO writer for almost 2 years now. This is the most efficient and easy to use software there is. From you daily counter use to profit reports it will do it all. So happy we chose this software for our shop. And if you have any questions the help line is only a phone call away.

Vendor Response

by Automotive Management Solutions on May 12, 2015

BIlly, Thank you for being an AMS customer.

WOW, RO Writer is a great product for me.

Jul 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I tried several shop management softwares and RO Writer suits my application perfect. RO Writer works like my old handwritten forms, parts on one side and labor on the other. With Smart e CAT,
I can look up parts, order parts from my selected parts store and post to ro from same page.
Labor time can also be looked up and posted to ro from Smart e CAT, seamless. It takes less than 5 minutes to do an estimate. I have Q'books integrated also so "end of day" report only takes a couple minutes to complete and post . There are lots of reports available to manage my shop. Support has been great from my salesman and RO Writer support. No cons just pros

Vendor Response

by Automotive Management Solutions on May 12, 2015

Reggie, Thank you for being an AMS customer. Glad to hear that Smart eCat and the Quickbooks integration is working so well for you.

Love RO Writer!!!

Jul 17, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is the best product of it's kind. I've been using RO Writer
for the past 3 years and couldn't be happier. Great product support.
Keep up the good work.

Vendor Response

by Automotive Management Solutions on May 12, 2015

John, Thank you for being an AMS customer.

Couldn't be happier

Jul 17, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I switched to R.O.Writer from Shopkey (which I had been using since 2001) March 2013. This was a very big move for me because I was so used to shopkey and the thought of changing my POS system was daunting. The changeover was seamless and all my customer data from shopkey was migrated over without any issues. The technician that came out to set everything up was very knowledgeable and set up many of my smart jobs while training us.

Shopkey was a good work horse but had it's limitations. R.O. Writer, in my opinion, is second to none and is only limited by the user. I have recommended this POS system to shop owners in my network group at ATI and many have made the switch and are very thankful that I turned them on to R.O. Writer. Anytime any issues have come up (which is very rare) their customer support is great and fixes the issue usually in minutes!

Any shop looking to take the next step to increase business needs to take a look at this software! I'll be more than happy to share my results if you are considering this system.

Vendor Response

by Automotive Management Solutions on May 12, 2015

Carlos, Thank you for being an AMS customer. I'm glad we were able to help make your transition to RO Writer seamless.

Very Very Very Disappointed

Apr 15, 2014
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Horrible service, horrible software, I do not have enough room here to be more detailed, I wish I could type my whole story here but it is limited to 2500 characters. I could fill a book with my story and why I am unhappy with RO Writer. I hope someone that works for RO Writer sees my review and contacts me to resolve this issue. I am out over $10,000 in equipment because of them and their denial. If anyone is thinking of purchasing RO Writer you can reach me here: motormotionauto@gmail.com I would love to fill you in on what we experienced. If you are an RO Writer Employee and your are reading this I challenge you to contact me, do the right thing and try to make this right. I have every reason to take RO Writer to court but I would rather not waste my time.

Vendor Response

by Automotive Management Solutions on May 12, 2015

Caleb, I understand you did not purchase RO Writer from AMS, but we did contact you to try and help. It sounds like you have been able to get most of your issues resolved. If there is anything else we can do for you, let us know.

Top Notch

Mar 13, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We switched from another management system two years ago, and have not looked back. We have been extremely happy, and actually even beta tested some of their new software for them. The support is top notch as well. I would highly recommend it to anyone.

Vendor Response

by Automotive Management Solutions on May 12, 2015

Cody, Thank you for being an RO Writer customer. It was good to see you in our Owner's Only class.