Cisco WebEx

Cisco Webex Meetings


4.5 / 5
2888 reviews

Who Uses This Software?

For all businesses.


Average Ratings

2888 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Cisco WebEx
  • www.webex.com
  • Founded 1996
  • United States

About Cisco Webex Meetings

Each month 113 million professionals rely on WebEx to collaborate and to move projects forward faster. Now teams can work with anyone from a browser, a mobile device, or a video system. WebEx Meeting Center offers integrated audio, video, and content sharing. Keep conversations private with highly secure WebEx meetings from the Cisco Collaboration Cloud.


Cisco Webex Meetings Features

  • Electronic Hand Raising
  • Mobile Access
  • On-Demand Webcasting
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Real-Time Chat
  • Record & Playback Ability
  • Screen Sharing
  • Two-Way Audio & Video
  • Video Conferencing

Cisco Webex Meetings Reviews Recently Reviewed!


The best conferencing tool so far with audio, screen or video sharing features

May 08, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: WebEx have several tools like MS Outlook add-on and Productivity tool. These really make the office life easier while you are working during the day. Add-on is easily integrated to MS Outlook. By clicking meet now, you can easily create instant link and forward by mail, also by schedule meeting ribbon you to can easily add link invitation note. You can use productivity tool from the desktop and use all features with a small interface. User controls are good and can be easily managed. Mobile platform usage is a very big opportunity. I'm using IOS version of WebEx app most of the time while I'm away from the office. It is very convenient and easy to connect. You can use almost all the features.

Cons: One of the issues with WebEx is that it causes lag after sharing screen long time or when taking over other users' screen. If you are using headset (directly from your IP or land phone) then the audio quality is perfect; but if you are using only computer to connect, then voice quality drops significantly. Another issue is the connectivity problem with the WebEx server. This happens rarely; but you probably end up with cancelling te meeting. Interface is very elegant; but I somehow have difficulty to use some features, e.g. taking or giving control or annotate screen.

Overall: I'm very happy with Cisco WebEx. Outlook integration makes the life very easy for the meetings. You can easily do the meeting management within your outlook. WebEx productivity tool enables you to access your agenda and shows what's next. By this way even outlook is closed you can manage your agenda or meetings. Mobile platform apps works properly and integrate you while on business travel. Sure there are some things to improve; but it is the best software I've experienced so far for meeting organizations. Interface is very elegant and attractive too.

Cisco Webex - Better before

May 17, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: It is one of the most helpful program in my business life. It makes the discussion easier. You can quickly set-up a meeting for anytime in the future. If you need to have a meeting immediately, one-click webex is the quickest way. During the meeting, you can annotate onto screen even if it is not your screen. It helps to have a better discussion. It is even possible to dictate another attandee's computer. I could not believe when I realized it. It is also possible to get the detail of the meeting including attandee list and you can even record your meeting.

Cons: There are two cons that I feel while using webex. First one is a new issue. After last update of webex, I do not think it is user-friendly enough anymore. I am having issues to control the meeting. It was better with old revision. I have no idea what is the driver of having this update but it obviously need another update. Last and most important one is the delay of the action for me. When I am controlling someone's screen or annotating on it, what I have done appears others computer late. Frankly, I do not know it is due to an issue with webex or internet connection but it sometimes makes communication harder.

Overall: All in all, It is a great program and provides great convenience to all of us. I have also used some similar programs and I can easily say webex is the best at this point in time. However, I believe it is worth to work on the cons I mentioned above to make it even better, maybe perfect. I would like to thank to Cisco Webex for making business life easier for us.

WebEx Meeting Center better than Business Link

Jun 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When I started working, I was first introduced in using "Business Link" whenever we have client calls or conference bridge calls, and I thought that is already a great application used for conferences. However, when I transferred to Conduent (formerly known as Xerox) from Convergys, I now use WebEx Meeting Center whenever I do client calls, and conference calls with team members spread throughout the globe, and it surpassed my expectations.

I or we (in the company) never had any problems using WebEx Meeting Center. WebEx Meeting Center is an easy to use software that lets you connect with people all around the globe at once without any worries of line interruption, inconvenient dialing-in process, and downtimes.

WebEx Meeting Center lets team members record conference meetings and training, and this is very helpful since it provides us a video or file that we can cling to just in case we want to review what transpired on the call.

Its video capability is also beneficial for me as a workforce manager since I can assess non-verbal cues of my clients, subordinates, and bosses.

Cons: This software is very convenient to use, and I think I can't ask for more, and I never had any problems using this software so I guess this is N/A for me.

Overall: WebEx Meeting Center is the best software out there that is good for companies with 10,000+ employees. It is seamless and is easy to use. Never had any issues using this software!

The best platform that I've ever used for web conferencing and collaboration

May 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: What I like most about Webex is just how generally good it is. Of all the business applications that are used in my organization, Webex is one that I've come to trust that it will always be working, and working well. It is easy to use, and the quality of the calls are top notch. Our organization uses a number of web conferencing services, including some that we host internally on our own infrastructure, and I often recommend Webex over our own internal service as it is just that much better in terms of quality. Despite the fact that it lives outside our network, I have never noticed any bandwidth or performance issues, and this is saying something considering that our internet link is notoriously inadequate. Of the variety of external services that we do use, I've found that some are often finnicky or don't work, but Webex works 100% of the time. It is my go to for large scale meetings where quality and reliability are of the utmost importance, because I know that it will deliver.

Cons: One gripe I've always had with Webex are some of the quirks surrounding audio. For one, the functionality where call in users are linked with their web sessions is pretty weak. While you can certainly do that, I've found that people don't really understand how it works, and we typically end up with about 75% of call in users who are not linked, which can make it really difficult to figure out who is speaking. Improving that process would definitely enhance the experience. Also, integrated audio and teleconference audio do not seem to link, which is a bit odd and annoying,. it would be great to bridge those two audio services, so that all users can hear each other, regardless of which audio option they are using.

Capterra loader

Most convenient meeting setup

Sep 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Generally I have to join a lot of meetings from different vendors using their meeting software but I find webex meetings from Cisco launch very quickly and it does not require any additional installation or setup. We click on the link that the invitee created and then it automatically starts the software if installed locally or asks for launching a temporary application in Chrome to start the meeting. All this process takes less than a minute to complete. Time is of the essence when trying to join back to back meetings.

The software has very intuitive interface for dialing in, screen sharing and chatting. 3 major features visible on the front screen and all others neatly hidden.

Sharing and whiteboarding is a breeze with the software.

The coolest thing about this is that it has a mobile app that is as simple as the laptop interface.

The software allows for recording the sessions and the output files are minimal in size for sharing. This means that the compression software is very good.

Overall a great solution for conducting meetings virtually.

Cons: It would be great if there was an option to share browser screen on mobile devices.

Overall: Virtual collaboration with colleagues all over the world is simple and effective.

Very solid, no fuss meeting software

Nov 29, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I used this for both sales presentations and internal team meetings. What I loved most about it was that it was really easy to set up. And not just easy for me but for the other people attending the meeting with me. If you are giving a sales presentation last thing you want is your potential client to have issues with the presentation software and I have happy to report that Webex never let me down. My users were always able to connect very seamlessly and join the meetings. I also liked how easy it was to record my meetings, it just does so with a single click. That is a really nice feature to have in case you want to go back and review meetings to see where things can be improved.

It also worked really nicely when I was travelling and working off a Hotel Wifi. I did run into a couple of issues over the period that I used it but their support staff was really helpful. The senior tech support team even called me back afterwards to make sure my problem was fixed for good. The invites you send out have an Outlook calendar attachment with them so it integrates very nicely with Outlook.

Was also pretty happy with the pricing. There are cheaper alternatives around (I used some of them) but the price difference is negligible and I was happy enough with what I got for my money. They also offer a free trial so thats something I would recommend you consider if you are looking to see if this will work for you.

Cons: I would like to have had a stand alone app that I could run from the desktop for scheduling meetings, logging into the website to set one up takes up time. Maybe there is such a thing already there but if it is, I must have missed it.

Overall: I am very happy with my experience so far. One of my major concerns whenever we move to a new software is support. If I run into issues, I like to have competent people help me. Webex did a great job.

Capterra loader

WebEx Makes Meeting with Team Members Easy

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: WebEx is a great tool for having clear meetings with colleagues that could be 10 feet away or 10,000 miles away. I like the multi-functionality of WebEx, in that users can call in using their phone, talk via their computer's microphone, or even video conference if needed. The share screen tool and present tool make it very easy for others on the conference to view what you are seeing. Finally, the integration of WebEx with Outlook mail makes it super easy to invite people to meetings and have those meetings go directly to your calendar.

Cons: There isn't much not to like about WebEx. It is a very functional web, video, and teleconferencing tool that makes businesses more productive. The one thing I think WebEx could improve on is it's user interface. The WebEx application design could be a bit more robust.

Overall: I use Cisco WebEx on a daily basis for conference calls with clients. Having the WebEx app integrated into my Outlook calendar makes setting up new calls very easy. Clients who do not have WebEx have found the software to be very easy to use and value the tools like screen share and video chat. Before we switched to WebEx, we were stuck using a standard conference call dial-in number. WebEx makes calls more engaging and productive for our employees and our clients.

WebEx is my favorite online meeting place software

Aug 01, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I've used a few different meeting-facilitating softwares and WebEx is by far my favorite. I like that you can have controlled amounts of interactivity based on your needs, you can lock down specific controls, you can use phone and/or voip without issue. I primarily used WebEx in my role as a software instructor and the added benefit of the Hands On Lab feature made teaching over long distances much easier. The ability to schedule, reschedule, and create instant sessions is also great.

Overall, WebEx is the most intuitive and flexible meeting software I have used.

Cons: Sometimes the icons get a little tricky looking, and I think they could have more options for chat emoji reactions, but that is pretty minor.

Sometimes there is a bit of lag, when sharing information, connecting to other computers, etc, but this is likely a network issue and not inherant to WebEx.

It seems like sometimes the invitations that should be sent upon setup of a session are not sent. Or, if this is due to user error, the method of inviting participants is clunky and can get confusing.

The time being AM/PM in the scheduling a session process defaults to the time you are currently in, and doesn't move forward when you select an hour later in the day. It would be nice if the time could be reworked so you don't accidentally end up scheduling a meeting for 3AM.

Overall: Easy to use and share information: good for quick, long distance meetings where you need to share your screen, for webinars with hundreds of participants, and for classes that require participation as well.

i found Cisco webex meeting centre a wonderful tool, it is very easy to schedule meetings.

Nov 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: it is awesome tool. it is very easy to schedules meeting with this . we can integrate its plugin with out outlook and can schedule meeting in one click.

we can.we can record the current meeting going on which is very good option. it provide screen sharing option on single or extended desktops as well. Voice quality is good as it consume very less bandwidth. We can chat with the meeting participants to everyone and individual as well.lightweight software.integrated audio, video and content sharing is awesome. it can be installed on multiple platforms i.e. mobile, pc tablet, mac etc.

Cons: there is limitation like if we have large number of user wanted to join the webex meeting room then it will restrict us and also when we have a big team and persons start joing the meeting then initially we get disturbances from software and face difficulties in hearing them clearly but yes after some time it will became smooth.. Lack of emoticons and smileys. it is little more pricey as compared to others like slack or zoom. and license renewal as is costlier.

Overall: i can schedule my meeting in One click using this. We use WebEx daily for meetings with potential customers, vendors, and for support.

Capterra loader

Webex meeting Center is best way to interact with clients or colleagues anyone.

Oct 19, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Before using Webex Meeting Center I used to have the usual video and audio conferencing software. I did not require this software but then I thought to try it once as techie guy. And, since then I have been using this video conferencing software and my experience went very well. Webex Meeting Center is different from other such software as it requires some additional functionality. The software provides the best video calling with good sound quality. The software also allows me to share content so don't require any separate software for that. In addition. We can access this from mobile, tablet and laptop. We can also schedule calls for important meeting and it also provides us reminder. facility of audio sharing is also available.

Cons: So far, the software has facilitated us in many ways and still, it's going on. One thing here which I really faced here is the complex design of the software. But once you become used to it everything goes well. customer support is good but they might delay in providing services.

Overall: Webex Meeting Center is the best video and audio conferencing software as now I can meet with any client within few seconds. It really helped us to collaborate in a better way with clients and workers. This is an integrated software for the complete meeting as we can also share content here. This is a perfect way fot a business meet.

Capterra loader

The perfect software for presentations.

Nov 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A lot of my sales related calls and internal discussions often required presentations and video chat. So I tried a few different options (Skype, Hangouts etc) before I decided on Webex. What I really loved about Webex was that unlike Skype etc its a tool built for presentations. And you can tell. Its super simple to fire up a Powerpoint document and then start the screensharing. It lets my participants use different tools to interact with me. Drawing board is a great addition in case you want to discuss and spitball ideas.

I also liked how simple they made it to set up a meeting. A few clicks will let you send a meeting invite. All those invites come with an attachment that hooks right into your outlook.

The video was also super smooth. I never heard a negative feedback from any of my participants about the video or the screenshare being blocky.

The free version they offer is actually surprisingly feature packed. So much so that you can almost get by just using that if you want to use your own conference line. I would recommend trying that before you buy. The paid version is also pretty cheap though. So no complaints there!

Cons: International dial in numbers should be a little cheaper. Right now some of the countries I deal with are really expensive and I want them to find out a way to make it more affordable.

Overall: I loved it! Cant imagine going back to Skype after this.

Capterra loader

Broadly used meeting source in professional enviornment

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As I work in a IT industry ,we often initiate planned or unplanned meetings and the Cisco Webex Meetings tool helps us perform our meetings in a well organized way by allowing my team(offshore and onsite) to easily communicate with each other. It allows me to leave my computer behind and connect through my phone with an option "Call using my phone". We as a team encounter with many situations where different teams like Unix,Storage support,Network,Dba,directors involve in meetings where we discuss our technical problems faced and work as a team to fix issues. Along with problem solving we use this tool to conduct weekly team meetings which allows all my team mates to be online in one or the other way. We have a feature to record our meetings for future reference.It allows me to share my screen in the meetings which makes our meetings more understandable to my team.

Cons: I don't find any cons as such ,but the video quality could be improved bit more

Overall: My over all experience has been excellent as this tool simplifies our meetings every time by allowing different teams to coordinate in a easier way.

Capterra loader

WebEx is part of our Unified Cisco Communication platform. It is a quality webinar solution.

Feb 22, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: WebEx Meeting Center is a feature complete webinar solution that integrates well with our various tools. We use it in conjunction with Outlook, Cisco Jabber, and our Cornerstone LMS. The interface is pretty straight forward for most users and their audio communication tools are robust. We have very few connection issues and have found user adoption to be very good. Because of our integrations, we do not use the WebEx Meeting portal often, as everything can be setup in the other platforms. With that said, I have used the portal before and it allows users to access everything they need. Overall, it meets our web meeting needs.

Cons: I have two issues with WebEx... First, the user their own proprietary file format for meeting recordings. This makes it incredibly difficult to convert videos to a common .mp4 or .wmv format. They provide users with a conversion tool, but it is incredibly slow and confusing for end users. I have used other meeting tools that record in .mp4 and download easily. I wish WebEx would do the same. Second, browser plugins are a pain. Each browser requires a different add-on or plugin to launch a meeting. Once installed, things work well, but it is troublesome having to download these prior to launching a meeting.

Overall: WebEx allows us to connect with each other in a fairly simple and feature complete way. Using integrations with Outlook, Jabber, and our LMS, users have rapidly adopted the service for their daily work. It also aids with software support in some instances.

Capterra loader

Webex - Audio and Video collaboration solutions

Jan 30, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The UI is very intuitive and great. It doesn't require the client to be installed on the local machine and one can access it simply from the browser. It also provides the feature to record the voice and video calls for the purpose of revisiting later or sharing with the members who could not attend the meeting. It also allows to set up different rooms for different set of audiences for a particular seminar or a conference. It also gets integrated with Outlook through a plugin which makes setting up Webex meetings as easy as setting any other meeting using Outlook.

Cons: It requires a very high bandwidth for presentations and content sharing to work effectively. This is a little weird as most of the other competitors like BlueJeans are able to provide high quality content sharing even at a lower bandwidth. I have also faced issues with a black screen appearing when someone switches to full screen mode while presenting or sharing this screen. This gets fixed once they exit full screen mode. This type of basic issues are expected to be fixed by one of the oldest players in the industry.

WebEx Makes Conferences Easy

Sep 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is incredibly simple to share screens between participants. If you have multiple participants, you can switch screens without delay. The chat window is helpful, especially when you need to share links or commands. It is the perfect learning and troubleshooting tool. It can be access through a desktop app, as well as through a browser, so you don't have to download anything if you don't want to. The ability to record meetings is underrated.

Cons: The audio can be a bit finicky. Sometimes the sound will drop, and I have to reconfigure my headset/microphone. Usually, unplugging and plugging it back in does the trick. Sometimes I have to leave and rejoin the meeting.

Overall: We use WebEx Meeting Center on a daily basis. It makes conference calls a breeze. In a couple of clicks, you're ready to go. We can share our screens effortlessly, and that really makes collaborating a lot easier. It really is a time saver since everybody can join the meeting from their desks. No need to book a conference room or cram into a tiny office. I use WebEx Meeting Center to troubleshoot user issues. It really helps when I can see what they're seeing, and then I can explain what the issue is and how to resolve it.

Capterra loader

Web excellent

Jan 11, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Webex has features that make teleconferencing less of a chore and more of a productivity enhancer. Every feature of webex is easy to use, intuitive, and compatible with any work ecosystem. The software is able to withstand intense loads and features (such as muting all participants) is great. Doing virtual trainings is even enhanced with the grouping feature, where people can be put into smaller teams within the larger group. This makes virtual trainings more interesting and less antisocial. Presentations can be shared and with others easily as well with just a click of a button. The sophistication of the software helps it endure even the biggest and most important of meetings

Cons: Webex does not have many cons! The only con is that the connection may be shaky or hard to advise when going mobile through the webex mobile app. I wish the mobile app was as robust as the desktop app.

Overall: Webex is excellent for all your meet-up needs, especially when you want present ideas. Trainings, quick gatherings, large board room discussions, and feature-ful dialogues are to be had with this software.

Encourages Team Collaboration

Feb 06, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: My client uses WebEx as the preferred way to engage in conference calls. The outlook extension makes it easy to embed a WebEx URL and call details directly to a calendar invite. From there you just need to click the link during the meeting's start time and it's easy to join. The system typically remember's my login credentials once I'm in the room the system prompts to connect my audio/video devices. There are many ways to connect but I prefer to have the system call my cell phone.

It's also easy to present and WebEx provides the option of sharing you full monitor(s) or limited your presentation to only select apps.

Cons: I think Cisco WebEx could use an overall in design. It feels a bit dated with the use of of icons, or lack of.

After presentation mode is connected, it is typically smooth but it is common for a delay to occur during each initial connection.

The experience could be a bit smoother.

Overall: Overall Cisco Webex Meetings is an essential tool for virtual meetings and team collaboration. Some improvements could turn it into a near-perfect product.

Capterra loader

Good application for Online Conference

Jun 28, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: There are 3 points I like the most on this application:

- Easy to use. You easy to catch up with all the basic functions of the app

- Good quality when making online conference. The quality of both sound and screen when sharing is quite good of comparing with other applications such as Skype, facebook message, Work Space Message

- Many options to dial in. You can use your laptop to join the meeting to share your screen or to view other screen and use IP-phone or your mobile phone to dial in.

Cons: I think there are 2 points I like least or don't like in this application:

- They just change (update) new UI I remember around 1 or 2 months ago, and it makes user harder to use. Now I got familiar with it but it took time.

- The second one is for recording feature. Before having the new upgrade, I still can record the meeting to watch again, but now I cannot record it. Don't know why.

Overall: Overall, this is a great application if they don't upgrade it and make 2 points I don't like. If the recording function is back and can use, I can give this application 8 or 9 over 10.

Cisco Webex Meeting at daily Use

Apr 18, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Is a tool that allows you to provide or receive support remotely.

Some of the main features allow you to control a remote computer.

Pass the audio over the remote support session.

Transfer files between your machine and remote machine.

Chat over the session and use your keyboard type or customer keyboard format to write.

Cons: The tool sometimes is confusing for some customers due when you ask them to join a session the portal ask the customer's their information and then submit but it doesn't show any loading screen or notification to the customer that the session is going to start, (the application start on the background but the web page reload the join option again), this make the customer think they had to enter their data over and over if the application doesn't start immediately and causing the session to crash in some occasions.

Overall: We have been working daily basis with this software, there has been some days (Like 4 or 5 times in the last 5 years) that the service has been down for 3 to 4 hours but our overall experience has been great with this software.

Cisco Webex Meetings

May 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: With such an amazing and elegant interface, this is the real deal when it comes to virtual meeting organization. I have used one or two virtual communication platforms and so far, I have to say that Cisco Webex Meeting is the best.

You can connect globally just at the touch of a button and connection numbers (for calls) pretty much cover a significant number of countries.

If you are using Outlook, you will absolutely enjoy every minute of the software as it works seamlessly with Outlook. You can easily keep track of your agenda, know what's coming up and plan accordingly. And when it comes to add-ons to access other features, you won't worry about integration.

If you are conducting a webinar, you will definitely like the speed that comes with it and the best part is that it works with any browser. No limitations.

Sharing documents and other files is smooth in real-time. And if anyone has missed the meeting, the recording feature allows you to get a recorded video that can be shared later.

Something else worth noting is the simplicity of private rooms. Call quality is topnotch.

Cons: Web plug-in may take some time when you are just getting started.

Since nearly everyone likes things easy, it is not necessary to have so many clicks to execute one simple task. This should be an improvement.

Overall: So far, I've enjoyed working with Cisco Webex because it does not compromise on quality. You get quality video and audio and incredibly fast connection.

Capterra loader

It has helped make virtualization easier than ever before.

Dec 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The features on this software are handy. You can do whiteboards, screen shares, chat windows, video chat, and it can even sync up with your calendar on Microsoft Outlook.

Cons: I don't really have too many negative things to say about this software. If I had to choose something, it's a little (not much) too complex to set up some meetings. And really, that feels like I'm nitpicking. I'm sure it could be streamlined in some way, but I wouldn't let this stop me from using this software.

Overall: Before we adopted Webex, when my software team did code reviews we had a couple of people in remote locations who would attend by phone. They would often lose track of the thread of conversation or be in the wrong spot in code review packets. (This applies to other types of meetings I had, but most of my meetings were code review meetings, so I'll talk about them.) With Webex, we could create a virtual meeting room and whoever's packet is being discussed can share their screen and guide the rest of us through it. It has not only made for better meetings, it has made better code possible, and allowed our company to spread out the talent within the company.

One of the oldest and best meeting tool.

Jul 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using Webex since long time now, setting meeting, joining meeting through remote systems is very easy and convenient.

I have also used android version of Webex meeting center, it works seemsless while travelling or working remotely.

Screen sharing quality is excellent.

Webex meeting cloud recording is exceptional too.

Setting a webex meeting is just a click on microsoft outlook, it sets up the link to access, access phones, access codes, passwords etc...

Meeting recording can be auto saved to cloud and intimated the link through a mail or message.

Call quality does not go down even when 100+ attendee are present in call.

Cons: Though it's a very good tool but my company moved to Slack, Zoom and now Microsoft Teams, probably competitors application is not welcome any more.

Need to make it bit more user friendly, new user need to spend more time knowing how it works.

Sometime there is conflicts when remote user join from computer audio and phone audio.

Meeting made easy but effective

Nov 28, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I use a lot of Webex meetings and it is now integrated with MS outlook that scheduling a meeting is easy. It will create the necessary links and audio/video details automatically, makes it easy for end users. It have multiple options when we login to the account. The screen share is too good and effective and now the new version has designated sharing where the other windows are grayed out and only the intended window will share. Audio connect by automatic means is very good. .

Cons: Sudden drop off and login issues comes very often. However, there has been a lot of improvement from the past. But more easy of use is required when we have multiple participants. Host should be given more options for managing the meeting. Chat window within the Webex is not easy to use somehow which needs improvements.

Overall: I can't imagine my meeting without Webex. I think it is the market leader in that area.Recording option and quality of recording is very good too. Overall, this is very good tool and very much needed for business meetings.

Webex is a great platform to collaborate easily with various stakeholders to achieve common goal

May 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Employees within the organization can register and have individual webex address created. With Webex address one can easily setup meetings with several folks across and sometimes even outside the organization. The Webex addin for Microsoft Outlook is a very good plugin which allows to insert the webex address easily and also can have personal web rooms created on need basis. In Webex, one can easily record the meetings if the feature is enabled, generate the reports after the meeting. Track the meetings scheduled, join multiple meetings at the sametime.

Cons: Recently the webex has improved a lot, sometimes there will be issues with the Webex Microsoft addin which does not allow one to insert the webex address directly within outlook. Also, sometimes there are cases when even after starting the webex, the room is not opened or we see 'Notify Host' though webex is started. also, rarely there are little disturbances during the meetings.

Great to keep in touch for Work at Home

Jun 10, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the easy of use. The optional webcam feature and ability to present desktop makes virtual meetings easy and relaxed. I like that they also offer a personal room for each associate. This makes things like project go lives easy to maintain as you can come in and out of the personal room just like a office. The schedule meeting is a shortcut on my office email and shows me the schedule of anyone added to avoid conflicts. The phone app makes attending meetings on the go easy

Cons: Overall this is good useful software. However sometimes there are forced updates and it crashes. Also sometimes the internet connection required is a lot making video and sound choppy and delayed. It is sometimes hard to hear a meeting you are joining on speaker phone in a office due to echo and background noise.

Overall: This allows virtual work at home associates to stay up to date and makes communication on the go even faster. With the new phone app I can attend meeting anywhere.

Excellent Product with a ton of features and fantastic Outlook integration

Apr 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: GetApp's list of features on this product is WAY off. This is a fantastic product. My List: - Button-click when scheduling a meeting from within Outlook. Handles recurring meetings effortlessly, even changes to a single occurrence. Also handles moves to an existing meeting seamlessly, and totally in the background. - Automatically inserts out Web, and conference line info - Users can join via Web, then call in or use VOIP. - Mobile apps work well - Allows pausing what users see. - Recording and can sending to recipients, download and convert, etc. - Sharing others' screens so you can see them. You can request to drive their screen; great for remote training. - Whiteboard feature Support includes Phone, Online , Knowledge base, and Video

Cons: - I with the mobile app would know about any Webex meeting to which I've been invited, not just my own. Go To Meeting does this, even if you're not a paid subscriber.

Excellent Enterprise Conferencing Solution

Sep 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: One of the nicest features is integration with Microsoft Outlook to make creating meetings seamless. The WebEx conferencing details can be inserted into an Outlook calendar item with the simple click of a button. Several options exist for joining WebEx meetings including downloading a launcher utility or launching directly from a browser session. Launching from a browser seems to be one of the more efficient methods in terms of total number of user actions needed to access a meeting. Joining from a mobile device such as a smartphone was also an easy experience using the web interface.

Cons: The myriad of methods available for joining a WebEx can seem overwhelming. Depending on the method used to attend you will need to decide how to connect audio or video which can also be a little confusing. The ability to choose a set of persistent default settings when attending a meeting would be a nice addition.

I use WebEx to join business meetings remotely.

Nov 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The way the conference dial-ins are structured make this conference line easier to use than any others I've had experience using. The conference service gives you a specific unique participant dial code and a leader code. It makes it so easy to set up and launch conferences. Other services switch up the #s every single time so you lose consistency and can only have one meeting live at a time. It makes it tricky when meetings bleed over and people are still chatting but you need to launch your next meeting.

Overall: The ability to dial-in to any conference and lead virtual meetings easily - even for those on the road!

The assigned dial in codes make it easy to put the codes in meeting invites with the number format as such: xxx-xxx-xxx,,xxxx#. This is a trick for those using the conferencing service internally and dialing in from a smart technology such as a phone where the dial in can be used as one link and the phone automatically follows the prompt. Easy driving and dialing with just the push of ONE link. It's amazing!!!

Capterra loader

Webex Enterprising

Nov 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Webex if definitely the most widely known meeting program out there. It definitely works well for large webinars to small internal meetings. One of the biggest advantages is the built in recording and post-meeting publishing for a recorded meeting. This is helpful for post-webinar dissemination to clients, partners or internal team members. For enterprise wide it is definitely the better option.

Cons: Just like Skype or GoToMeeting, unless Webex is given priority of service in your IT setup, you will have bad call quality. We wrestled with that for about a week before our IT department figured out what was happening. Once that was set up correctly, there was no issues with the software. This should be something that is done upon adoption of Webex, not sure if they tell the team setting it up though.

Overall: We previously used Webex and then switched to GoToMeeting due to cost. Once we were acquired by a larger company, they had a corporate-wide Webex mandate, which was nice since it had a few more features than GoToMeeting. Now every employee has a personal Webex instead of it being restricted to outside sales and tech support.

We also rely on WebEx to collaborate and to move projects forward faster, it's reliable.

Mar 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: WebEx is a reliable tool which we use to collaborate and to move projects forward faster, it helps us to work as a team from in real-time sharing of applications, files etc. A feature that we find helpful for WebEx meeting is that it offers integrated audio, video, and file sharing. What impresses me even more with WebEx now is that with its last update it now allow users to call through the computer in itself, as opposed to having to dial in with a phone or landline, very good upgrade. And I like that it has an app for your android phone you can setup and use

Cons: The file transfer can be a little slow at times, be patient. Ensure that you proxy is allowed to have users access WebEx, may require that a port is open to access WebEx voice chat as some VPNs and proxies may deny access without proper setup. Try to use chrome it works better with chrome in my opinion.

Market Leader in Conferences

Jan 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cisco has been the market leader in Audio and Video conferencing for a long time now. The software itself is too easy to understand and use. There isn't any learning curve at all. You will just need to login once and you are all set. You can use it to host video conferences, share screen and make other people presenter as well. It's a really handy when you have a remote team and they are spread across different parts of the world.

Cons: Nothing really, but if I had to point out something it would be the space allocated to record the video conferences which needs to be increased. You definitely need a strong, fast and reliable inernet connection if you wanna host a video conference without any lag.

Overall: My team isn't always located in the same office. So, we always arrange a webex meeting and meet there to discuss the agendas. It give you a very personal feeling while attending the webex meeting that you are almost there with other members. The best thing is that you are independent of your desk, you can literally login from any desk or laptop or even cell phones too, so there is greater accessibility.

Capterra loader

A great tool for video conferencing and e-learning!

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Webex is a very useful platform for meetings and training through the advantages of e-learning.

An intuitive platform and on a cloud platform. It allows you to have private meetings and possible users so that they are not present at a certain moment of a meeting.

Although many companies use it for video conferencing meetings, today different tools are integrated to leverage e-learning on the same platform.

A meeting through webex, I can make the observations of the meetings to see it later.

Cons: The truth is that it would not bring disadvantages of functionality to the platform, the only thing that does not allow you to have 10 out of 10 is the cost of licensing to have a number of users, since my assessment is costly.

Overall: I have had great experiences with Webex, the mobility of this software allowed me at the time to attend, manage and coordinate different high level meetings and also to be able to do online training.

It is very easy to use, and the interface is very intuitive.

I recommend it to organizations that want to standardize their meeting communications through great tools.

Using WebEx is easy use and very user friendly.

May 14, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: WebEx is the most widely used presentation software on the market today. It's very user friendly and you don't need a technology degree to figure out how everything works. I've never been kicked out of an meeting or had issue with getting and staying connected. With the Cisco brand behind it, WebEx is the 900 pound gorilla and it shows. Very reliable.

Cons: Sometimes if a customer using an outdated browser and has to download software to get WebEx working can be frustrating and time consuming. I've also found that Google Chrome works the best with WebEx and Firefox isn't bad either. It's Internet Explorer that can be a pain and I've never had really great success will people using Safari. This is a CON for all presentation software systems like this, but I've found WebEx's software and user experience can be more troubling to install then the other competitors out on the market.

Overall: I like WebEx and you will also. It's reliable and backed by Cisco who makes sure everything is running smoothly. WebEx helps me close business and helps me do my job quickly and more effectively. WebEx helps me prequalify candidates before my sales team books a trip to a potential new client site and this process helps my company save money. It's more expensive then the others out on the market, but you get what you pay for.

Capterra loader

Solid Video Conferencing Software That's Easy to Use, Without a Lot of Bells and Whistles

Jul 25, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: There is a lot to like about WebEx Meeting Center. It's very easy to use to set up your own meetings, as well as to join meetings that others have set up. Videoconferencing and screen-sharing are seamless. Most of the minor issues I've had have been solved by simply exiting the call and restarting.

The interface is clean and simple, and you won't be bogged down by a ton of advanced features you probably weren't going to use anyway.

Cons: The biggest con is that connectivity issues are more common than they should be. Also, while it is possible to record a video for playback later, the recorded file is an obscure file type that will not work with common programs like VLC or Windows Media Player. Instead, you'll need to download a second program called Network Recording Player, which I found a bit annoying.

The interface is a little outdated, but I hear that a completely redesigned version is going to be released soon (as of July 2018).

Overall: Easy to use software for teleconferencing, videoconferencing, and screen-sharing

Capterra loader

For much easier and intuitive online meetings!

Feb 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Webex Meetings is a collaboration tool used to connect with others typically through the internet. Specially this is a much more professional way to handle your business meetings online.

It can connect not only two but multiple individuals. It means it is best for group conversations. Actually it has a large group support.

You have presentation, screen sharing facilities in Webex. Screen sharing is very effective in presentations and trainings.

It has the ability to record the important sessions. So that no one would miss the meeting although they could not join.

You can schedule and share meetings.

Also it is easy to use because the UI is simple.

You can Mute the call in your side if you have something to discuss within the meeting time.

You can view the participants. So no one would miss. Also it shows which user is speaking.

Cons: It takes some time to prepare for the meeting. You should setup everything at least 5 minutes before the meeting starts.

Our end got disconnected sometimes within a presentation.

Bit expensive than the other products I guess.

Overall: I have used Cisco Webex Meetings to collaborate with our foreign clients and co- workers in my previous office. Actually I got problems only few times while using the product. Anyways I think it is the best option to handle online business meetings due to the above mentioned facts. It was very professional.

It is by far one of the best applications for video conferencing

Jan 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: * It gives the user the flexibility to use it from a smartphone a PC or a tablet

* From your home or wherever you are with a smart device and internet connection you can create your video conference or voice call through one of the most secure network platforms in the market (created by cisco networks).

* The options of sharing contents, screens, files and even applications through the cloud with any of the participants of the meeting is incredibly useful and easy to use.

* It can be prevented from accessing or giving access to specific participants.

*It has multiple forms for the use of video on the screen. Complete, average, screen, different types of pointers allows to divide the screen into video and files.

* Wbex has a large number of external applications that can be integrated depending on the version purchased if it is premium or not

Cons: is an excellent application for remote conferences with incredible utilities like file sharing and apps in the cloud, but most of these functions are only available for premium packets

Overall: Thanks to this application I have been able to maintain an efficient communication with my clients and with my work team regardless of my geographical location.

Great tool for conference calls and comes with a helpful mobile app

Jan 26, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: There are several features in this tool.

1. You can make anyone else as host

2. You can share screen and let anyone else take over etc. super easily

3. It allows you to do video/audio conference

4. It displays all attendees and who is talking

5. It shows if someone has dialed from app (phone symbol) in attendees

6. It allows individual or group chat in interface

7. Mobile app shows notification for upcoming meetings so you don't miss call if you are away from machine

8. You can set up instant meeting as well and you can have your own personal room set up

9. You can adjust screen share by zoom in or zoom out

Cons: Mobile app is great but some time it doesn't get refreshed with changes for all meetings especially the ones which are recurring or forwarded

Overall: Awesome experience overall and I would recommend this tool any day to anyone

Capterra loader

Communication made easy

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A very nice communication tool where we can converse in dm or broadcast. The interface looks quiet easy to find controls. They are always ready to help you if you are stuck somewhere. The huge fanbase of Cisco has even made finding any solution easily. The smartest thing is that anyone can be presenter during a meeting in webex. A good amalgam of video and audio makes us feel like we are really surrounded by the people. Love this web conferencinh tool.

Cons: The price is very high for 25 people license. Other than that there are minor issues only.There are some features which can be included in it like muting all audio for new user if someone joins in mute conversation, it creates excessive slow behaviour if you are taking control which can be fast and recording feature is just average.

Overall: Work team and the clients interact with WebEx and we have loved the scope of this tool. We also use it internally and have got very positive feedback from employees. Here everyone loves it's interface and likes what it can do.

For Online Virtual Meetings

Feb 14, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: has a great user interface, it is easy to use and has options for video and audio calls you can choose depending on the strength of your internet connection. The host can give control right to another user who is connected from another location and actually present as if they are the hosts. There is also an option for chatting to both everyone on the call of privately. If input is needed from other participants there is an option to annotate. you can also raise a hand if you want to talk.

Cons: It needs a good internet connection which becomes a challenge if you are trying to connect from an area which has no good internet connection

Overall: It saves organisations some money in the sense that there will be less or no travelling to meetings as they will be hosted online so transport cost in this case have been dealt with. Also no accommodation needs.

If Cisco keeps it up people will be using the term Webex as a verb

May 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Aside from having to install a plugin webex is so easy to use. I liked that it has multiple call features, so depending on my bandwidth I can call in by phone or by using my computer to call. The other two features that they do so well is the screen sharing/presenter mode and recording.

I really like how if I am in a meeting an a coworker has some input or their own data or project to use as an example I can hand the reigns over to them and they can run the shop as long as they need to.

Cons: I think one of the biggest cons for me is that I only had access to this software, because of the company I was working for. Having moved on, I don't have access to it and have had to find low/no cost alternative. The alternatives do exist, but are not as easy to use and are not as robust.

One other thing... with screen sharing... the screen is always so small. I wish there had been a feature that allowed me to use a magnifier so I could use my cursor to get a better look at different parts of their screen. This is particularly important to me because of all the spreadsheet work I did. Looking at a massive spreadsheet in a window on my already embarrassingly small laptop monitor is the worst.

Capterra loader

Best Tool For Web Conferencing and Collaboration!

May 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cisco Webex is an awesome tool that packs in so many unique features with near endless possibilities. These features include and are not limited to; High Scalability in terms of accommodating participants ( Webex allows up to 1000 participants in a conference), Provision of Reliable End-to-End communication with little (mostly negligible) or no downtime, and can be set up easily.

Cons: Overall experience has been good, however i feel that video quality can be improved upon, also updates to the mobile app needs to be released more frequently.

Overall: Cisco Webex has proved to be exceptional in almost every way possible. I must confess that i have not had any significant regrets as regards using this product. It has proved to be convenient for use, it has allowed for seamless collaboration between myself and my team members and this has improved our overall productivity.

Good Collaboration Service but on the pricier side

Jan 27, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money

Pros: Cisco WebEx is one of the popular collaboration tools which is around since long. The hosts of the meeting can record audio and on screen presentations. All participants can use the chat feature. At the time of the meeting, the host has the option to share desktop, a file or video. Virtual whiteboard feature for sketches and notes is also available. All the features can be used simultaneously with the video.

The hosts can protect the meetings with a password. When compared to other similar services video conferencing has many advanced features and seamless. Mobile apps are available for Android, iOS, Blackberry, Windows Phone, Apple watch and other android wearables. Microsoft outlook plugin is available to schedule meetings from outlook directly.

Cons: For the audio connection, one can use WebEx audio (VoIP), another teleconference service, or none. Cisco WebEx Meeting Center doesn't offer its own dial-in conferencing. If one want to use another teleconference service, one can input the dial-in number, moderator, and participant codes, and any notes one would like to include; all of these will then be displayed in the invitation.

The most reliable web conference tool

Oct 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: We have used Webex many years to communicate with clients, potential students, do online training and have online meetings. I think I can say without a doubt that is a very consistent and reliable tool and we would not change it for another one. The quality in audio and video is quite astonishing. We also use other Cisco products so this one just fits perfectly with all the other tools we work with.

Cons: Perhaps our biggest concern (as an entity rather than as an individual user) is the fact that it is not as reliable with Linux. We have used it with Mac OS and it is quite reliable there, but we have been thinking about changing some of our systems to Linux and we cannot seem to make that step because of the poor quality of service of Webex with Linux. We cannot afford to loose clients and we definitely cannot afford to not meet with our current costumers, so this is a big setback in that aspect.

Overall: Webex is an excellent service for web conferences. We use it regularly and we generally do not have complaints. Perhaps it is more focused to businesses so if you are in the online education business then it might not be the best to deal with students but definitely with other professionals accustomed to using it.

Competition is Steep

Dec 11, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: There are a multitude of meeting conference providers out there, and WebEx is definitely a brand name when it comes to offering a solution for collaboration. We used this heavily as a remote workforce and many of our clients also used it which made it easy (no software downloads required) when setting up meetings, performing screen shares of our desktop to walk through detailed environments, and recording the calls for later playback if necessary). It supported many users and came at a competitive price point.

Cons: Often times, when dialing in to a call, the prompts were frustrating and required several attempts to enter a meeting due to not recognizing the prompts entered via a dial pad. I would typically input the prompts in pretty slow, but at a steady pace, but sometimes this still caught it off guard and caused me to be late to some of the calls. On the contrary, you can always join via a link and have audio through the computer.

Best Meeting software

Mar 12, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Cisco Webex is having the most intuitive software of all those that we had to use as part of our daily interactions with clients. I had experience with a lot of screen sharing and collaboration softwares, but webex wins the game single handedly.

The mobile app is also quite intuitive to use, and setup does not require any complicated software installations.

we can just click a button and launch the application. WIth the introduction of the personal meeting rooms in the webex, the virtual office is a breeze to setup and collaborate meetings with others.

Cons: Sometimes the video controls get hidden and users find it difficult to turn off their videos.

Overall: Collaboration with multiple stakeholders with screen share, realtime whiteboards and meeting recordings have never been so easier with webex software.

Webex produces excellent training experience

Feb 05, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: In a training environment, it is very beneficial to be able to give control to an associate in another office location. The associate is able to demonstrate what they were just trained to do to ensure they have a full understanding of the process. This feature is a favorite among trainees and they are normally surprised with the ability to take over the meeting with just the "pass of the ball".

Cons: It would be helpful to be able to play sound from each persons computer. I often use WebEx to play videos/call clips for multiple associates. I have not been able to get the audio of the video to play on each person's PC. We normally have to resort to calling in and having the phone be near the original audio source for all to hear. If there is a way to do this, I have not been able to find information on it.

Overall: I train associates for my company on a regular basis. Our company is nationwide and WebEx is regularly used to assist in training and meetings. Scheduling meetings is quick and easy. WebEx takes my training to the next level with amazing features like application sharing, allowing others to control my screen from their location, and communication options such as sending a message to the whole group or just one person.

Capterra loader

It's One of the Two Best

Mar 13, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that I've never had any problems getting into a meeting with this software. Most other conferencing software like Skype or Hangouts have had issues. WebEx is one of the top two conferencing apps and has the fewest problems. I that even if I need to use the phone to connect to the conference instead of my headset mic, the software makes this easy to do by having the phone call you and all you do is press 1.

Cons: I don't like having to install the native client to use screen sharing, but I can understand how anything otherwise would be a security risk and is not the fault of Cisco but rather how browsers are designed with good reason. Outside of this minor inconvenience, I have no substantial complaints.

Overall: I've successfully joined conferences without frustration for about 9 out of 10 calls.

Capterra loader

A simple and cost effective way to conduct online meetings

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: * Inexpensive after the initial license purchase

* Meetings can be scheduled easily for large group of participants

* Screenshare, Drawing board, Camera for all participants, mute feature, ability to capture meeting attendance, call back feature, chat with everyone and private chat, etc are some of the features that make it very user friendly.

* It has cut down the travel time and cost of business personnel and provides a cost effective medium to conduct meetings and trainings

Cons: It is sometimes very slow when the application is launched.

Overall: I have been using Cisco webex meetings for close to 5 years and I have been very satisfied with the overall performance and the features it has to offer. It is a very cost effective medium to conduct meetings, discussions, trainings, etc in a geographically distributed business environment.

Reliable application for setting up online meetings

Aug 22, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I found the webex UI is good and client can directly access from browser without installing it.

Also setting up meetings is easy like client calls, conference calls and voice quality is pretty good.

During the meeting we can chat with all participants or individual as per need.

Another feature I use most during webex calls is screen sharing option for hands-on training and presentations. Also the meeting can be recorded for future references in various formats, there is even an option to pause/continue the recording which is helpful for short breaks during long meetings.

Cons: One of the few issues I run into when using WebEx on my Mac laptop is black screen appears when switching between full screen mode and normal window.

The major downside is expensive cost for purchase and renewals.

Overall: Webex is great as far as performance and platform support is concerned, supported on all major platforms either as standalone application or plugin in browsers.

A bit bulky, but gets the job done

Apr 17, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Cisco WebEx Meetings is almost a staple of any large enterprise communication plan. It comes packed with features from voice and video integration to desktop sharing to recording meetings. In modern times it has picked up on items such as quality of streaming video and audio and performance of the overall application, even adding a Chrome extension for quick use.

Cons: Despite its recent improvements, Cisco WebEx meetings is still quite bulky and slow to load compared to its competition. Recent UI changes have also made the interface marginally confusing to use.

Overall: I use Cisco WebEx Meetings to conduct team meetings almost everyday, and have found that while it is a good tool to get the job done specially when there is the requirement of screen sharing, but it is still lacking in the speed and simplicity of its competitors.