Cisco WebEx

WebEx Meeting Center

4.5 / 5 247 reviews


Average Ratings

247 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Cisco WebEx
  • www.webex.com
  • Founded 1996
  • United States

About WebEx Meeting Center

Each month 113 million professionals rely on WebEx to collaborate and to move projects forward faster. Now teams can work with anyone from a browser, a mobile device, or a video system. WebEx Meeting Center offers integrated audio, video, and content sharing. Keep conversations private with highly secure WebEx meetings from the Cisco Collaboration Cloud.


WebEx Meeting Center Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Application Sharing
  • Chat / Messaging
  • Electronic Hand Raising
  • On-Demand Webcasting
  • Presentation Streaming
  • Private Text Chat
  • Record & Playback Ability
  • Two-Way Audio & Video
  • Video Streaming
  • Whiteboard

WebEx Meeting Center Reviews Recently Reviewed!


Good way to schedule meetings

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy to schedule meetings with large groups of people with this particular tool. It was fairly straightforward.

Cons: I wish there was more functionality with the tool. It's solid, but I'd like to see some of the features of ON24 make their way into the tool.

Have attended meetings using this software

Feb 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It was easy to register and then follow the presentation. You have a choice of languages and can question the presenter during the meeting .

Overall: Great software for a meeting or presentation. The video streaming worked fine and it was a positive experience.

Best for conference meetings..

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked features like recording the entire meeting , organizer can control the audience from his end. presenting screen is very simple. also we can present only the programs which we want to. chat feature is also good in meetings, can message to group or individual in meeting.

Cons: the licence cost is little high. other than that all things are pretty up to the mark, not found any cons as such.

Online meeting

Feb 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: set up gatherings whenever is currently conceivable on account of this effective application, the usability, and the dynamism that enables you to send documents, the nature of the voice of the video calls is the thing that most got my consideration .

Cons: you need a decent connection with the system, for more noteworthy ease of voice and information parcels, the breaking point of pre-built up clients for the permit is 10 individuals for every gathering and that the licenses are somewhat costly.

Great overall, could use a few tweaks

Feb 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: WebEx is amazing and I love that we can create our own room to allow people to meet. The ability to add a meeting right from Outlook is also great.

Cons: I want to say about 1/7 meetings that I join where the meeting is not hosted by me, I experience some tech issues. It is usually in regards to sound, and I can't confirm that the issue is with WebEx as it could be an issue with the connection, but I do think that sometimes the lag between messages when using that feature is due to the software itself.

Anywhere!

Feb 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it is remote and I can call in from anywhere. I work from home and it makes my life easier not having to come in to the office.

Cons: Not ideal fro brainstorming or asking lots of questions as they cannot see each other and therefore it is harder to work together. Controlling who is speaking, interruptions and speaking over each other is a common problem with more than 2 or 3 people on a teleconference.

Overall: User friendly, easy to share computer screens with anyone and makes meetings convenient for wherever you are. Simple to video or record for later usage.

Capterra-loader

Call-in feature is a bit buggy

Feb 13, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's a nice web-based conferencing tool, and it's great especially when everyone connects via video.

Cons: Call in users' names can't be edited by a non-administrator (or possibly even by an administrator?) to display real names for the video participants. It is difficult to determine who's speaking when numerous people call in.

WebEx Worked Well for Us

Feb 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: WebEx is similar to other conferencing tools I have used. We didn't have any special requirements for our conferencing tool but WebEx met all our needs. We were able to call from anywhere, conference in multiple locations, call out who was on the call each time someone joined or left the meeting, and share screens.

Cons: I am not a part of the team who works with the Customer Service team from WebEx or the team that signed the contract and therefore knows how much it costs, but my best guess is that it is more costly than some of the other tools available. It is also a stand alone conferencing tool where Google Hangout comes with the rest of the Google Suite items.

WebEx sets the bar

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: WebEx certainly has set the bar when it comes to remote support and remote conferencing. Very seldom have we been unable to successfully connect.

Cons: On occasion audio quality is not up to par however it is hard to say definitively that it is on WebEx's end or on our own. Regrettably WebEx is cost prohibitive for many smaller companies.

Great plataform to webcasts

Feb 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love this tool for create broadcast with my clients, it's my principal tool to contact with them, it's posible integrate with my CRM to system is consulting, the CRM is odoo

Cons: I need a better sinc with my mobile devices, I wish can change in diferentes devices on the same broadcast

It is easy to use & very helpful to fulfill my needs

Feb 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I can have meetings in anytime i need with a good sound quality
Also i can use the control feature to help any one on his PC

Cons: Sometimes we could not navigate the the feature , like control sometimes we couldn't activate it while we are on the session .

Capterra-loader

WebEx is a great tool for 21st century meetings

Feb 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Significantly improves the understanding of the messages issued by other users or those involved in the business, since not only the message is read, but also the faces, body language and sense of what you want to transmit are observed. Cisco WebEx offers a significant change to communications

Cons: Not applicable for areas with deficiencies in web connectivity, requires a lot of bandwidth.
It is designed for countries with an excellent data transmission infrastructure

Overall: On one occasion, it allowed me to understand messages that were only possible to understand, observing the environment and the factions of the people who transmitted them.

Capterra-loader

Especially good at sound quality

Feb 09, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The quality of the sound is remarkable, especially in larger meetings. That's why it is the success it is. If you have problems with larger calls, I'd recommend to at least try it.

Cons: It is not very easy to use. You can get lost if you do not pay attention. I know I had my share of meetings I've left by mistake!

Overall: While WebEx is not our main calling tool, it proved to be a great tool to have in the toolbox. We use it sparingly, mostly for webinars and specifically large meetings.

Webex is a big player in the online meeting software market...for good reason

Feb 09, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: While webex is far from my favorite Cisco product, it does function well. Earlier versions of the software were unbearable to use and Cisco has made many changes that fix these issues. For small meetings with people in multiple geolocations, this product is affordable enough and easy enough to use. I've never had outage issues or quality issues with the product.

Cons: Webex, frankly, doesn't work as well at scale. With a lot of meeting members, it can be difficult to mute individuals with loud background noise (without muting everyone) and it's just...not great in that setting.

Love this software!

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Easy to use. Updates are quick and automatic if that's your preference. Easy to follow along with tutorials.

Cons: Absolutely zero complaints against WebEx. Any problem I've ever encountered, their support staff was able to assist immediately.

Over the Web Meetings!

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Support multiple platforms. Ability to let others host allows for the meeting to begin without the meeting host being there which is one problem GoToMeeting has. Also, The host can record the meeting which come in handy.

Cons: Lack in internet browsers compatibility. Also, a it doesn't allow certain file types to be shared in a meeting.

Overall: Online training sessions, Customer meetings for support purposes, Employee meetings, ect.

Capterra-loader

Conference anywhere you like with high quality and support

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: If you need constant communication with people of the company outside the office or locate anywhere in the world, this the app for you. With Meeting Center you can have a great communication, share information on the screen on your tablet or computer, you can also have phone call while you are in a conference and can add comments when you want, and so many other features the make this app the best in the market for conferences.

Great Conferencing Tool for External Meetings

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: We often have to meet with clients that are in other countries or at another location. This tool is great to screenshare with these clients. It will also record the meeting.

Cons: It doesn't force the user to associate his phone number with his web contact information if he doesn't user his computer to dial in. Sometimes it is difficult to know who's speaking if all you see is caller 1 and there are a lot of people on the conference.

One of the few meeting apps that works

Feb 07, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Webex always works and never has issues. Most other meetings software can occasionally have problems with connectability, sound quality, recording, crashing, etc. Webex is reliable, which is really the most important thing.

Cons: A few more features would be nice, though it handles all the basics and necessities perfectly, so this is a minor suggestion.

Great when need help remotely

Feb 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that you are able to have people from anywhere connect easily and seamlessly, which saves time, traveling and money.

Cons: There isn't much that I don't like, but I wish that there would be some more bells and whistles and integrate functionality from other applications.

Great tool for online collaboration

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Works cross platform. Allows ease of screen sharing and video calls in one platform. It is responsive with few delays. Allows isolation of individual application for sharing.

Cons: Integration of features (i.e. Outlook integration) is not 100% smooth across multiple platforms. Patches are not automatically applied.

Overall: I would not be able to do my job without this software. It allows me to work remotely instead of spending tens of thousands of dollars on travel costs. It is an essential part of my daily work.

Very easy to use out of the box with very little connectivity issues!

Feb 07, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: There is a very short learning curve in understanding how to use this product. It has helped facilitate countless meetings for internal parties and has also been used for external training by my training team. This is software is known by most organizations and my team has had very little issues with dropped calls or sound issues

Cons: When comparing this software to other meeting software, I think that the customer service experience can be improved. It is also quite a bit pricey compared to other software but that does come with the large amount of features and stability it offers.

Overall: The biggest benefit is the reliability of the software. Countless meetings have been set up using WebEx with very little issues. My team has also benefited from this software due to the integration with outlook creating ease of meeting setup.

Great conferencing tool

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy screen share, passing control to other participants. Easy to send a meeting with one click join the meeting option.

Cons: You have to install additional plugins for Chrome. and change your default browser to use something other that EE. It is also pricey solution.

Powerful

Feb 06, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its great for engaging everyone and ensuring that every meeting is always interactive. Its a great way to host training sessions and love the recording.

Cons: To many licensing options and the configuration process is complex at times, if you dont have a Cisco background you could end up with a solution you not happy with.

Dynamic solution for global meetings

Feb 06, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The pros of WebEx are:

1. Easy to set up calls and share dial-in links with meeting members.
2. Simple to audio and or video record meetings.
3. Globally accessible even by phone number rather than dialing in online.
4. Fast meeting set-up.
6. Video hosting of meetings including audio call storage.

Cons: The con I noticed as a minor problem for me was listening to recorded calls on my iMac. Although, they do have a player download which helped me get connected.

Overall: Simple tool to help global team members share a screen and collaborate together in real time meetings.

Solid Web Meeting Software

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Solid program. No communication or sign in issues like some of the other programs out there. Good, not great.

Cons: Issues more related to my VOIP then software issues. Sometimes there is an echo on the line, not sure again, if this is computer related or program related.

Overall: Online meetings/communication

Capterra-loader

WebEx, an excellent way to meet-in remotely.

Feb 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: WebEx is a very versatile and useful tool for work meetings, when you work on projects remotely and you need to be in contact with your colleagues this application is perfect, through your web application you can connect with your workers, make meetings, but you will ask "this I can do it with other applications ", but WebEx goes further, allowing to use presentations, to show videos, presentations and files, being very useful when you need to expose a project, besides your colleagues will be able to save the files in real time, this is really useful and its main virtue, you can also assign the post of exhibitor to another partner, doing the meeting as if it were in person.

Cons: Although it is a very complete program, it has disadvantages, the main one is the cost that can be very high, this leads you to look for less powerful options but with a more accessible cost, the transfer of files is slow regardless of your connection this is sometimes really slow, the voice service is not the best on the market, sometimes suffers from lag, for the cost this should be solved, requires a very fast internet connection, otherwise you will have problems.

Overall: It is highly beneficial if you need to make meetings with your staff daily, presenting projects where you need to make use of presentations, share files and videos, to get the maximum benefit from what you are paying.

I use WebEx to host online classes.

Feb 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Webex is very well known and most people feel comfortable using the software. I find many people who are new to online meetings have at least heard of Webex.

Cons: The cost. It is ironic that people would like free online meeting software but they are not as confident in using software that is free. Webex is worth the price just for that alone.

Good general presentation tool

Feb 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The web-only interface is great for presentations outside of an organization. Log-in is simple with no extra installation step.

Cons: It doesn't integrate as well with Microsoft products like Skype for Business. Audio quality is not quite as good as Skype.

Have used Webex for holding meetings and connecting to workstations with remote parties

Feb 01, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Simple to use interface, allows for a variety of features and functionalities helpful to both meeting organizers and attendees.

Cons: Requires users to download and install when they first launch the meeting, which for the less technical savvy attendees can lead to additional confusion.

Great tool!

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Great tool for communicating and sharing voice, video, presentations, seminars live with many participants at once

Cons: there are similar software that can do the same for similar or less price, or for free and there is not a great urgency to go for the paid version

Capterra-loader

The Best collaboration solution!!

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best Company brings the best solution to connect the people, no matter where or when.
Easy to use and great performance even with low bandwidth.

Cons: There is no much to say, but maybe the price can be a little bit lower or an option for small companies.

Overall: Allow us to keep meetings and demos with customers all over the globe. Our team communicate no matter the device or bandwidth.

Capterra-loader

WebEx is a solid remote team experience

Jan 31, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: WebEx Meeting Center allows for very active and visual meetings for teams and customers that are in separate locations. I had no problems with the functionality allowing me to screen share, show video, slides, etc.

Cons: I would like to see more features for video chat across numerous people. The closer you can get to emulating the physical presence around a table, the less travel everyone will have to do (not that face to face can be completely eliminated!)

Overall: Better integration of remote team members, and stable experience

Smooth, clean, easy to use product

Jan 31, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The best part of Meeting Center is the ease of use. The coolest feature is passing keyboard and mouse control. If you make someone presented, you can request to take control of their keyboard and mouse! Also if you are presenting, you can give others control. It works wonders for troubleshooting, training, etc... especially if you're not in IT.

Cons: Limited options in the chat tools. Only hand raise exists really. If they incorporated additional options, maybe some that you see in WebEx Training Center, it would make audience participation better

Overall: meetings with anyone

Online conferences on new developed products and remote support.

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent application to give lectures and presentations, good management when you have many people connected, you can record the entire presentation, it is fast, the connection for the attendees to the meeting is simple. When used as a remote support application, after granting permission (conrol of the session) there is no need to refresh the session and it remains until the support is closed, the entire remote support session is recorded.

Cons: Depending on the scanner and the internet speed that the client handles, it can be slow, there are old computers where the application although you manage to enter the green screen is shown and you can not take control of the equipment.

Overall: Excellent support application, allows the client to leave and observe everything that is done. At the level of application to make a conference it is excellent programming the activity and taking control of the whole presentation.

Capterra-loader

Powerful tool for web conferences

Jan 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: As a moderator, you can fully control the conference including the voice participation of the participants.

Cons: The support is very poor. It's a bit expensive. The application is quite heavy.
There are some incompatibilities with some web browsers.

It is a powerful tool for web conferences

Jan 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: 1. It has a simple user interface.
2. It has many tools to use in conferences, such as silencing participants.
3. You can record a session and keep your recordings for a while, so you can easily share a link.

Cons: 1. A little bit of pricey, but that is justified.
2. I think that the support is poor.
3. Some browsers have compatibility issues.

Capterra-loader

Webex - Audio and Video collaboration solutions

Jan 30, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The UI is very intuitive and great. It doesn't require the client to be installed on the local machine and one can access it simply from the browser. It also provides the feature to record the voice and video calls for the purpose of revisiting later or sharing with the members who could not attend the meeting. It also allows to set up different rooms for different set of audiences for a particular seminar or a conference. It also gets integrated with Outlook through a plugin which makes setting up Webex meetings as easy as setting any other meeting using Outlook.

Cons: It requires a very high bandwidth for presentations and content sharing to work effectively. This is a little weird as most of the other competitors like BlueJeans are able to provide high quality content sharing even at a lower bandwidth. I have also faced issues with a black screen appearing when someone switches to full screen mode while presenting or sharing this screen. This gets fixed once they exit full screen mode. This type of basic issues are expected to be fixed by one of the oldest players in the industry.

Good Collaboration Service but on the pricier side

Jan 27, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: Cisco WebEx is one of the popular collaboration tools which is around since long. The hosts of the meeting can record audio and on screen presentations. All participants can use the chat feature. At the time of the meeting, the host has the option to share desktop, a file or video. Virtual whiteboard feature for sketches and notes is also available. All the features can be used simultaneously with the video.
The hosts can protect the meetings with a password. When compared to other similar services video conferencing has many advanced features and seamless. Mobile apps are available for Android, iOS, Blackberry, Windows Phone, Apple watch and other android wearables. Microsoft outlook plugin is available to schedule meetings from outlook directly.

Cons: For the audio connection, one can use WebEx audio (VoIP), another teleconference service, or none. Cisco WebEx Meeting Center doesn't offer its own dial-in conferencing. If one want to use another teleconference service, one can input the dial-in number, moderator, and participant codes, and any notes one would like to include; all of these will then be displayed in the invitation.

Capterra-loader

Solid Communication Application

Jan 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of scheduling meetings and the many options you have within the application. Its great when we have to meet with offsite employees or have large company meetings that include offsite employees.

Cons: Sometimes the sound quality isn't the best and a few times we have had issues with other users trying to connect to the meeting

Overall: Its really nice to be able to speak to outside employees and candidates while seeing their face. Plus the ability to schedule large meetings with ease and little issue is great.

Excellent for conference calls around the world

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Easy to use for the most part
- Clear voice connectivity
- Screen sharing is easy and there is no lag

Cons: - Expensive
- It's a bit overwhelming when you use it the first time around but once you know the features, it's not very difficult to use.

Overall: I think WebEx was useful to me when I was traveling outside the country and could not use most con-call services. It was easy to use and the voice quality was perfect.

Efficient tool for video conferencing

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: WebEx made hosting a meeting online very easy. In no time, I was able to set up a video conference call with attendees.

The installation was easy and quick too.

Cons: The free plan didn't come with much support and the trial expired after 14 days.
The paid plans seem to be a little expensive.

WebEx for all meeting needs.

Jan 23, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Platform is universal for Windows, Mac, IOS, Android. A rich set of features that include video, virtual workspace and recording options. Quality is superior to GoToMeeting and any free version of conference software (most free will only have ability to make conference that you need to dial in, no video). The ability integrate with other Cisco products make this a must for organizations that need to rely for online collaboration. Direct competitor would be Skype for Business.

Cons: Some browsers have compatibility issues, although WebEx will try to run without install at times can give issues if you don't have administrator privileges. Pricing can be higher than GoToMeeting and about the same with Skype

Overall: Online collaboration with many tools for true meeting space. Allowing video and record options to facilitate features that are superior to competition.

WebEx was perfect for virtual mtngs

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I could quickly send out invites to email groups within outlook while populating my calender ad well. The document sharing was smooth and quick.

Capterra-loader

Easy to use and delivers what it promises

Jan 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Super solid system and interface. It has all the resources needed for a good presentation with a strong resource.

Cons: I believe that the invitation emails could have a better graphic interface, it's a very simple email that don't really "invite" people participate.

Overall: good for non presence meetings and training

Older, outdated meeting software

Jan 17, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It works and it is reliable. There are a lot of better options out there. Interface works, but could be updated. The buttons are clunky and old.

Cons: It freezes your entire computer, it causes the computer to crash. It can be a real pain, because it is such an old and clunky software.

I use WebEx frequently and I'm a fan. Easier than some of the other meeting platforms out there.

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use, easy to schedule a meeting and easy to forward to others. You don't have to type in an exorbitant amount of numbers to get into your meeting like some other sites. Easy to share your screen and easy for others to share theirs.

Overall: The initial set up took a little while, but that may have been because of constraints at my workplace.

Great for teams

Jan 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Our team really enjoy doing meetings with WebX - sharing screens is a big part of effective meetings for us and it does that seamlessly

It has become necessary in my way of contacting my clients

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: It is very easy to use and since the mobile applications for ipad and iphone exist, the interaction with my clients is phenomenal, my main use is for webinars and workshops for the use of my clientes

Cons: In the beginning it was difficult to use for some of my clients that are not computerized, but after a few brief instructions it was easier and now they are happy with this mode of communication

Good solution

Jan 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: How I can enter a few different numbers into webex and it will store them. THe call back feature lets me have webex call me in the conference room I am in and then I do not have to enter any of the codes. I like how you can record the webex for later use of sharing. Also it is easy to mute everyone on the call in case they are making background noise. You can use the whiteboard to virtually talk about ideas and throw them up on a whiteboard when you are not all physically together. Also you can send a chat to everyone or just someone specifically if you do not want to stay it to everyone aloud.

Cons: It is hard to change the leader if someone is not present. For instance, our manager went on sick leave and did not tell anyone her leader code so people joined the Webex and sat on hold for a while and then we had to start a whole different webex to be able to have our call.

Great for interactive meetings

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We use this tool and have had great success by having all team members on the same page throughout the meeting by sharing screens and audio. Integrated very well with Outlook

Cons: Not much bad to say about webx- we have found that the quality of the screen sharing is not perfect and if the print is very small it might be hard to follow

Capterra-loader

Easy Call Back Feature

Jan 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: While I primarily use the meeting center most, WebEx has good webinar and training center features as well, in facilitating an effective one:many meeting for your business.

Training Center: Great for moving a group of people along a common path, like a webinar but with more flexibility to interact on the call in conversation.

Meeting Center: Best for 1:1 but can be made to host more people as well. Good way to share resources online in an effective way.

Event Center: Can be used for webinars and events.

Cons: that every time I have to set up plugins for it to work.

it would be nice to have a permanent thing in the browser such as chrome or firefox . if there is and the company security team does not allow it, that would not be a good solution for the consumer.

somehow solve the dependencies so that it can run smoothly. At work we have to install a plug in every time I want to host or go to a meeting which sometimes becomes frustrating.

Overall: We used WebEx for online training sessions and still continue to use it in particular circumstances. I suppose that WebEx helped me get started with training remotely.

Good enough web conferencing tool

Jan 14, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Easy to shedule and start meetings, good UI, chat, screen sharing and video conferencing. So good enough for your daily needs for collaboration

Cons: Sound is not always good, also having issues with high network load in video conferencing, not critical but frustrating sometimes

Great software for Web Conferencing

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like being able to schedule meetings at will and allow for connectivity and ease of use with clients. It also allows to share screen and give access to others to control a presentation

Cons: I wish it was integrated with other software a little more seamlessly. It can sometimes be hard to book a meeting.

Excellent online conferencing tool

Jan 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: It is super easy to use and set up. The quality of the connection is always good and stable, even the screen sharing works well.

Easy to use, many functions to record, share as presenter etc

Jan 11, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: I enjoy how user friendly it is to log in, to figure out how to transfer screen. Audio controls on recording your session to use later.

Overall: I do recommend having people who have not used WebEx test logging in prior to the meeting just to make sure if there are any add ons etc needed, but after the first time it is very quick and easy to use.

It is by far one of the best applications for video conferencing

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: * It gives the user the flexibility to use it from a smartphone a PC or a tablet
* From your home or wherever you are with a smart device and internet connection you can create your video conference or voice call through one of the most secure network platforms in the market (created by cisco networks).
* The options of sharing contents, screens, files and even applications through the cloud with any of the participants of the meeting is incredibly useful and easy to use.
* It can be prevented from accessing or giving access to specific participants.
*It has multiple forms for the use of video on the screen. Complete, average, screen, different types of pointers allows to divide the screen into video and files.
* Wbex has a large number of external applications that can be integrated depending on the version purchased if it is premium or not

Cons: is an excellent application for remote conferences with incredible utilities like file sharing and apps in the cloud, but most of these functions are only available for premium packets

Overall: Thanks to this application I have been able to maintain an efficient communication with my clients and with my work team regardless of my geographical location.

Just Great

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything you need to have online meetings within the company or with your customers. Very fast and you can save the sessions very easy for sharing it later.

Cons: The cellphone app is very slow, I prefer using my PC for the meetings. App needs a bit of work, other than that is perfect.

Makes online meetings a breeze!

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the ability to invite to a future even or start meeting now. I also like the ability to choose audio and attach files.

Cons: For my purposes, Webex works perfectly. If I had to choose a con, I'd say the price as you add more people per meeting. I'd love to do a large call but for the frequency, I couldn't justify the spend.

WebEx is a great centralized platform for group meetings

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The ability to send meeting requests and have them schedule in Outlook is terrific. The ability to connect via phone or computer is very important for some of my meetings.

Cons: The VOIP of the computer connection is a little rough. I prefer to dial in for the audio portion of the meeting.

Overall: Provides a great way to connect multiple people in different locations together to work on a project.

Good to use something many other use

Jan 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I love the feature set in this software solution. I also like that it is very easy for someone to join a WebX, even when they are not the host. They built it very well to get first time users into to a meeting without having to overly troubleshoot something.

Cons: The software has a lot of features but when you are in a meeting it can be difficult to find and execute on some of those features. Do I go to the toolbar menu on my desktop or is it in the app sidebar? It stumps some users.

Good conferencing software with some things missing

Jan 05, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: App works well for joining meetings seamlessly. Not inundated by ads to download the app after you have already installed it, as GTM does quite frequently.

Cons: The ease of creating a meeting is somewhat lacking. Sometimes the video AUTOMATICALLY turns on when I join a meeting even though I always have it set to be off.

Very well done meeting

Jan 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I liked that it was a great place to learn from my company. I've attended quite a few meetings, where I was able to receive up-to-date training from industry leaders. Those listening could participate in polls, multiple choice questions, and free response. There is a window to ask questions of the presenter in private and also another window to ask questions or make a statement to the whole group. There are also pen/highlighter/pencil tools to be able to write on the presentation.

Cons: Sometimes the question box gets a little ignored during the process, but otherwise it worked out for all present.

Overall: I was able to attend a training that was interesting and engaging.

Capterra-loader

Recommend tool for keep your team communicated

Jan 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: You can use the webcam to make the meeting more personal.
Any type of software can be presented or shared.
It can remove or block access to unwanted users.
Corrections can be made in documents and presentations within the meeting.

Cons: File transfer is slow.
The voice service sometimes have some lags and conference need to be restarted

Reliable enterprise collaboration software

Jan 02, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money

Pros: It is reliable, trusted and lots of companies use it and allow it to be used which helps us. We moved from a smaller company which had problems.

Cons: There are some UI issues and the support we received was absolutely terrible, taking several months to sort out an incorrect invoice.

Easy way to have meetings

Dec 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very effective way to have meetings remotely, while being able to view all information from both sides of the meeting.

Cons: I haven't come into any problems with this software as of yet. Not sure if this is already a feature, but it would be great if you could share 2 screens at the same time on the same monitor!

Capterra-loader

WebEx is a great way to setup and run meetings

Dec 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The screensharing function is almost second to none, it's easy to pass the screen and for me at least there's little lag time. The meetings are easy to setup via email and joining them has clear options on how you want to connect. I don't have to hunt for the "call in using computer" option, it's right there.

Cons: I wish more than just the person who organized the meeting could choose to record it. If that option is there for people attending the meeting it needs to be called out clearer. There have been a few meetings I would have liked to have recorded. Or at least an option to have a recording of the meeting sent to me.

Overall: We got ease of use, little to no issues when setting up meetings and passing the screen around made meetings run so smoothly.

Awful voice quality for conferences, not useful format for conference recordings

Dec 25, 2017
2/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Extremely
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Pros: You can record the meetings and watch them in more convenient time. You can do screen sharing, audio/video, IMs during the conference, which is basically all you need for alike apps. Also - the calendar meeting organization is a nice feature, too.

Cons: The recordings need to be watched with a special WebEx player, which is not an ideal solution. And also - we always had a problem to hear each other well in big conferences.

Overall: It was a nice tool to be used for small conference meetings. But it was always annoying to do the first time plugin installations.

Industry standard for big corporates, recently challenged by better offerings (at last)

Dec 22, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Familiarity is about the only accolade I can give Webex.

I suppose it was also an early market leader when there was little else, but those days are thankfully over.

Cons: Clunky browser plugins and software to download. Corporate feeling and lacking on integration features. The whole thing just feels corporate and uninspired with rivals such as Google Hangouts and recently the wonderful Zoom on the block.

Overall: Ability to teleconference from mobile devices before other platforms offered it.

It is gold standard in conference softwares

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Reliable software. Never once I faced a downtime or error during meeting
Works smoothly during slow internet connections as well. Once carried out meeting with screenshare for 3 hrs using Mobile hotspot.
Ease of use in functionalities such as Share appplication functionality and calling using computer.
Option to login using mobile app

Cons: Confusing and irritating first screen after login. The background (photo of some beach) of that first screen is quite annoying

We use WebEx for client meeting or in house remote team meetings

Dec 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: WebEx has a simple user interface, although it's slightly less intuitive than GoToMeeting's. Users can easily share their desktops, as well as documents or any application on their computer. It is quick and easy to change presenters, create whiteboards and pass keyboard and mouse control, making for a seamless meeting experience.

Cons: Phone support not available with free plan. Free trial is only 14 days long. Desktop app displays very small text on higher-res screens.

Webex has never given my any problems whatsoever and I am extremely thankful.

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: It is so easy to use, with step by step instructions. I have really enjoyed my webex meetings so far and hope to continue to make use of this program in the future.

Cons: I wish that an audience could chat with each other uninhibitedly. That's all I can really think of.

Capterra-loader

My overall experience has been excellent.

Dec 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support

Pros: The ability to communicate with different team members across the company. I am able to review issues impacting my processes with team members in different departments without physically being in their presence.

Cons: There can be technical issues encountered by which you can't login or can't view users screen. There is poor customer service as well.

Does everything I expected it to do without any issues

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Very easy to download, install, and use. My company doesn't use it, but I end up having to use it for meetings with other companies we work with. I've never had any issues when using it as such.

Depends on the Organization

Dec 15, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support

Pros: There are a lot of features that can be utilized with WebEx. There is functionality to plan conference calls, webinars and tape for others to see at future/times and dates. There are chatting features, as well.

Cons: But, depending on your instance it may be difficult to setup these features. In addition, it is not easy to report out on who was actually present for webinars/calls.

Good experience so far, pretty easy to join in on meetings.

Dec 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like best about this software is the visual display when joining a meeting, not too busy, pretty easy to use and find what you are looking for.

Cons: Wish there was a step by step guide when you are the host of a meeting. Even though I tested out the software successfully, still had to call for help with my own IT team the day of the meeting to help with sound. Wish there was a checklist in place to guide you through the buttons to click to successfully host a meeting.

Overall: Benefits include being able to bring local organizations together virtually to discuss best practices, continuing education, and teaching of students.

Love this product

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love this product to use for my conference meeting. it has really easy function to set up meeting.

Cons: Have no comment

It can be complicated, but for simple use - it's great.

Dec 12, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's an effective service that can connect basically any platform to a service call or demonstration meeting. No significant lag issues noticed with the streaming. Recording and mass meeting capabilities are included. The subscription prices for WebEx is also extremely competitive.

Cons: I've had a few meetings with WebEx where either the presenter or audience couldn't figure out the user interface. For example, switching presenters is the only way to share a screen and the buttons are merely grayed out if you aren't the presenter. Thus some people think if they click once their screen is shared during meetings.

Meetings made as they must be

Dec 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Simple configuration and it allows you to create a conference number that can be shared with your employees.

Cons: Sofware gets a bit of time when using for the first time. If you want to run it n a computer that does not have the software installed it must be downloaded and takes a while to download and start it.

Capterra-loader

I'm a newbie with this one, but has been helpful to have call in meetings with people all over

Dec 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I do consults with people from all over the world, and this has been helpful having virtual meeitngs, and the ability to share screens-- it saves on travel time and expenses, and a nice way to connect with multiple colleagues at once

Cons: I'm not sure about cost, as I've only used a free trial, so that would be my only concern for people who do not use it frequently

WebEx is good because it is well-recognized and fairly robust.

Dec 07, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Prevalence in the workplace. It does a decent job of bridging the audio and presentation parts of a meeting.

Cons: Support! The backend (admin) side of this product is amateurish. Layer on top of that, poor documentation and clueless, hard to reach, support and it is a disaster waiting to happen. International audio is spotty, too.

Daily use of WebEx with our customers.

Dec 06, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The meeting center is very user friendly, easy to start a meeting on the fly, manage my scheduled meetings, and review recorded meetings.

Overall Good Experience with WebEx. Definitely recemmondable product.

Dec 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The WebEx software is:
1. Easy to use
2. The browser extension is very small and gets isntalled easily.
3. The software is very reliable. If the browser extension fails for some reason the workaround solution is easy to implement and is reliable.
4. The Android and IOS applications are handy. The only downside is if you are the modarator then you can not schedule the meeting using the Android App.

Cons: The only downside is if you are the modarator then you can not schedule the meeting using the Android App. The Android application could have been developed in a way that it should allow the moderator to initiate the conference.

Overall: Very Likely. This is a very good product.

Great for Meetings!!

Dec 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: We have this for our company and its used almost everyday on trainings, conferences or explaining new projects. Really easy to use and people can join via phone or PC audio to the conversations.

Main stream conferencing solution

Nov 30, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I used it on several occasions. From the host's perspective it's easy to mange attendees, share multiple screens, share documents and overall control the entire conf call/meeting. WebEx Meeting Center is supported across all major platforms (Win, Mac OX, iOS and Android) which makes it easy for all kinds of participants to join meetings.

Cons: The main disadvantage in my case would be intermittent issues with lunching WebEx client. Some attendees reported that application would not run. They had to switch to a different browser in order to join the meeting.

Overall: Flexibility of the product allows me to reach all types of clients no matter of device they are using.

Currently use WebEx for Fannie Mae.I love being able to see the training material during the session

Nov 28, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love being able to not only listen to the training over the phone but able to follow the training on-line. While in the training your able to send questions and see other individuals question you may not have thought of during the training. Everyone gets the response from the trainer, after the session. It's interactive.

Overall: It is always a good to see your training module while on the phone.

Disappointed

Nov 27, 2017
2/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Nothing stands out. It performs some of its functions adequately and some quite poorly. Some annoying issues remain unfixed after several month.

Cons: User interface is unintuitive. Reliability is spotty. Unlike Skype for Business, it does a poor job of equalizing volumes.

Great to make conferences and share your screen when needed

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It comes great when you need to do a conference with your team, anyone can login via PC or calling your conference number. My boss has the main license and we all use it when we need to do the conferences.

Cons: Some times the connection breaks. Other than that, the software does what needs to be done, and very well.

i found Cisco webex meeting centre a wonderful tool, it is very easy to schedule meetings.

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: it is awesome tool. it is very easy to schedules meeting with this . we can integrate its plugin with out outlook and can schedule meeting in one click.
we can.we can record the current meeting going on which is very good option. it provide screen sharing option on single or extended desktops as well. Voice quality is good as it consume very less bandwidth. We can chat with the meeting participants to everyone and individual as well.lightweight software.integrated audio, video and content sharing is awesome. it can be installed on multiple platforms i.e. mobile, pc tablet, mac etc.

Cons: there is limitation like if we have large number of user wanted to join the webex meeting room then it will restrict us and also when we have a big team and persons start joing the meeting then initially we get disturbances from software and face difficulties in hearing them clearly but yes after some time it will became smooth.. Lack of emoticons and smileys. it is little more pricey as compared to others like slack or zoom. and license renewal as is costlier.

Overall: i can schedule my meeting in One click using this. We use WebEx daily for meetings with potential customers, vendors, and for support.

I use WebEx to join business meetings remotely.

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The way the conference dial-ins are structured make this conference line easier to use than any others I've had experience using. The conference service gives you a specific unique participant dial code and a leader code. It makes it so easy to set up and launch conferences. Other services switch up the #s every single time so you lose consistency and can only have one meeting live at a time. It makes it tricky when meetings bleed over and people are still chatting but you need to launch your next meeting.

Overall: The ability to dial-in to any conference and lead virtual meetings easily - even for those on the road!
The assigned dial in codes make it easy to put the codes in meeting invites with the number format as such: xxx-xxx-xxx,,xxxx#. This is a trick for those using the conferencing service internally and dialing in from a smart technology such as a phone where the dial in can be used as one link and the phone automatically follows the prompt. Easy driving and dialing with just the push of ONE link. It's amazing!!!

Used webEx for daily conference calls

Nov 15, 2017
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: While I used WebEx, its convenience and ability to incorporate all the team members on the call was very helpful for our daily meetings.

Cons: I had a slightly difficult time getting everyone in the call together and ensuring everyone could hear each other as soon as the meeting started.

Overall: It was helpful after we could all get in the call together.

I use for online meetings

Nov 15, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: I like that I can get several staff in different locations at a meeting. It is easy to use and dissemenate inforamtion.

Cons: At time the functionality can vary with no confirmed way to analyze why. I dont like that when I am sharing a document in a meeting, you can no longer see it on the screen.

Capterra-loader

We use WebEx daily for meetings with potential customers, vendors, and for support.

Nov 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use. There is usually a link embedded in the emails directing our audience straight into our meetings.

We also like that there's a button once inside the meeting to have the system call you for the audio portion of the meeting.

The response time is usually very crisp and works very well.

Cons: The only negative is when a computer joins WebEx for the first time, it has to download the plug in for the browser. Sometimes this takes a few minutes and the participant ends up being a little late to the meeting. It's not really the fault of WebEx but just something to be mindful of.

Overall: We save money and time by not having to travel and meet face to face.

WebEx also allows us to meet frequently so our entire team is always on the same page.

Capterra-loader

Good communicator

Nov 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. Screen control feature is impressive
2. User friendly interface and works very well on the cellphone

Cons: 1. Configuring it in outlook took lot of time.
2. You can run into bandwidth issue very frequently.

Capterra-loader

Best for virtual meeting with colleagues and customers. All you need for discussing and sharing.

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can connect using phone or PC, everywhere you are. Good to share desktop and also give control of you desktop to other users (for example in case of support od customers demo). Non limits in partecipants. Good quality in video and voice also with low bandwidht. A lot of good features more, a professional tools.

Cons: You have to install a plugin, for exaple for Chrome web browser. Recently they announced a version who work into the browser without plugin.

Capterra-loader

The standard for meeting remotely

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Everyone uses WebEx. It is really easy to use and feature rich. Any meeting type that you are looking to conduct, WebEx can support it. You can do polls and questions to engage your audience. You can track attendance and see how responsive people are to make sure people are paying attention. Video and audio quality are the best that you can get.

Cons: I am not a big fan of the price at the enterprise level. I also do not like having to download ActiveX controls or other items just to run the software, as this is a security issue. No non-profit discount available.

Best online meeting software

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: WebEx has been the most universal online meeting software for a reason. It just works. In 99% of all of my instances of using the meeting software, everything has gone smoothly

Cons: In the 1% of the time, the issues are very mundane such as requiring someone to try and re-join or re-start the session

WebEx allows me to be everywhere at once

Nov 08, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I can conduct a meeting with many people in many different locations and time zones in a real time setting that allows everyone to see/hear the same information. I am able to meet with all of my direct reports from around the USA at once and have group think sessions because of WebEx.

Cons: Finding the correct meeting is some times difficult. Also, when I try to schedule a reoccurring meeting the link on my calendar often is incorrect. The user experience when trying to log on from the WebEx app on my phone is very difficult as well.

Overall: The ability to meet with people all over the country in one "location" that works for all parties is great. Also, the ability for multiple users to be able to share their screens during the meeting is a wonderful element of the program.

WebEx is great!

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like having webinars through t his system. Its easy to use and follow. I would recommend this to anyone.

Overall: Its very easy to use and I would recommend to anyone who was needing this type of service.

I use WebEx quite frequently and it is a great asset to have at any place of business!

Nov 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like most that I am able to connect with people that are not near me. The most valuable part of this software is being able to share my desktop screen with another person (or persons) and speak with them at the same time to explain what I'm sharing with them!

Cons: I do not have much to say about this software that is negative. There are times using it when I have difficulties figuring out where to go to connect, but I use my phone to call in and that makes it so easy!

Overall: Sharing my screen and being able to speak with who is not around me.