Panviva

SupportPoint

5 / 5 1 review

Who Uses This Software?

Highly regulatory industries such as Finance, Utilities, Banking, Health Plans and Health Systems rely on Panviva to provide their employees with the right information at their moment of need.


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Panviva
  • www.panviva.com/
  • Founded 1998
  • United States

About SupportPoint

Panviva is a cloud knowledge management system that empowers your employees to provide top quality customer service. Panviva captures information from wherever it is stored in your organization, optimizes it for better understanding and delivers it to any employee, anywhere. It eliminates the need to search endlessly for critical process information. Panviva delivers it right to your employees at the moment-of-need!


SupportPoint Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

SupportPoint Reviews Recently Reviewed!

Great process management tool, easy to use

Dec 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy enough that any employee can figure it out, regardless of skill or aptitude.

Cons: Takes a very long time to setup. Not so much a fault of the software, just the nature of the service--we have to write all the process guides and put them into the system.

Overall: We just recently brought on this product for our call center and support staff. It's a simple to use step-by-step process guide -- letting our staff quickly learn how to do complex and not-too-often tasks without having to read through a huge manual. Having everything in one database, instead of multiple word docs/pdfs, saves time and frustrations.

Recommendations to other buyers: The guides they provide on writing the processes is great. Make sure you follow it as it ensures staff can quickly follow steps.