5 / 5
1 review

Who Uses This Software?

Highly regulatory industries such as Finance, Utilities, Banking, Health Plans and Health Systems rely on Panviva to provide their employees with the right information at their moment of need.

Average Ratings

1 Review

  • 5 / 5

  • 5 / 5
    Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Live Online
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Panviva
  • Founded 1998
  • United States

About SupportPoint

Panviva is a cloud knowledge management system that empowers your employees to provide top quality customer service. Panviva captures information from wherever it is stored in your organization, optimizes it for better understanding and delivers it to any employee, anywhere. It eliminates the need to search endlessly for critical process information. Panviva delivers it right to your employees at the moment-of-need!

SupportPoint Features

  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal

SupportPoint Reviews

Great process management tool, easy to use

Dec 01, 2016

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not

Pros: Easy enough that any employee can figure it out, regardless of skill or aptitude.

Cons: Takes a very long time to setup. Not so much a fault of the software, just the nature of the service--we have to write all the process guides and put them into the system.

Overall: We just recently brought on this product for our call center and support staff. It's a simple to use step-by-step process guide -- letting our staff quickly learn how to do complex and not-too-often tasks without having to read through a huge manual. Having everything in one database, instead of multiple word docs/pdfs, saves time and frustrations.

Recommendations to other buyers: The guides they provide on writing the processes is great. Make sure you follow it as it ensures staff can quickly follow steps.