PointClickCare

PointClickCare

4.5 / 5 9 reviews

Who Uses This Software?

Over 10,000 senior care facilities use PointClickCare today, making it the North American healthcare IT market leader for the senior care industry.


Average Ratings

9 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • PointClickCare
  • www.pointclickcare.com
  • Founded 1995
  • Canada

About PointClickCare

Software for Long Term Care providers of all sizes from independent skilled nursing facilities to large corporate chains and CCRC's.


PointClickCare Features

  • Admissions Management
  • Billing & Invoicing
  • Building Maintenance
  • Care Planning
  • Incident Management
  • Medical Records
  • Medication Tracking
  • New Resident Assessment
  • Resident Info Management
  • Scheduling
  • Staff Management
  • Work Order Management
  • Claims Management
  • Clinical Care
  • EHR
  • Electronic Health Record
  • For Home Care Providers
  • For Nursing Homes
  • Geriatric Care
  • MDS Review
  • Patient Records
  • Staff Scheduling

PointClickCare Reviews Recently Reviewed!

Use for management of resident charts and billing

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Organizes information in a format that is able to be pulled for reports. built in reminders assist with census entries

Cons: Not all reports are available to be exported to Excel-it would make it easier to manipulate information or edit information if it was excel exportable

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Easy to use and self explanatory.

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is very user friendly and the user can figure out how to use the software without much training.

Cons: Certain features of documentation could be more streamlined so that when using an assessment that prepoulates a nurses more, the nurses note looks more like a note and less fragmented.

Overall: I am able to use the software while teaching my students in the clinical setting.

Easy to use

Jul 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The lay out and design of this software was easy to use and I found it easy to navigate. As a nurse it was easy to complete my charting for all of my patients in a fast and specific way.

Cons: I did not like that my diagnostic tests were not Interoperability with PCC. The specific charting was occasionally limiting

I use the financial aspect of this software; the GL/AP module

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: PCC is very user friendly. We were able to implement and use it with very little training.

I've used other software and had issues with journal entries not posting to the GL, or invoices not posting to the GL, but with PCC, all the modules communicate as they should.

The reports that run through PCC are clear and easy to read unlike our previous software.

I make bi-weekly payroll entries, using multiple GL accounts, and with PCC we can set up a recurring entry, only having to change the dollar amounts with each payroll. This saves a lot of time and work.

Reports are searchable. When I'm entering an invoice, I can put notes in the memo, then If I'm looking for a specific memo for a vendor, I can pull a vendor transaction report, hit CTRL + F, and search the report for the invoice. This has come in handy quite often when we are trying to figure out when the last time we ordered something was, or how much we paid for it.

Cons: I would like to be able to change invoices while the period is open. Once they are entered, they must be voided to make any changes.

Overall: This software is so easy to use compared to others, in my experience.

Great product and great features for the clinical side; Back office stinks and is stuck in the 80s

May 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: great clinical package; works great for EMR and patient billling; easy setup; great support from implementation team

Cons: AP/GL is archaic; everything is batch; not real time; no drill down from reporting that is anything but a batch number

Overall: Clinical

Fantastic product at a good price point!

Apr 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Once proper training was provided by my employer, the product was not difficult to use.

Pros: All departments could work in the same system.

Cons: None

User friendly, quick learning period

May 06, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros - quick and easy documenting which allows more time with patients.
Cons - order looks great on computer but when the actual order prints, it cuts off some information resulting in some confusion. For example, when creating a dietary order for mechanical soft texture and regular liquids it prints "mechanical soft texture, regular consistency" which is contradictory if you are unaware "consistency" refers to the liquid viscosity. It would eliminate confusion if the word "liquid" would be on the printed version. Our dietary staff was giving my swallow-impaired patients regular textured meals. Also, it would be nice if the patient name was more prominent on printed version.
These are minor cons to an otherwise well developed and easy to use program.

Like this software because it is user friendly

Aug 23, 2015
5/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The vender is professional and willing to assist to get you where you need to be. They are always on call and they talk in terms you can understand. Point Click Care is user friendly and that makes all the difference in the world! I do have to say I would like the navigation tree back. Otherwise this is an awesome product and is worth it!!!

Cons: I wish the navigation tree was back. My coworker's and I miss that. Now we have to go all the way back out and then back in. Wastes our time where with e tree it would flow much better.

Recommendations to other buyers: I would say to listen closely and take notes but if you miss something, there are always "helps" to get you through or you can call them and if they aren't able to get back to you right away they will return your call. That means a lot!

Good product

Mar 24, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy shift from Admin to Clinical information
Dashboard gives quick look at care plans due, room changes, admissions, discharges
User defined reports very helpful
ICD-9 library built in, populates face sheet
Social Service and Nutrition assessments auto populate the MDS

Cons: Drug allergies needs more prominent place on face sheet.

Overall: Good product. Tech support is quick and reliable. If there's a slow down, they let you know they're working on it. Have never seen the system down.