PointClickCare

PointClickCare


4.5 / 5
31 reviews

Who Uses This Software?

Over 10,000 senior care facilities use PointClickCare today, making it the North American healthcare IT market leader for the senior care industry.


Average Ratings

31 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • PointClickCare
  • www.pointclickcare.com
  • Founded 1995
  • Canada

About PointClickCare

Software for Long Term Care providers of all sizes from independent skilled nursing facilities to large corporate chains and CCRC's.


PointClickCare Features

  • Admissions Management
  • Billing & Invoicing
  • Care Planning
  • Event / Activities Planning
  • Incident Management
  • Marketing / Lead Management
  • Meal / Nutrition Management
  • Medication Tracking
  • Staff Management
  • Work Order Management
  • Claims Management
  • Clinical Care
  • Electronic Health Record
  • For Home Care Providers
  • For Nursing Homes
  • Geriatric Care
  • MDS Review
  • Patient Records
  • Staff Scheduling
  • Billing & Invoicing
  • Charting
  • Electronic Signature
  • Incident Management
  • Meal / Nutrition Management
  • Medication Tracking
  • Patient Intake
  • Referral Management
  • Scheduling

PointClickCare Reviews Recently Reviewed!


I use the financial aspect of this software; the GL/AP module

Jun 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: PCC is very user friendly. We were able to implement and use it with very little training.

I've used other software and had issues with journal entries not posting to the GL, or invoices not posting to the GL, but with PCC, all the modules communicate as they should.

The reports that run through PCC are clear and easy to read unlike our previous software.

I make bi-weekly payroll entries, using multiple GL accounts, and with PCC we can set up a recurring entry, only having to change the dollar amounts with each payroll. This saves a lot of time and work.

Reports are searchable. When I'm entering an invoice, I can put notes in the memo, then If I'm looking for a specific memo for a vendor, I can pull a vendor transaction report, hit CTRL + F, and search the report for the invoice. This has come in handy quite often when we are trying to figure out when the last time we ordered something was, or how much we paid for it.

Cons: I would like to be able to change invoices while the period is open. Once they are entered, they must be voided to make any changes.

Overall: This software is so easy to use compared to others, in my experience.

Point Click Care is a multi-faceted software with many great features. The number of different things it can do is amazing.

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ease of finding information. Many of the reports are very helpful - you can just adjust to your specifications and run. I have hardly ever seen trouble with the system going down or not working properly - very reliable.

Cons: I use the clinical tab more, but am in an administrative position within our LTC facility so reports are very helpful. I wish that there were a way to make the reports more customized - maybe a whole report writing feature where you could get the specific data that you are looking for, in the way that you want it to export. We also have trouble with the whole outpatient therapy set up. It seems confusing as to where to find the resident's information or where to upload documents when a resident is a outpatient SNF for therapy but is living in our assisted living or memory care unit. PCC won't recognize the resident as a new admit to SNF when they move into SNF if they are already an outpatient for therapy. Maybe we just need to know how to use it properly, but it seems rather convoluted and unclear.

EMR for Skilled Nursing Facilities and Assisted Living Facilities

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -Can assist in helping track referrals.

-Can assist in tracking rehospitalziation and length of stay

-Assists in tracking data and the QAPI process.

-It has a robust tool and assessment base for care management

-It has other tools related to business analysis and financial management

A big plus is the customer support for Point Click Care is available and eager to address any concerns.

Cons: - Cloud based Electronic Health Record. This means if your internet goes down, you're not going to have access to your data and patient records. A reliable internet connection is a must.

Overall: The overall experience with Point Click Care has been positive. PCC is constantly updating and changing the way they offer training within PCC. They have recently added videos and streamlined help desk within the program. I would recommended PCC for SNF and senior living needs at any facility.

My experiences with PCC

Jan 26, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I enjoy the ease of using this product. It makes medication and treeatment passes easy. It provided quick look-up for patient profiles, personal contact information, and over-all general information on a patient.

Cons: Attempting to re-order medications can be a hassle. Since the update, one must re-order meds via the eMAR. This can be an issue due to time restraints of medication pass. Since the last two updates, manuevering the system has actually gotten more difficult, not easier. Attempting ot print out complete reports on medication and treament order history is not nearly as easy and simple stepped, as previously prior to the latest updates.

Overall: Overall, I have approx 4 years of experience with this program, and like it the best, out of the other programs I've also used.

Excellent EMAR/ETAR system

Mar 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Learning this program is super fast and easy. All patient info is in their clinical chart, Going in to EMAR, the ETAR is just another click away. Making passing meds and doing treatments easy to follow. Meds can be grouped together to the time frame your passing them , or click on all meds due that shift. Times are color coded to assist with whats due now, whats late and what needs to be given.

Cons: D/Cd meds i think should be in med list, just marked as D/C, rather than an separate section of just D/Cd medications

Long Term Care Software is Awesome

Dec 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy PointClickCare (PCC) software is to use! You can navigate through fairly effortlessly!

Cons: We haven't quite managed to get our company on line with pharmacy integration yet. It would be nice if there more configuration options to allow for that.

Overall: I have used PointClickCare for 6 1/2 years now. The changes and updates that have been made over the years have been phenomenal! We just started working with the financial modules recently and they have been a huge asset to the company!

Use for both management of resident chart and financial profile

Dec 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are able to use to manage resident care and financial charts in on the system. It's very versatile and customizable- a lot of reports can be pulled for specific data

Cons: A lot of the reports can not be be manipulated in excel. I would prefer to have capability to sort etc but many reports are set up as PDF only

Like this software because it is user friendly

Aug 23, 2015
5/5
Overall

3.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The vender is professional and willing to assist to get you where you need to be. They are always on call and they talk in terms you can understand. Point Click Care is user friendly and that makes all the difference in the world! I do have to say I would like the navigation tree back. Otherwise this is an awesome product and is worth it!!!

Cons: I wish the navigation tree was back. My coworker's and I miss that. Now we have to go all the way back out and then back in. Wastes our time where with e tree it would flow much better.

Recommendations to other buyers: I would say to listen closely and take notes but if you miss something, there are always "helps" to get you through or you can call them and if they aren't able to get back to you right away they will return your call. That means a lot!

Super easy to navigate your patient's online chart

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Super easy navigation, easy to enter orders and care plans, easy to scan in documents if you can't enter them direct, it can sync with Rehab Optima if you have that feature

Cons: Nothing really, it's very easy to use and easy to navigate. Only con is that it doesn't sync with Casamba.

Point Click a good program

Oct 27, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Point Click is easy to use. Each task has it's own separate tab with the ability to open the tab to view any details that you may need to know.

Cons: The time is sometimes takes to save but that may be too to our internet service rather than the software itself . It also has a "set" time when the system "saves" and during that time, charting is very slow.

Overall: I enjoy using point click. I can also go there for information that I need quickly.

New User Friendly

Dec 26, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software was very user-friendly. Locating information was easy and only displayed the information that was needed or relevant.

Cons: The document upload feature was very slow to complete. Once it was completed, opening a document took a decent amount of time and the software would occasionally crash during this process.

Overall: PointClickCare was simple to use and easy to navigate for new team members compared to other EHR software.

Pointclickcare

Sep 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It was easy to use. Gave lots of different features that helped a ton.

Cons: Sometimes had a slow startup when first logging on to software.

Overall: Solved the charting issues. Everyone had their information in one place and could see it. Easier to check for updates and changes.

Great product and great features for the clinical side; Back office stinks and is stuck in the 80s

May 24, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: great clinical package; works great for EMR and patient billling; easy setup; great support from implementation team

Cons: AP/GL is archaic; everything is batch; not real time; no drill down from reporting that is anything but a batch number

Overall: Clinical

PCC Review

Aug 07, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: PointClickCare has a great reporting feature. It also helps with centralizing information on residents and makes transferring between facilities almost painless.

Cons: Billing for respite stays became an issue if the respite happened between two months. The statement will show a pre bill for the whole month rather than just the days that resident has already paid for.

Best for nursing/communication

Jan 09, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I love the feature of posting news for all the staff to see when you first sign in. Being able to see all the latest notes entered in order is also very helpful.

Cons: As a therapist I'd like to see a feature where all the therapy goals were recurring in the time to do the notes.

Overall: Easy to use but missing some features to favilitate SOAP writing for therapy notes.

Simple billing solution

May 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The financial billing system is simple to use. The help button provides step by step guidelines on how to use the system. It has several modules (Clinical, Admin, GL etc) so it is pretty much an "all in one" package for long term care homes.

Cons: Not the best accounting software. It doesn't have the proper accounting controls that a good accounting software would normally have.

THE BEST SOFTWARE FOR CLINICAL AND BILLING

Feb 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is all managed in one software package. The two speak to each other and billing and census management is a breeze.

Cons: It could be a little easier for the line staff to learn the systems because of the multiple steps it takes to save data.

Overall: I have used many software products and this by far is the easiest to use. I was able to ensure my billing and census tied together. It helped my AR and collections strategy.

Capterra loader

Easy to use and self explanatory.

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is very user friendly and the user can figure out how to use the software without much training.

Cons: Certain features of documentation could be more streamlined so that when using an assessment that prepoulates a nurses more, the nurses note looks more like a note and less fragmented.

Overall: I am able to use the software while teaching my students in the clinical setting.

Great overall product for Skilled Nursing

Apr 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Web and Cloud based with good performance unlike most other cloud based software. Good support. Able to customize settings to fit your needs.

Cons: Sometimes will have outages that will affect ability for the facility to run. Emergency backs only contain Emar and DMar. Cannot run at all if internet goes down.

ECS is way better

Nov 14, 2018
2/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: Order Entry is great. Can quickly enter orders that have multiple administration times. For example, BID and BID PRN.

Cons: This program is built for billing not nursing. For example, I got told that the O2 flow could not be put in with their O2 sats as it was "not a vital"; however you are forced to put in what position of the BP cuff when you do blood pressure (sitting, left arm). Guess what? position of the arm is "not a vital". Scheduling appointments? Get a separate program. Putting in their diet? you can only put one. You can't choose, no added salt AND low fat AND Diabetic. You have to choose one and ONLY one. So pick your poison. You can't just look at certain charting. In ECS I could just look at Cardiovascular and see the trend in Edema. PCC? Can only run a report that shows all the charting. And I have to hunt and peck for any edema charting. Even my most competent/computer savvy staff are revolting.

Overall: Here's a new drinking game. Take a drink whenever you hear, "Can't be done." You'll feel like you are 21 again.

Best census and accounting blend.

Aug 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy to use, census info and billing information input is a breeze.

Cons: Not Avaliable for the phone use, not avail for assisted living.

Overall: Easy to integrate its, accounting and referral management.

Great EMR for SNFs

Dec 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Very user friendly and easy to learn. Many add-ons that interface with other programs

Cons: Limited report capabilities, difficult to amend reports

Easy to use

Jul 13, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The lay out and design of this software was easy to use and I found it easy to navigate. As a nurse it was easy to complete my charting for all of my patients in a fast and specific way.

Cons: I did not like that my diagnostic tests were not Interoperability with PCC. The specific charting was occasionally limiting

User friendly, quick learning period

May 06, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Pros - quick and easy documenting which allows more time with patients.

Cons - order looks great on computer but when the actual order prints, it cuts off some information resulting in some confusion. For example, when creating a dietary order for mechanical soft texture and regular liquids it prints "mechanical soft texture, regular consistency" which is contradictory if you are unaware "consistency" refers to the liquid viscosity. It would eliminate confusion if the word "liquid" would be on the printed version. Our dietary staff was giving my swallow-impaired patients regular textured meals. Also, it would be nice if the patient name was more prominent on printed version.

These are minor cons to an otherwise well developed and easy to use program.

Good product

Mar 24, 2010
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Easy shift from Admin to Clinical information

Dashboard gives quick look at care plans due, room changes, admissions, discharges

User defined reports very helpful

ICD-9 library built in, populates face sheet

Social Service and Nutrition assessments auto populate the MDS

Cons: Drug allergies needs more prominent place on face sheet.

Overall: Good product. Tech support is quick and reliable. If there's a slow down, they let you know they're working on it. Have never seen the system down.

PointClickCARE

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like PointClickCare Long-Term Care because it is very easy and convenient to use, easy to teach new hires.

Fantastic product at a good price point!

Apr 14, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Once proper training was provided by my employer, the product was not difficult to use.

Pros: All departments could work in the same system.

Cons: None

Ease of use

Sep 28, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is user friendly and it is something that can be taught to anyone depending on what their level of tech savvy is.

Cons: There are more details that need to be incorporated. It works as a base but for the day to day operations and in real time there needs to be more improvements made.

My experience (albeit short and in 2014) with Point click care

Nov 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I liked the fact that it seemed to include everything, and it made the info/recording process so much easier. Quite comprehensive and professional.

Cons: It was quite overwhelming at first, and I was wondering if there was a way to even further simplify it.

Great overall features

Dec 06, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: Point Click Care is easy to navigate. Love the accounting features. First class customer service. Would highly recommend.

Cumbersome product

Nov 20, 2016
3/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: the support staff

Cons: very time consuming!!!!!

Overall: This is a clinical software - not billing friendly AT ALL. A cash remit that can be posted in five minutes in AHT - takes almost an hour in PCC due to all the additional screens that need to be opened, completed, and approved for every line item! MDS assessments are equally time consuming and take twice the time to complete in PCC.. The support staff is very helpful though.

Recommendations to other buyers: save your money!