# Calyx Point Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Calyx Point the right Loan Servicing solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/73554/Calyx-Point/reviews --- Calyx Point 3.5 (53) [View alternatives](https://www.capterra.com/p/73554/Calyx-Point/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of Calyx Point Ease of use 3.5 Customer Service 3.0 ## Pros and Cons in Reviews AB Alysson B ControllerBanking, 51 - 200 employeesUsed the software for: More than 2 years. “Ease of use, reporting function and customization make this software user friendly and flexible. “ December 19, 2024 AB Amanda B OwnerFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years. “doesn't integrate with any good CRM service, they have their own CRM but it isn't efficient“ July 26, 2024 AB Amanda B OwnerFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years. “Point is simple to use and is effective, I wish they would be able to be compatible with Mac.“ July 26, 2024 RG Ron G Operatons ManagerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “It is an old and CPU intensive system that has no modern touch, does not allow more complicated tasks and transfers of data.“ March 13, 2024 NV Neena V CEOFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Moreover, the prospect of being able to personally engage with the owner, especially in urgent circumstances requiring assistance, exemplifies a level of dedication and commitment that is truly commendable.“ September 26, 2023 MG Mayra G Loan ProcessorReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Updates were not my favorite specially when the loan application went from 4 pages to 8..“ February 22, 2024 AB Alysson B ControllerBanking, 51 - 200 employeesUsed the software for: More than 2 years. “I was impressed with the robust amount of features.“ December 19, 2024 LH Lauran H Production ManagerFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “I honestly still have technical support tickets I opened 7 years ago that I never got a response on.“ March 26, 2024 ## Showing most helpful reviews Showing 1-25 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gregory F. Vice President Used the software for: 2+ years ### "I shopped for better value (price and feature) systems, and didn't find any. " January 17, 2018 4.0 Pros Point has been a mainstay of Loan Origination Systems for years. I've used several of the biggest name products (Encompass, Genesis, LendingQB) and Point offers some of the best feature/price balance available. It does NOT try to be all things - it's an LOS. Other sytems attempt to include CRM, and advanced marketing, and rules and engines, but for a small mortgage brokerage, there are better 3rd party tools to do all of that, and Point does a good job at playing well with others. Combined with a hosted server, it's very secure, easy to navigate, and integrates with all the major players in the space. It does have all of the necessary loan origination tools, it updated regularly to keep pace with changes in the industry, and it FEELS like you're entering data directly onto a paper loan application, so there is very little learning curve. Cons The interface hasn't been updated since 2004 - maybe longer, so it looks like software from the Windows XP era. It also doesn't know how to handle custom forms other than Word, or custom views or custom much of anything else. It's an installed application, with a lot of function, but if you're looking for something cloud-based, or infinitely flexible, this isn't it. Review Source AB Alysson B. Controller Banking Used the software for: 2+ years ### "Industry Standard for Mortgage Brokers" December 19, 2024 4.0 The company I work for was already using Calyx Point so I was not exposed to implementation. It was the first time I used this software and I found it intuitive and easy to acclimate to. I was impressed with the robust amount of features. Pros Ease of use, reporting function and customization make this software user friendly and flexible. Robust features make this an ideal solution for mortgage brokers. Cons We were unable to utilize this system as a mortgage banker, only as a mortgage broker. As a broker, we liked the system a lot. Review Source JG Joan G. Loan Officer Financial Services Used the software for: 2+ years ### "Worst LOS System" October 4, 2024 1.0 This is a bad, expensive and super glitchy software. Pros This software has so many issues all the time I cant think of a good thing. Cons Constant issues working this LOS. Stay away!!! Review Source R. Curtis M. System Analyst Civil Engineering Used the software for: 2+ years ### "Mortgage Loan Management Made Easy" November 21, 2018 5.0 I am a user and administrator. I have integrated stand alone and hosted systems on many occasions. I love the completeness of this application. I have not seen any other that has so much in one place. As a team manager Calyx Point makes my job easier. Pros Calyx Point has every single aspect of the mortgage loan process integrated into one application. I have used others in the past but none compare. They offer stand alone and hosted applications. This software can support a 2 person organization to 100s of loan processors with ease. Single point management makes managing the application seamless. Cons This is a large application and you have a lot of users you will need in house IT to support all of the integration. Although Calyx has great support you need someone to be there for day to day computing issues. Review Source Heather A. Mortgage Loan Processor Real Estate Used the software for: 2+ years ### "I will never forget Calyx Point" April 27, 2022 5.0 My overall experience is Calyx will always be my favorite software for mortgages. Pros What I liked most about Calyx is the learning curve was super easy. this was the first software I used in mortgage field and I really thought the software was easy to use. A lot of mortgage industry people learned from this software and really enjoyed it. They have updated software now but Calyx will always be my favorite. Cons What I least liked about this software was two people could not be in the software at the same time and if someone changed something then it would update without indicating it was a new update. Review Source LH Lauran H. Production Manager Financial Services Used the software for: 2+ years ### "Moving Away From Calyx Point Was One of Our Best Decisions" March 26, 2024 2.0 We only regret that we didn't leave sooner. We are sooooooo incredibly thrilled with LendingPad and would recommend it to any and every mortgage broker, lender, and anyone in the industry. We put off the move for a long time since it's such a big undertaking - especially with a small team. It was easy, quick, and painless to make the move to LendingPad and we are ridiculously glad we did. We were so ready to be done with Calyx Point after how they handled the new URLA rollout. We were dead in the water, unable to run AUS, unable to preapprove clients, unable to PRINT an application!! They had MONTHS to prepare for the changes and it was a complete disaster. We tried to hold on for awhile and finally decided that it was beyond time for us to make a move to a faster and more adaptable web-based platform. LendingPad is agile, user friendly, simple, quick to deploy, and their customer service is spectacular! Pros For most of our team, we'd worked in the software before and it was familiar. It was easier to customize and personalize than Encompass (our prior software), because Encompass was more built for giant lenders. Calyx was more adaptable (and affordable!) for us as a small broker. I really appreciated being able to create custom rules and be able to create a very personalized experience for our team. We had pretty good experiences with the Zip online application process - clients seemed to have a positive experience. Cons They handled the new URLA rollout so poorly, it was unbelievable. They weren't prepared, the software changes weren't ready, and it was a disaster. Our company was dead in the water and we couldn't function for far too long. It was a technical nightmare and we lost faith in and respect for Calyx really quickly. It's a bit of a dinosaur of a software and isn't at all easy to update, adapt, or keep up with industry changes. There's some work-arounds, but that isn't always efficient. It's often band-aids on top of band-aids because the software is too clunky for them to actually fix and improve. We were really disappointed in customer service. I honestly still have technical support tickets I opened 7 years ago that I never got a response on. There were a lot of ongoing issues and we decided we weren't willing to stay any longer. Reason for choosing Calyx Point We chose Calyx Point because it was much more affordable for the size of our company than Encompass. It was more customizable and you didn't need a dedicated IT person to run it. The other main reason that we selected it was because it was familiar - most of our employees had used it before at prior companies. The devil we know. Switched from [Encompass](https://www.capterra.com/p/135344/Encompass/) Encompass was too big for our organization, too complicated, and not easily customizable without a dedicated and trained person who was a full-time Encompass manager. Getting customer service was next to impossible. Review Source SM Stacey M. Mortgage Compliance Financial Services Used the software for: 2+ years ### "Works great....until it doesn't" January 15, 2021 3.0 We've used Calyx Point as our loan origination software for eight years. I wish it were cloud-based. The customer service/tech support is horrible. Occasionally I'll luck-out and get someone on the phone who actually understands what it means to be in customer service. That's great, but then they usually don't know enough about the software to help. They absolutely do not EVER reach out to let you know when they are experiencing an issue that directly affects your daily functions in the app. You must call in, and if you're lucky, they'll tell you there is a "known issue" they are working on. Again, there is NO communication that the issue has been corrected. Almost every update they send out introduces a new problem that then requires another update. I really wish there was a forum somewhere for Point users and admin to share notes and help each other, or at the very least share the misery. Pros Relatively easy set-up, lots of customizable options and interfaces with other vendors Cons Calyx Point us still not cloud-based. Customer service is absolutely terrible. Weird glitchy issues at times. Switched from [Encompass](https://www.capterra.com/p/37038/Encompass360/) The switch was made just before I was hired. Ironically, the switch was due to poor customer service with \[SENSITIVE CONTENT HIDDEN\]. Review Source Jason S. Account Executive Financial Services Used the software for: 2+ years ### "Calyx Point is a great simple loan origination software." April 11, 2018 5.0 Pros I like the ease of use and the ability to customize fields to customize the loan origination system to your business. Cons I do not like the non-cloud based system. The system also does not have a good indexing system for file names. Review Source DH Deborah H. Marketing Manager Financial Services Used the software for: 2+ years ### "Calyx Point is a pioneer" October 12, 2019 5.0 Calyx Point is an outstanding program and I highly recommend it to the mortgage industry. Pros Calyx Point has been around forever and we've been using it for so many years. It has always been a flawless program to use. We couldn't imagine business without it. Calyx always keeps up with the changing times. A must have for the mortgage industry. Cons At first like with most software there is a learning curve. It's not super complicated but you will have to get used to it. Review Source Fred G. Founder Real Estate Used the software for: 2+ years ### "Point" January 30, 2019 2.0 Aweful Pros Nothing. It's old school junk that has been lapped Cons It's 2018 and this is a dos program that is not web based. Their thing about security is lame and pathetic. Review Source LM Lisa M. Mortgage Broker Banking Used the software for: 2+ years ### "ONE WEEK and NO solution. In the past CP helped now we are getting MAJOR runaround!!! " June 16, 2021 3.0 Up until this week it has been average, after this week abysmal! Pros I used to like that it worked, now we cannot get ANY assistance in solving the issues we are having GETTING the product after being loyal to Calyx Point for 17 YEARS! Cons When it doesn't work getting Customer Service is awful. "there's nothing we can do" "no" "I can't help with that" WELL THEN WHO CAN? ugh! Review Source CR Cory R. Vice President Banking Used the software for: 2+ years ### "Concerned" March 17, 2021 4.0 Product is typically adequate. Not sure that this is a good time to answer this question with the new URLA and all of the challenges that we are encountering and no ability to get it resolved due to poor service. Pros I have used Calyx software for 20+ years and find it easy to use Cons Customer Service is impossible to reach with the rollout of the New URLA. You wait on hold for extensive time and get put in a voice mailbox that it is full. You send an email and they direct you to call. Very frustrated with the service. Reason for choosing Calyx Point I used it in a mortgage brokerage office years ago when I was just starting. Review Source ZM Zaheer M. Manager Financial Services Used the software for: 2+ years ### "My overall " April 30, 2021 2.0 I never liked the software. The customer support made me hate it even more. They were never helpful and more like robots. It took too long to get to a support staff member and when you did they would only help you with one problem. Files would go missing and find them was a nightmare. Searching the system took too long. Pros The only thing I liked you can put basics numbers in to get payment information for a quick quote. Cons Stone Age software. Did not have a friendly look, mentally it would make you frustrated. Took too long to finish a file and run DU. Review Source MM Michael M. President Real Estate Used the software for: 2+ years ### "Calyx is getting worse" June 22, 2016 2.0 I've been using this software in my mortgage company for over 10-years. We used to be satisfied with it, but not any longer. Pros NONE Cons Tech support used to be great. I've waited two-weeks to get a reply from tech support. When they do respond, it is often nonsensical , or they outright lie about the issue at hand. The program itself is full pf problems: printing issues, mis-calculations, data that should transfer to other forms does not. Support and management do not listen to user suggestions. They only seem to be interested in serving larger companies. Review Source SS Stephen S. Loan Officer Real Estate Used the software for: 2+ years ### "New POINT sucks!" April 13, 2021 1.0 Where do I begin? Should have never released new version until bugs were worked out. New features that serve no purpose Pros No pros! Go back to old version. Sucks! Never should have switched versions. Cons Why would you release something with errors throughout. Review Source AM Apple M. mortgage specialist Real Estate Used the software for: 6-12 months ### "My experience with calyx point is very good. Im using it almost everyday at work." June 12, 2018 4.0 some of the benefits I get from this software are having my file organized and being able to have one file organizer and share it with the team. Pros what I like the most with this software is that it keeps records from my clients and help me organize my files. it is awesome that i can separate their profile to different folders i wish to have as long as it is connected with my computer's jungle disc. Cons what I like the least with this software is that it cannot filter if the clients name is already there by just saving it. i have to go to advance search tab and type the client's name in order to know if they are already there. Review Source BC BRYCE C. Owner Broker Real Estate Used the software for: 6-12 months ### "Better than most, but still needs improvement" December 5, 2018 4.0 Pros The customer support is great, but for smaller companies like mine, it would be nice to have a more turnkey program -- this software requires a lot of initial set up and customization. Some may find that good, but in a heavily regulated industry, it's nicer to be able to just plug and go. Cons Needs to be more turnkey. There are a lot of things that require customization and template-setting at the beginning. This is extremely time-consuming and costly. Review Source TY Tonya Y. Owner Financial Services Used the software for: 6-12 months ### "Very easy to use and understandable" June 28, 2017 5.0 I ask my client about detail information the entry was right where I could put the information in use. No guessing where the information has to be retrieve. I am used to this software only. Pros Very clear on setup and where to information is explained in detai. The software is easy to use and very professionally detailed. Review Source AB Amanda B. Owner Financial Services Used the software for: 1-2 years ### "Seasoned veteran user of Point" July 26, 2024 3.0 Customer service is great, i would like to see something cutting edge from them to stay on top of the LOS for mortgage lending. Pros Point is simple to use and is effective, I wish they would be able to be compatible with Mac. Cons doesn't integrate with any good CRM service, they have their own CRM but it isn't efficient Review Source RG Ron G. Operatons Manager Real Estate Used the software for: 2+ years ### "My Review of Calyx Point after 5 years of Use" March 13, 2024 2.0 Calyx point is a fair and entry level Loan Origination System that seeks to benefits its loan originators by a simple and easy to use system, but due to its old interface, it is hard to grow and advance on a system like this, especially when expanding. Pros Its simple system allows a steamline imports and exports of basic information that is core and needed to a loan file. Cons It is an old and CPU intensive system that has no modern touch, does not allow more complicated tasks and transfers of data. Review Source NV Neena V. CEO Financial Services Used the software for: 2+ years ### "Calyx is easy and has great customer service. " September 26, 2023 5.0 I have had the privilege of being a part using Calyx team for an impressive span of 21 years. Throughout this extensive tenure, I have consistently found the Calyx platform to be remarkably user-friendly, facilitating seamless navigation and operation. Furthermore, what truly sets Calyx apart is the genuine compassion and dedication exhibited by its staff, who consistently prioritize the needs and satisfaction of their customers. Pros I greatly appreciate the accessibility of customer service representatives, as it instills a sense of confidence and reassurance in my interactions with the company. Moreover, the prospect of being able to personally engage with the owner, especially in urgent circumstances requiring assistance, exemplifies a level of dedication and commitment that is truly commendable.Go \[sensitive content hidden\] ! Cons There is nothing to complain about. You can even change the colors of the screens! Review Source TP Tera P. BIC Real Estate Used the software for: 2+ years ### "Buyer Beware-Calyx IS NOT Worth Your Time & Money!!" September 6, 2021 2.0 When you call customer service, you can't get a human and in the chance that you sat on hold for the 45 min wait, you get someone that tells you they have to give you a ticket number and pass it onto someone who will call me back. When I do get a call back it's days later. Pros The only reason why I continued to stay is that Point is not 100% web based. Because of the rural area's that I tend to be on our island, I need to be able to work off line at times because of internet latency. But I'm no longer going to deal with that as I have pulled the trigger to move elsewhere after 19 yrs with Calyx.!! Cons Unreliable, unable to interface well with most all vendors, i.e. Freddie/Fannie, LoanSifter. Too time consuming to enter a loan. Won't auto populate from it's database/cardex as it did before the 1003 change, it wipes out asset info completely making you have to re-input over and over again when you run AUS or import a credit report. Hands down just not worth it anymore! Review Source MW Mark W. Mortgage Broker Financial Services Used the software for: 2+ years ### "Calyx Point LOS Review" March 13, 2023 3.0 It served the purpose of creating 3.2 files. en the 3.4 file was rolled out, it was completely botched by Calyx and forced us to move to another LOS. Glad to no longer use it. Pros Extremely basic data entry, making it fairly easy to train other employees for dat input. Cons Functionality, the need for tricking the system to read correctly. Not web-based. Reason for choosing Calyx Point Known at the time/familiar. Review Source RR Raymundo R. System Administrator Real Estate Used the software for: 2+ years ### "Overall its a loan origination that is ok to use" March 25, 2023 4.0 Overall Calyx Point has been ok with all its traditional uses. It has been a standard for years but has not done a great job of creating an amazing web version of its platform. Pros I like the fact that it's easy to use and its great at easily putting an application together. Cons I didn't like that their web version is not as good as other Loan origination systems. It lacks good support and enhancements that will allow faster application processes. Alternatives considered [Encompass](https://www.capterra.com/p/37038/Encompass360/) Reason for choosing Calyx Point Because it was well-known in the industry. Review Source JH Jason H. Owner Real Estate Used the software for: 2+ years ### "Don’t love Point" March 8, 2024 4.0 Pros Easy system to navigate even if it’s an old look Cons Having to install on each computer is horrible. Makes zero sense Review Source Similar Products Featured