# Page 2 | Calyx Point Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Calyx Point the right Loan Servicing solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/73554/Calyx-Point/reviews --- Calyx Point 3.5 (53) [View alternatives](https://www.capterra.com/p/73554/Calyx-Point/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Page 2 - Reviews of Calyx Point ## Showing most helpful reviews Showing 26-50 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CS Christian S. Mortgage broker Financial Services Used the software for: 2+ years ### "Junk Software " May 26, 2021 2.0 Horrible, this company should not be in business. I will be looking for new software. Pros I am comfortable with it since I have used it for 18 years. Cons There is no customer service, the software has multiple glitches and it takes days for their tech support to respond basically leaving your business non functional for days. You cant wait online for support at most times and they say they will call you back and hardly call back. So you have to take the time you are down and call repeatedly until you finally reach someone who may or may not be able to help you. The customer service is unbelievably bad. The software is less functional now then it was 18 years ago, there is numerous glitches, and the data does not carry over from one section to the other, so you have to reinput multiple line items when you switch pages. Review Source MR Michael R. rmlo Wholesale Used the software for: 2+ years ### "Urla" August 23, 2021 1.0 After 15 years of using point I have never hated a company as much as I do now. HAve to rank this as one of the most disappointing companies I have ever dealt with. Cant wait to leave to go to Lendingpad Pros Can't stand to even try to use your system. disappointed you had years to be ready for URLA and you blew. cant wait to leave at the end of the year Cons no regard for originators time and everyone should be fired that was involved with URLA roll out. Review Source KA Kurt A. President Real Estate Used the software for: 2+ years ### "Terribel Customer support, Actually the worst I have ever been involved with" October 20, 2021 3.0 I have a current critical issue with the software and its been almost a week and no one has even bothered to call about the ticket that was created. I've contacted them several times and they just don't seem to care. not the first issue, with the roll out of the new 1003 required, they did a horrible job and didn't even have it ready days after the dead line. If you ever run into issues with Calyx (and you will) you better have a back up because they are not dependable and you will likely need to call 10+ times to get anyone to respond. Simply put they don't care. Pros At one point they were the bets but they have fallen so far Cons They don't care at all about there customers. Review Source RS ROBERT S. LOAN OFFICER Real Estate Used the software for: 2+ years ### "CALYX POINT IS AWFUL- RUN FOR THE HILLS" May 4, 2021 1.0 You cannot import a 3.4 which is very frustrating if you use a processor as most of us do. When changing figures the DTI calculation is incorrect most of the time. The company's customer service is awful. I reached out to their support team and they were supposed to call back. They never did. I have emailed support multiple times, they never respond. I would recommend looking into another program if you value your sanity and your time. Calyx Point is a waste of money that I am stuck with for at least another 6 months. Pros At this point I have nothing positive to say about this software. Cons The interface is not user friendly which was made worse by the implementation of 3.4. Considering the roll out of the URLA you would think they had no idea it was coming when in fact they had over a year to prepare. Review Source CN Chris N. Owner Financial Services Used the software for: 2+ years ### "Used to be good" April 22, 2021 1.0 For 20 + YEARS it was satisfactory, few issues, but the last 2 months have been hell. Constant glitches and zero support. I've spent over an hour on hold several times, been forced to leave voice mails or messages several times (NOT ONE RETURN CALL OR e-mail, EVER. After being locked out for the last 24-hours it suddenly decided to let me back in.. question is what's going to break next and will it fix itself or will I sit here for days basically not able to even take a loan application? Likely time to move on and try a competitors product. Pros Full featured, when it works, which it has not been doing lately Cons Tech support is beyond AWFUL. Since 10.5 rolled out it is nearly impossible to get through to anyone but the answering service. Calls are not returned, emails are not responded to \*(EVER) Review Source VR Verified Reviewer Ghostwriter, Editor, and Self-Publishing Consultant Financial Services Used the software for: 2+ years ### "Calyx is the industry standard. I love it! " December 30, 2018 5.0 Pros The majority of my mortgage origination and loan officer jobs have required familiarity with Calyx Point software. I have found it to be the industry standard. Cons The upgrades don't change the GUI or functionality much. However, even the slightest change takes a little getting used to. Review Source JT James T. President Banking Used the software for: 2+ years ### "Calyx cannot or will not correct known problems that continue since the new 1003 came out May 2021" September 20, 2021 1.0 Frustrating beyond belief! Pros I have used this software since 1998 and up until this year service was good. Cons No effort on Calyx part to correct problems that plague their software. Phone support is aware that major exist with the same issues for months but Calyx does nothing to correct the issue. Review Source ME Mark E. Owner Financial Services Used the software for: 2+ years ### "WARNING: Potential for expensive software failure ... unresolved." March 21, 2018 3.0 I use it in my daily business as a Mortgage Broker. Pros Old, ancient, familiar software. Interfaces well with Fannie Mae DO ... and credit reporting vendors. INKit e-signing is convenient yet potentially dangerous to Mortgage Broker's income. Cons Unstable ... data entered correctly does not always flow through to the critically important Loan Estimate (LE) ... yet their INKit system will then send out an incorrect Loan Estimate (LE) that could cost the Mortgage Broker $1,000's of dollars ... and worst of all ... they take zero responsibility for the accuracy of their software ... and choose to define the problem as "unkown" ... before telling the Mortgage Broker "too bad you lost money" using our product ... their corporate culture is as old & ancient as their software ... search for an alternative. Review Source SS Sara S. Closing Coordinator Real Estate Used the software for: 2+ years ### "Calyx Point Review" March 26, 2019 3.0 Pros It was easy to input information and run reports. The reports could be slow at times, but it depends on the data you are searching as well. All of the federal and state documents are included in Calyx and you can also custom make your own documents to print and have the specific file information you need automatically inserted. Cons I have not used Point Central, but feel that should be their basic platform used instead. It allows you to implement rules so things are not forgotten and missed. With Calyx Point base program you do not have these options. Review Source MG Mayra G. Loan Processor Real Estate Used the software for: 2+ years ### "Calyx Point" February 22, 2024 5.0 I love calyx and will continue using it. Pros After using Calyx for 20+ years, it is easy to use and navigate. Cons Updates were not my favorite specially when the loan application went from 4 pages to 8.. Review Source LK Laura K. Admin Financial Services Used the software for: 2+ years ### "Calyx Point is great!" October 15, 2018 4.0 Calyx Point is a great software for mortgage brokers/bankers, originator & processors to use. Great for reports with tons of different customizable options. Very user friendly. Pros The software is pretty self explanatory and easy to use. Features "Read Only" mode if multiple users are in a file at the same time so you don't have to worry about multiple save versions. Cons They update the software too often. Sometimes there will be 2 mandatory updates within a 2 week period, instead of just lumping both updates into one. Review Source RR Regina R. MLO Financial Services Used the software for: 2+ years ### "Howwible customer Serivce" June 28, 2021 1.0 Pros I have been using calyx for 20 years and it has always worked for me. Until now. Service is horrible Cons Terrible customer service. Noone will call you back for days Review Source VR Verified Reviewer Closing Quality Manager Financial Services Used the software for: 2+ years ### "It got the job done." June 21, 2018 3.0 Pros I found it very easy to navigate and to know exactly where to input your information. I do like the ability to separate borrower profiles in different folders. Cons This software has been a staple in the mortgage industry throughout the years. I'm disappointed that the interface ability is still very poor in my opinion. Review Source nB nitish B. Associate Financial Analyst Financial Services Used the software for: 1-2 years ### "Morgage User friendly " October 27, 2018 5.0 It is very user friendly and it great software for mortgage originator and processors to use. Pros I liked that the screen and user interface are similar to the loan originator form. This also helps in keeping my client information in an organised manner. I like the ease of use once familiar and the ability to customize the loan originator system to your system. Cons Although easy to use once familiar but it has a steep learning curve that may cause some difficulties to new users. Review Source VR Verified Reviewer Realtor Real Estate Used the software for: 2+ years ### "Calyx" December 9, 2019 5.0 I used Calyx for years as a loan officer. I found it robust but not easy to use at times. Pros I liked used Calyx because it of the amount of features on the software platform . Its is very robust Cons I think that the software is not very intuitive and is a little tough to maneuver. It gets a little frustrating Review Source PH Patti H. Mortgage Specialist Real Estate Used the software for: 2+ years ### "Calyx Point Software" August 29, 2019 5.0 I used this daily and loved the format and all the functions for mortgage origination. Pros I loved this software for originating mortgage loans! It's ease of use and step by step through the application process was the best for origination software in my opinion. Cons I liked everything about this software. Reason for choosing Calyx Point N/A Review Source TM Taniya M. Procurement Manager Financial Services Used the software for: 2+ years ### "General Use Review" August 29, 2019 5.0 Customer service is great and very helpful and informative. Pros Product does exactly as it says and quickly. Variety of new products always come available which are competitive. Cons Pricing options are limited. Get cornered with higher prices even when volume increases and have to use this vendor. Review Source PW Perry W. Loan Originator Financial Services Used the software for: 2+ years ### "Calyx Best Operating System for a LO" April 27, 2021 5.0 It was an easy fast and accurate way to take an application for a Loan Officer. Pros The easy to understand screens and the ease of tabbing to the next field. Cons There really was not anything that I did not like about this software. Review Source RE Romayeo E. Loan officer Banking Used the software for: 2+ years ### "Loan processing software" July 17, 2019 5.0 Was extremely happy with the product after switching from encompass Pros The ease of use for myself and my processor. Cons The initial training on the product was difficult. Review Source KW Kim W. Realtor Real Estate Used the software for: 2+ years ### "Calyx Point in universally known and used" June 9, 2020 5.0 Very easy to use and common with most mortgage companies. Pros If you are a mortgage professional this software is widely known and used. Very user friendly and it mimics the documents you use (1003, 1008, etc) Always a favorite over other programs. Use it in contract processing Cons It has been a while but the software rarely had glitches and I had no complaints whatsoever. I used it regularly for about 10 years in my home office and at a few different offices pre-2009 Review Source VR Verified Reviewer Experienced IT Administrator Banking Used the software for: 1-2 years ### "From an IT admin perspective" January 30, 2019 4.0 Pros It was fairly simple to manage user accounts and licenses. Phone support when needed was fantastic Cons Setting up rules could be troublesome and small changes had large ripple effects. Review Source AMC Ana Maria C. Mortgage Specialist Real Estate Used the software for: 6-12 months ### "I still have to learn much about navigating to this program though it is helpful in keeping info." March 21, 2018 4.0 The best thing that we get here is the ratio of the client whether they are qualified for a mortgage loan and how much they can be qualified for. It is automatic once you enter all the details given by the buyer. Pros Since we are in a real estate business, getting the ratio of a client based on their income which are automatically computed in this program makes it easier for us to know how much will their closing cost be and so help the client prepare ahead of time. Cons It is a bit difficult to navigate on this software if you are not very much familiar. It took me weeks to familiarize myself. Review Source VR Verified Reviewer Lending Processing Assistant Manager Banking Used the software for: 6-12 months ### "Overall a good system " July 12, 2018 4.0 This system generates clean documents. This can't be said for other LOS. Pros There is always something to learn with this system. I haven't even scratched the surface of what this system can do. Cons Learning the system was a little difficult because there are a few quirks, but once you learn them the system it isn't a problem. Review Source VR Verified Reviewer Bookkeeper Financial Services Used the software for: 2+ years ### "Great software for mortgage loan processing and underwriting. " January 4, 2019 5.0 I liked the detail of information that could be entered into the system. Pros I like the ease of use and understanding. The layout makes complete sense and follows the mortgage loan documents. Cons Nothing really. Again, this software was very easy to use. Review Source VR Verified Reviewer National Seminar Speaker, Federal Employee Retirement Income Expert, Safe Money Advocate Banking Used the software for: 6-12 months ### "At the time it was the best" November 25, 2018 4.0 Pros Industry leading interface with underwriters and banks Cons At the time it seemed a little behind the times for graphical looks and inteface nuances Review Source Similar Products Featured