Best For

Organizations of all sizes, in all industries.

Product Details

Industry specific on demand CRM that comes with contextual intelligence, adaptive business planning, and analytics. This solution supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Choose between multi-tenancy or single-tenancy options.

Contact Details

Oracle

http://www.oracle.com

Founded in 1977

Located in United States

Starting Price

  • Not provided by vendor
  • Contact Oracle for further pricing details.

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Online

Oracle Sales Cloud Features

Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes/Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Oracle Sales Cloud Reviews

Overall
4.5/5
Ease of Use
4/5
Customer Service
4/5

Showing Most Helpful

Showing 50 of 64 reviews

Showing Most Helpful

Showing 50 of 64 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Eric S.
CEO and President
Computer Software, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
October 16, 2016

“President / Principal / Solution Architect ”

OverallI have lead and participated in the implementation of several large and small Oracle CRM On Demand implementations in various industries since 2009. My customers' experience and results have been incredible improvement in the performance of their CRM business processes due to the implementation of Oracle CRM On Demand. CRM On Demand is able to be implemented quickly "out of the box" and also can be configured to meet even the most complex of customer's unique needs. What does not come easily as standard configuration can be accomplished through customization of existing and new objects and/or web services (SOAP and REST). Workflow, integration and analytics are available to accomplish most requirements provided the requirements are well defined.
ProsMature, structured, easily configurable, customization (with more effort), integration (web services), imports and exports, reporting (Answers based on OBIEE), cloud based. Very stable with regular maintenance and staging refreshes performed relatively seamlessly by Oracle. Continuous improvements from regular releases of new versions which provide additional enhancements and features.
ConsExpertise is required to properly configure the application to meet requirements. Some desired functionality is not as intuitive as one would expect so experienced implementation resource are necessary to assist in the implementation.
Recommendations to other buyersIt is mature which means that you can expect that most problems that may surface with the software have been experienced by Oracle support and resolved or planned to be resolved.
Source: Capterra
October 16, 2016
Rahul G.
jr Associate
Information Services, 5001-10,000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
December 1, 2016

“It's user friendly speed is excellent. also i have good experience as compared to other software. ”

OverallI have been using this software for several days and it is giving a very excellent feel to me . I will suggest everyone use this software and save your time. Oracle Siebel is an impressive enterprise-level customer relationship management application. The product's roots were deep in Sales Force Automation (SFA), however, over several years Siebel Systems acquired or built-out a broad CRM suite as well as dozens of purpose-built vertical market CRM solutions. Oracle Siebel, like almost all other client-server CRM software, has a reputation for high risk, and very expensive, deployments leaving this enterprise software solution largely for enterprise-level customers. In fact, failed implementations and frustrated users are the primary impetus for the rise and sky-rocketing growth of cloud or software as a service (SaaS) CRM systems. Not to be left out of a major market movement, Oracle also offers its Oracle CRM on Demand for SaaS CRM prospects.Siebel Systems was the undisputed dominant CRM software vendor, peaking at 45% market share in 2002. Since being acquired by Oracle in 2005, the product has continued its assertive push however with stiff competition from arch rival SAP, and multiple ways to measure market share, both Oracle and SAP claim top CRM software industry position. Most analysts give Oracle a slight edge, however, it largely comes down to what variables are used and benchmarks are counted.Oracle's CRM products include Oracle Siebel CRM, Oracle CRM on Demand, Oracle E-Business Suite (EBS), Oracle PeopleSoft Enterprise and Oracle Contact Center Anywhere (CCA). The company retains over 5,000 global CRM customers, nearly 5 million users and approximately 130 million self-service users.
ProsOracle Siebel is an impressive enterprise-level customer relationship management application. The product's roots were deep in Sales Force Automation (SFA), however, over several years Siebel Systems acquired or built-out a broad CRM suite as well as dozens of purpose-built vertical market CRM solutions.
Consspeed and user friendly
Source: Capterra
December 1, 2016
Simon V.
Director of Business Development
Medical Devices, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 7, 2017

“Oracle Tracks Sales”

OverallI can personally track all of my customers and when they are ordering in real time. I can see when the orders ship, when they arrive, and set tasks to discuss accordingly. We are on a sales team so we can also track revenue, gross profit, etc. We're able to charge shipping amounts based on the purchase too. The system allows us to see past due orders and hold customers accountable. Between Salesforce and Oracle, we use them every second of the day.
ProsThe software is our main database for tracking, shipping, and receiving incoming/outbound orders. We use this program every minute of the day to track what our customers are ordering and how we can better our services to provide the maximum amount of value. The Oracle database allows us to see real time what is going on, never delayed.
ConsThe software is tough to navigate in. I believe there is a lot more you can do within but since it is difficult to navigate, you have to learn the program by being trained by others. I'm not sure but I believe you can do a lot more within that we do not even know about.
Reviewer Source 
Source: Capterra
September 7, 2017
Tim B.
Manager of Operations
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 9, 2018

“A great CRM solution for a good price”

ProsThis software has really allowed us to improve our customer engagement, keep our systems more organized and let our team focus on other tasks because we don't have to worry about managing our CRM. This product does a lot of the heavy lifting with keeping things in a nice and neat package with a nice looking user interface and lets our team collaborate no matter where they are. They also offer training for new agents to get familiar with the program which frees up our staff.
ConsWe haven't really run into any major issues with this product as of yet. Customer support can be a little troublesome to get in touch with but once you have a dedicated account representative this goes a lot smoother.
Reviewer Source 
Source: Capterra
April 9, 2018
Felix F.
Project Leader
Primary/Secondary Education, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
2/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: SoftwareAdvice
May 9, 2018

“The definitive solution to solve many business problems, is able to provide a broad vision of the business”

ProsIs perfect for the management of multiple sales teams in multiple locations, there are no limits for integration with other platforms, especially with Ofice365. is totally intuitive and promotes collaboration and teamwork, superior generation of reports and reports (customization), agility in the search for information (Opportunities and budgets)
ConsIs a bit slow, it requires a great and experienced internal support for optimal results, it is very expensive for small companies, the user experience is not the best, the interface was not visually attractive, it is rigid. Workflows and mail notifications are deficient. The user experience on a mobile device was not the best.
Reviewer Source 
Source: SoftwareAdvice
May 9, 2018
Nicole H.
Sales Director
Hospitality, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 9, 2018

“This is my daily go to when it's time to get the Sales Day started!”

OverallContact info, follow up dates, additional comments and preferences too.
ProsI love the ease of use of Oracle Sales Cloud for our entire sales department. This organized CRM is vital to the success of our business and keeps us all on point with our potential customers. Extremely helpful!
Cons
Reviewer Source 
Source: Capterra
January 9, 2018
Natasha S.
Estimator
Electrical/Electronic Manufacturing, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Features
4/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: SoftwareAdvice
March 26, 2018

“Oracle”

ProsOracle is a great tool for multiple people trying to on the same page. It makes it easy to see where a project is at in it's stage. You can also read multiple reports on a certain job.
ConsOracle is a complex tool. Once you learn the system it works great, but learning is difficult. It is difficult because there are so many different things to do with the tools.
Reviewer Source 
Source: SoftwareAdvice
March 26, 2018
Brentney H.
Director, Strategic Accounts
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Reviewer Source 
Source: Capterra
October 12, 2017

“I use Oracle daily to check inventory on product, process purchase orders, review customer info. ”

ProsI like that this software has no frills. You get what you need and nothing extra. The templates are simple.
ConsIt would be helpful if this software system was easier to add or change fields. It is not easy to customize.
Reviewer Source 
Source: Capterra
October 12, 2017
Chandresh H.
Product Manager
Retail, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
6/10
Source: Capterra
May 8, 2017

“been using it for many years and that's why we are using it”

Proseasy to use , easy to train, open UI available. We use it to track the customer interaction and as our repository for cases
Conslots of customization required to meet our need, its slow, does not cover all our specific usecases,
Source: Capterra
May 8, 2017
Kishan T.
SR BDM
Computer Software, 201-500 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: SoftwareAdvice
April 4, 2018

“Oracle CRM On Demand”

ProsAn insight of the customer habits. Reliable system backed up by Oracle. Great way to find answers quickly (time is money). It's very easy to maneuver, and visibly clean. Very intuitive, and covers most of what I need to access from this vendor in one location Oracle is a standard in business software and provides generally user friendly formats and interfaces. Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs. Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.
ConsDesign of some elements could be improved (drop down menus, icons...) It would be nice to be able to filter by part number instead of just by account or opportunity. Application tends to be busy for the average user, depending on content requirements for multiple businesses within the out of box capabilities. more integration between the CRMOD and our other reports/tools.
Reviewer Source 
Source: SoftwareAdvice
April 4, 2018
Marriah G.
Accountant
Oil & Energy, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
2/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: SoftwareAdvice
August 17, 2017

“Efficient and Functional”

ProsOracle CRM has the capability to track multiple KPIs and customize the data your organization is interested in tracking.
ConsOracle CRM is not as intuitive as I'd like. Certain functions aren't as simple to figure out as they should be, so user training is critical and users encounter some challenges trying to perform simple tasks.
Reviewer Source 
Source: SoftwareAdvice
August 17, 2017
Mark R.
Project Manager
Computer Software, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
October 20, 2018

“Best CRM On Demand We Found!”

ProsOracle CRM On Demand is the best we tried! It's been a continuous process to find a CRM that fits our needs as a growing organization. Oracle CRM provided so many solutions with their platform that we've found a winner!
ConsThe integration to load our previous CRM's information in took a bit of time to transition in. Once this was done everything was smooth, this was the most time consuming part of the start up process.
Reviewer Source 
Source: SoftwareAdvice
October 20, 2018
Muhammad Q.
Sr systems analyst
Mechanical or Industrial Engineering, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Source: Capterra
October 2, 2016

“Great SaaS CRM solution”

OverallWe have been using CRM on Demand for our sales and marketing functions and its been meeting our needs. It comes with configuration functionality and powerful reporting engine.
Source: Capterra
October 2, 2016
Dnyaneshwar B.
Associate recruitement
Information Services, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Source: Capterra
October 4, 2016

“Its very good ”

OverallIts very good experience to use.Having vert user friendly and easy to use. great performance on each system
ProsIts speed and security
ConsTime to load some time
Recommendations to other buyersNo
Source: Capterra
October 4, 2016
Verified Reviewer
Financial Services, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 9, 2018

“Useful tool for managing customer content”

ProsCompared to any other product in the market this product is much more stable and scale-able and sustainable over other product. Architecturally this product is much more robust than any other product
ConsI am a long time Oracle CRM user and can say that it can do a lot, but getting it to do what you want isn't always easy. Great product - just needs to be user-friendly.
Reviewer Source 
Source: Capterra
April 9, 2018
Avatar Image
Joely R.
Operations Manager
Outsourcing/Offshoring, Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 23, 2018

“Used this tool to manage customer's profiles/info in several projects I managed.”

ProsYou could basically have all the customer's information handy and access to such information is very simple. I truly like the way it's so easy to use and configure and that I can create as many reports as I wish depending on what I need. Customer service is also great! they're fantastic assisting you with any issue you may encounter while using it.
ConsThe importing process is a bit too long for my taste if you encounter any errors along the process. However, I am aware Oracle is trying to improve the error messages so it's easier for the user to identify and fix any error.
Reviewer Source 
Source: Capterra
June 23, 2018
Veronica M.
Financial Planner
Management Consulting, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
January 21, 2019

“Amazing CRM Platform With Oracle!”

ProsIt's no secret that Oracle has been the major player in the software space for decades at this point. Probably older than me haha! Still, they know what they are doing when it comes to creating a CRM that works. I've been super happy using Oracle CRM On Demand. My guess is you will be too!
ConsIt did take me a bit of time transitioning into the larger enterprise type of software. However, I was able to make the transition smoothly with the support provided by Oracle!
Reviewer Source 
Source: SoftwareAdvice
January 21, 2019
Shantanu R.
Technical
Computer Software, 201-500 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: SoftwareAdvice
April 15, 2018

“Great Efficient and Functional”

ProsOracle CRM has the capability to track multiple KPIs and customise the data your organisation is interested in tracking.
ConsI am a long time Oracle CRM user and can say that it can do a lot, but getting it to do what you want isn't always easy. Great product - just needs to be user-friendly.
Reviewer Source 
Source: SoftwareAdvice
April 15, 2018
Avatar Image
Gediminas E.
Web Developer
Computer Software, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 5, 2018

“Great Success”

ProsHave easy to use and good feel navigation. Simplicity with configuration. Every peace is polished by Oracle Team by best practices which gathered from their customers.
ConsGetting support when we need it. Sometime it could be challenging. Also there is no direct integration with other Oracle Systems.
Reviewer Source 
Source: Capterra
April 5, 2018
Amber N.
Sales Associate
Electrical/Electronic Manufacturing, Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
8/10
Source: SoftwareAdvice
October 6, 2015

“Useful tool for managing customer content”

ProsOracle is a standard in business software and provides generally user friendly formats and interfaces.
ConsApplication tends to be busy for the average user, depending on content requirements for multiple businesses within the out of box capabilities.
Recommendations to other buyersBe open to change and know your enhancement requirements prior to launching the software. The capabilities of the application are almost endless, but allowing all content can be confusing to daily users.
Source: SoftwareAdvice
October 6, 2015
Patty M.
Product Manager
Electrical/Electronic Manufacturing, Unspecified
Used the software for: 2+ years
Overall Rating
4.5/5
Ease of Use
4.5/5
Features
4.5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
October 7, 2015

“Oracle CRM at Artesyn ”

ProsIt's very easy to maneuver, and visibly clean. Very intuitive, and covers most of what I need to access from this vendor in one location.
ConsIt would be nice to be able to filter by part number instead of just by account or opportunity.
Recommendations to other buyersI would recommend them to check it out. I actually work with 5 different manufacturers on their sites, and I find this one to be the easiest to learn, with the most flexibility.
Source: SoftwareAdvice
October 7, 2015
Avatar Image
Tohibullah M.
Business Owner
Information Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 30, 2018

“Helps manage leads, communicate with team members the expert way”

ProsPerfect for large sales team. Helps manage leads, communicate with team members the expert way. Features like access to past and present contracts at a touch of fingertips make this software helpful.
ConsNothing short that comes to mind except the fact that there is always a room for improvement.
Reviewer Source 
Source: Capterra
December 30, 2018
Avatar Image
Shivendra G.
Co-Founder and CEO
Food & Beverages, Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
April 7, 2018

“A great CRM tool to increase sales”

ProsThis is a great tool for improving your sales efficiency by doing better connect with customers. Recommended tool :)
ConsThere is nothing right now which we do not like about this product. It is so easy and convenient to use .
Reviewer Source 
Source: Capterra
April 7, 2018
Karen S.
CRMOD Administrator
Electrical/Electronic Manufacturing, Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4.5/5
Customer Service
4.5/5
Features
3.5/5
Likelihood to Recommend
8/10
Source: SoftwareAdvice
September 21, 2015

“CRM On Demand is a great Sales and Marketing tool”

ProsOracle Support and the Support and Training Protal - Very good tools and plenty of information to get you thru.
ConsI have no complaints, Oracle has always been there for any issues and give advanced notice to prepare for any upgrades or patches.
Recommendations to other buyersFull discovery and consulting. It is best to have a very knowledgeable person on hand to work thru Discovery to Go Live
Source: SoftwareAdvice
September 21, 2015
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Thalia P.
Editor
Newspapers, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 6, 2018

“I'm very happy ”

ProsI'm very happy to have done my job with Oracle Sales Cloud, this company is fully committed to please its customers and showed it at all times, I doubt there is a better company in the field of customer relationship management.
ConsI really do not have any complaints about them, nor about their services, without a doubt I would love to work with them again, I am happy with the results. I recommend it fully.
Reviewer Source 
Source: Capterra
April 6, 2018
Djohn T.
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Source: Capterra
April 20, 2017

“Thanks for the great assortment of different modules”

OverallThis system can be installed in many ready-made "out of the box" configurations, such as Siebel Call Center, Siebel Finance, Siebel Loyalty (with the engine for the customer loyalty program), Siebel Hospitality (for the hotel business) and many others. This is very convenient, as we customize CRM for a wide variety of customers, and yet everyone is happy.
ProsNot so easy as we want
Source: Capterra
April 20, 2017
Avatar Image
Inés P.
Service Manager
Telecommunications, Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 8, 2018

“Incredible service offered by Oracle Sales Cloud”

ProsIncredible service offered by Oracle Sales Cloud and the quality of their work are both indisputable, it focuses a lot on the well-being of its client and in doing everything necessary to meet their needs, no doubt its versatility makes it able to please any of its customers in an easy and practical way, one of the best in the field of customer relationship management.
ConsI'm really leaving without any complaints, only good comments and good reviews about it is all that this company left me. 100% recommended.
Reviewer Source 
Source: Capterra
April 8, 2018
Raju A.
CRM Consultant
Information Technology and Services, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
October 18, 2016

“Great CRM and flexible”

Overallit is easy to use and maintain. customer support is great. Lot of functionalities. end user can experience great feeling
Proseasy to use, flexible, user friendly
Constoo many pages
Recommendations to other buyersmake it user latest tech
Source: Capterra
October 18, 2016
Verified Reviewer
Automotive, 51-200 employees
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
2/5
Customer Service
1/5
Features
5/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
December 4, 2018

“Not quite right”

OverallAlmost four months and the support team can't fix basic problems, like creating new costumer or displaying proper language localization. The salesman promised lots of things, but most of them are out of the scope of the basic license, so you need to pay for multiple modules in order to make things work, otherwise, you just have a really basic CRM not worth the money (many free CRM can do way better). Go for it ONLY if you are a really big company with lots of transactions and paying a lot of money in licenses, otherwise, the support team will ignore your requests.
ProsThe only good thing about this software is the robust database.
ConsNot stable, lots of problems with installation and bugs that not even the "best" support teams could fix.
Reviewer Source 
Source: Capterra
December 4, 2018
Genevieve B.
Analyst
Electrical/Electronic Manufacturing, Unspecified
Used the software for: 1-2 years
Overall Rating
4.5/5
Ease of Use
4.5/5
Features
4/5
Likelihood to Recommend
9/10
Source: SoftwareAdvice
October 5, 2015

“Daily user for reviewing opportunities and quotes”

ProsEase of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs. Easily reviewing pricing and profitability. Clear view of open/closed opportunities.
ConsI wish there was some more integration between the CRMOD and our other reports/tools.
Recommendations to other buyersExplore the reporting capabilities of the tool. It is very simple to create reports/dashboards to fit your needs.
Source: SoftwareAdvice
October 5, 2015
Verified Reviewer
Financial Services, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
3/10
Reviewer Source 
Source: Capterra
April 24, 2018

“I used to sell this product and use it for my client database”

OverallIt was my customer database/customer relation management system
ProsThe tracking interactions was okay and the dashboards for looking at your interactions with your customers were great as well.
ConsEverything was so slow and I needed it to be more of an automated process rather than typing out every little thing that I did. I didn't have time to log every single interaction with my client.
Reviewer Source 
Source: Capterra
April 24, 2018
BC M.
Employee
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
April 10, 2018

“I do not use this system often but it is a great system to use. ”

ProsOne of the things I enjoy most about this software is that once you understand what it is that you are looking for it is extremely easy to navigate.
ConsYou always want to go into the system with a business question in mind. If not it can seem a little difficult to work at first.
Reviewer Source 
Source: Capterra
April 10, 2018
Tathagata B.
Director
Computer Software, 10,001+ employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
4/10
Source: Capterra
July 12, 2017

“Not good experience. It is difficult to use and not very intuitive”

ProsWhen it was introduced it was very difficult to use and it was not available in the cloud. Lack of training
ConsNot available on cloud and difficult to use without training. There is no ability to integrate with Financial systems without a very difficult integration
Source: Capterra
July 12, 2017
Rafi S.
Service desk
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
April 7, 2018

“Moving this data to a cloud was a great move”

ProsOracle is a great tool for multiple people trying to on the same page. It makes it easy to see where a project is at in it's stage. You can also read multiple reports on a certain job.
Cons In my case I'm comfortable and I feel It is a great tool for enterprises. Just the interface should be more apical to the users.
Reviewer Source 
Source: Capterra
April 7, 2018
Neha T.
Tax Consultant
Management Consulting, 10,001+ employees
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
2/5
Customer Service
3/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: GetApp
April 19, 2018

“Trustworthy & flexible but not ease to use”

ProsThe reports are accurate and can be downloaded with an excellent speed. It hardly had a service down alerts. It can handle several different tasks that would need to be performed in an organization. It also depends on how many modules the company purchases and decides to use. It shows priority leads which helps to stay organized and provides a proper dashboard of leads pipeline.
ConsAppearance of user interface is not appealing. It makes the procedure very lengthy as it involves multiple steps. Also the workflows & UI are both designed in such a manner which makes it very complicated to use. It is not user friendly and also cannot be accessed in mobile phones.
Reviewer Source 
Source: GetApp
April 19, 2018
Tim L.
Vice President
Primary/Secondary Education, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
2/5
Features
4/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: SoftwareAdvice
March 11, 2018

“Oracle CRM. Not very easy”

ProsOracle owned this product so you know it is part of a much larger ecosystem. The support is also very covered.
ConsThe product is not eay to use. As with many Oracle products, it have a lot of functionality, however it is not easy to find all the product capabilities.
Reviewer Source 
Source: SoftwareAdvice
March 11, 2018
Ranjan B.
Director
Information Technology and Services, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 5, 2017

“Extremly useful tool for SFA applications”

Overallimproved productivity
Prosnavigation is very intuitive and UI is very nice. The functionalities are quite comprehensive, customization are easy to do
Consoracle support on this product can be improved. Its not easy to purchase the product unless a partner is involved
Reviewer Source 
Source: Capterra
October 5, 2017
Mark V.
Technologist
E-Learning, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
2/5
Customer Service
3/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
6/10
Source: GetApp
March 2, 2017

Source: GetApp
March 2, 2017
Verified Reviewer
Information Technology and Services, 10,001+ employees
Used the software for: 2+ years
Overall Rating
1/5
Ease of Use
1/5
Customer Service
2/5
Features
2/5
Likelihood to Recommend
1/10
Reviewer Source 
Source: Capterra
May 17, 2019

“Difficult to Navigate”

OverallJudging from other reviews, I have to wonder if the program I previously used was configured incorrectly. It really was one of the most time consuming programs I've used. My productivity was cut in half.
ProsLots of information is available. If you are able to find.
ConsConfusing, cryptic, slow moving, & not much support.
Reviewer Source 
Source: Capterra
May 17, 2019
Doug C.
Sr CRM Admin
Alternative Medicine, 5001-10,000 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
7/10
Source: Capterra
October 5, 2016

“Capable performer”

OverallOracle's product is what you would expect from the database giant. In many ways it offers a better product than SFDC. Where it is weaker is in management tools and I'm depth of 3rd pay add-ons.
ProsIt is simple and easy to use
ConsNot sure
Recommendations to other buyersNo
Source: Capterra
October 5, 2016
Verified Reviewer
Computer Networking, 501-1000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 31, 2019

“Somewhere at the top of the mountain”

ProsIts matured, extensive and professional. It's got all you need.
ConsIt's a big pain to implement and also to get used too. But that was to be expected.
Reviewer Source 
Source: Capterra
August 31, 2019
Thomas C.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Source: GetApp
February 2, 2012

“Simple to use”

OverallOracle CRM On Demand is a user-friendly solution for our entire organization. It is a great help for our sales, marketing and client support department. We like how this solution can even be integrated with an optional virtual call center to ensure complete quality control across customers' experience.
ProsSimple to use and a great tool for small business organizations
ConsIn terms of user experience it cannot keep up with other SaaS CRM competitors
Source: GetApp
February 2, 2012
Meghan S.
GA- Programming
Philanthropy, 11-50 employees
Used the software for: I used a free trial
Overall Rating
4/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: SoftwareAdvice
September 5, 2018

“Oracle CRM”

ProsGreat system to help organize your footprint with clients. Helps to keep everyone organized and on the same page.
ConsDefinitely not the best choice for any non-profit organization. We needed something more tailored to our needs while being more affordable.
Reviewer Source 
Source: SoftwareAdvice
September 5, 2018
Peter A.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
3/5
Customer Service
2/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
6/10
Source: Capterra
December 9, 2016

“Oracle is too big for its own good”

OverallI am a long time Oracle CRM user and can say that it can do a lot, but getting it to do what you want isn't always easy. Great product - just needs to be user-friendly. Customer Support - not the best experience. They are always busy and getting the answer you want is difficult.
ProsCapable Efficient
ConsNot easy to use.
Source: Capterra
December 9, 2016
Juan Carlos A.
Internal Control Coordinator
Retail, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 17, 2018

“Great product to get the rigth information!”

Overall1. Good tool for making reports. 2. Tracking sales and customers. 3. Audit the reports.
ProsYou can stablish all the process and tracking of your sales, you can generate reports, you can audit reports and so on.
ConsIn my case I'm confortable and I feel It is a great tool for enterprises. Just the interface should be more amical to the users.
Reviewer Source 
Source: Capterra
January 17, 2018
Farahman K.
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
2/5
Customer Service
3/5
Features
5/5
Value for Money
4/5
Source: Capterra
November 9, 2016

“A little tougher to use but is very powerful and helpful ”

OverallWe use Oracle products at our work and they have always been ahead of the other software vendors. Oracle CRM may be a little difficult to use but it has helped us make those sales and really engage with our customers.
Source: Capterra
November 9, 2016
Tom H.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
3/5
Customer Service
3/5
Features
5/5
Value for Money
5/5
Source: Capterra
October 17, 2016

“Crm demand for a small company”

OverallIt is the most comprehensive product for the price. It covers marketing, sales process, service. This is the second small company ( less than one hundred employees) i have implement this solution.
Source: Capterra
October 17, 2016
Vivek K.
Ceo
Information Services, 51-200 employees
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
10/10
Source: Capterra
October 6, 2016

“Great product very innovative ”

OverallI started using a few years ago and totally satisfied with features and rich customer support. You get timely pain free upgrades with more and more feature
ProsQuality Features Support
Source: Capterra
October 6, 2016
Natasha M.
Owner
Unspecified
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
April 6, 2018

“Very helpful for tracking sales opportunities”

ProsThis software is great for tracking sales opportunities, and was surprisingly easy to navigate. I was able to quickly make edits which saved me a lot of time.
ConsThe required fields feature could be improved. A lot of the data I input was missing info that I realized that I later needed.
Reviewer Source 
Source: Capterra
April 6, 2018
Verified Reviewer
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Reviewer Source 
Source: Capterra
April 7, 2018

“Great for improving sales!”

ProsI like how this is very fast to learn and to use it at the full potential. As usual with Oracle products its reliable and useful.
ConsThe frequent updates can be quite annoying. Sometimes the application doesnt scale right on my different machines.
Reviewer Source 
Source: Capterra
April 7, 2018