Oracle

Oracle Sales Cloud

4.5 / 5 32 reviews

Who Uses This Software?

Organizations of all sizes, in all industries.


Average Ratings

32 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Oracle
  • www.oracle.com
  • Founded 1977
  • United States

About Oracle Sales Cloud

Industry specific on demand CRM that comes with contextual intelligence, adaptive business planning, and analytics. This solution supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Choose between multi-tenancy or single-tenancy options.


Oracle Sales Cloud Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management
  • Activity Tracking
  • Campaign Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking

Oracle Sales Cloud Reviews Recently Reviewed!

I use Oracle daily to check inventory on product, process purchase orders, review customer info.

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that this software has no frills. You get what you need and nothing extra. The templates are simple.

Cons: It would be helpful if this software system was easier to add or change fields. It is not easy to customize.

Extremly useful tool for SFA applications

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: navigation is very intuitive and UI is very nice. The functionalities are quite comprehensive, customization are easy to do

Cons: oracle support on this product can be improved. Its not easy to purchase the product unless a partner is involved

Overall: improved productivity

Oracle Tracks Sales

Sep 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is our main database for tracking, shipping, and receiving incoming/outbound orders. We use this program every minute of the day to track what our customers are ordering and how we can better our services to provide the maximum amount of value. The Oracle database allows us to see real time what is going on, never delayed.

Cons: The software is tough to navigate in. I believe there is a lot more you can do within but since it is difficult to navigate, you have to learn the program by being trained by others. I'm not sure but I believe you can do a lot more within that we do not even know about.

Overall: I can personally track all of my customers and when they are ordering in real time. I can see when the orders ship, when they arrive, and set tasks to discuss accordingly. We are on a sales team so we can also track revenue, gross profit, etc. We're able to charge shipping amounts based on the purchase too. The system allows us to see past due orders and hold customers accountable. Between Salesforce and Oracle, we use them every second of the day.

Efficient and Functional

Aug 17, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Oracle CRM has the capability to track multiple KPIs and customize the data your organization is interested in tracking.

Cons: Oracle CRM is not as intuitive as I'd like. Certain functions aren't as simple to figure out as they should be, so user training is critical and users encounter some challenges trying to perform simple tasks.

Not good experience. It is difficult to use and not very intuitive

Jul 12, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: When it was introduced it was very difficult to use and it was not available in the cloud. Lack of training

Cons: Not available on cloud and difficult to use without training. There is no ability to integrate with Financial systems without a very difficult integration

been using it for many years and that's why we are using it

May 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: easy to use , easy to train, open UI available. We use it to track the customer interaction and as our repository for cases

Cons: lots of customization required to meet our need, its slow, does not cover all our specific usecases,

Thanks for the great assortment of different modules

Apr 20, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Not so easy as we want

Overall: This system can be installed in many ready-made "out of the box" configurations, such as Siebel Call Center, Siebel Finance, Siebel Loyalty (with the engine for the customer loyalty program), Siebel Hospitality (for the hotel business) and many others. This is very convenient, as we customize CRM for a wide variety of customers, and yet everyone is happy.

Good could be better

Apr 06, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: Okay system not a lot of support with customer service. Could help integrate other platforms or wms.

Oracle Review

Apr 05, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support

Comments: Used in distribution center for work. Works well for all shifts and functions were successful and did the job needed

Overall Good

Apr 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I use this almost every day in a regional distribution center. Very helpful and user friendly. The layout can be hard to read at times.

PM review of Oracle

Apr 05, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We use the Oracle ERP to book orders, track projects, and control budgets. As a trainer, many find the system difficult to use. GUI could be a lot better.

Oracle is too big for its own good

Dec 09, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Capable
Efficient

Cons: Not easy to use.

Overall: I am a long time Oracle CRM user and can say that it can do a lot, but getting it to do what you want isn't always easy. Great product - just needs to be user-friendly.

Customer Support - not the best experience. They are always busy and getting the answer you want is difficult.

It's user friendly speed is excellent. also i have good experience as compared to other software.

Dec 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Oracle Siebel is an impressive enterprise-level customer relationship management application. The product's roots were deep in Sales Force Automation (SFA), however, over several years Siebel Systems acquired or built-out a broad CRM suite as well as dozens of purpose-built vertical market CRM solutions.

Cons: speed and user friendly

Overall: I have been using this software for several days and it is giving a very excellent feel to me .

I will suggest everyone use this software and save your time. Oracle Siebel is an impressive enterprise-level customer relationship management application. The product's roots were deep in Sales Force Automation (SFA), however, over several years Siebel Systems acquired or built-out a broad CRM suite as well as dozens of purpose-built vertical market CRM solutions.

Oracle Siebel, like almost all other client-server CRM software, has a reputation for high risk, and very expensive, deployments leaving this enterprise software solution largely for enterprise-level customers. In fact, failed implementations and frustrated users are the primary impetus for the rise and sky-rocketing growth of cloud or software as a service (SaaS) CRM systems. Not to be left out of a major market movement, Oracle also offers its Oracle CRM on Demand for SaaS CRM prospects.Siebel Systems was the undisputed dominant CRM software vendor, peaking at 45% market share in 2002. Since being acquired by Oracle in 2005, the product has continued its assertive push however with stiff competition from arch rival SAP, and multiple ways to measure market share, both Oracle and SAP claim top CRM software industry position. Most analysts give Oracle a slight edge, however, it largely comes down to what variables are used and benchmarks are counted.Oracle's CRM products include Oracle Siebel CRM, Oracle CRM on Demand, Oracle E-Business Suite (EBS), Oracle PeopleSoft Enterprise and Oracle Contact Center Anywhere (CCA). The company retains over 5,000 global CRM customers, nearly 5 million users and approximately 130 million self-service users.

Mediocre CRM solution

Nov 06, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money

Comments: A very average CRM solution - UI is outdated, the customization possibilities are good, and I do not see it as a user friendly solution. Price however is sane - something I cannot say about Salesforce.

Oracle CRM is really a helul software for my work .the compatibility and speed is more than Others .

Oct 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very good

Cons: Comfortable

Overall: Very satisfied with software and helpful to satisfy all the customer i very delighted with this one.

Recommendations to other buyers: no

Great CRM and flexible

Oct 18, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use, flexible, user friendly

Cons: too many pages

Overall: it is easy to use and maintain. customer support is great. Lot of functionalities. end user can experience great feeling

Recommendations to other buyers: make it user latest tech

Crm demand for a small company

Oct 17, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: It is the most comprehensive product for the price. It covers marketing, sales process, service. This is the second small company ( less than one hundred employees) i have implement this solution.

excellent and efficient to use

Oct 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I use it really fan of the software

Cons: Fast speed user friendly

Overall: Most good to use and handle save so much time .user friendly and convenient to use like its so much .

Recommendations to other buyers: no

President / Principal / Solution Architect

Oct 16, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Mature, structured, easily configurable, customization (with more effort), integration (web services), imports and exports, reporting (Answers based on OBIEE), cloud based. Very stable with regular maintenance and staging refreshes performed relatively seamlessly by Oracle. Continuous improvements from regular releases of new versions which provide additional enhancements and features.

Cons: Expertise is required to properly configure the application to meet requirements. Some desired functionality is not as intuitive as one would expect so experienced implementation resource are necessary to assist in the implementation.

Overall: I have lead and participated in the implementation of several large and small Oracle CRM On Demand implementations in various industries since 2009. My customers' experience and results have been incredible improvement in the performance of their CRM business processes due to the implementation of Oracle CRM On Demand. CRM On Demand is able to be implemented quickly "out of the box" and also can be configured to meet even the most complex of customer's unique needs. What does not come easily as standard configuration can be accomplished through customization of existing and new objects and/or web services (SOAP and REST). Workflow, integration and analytics are available to accomplish most requirements provided the requirements are well defined.

Recommendations to other buyers: It is mature which means that you can expect that most problems that may surface with the software have been experienced by Oracle support and resolved or planned to be resolved.

implementing ORacle CRM From 13 years

Oct 13, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: tightly integrated with other oracle modules

Cons: GUI is very bad

Overall: I have been i mplementing Oracle CRM from last 13 years and worked in more than 11 implementation project and various support projects

Recommendations to other buyers: need more mobile features

Overall good

Oct 11, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Scalability and feature

Cons: Customer support

Overall: Compared to any other product in the market like salarsforce this product is much more stable and scalable and sustainable over other product. Architecturally this product is much more robust than any other product

Recommendations to other buyers: Highly

Easy to use.

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is one of the mostly easy to use CRM system, on cloud from Cloud. It also provide Oracle BI feature which can very strong reporting tool.

Great product very innovative

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quality
Features
Support

Overall: I started using a few years ago and totally satisfied with features and rich customer support. You get timely pain free upgrades with more and more feature

Capable performer

Oct 05, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is simple and easy to use

Cons: Not sure

Overall: Oracle's product is what you would expect from the database giant. In many ways it offers a better product than SFDC. Where it is weaker is in management tools and I'm depth of 3rd pay add-ons.

Recommendations to other buyers: No

Its very good

Oct 04, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its speed and security

Cons: Time to load some time

Overall: Its very good experience to use.Having vert user friendly and easy to use.
great performance on each system

Recommendations to other buyers: No

Great SaaS CRM solution

Oct 02, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We have been using CRM on Demand for our sales and marketing functions and its been meeting our needs. It comes with configuration functionality and powerful reporting engine.

Oracle CRM at Artesyn

Oct 07, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to maneuver, and visibly clean. Very intuitive, and covers most of what I need to access from this vendor in one location.

Cons: It would be nice to be able to filter by part number instead of just by account or opportunity.

Recommendations to other buyers: I would recommend them to check it out. I actually work with 5 different manufacturers on their sites, and I find this one to be the easiest to learn, with the most flexibility.

Useful tool for managing customer content

Oct 06, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Oracle is a standard in business software and provides generally user friendly formats and interfaces.

Cons: Application tends to be busy for the average user, depending on content requirements for multiple businesses within the out of box capabilities.

Recommendations to other buyers: Be open to change and know your enhancement requirements prior to launching the software. The capabilities of the application are almost endless, but allowing all content can be confusing to daily users.

Daily user for reviewing opportunities and quotes

Oct 05, 2015
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs. Easily reviewing pricing and profitability. Clear view of open/closed opportunities.

Cons: I wish there was some more integration between the CRMOD and our other reports/tools.

Recommendations to other buyers: Explore the reporting capabilities of the tool. It is very simple to create reports/dashboards to fit your needs.

CRM On Demand is a great Sales and Marketing tool

Sep 21, 2015
4/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Oracle Support and the Support and Training Protal - Very good tools and plenty of information to get you thru.

Cons: I have no complaints, Oracle has always been there for any issues and give advanced notice to prepare for any upgrades or patches.

Recommendations to other buyers: Full discovery and consulting. It is best to have a very knowledgeable person on hand to work thru Discovery to Go Live

Simple to use

Feb 02, 2012
5/5
Overall

Comments: Oracle CRM On Demand is a user-friendly solution for our entire organization. It is a great help for our sales, marketing and client support department. We like how this solution can even be integrated with an optional virtual call center to ensure complete quality control across customers' experience.

Pros: Simple to use and a great tool for small business organizations

Cons: In terms of user experience it cannot keep up with other SaaS CRM competitors

Mar 02, 2017
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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