Who Uses This Software?

Behavioral Health Organization Drug Treatment including: detox, residential, intensive outpatient and after care. Therapeutic Boarding Schools Psychiatrist Mental Health Professional


Average Ratings

19 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • BestNotes
  • www.bestnotes.com
  • Founded 2003
  • United States

About BestNotes

BestNotes is a cloud based, HIPAA compliant EHR and CRM. Enjoy practice management from A to Z with a special focus on marketing/admissions and outcome measures. Billing, fully customizable documentation, scheduling, e-prescribe, e-MAR, credit card processing, lab results, patient portal, human resource management, administrative tools and so much more! Try BestNotes today with no upfront fees, month-to-month contract, unlimited training and support for one low monthly price.


BestNotes Features

  • Appointment Reminders
  • Appointment Scheduling
  • Assessment & Treatment Plans
  • Billing & Invoicing
  • Claims Management
  • E-Prescribing
  • EDI
  • EMR / EHR
  • HIPAA Compliant
  • Inpatient / Residential
  • Multi-Provider Practice
  • Patient Portal
  • Personnel Management
  • Progress Notes
  • Single Provider Practice
  • Appointment Management
  • Charting
  • E-Prescribing
  • E/M Coding
  • Handwriting Recognition
  • HIPAA Compliant
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Patient Portal
  • Voice Recognition

BestNotes Reviews Recently Reviewed!


Seems to be an older software.

Jul 26, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Comments: I believe Best Notes could be more utilized if they would advance the technologies of the program to easily use and make edits.

Pros: When a patient is selected, all documents uploaded are listed on the right, but I am still able to create and select a folder on the left to see a list of the documents in that category.

Cons: The software doesn't seem to be upgrading with the advances in technology. I still find it hard to navigate and make edits to a document without it making an error in the formatting.

BestNotes is worked wonderfully as an all inclusive EHR and Billing system when paired with Claim.MD

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like that the software captures all claim data information and builds electronic HCFA 1500 claim forms with information input to BestNotes. This makes billing a seamless and streamlined process.

Cons: The software is susceptible to internet interruptions and can be slow loading from page to page. Certain client files and registers that are very large sometimes produce an error code when loading .

Perfect for what we use it for

Jul 19, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I still currently use this daily.

Pros: Great way to organize patient files. It's easy to use and understand. Can be organized and separated by facilities (we bill for multiple facilities).

Cons: My biggest complaint is that the "quick list" only goes up to 7 and there isn't any customization to add lists. We use that to separate our facilities patients however we bill for more than 7 facilities.

Capterra loader

BestNotes to organize your mind !!

Sep 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: BestNotes is a cloud based health or medical records system. Conceptualized for small and medium clinics.

BestNotes offers applications for mobile devices on Android and iOS.

Cons: BestNotes has managed to satisfy the need to solve the complex task of managing patient documents. It is a software that covers all the administrative aspects to handle medical documents.

It has a practical, simple and fast search systems. Its interface has the information well ordered so that the medical authority can make a diagnosis. The more medical history a patient has, the order of visualization of the data is decisive for a diagnosis and this system does it very well.

Overall: So far I have had to install this system to more than 30 people and none have expressed unwanted comments about the operation and operation of the system. They are very satisfied customers because of the way they organize medical information and how they access it.

Not for those who love a paper chart

Apr 24, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The integrating process was difficult but their trainers were always available and very helpful. They can customize a lot, but if you have clinician who love a paper chart and who prefer free flow documentation this is a difficult program to get them on board with.

Cons: If you are trying to use without something like a DoctorFirst, it is really problem prone. They have just rolled out some new features though, which I hope will resolve ongoing med errors and lots of front end work.

BestNotes- Great Program. Great Partnership.

Mar 25, 2015
4/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Comments: Engage first purchased BestNotes in late 2013. Kristen Francom has been our Implementation Specialist since then. She worked with us to set up BestNotes for our Intensive Outpatient Programs. Our company has experience tremendous growth within the past two years and Kristen at BestNotes has been right there helping get the most out of BestNotes. We appreciate that if there is a functionality of BestNotes that we need but is not in place she talks with the developer on our behalf to see if those needs can be met. BestNotes has helped us keep better track of our clients as well as get a better picture of how our community outreach is directly impacting our census.

Ideally we would like Bestnotes to have the functionality to house both our private practice and program clients WITHOUT crossover but have been informed that there is not a way to do that at this time.

It did take our staff a while to get use to how to use Bestnotes. Since BestNotes is a program that is used differently between companies there is not one standardized training that BestNotes can offer. They do have a help desk site that does answer many questions a user may have. However, we have created our own training documents that are specific to how our office uses the program.

Overall we are very happy that with BestNotes we not only purchased a very useful and helpful program but also that we have experienced a partnership with Kristen Francom in making BestNotes work for us.

Great product!

Jun 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Best product on the market! Too many other ehrs are way too expensive for what they feature! Love bestnotes!

Cons: I cant think of anything negative to say, i widh we wouldve went with bestnotes from the beginning! Thanks BN!

Has become pure garbage

Oct 04, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It's cheap. It was great to use years ago. They were also a much better company years ago.

Cons: Same basic interface since day one. Zero updates. Hard to navigate. Customer support has become horrendous. Can only use from their program. Can't use it on a phone because it isn't web friendly, and their "app" does literally nothing.

Overall: Used to be ok. Now with their support and better products out there, it's WorstNotes "tm"

Vendor Response

by BestNotes on October 16, 2018

Hi Ari,
It pains me to hear that your experience with BestNotes was once great but became poor over time. Looking back at your use of BestNotes, it corresponds with an explosive period of growth we experienced. Indeed, our support team struggled during this time and we couldn't hire and train employees quick enough. This painful process has made us a much better company. We've overhauled the way we train employees and carefully watch forecasting metrics, so we can hire new teammates before we need them.
In addition, we have never stopped improving BestNotes by adding new features and improving the overall workflow. Unfortunately, we didn't do a good job communicating these new enhancements to end-users. Today, we are sending regular emails to System Administrators about updates, promoting new enhancements on the login screen and provide a live view of everything we are working on through a public facing Trello board.
I hope we can earn your trust back someday.

Great efficient notekeepinf software

May 28, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Loved the ease of use and access and ability to customize the product to fit the needs the of the clientele. Did great with individual and group casenotes.

Cons: I was just a user and not an admin so I don't know how to manage the financial and billing side of the system.

Competent but limited

Oct 05, 2016
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: This is a basic program that allows you yo manage clinical and medical date. I would be great in 1990. With so many new options Best Notes has suffered due to lack of innovation. They need to increase support on financials and billing and truly make a practice management software. Not just a paper chart that is happened to be on a computer

Pros: Easy to use and manage patients. Easy to learn.

Cons: Just a paper chart that happens to be digital. No intuitive ways to connect data. It is literally a paper chart the is on the computer. No billing component. Limit reports available (9 month lead time if you want your own special report). No real update on layout so looks like a 90s program

Recommendations to other buyers: There are many more otions that can beter manage your clinical needs. It would ne a good first step trying to convert from paper to something electronic, but the lack of features make you realize you could do much better

Nice scheduling product.

May 23, 2016
5/5
Overall

3.5 / 5
Ease of Use

4.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very easy to use, keeps a record of what has been done on a patient's account, it is great for notes.

Cons: At the time of printing records it was not possible to work on anything else, there is a little window that appears and disappear for every single page printing, which was pretty annoying and does not allow you to work in another program.

Recommendations to other buyers: If you are looking for a scheduling program, and a program to keep a record of your notes, this is a great product. However you have to purchase another product that is compatible with it to process your billing.

It gets the job done

Nov 16, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: I've been able to use quite a few different EMR programs so far in my career. I even worked doing tech support for a company that gathered information from these types of programs to send appointment reminders. Based on my own experience with BestNotes, it gets the job done. It doesn't have much of a wow factor, it doesn't seem to have any special bells and whistles as far as I can tell. It's steady, it works and it does so consistently. Overall, I guess I find myself with no reasons to overly criticize the product, but also no reason to overly praise the product. What you get for the price seems to be fair and the program feels simple to understand and use.

Pros: Price Simplicity It just works

Cons: Ugly user interface (looks like a 90's program) Takes a few clicks to access the information that you want to see Lacks bells and whistles (smarthphone apps, cloud features, etc.)

BestNotes offers many possibilities to users.

Jun 26, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The best thing that BestNotes has is that it is a multifunctional platform for users, offering the possibility that someone can edit my notes if I give them the authorization, and in this way, be able to have group notes within an organization or company.

Cons: I would like BestNotes to improve its design, since since I am using it, I have noticed that the design has never changed, it has always been the same, and that in particular, it bores all users, it should be much more varied and with colors Nicer.

BestNotes provides the best possible CRM system for any behavioral healthcare company

Mar 26, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have experienced many customer relationship management systems over the years; time and time again BestNotes has proven to be our perfect CRM system. The BesNnotes platform is intuitive, resourceful and easy to navigate and use our data in the variety of productive ways. The BestNotes support team has an individualized investment in their customers and have consistently provided me with personal care through their valuable customer service and unmatched support for my company. From the Patient Portal to Outcome Tools, BestNotes provides the best integration of customer information. With all their services and support, BestNotes provides the best possible CRM system for any behavior healthcare company.

BestNotes lives up to its name.

Jul 11, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and full range of documents makes paperwork and billing a breeze for my staff.

Cons: I have no cons at this time.

Overall: BestNotes is by far the best EHR I have ever worked with. From their product to their excellent customer service, they deliver with professionalism and concern. They have even assisted us with Medicaid issues by contacting state office to expedite application issues.

LOVE. Such an amazing program.

Mar 24, 2016
5/5
Overall

4.5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: So simple to use, and MUCH easier than keeping paper files.

Cons: Larger files upload very slowly, and sometimes not at all. But that's to be expected with large files.

Recommendations to other buyers: Sit down and play with it. The first few months I used only a fraction of the things this program is capable of. Play with all the options so you can get to know the program.

BestNotes Review

Nov 30, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Comments: BestNotes has been a good program to utilize for taking notes, organizing and tracking assessments, and keeping attendance. It's also nice you can customize some of the features for your company. I wish more features were able to be customized though and that some features would be fixed faster.

Gave It A Try

Aug 09, 2018
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The look is promising. Not many other positives. Their online training tutorials are adequate.

Cons: The functionality is lacking. The eMAR is useless.

Overall: We are leaving Bestnotes to go with another company.

Vendor Response

by BestNotes on October 16, 2018

I'm sorry to hear that BestNotes didn't exceed your expectations. I see that you used our online help site but did you know that BestNotes offers unlimited training and support with a real BestNotes employee?

I also want to point out that your experience is very similar to other users who were not part of the buy-in process for BestNotes. Ideally, important employees like you have the ability to demo BestNotes before purchase. This gives you the ability to see the natural work flow, ask questions and unpack unique scenarios that you face in daily work.

In addition, our eMAR is a relatively new product offering that we include for no extra fee. We are adding new features and enhancements regularly. We're lucky enough to have a group of customers who are eMAR experts to help with the design and work flow. We would love the opportunity to show you these new enhancements.

Thanks for your feedback.

Best Notes

Mar 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It helps us stay organized with all the students we have.

Cons: Sometimes it runs really slowly. We aren't able to upload more than 8 pages at a time.

Recommendations to other buyers: If we were able to upload more pages that would be helpful. If they also could figure out why it runs slowly at times.