--- title: "BestNotes Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is BestNotes the right Mental Health EHR solution for you? Explore 206 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/73807/BestNotes/reviews/" page_type: "reviews" language: "en" --- BestNotes 4.5 (206) [View alternatives](https://www.capterra.com/p/73807/BestNotes/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of BestNotes Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews SB Sunni B Administrative AssistantMental Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “I like how it displays the patient's demographics and the contacts on the main page, I like how it shows appointments on the notes area“ January 6, 2025 AH Andrea H Program DirectorMental Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Forms and templates that don’t fully match program needs, including data exports and reports, can be clunky or hard to configure.“ August 21, 2025 AL Ashley L DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “BestNotes makes it so easy to do all of our document tracking, document storing, charting notes, and billing, in one location.“ October 9, 2024 JH Jennifer H BRS Program ManagerGovernment Relations, 11 - 50 employeesUsed the software for: More than 2 years. “New users cannot see calendar appointments from before their start date.“ October 10, 2025 AH Andrea H Program DirectorMental Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “All client information, notes, and treatment plans are stored in one place and are easy to access with built-in safeguards that help ensure documentation meets legal, insurance, and accreditation requirements.“ August 21, 2025 AM Amanda M CounselorMental Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “Unable to put work hours (availability) in the calendar without making an appointment (or at least I can't figure out how to.)“ October 29, 2024 Dr. Meghan F Director of Clinical OperationsMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “They are responsive, the platform does what you need it to do, and it is set up to support the communication and operations of a multidisciplinary team in a higher level of care.“ August 19, 2025 MS Misty S Mental Health ClinicianMental Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Therapy notes to not automatically save and if a note is accidentally closed you lose everything.“ February 17, 2025 ## Showing most helpful reviews Showing 1-25 of 206 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John O. Quality Services Director Non-Profit Organization Management Used the software for: 1-2 years ### "Best Notes Strongly Recommended" August 19, 2025 5.0 My overall experience with Best Notes has been positive. We have been using Best Notes now for a few years and the product is great and customer support is also great! Pros The on-boarding process went quite smoothly. Video trainings were readily available. Customer support has always been responsive and timely. Best Notes is customizable and the Best Notes support is great for brainstorming and creating new forms or edits. Cons Pending your organization's financial situation, Best Notes can seem expensive. Though I think it is comparable to other products. Switched from [TheraScribe](https://www.capterra.com/p/163473/TheraScribe/) Thereascribe customer support personnel changed and our software was out of date. Review Source AJ Ava J. Clinical Director Mental Health Care Used the software for: 6-12 months ### "The Best for your Therapeutic Notes" August 20, 2025 5.0 I am highly satisfied with BestNotes due to their excellent customer service, patient portal, scheduling reminders, and AI assistance. These features enable me to concentrate on the most important aspects of my work, ultimately helping my clients achieve their therapeutic goals. Pros I appreciate their AI assistance, as it enables me to concentrate fully on my client interactions, offering undivided attention while efficiently gathering essential information for my notes. Cons Sometimes, technical issues with the recording for the AI assistance can cause delays of up to three minutes before recording begins, leading to potential loss of important information. It would be best to have a backup, such as paper and pen, ready. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) The owner of the company wanted a more reliable system for the company. Review Source BE Bobby E. Director of Operations Mental Health Care Used the software for: 2+ years ### "Pretty Good system for the price" October 10, 2025 3.0 For an affordable system, it is fairly easy to use and I'm glad support is always willing to help. I have not had too many serious issues Pros Customer support has improved greatly. I appreciate that they can resolve most issues fairly quickly. Cons System down time. Seems like there have been several over the last few months mid-day. It challenges us when we are at time sensitive entries and data needs Review Source DJ Dawn J. CEO Mental Health Care Used the software for: 2+ years ### "Excellent EHR program" August 19, 2025 5.0 Excellent..... Any problems have been quickly resolved. Very intuitive and professional looking chart notes/reports for use with appropriate external providers. Pros I personally love the format, the ease of integration with DSMV diagnosis codes and criteria selection that is available. I love that I can create treatment plan templates that are specific to certain diagnosis and measurable. Cons That I cannot submit billing through the program. That's really the only thing I dislike about it. So I have to use a 3rd party. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Their printed documents don't have enough information and they do not integrate DSM-V diagnosis and criteria into the platform Review Source VR Verified Reviewer Director of Technology Hospital & Health Care Used the software for: 2+ years ### "BestNotes is an easy-to-use platform with great integration capabilities and a wonderful support team behind it" August 19, 2025 5.0 We have been working with BestNotes over the past several years. They have been a strong partner for us as our business has seen significant growth. We've acquired several businesses over this time, and we during the integration periods we have had to interact with other EMR systems from an operational, administrative, and billing perspective. From our experience, BestNotes is an easy system to work with, billing is straight forward, and it's easy to maintain once you've set up a solid foundation. Since we have internal development capabilities, we're able to use the BestNotes API to automate our processes, and it's proven to be a game changer for us. We are glad to have BestNotes as our EMR platform. Pros Ease of use. Our clinical staff often remark how easy BestNotes is to use compared to other EMR systems. Also, we are able to streamline our business model (contact management, schedule management, documentation, administration, billing, outcomes management, lab ordering, etc) thanks to how easy it is to integrate with other services. Their API is easy to work with and does most of the things we need. Their support team is responsive and helpful and are always there when you need them. The price is also significantly cheaper than other platforms we've seen. Cons There are a few more specific API endpoints we would like to see implemented, to further enhance our integrations. They respond well to feedback they receive though. Alternatives considered [Qualifacts Credible](https://www.capterra.com/p/267146/Credible/) Reason for choosing BestNotes Credible is very expensive. Also not easy to use. We did not go with them originally, then we later acquired another business that used them. It was a nightmare to transition them away from Credible. They did not have any way (via client accessible or internal method) to export any of the clinical documentation for clients so that we could import the information into BestNotes. They said at the time that they used to have a tool to mass export to PDFs, but it broke and they had no timeline on fixing it. It seems they want to make it extremely difficult for you to leave their system. I'm glad BestNotes is easy to use and can do all the things. Review Source David J. Clinical Director Health, Wellness and Fitness Used the software for: 2+ years ### "Awesome Customer Service" August 20, 2025 5.0 Love it and recommend it always. My last company, the biller figured out a work around. This one refuses, but is married to my partner, so here I am. Pros First and foremost is the awesome customer service. No bots, no emails or "helpful videoes" that may or may not address the problem. Rela live people that help on the spot. Cons Back in billing is still not ideal. My biller refused to bill through BN, so I actually bill through another EHR. Pain in the butt. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing BestNotes The interface was terrible and the functions outdated on TN Switched from [Alleva](https://www.capterra.com/p/180899/Alleva/) Cost of other was ridiculous. I get as good a product for a fraction. Review Source Rod S. CEO Hospital & Health Care Used the software for: 2+ years ### "I recommend BestNotes" August 19, 2025 5.0 Excellent experience with BestNotes! I highly recommend BestNotes for a cost effective EMR. You won't be disappointed. Pros BestNotes is cost effective and the customer service is excellent. When I call customer service the longest wait time is one 30 seconds. Customer service always solve my issues quickly. Cons The font is too small on some of the screens. They could increase the font size making it easier to read. Alternatives considered [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Reason for choosing BestNotes BestNotes accomplished everything we needed in an EMR and was far more cost effective. Switched from [ICANotes](https://www.capterra.com/p/17102/ICANotes/) The EMR didn't fit our needs. Complicated to use. Review Source JP Justin P. Director of Operations Hospital & Health Care Used the software for: 2+ years ### "Simply BestNotes" August 26, 2025 5.0 It has been great.\[sensitive content hidden\] have been wonderful to talk to. I used Kipu at another facility but did not know the functionality, from what I saw it seemed like a lot of extra work for underwhelming reporting. I am also biased because I have been primarily using BestNotes since around 2013. I know about as much as I need to, and when I don't BestNotes support has been fantastic about responding and educating. Pros I like having the ability to create templates that are suitable for providers without having to contact BestNotes for support. When I have needed to contact support they were very helpful in completing the task I needed, but they also educated me on their system and how to better use it for our needs. Cons I wish that there was a way to populate table data into a template that we have created. This would save a lot of manual data entry time and/or prevent asking a patient the same questions multiple times. Most everything else there is a workable solution to getting what we need. Alternatives considered [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Reason for choosing BestNotes I started on BestNotes and know it better, so it is easier to train others. No learning curve to go to a new system. Review Source JE Jennifer E. Director of Clinical Services Hospital & Health Care Used the software for: 2+ years ### "Amazing Customer Service" August 22, 2025 5.0 Absolutely amazing customer service! We have been using Bestnotes for our electronic medical records for 5 years and have always had nearly immediate responses and resoultions to our very few concerns over the years. The team at Bestnotes is always there to help, to listen to our suggestions, and to implement in a way that allows us to work smarter, not harder. Pros Great customer support no matter the situation! The team at Bestnotes has always been helpful in responding to and resolving concerns. Cons Lack of ASAM 4th Edition updates in Clinical paperwork that coincided with the Kentucky start date of 7/1/25 to begin utilizing the 4th Edition. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Reason for choosing BestNotes More cost effective. Great implementation team and customer support. Listened to my concerns and ideas and made them happen. Review Source JD JONI D. CFO Mental Health Care Used the software for: 2+ years ### "BEST FOR IOP PROGRAM" October 10, 2025 5.0 I would recommend for EMR. I like how when I call someone can help me right there vs a ticket. People are always nice Pros I can call they they fix or walk through me issues or concerns right there. I never liked the ticket system. When I need something I need it now. Cons Still feels like DOS. Billing is not easy. It doesn't flow with collabeMD very easily. I wish it was more user friendly don't like tickets Alternatives considered [Alleva](https://www.capterra.com/p/180899/Alleva/) Reason for choosing BestNotes price and best for group notes. It works well Review Source MM Madison M. Clinical Coordinator Mental Health Care Used the software for: 2+ years ### "Madison Martin Fire Sky Recovery Clinical Coordinator " August 19, 2025 4.0 I have used BestNotes as the only EHR at my facility and I have really enjoyed the experience. It is very simple to use and train my employees on. The value is great. It was very easy to implement and add users to. I have enjoyed using it overall at my facility. Pros Very easy to navigate. Very easy to learn and train new employees on. Very secure client files. The value is great. Customer support is very quick to respond and very helpful. Cons Customer support must be contacted to make changes to templates. It would be much easier for each customer to be able to edit their own templates. Review Source VR Verified Reviewer Clinical Director Mental Health Care Used the software for: 2+ years ### "We use BestNotes daily" August 20, 2025 4.0 It is a very comprehensive electronic health record and continues to add features and stay up with best practices. Pros The staff is great and always helpful. I love the training offered. BN is easy to use. I love those areas that can be personalized to meet the needs of our agency. Cons Some standard forms are not quite what we need them to be. Changes can take time to implement. The individual in our agency who can make changes to BN is difficult to get connected with, so there should be more people trained to be an administrator. Review Source LE Lisa E. Clinical Supervisor Hospital & Health Care Used the software for: 2+ years ### "Best Notes is the way to go" August 19, 2025 5.0 The overall experience with best notes is good. I am very happy with this site. Makes my job easy I like it Pros I think Best Notes is overall an easy site to access. It provides an easy way for clear documentation. Cons There ae times when I got to have special permissions to access certain things. It would be easier if I had access. Review Source FP Femia P. Chief Operations Officer Mental Health Care Used the software for: 2+ years ### "+12 years satisfied" August 19, 2025 5.0 As a Behavioral Health Administrator, I cannot speak highly enough of our experience with BestNotes. From implementation to daily use, the platform has proven to be reliable, intuitive, and tailored to the complex needs of behavioral health programs. Pros The greatest strength has been their exceptional technical support team. Every time we have reached out, we’ve been met with timely, knowledgeable, and patient assistance. They not only resolve issues quickly but also take the time to explain processes, which has helped our staff feel more confident using the system. It is clear that customer service is a true priority for BestNotes, and their partnership has allowed us to spend less time troubleshooting and more time focusing on client care. I would recommend them without hesitation. Cons The interface is a bit outdated, and the EMAR system can use more updates to streamline the medication input process. Review Source TT Tiffany T. Internal Audtior Individual & Family Services Used the software for: 1-2 years ### "BestNotes review" October 10, 2025 4.0 I have been using BestNotes for years and I know how to do most of the things within the program. I would recommend it to anyone that needs an EMAR. Pros I know how to use it and customer service is pretty darn good. I would recommend it to anyone that needs an EMAR. Cons It is pretty user friendly. I would recommend it to anyone that needs an EMAR. Customer service is amazing. Review Source MS Michael S. Clinical Director Mental Health Care Used the software for: 1-2 years ### "Easy to use and top notch customer service" August 22, 2025 4.0 The staff at BestNotes are always there to help, and very friendly and polite. They have top notch customer service. Pros BestNotes is an easy to navigate and comprehensive EMR for behavioral health. I have been using BN for over 15 years now. I like how I can access client information efficiently, and document thoroughly. Cons I struggle with how the calendar doesn't let you send invitations outside the organization. This makes scheduling difficult. Review Source KA Kelsey A. Therapist Mental Health Care Used the software for: 1-2 years ### "Great for clinicians" August 20, 2025 5.0 Pros Really helpful support and comprehensive notes and billing system. Has everything you could need in one place. Plus it stays up to date in criteria for the field. Cons It is sometimes difficult to find exactly what you need because there are so many screens and functions. Review Source JD Jessica D. Office Administrator Manager Mental Health Care Used the software for: 2+ years ### "Highly Recommend" August 19, 2025 5.0 BestNotes is great overall, and I enjoy the interface. Having the ability use and train with this program is easy. Pros BestNotes is very user friendly and the customer support is always helpful. They always strive to meet individual practice needs. Cons The frequency of changing passwords. I understand the need for security, so it is a small issue, I of course just wish it wasn't so often. I also wish there was a 'Dark Mode" Review Source RG Rachelle G. Intake Coordinator Hospital & Health Care Used the software for: 1-2 years ### "The Best Ever!" August 20, 2025 5.0 I use BestNotes daily and it helps me out when I'm trying to recover patient records in a pinch. The medicine tab helps me during the day when logging in patients medications. Pros Very easy navigation throughout the entire site. All medical facilities need to use this software. It's the best. Cons Not being able to pull up past patients by last name that are no longer with the company. Past active makes you go through all and not narrow it down to who you need. Review Source CH Cynthia H. Director Mental Health Care Used the software for: 1-2 years ### "BestNotes is the Best!!" August 19, 2025 5.0 Everything has been Excellent. I have been with BestNotes for more than a year and I've had no problems. Pros Great Communication (always respond to my emails or concerns in a positive way) and Great value for my money Cons Absolutely nothing. I haven't had any problems with BestNotes. All questions or concerns are immediately answered Alternatives considered [ICANotes](https://www.capterra.com/p/17102/ICANotes/) Reason for choosing BestNotes Easy to learn and great customer service Review Source BM Blaine M. Coach mentor Mental Health Care Used the software for: 2+ years ### "Best Notes review Blaine Murray" February 17, 2025 4.0 Five years of using the application for the company I contract for and I really have no complaints. The goal is to document efficiently with maximum transparency and BN facilitates that. Pros Ease of use. I've used BN for 5 years now and the interface hasn't undergone major changes, which has allowed me to efficiently document without relearning an application. Cons Some calendar items can be difficult to delete. There is a calendar item from last year that someone else created accidently that I've been unable to delete. Review Source JV Jessie V. Social Worker, Therapist Mental Health Care Used the software for: 1-2 years ### "very helpful and easy to use" February 18, 2025 4.0 I like Best notes, I think it is well rounded, helpful, and I am used to using it and my only complaint is small glitches. It feels confidential and I dont worry about HIPPA Pros I like Its easy log in, it being Its own app. LOVE that it autosaves, and how easy it is to sign, use notes, and use the ledger. Cons It has many glitches. For example I often have to log out and log back in as it doesnt let me click the "med/clinical." This is often quite frustrating Review Source SR Stephanie R. Clinician Mental Health Care Used the software for: 2+ years ### "best notes" February 18, 2025 4.0 It is the best software I have used so far. Pros I love the calendar and some of the formatting. I have been able to navigate forms and the med clinical tab fairly easily. Cons I don't like when the program experiences glitches but this is universal to all software. Review Source GF Gerren F. Case Manager Mental Health Care Used the software for: 1-2 years ### "Case Manager" February 18, 2025 4.0 Overall positive I don't have any real issues with BN. Pros It is easy to access and understand how to use. Cons Cannot communicate with others on BN have to use outside emails. Review Source SR Sunnie R. Office Administrator Mental Health Care Used the software for: 1-2 years ### "Yeah Best Notes" February 19, 2025 5.0 Very Positive would encourage anyone looking for a documentation program to try this one Pros Being able to see details with ease and functuallity Cons Nothing that I can think of, everything works well Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.