--- title: "asyst:Utility Billing Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about asyst:Utility Billing Software - reviews, pricing plans, popular comparisons to other Utility Billing products and more." source_url: "https://www.capterra.com/p/74180/asyst-Utility-Billing/" page_type: "product" language: "en" --- # asyst:Utility Billing Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) asyst:Utility Billing ## What is asyst:Utility Billing? CentralSquare asyst, powered by USTI, has an integrated suite of over 30 windows based modules designed specifically for municipalities and small utilities. With the asyst Utility billing, you can bill for unlimited metered services, non metered services, keep unlimited billing history, delinquent processing, service order tracking, bank drafts, eBill & ePay, handheld reading units, tracks deposits, CASS certification, attach image documents, integrated fund accounting software and much more! ## What is asyst:Utility Billing used for? [Utility Billing](https://www.capterra.com/utility-billing-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $995 One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for asyst:Utility Billing?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.centralsquare.com&name=asyst:Utility Billing) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### asyst:Utility Billing 4.4 (7) VS. [4.9 (60)](https://www.capterra.com/p/15163/Rural-Billing/reviews/) Starting Price $995 One Time Starting Price $2850 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (7) Ease Of Use 4.8 (54) Value For Money 0.0 (0) Value For Money 4.8 (45) Customer Service 4.9 (7) Customer Service 4.9 (51) ## asyst:Utility Billing alternatives [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Submeter Billing](https://www.capterra.com/p/198687/Submeter-Billing/) [4.6 (54)](https://www.capterra.com/p/198687/Submeter-Billing/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198687/Submeter-Billing/) [ExpenseLogic](https://www.capterra.com/p/75789/ExpenseLogic/) [4.8 (31)](https://www.capterra.com/p/75789/ExpenseLogic/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/75789/ExpenseLogic/) [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) [4.3 (132)](https://www.capterra.com/p/119791/Heartland-Payment-Processing/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) [View all alternatives](https://www.capterra.com/p/74180/asyst-Utility-Billing/alternatives/) ## FAQs about asyst:Utility Billing Overview ### What company size and specific industries is asyst:Utility Billing built for? asyst:Utility Billing is designed for small to medium municipalities and water districts, especially organizations that bill 3,000 accounts or fewer. It fits public-sector utility operations that need billing support for local government services and water distribution. Features and Usability ### What are the key features of asyst:Utility Billing? asyst:Utility Billing offers accounting, billing & invoicing, customer management, and payment collection for utility operations. It includes ACH Payment Processing and online payments, plus meter data management, metered billing, and non-metered billing. Rate management, penalty/cut-off processing, and work order management support electricity, natural gas, trash, and water billing. Getting Started and Support ### What training and onboarding options does asyst:Utility Billing offer? asyst:Utility Billing provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training and live online sessions support guided instruction, webinars can cover features and processes for groups, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does asyst:Utility Billing offer? asyst:Utility Billing provides chat support. With no reviewer feedback available about support experiences, no user-based claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 182 Utility Billing reviews Capterra reviewers highlight these as the most important features to look for in Utility Billing software: - **Billing & Invoicing** (**70%** of reviewers rated this feature as critical) - **Usage Tracking/Analytics** (**58%**) - **Metered Billing** (**71%**) asyst:Utility Billing includes **Billing & Invoicing** and **Metered Billing**, covering two of the top features buyers value most in this category. These capabilities help utilities bill customers accurately and manage charges based on measured consumption. However, it does not include **Usage Tracking/Analytics**. Instead, the product offers **Meter Data Management** (**50%**), which gives teams a way to organize and monitor meter information, helping businesses maintain billing accuracy and support more informed operational decisions. Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. ACH Payment Processing Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Billing & Invoicing Create, manage, and send invoices or bills to customers Customer Management Store and organize information about customers and previous interactions For Electricity Utility billing for electricity For Natural Gas Utility billing for natural gas asyst:Utility Billing 16 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Customer Management: Store and organize information about customers and previous interactions - For Electricity: Utility billing for electricity - For Natural Gas: Utility billing for natural gas - For Trash: Utility billing for trash/garbage - For Water: Utility billing for water - Meter Data Management: Store, clean, and/or analyze customer usage data collected by metering systems - Metered Billing: Integrated or built-in billing calculated by customer usage levels of a product/service - Non-Metered Billing: Process billing for a product/service with a fixed monthly charge - Online Payments: Accept and process online payment transactions - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Penalty/Cut-Off Processing: Charge fees or cut off service due to late/missing customer payments - Rate Management: Track/optimize rates in relation to usage - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. ## Pricing Basic $995.00 One Time Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (7) 4.9 Based on 7 reviews ## User reviews Overall rating 4.4 Based on 7 reviews Filter by rating 5(4) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent JA Jo Ann B. City Secretary ### "Everyday since 1997." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 7, 2015 Upgraded in 2005 to asyst version 10 from the UBS DOS version. Great customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC Karen C. Finance Officer ### "Easy to implement, learn and use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 5, 2015 I do not work on a daily basis with the utility billing; however, I do "fill in" when necessary. I did ask the staff who do work with it daily with the first question being "what are the pros of the software?" - the reply was a quick "it's easy to learn and use.". The next question was "what are the cons?" - there was nothing but silence. There were no complaints. 'Nuff said. I will also add that we have had nothing but great customer service from USTI. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Cynthia P. Accountant ### "Meet the basic needs of our company. Customer Service is the best i have ever seen" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 2, 2015 I am new to the utility industry so I have a limited view-experience with these types of programs. I have used other accounting and payroll programs over the years but we only use the utility portion of Asyst. It does what we want and to be fair, I am sure it does much more than what we use. It would be nice to be able to format our own reports or billing forms with out having to call it in, an then wait for it to be done, but that is the only major let down that I have found while using this system. Again, the customer service has always been outstanding, and very quick to respond, and very knowledgeable and friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Cindy R. Deputy County Treasurer ### "I been using this software for about the last four months." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 10, 2015 So far everything seems to be working well for us. I do not have any complaints. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DN Dianne N. City Clerk ### "City Clerk" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 5, 2009 It is a good software and it has really saved me time from when we were doing it by hand. Pros This software contains most of what we needed. It just takes some time to learn how it operate all the features. Thank God they have such a good support staff. Cons I wished when you did the daily balances that it broke out the sales tax separate and also in the the billing totals. Also I don't have anyway of getting a complete consumption report monthly that I need for reports to the state. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 10, 2009 The Payment Credit edit report can be ran for any time period to easily break out the sales tax and other services for any period. In additon, the Consumption Analysis Report can be ran to get total consumption by service for any point in time. PW Paula W. Finance Director ### "Utility Billing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 28, 2009 any problems that should occur are easily handled by fast and friendly customer support reps Pros ease of meter reading, editing, billing. Good reports. Customer support is outstanding. Cons none to mention Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TD TONY D. CITY CLERK / TREASURER ### "asyst utility billing" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 July 20, 2009 It's a great system for cities and towns with less than 10 -15 thousand accounts. If you are dollar restricted, this is probably the best system you can find based on "bang for your bucks". Pros Tons of reports. User defined options throughout. The price is great. Cons Can be difficult to set up, especially if you don't have a good working knowledge of what you want. As with all software utilities, if you are doing a conversion from a different system, there will be problems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/74180/asyst-Utility-Billing/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.