asyst:Utility Billing

4.5 / 5 7 reviews

Who Uses This Software?

Small to medium municipalities and water districts. Typical clients bills 3000 and below.


Average Ratings

7 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • United Systems Technology
  • www.asyst32.com
  • Founded 1977
  • United States

About asyst:Utility Billing

USTI has an integrated suite of over 30 windows based modules designed specifically for municipalities and small utilities. With the asyst Utility billing, you can bill for unlimited metered services, non metered services, keep unlimited billing history, delinquent processing, service order tracking, bank drafts, eBill & ePay, handheld reading units, tracks deposits, CASS certification, attach image documents, integrated fund accounting software and much more! Free web based training available!.


asyst:Utility Billing Features

  • Account Management
  • ACH Payment Processing
  • Billing & Invoicing
  • Cable
  • Collections Management
  • Customer Management
  • Electricity
  • Meter Management
  • Metered Billing
  • Move In / Move Out
  • Natural Gas
  • Non-Metered Billing
  • Online Payment Processing
  • Penalty / Cut-Off Processing
  • Rate Management
  • Service Call Management
  • Trash
  • Water
  • Work Order Management

asyst:Utility Billing Reviews

Everyday since 1997.

Oct 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Upgraded in 2005 to asyst version 10 from the UBS DOS version. Great customer service.

Easy to implement, learn and use.

Oct 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I do not work on a daily basis with the utility billing; however, I do "fill in" when necessary. I did ask the staff who do work with it daily with the first question being "what are the pros of the software?" - the reply was a quick "it's easy to learn and use.". The next question was "what are the cons?" - there was nothing but silence. There were no complaints. 'Nuff said. I will also add that we have had nothing but great customer service from USTI.

Meet the basic needs of our company. Customer Service is the best i have ever seen

Oct 02, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am new to the utility industry so I have a limited view-experience with these types of programs. I have used other accounting and payroll programs over the years but we only use the utility portion of Asyst. It does what we want and to be fair, I am sure it does much more than what we use. It would be nice to be able to format our own reports or billing forms with out having to call it in, an then wait for it to be done, but that is the only major let down that I have found while using this system. Again, the customer service has always been outstanding, and very quick to respond, and very knowledgeable and friendly.

I been using this software for about the last four months.

Sep 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: So far everything seems to be working well for us. I do not have any complaints.

City Clerk

Aug 05, 2009
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: This software contains most of what we needed. It just takes some time to learn how it operate all the features. Thank God they have such a good support staff.

Cons: I wished when you did the daily balances that it broke out the sales tax separate and also in the the billing totals. Also I don't have anyway of getting a complete consumption report monthly that I need for reports to the state.

Overall: It is a good software and it has really saved me time from when we were doing it by hand.

Vendor Response

by United Systems Technology on August 10, 2009

The Payment Credit edit report can be ran for any time period to easily break out the sales tax and other services for any period. In additon, the Consumption Analysis Report can be ran to get total consumption by service for any point in time.

Utility Billing

Jul 28, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: ease of meter reading, editing, billing. Good reports. Customer support is outstanding.

Cons: none to mention

Overall: any problems that should occur are easily handled by fast and friendly customer support reps

asyst utility billing

Jul 20, 2009
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Pros: Tons of reports.
User defined options throughout.
The price is great.

Cons: Can be difficult to set up, especially if you don't have a good working knowledge of what you want.
As with all software utilities, if you are doing a conversion from a different system, there will be problems.

Overall: It's a great system for cities and towns with less than 10 -15 thousand accounts.

If you are dollar restricted, this is probably the best system you can find based on "bang for your bucks".