# asyst:Utility Billing Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is asyst:Utility Billing the right Utility Billing solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/74180/asyst-Utility-Billing/reviews --- asyst:Utility Billing 4.4 (7) [View alternatives](https://www.capterra.com/p/74180/asyst-Utility-Billing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of asyst:Utility Billing Ease of use 4.4 Customer Service 4.9 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DN Dianne N. City Clerk Used the software for: ### "City Clerk" August 5, 2009 4.0 It is a good software and it has really saved me time from when we were doing it by hand. Pros This software contains most of what we needed. It just takes some time to learn how it operate all the features. Thank God they have such a good support staff. Cons I wished when you did the daily balances that it broke out the sales tax separate and also in the the billing totals. Also I don't have anyway of getting a complete consumption report monthly that I need for reports to the state. Review Source Response from CentralSquare August 10, 2009 The Payment Credit edit report can be ran for any time period to easily break out the sales tax and other services for any period. In additon, the Consumption Analysis Report can be ran to get total consumption by service for any point in time. CP Cynthia P. Accountant Used the software for: ### "Meet the basic needs of our company. Customer Service is the best i have ever seen" October 2, 2015 4.0 I am new to the utility industry so I have a limited view-experience with these types of programs. I have used other accounting and payroll programs over the years but we only use the utility portion of Asyst. It does what we want and to be fair, I am sure it does much more than what we use. It would be nice to be able to format our own reports or billing forms with out having to call it in, an then wait for it to be done, but that is the only major let down that I have found while using this system. Again, the customer service has always been outstanding, and very quick to respond, and very knowledgeable and friendly. Review Source TD TONY D. CITY CLERK / TREASURER Used the software for: ### "asyst utility billing" July 20, 2009 3.0 It's a great system for cities and towns with less than 10 -15 thousand accounts. If you are dollar restricted, this is probably the best system you can find based on "bang for your bucks". Pros Tons of reports. User defined options throughout. The price is great. Cons Can be difficult to set up, especially if you don't have a good working knowledge of what you want. As with all software utilities, if you are doing a conversion from a different system, there will be problems. Review Source KC Karen C. Finance Officer Used the software for: ### "Easy to implement, learn and use." October 5, 2015 5.0 I do not work on a daily basis with the utility billing; however, I do "fill in" when necessary. I did ask the staff who do work with it daily with the first question being "what are the pros of the software?" - the reply was a quick "it's easy to learn and use.". The next question was "what are the cons?" - there was nothing but silence. There were no complaints. 'Nuff said. I will also add that we have had nothing but great customer service from USTI. Review Source PW Paula W. Finance Director Used the software for: ### "Utility Billing" July 28, 2009 5.0 any problems that should occur are easily handled by fast and friendly customer support reps Pros ease of meter reading, editing, billing. Good reports. Customer support is outstanding. Cons none to mention Review Source JAB Jo Ann B. City Secretary Used the software for: ### "Everyday since 1997." October 7, 2015 5.0 Upgraded in 2005 to asyst version 10 from the UBS DOS version. Great customer service. Review Source CR Cindy R. Deputy County Treasurer Used the software for: ### "I been using this software for about the last four months." September 10, 2015 5.0 So far everything seems to be working well for us. I do not have any complaints. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.