--- title: "Zaui Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zaui Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/74193/Zaui-Software/" page_type: "product" language: "en" --- # Zaui Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zaui ## What is Zaui? Zaui is a technology leading reservation and management software designed for shuttle companies, tour, activity and rental operators. Zaui is one of the longest-standing reservation systems in the industry. Creating innovative tools to grow tourism companies. Features: centralized operations management, e-commerce booking engine, mobile and Point-of-Sale apps, inventory and pricing management, agent/affiliate bookings, vehicle and route management, online reseller (OTA) channels and much more. ## What is Zaui used for? [Reservations](https://www.capterra.com/reservations-software/)[Tour Operator](https://www.capterra.com/tour-operator-software/)[Transportation Management](https://www.capterra.com/transportation-management-software/) Overall rating Based on 58 user reviews Reviews sentiment Positive 84% Neutral 9% Negative 7% Starting price Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Zaui alternatives Highest Rated [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.8 (1,193)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (529)](https://www.capterra.com/p/163474/WeTravel/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/74193/Zaui-Software/alternatives/) ## FAQs about Zaui Overview ### What problems does Zaui solve? Zaui solves fragmented booking, check-in, routing, and inventory workflows for tour, shuttle, and activity operators by centralizing reservations, trip parameters, manifests, add-ons, and payments. Operations managers, dispatchers, drivers, and frontline staff benefit from fewer manual updates, better schedule visibility, easier OTA and website integrations, and faster setup of new activities. Answer based on 30 reviews Overview ### Which roles and teams benefit most from Zaui? Zaui is most used by owners, general managers, and executives at tour and transportation businesses who need centralized booking, scheduling, and operational oversight. Sales, marketing, and customer service teams use it to manage reservations, support guests, and drive bookings, while frontline charter and driver staff rely on accurate trip and passenger information. Answer based on 54 reviews Overview ### What company size and industries is Zaui built for? Zaui is built primarily for small tourism businesses, with 96% of reviewers from small companies and 44% in Leisure, Travel & Tourism. It also serves Transportation, Trucking, and Railroad businesses at 30% and Hospitality companies at 14%, especially transportation and shuttle operators, tour providers, rental companies, and ticket vendors. Answer based on 54 reviews Features and Usability ### What are the key features of Zaui? Zaui includes core booking and reservations management tools like online booking, central reservation system, and availability management. Differentiating features include travel management, driver and tour management, and API integrations with OTAs and websites. Reviewers also highlight customizable reports, pricing controls, mobile access, and POS or ticketing support. Answer based on 30 reviews Integrations ### Which third-party tools and platforms does Zaui integrate with? Zaui connects to 15 third-party tools and platforms, including payment, analytics, marketing, and automation tools such as PayPal, Stripe, authorize.net, Google Analytics 360, Google Tag Manager 360, Twilio, Zapier, and Windcave. It also integrates with Bazaarvoice, CartStack, Smartwaiver, Fotaflo, Routific, Sojern Traveler Platform, and FreedomPay. Answer based on 8 reviews Getting Started and Support ### How easy is it to onboard and train a team on Zaui? Zaui offers live online sessions, webinars, documentation, and videos to help teams learn the system. Frontline users often get up and running quickly, while admins and new setup owners may need more time to learn terminology, reporting, pricing, and navigation. Reviewer feedback also notes helpful support during onboarding. Answer based on 18 reviews Getting Started and Support ### What customer support options does Zaui offer, and how do users rate the experience? Zaui offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, patient, and knowledgeable during setup and daily use, though some report inconsistent answers, refund follow-up issues, and frustration when outages or slow updates affected trust. Answer based on 30 reviews Features and Usability ### How well does Zaui handle online bookings? Zaui handles online bookings well for many tour, rental, and transportation operators, especially teams replacing phone-heavy reservations. Users value the centralized booking flow, payment handling, integrations, and API access, though some businesses report backend complexity, slower mobile check-in, and gaps around self-service changes, templates, or specialized workflows. Answer based on 25 reviews Features and Usability ### Is Zaui easy to use for daily operations? Zaui works well for daily booking, scheduling, and inventory tasks once teams are set up, especially for frontline staff and small operators. Many users find routine actions straightforward, but the backend can feel clunky for new admins, with crowded menus, cumbersome setup steps, and some reporting or workflow tasks taking extra effort. Answer based on 20 reviews ## Features AI summary Based on 5,388 Reservations reviews Capterra data shows that buyers of reservations software rank the following features as their top priorities: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) Zaui includes **Online Booking** and **Booking Management**, so businesses can accept reservations online and handle booking details from one system. However, it does not include **Calendar Management**. Instead, it offers other important capabilities that reviewers also value, including **Payment Processing** (**51%**), **Customer Support** (**46%**), and **Mobile Access** (**45%**). These features help businesses take payments more efficiently, respond to customer needs, and manage reservations on the go, helping teams keep daily operations organized and improve the booking experience. Online Booking 3.8 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Booking Management 3.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Payment Processing 4.4 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Customer Support 4.8 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Mobile Access 2.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Activities Booking 4.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Allows businesses to offer customers reservations for a variety of activities. Zaui 76 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Central Reservation System: Update and maintain information on inventory and rates to manage guest reservations in real time - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Data Management: Searchable repository of information about clients - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - EDI: Transfer of data from one computer system to another - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Management: Schedule and manage the logistics of activities and other gatherings - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Group Reservations: The ability to reserve times in groups. - Inventory Management: Track and manage inventory levels to maintain proper supply - Itinerary Creation: Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project - Kiosk Ticketing: Obtain tickets via Kiosk upon arrival at event - Live Driver Tracking: Track driver locations on a map in real time - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Mobile Ticketing: Allowing users to order, pay for, obtain, and validate tickets using mobile devices - Multi-Day Booking: Bookings that last more than one day - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Online Ticketing: Allow users to buy and sell tickets online, register for events, and collect buyer information - Onsite Ticketing: Allows event organizers to sell and manage tickets directly on-site - Package Creation: Sell multiple products or services together, as a set - Payment Processing: Accept, record, and reconcile financial transactions - Planning: Leverages data from budgeting and forecasting processes to help corporations understand their reality and make decisions accordingly. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Print-at-Home: The ability to print tickets before arriving - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Quotes/Estimates: Generate quotes or estimates for customers - Rate Management: Track/optimize rates in relation to usage - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Season Tickets: Grants the users access to all events for one season - Seating Map: For selection of seat at booking or check-in - Supplier Management: Manage all supplier data and operations - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Brokering: The resale of tickets based on demand and availability - Ticket Reservations: Create and manage ticket reservations for various events - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Waiver Management: Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.1 (56) 4.1 Based on 56 reviews ## Pricing Value for money 4.1 (50) Value for money 4.1 (50) 4.1 Based on 50 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ authorize.net](https://www.capterra.com/p/221412/authorizenet/)[ Routific](https://www.capterra.com/p/142530/Routific/)[ Smartwaiver](https://www.capterra.com/p/168238/Smartwaiver/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (52) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (52) 4.5 Based on 52 reviews ## User reviews Overall rating 4.3 Based on 58 reviews Filter by rating 5(31) 4(18) 3(5) 2(1) 1(3) Mentioned topic Sorted by most recent AS Aaron S. General Manager Transportation/Trucking/Railroad ### "Banff Airporter review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 14, 2026 We have had a positive overall experience with Zaui for over 20 years. All staff are always eager to help with any issues and / or listen to what we would like to see for additional features. Pros That the software is very reliable with minimal glitches occurring. And that one can contact the support team quickly if there is an issues, 24/7. Cons The "look up" field when making a booking is very slow, it is quicker for staff to ask for the guest names. But this would be due to our thousands of bookings in the system. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JN Jose N. Finance and Operations Manager Entertainment ### "Support and a True Partnership Approach" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 11, 2026 Our overall experience with Zaui has been very positive, particularly when it comes to customer service and support. What stands out most is the team's willingness to listen and understand our operation and our specific needs rather than taking a one-size-fits-all approach. The level of attention, responsiveness, and genuine interest in helping us get the most out of the platform has been excellent. We appreciate having a team that is proactive, receptive to feedback, and willing to work collaboratively with us to find solutions and improve our setup. For us, that level of personalized support and partnership is extremely valuable. It feels like Zaui is invested not only in providing the technology, but also in supporting our business and helping us succeed. Pros Zaui is a robust and flexible reservation platform that works particularly well for tourism operators. It provides strong booking and operational functionality, good reporting capabilities, and plenty of options to configure the system around the needs of the business. We’ve also been very impressed with the support and engagement from the Zaui team. They have been receptive to feedback, proactive in showing us newer capabilities, and genuinely interested in helping us optimize how we use the platform rather than simply selling us software. Cons With the amount of functionality available, the system can take some time to fully understand and configure, particularly when inheriting an account that has been built up over several years. Some areas of the interface and workflows could also be more intuitive. That said, many of these challenges can be addressed through proper setup, training, and working closely with the Zaui team. Alternatives considered [TripWorks](https://www.capterra.com/p/205144/TripWorks/) [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reasons for choosing Zaui Still looking, we havent made a final decision. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. IM Ian M. CEO Leisure, Travel & Tourism ### "LIFE made simple with ZAUI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2026 From onboarding to implementation and support, it is a pleasure to work with ZAUI. The only regret we have is that we did not use ZAUI sooner. Pros Onboarding with ZAUI was unlike any system we had tried or worked with before. Our agent kept us up to date on our progress and stayed in constant contact. Even one of the directors met with us in an online meeting to welcome us to the system. Our clients love the system, as it makes it much easier for them to book and pay for our services online. The report structure is amazing and allows us to compile custom reports. This way, we know exactly how we did in any given month and can track expenses versus income seamlessly. Clients' payments are secure and protected by the online payment portal ZAUI works with. Travel bookings have never been simpler for our clients and staff than it is with ZAUI. Cons Compared to the systems we used before, ZAUI costs quite a bit more to run as a system, but we also receive way more than before. Switched from [Rezdy](https://www.capterra.com/p/122690/Rezdy/) With REZDY we did not get the support we needed to move our services forward and serve our customers better. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AM Amy M. Owner Retail ### "I do not recommend Zaui" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 4, 2026 Extremely exhausting. I spent more time manually managing inventory and it is so expensive. A booking platform should reduce workload and prevent operational mistakes. Zaui created more work, more stress and more risk for our business. After countless errors, unreliable syncing, confusing configuration and inadequate support, we decided to terminate our service. Pros There really is nothing I can say that is positive about Zaui. The system is overwhelming and complex. Cons \*\*Unreliable, overly complicated and difficult to manage\*\* Our experience with Zaui has been extremely frustrating. The system is overly complex, overwhelming to configure and requires far too much manual monitoring for something that is supposed to simplify operations. We experienced countless errors with availability, capacity, blocked departures and the GetYourGuide and Viator integrations. Information did not reliably sync, bookings came through when they should not have, and we could never feel confident that the inventory displayed across the different platforms was accurate. You simply cannot rely on the system without constantly checking everything yourself. Support was also inconsistent. We received conflicting or incomplete information, and staff often could not explain a straightforward way to configure or manage the system. Important setup requirements were only identified after serious problems occurred. Rather than receiving a clear solution, we repeatedly had to open new tickets, explain the situation again and spend hours troubleshooting. Billing information provided by support also conflicted with how we were ultimately charged, further undermining our confidence in the company. I do not recommend Zaui. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) I have not made the switch yet but am in the process of doing so. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) [Checkfront](https://www.capterra.com/p/99249/Checkfront/) [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reasons for choosing Zaui They said the customer would carry the costs but it clearly isn't the case when working with OTA's as Zaui is charging regardless of the amount. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PA paul A. Grand poh ba Music ### "Doesn't work, cost me customers " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 3, 2025 Company won't acknowledge that they have charged me dor months for a product that never worked. Won't answer requests for refund. Pros Sysyem never worked as decribed. Caused absolute chaos. Won't answer emails or refund money. DO NOT TRUST THIS COMPANY Cons It didn't work, ever. Software sent confirmations with double the price. Messed up onhoarsing so existing reservations were lost. System could not even get our open hours right. Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Online booking capacity, in theroy at least Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 16, 2025 We’re truly sorry to hear about your experience. This is far from the standard we strive for. We understand how critical it is for your booking system to work smoothly, and the issues you've described are concerning. We also apologize if you felt your concerns weren’t addressed promptly. We did process a full refund for you, and hope this helps close the matter fairly. If there’s ever more we can do or if you’d like to discuss anything further, please reach out to us directly at customersuccess@zaui.com and reference this review so we can prioritize your case. Thank you for your feedback — it helps us improve. We hope to restore your trust. ML Michael L. CEO Transportation/Trucking/Railroad ### "This system is the solution to your problems." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2025 All staff is helpful and friendly, system works well and it’s easy to use and modify. Pros Ease of use of the system, excellent customer service, system stability, easy routine changes, easy to create new activities. Cons The only criticism I can offer is that there is no way for me to flag a Customer profile for the purpose of refusing future service. Switched from [HGTS Web Reservations Manager](https://www.capterra.com/p/129397/HGTS-Web-Reservations-Manager/) Years of maintenance and the overall quality of the online booking engine Alternatives considered [HGTS Web Reservations Manager](https://www.capterra.com/p/129397/HGTS-Web-Reservations-Manager/) Reasons for choosing Zaui Responsive customer service and ease of setup Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. BF Brian F. Sys Admin Leisure, Travel & Tourism ### "A fantastic reservation solution a far better system and support team than competitors" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 29, 2023 Pros Customisation, report builder, dashboard layout, support Cons Sometimes system speed can be a bit slow Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor June 19, 2024 Hi Brian, Thank you for taking the time to share your review with us! We are thrilled to hear you had a great experience with the platform and our Customer Support teams. We aim to make your life easier! We understand your feedback regarding the speed. If you still feel it's an issue, please don't hesitate to reach out to us. We are constantly working to improve our system and we value your feedback. NS Nate S. Owner Leisure, Travel & Tourism ### "Convoluted and clunky" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 May 15, 2023 Feels like as zaui expanded, they just kept putting patches on patches to make things work, and now it is not a streamlined machine. Sticking with it for this season to see if it gets better with more use....but not holding my breath Pros It can do a lot, and it looks good from an webpage booking view, but.... Cons But despite its breadth of functions, it is very complicated to set up anything. There are so many options and menus that you have to switch between just so that you can create a basic activity. Booking tours isn't as easy as other platforms I've used. No calendar view that is functional. Their "knowledge base" (their online help website" is nice when it points you in the right direction, but multiple times I've had it show me to do things in a strange way, and then their customer support says \[sensitive content hidden\]. Oh ya...and their phone app foe backoffice still doesn't show availability of tours when trying to use it to book. It's been "getting fixed" for at least 4 months now. Reasons for choosing Zaui Flexible pricing plan so customer doesn't land with a 6% booking fee. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor June 19, 2024 Thank you, Nate, for sharing your feedback. I'm sorry to hear about your disappointment with Zaui. We understand that setting up a platform can be stressful, and we want to make your experience as smooth as possible. If you're still having issues, please let us know, and we'll connect you with the right person to help. Your review is valuable to us as it helps us identify areas for improvement. Thank you again for your input SG simpn G. ceo Leisure, Travel & Tourism ### "escapade mauricie " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 20, 2023 Pros overall pretty good , excellent for transport Cons sometimes i found the back office complicated Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reasons for choosing Zaui my friend suggest it to me Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2024 Hello Simon - Thank you for posting this review! We are happy to hear that you are enjoying using Zaui. I'm excited to let you know we are adding more functionality to make it even more seamless to use our back office. If you have any additional questions or feedback, please do not hesitate to reach out! SM Stefanie M. Director Leisure, Travel & Tourism ### "Moderately satisfied and sure hoping things get better" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 April 7, 2023 We can now take credit cards online and have a book now button on our website. This has freed up a lot of time on the phone taking credit card information and manually entering other details into trip manifests. Pros The same people answer my questions, and for the most part have been able to solve things that are system critical. It keeps all of our bookings in one place, and we can set the parameters of each trip to be different. Adding products like rental items to an activity is a nice addition. When I'm signed out after a period of inactivity and I sign back in, I am returned to whatever page I was working on. I like that. Cons When I am creating a new activity, I have to have already creating my pricing code for it (there is no way to click on pricing and be taken to a pop up that lets me add a new pricing product). So I have to open up another window and go to pricing and then make a new one.There are way too many options, so it makes moving around through Zaui just terrible to learn for a new person. It would be great if you could customize the features that you use, so that only they show up for a user (for instance, I only ever use a direct link HTML to embed my zaui booking page into my website. I have to go to embeds and widgets and each time, select direct HTML link, it doesn't keep that as my default. Oh, and even better than this, would be that once I finish an activity and save it, that the link would pop up automatically on the same page so that I don't have to go through the process of finding it each time - and if I have a separate window open with the trips, I have to refresh it each time I add a new trip, and then that puts me back at having to select direct HTML link again). It's slow, cumbersome, and doesn't autosave. The save button should be at the bottom of pages as well as the top. Lots of other things, unfortunately, are frustrating and I believe could be simplified and made more effective to work in the back end. Reasons for choosing Zaui Canadian, and seemed at the time to meet our needs. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor June 19, 2024 Hi Stefanie, Thank you so much for your feedback! We always appreciate hearing from our customers, as your insights help us grow and improve.Have you tried our Activity Booking Widget? It’s easily embeddable on your booking page. I would also love to learn more about any gaps you’ve noticed in the software and what we can do to address them. Again, we truly appreciate the time you took to share your thoughts, and I look forward to connecting with you soon. [View all Reviews](https://www.capterra.com/p/74193/Zaui-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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