--- title: "Zaui Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Zaui the right Tour Operator solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/74193/Zaui-Software/reviews/" page_type: "reviews" language: "en" --- Zaui 4.2 (57) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Zaui Ease of use 4.1 Customer Service 4.5 ## Pros and Cons in Reviews ML Michael L CEOTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “All staff is helpful and friendly, system works well and it’s easy to use and modify.“ April 28, 2025 pA paul A Grand poh baMusic, 2 - 10 employeesUsed the software for: Less than 6 months. “Company won't acknowledge that they have charged me dor months for a product that never worked.“ June 3, 2025 sg simpn g ceo Leisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “overall pretty good , excellent for transport“ April 20, 2023 NS Nate S OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 6-12 months. “Feels like as zaui expanded, they just kept putting patches on patches to make things work, and now it is not a streamlined machine. “ May 15, 2023 SB Sarah B ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 6-12 months. “Easy to intergrate and report management is useful for a number of applications.“ March 4, 2022 NS Nate S OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 6-12 months. “Booking tours isn't as easy as other platforms I've used. “ May 15, 2023 KP Kimberly P Operations ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Zaui was the first (and only one) that gave us all that we needed and was easy to use. “ March 17, 2022 DD Dean D ManagerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “Initial setup was cumbersome and a little frustrating. As is making some alterations.“ April 13, 2021 ## Showing most helpful reviews Showing 1-25 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dylan M. Member Used the software for: 2+ years ### "What great support!" March 8, 2018 4.0 Pros Great support. Very versatile pricing structure. Basic reporting is easy. Easily integrated into our website. Cons Not the easiest system to get used to - clunky. Reporting is limited - basic reporting is easy enough, but finding anything advanced is difficult, and automated (e.g. emailed) reporting is non-existant. Discounts limited - can only be $ based, not based on number of tickets. Review Source ML Michael L. CEO Transportation/Trucking/Railroad Used the software for: 2+ years ### "This system is the solution to your problems." April 28, 2025 5.0 All staff is helpful and friendly, system works well and it’s easy to use and modify. Pros Ease of use of the system, excellent customer service, system stability, easy routine changes, easy to create new activities. Cons The only criticism I can offer is that there is no way for me to flag a Customer profile for the purpose of refusing future service. Alternatives considered [HGTS Web Reservations Manager](https://www.capterra.com/p/129397/HGTS-Web-Reservations-Manager/) Reason for choosing Zaui Responsive customer service and ease of setup Switched from [HGTS Web Reservations Manager](https://www.capterra.com/p/129397/HGTS-Web-Reservations-Manager/) Years of maintenance and the overall quality of the online booking engine Review Source AM Amy M. Owner Retail Used the software for: 1-2 years ### "I do not recommend Zaui" September 4, 2026 1.0 Extremely exhausting. I spent more time manually managing inventory and it is so expensive. A booking platform should reduce workload and prevent operational mistakes. Zaui created more work, more stress and more risk for our business. After countless errors, unreliable syncing, confusing configuration and inadequate support, we decided to terminate our service. Pros There really is nothing I can say that is positive about Zaui. The system is overwhelming and complex. Cons \*\*Unreliable, overly complicated and difficult to manage\*\* Our experience with Zaui has been extremely frustrating. The system is overly complex, overwhelming to configure and requires far too much manual monitoring for something that is supposed to simplify operations. We experienced countless errors with availability, capacity, blocked departures and the GetYourGuide and Viator integrations. Information did not reliably sync, bookings came through when they should not have, and we could never feel confident that the inventory displayed across the different platforms was accurate. You simply cannot rely on the system without constantly checking everything yourself. Support was also inconsistent. We received conflicting or incomplete information, and staff often could not explain a straightforward way to configure or manage the system. Important setup requirements were only identified after serious problems occurred. Rather than receiving a clear solution, we repeatedly had to open new tickets, explain the situation again and spend hours troubleshooting. Billing information provided by support also conflicted with how we were ultimately charged, further undermining our confidence in the company. I do not recommend Zaui. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[Checkfront](https://www.capterra.com/p/99249/Checkfront/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Zaui They said the customer would carry the costs but it clearly isn't the case when working with OTA's as Zaui is charging regardless of the amount. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) I have not made the switch yet but am in the process of doing so. Review Source VR Verified Reviewer Reservations Assistant Museums and Institutions Used the software for: 1-2 years ### "Simple and Effective with Amazing Support" August 7, 2021 5.0 From initial set-up and training through to today, the entire experience has been smooth. I was confident enough in my understanding of the system about 3 days after we first got it to train our entire staff. Every interaction I've had has been positive and I would confidently recommend Zaui to anyone looking for this type of software. Pros The incredibly fast set-up and ease of use for frontline staff is a major plus. The on-boarding and support teams are very responsive and go above and beyond what one would expect. The number of features that we could grow to use in the future is impressive as well. Cons It would be nice to be able to disable/further customize some aspects of the software. We use Zaui for a free tour offering, but there is no ability to eliminate dollar amounts and checkout language, even on the customer facing end. I do recognize that we are in a tiny minority of users with this request, and they have noted it. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[RESMARK](https://www.capterra.com/p/99106/RESMARK-Systems/) Reason for choosing Zaui Like many sites, we suddenly found ourselves needing booking/reservation software very suddenly in 2020. After comparing products and doing demos with other top contenders, we went with Zaui for a number of reasons, but a large deciding factor was how excellent and responsive the team was in working on an impossibly tight timeline. One other positive for us was that this is a Canadian-based company, although this was not a major consideration. Review Source CF Charles F. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Scalability" August 13, 2019 5.0 The biggest benefit I have gained from Zaui is added efficiency. We are able to do more with fewer people, and we are able to work from wherever we so please. I can even Zaui while having sushi, and I often do. Pros We are into our fifth year with Zaui, and as a business. We began with just one van so it was a relatively easy process to get up and running with a simple schedule. Fortunately we discovered a local niche that needed to be filled, and a year later we were up to ten vans and counting. Houston has two airports. Zaui makes it easy to create express runs to each airport, as well as multi-stop activities. The software is highly-configurable and once you have established your schedule it will allow you to track and manage a fleet of vehicles, drivers and their passengers. On our busiest days we have moved more than 500 passengers in a dozen 14-passenger Mercedes-Benz Sprinter vans. I couldn't imagine trying to tackle that with pencil and paper, or even a printout. Zaui allows the drivers to see an electronic manifest that can be refreshed in an instant as the office personnel moves passengers around as necessary. The drivers can check-in their passengers and it is instantly updated in the system. The reservation itself is easy to read and looks professional, because it is. Our customers don't even need to print it out because the driver, either has them on the manifest, or is able to search by name or confirmation number. The driver can check them in even if they are scheduled for a different shuttle time. Zaui staff is amazing! They are always pleasant even when I am not!! Cons We have over 31,000 reservations now, so the Lookup feature shows some instability when trying to retrieve a name from the database. Private shuttle reservations don't show on the schedule until a payment or partial payment is made. We work around this by leaving notes at specific shuttle times where we expect this group to be. I have yet to see a photo of Zaui's huge office space. When I call in I can hear people in the background more than fifty feet away. I have heard the ceiling is made of wood. Must be nice. Reason for choosing Zaui This is a redundant question. Switched from [Checkfront](https://www.capterra.com/p/99249/Checkfront/) We made the switch very early on, months before we served our first customer. It just did not have the functionality I was looking for. Review Source Response from Zaui Software August 14, 2019 Thank you for your awesome feedback Charles! It has been incredible to be a part of your amazing success story! We chuckled a bit at the "huge office space" comment. Although we aspire to have a warehouse for an office one day, our close-knit quarters will have to do for now! We are incredibly grateful to have partners like you and are always here to support your business, no matter your mood, no matter the size of your question. Thanks for riding with us! We can't wait to see what is next for Galveston Express! DD Dean D. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Good booking system " April 13, 2021 4.0 Overall it’s been a good experience and we’ll stick with their software for a lot longer. Pros Zaui software has been amazing for our online bookings. It considerably has lessened the workload of phone bookings and been very useful to connect with third party sellers of our product. Cons Initial setup was cumbersome and a little frustrating. As is making some alterations. Just the system not having the capacity to understand our product. We always find a way though. Alternatives considered [Wherewolf](https://www.capterra.com/p/178859/Wherewolf/) Reason for choosing Zaui Cost and ease of connecting with third party agents Review Source Response from Zaui Software April 29, 2021 Hi Dean, Appreciate you for taking time to share your feedback with us. It's great to hear that Zaui is delivering value in helping with offloading phone bookings and letting the booking engine do the heavy lifting for Toby Creek Adventures. Also wanted to add that it's been a pleasure working with your team (Nicole) in switching over to the new online booking engine, and setting up staggered intervals for your ATV tours to keep both your team and guests safe. Let us know if there's anything else we can help with! Best, The Zaui Team pA paul A. Grand poh ba Music Used the software for: Less than 6 months ### "Doesn't work, cost me customers " June 3, 2025 1.0 Company won't acknowledge that they have charged me dor months for a product that never worked. Won't answer requests for refund. Pros Sysyem never worked as decribed. Caused absolute chaos. Won't answer emails or refund money. DO NOT TRUST THIS COMPANY Cons It didn't work, ever. Software sent confirmations with double the price. Messed up onhoarsing so existing reservations were lost. System could not even get our open hours right. Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Online booking capacity, in theroy at least Review Source Response from Zaui Software July 16, 2025 We’re truly sorry to hear about your experience. This is far from the standard we strive for. We understand how critical it is for your booking system to work smoothly, and the issues you've described are concerning. We also apologize if you felt your concerns weren’t addressed promptly. We did process a full refund for you, and hope this helps close the matter fairly. If there’s ever more we can do or if you’d like to discuss anything further, please reach out to us directly at customersuccess@zaui.com and reference this review so we can prioritize your case. Thank you for your feedback — it helps us improve. We hope to restore your trust. VR Verified Reviewer Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Zaui Review" April 18, 2019 5.0 Overall experience has been fantastic. I have never found another company that offers the same level of customer service as Zaui does. They work one on one with businesses and really help you with getting things set up properly. Pros It is very versatile and the customization ability is fantastic. Customer service is second to none. The staff are exceptional at helping figure out any issues and getting them resolved quickly. API connects very easily and seamlessly with all the major OTA's. Cons It would be nice if there was a set of templates to choose from for the booking window design. Review Source Response from Zaui Software May 18, 2019 Thank you so much for your awesome feedback! Our customer service team is smiling ear to ear! Happy to hear your getting good use out of the OTA channel manager. I have added your recommendation for more booking window templates to be added to our dev team roadmap. We appreciate you working with us over the years. Please let us know if we can support you in any way! DM Dominic M. Manager, Consumer Sales & Marketing Leisure, Travel & Tourism Used the software for: 2+ years ### "Great reservations+operations platform that can grow with your business!" April 3, 2019 5.0 Pros \- Super-customizable system for any tourism business scenarios (complex multi-component packaging, shared inventories, add-ons, merchandise; charters, cross-selling, etc); - Has functionality & integrations not available with other systems we've explored; - Great technical support team; - Fully-customizable online booking portal(s); Cons \- Past issues with system speed (seems to be resolved now) Review Source Response from Zaui Software May 18, 2019 Thanks so much for your review Dominic! We have been so proud to watch Prince of Whales grow over the years and look forward to many more successful years! Happy to hear you getting the most out of the customization and digging deep into the feature set! Please let us know if we can of any help! Best of luck as we head into Whale season! VR Verified Reviewer Sales Analysts Hospitality Used the software for: 2+ years ### "Great Software for tourism companies " April 15, 2019 4.0 Pros \- Easy to use - Allows you to connect to other companies using Zaui - Great customer service - Great POS system for mobile agents Cons \- Reports are not the best - Some times the system can be a bit slow, but it depends on how many products and items a company has Review Source Response from Zaui Software May 18, 2019 Thanks for taking the time to leave that great feedback! We are always working to improve our reporting tools and I hope you are enjoying the new Insights dashboard and analytics! Thanks for the props to our customer service team! I will also be sure to pass that along. As well the nods to our mobile and POS developers (Those guys rarely get to hear that good stuff! ; ) Please let us know if we can be of any service! AM Antonio M. Owner Information Technology and Services Used the software for: 1-2 years ### "A great reservation software" February 25, 2021 5.0 We connected to Zaui API to make bookings in two markets were were just starting. It was a seamless process, and the developers were happy to work with them. They offer a service that focuses mostly on tickets to events and parks, with the tour bookings being secondary. I can only recommend it, as it not only a great software but comes with amazing support and developers that will actively help your team with the integration. Pros Zaui has the best online booking form from all the reservation software I had the pleasure of using in the last five years. I was working with Zaui on a project that brought many reservation systems together, and they were one of the easier APIs to implement. Cons We never had any issues working with Zaui, it is a great booking system. Alternatives considered [TourCMS](https://www.capterra.com/p/20150/TourCMS/)[Rezdy](https://www.capterra.com/p/122690/Rezdy/)[Rezgo](https://www.capterra.com/p/33729/Tour-Activity-Booking-System/)[Bókun](https://www.capterra.com/p/178518/Bokun/) Review Source MK Monica K. Director, Sales & Marketing Hospitality Used the software for: 2+ years ### "Fair" April 1, 2019 4.0 Pros We benefit greatly from Zaui's ability to map to other systems which allows select partners to book into our live inventory. Cons Although Zaui works well for our daily sightseeing tours, it is not well developed in regards to our private charter services. Review Source Response from Zaui Software May 18, 2019 Hi Monica! Thanks for your review. We are excited to see Landsea have so much success connecting to local partners through Zaui Connect! Landsea is landmark in Vancouver and certainly the same for our company. We have noted the private charter services as an area to improve on. We hope we can help in this feature set soon. As always please let us know if we can help with anything. Chat with you again soon! IC Inge C. General Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "TA review" March 21, 2019 4.0 Great for online booking. Could use some features tracking customers bookings so they can get a 10 + 1 free automatically or the ability to blacklist customers and/or have notes pop up when booking Pros Ease of use. Cons Functionalities. Review Source Response from Zaui Software May 18, 2019 Hi Inge! Thanks for your review and the great feedback on new features to look into. We have added them into our road map to discuss as we continue to improve the platform. Wishing you and Truth Aquatics the best as we head into the busy season! Please let us know if we can be of any assistance! CA Cristina A. Office Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Easy to use, great support" April 19, 2021 5.0 great! Pros Easy to use and Zaui has heard our needs and implemented as needed Cons Can't compare as I had never used a reservations software Review Source Response from Zaui Software April 29, 2021 Thanks for the kind words and review, Cristina. Great to hear that Squamish Connector's needs were fully understood, and your requirements implemented by the team! It has been a joy working with you, and do let us know where we can further support. Cheers, - The Zaui Team TH Tina H. Ticket Agent Leisure, Travel & Tourism Used the software for: 6-12 months ### "ZAUI is awesome " April 1, 2019 5.0 Wish it would link all of our suppliers to our bookings. Pros It’s easy anyone can do it! Once you learn it, it’s simple. Cons Wish they had a manual you can quick reference to. Review Source Response from Zaui Software May 18, 2019 That is AWESOME Tina! Thanks for the fantastic review. There are a ton of resources and how to manuals if you log in to: Support.zaui.com and go to "User Guide". We are also launching an easy to use (step-by-step) tutorial service on all the features so you'll be able to quickly conquer anything within the Zaui platform! Please let us know if we can be of any other assistance! All the best to our pals in Louisiana! SF Steven F. Shuttle driver and tour guide Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Updates in use" April 14, 2021 5.0 Good Pros The display and the data information on different customers profile Cons The updates and some of the smaller icons Review Source Response from Zaui Software April 29, 2021 Hi Steven, Thanks for sharing your experience with us, and it's wonderful to hear that you've found the different customer profiles useful in your day to day operations. We're working on making the system even more accessible and user friendly, and will pass your feedback on to the rest of the team. Stay safe, be well and we wish you a wonderful season ahead! - The Zaui Team JC Jason C. President Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Does what it's supposed to" April 1, 2019 4.0 We use it because all the other tour companies use it. Customer support is pretty good. Pros Lots of functionality. Can customize quite a bit. Cons Seems like a dated platform. Not that easy to use and not intuitive. Review Source Response from Zaui Software May 18, 2019 Thanks for your feedback and compliments on our support team Jason. We will be sure to pass that along to the team! We have been doing a lot of new updates to the user interface and analytics on the Zaui platform. The recent refreshes to the platform design and tools will definitely help with being a more user-friendly interface for your operations. Please let us know if we can be of any service! We look forward to helping your business hit those growth targets! CF Chris F. owner Used the software for: ### "Great Product!" January 30, 2014 5.0 We have been using the system for 6 years with great success. Zaui allows us to be mobile in our business and stay organized with reservations and operations. We're a small seasonal operator that relies on online bookings and these come in while we're in the field or in our off season. The system offers great reporting and keeps us on track ensuring we have guides assigned for tours and that customers have paid. I can't imagine running the business without it. It can appear somewhat complex at first and we certainly don't use all the features it offers but once set up, the day to day functionality is easy. Their support has always been responsive and helpful. A great team. Good overall value. Review Source BN Brent N. Owner Used the software for: Less than 6 months ### "Excellent support and service. Made my bookings way easier to manage." March 8, 2018 5.0 Like any new software it takes time to learn it's full power but this is one of the easiest programs we have used. Pros Integrated seemlessly with my website. User friendly and excellent support in place. The branding ability makes it seem like our customers are still on our website. Review Source JN Jose N. Finance and Operations Manager Entertainment Used the software for: 6-12 months ### "Support and a True Partnership Approach" September 11, 2026 4.0 Our overall experience with Zaui has been very positive, particularly when it comes to customer service and support. What stands out most is the team's willingness to listen and understand our operation and our specific needs rather than taking a one-size-fits-all approach. The level of attention, responsiveness, and genuine interest in helping us get the most out of the platform has been excellent. We appreciate having a team that is proactive, receptive to feedback, and willing to work collaboratively with us to find solutions and improve our setup. For us, that level of personalized support and partnership is extremely valuable. It feels like Zaui is invested not only in providing the technology, but also in supporting our business and helping us succeed. Pros Zaui is a robust and flexible reservation platform that works particularly well for tourism operators. It provides strong booking and operational functionality, good reporting capabilities, and plenty of options to configure the system around the needs of the business. We’ve also been very impressed with the support and engagement from the Zaui team. They have been receptive to feedback, proactive in showing us newer capabilities, and genuinely interested in helping us optimize how we use the platform rather than simply selling us software. Cons With the amount of functionality available, the system can take some time to fully understand and configure, particularly when inheriting an account that has been built up over several years. Some areas of the interface and workflows could also be more intuitive. That said, many of these challenges can be addressed through proper setup, training, and working closely with the Zaui team. Alternatives considered [TripWorks](https://www.capterra.com/p/205144/TripWorks/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reason for choosing Zaui Still looking, we havent made a final decision. Review Source IM Ian M. CEO Leisure, Travel & Tourism Used the software for: Less than 6 months ### "LIFE made simple with ZAUI" September 11, 2026 5.0 From onboarding to implementation and support, it is a pleasure to work with ZAUI. The only regret we have is that we did not use ZAUI sooner. Pros Onboarding with ZAUI was unlike any system we had tried or worked with before. Our agent kept us up to date on our progress and stayed in constant contact. Even one of the directors met with us in an online meeting to welcome us to the system. Our clients love the system, as it makes it much easier for them to book and pay for our services online. The report structure is amazing and allows us to compile custom reports. This way, we know exactly how we did in any given month and can track expenses versus income seamlessly. Clients' payments are secure and protected by the online payment portal ZAUI works with. Travel bookings have never been simpler for our clients and staff than it is with ZAUI. Cons Compared to the systems we used before, ZAUI costs quite a bit more to run as a system, but we also receive way more than before. Switched from [Rezdy](https://www.capterra.com/p/122690/Rezdy/) With REZDY we did not get the support we needed to move our services forward and serve our customers better. Review Source NS Nate S. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Convoluted and clunky" May 15, 2023 3.0 Feels like as zaui expanded, they just kept putting patches on patches to make things work, and now it is not a streamlined machine. Sticking with it for this season to see if it gets better with more use....but not holding my breath Pros It can do a lot, and it looks good from an webpage booking view, but.... Cons But despite its breadth of functions, it is very complicated to set up anything. There are so many options and menus that you have to switch between just so that you can create a basic activity. Booking tours isn't as easy as other platforms I've used. No calendar view that is functional. Their "knowledge base" (their online help website" is nice when it points you in the right direction, but multiple times I've had it show me to do things in a strange way, and then their customer support says \[sensitive content hidden\]. Oh ya...and their phone app foe backoffice still doesn't show availability of tours when trying to use it to book. It's been "getting fixed" for at least 4 months now. Reason for choosing Zaui Flexible pricing plan so customer doesn't land with a 6% booking fee. Review Source Response from Zaui Software June 19, 2024 Thank you, Nate, for sharing your feedback. I'm sorry to hear about your disappointment with Zaui. We understand that setting up a platform can be stressful, and we want to make your experience as smooth as possible. If you're still having issues, please let us know, and we'll connect you with the right person to help. Your review is valuable to us as it helps us identify areas for improvement. Thank you again for your input SM Stefanie M. Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Moderately satisfied and sure hoping things get better" April 7, 2023 4.0 We can now take credit cards online and have a book now button on our website. This has freed up a lot of time on the phone taking credit card information and manually entering other details into trip manifests. Pros The same people answer my questions, and for the most part have been able to solve things that are system critical. It keeps all of our bookings in one place, and we can set the parameters of each trip to be different. Adding products like rental items to an activity is a nice addition. When I'm signed out after a period of inactivity and I sign back in, I am returned to whatever page I was working on. I like that. Cons When I am creating a new activity, I have to have already creating my pricing code for it (there is no way to click on pricing and be taken to a pop up that lets me add a new pricing product). So I have to open up another window and go to pricing and then make a new one.There are way too many options, so it makes moving around through Zaui just terrible to learn for a new person. It would be great if you could customize the features that you use, so that only they show up for a user (for instance, I only ever use a direct link HTML to embed my zaui booking page into my website. I have to go to embeds and widgets and each time, select direct HTML link, it doesn't keep that as my default. Oh, and even better than this, would be that once I finish an activity and save it, that the link would pop up automatically on the same page so that I don't have to go through the process of finding it each time - and if I have a separate window open with the trips, I have to refresh it each time I add a new trip, and then that puts me back at having to select direct HTML link again). It's slow, cumbersome, and doesn't autosave. The save button should be at the bottom of pages as well as the top. Lots of other things, unfortunately, are frustrating and I believe could be simplified and made more effective to work in the back end. Reason for choosing Zaui Canadian, and seemed at the time to meet our needs. Review Source Response from Zaui Software June 19, 2024 Hi Stefanie, Thank you so much for your feedback! We always appreciate hearing from our customers, as your insights help us grow and improve.Have you tried our Activity Booking Widget? It’s easily embeddable on your booking page. I would also love to learn more about any gaps you’ve noticed in the software and what we can do to address them. Again, we truly appreciate the time you took to share your thoughts, and I look forward to connecting with you soon. NM Niall M. Owner / Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Your quest seeking a new res-tech solution is now over!" April 20, 2021 5.0 My overall experience with Zaui has been exceptional from the start. We have been using the solution since 2010 and look forward to many more years of service together. Pros We have been using Zaui since 2010 and can safely state that the decision to employ the software was simply transformational to our operation. There are hundreds of similar type offerings all ranging in price; technical abilities and promises. I am quite confident in saying if you are reading this review then you have already looked at many of them. As my title states .. .your quest is now over! From the outset, I engaged with this process in searching for a res-tech partnership and not a res-tech purchase. From my initial contact with ZAUI in 2009 to my most recent conversation with their team yesterday, the engagement has always been exceptional professional and customer focused. The transtitional process cannot be underestimated and Zaui offer an abundance of experience in this department ensuring a seemless cross over to their system. If there was to be a single PRO to be listed it would be the dynamic evolution of the software ... when buying into the relationship with Zaui you receive a solution that meets and grows with the customer and industry needs. Cons We were one of the first public transport companies to adopt Zaui as a res-tec solution for our operation and we seemed to be playing second fiddle to tour and activity operations in terms of product evolution. This however has changed radically over the past 18 months and now the solution is very much transport focused. Reason for choosing Zaui I looked at many alternative products over a period of 2-3 years. At this stage it would be impossible to list them but suffice to say that of all the options I researched, I still believe I chose the right one. Review Source Response from Zaui Software May 5, 2021 Hi Niall, Thanks so much for your kind words, and review. It's been a pleasure partnering with the Airporter team over the past decade (Wow, time flies!). Looking forward to many more years together. Cheers, The Zaui Team ND Nadine D. Operations Leisure, Travel & Tourism Used the software for: 2+ years ### "My Review " April 4, 2019 4.0 Pros \- Activities and packages fairly easy to build and get up and running - I love the ability to connect with other systems and the OTAs - I appreciate the help from reps. They are efficient, professional and knowledgeable. If they're not sure about an answer, they check before stating it as true. Other support staff has not been as helpful. Cons \- Reliability - It seems that with every fix that is released, one issue is solved but then another problem occurs or key functions are removed. - Slow loading - Need the ability to custom design the manifests - Communication - I wish there was more communication as to when updates are released and what the update includes. - It can be very time consuming to get stuff completed. I.e. removing bar codes from our system, updating the training website to match the live site, etc... - The email/SMS notifications should be an easier process. Creating and editing them is difficult and time-consuming. They are a great feature but need to be more user-friendly. - We have created so many workarounds for our charters department. It is not a usable system for our charters division without these workarounds. - Not having the ability to edit some of the hard-coded wording on our website along with the receipt portion that guests receive when printing their tickets. - Need the ability to archive old stuff like employees, agents, activities, etc... - Need the ability to put date bands around everything. It's frustrating to have to link and unlink activities depending on availability. - Reports not being the correct i.e. report by agent, summary by activity - The reports available for accounting purposes are not detailed enough or contain so much additional, unneeded information that manipulating the report isn't any faster than the other system we have in place. Review Source Response from Zaui Software May 18, 2019 Hi Nadine, thanks for your feedback and taking the time to lay out some notes for us to work on. I have shared it with our dev team to build into our road map. We would love to talk more about some of your challenges with the system and see if we can get you setup a little better. Get in touch anytime at Support.zaui.com and we'll be happy to help! We love Landsea and even have a Landsea bus booked for company team building ocean scavenger hunt in a few weeks! Talk to you soon! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.