--- title: "Zaui Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Zaui the right Tour Operator solution for you? Explore 58 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/74193/Zaui-Software/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Zaui 4.3 (58) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Zaui Ease of use 4.1 Customer Service 4.5 ## Pros and Cons in Reviews IM Ian M CEOLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: Less than 6 months. “The report structure is amazing and allows us to compile custom reports.“ September 11, 2026 AM Amy M OwnerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “Information did not reliably sync, bookings came through when they should not have, and we could never feel confident that the inventory displayed across the different platforms was accurate.“ September 4, 2026 AS Aaron S General ManagerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “That the software is very reliable with minimal glitches occurring. And that one can contact the support team quickly if there is an issues, 24/7.“ September 14, 2026 AM Amy M OwnerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “We experienced countless errors with availability, capacity, blocked departures and the GetYourGuide and Viator integrations.“ September 4, 2026 JN Jose N Finance and Operations ManagerEntertainment, 11 - 50 employeesUsed the software for: 6-12 months. “They have been receptive to feedback, proactive in showing us newer capabilities, and genuinely interested in helping us optimize how we use the platform rather than simply selling us software.“ September 11, 2026 AM Amy M OwnerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “After countless errors, unreliable syncing, confusing configuration and inadequate support, we decided to terminate our service.“ September 4, 2026 JN Jose N Finance and Operations ManagerEntertainment, 11 - 50 employeesUsed the software for: 6-12 months. “We appreciate having a team that is proactive, receptive to feedback, and willing to work collaboratively with us to find solutions and improve our setup.“ September 11, 2026 AM Amy M OwnerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “Zaui created more work, more stress and more risk for our business.“ September 4, 2026 ## Showing most helpful reviews Showing 1-25 of 58 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use General Manager Used the software for: 3-5 years ### "Banff Airporter review" September 17, 2026 5.0 We have had a positive overall experience with Zaui for over 20 years. All staff are always eager to help with any issues and / or listen to what we would like to see for additional features. Pros That the software is very reliable with minimal glitches occurring. And that one can contact the support team quickly if there is an issues, 24/7. Cons The "look up" field when making a booking is very slow, it is quicker for staff to ask for the guest names. But this would be due to our thousands of bookings in the system. Review Source CEO Used the software for: Less than 1 year ### "LIFE made simple with ZAUI" September 14, 2026 5.0 From onboarding to implementation and support, it is a pleasure to work with ZAUI. The only regret we have is that we did not use ZAUI sooner. Pros Onboarding with ZAUI was unlike any system we had tried or worked with before. Our agent kept us up to date on our progress and stayed in constant contact. Even one of the directors met with us in an online meeting to welcome us to the system. Our clients love the system, as it makes it much easier for them to book and pay for our services online. The report structure is amazing and allows us to compile custom reports. This way, we know exactly how we did in any given month and can track expenses versus income seamlessly. Clients' payments are secure and protected by the online payment portal ZAUI works with. Travel bookings have never been simpler for our clients and staff than it is with ZAUI. Cons Compared to the systems we used before, ZAUI costs quite a bit more to run as a system, but we also receive way more than before. Switched from [Rezdy](https://www.capterra.com/p/122690/Rezdy/) With REZDY we did not get the support we needed to move our services forward and serve our customers better. Review Source Finance and Operations Manager Used the software for: Less than 1 year ### "Support and a True Partnership Approach" September 14, 2026 4.0 Our overall experience with Zaui has been very positive, particularly when it comes to customer service and support. What stands out most is the team's willingness to listen and understand our operation and our specific needs rather than taking a one-size-fits-all approach. The level of attention, responsiveness, and genuine interest in helping us get the most out of the platform has been excellent. We appreciate having a team that is proactive, receptive to feedback, and willing to work collaboratively with us to find solutions and improve our setup. For us, that level of personalized support and partnership is extremely valuable. It feels like Zaui is invested not only in providing the technology, but also in supporting our business and helping us succeed. Pros Zaui is a robust and flexible reservation platform that works particularly well for tourism operators. It provides strong booking and operational functionality, good reporting capabilities, and plenty of options to configure the system around the needs of the business. We’ve also been very impressed with the support and engagement from the Zaui team. They have been receptive to feedback, proactive in showing us newer capabilities, and genuinely interested in helping us optimize how we use the platform rather than simply selling us software. Cons With the amount of functionality available, the system can take some time to fully understand and configure, particularly when inheriting an account that has been built up over several years. Some areas of the interface and workflows could also be more intuitive. That said, many of these challenges can be addressed through proper setup, training, and working closely with the Zaui team. Alternatives considered [TripWorks](https://www.capterra.com/p/205144/TripWorks/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reasons for choosing Zaui Still looking, we havent made a final decision. Review Source Owner Used the software for: 1-3 years ### "I do not recommend Zaui" September 8, 2026 1.0 Extremely exhausting. I spent more time manually managing inventory and it is so expensive. A booking platform should reduce workload and prevent operational mistakes. Zaui created more work, more stress and more risk for our business. After countless errors, unreliable syncing, confusing configuration and inadequate support, we decided to terminate our service. Pros There really is nothing I can say that is positive about Zaui. The system is overwhelming and complex. Cons \*\*Unreliable, overly complicated and difficult to manage\*\* Our experience with Zaui has been extremely frustrating. The system is overly complex, overwhelming to configure and requires far too much manual monitoring for something that is supposed to simplify operations. We experienced countless errors with availability, capacity, blocked departures and the GetYourGuide and Viator integrations. Information did not reliably sync, bookings came through when they should not have, and we could never feel confident that the inventory displayed across the different platforms was accurate. You simply cannot rely on the system without constantly checking everything yourself. Support was also inconsistent. We received conflicting or incomplete information, and staff often could not explain a straightforward way to configure or manage the system. Important setup requirements were only identified after serious problems occurred. Rather than receiving a clear solution, we repeatedly had to open new tickets, explain the situation again and spend hours troubleshooting. Billing information provided by support also conflicted with how we were ultimately charged, further undermining our confidence in the company. I do not recommend Zaui. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) I have not made the switch yet but am in the process of doing so. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[Checkfront](https://www.capterra.com/p/99249/Checkfront/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reasons for choosing Zaui They said the customer would carry the costs but it clearly isn't the case when working with OTA's as Zaui is charging regardless of the amount. Review Source Member Used the software for: 3-5 years ### "What great support!" March 9, 2018 4.0 Pros Great support. Very versatile pricing structure. Basic reporting is easy. Easily integrated into our website. Cons Not the easiest system to get used to - clunky. Reporting is limited - basic reporting is easy enough, but finding anything advanced is difficult, and automated (e.g. emailed) reporting is non-existant. Discounts limited - can only be $ based, not based on number of tickets. Review Source CEO Used the software for: 3-5 years ### "This system is the solution to your problems." April 29, 2025 5.0 All staff is helpful and friendly, system works well and it’s easy to use and modify. Pros Ease of use of the system, excellent customer service, system stability, easy routine changes, easy to create new activities. Cons The only criticism I can offer is that there is no way for me to flag a Customer profile for the purpose of refusing future service. Switched from [HGTS Web Reservations Manager](https://www.capterra.com/p/129397/HGTS-Web-Reservations-Manager/) Years of maintenance and the overall quality of the online booking engine Alternatives considered [HGTS Web Reservations Manager](https://www.capterra.com/p/129397/HGTS-Web-Reservations-Manager/) Reasons for choosing Zaui Responsive customer service and ease of setup Review Source Reservations Assistant Used the software for: 1-3 years ### "Simple and Effective with Amazing Support" August 16, 2021 5.0 From initial set-up and training through to today, the entire experience has been smooth. I was confident enough in my understanding of the system about 3 days after we first got it to train our entire staff. Every interaction I've had has been positive and I would confidently recommend Zaui to anyone looking for this type of software. Pros The incredibly fast set-up and ease of use for frontline staff is a major plus. The on-boarding and support teams are very responsive and go above and beyond what one would expect. The number of features that we could grow to use in the future is impressive as well. Cons It would be nice to be able to disable/further customize some aspects of the software. We use Zaui for a free tour offering, but there is no ability to eliminate dollar amounts and checkout language, even on the customer facing end. I do recognize that we are in a tiny minority of users with this request, and they have noted it. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[RESMARK](https://www.capterra.com/p/99106/RESMARK-Systems/) Reasons for choosing Zaui Like many sites, we suddenly found ourselves needing booking/reservation software very suddenly in 2020. After comparing products and doing demos with other top contenders, we went with Zaui for a number of reasons, but a large deciding factor was how excellent and responsive the team was in working on an impossibly tight timeline. One other positive for us was that this is a Canadian-based company, although this was not a major consideration. Review Source President Used the software for: 3-5 years ### "Scalability" August 14, 2019 5.0 The biggest benefit I have gained from Zaui is added efficiency. We are able to do more with fewer people, and we are able to work from wherever we so please. I can even Zaui while having sushi, and I often do. Pros We are into our fifth year with Zaui, and as a business. We began with just one van so it was a relatively easy process to get up and running with a simple schedule. Fortunately we discovered a local niche that needed to be filled, and a year later we were up to ten vans and counting. Houston has two airports. Zaui makes it easy to create express runs to each airport, as well as multi-stop activities. The software is highly-configurable and once you have established your schedule it will allow you to track and manage a fleet of vehicles, drivers and their passengers. On our busiest days we have moved more than 500 passengers in a dozen 14-passenger Mercedes-Benz Sprinter vans. I couldn't imagine trying to tackle that with pencil and paper, or even a printout. Zaui allows the drivers to see an electronic manifest that can be refreshed in an instant as the office personnel moves passengers around as necessary. The drivers can check-in their passengers and it is instantly updated in the system. The reservation itself is easy to read and looks professional, because it is. Our customers don't even need to print it out because the driver, either has them on the manifest, or is able to search by name or confirmation number. The driver can check them in even if they are scheduled for a different shuttle time. Zaui staff is amazing! They are always pleasant even when I am not!! Cons We have over 31,000 reservations now, so the Lookup feature shows some instability when trying to retrieve a name from the database. Private shuttle reservations don't show on the schedule until a payment or partial payment is made. We work around this by leaving notes at specific shuttle times where we expect this group to be. I have yet to see a photo of Zaui's huge office space. When I call in I can hear people in the background more than fifty feet away. I have heard the ceiling is made of wood. Must be nice. Switched from [Checkfront](https://www.capterra.com/p/99249/Checkfront/) We made the switch very early on, months before we served our first customer. It just did not have the functionality I was looking for. Reasons for choosing Zaui This is a redundant question. Review Source Response from Zaui Software August 14, 2019 Thank you for your awesome feedback Charles! It has been incredible to be a part of your amazing success story! We chuckled a bit at the "huge office space" comment. Although we aspire to have a warehouse for an office one day, our close-knit quarters will have to do for now! We are incredibly grateful to have partners like you and are always here to support your business, no matter your mood, no matter the size of your question. Thanks for riding with us! We can't wait to see what is next for Galveston Express! Manager Used the software for: 3-5 years ### "Good booking system " April 15, 2021 4.0 Overall it’s been a good experience and we’ll stick with their software for a lot longer. Pros Zaui software has been amazing for our online bookings. It considerably has lessened the workload of phone bookings and been very useful to connect with third party sellers of our product. Cons Initial setup was cumbersome and a little frustrating. As is making some alterations. Just the system not having the capacity to understand our product. We always find a way though. Switched from The other product wasn’t easy to use for our clients and kept phoning in bookings Alternatives considered [Wherewolf](https://www.capterra.com/p/178859/Wherewolf/) Reasons for choosing Zaui Cost and ease of connecting with third party agents Review Source Response from Zaui Software April 29, 2021 Hi Dean, Appreciate you for taking time to share your feedback with us. It's great to hear that Zaui is delivering value in helping with offloading phone bookings and letting the booking engine do the heavy lifting for Toby Creek Adventures. Also wanted to add that it's been a pleasure working with your team (Nicole) in switching over to the new online booking engine, and setting up staggered intervals for your ATV tours to keep both your team and guests safe. Let us know if there's anything else we can help with! Best, The Zaui Team Manager, Consumer Sales & Marketing Used the software for: 3-5 years ### "Great reservations+operations platform that can grow with your business!" April 4, 2019 5.0 Pros \- Super-customizable system for any tourism business scenarios (complex multi-component packaging, shared inventories, add-ons, merchandise; charters, cross-selling, etc); - Has functionality & integrations not available with other systems we've explored; - Great technical support team; - Fully-customizable online booking portal(s); Cons \- Past issues with system speed (seems to be resolved now) Review Source Response from Zaui Software May 18, 2019 Thanks so much for your review Dominic! We have been so proud to watch Prince of Whales grow over the years and look forward to many more successful years! Happy to hear you getting the most out of the customization and digging deep into the feature set! Please let us know if we can of any help! Best of luck as we head into Whale season! Coach driver Coach driver Used the software for: 3-5 years ### "Great when it works" April 16, 2021 4.0 Generally quite good Pros Great when it works, navigating between pages usually quite easy, but when it doesn’t..... Cons It’s difficult to continually have to change password, changing it usually happens when I have least time to fiddle around when it takes me to pages I don’t need and doesn’t update. I don’t have time for that when I’m on a tight timeline Review Source Response from Zaui Software April 29, 2021 Hi Bill - really appreciate your feedback on this! We're working hard on making the experience seamless when navigating through the various components in Zaui, sit tight - more updates on this are coming soon. Zaui has been set up to require users to update their login credentials regularly as a proactive measure to ensure businesses stay safe, and limit the risk of data breaches. Hope this helps clarify things, and that the self-edit transportation feature is working well for Airporter! Cheers, The Zaui Team Reservations and Operations Manager Reservations and Operations Manager Used the software for: 3-5 years ### "Feedback" April 17, 2019 4.0 Happy but would like more functionality and customised reports Pros Capturing customer data and setting up customised packages Cons Delay in response to my emails (would like regular updates) and same issues with standby/overbooking keep happening Review Source Response from Zaui Software May 18, 2019 Hi Catrin! Thanks for leaving your feedback and being an awesome Zaui partner. I have passed your notes along to our dev team to see if there is anything happening behind the scenes to cause an overbooking issue in your system. I am unaware of the circumstances for us being pokey to respond to your emails but I am going to review this with our customer service team. You can always reach out to our 24 hour support line at +1 (604) 566 ZAUI (9284) and someone will always be there to assist. Cheers! Bungee crew Used the software for: 3-5 years ### "Great as a user" April 20, 2021 3.0 Positive, Pros Simple and easy to use interface, I only use it to check booking numbers and daily schedules as a member of the team but I find it straight forward and easy to use. Cons There have been a number of bugs which have taken a long time to be resolved Review Source Response from Zaui Software April 29, 2021 Thanks for sharing your feedback with us, Liam! Awesome to hear that Zaui is simple, and easy to use for you in your day to day ops and scheduling. As for feature requests and fixes - they're currently being reviewed by development, and we'll relay this to our team to expedite these items. Our team will be reaching out to you with updates. Cheers, The Zaui Team General Manager Used the software for: 3-5 years ### "TA review" March 30, 2019 4.0 Great for online booking. Could use some features tracking customers bookings so they can get a 10 + 1 free automatically or the ability to blacklist customers and/or have notes pop up when booking Pros Ease of use. Cons Functionalities. Review Source Response from Zaui Software May 18, 2019 Hi Inge! Thanks for your review and the great feedback on new features to look into. We have added them into our road map to discuss as we continue to improve the platform. Wishing you and Truth Aquatics the best as we head into the busy season! Please let us know if we can be of any assistance! Office Manager Used the software for: 3-5 years ### "Easy to use, great support" April 20, 2021 5.0 great! Pros Easy to use and Zaui has heard our needs and implemented as needed Cons Can't compare as I had never used a reservations software Review Source Response from Zaui Software April 29, 2021 Thanks for the kind words and review, Cristina. Great to hear that Squamish Connector's needs were fully understood, and your requirements implemented by the team! It has been a joy working with you, and do let us know where we can further support. Cheers, - The Zaui Team Ticket Agent Ticket Agent Used the software for: Less than 1 year ### "ZAUI is awesome " April 3, 2019 5.0 Wish it would link all of our suppliers to our bookings. Pros It’s easy anyone can do it! Once you learn it, it’s simple. Cons Wish they had a manual you can quick reference to. Review Source Response from Zaui Software May 18, 2019 That is AWESOME Tina! Thanks for the fantastic review. There are a ton of resources and how to manuals if you log in to: Support.zaui.com and go to "User Guide". We are also launching an easy to use (step-by-step) tutorial service on all the features so you'll be able to quickly conquer anything within the Zaui platform! Please let us know if we can be of any other assistance! All the best to our pals in Louisiana! Shuttle driver and tour guide Used the software for: Less than 1 year ### "Updates in use" April 16, 2021 5.0 Good Pros The display and the data information on different customers profile Cons The updates and some of the smaller icons Review Source Response from Zaui Software April 29, 2021 Hi Steven, Thanks for sharing your experience with us, and it's wonderful to hear that you've found the different customer profiles useful in your day to day operations. We're working on making the system even more accessible and user friendly, and will pass your feedback on to the rest of the team. Stay safe, be well and we wish you a wonderful season ahead! - The Zaui Team President Used the software for: Less than 1 year ### "Does what it's supposed to" April 3, 2019 4.0 We use it because all the other tour companies use it. Customer support is pretty good. Pros Lots of functionality. Can customize quite a bit. Cons Seems like a dated platform. Not that easy to use and not intuitive. Review Source Response from Zaui Software May 18, 2019 Thanks for your feedback and compliments on our support team Jason. We will be sure to pass that along to the team! We have been doing a lot of new updates to the user interface and analytics on the Zaui platform. The recent refreshes to the platform design and tools will definitely help with being a more user-friendly interface for your operations. Please let us know if we can be of any service! We look forward to helping your business hit those growth targets! owner ### "Great Product!" February 2, 2014 5.0 We have been using the system for 6 years with great success. Zaui allows us to be mobile in our business and stay organized with reservations and operations. We're a small seasonal operator that relies on online bookings and these come in while we're in the field or in our off season. The system offers great reporting and keeps us on track ensuring we have guides assigned for tours and that customers have paid. I can't imagine running the business without it. It can appear somewhat complex at first and we certainly don't use all the features it offers but once set up, the day to day functionality is easy. Their support has always been responsive and helpful. A great team. Good overall value. Review Source Owner Used the software for: Less than 1 year ### "Excellent support and service. Made my bookings way easier to manage." March 13, 2018 5.0 Like any new software it takes time to learn it's full power but this is one of the easiest programs we have used. Pros Integrated seemlessly with my website. User friendly and excellent support in place. The branding ability makes it seem like our customers are still on our website. Review Source Grand poh ba Used the software for: Less than 1 year ### "Doesn't work, cost me customers " June 6, 2025 1.0 Company won't acknowledge that they have charged me dor months for a product that never worked. Won't answer requests for refund. Pros Sysyem never worked as decribed. Caused absolute chaos. Won't answer emails or refund money. DO NOT TRUST THIS COMPANY Cons It didn't work, ever. Software sent confirmations with double the price. Messed up onhoarsing so existing reservations were lost. System could not even get our open hours right. Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Online booking capacity, in theroy at least Review Source Response from Zaui Software July 16, 2025 We’re truly sorry to hear about your experience. This is far from the standard we strive for. We understand how critical it is for your booking system to work smoothly, and the issues you've described are concerning. We also apologize if you felt your concerns weren’t addressed promptly. We did process a full refund for you, and hope this helps close the matter fairly. If there’s ever more we can do or if you’d like to discuss anything further, please reach out to us directly at customersuccess@zaui.com and reference this review so we can prioritize your case. Thank you for your feedback — it helps us improve. We hope to restore your trust. Owner Used the software for: Less than 1 year ### "Convoluted and clunky" May 16, 2023 3.0 Feels like as zaui expanded, they just kept putting patches on patches to make things work, and now it is not a streamlined machine. Sticking with it for this season to see if it gets better with more use....but not holding my breath Pros It can do a lot, and it looks good from an webpage booking view, but.... Cons But despite its breadth of functions, it is very complicated to set up anything. There are so many options and menus that you have to switch between just so that you can create a basic activity. Booking tours isn't as easy as other platforms I've used. No calendar view that is functional. Their "knowledge base" (their online help website" is nice when it points you in the right direction, but multiple times I've had it show me to do things in a strange way, and then their customer support says \[sensitive content hidden\]. Oh ya...and their phone app foe backoffice still doesn't show availability of tours when trying to use it to book. It's been "getting fixed" for at least 4 months now. Switched from They were going out of business/ they had terrible customer support. But their calendar page was spot on. Miss it. Reasons for choosing Zaui Flexible pricing plan so customer doesn't land with a 6% booking fee. Review Source Response from Zaui Software June 19, 2024 Thank you, Nate, for sharing your feedback. I'm sorry to hear about your disappointment with Zaui. We understand that setting up a platform can be stressful, and we want to make your experience as smooth as possible. If you're still having issues, please let us know, and we'll connect you with the right person to help. Your review is valuable to us as it helps us identify areas for improvement. Thank you again for your input Director Used the software for: 1-3 years ### "Moderately satisfied and sure hoping things get better" April 13, 2023 4.0 We can now take credit cards online and have a book now button on our website. This has freed up a lot of time on the phone taking credit card information and manually entering other details into trip manifests. Pros The same people answer my questions, and for the most part have been able to solve things that are system critical. It keeps all of our bookings in one place, and we can set the parameters of each trip to be different. Adding products like rental items to an activity is a nice addition. When I'm signed out after a period of inactivity and I sign back in, I am returned to whatever page I was working on. I like that. Cons When I am creating a new activity, I have to have already creating my pricing code for it (there is no way to click on pricing and be taken to a pop up that lets me add a new pricing product). So I have to open up another window and go to pricing and then make a new one.There are way too many options, so it makes moving around through Zaui just terrible to learn for a new person. It would be great if you could customize the features that you use, so that only they show up for a user (for instance, I only ever use a direct link HTML to embed my zaui booking page into my website. I have to go to embeds and widgets and each time, select direct HTML link, it doesn't keep that as my default. Oh, and even better than this, would be that once I finish an activity and save it, that the link would pop up automatically on the same page so that I don't have to go through the process of finding it each time - and if I have a separate window open with the trips, I have to refresh it each time I add a new trip, and then that puts me back at having to select direct HTML link again). It's slow, cumbersome, and doesn't autosave. The save button should be at the bottom of pages as well as the top. Lots of other things, unfortunately, are frustrating and I believe could be simplified and made more effective to work in the back end. Reasons for choosing Zaui Canadian, and seemed at the time to meet our needs. Review Source Response from Zaui Software June 19, 2024 Hi Stefanie, Thank you so much for your feedback! We always appreciate hearing from our customers, as your insights help us grow and improve.Have you tried our Activity Booking Widget? It’s easily embeddable on your booking page. I would also love to learn more about any gaps you’ve noticed in the software and what we can do to address them. Again, we truly appreciate the time you took to share your thoughts, and I look forward to connecting with you soon. Operations Manager Used the software for: 3-5 years ### "Best reservation system I've ever used (and I've used a lot)" March 22, 2022 5.0 SInce about 2010, we have been using online reservation systems. We went through the first three over the course of 4 years and none of them had features we required. Zaui was the first (and only one) that gave us all that we needed and was easy to use. Love, Love, Love the Zaui system. Pros Its intuitive. well laid out and the reports have everything our accountant needs. Including tracking unearned revenue, gift certificates with balances, etc. Cons Hmmm... the ability to easily pull up values on gift certificates. It was a multi step process. But we asked if there could be an easier way to do this and BOOM! They had their developers work on it and now the balance pops up when you enter a Gift Certificate number as the form of payment. Switched from We were trying to find the right programs and the first three were not it for us. Mainly for accounting reports but also for easy of use. Reasons for choosing Zaui Zaui is a much richer program than any others we have tried. It served are needs in every respect Review Source Response from Zaui Software June 19, 2024 Hello Kimberly, Thank you for posting this review! We are thrilled to hear that you are enjoying the software and have had positive experiences working with our amazing Support Team. We are always available to help set up and fix any gaps you might encounter. Feel free to reach out to us anytime. Again, we really appreciate the time you took to give us this feedback. Owner / Director Used the software for: 3-5 years ### "Your quest seeking a new res-tech solution is now over!" April 23, 2021 5.0 My overall experience with Zaui has been exceptional from the start. We have been using the solution since 2010 and look forward to many more years of service together. Pros We have been using Zaui since 2010 and can safely state that the decision to employ the software was simply transformational to our operation. There are hundreds of similar type offerings all ranging in price; technical abilities and promises. I am quite confident in saying if you are reading this review then you have already looked at many of them. As my title states .. .your quest is now over! From the outset, I engaged with this process in searching for a res-tech partnership and not a res-tech purchase. From my initial contact with ZAUI in 2009 to my most recent conversation with their team yesterday, the engagement has always been exceptional professional and customer focused. The transtitional process cannot be underestimated and Zaui offer an abundance of experience in this department ensuring a seemless cross over to their system. If there was to be a single PRO to be listed it would be the dynamic evolution of the software ... when buying into the relationship with Zaui you receive a solution that meets and grows with the customer and industry needs. Cons We were one of the first public transport companies to adopt Zaui as a res-tec solution for our operation and we seemed to be playing second fiddle to tour and activity operations in terms of product evolution. This however has changed radically over the past 18 months and now the solution is very much transport focused. Switched from We required an online / real times solution that account and cater for the capacity management of our operation Reasons for choosing Zaui I looked at many alternative products over a period of 2-3 years. At this stage it would be impossible to list them but suffice to say that of all the options I researched, I still believe I chose the right one. Review Source Response from Zaui Software May 5, 2021 Hi Niall, Thanks so much for your kind words, and review. It's been a pleasure partnering with the Airporter team over the past decade (Wow, time flies!). Looking forward to many more years together. Cheers, The Zaui Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.