# Page 2 | Zaui Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Zaui the right Travel Management solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/74193/Zaui-Software/reviews --- Zaui 4.3 (54) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Zaui ## Showing most helpful reviews Showing 26-50 of 54 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AG Alex G. Hospitality Accountant Hospitality Used the software for: 1-2 years ### "Okanagan Marina Ltd." June 26, 2020 5.0 Biggest thing is our \[SENSITIVE CONTENT HIDDEN\] really wanted metrics for each specific boat. Our prior system did not have the capabilities for rented hours per vessel. The insight reports are fantastic assets, as they produce the information our \[SENSITIVE CONTENT HIDDEN\] has been asking for. Pros The online booking platform is fantastic. Extremely easy for both the guest and operator to interpret. Have not found another engine that can execute what ZAUI does for online activity rentals. Cons Desired features are still in development, Desktop POS. A true A/R function would be fantastic so we can keep a history for our seasonal moorage slips, and allow these members to charge gas sales/merchandise to their account. Alternatives considered [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reason for choosing Zaui Not customized for the marina industry Review Source Response from Zaui Software July 3, 2020 Thank you Alex for taking the time to review us! Appreciate the kudos and thrilled to hear the online booking platform & cloud-based POS & has been a smooth sailing experience for the Eldorado team and your guests. We'll be sure to keep you updated on when our under-development features are available so you're able to take full advantage. Really value your feedback on how metrics and reporting can be kicked up a notch and we'll be sure to take this back to the team. In the meantime, please let us know where we can further assist. We're always here to lend a helping hand! sG simpn G. ceo Leisure, Travel & Tourism Used the software for: 2+ years ### "escapade mauricie " April 20, 2023 4.0 Pros overall pretty good , excellent for transport Cons sometimes i found the back office complicated Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing Zaui my friend suggest it to me Review Source Response from Zaui Software June 19, 2024 Hello Simon - Thank you for posting this review! We are happy to hear that you are enjoying using Zaui. I'm excited to let you know we are adding more functionality to make it even more seamless to use our back office. If you have any additional questions or feedback, please do not hesitate to reach out! BF Brian F. Sys Admin Leisure, Travel & Tourism Used the software for: 2+ years ### "A fantastic reservation solution a far better system and support team than competitors" September 29, 2023 5.0 Pros Customisation, report builder, dashboard layout, support Cons Sometimes system speed can be a bit slow Review Source Response from Zaui Software June 19, 2024 Hi Brian, Thank you for taking the time to share your review with us! We are thrilled to hear you had a great experience with the platform and our Customer Support teams. We aim to make your life easier! We understand your feedback regarding the speed. If you still feel it's an issue, please don't hesitate to reach out to us. We are constantly working to improve our system and we value your feedback. JT Jeremy T. Conceirge Hospitality Used the software for: 2+ years ### "Some small issues, but mostly a good product" April 26, 2021 4.0 Mostly very positive, just wish some of my concerns and issues could be nipped in the bud. Pros The parts that are easy, like booking a reservation, are really easy and intuitive. Cons Couple of points. First, I would really like the option to favorite some reports and preset parameters. Their are about 8 reports we have to run every night and it would be great if I could just hit a "Run Nightly Reports" button and have all of them print automatically. Second I wish the method for sharing or splitting a reservation was easier. Also modifying equipment is a little clunky. Review Source Response from Zaui Software July 19, 2022 Jeremy, Thank you very much for your review and detailed feedback. We wanted to follow up to let you know that, because of feedback like yours, we developed a custom report builder in our system that allows you to create custom reports as well as schedule and send them on a regular basis. We also created new tools for managing larger fleets of equipment in our system. Lastly, we are working on some exciting new features that will make managing bookings, sharing payments, and more, much easier. It is feedback like yours that helps us improve our platform every day. Thank you again for your feedback! -The Team at Zaui JW Jillian W. Owner / Marketing Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Zaui is truly the Foundation of our Shuttle Business" April 2, 2019 5.0 I would not know how to operate our shuttle service without Zaui! The ease of use, live manifests, and support has been incredible. I would (and have!) recommended Zaui Software to any shuttle company, tour company or transportation company that is looking to sell their services online, better organize their staff and ultimately run a smoother operation. Pros Our company took over an Airport Shuttle operation and we had only a few weeks to get the new shuttle routes up and running. representative teams have been incredible in supporting our business, teaching us to better use the software and answer our many, MANY questions along the way. The Point to Point software give our owners, drivers and clients complete confidence in our shuttle service. Zaui has absolutely been the foundation of our shuttle business. Cons There are some features that we are still hoping for (and understand that the developers are looking into these) such as allowing our guests & agents to modify and cancel their own bookings and having agents create bookings without needing to input payment information. Review Source Response from Zaui Software April 5, 2019 Thanks for your awesome review Jillian! We are so happy to be partnered with Kelowna Concierge! There is nothing better for us than helping your business grow! We have took your suggestions to heart and are working on them in our product road map. We will continue to deliver new important features that will help you continue to grow! Please let us know if there is anything we can assist you with. ML Michae L. Marketing Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great customer service" December 15, 2021 5.0 Amazing customer service Pros Prett is easy to integrate but think the waiver should be included in Zaui. Like checkfront Cons Integration is never an easy process and feel that some integration should be included Alternatives considered [Checkfront](https://www.capterra.com/p/99249/Checkfront/) Review Source Response from Zaui Software June 19, 2024 Hi Michael, Thank you so much for your feedback and for highlighting our customer service. We love hearing from our customers and are committed to making Zaui as user-friendly as possible. We're excited to learn more about your integration experience and work with you to address any gaps you may have encountered. Please let us know if there's anything that still needs attention. HW Henry W. Charter Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "User Friendly Software " April 19, 2021 4.0 Overall this is a great one stop software. Pros Zaui software works great for our online bookings. We are able to see our bookings at a glance and know where adjustments are needed. The other plus is our staff schedule is integrated in here as well. Cons When building a new custom entry it can take a little longer than years ago. Several of the latest updates have slowed down the process. Along with uploading any pdf docs is a challenge. Review Source Response from Zaui Software May 4, 2021 Hi Henry, Thank you for the kind words and kudos. Always great to hear our customers having success with the Zaui, and that it's the one-stop shop your team can count on for running your operations and tackling staff scheduling! We'll relay your points around system updates, and performance to the team. If there's anything else you need, please don't hesitate to reach out to us at support@zaui.com. Cheers, - The Zaui Team BW Bill W. Coach driver Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great when it works" April 15, 2021 4.0 Generally quite good Pros Great when it works, navigating between pages usually quite easy, but when it doesn’t..... Cons It’s difficult to continually have to change password, changing it usually happens when I have least time to fiddle around when it takes me to pages I don’t need and doesn’t update. I don’t have time for that when I’m on a tight timeline Review Source Response from Zaui Software April 29, 2021 Hi Bill - really appreciate your feedback on this! We're working hard on making the experience seamless when navigating through the various components in Zaui, sit tight - more updates on this are coming soon. Zaui has been set up to require users to update their login credentials regularly as a proactive measure to ensure businesses stay safe, and limit the risk of data breaches. Hope this helps clarify things, and that the self-edit transportation feature is working well for Airporter! Cheers, The Zaui Team SB Sarah B. Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Excellent Support & Changed Our Booking Process " March 4, 2022 5.0 Pros Easy to use, training and support exceptional but more importantly the interface and product is second to none. I have tested a number of booking systems and this one blows the others out of the water. Easy to intergrate and report management is useful for a number of applications. Cons Nothing.... The system works well for our business. Review Source Response from Zaui Software June 19, 2024 Hi Sarah, Thank you so much for your thoughtful review of Zaui. We are thrilled to hear about your positive experience. Our team takes great pride in the product we create and the service we provide, so we are delighted that you like it. If you ever feel there is something we can improve, we would love to hear from you. Thanks again for your positive feedback. AM Antonio M. Owner Information Technology and Services Used the software for: 1-2 years ### "A great reservation software" February 25, 2021 5.0 We connected to Zaui API to make bookings in two markets were were just starting. It was a seamless process, and the developers were happy to work with them. They offer a service that focuses mostly on tickets to events and parks, with the tour bookings being secondary. I can only recommend it, as it not only a great software but comes with amazing support and developers that will actively help your team with the integration. Pros Zaui has the best online booking form from all the reservation software I had the pleasure of using in the last five years. I was working with Zaui on a project that brought many reservation systems together, and they were one of the easier APIs to implement. Cons We never had any issues working with Zaui, it is a great booking system. Alternatives considered [TourCMS](https://www.capterra.com/p/20150/TourCMS/)[Rezdy](https://www.capterra.com/p/122690/Rezdy/)[Rezgo](https://www.capterra.com/p/33729/Tour-Activity-Booking-System/)[Bókun](https://www.capterra.com/p/178518/Bokun/) Review Source GL Glynn L. Managing Director Hospitality Used the software for: 2+ years ### "Zaui review" April 1, 2019 4.0 The ability to automate has been extremely useful. Although a lot of that automation is handled outside of Zaui via webhooks. Pros Pro is the ability to connect live availability Zaui - Zaui. As well as the ability to connect vie the webhooks for external automation. Cons No minimum pax option for online bookings that have a minimum pax requirement. Review Source Response from Zaui Software May 18, 2019 Thanks for your excellent feedback Glynn! We are proud to be your partner and help grow your business. It's awesome to see you making the most of Zaui Connect with your other cross selling partners. I've added your pax notes to our road map to see if we can help you out there. Let us know if we can be of any other help! All the best! MK Monica K. Director, Sales & Marketing Hospitality Used the software for: 2+ years ### "Fair" April 1, 2019 4.0 Pros We benefit greatly from Zaui's ability to map to other systems which allows select partners to book into our live inventory. Cons Although Zaui works well for our daily sightseeing tours, it is not well developed in regards to our private charter services. Review Source Response from Zaui Software May 18, 2019 Hi Monica! Thanks for your review. We are excited to see Landsea have so much success connecting to local partners through Zaui Connect! Landsea is landmark in Vancouver and certainly the same for our company. We have noted the private charter services as an area to improve on. We hope we can help in this feature set soon. As always please let us know if we can help with anything. Chat with you again soon! LH Liam H. Bungee crew Leisure, Travel & Tourism Used the software for: 2+ years ### "Great as a user" April 19, 2021 3.0 Positive, Pros Simple and easy to use interface, I only use it to check booking numbers and daily schedules as a member of the team but I find it straight forward and easy to use. Cons There have been a number of bugs which have taken a long time to be resolved Review Source Response from Zaui Software April 29, 2021 Thanks for sharing your feedback with us, Liam! Awesome to hear that Zaui is simple, and easy to use for you in your day to day ops and scheduling. As for feature requests and fixes - they're currently being reviewed by development, and we'll relay this to our team to expedite these items. Our team will be reaching out to you with updates. Cheers, The Zaui Team TS Terri S. Customer Service Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Somewhat lacking" April 19, 2021 3.0 Pros The layouts for forms are quite easy to use. Cons The reports are too inclusive. You can not customize them for your needs. I often take whatever I can get and then filter them again in an Excel spreadsheet. Review Source Response from Zaui Software May 4, 2021 Hi Terri - we truly appreciate you for sharing your feedback with us. Sorry to hear that the Zaui product fell short. Our customer success team will be reaching out directly to discuss some of the points you've shared over, and how we can further address your reporting challenges, so you're able to pull exactly what you need. In the meantime, if you have further questions or concerns please don't hesitate to reach out to us at support@zaui.com We're happy to help! - Your Zaui Team VR Verified Reviewer Office Administrator Leisure, Travel & Tourism Used the software for: 6-12 months ### "Zaui" April 1, 2019 3.0 Pros I like the layout of the Reservation sreen. It allows you to easily see what is happening that day Cons The way our itineraries can be done in Zaui doesnt make it very clear for the drive i.e. all information gets put in one continous line rather than spread out so we are not able to use his function as it is and continue to use our current system of creating word docs as run sheets for the drivers Review Source Response from Zaui Software May 18, 2019 Thank you for taking the time to leave your feedback! The driver manifests should be able to solve that issue, but I have also noted your comments for our dev team to look further into. If you contact us at support@zaui.com we will be happy to walk you through the driver manifests and get you away from those word docs! Please let us know if we can be of any further service! We would love to help you solve that issue for your drivers. IC Inge C. General Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "TA review" March 21, 2019 4.0 Great for online booking. Could use some features tracking customers bookings so they can get a 10 + 1 free automatically or the ability to blacklist customers and/or have notes pop up when booking Pros Ease of use. Cons Functionalities. Review Source Response from Zaui Software May 18, 2019 Hi Inge! Thanks for your review and the great feedback on new features to look into. We have added them into our road map to discuss as we continue to improve the platform. Wishing you and Truth Aquatics the best as we head into the busy season! Please let us know if we can be of any assistance! RP Rachael P. Reservations Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Excellent system for Reservations" April 15, 2019 5.0 Brilliant. Best Reservations system I have used. Pros Ease of use Intuitive booking Excellent customer service Cons Unable to do different things in different tabs. Review Source Response from Zaui Software May 18, 2019 Thank you for the awesome review Rachael! We are proud to work with Stray and receive that kind of feedback. We love to hear when brilliance is shared among partners ; ) We love what your doing at Stray and excited to be a part of it! Please let us know if we can be of any assistance! VR Verified Reviewer Director of Sales & Marketing Leisure, Travel & Tourism Used the software for: 6-12 months ### "Working with Zaui" April 9, 2019 5.0 We have been able to focus more on tour sales (and not so operation driver) now that we are using Zaui. Pros We choose Zaui as our reservation platform because of the API connectivity. And it has been totally worth it! Cons We are hoping that Zaui expands to include more merchandise capabilities as most tourism related businesses include a gift shop and it would be a benefit to so many customers. Review Source Response from Zaui Software May 18, 2019 That is an awesome success story! We wish you left your contact info so we could give you a big, virtual high 5! We love hearing when our partners get to focus more on doing what they love and what they do best! Absolutely love your feedback on expanding merch capabilities! I have shared your comments to our dev team to look into further! Keep on rocking and we'll help you keep on rolling! CA Cristina A. Office Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Easy to use, great support" April 19, 2021 5.0 great! Pros Easy to use and Zaui has heard our needs and implemented as needed Cons Can't compare as I had never used a reservations software Review Source Response from Zaui Software April 29, 2021 Thanks for the kind words and review, Cristina. Great to hear that Squamish Connector's needs were fully understood, and your requirements implemented by the team! It has been a joy working with you, and do let us know where we can further support. Cheers, - The Zaui Team RM Rachel M. Office supervisor Recreational Facilities and Services Used the software for: 6-12 months ### "Amazing system for a tour company" April 10, 2019 5.0 We were a totally manual system(pen and paper) so Zaui has brought us into the 21st century. The availability to see what is on the books is great. Pros This system is very user friendly and the support staff is great at getting answers to every question. Cons Only problems we have had are small ways that we choose to use it versus the way it was designed to be used. Review Source Response from Zaui Software April 13, 2019 Hi Rachel, It is nice to hear that you are loving our Zaui software! We are happy to assist your queries and we love the fact that you are giving us ideas of where we can improve in the future! All the best, Andrew TH Tina H. Ticket Agent Leisure, Travel & Tourism Used the software for: 6-12 months ### "ZAUI is awesome " April 1, 2019 5.0 Wish it would link all of our suppliers to our bookings. Pros It’s easy anyone can do it! Once you learn it, it’s simple. Cons Wish they had a manual you can quick reference to. Review Source Response from Zaui Software May 18, 2019 That is AWESOME Tina! Thanks for the fantastic review. There are a ton of resources and how to manuals if you log in to: Support.zaui.com and go to "User Guide". We are also launching an easy to use (step-by-step) tutorial service on all the features so you'll be able to quickly conquer anything within the Zaui platform! Please let us know if we can be of any other assistance! All the best to our pals in Louisiana! SH Serene H. General Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "We are about to Launch!" April 12, 2019 4.0 As I said in the title we are about to launch when our season starts, so I should do another review then, but the customer service and technical support merit a review now! We are a complicated tour company with many products and departure and vehicles. Their staff have been so patient and accommodating. Pros This software is very customizable and our programmer says the API is a big improvement over what we were working with before. Cons With the ability to customize, comes a lot of options, with a lot of options comes a LOT of set up! Review Source Response from Zaui Software May 18, 2019 Hi Serene! Thank you for taking the time to leave your awesome feedback! We are thrilled you are happy with the customer service team! It is definitely some work in initial setup with a large operation, customizing everything, and everything else, but it is completely worth it! Please let us know if we can be of any assistance. We look forward to working and growing with you for many years to come! SF Steven F. Shuttle driver and tour guide Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Updates in use" April 14, 2021 5.0 Good Pros The display and the data information on different customers profile Cons The updates and some of the smaller icons Review Source Response from Zaui Software April 29, 2021 Hi Steven, Thanks for sharing your experience with us, and it's wonderful to hear that you've found the different customer profiles useful in your day to day operations. We're working on making the system even more accessible and user friendly, and will pass your feedback on to the rest of the team. Stay safe, be well and we wish you a wonderful season ahead! - The Zaui Team KM Katherine M. data entry Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Setting up brand new activities to book (data entry)" April 20, 2021 1.0 Pros If this was a more streamlined system it would be alot easier to choose new activities when doing new pricelists. However it is not. Hard to find anything positive here sorry. Cons All the activities were mixed up to choose from, not in any order (eg all of Waikato, all of Bay of Plenty) After selecting the activities you want - they did not all go into final list - on average the system missed 4 each time so had to re-choose them all. Frustrating and time consuming. Only seemed to work most of the time on Firefox - did not work on other browsers for setting up new activities. Review Source Response from Zaui Software May 4, 2021 Hi Katherine, Thanks so much for sharing your candid feedback, and sorry to hear you had a poor experience with Zaui. We completely understand how this can be frustrating when it comes to setting up and entering new activities. Our customer success team will be reaching out to you to personally to discuss these challenges and find ways in which we can help you streamline your ops and workflow within Zaui. If you have any questions in the meantime, please don't hesitate to email us at support@zaui.com with the details. We're happy to lend a hand anytime. Sincerely, - The Zaui Team JC Jason C. President Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Does what it's supposed to" April 1, 2019 4.0 We use it because all the other tour companies use it. Customer support is pretty good. Pros Lots of functionality. Can customize quite a bit. Cons Seems like a dated platform. Not that easy to use and not intuitive. Review Source Response from Zaui Software May 18, 2019 Thanks for your feedback and compliments on our support team Jason. We will be sure to pass that along to the team! We have been doing a lot of new updates to the user interface and analytics on the Zaui platform. The recent refreshes to the platform design and tools will definitely help with being a more user-friendly interface for your operations. Please let us know if we can be of any service! 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