# Travelogic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Travelogic the right Tour Operator solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/74195/Travelogic/reviews --- Travelogic 3.4 (21) [View alternatives](https://www.capterra.com/p/74195/Travelogic/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Travelogic Ease of use 3.2 Customer Service 3.1 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LD Llauren D. Sales & Product Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Touring Perspective - Escape+Explore" September 16, 2019 4.0 Support in the past didn't seem to completely understand the crucial turn around when help and answers were needed. There has definitely been an improvement here! Pros The ease of loading in rates and packages for the consulting team to be able to push out quotes/invoices timeously. Cons It would be great if there was a calendar integration as well as an integration with XERO. Accounting is a huge issue on our end. We tried the integration with SAGE but this didn't work as the Sage updates were not communicated with Travelogic so the system would pull invoices into incorrect areas which made weeks of trying to catch up. Pastel isn't an option for us, so we now work on XERO but manually need to full everything into the system. If we could have one reliable integration then that would be key. Reason for choosing Travelogic I had worked on it before and knew it was a good fit. Review Source NM Nicky M. Travel Planner Leisure, Travel & Tourism Used the software for: 2+ years ### "Travelogic" September 14, 2019 4.0 This software is vital to our business in order to generate itineraries/proposals so cannot do with out it. It has progressed to be more user friendly over the course of time since we've been using it. Pros Quick and easy to load an itinerary, especially with the fairly recent updates that have been applied with regards to loading service lines under dates, it makes a lot more sense and much easier. Cons Takes too much time waiting for amended dates one make to recognize and pull through ... removing a service line is quick ... would be nice if amendments could be as quick. The selection for location/countries is slow to recognise the first 3 or 4 letters of whichever country one is trying to select - time wasted here and if you select the incorrect country and want to make changes, not a quick process either Review Source MN Madeleine N. Destination Expert Leisure, Travel & Tourism Used the software for: 1-2 years ### "No logic in it at times" September 21, 2019 3.0 I must say the above mentioned are all recent... I didn't have the same problem... With all the above mentioned, this can be very frustrating and time-consuming, when trying to fix it before sending to client. Pros The fact that you can do all the necessary documents in one system. From quote to invoice. Also, getting an idea of the profit one is making, the option for single and double rate. Being able to change status, from new to cancelled, it's a plus. Having a separate line for the tour leader, guide and driver is also a good thing. And I'm Cons \*Once a booking has been created, if one needs to reduce the number of pax, it changes all the rates, even for the transfers, guide, or rate that are not per person rate which is not necessary because one might consider to use the same vehicle size and the guide fees will normally remain the same whether I have 20 or 30 pax. So this is very frustrating because one need to double-check the rate as per what was initially quoted. Recently I changed the start dates for my quote it took days for the change to eventually take place. My day one was stating day "0" instead of day 1 but the dates were matching. When I pull out an itinerary for FIT, the same photos for a certain property appear on any other itinerary or other property that I work on. At the bottom of the itinerary, where you have the breakdown for activities, accommodation, transfers etc, sometimes you find an activity under transfer... or a name of accommodation which is none of what I loaded. I dont understand why we should have a per person rate for line such as transfer/transport/guide's fee etc Review Source sS sharon S. team Leader Hospitality Used the software for: 2+ years ### "Travelogic User Friendly" September 13, 2019 5.0 The benefits are that it is definitely time-saving. Overall experience is good. Pros I find the software very user-friendly. There are 2 versions, one for FIT, individual travellers and the new version for groups. What is good about the normal version is that you can change days, copy services, amend mark up. Also, it prints out the itinerary and works in conjunction with WETU - very professional document Cons There are times when the incorrect pictures are pulled through on the itinerary so you have to double-check everything. The system cannot be trusted to pull through correctly. The new version for groups - still in progress so my comments will have to wait until sorted as there are a lot of issues. Once it is running properly, I think it will be great Review Source KL Kaveri L. freelancer Computer Software Used the software for: 1-2 years ### "Travelogic: user review" May 12, 2021 4.0 Local support. WETU intergration. It is way cheaper than other systems. The advantages are that it is certainly efficient. Overall experience is acceptable Pros The product is very easy to use. There are 2 adaptations, one for singular explorers and the new form for groups. What is acceptable about the ordinary form is that you can find all the necessary documents at one place. Likewise, it is quick and simple to stack an agenda, particularly with the genuinely late updates that have been applied concerning stacking service lines under dates, it bodes well and a lot simpler. Cons Unfit to make test archives and passages that don't affect sums totalled by accounting. Unfit to forestall editing of recently created monetary archives. This should NEVER even be a choice with any reserving or accounting framework. Unfit to create reports/cautions concerning when monetary records are altered. Review Source Response from Travelogic May 28, 2021 Dear Kaveri, Thank you for your recent review on Travelogic. We are always looking at ways to better our product and the only way we can do this, is by listening to our clients. I would appreciate it if you could mail me directly on morne@travelogic.co.za, I would love to explore more ways to better our system and make it even more user friendly. SR Sharon R. Bookkeeper Leisure, Travel & Tourism Used the software for: 1-2 years ### "As an overseas user..." September 13, 2019 3.0 Seems like we have been waiting forever for Travelogic to go web based Pros From an accounting point of view, not much. Cons Complete lack of response from support. Admittedly we are 9 hours behind but they never respond to e-mails! Training by Skype is not ideal. Does not integrate with Accounting packages overseas. We cannot retrieve the reports we need. e.g. Our invoice numbers do not show on Creditors report. There appears to be no way to show a refund to a client for a service that has been cancelled due to bad weather etc. It would appear to be difficult for consultants to edit client names. It seems that the email function does not work. It would be preferable for test clients to be cancelled so that they disappear after training. It would appear suppliers that are no longer in business are not removed from the never ending list to scroll through to select particular suppliers for reports. (Such a waste of time scrolling through) It would also be more efficient to only show clients yet to travel under requests. i.e. to hide clients that have travelled in previous years to limit the number of clients to scroll through... Review Source MP Maddelena P. Director of Operations Leisure, Travel & Tourism Used the software for: 2+ years ### "Poor Customer Support & Functionality/Reporting Options" September 23, 2019 2.0 Poor, in terms of the customer service, training and support. Around 70% of emails asking for support go unanswered. Seriously, this is no exaggeration. Additionally, when we are able to communicate with support and set up a support meeting: the last two of these arranged - the support consultant simply never appeared. So I gave up. Pros Ability to book and directly reserve with camps. Up to date rate-loading. Ability to book complex groups clearly. Cons Unable to create test documents and entries that do not affect amounts totalled by accounting. Unable to prevent editing of previously generated financial documents such as invoices: this should NEVER even be an option with any booking or accounting system. Unable to generate reports/alerts as to when financial documents are edited. Reason for choosing Travelogic Because you are the only company that can make direct reservations with all camps in Africa. We have no choice. Review Source TG Teresa G. General Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Travelogic Review" September 28, 2019 3.0 We are satisfied with the system and enjoy using it but it would be better if the system were an online system Pros Ease of use, easy for current users to teach new users without having them have to go through long training sessions, the terminology is easy to understand and navigate Cons The reporting functions re debtors, revenue, profitability, rates manuals as well as the system being able to manage and report on multiple currencies. In addition the system is not on an online system but a windows based system, a big issue and additional cost for Mac users - ultimately, if we decide to move our systems it will be because the system is not internet based Reason for choosing Travelogic Price Review Source ML Marika L. Product manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Travelogic" September 13, 2019 4.0 The program / development and improvement was stagnant for a long time but now they have new management and listening to the input from the industry, working on improving functionality currently lacking. I look forward to future improvements as the program has potential. Pros It can deal well with children in quotes, good for families Cons unable to do yearly programs with a single supplement indication, only option to split in per person sharing or single. currently the live availability integration is limited with bugs but they are working on improving. other software like tourplan have better integrations currently in place. Review Source CJ Cathari J. Reservations Manager Hospitality Used the software for: 2+ years ### "Travelogic not always logic" September 16, 2019 4.0 Assist with costings and keeping track of payments/receipts. Pros Makes quoting and costing easier as it is all on one system Cons Software updates that change the whole system without consulting users. Complicated ways of achieving simple tasks. Not always user friendly. Reports not useful, most of the report we would like to access is very complicated and does not work properly. Reason for choosing Travelogic The owner made the choice long before I started working here Review Source SV Stephanie V. General Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Travelogic " September 24, 2019 4.0 Pros Love the fact that we can do everything from quoting to invoicing - one stop shop for us in this regard. Cons The fact that its not web based as working from an external connection is extremely slow. Group quotes also require a lot of patience as the process is not the most user friendly and when working with big group sizes the system seems to get very slow as well. Review Source GM Gerald M. Leisure, Travel & Tourism Used the software for: 2+ years ### "Use of Travelogic" September 18, 2019 3.0 We use Travelogic in conjunction with smartbox to create itinerary documents and this combination works relatively well for us. Pros The process of building itineraries works well for us. Cons We do not use the software for any of the other functionalities it offers other than building itineraries. Review Source CO Christopher O. General Manager Southern Africa Leisure, Travel & Tourism Used the software for: 1-2 years ### "Poor Service" September 19, 2019 3.0 Popor, we will leave them sooner rather than later, if this carries on Pros Supports consultants in minimizing mistakes Cons There is zero support services from them, they take forever to come back to emails. Consultants are allowed to manually change rates pulled through, which means we have to check bookings to avoid these changes being made. Reason for choosing Travelogic I was not part of this decision as it was made before I joined the business. Review Source SS Sarah S. Training & Development Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Review" September 18, 2019 3.0 It is very difficult to get changes done. The product gives you only 60 percent and you need to supplement with other programms. Pros It is user friendly and self explaining. Cons The financial section as well as the reporting is inciffient. Reason for choosing Travelogic It is way cheaper than other systems Review Source NM Nolwazi M. Destination Expert Leisure, Travel & Tourism Used the software for: 2+ years ### "Travelogic Review" September 13, 2019 3.0 It's ok. Nothing to write home about. Pros User friendly. Easy to learn how to use it. Cons Trevlogic is terrible with groups. you got us all hyped up about the betalite version, only to her let down. Doing a group quote on Travelogic requires extreme patience. Review Source CO Claire O. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "My review" September 18, 2019 3.0 I can send out quotes and reservation e-mails much quicker Pros Makes quoting faster. Keeps quotes, bookings and accounting in order for a better overview. Cons Complication of supplier set up, rate loading and reporting Reason for choosing Travelogic Better priced for a small business. Review Source LL LORENA L. TRAVEL CONSULTANT Leisure, Travel & Tourism Used the software for: 2+ years ### "TRAVELOGIC" September 16, 2019 3.0 I enjoy working on travelogic, sometimes there is delays but overall experience I am happy with the program Pros It is user friendly if all the rates are loaded in the system. Cons the new Beta version is not user friendly as there is still a lot of faults in this version Review Source TM Tarisai M. Reservations Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Travelogic is an easy product to use. Not too complicated." September 25, 2019 4.0 Good Pros easy to manage software. All the features on the software are easy to work around. The support team is already to solve any issues Cons Not so great with group quotes. A bit complicated Reason for choosing Travelogic It's affordable Review Source IC Ingram C. Director Recreational Facilities and Services Used the software for: 2+ years ### "Escape+Explore" September 21, 2019 3.0 Much improved and back on track. However proof will be on the delivery of new version. Really want a CRM and calander plug on Pros the team are approachable and it's the best of the main systems we have looked at within the industry Cons We had been on the edge of giving up on Travelogic we felt that there was a drop in customer service and that the product was going no where and our needs to develop as a business needed a more dynamic tech partner. We'd been overpromised on accounting intergration and lost trust of the outputs from the system. HOWEVER the new customer focused approach in the last few months has made a MASSIVE difference and we feel Travelogic is now going forward. No CRM plug in leaves a big hole in capturing and reporting on client history calendar plug in Proof will be in the delivery Reason for choosing Travelogic Local support. Wetu intergration. Our staff know travellogic Review Source MG Maurice G. manager Hospitality Used the software for: 2+ years ### "Unflexible system. Old school and dusty" September 13, 2019 2.0 Mostly frustrating as it is very slow to react and very rigid. Pros The feature i enjoy is that I can charge VAT on my cost only and per service. Cons Slow to respond. Support & training is minimal. Extremely rigid. Not web based. Alternatives considered [Tourwriter](https://www.capterra.com/p/39473/TourWriter/) Reason for choosing Travelogic Cost Review Source SA Samson A. Travel Logic Admin Hospitality Used the software for: Less than 6 months ### "Travel Logic Experience" September 13, 2019 5.0 We are Just beginning to use it so may be ask me later but so far so good Pros This soft ware makes work easier and saves on time taken to make quotes. Cons Not yet as we are new to the software.But as an admin it has a lot of back end work ha ha ha Review Source Similar Products Featured