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Oracle Field Service, part of the Oracle E-Business Suite, is designed to provide various types of businesses a centralized view and control of field activities.

Product Details

Field service delivery solution that provides dispatch center, technician portal, mapping, and real-time GPS tracking functionality.

Contact Details

Oracle

http://www.oracle.com

Founded in 1977

Located in United States

Starting Price

  • Not provided by vendor
  • Contact Oracle for pricing details.

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Oracle Field Service Features

Billing & Invoicing
Contact Database
Contract Management
Dispatching
Electronic Signature
Inventory Management
Mobile Access
Online Time Clock
Payment Collection in the Field
Quotes/Estimates
Routing
Scheduling
Service History Tracking
Work Order Management
Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Oracle Field Service Reviews

Overall
5/5
Ease of Use
5/5
Customer Service
3/5

Showing Most Helpful

Showing 3 of 3 reviews

Showing Most Helpful

Showing 3 of 3 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Shane H.
Field tech supervisor
Telecommunications, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 27, 2019

“Timesaver”

OverallI would definitely recommend this to anyone in the market for such program as it really helps with workflow and to make appointments time windows
ProsGPS routing. Be able to locate my employees to assist with time management, real time traffic helps to avoid traffic congestion
ConsI have yet found a app for this that is user friendly for managing your employees. The user side app works ok
Reviewer Source 
Source: Capterra
February 27, 2019
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Patrick R.
Senior Consultant - Owner
Biotechnology, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
3/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 27, 2018

“Oracle Field service”

Prosthe tool covers most requirements for the service activity from Call handling to dispatching and service inventory management. It also interfaced with the Service contract module
ConsThe tool needs specific resource for installation and configuration
Reviewer Source 
Source: Capterra
September 27, 2018
amar m.
Director
Computer Software, 1-10 employees
Used the software for: Unspecified
Overall Rating
5/5
Reviewer Source 
Source: GetApp
October 21, 2018

Reviewer Source 
Source: GetApp
October 21, 2018