--- title: "COLLECTIONS AND RECOVERY Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about COLLECTIONS AND RECOVERY Software - reviews, pricing plans, popular comparisons to other Debt Collection products and more." source_url: "https://www.capterra.com/p/74508/COLLECTIONS-AND-RECOVERY/" page_type: "product" language: "en" --- # COLLECTIONS AND RECOVERY Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) COLLECTIONS AND RECOVERY ## What is COLLECTIONS AND RECOVERY? For over fifty years, Shaw Systems has been the leading provider of loan servicing solutions. Unlike other software companies, we have always focused solely on servicing. This focus allowed us to create the most in-depth loan servicing software on the market. Shaw Systems strives to be the only choice for your loan management software needs, from the automation of the loan servicing workflow to superior customer service for our clients. Visit our website at https://www.shawsystems.com. ## What is COLLECTIONS AND RECOVERY used for? [Debt Collection](https://www.capterra.com/debt-collection-software/) Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $300000 Flat Rate, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for COLLECTIONS AND RECOVERY?[Manage this product listing](https://www.g2.com/products/collections-and-recovery/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### COLLECTIONS AND RECOVERY 4.0 (3) VS. [### Arbeit Dialer](https://www.capterra.com/p/172113/Arbeit-Dialer/) [5.0 (1)](https://www.capterra.com/p/172113/Arbeit-Dialer/#reviews) Starting Price $300000 Flat Rate, One Time Starting Price $0.03 Per Feature Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 5.0 (1) Value For Money 0.0 (0) Value For Money 5.0 (1) Customer Service 4.0 (3) Customer Service 5.0 (1) ## COLLECTIONS AND RECOVERY alternatives [COLLECTMORE](https://www.capterra.com/p/159996/CollectMORE-2-0/) [4.3 (6)](https://www.capterra.com/p/159996/CollectMORE-2-0/#reviews) Starting price $5.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159996/CollectMORE-2-0/) [DebtCol](https://www.capterra.com/p/143672/DebtCol/) [4.3 (17)](https://www.capterra.com/p/143672/DebtCol/reviews/) Starting price $220.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/143672/DebtCol/) [Collection-Master](https://www.capterra.com/p/79473/Collection-Master/) [2.0 (2)](https://www.capterra.com/p/79473/Collection-Master/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/79473/Collection-Master/) [BEAM](https://www.capterra.com/p/119954/BEAM/) [3.1 (7)](https://www.capterra.com/p/119954/BEAM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 43% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/119954/BEAM/) ## FAQs about COLLECTIONS AND RECOVERY Overview ### What company size and specific industries is COLLECTIONS AND RECOVERY built for? COLLECTIONS AND RECOVERY is designed for enterprise organizations as well as mid-size financial services companies, including banks, credit unions, auto finance companies, fintech lenders, and specialty lenders. It is built for institutions that manage collections and recovery operations at scale. Features and Usability ### What are the key features of COLLECTIONS AND RECOVERY? COLLECTIONS AND RECOVERY offers core collections features such as auto-dialer, automated notices, callback scheduling, and payment plans. It also includes client management, contact management, transaction management, commission management, compliance management, credit reporting, and tools for in-house collections and collection agencies. Getting Started and Support ### What training and onboarding options does COLLECTIONS AND RECOVERY offer? COLLECTIONS AND RECOVERY provides in person training and documentation. In person sessions support guided instruction with a trainer, while documentation gives teams written material for self-paced reference and review during setup and ongoing use. Getting Started and Support ### What customer support options does COLLECTIONS AND RECOVERY offer? COLLECTIONS AND RECOVERY provides 24/7 Live Rep and Chat support. These channels give users direct access to help at any time and through messaging. No reviewer sentiment about support quality is available in the catalog data, so no claims can be made about response speed, helpfulness, or common frustrations. ## Features AI summary Based on 273 Debt Collection reviews Capterra reviewers highlight the following as the features buyers value most when evaluating debt collection software: - **Reminders** (**86%** of reviewers rated this feature as critical) - **Accounting Integration** (**62%**) - **Electronic Payments** (**58%**) COLLECTIONS AND RECOVERY is positioned around other debt collection functions that support day-to-day recovery work. Its feature set is geared toward managing collection activities and keeping workflows organized, helping businesses track outstanding accounts, coordinate follow-up efforts, and maintain more consistent recovery processes. Auto-Dialer System that automatically dials calls Automated Notices Send automated reminders and notices to clients on overdue payments Callback Scheduling Schedules callback times Client Management Manage contact details and communication with clients Collection Agencies For third-party collection agencies Commission Management Tracking, calculating, and paying commissions and earnings to employees COLLECTIONS AND RECOVERY 12 features ### All Features - Auto-Dialer: System that automatically dials calls - Automated Notices: Send automated reminders and notices to clients on overdue payments - Callback Scheduling: Schedules callback times - Client Management: Manage contact details and communication with clients - Collection Agencies: For third-party collection agencies - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Credit Reporting: Report customer payment history and outstanding debts to credit bureaus - In-House Collections: For first-party debt collectors - Payment Plans: Manage plans with a set payment schedule that help customers pay outstanding debt - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system --- ## Pricing Basic $300,000 Flat Rate,One Time ## Support, customer service and training options Customer Service 4.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (3) 4.0 Based on 3 reviews ## User reviews Overall rating 4.0 Based on 3 reviews Filter by rating 5(0) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CM Christopher M. Director of Technology ### "Platform is very configurable and provides us the ability to great customer service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 September 15, 2015 The Collections platform is very configurable and allows you to automate most of the multi step processes that occur during the an account or customers tenure. This customization does have some learning curve as all systems do, but once you have mastered it you can realize the full benefits the system has to offer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 15, 2015 Thank you for the review! SB Shaun B. ### "Very configurable and powerful software" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 September 9, 2015 The COLLECTIONS platform allows the System Administrator to create workflows and process patterns to control data entry. The processes are able to be defined easily from the COMMANDER application for the software. The ability to control the data entered by the user allows for nearly 100% data consistency. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 9, 2015 Thanks for the review! AM Alan M. Senior Vice President - Retail Colletions Manager ### "CS2000 v 4.6, very user friendly, issues easily identified and resolved." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 18, 2015 CS2000 v 4.6 interfaces easily with the Shaw IL / CL accounting systems. Easy administration features that allow quick adjustments to the system. Templated letters allow for great variety of notices to be selected. The volume of space for notations is essential. Have had issues with demographic displays, i.e. extra characters on the co-borrowers' sections that have no use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 20, 2015 Thanks for the review Alan! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.