Microdea

Synergize


4 / 5
12 reviews

Who Uses This Software?

Built for transportation and logistics companies.


Average Ratings

12 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Microdea
  • www.microdea.com
  • Founded 1995
  • Canada

About Synergize

Synergize document management software has helped hundreds of transportation and logistics companies manage their critical documents and information. Our automation platform addresses top industry concerns including improving cash flow, recruiting and managing new drivers, adhering to compliance regulations for HR & Safety documentation, and making sure that freight documents are at your fingertips when customers call with questions.


Synergize Features

  • Collaboration Tools
  • Compliance Tracking
  • Document Archiving
  • Document Assembly
  • Document Indexing
  • Document Retention
  • Electronic Signature
  • File Recovery
  • File Type Conversion
  • Offline Access
  • Optical Character Recognition
  • Version Control
  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Task Management
  • Workflow Configuration

Synergize Reviews Recently Reviewed!


Could be better

Oct 30, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Fairly easy to use for customer service viewing documents and indexing.

Cons: The partnership with TruckMate is a struggle, we call for tech support but TM & Synergize don't work together to know each others software so you always have to make a second call. Also there are not enough notes kept on the support files for future reference, we are always having to re-explain how we are set up or what we have it do for us. Frustrating

Overall: When its all working smoothly its great, but services turn off often needing a reset and problems sending invoices again

Review

Oct 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to integrate in a bi-directional manner with our third party TMS software.

Cons: Sometimes difficult to problem solve when the workflow isnt clear. Documentation and explanation of the workflow could be better.

Overall: Synergise has huge potential in our business. Thats why we bought it. It has taken us a long time to start to realise the benefits (our issue not Synergise). We have been a customer for 18 months and the implementation team and project management team are fantastic. They relate to our industry well, therefore the outcomes and workflows make sense.

Very easy to use once configured. Time savings are immense.

Nov 14, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The thing I like the most about this software is the ease of use for the end user and peace of mind that its done right for management.

Cons: The thing I like the least about this software is that it is somewhat cumbersome to tweak settings or configurations on your own. The staff are really helpful however.

Overall: Time savings, Peace of Mind and Accuracy

Capterra loader

Customer Support is great

Nov 14, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to send invoicing with ease if great, also customer support team is always fast to reply and help with we have issues.

Cons: The length of time it takes to get sales information, speed is an issue which we have had the customer support team working on for a while now.

Synergize is a business process driven platform that helps to organize our growing data.

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software saves tons of time for our employees so that they can be working on other business critical tasks.

Cons: It is very powerful yet can be complex for newer employees. Training them up to speed to be efficient takes time.

It is very helpful! Reduced our overheads and improved efficiencies.

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. It requires little or no training for new employees. Very helpful customer support team!

Cons: There is some room to improve on visual aspect. Some of the screen designs can be made more appealing.

Functional

Oct 30, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customizable workflows that let you customize the product to your own workflow.

Cons: Java base leaves you at the mercy of Java updates from time to time.

Frustrating Implementation

Oct 30, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: We like the idea of being able to scan in documents and have them automatically connect to orders with in TMW.

Cons: The setup. Our environment is not a cookie cutter environment. We use published applications through Citrix and this has given the implementer a very hard time.

Overall: The overall experience has been poor. We have been in the implementation phase with Synergize for almost 3 years. During this time the implementer has been directly responsible for 3 system outages outside of Synergize. We are nearing the end and hopeful to have a working product soon.

Overall experience with the product and the group at Microdea have been Excellent

Nov 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use for the applications is the most value for the product. A simple click of a button will scan and index thousands of documents.

Cons: The least thing I would like would be more around reading the quality of barcodes when paperwork has been photocopied.

Synergize

Oct 30, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It easily facilitates the processing of large numbers of invoices.

Cons: The implementation and roll-out was very disappointing as it took much longer than anticipated. In addition, the Searchable PDF templates are not as easy to create as the OCR templates.

Overall: Once we got the software running, we have been very satisfied with its performance. We have learned to adapt to the manner in which we have to create Searchable PDF templates.

User friendly system

Nov 20, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I like ability to upload invoices with one click. GP and Synergize work great together. If there are duplicates I am warned and if there are incorrect codes I am warned as well.

Cons: I don't like that I cant have auto messages appear(warnings if something is entered incorrectly). I wish the system would allow messages to appear. I wish the system wouldn't allow future dated invoices as well.

Installation

Oct 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We are currently in the installation process. If the product works as described it should save us a lot of time

Cons: The installation process has taken longer than originally anticipated