--- title: "VBASoftware Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VBASoftware - reviews, pricing plans, popular comparisons to other Claims Processing products and more." source_url: "https://www.capterra.com/p/74668/Virtual-Benefits-Administrator/" page_type: "product" language: "en" --- # VBASoftware Review 2026: Features, Integrations, Pros & Cons Last updated on January 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) VBASoftware ## What is VBASoftware? VBASoftware is a claims and benefits administration system that delivers the flexibility, functionality and technology you need to administer multiple lines of business on a single platform. Run your business more efficiently with a secure, scalable and highly configurable solution that moves with you, so you can stay one step ahead of the competition and be the trusted advisor your clients are looking for. Benefits of VBASoftware: \*Auto adjudication rates of 83% to 95%+ \*Automated processes and workflows \*Increased operational efficiency \*Intuitive, user-friendly design \*280+ canned reports that you can customize ## What is VBASoftware used for? [Benefits Administration](https://www.capterra.com/benefits-administration-software/)[Claims Processing](https://www.capterra.com/claims-processing-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $6925 Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VBASoftware?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.vbasoftware.com&name=VBASoftware) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VBASoftware 4.7 (10) VS. [4.9 (4,850)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting Price $6925 Per Month Starting Price $8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (10) Ease Of Use 4.9 (785) Value For Money 4.4 (9) Value For Money 4.8 (577) Customer Service 4.4 (9) Customer Service 4.7 (686) ## VBASoftware alternatives [4.0 (620)](https://www.capterra.com/p/174753/Sage-50cloud/reviews/) Starting price $124.42 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [4.4 (123)](https://www.capterra.com/p/184185/WinTeam/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [BQE CORE Suite](https://www.capterra.com/p/141096/BQE-Software/) [4.5 (789)](https://www.capterra.com/p/141096/BQE-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (998)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/74668/Virtual-Benefits-Administrator/alternatives/) ## FAQs about VBASoftware Overview ### What company size and specific industries is VBASoftware built for? VBASoftware is designed for healthcare payers, including third-party administrators and health plans, as well as dental, vision, life, voluntary benefits, and other employee benefits administrators. The target audience is organizations in the insurance and employee benefits sectors that manage payer or administration workflows. Features and Usability ### What are the key features of VBASoftware? VBASoftware offers dashboard and HR Management, plus claims management, benefits administration, and health insurance administration. It includes billing and invoicing features such as recurring billing, invoice processing, payment processing, and bank reconciliation, along with compliance management, access controls/permissions, reporting/analytics, configurable workflow, and a self service portal. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does VBASoftware offer? VBASoftware provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person training supports direct instruction, live online sessions and webinars offer guided group learning, and documentation gives written reference material for setup and ongoing use. Getting Started and Support ### What customer support options does VBASoftware offer? VBASoftware offers Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available about support experience, so no claims can be made about response times, helpfulness, or common frustrations. The listed channels show multiple ways for users to contact support. ## Features AI summary Based on 445 Claims Processing reviews Capterra data shows that buyers of claims processing software rank the following features as their top priorities: - **HIPAA Compliant** (**81%** of reviewers rated this feature as critical) - **Claims Tracking** (**66%**) - **Payment Processing** (**59%**) VBASoftware supports all three of the features reviewers value most: **HIPAA Compliant**, **Claims Tracking**, and **Payment Processing**. Together, these capabilities help businesses protect sensitive health information, monitor claim status from submission through resolution, and handle payments efficiently, allowing teams to improve accuracy, stay compliant, and keep claims moving without delays. HIPAA Compliant 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Payment Processing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Reporting/Analytics 4.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Employee Benefits Administration 2.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks Health Insurance Administration 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Set up and manage health insurance benefits for employees Online Benefits Enrollment 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Select benefits and provide information needed to participate in a benefit via an online portal VBASoftware 50 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Benefits Management: Record employee's benefit plans and selections throughout career progression - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Claims Adjuster Management: Manage insurance and claims adjuster agents - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Tracking: Process of tracking new and submitted claims and the status of submitted claims - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - COBRA Administration: Manage mandated benefit continuation for employees who no longer work for the company for a limited time period - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contingency Billing: Business model where clients pay their lawyer a fee only if the case is won/settled successfully - Customer Management: Store and organize information about customers and previous interactions - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Disability Insurance Administration: Set up and manage short and/or long term disability insurance benefits - EDI: Transfer of data from one computer system to another - Electronic Claims: A paperless claim form that is electronically shared - Employee Benefits Administration: Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks - FMLA Administration: Track employee time off under the family and medical leave act (FMLA) - Forms Management: Store, manage and track all forms in a centralized location - Health Insurance Administration: Set up and manage health insurance benefits for employees - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - HSA/FSA Administration: Set up and manage health savings and flexible spending accounts for your employees - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Life Insurance Administration: Set up and manage life insurance benefits for your employees - Online Benefits Enrollment: Select benefits and provide information needed to participate in a benefit via an online portal - Online Invoicing: Create, send, and view electronic invoices - Payment Processing: Accept, record, and reconcile financial transactions - Policy Management: Create, manage, and track policies and procedures within an organization - Provider Management: System that helps businesses manage their relationships with various third-party vendors, suppliers, and service providers - Real-Time Data: Receive data and information in real time - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.3 (9) 4.3 Based on 9 reviews ## Pricing Value for money 4.4 (9) Free Trial Basic $6,925 Per Month Value for money 4.4 (9) 4.4 Based on 9 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (9) 4.4 Based on 9 reviews ## User reviews Overall rating 4.7 Based on 10 reviews Filter by rating 5(8) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Miguel C. Senior Developer Information Technology and Services ### "Un soft para tomar desiciones" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 June 9, 2023 me resulto medianamente sencillo abastecer de información al sistema, y mediante su analisis obtener información util para utilizar, desde cualquier dispositivo., lo cual hace que sea muy útil! Pros Que puedo confiar en este aplicativo para analizar los datos y luego ir comodamente a tomar las desiciones para atender mejor a nuestros clientes. Cons hay otros softwares que puede que sean mejores.. incluso con versiones gratuitas del mismo. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ND Nancy D. COO Insurance ### "Paragon checks in " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 May 23, 2022 Pleased. It's the best of what's out there. Pros The ability to customize - even though it cost a fortune. Cons It's still requires some manual intervention where there should be systematic assistance. Reasons for choosing VBASoftware The ability we had to grow with VBA and customize our region. The platform was on we liked in terms of growth and development to support the needs and request of our clients. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CD Chad D. Director of Operations Insurance ### "Ease of Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 23, 2022 So far we have been extremely satisfied with VBASoftware. We are not quite using daily but are getting more and more involved with it each day. Looking forward to this being our only system. Pros Ease of Use, the ability to process through claims easier. The ability to setup claims to auto adjudicate. Cons Need more Flex options, we believe we are going to have to do some tracking outside the system to maintain what we are currently doing for our clients. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Christopher H. Director, Service Partner Management Insurance ### "Configurability + Ease of Use + Features = Great Policy Service Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2020 We've had a really positive experience with VBA, at all levels of the company. They are always willing to work with us on different projects or initiatives we are looking to undertake. They are a true partner. Pros The ease of use combined with user configurability is really what drove us to select VBA. Configurability really helps us from a reporting standpoint by ensuring we're collecting the data we need for performing on-going analytics. Cons While it is easy to set up templates of plan information, some of the steps can be monotonous at times. However, the system makes it easy to copy plans to new groups and edit as needed. Reasons for choosing VBASoftware Really came down to the configurability, ease of use and the relationship/connection we developed with the VBA team. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RD Richard D. President Insurance ### "VBA Software - Decision to Purchase" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2020 Five years ago I gave my staff 3 claims software vendors to review for purchase. They spent months in evaluating and decided on VBA Software. It was the best decision we have made as a company. Pros The staff at VBA are the best to work with and provide great customer service. Their response time is excellent. For our staff the ease of EDI and Cloud based system is great. Cons Not really sure if we have experience any real problems with the VBA System. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CK Cynthia K. VP/COO Insurance ### "VBA is a great partner" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 7, 2020 The entire VBA team, beginning with vetting numerous systems as well as through implementation, has been great to work with! We are excited to continue with all our clients on VBA, VBA Gateway, and VBA Analytics. Pros Our team was focused on the flexibility and customization of the system since we are a boutique TPA specializing in customization for our clients. Cons We are just moving our clients list to the VBA platform, VBA Gateway, and VBA analytics which means currently, we can't answer on what we like least so far. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ingrid V. Insurance Doctor Insurance ### "Great provider database" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2020 I can check providers coverage in order to tell our customers which doctor can cover their specific needs at the moment. Pros I check providers in this useful database in order to remit patients to doctors within our coverage system. Cons I have to say that it is 2020 so this software looks and feels VERY old and wonky. I'm not saying it is bad, but it is due for a revamp. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User ### "VBA is Excellent for any company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2018 Pros Easy to learn: Is a really easy programing language. Have some similarities to VB.Net Easy to use: Is very user friendly. Free: no additional cost because it is added to Excel. Cons If someone has never learn or seeing a programing language it may be a bit tricky to learn. but overall is easy Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RC randy C. LCM Retail ### "WITH FLEXIBILITY, FUNCTIONALITY & EXCEPTIONAL TECHNOLOGY" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 6, 2017 My overall reaction of the software is really amazing. My business blooms and many of my customers become more satisfied with our services. Every member in our insurance company is accommodated patiently. This software is the best software I ever had. Pros Virtual Benefits Administrator is lowly priced. This makes it the best solution for small and starting businesses. The software is widely used because of its high efficiency. It is cloud-based. Virtual Benefits Administrator integrates very well. The good thing about this software is that you can use it from any place. This makes it easy for the managing of your business. Virtual Benefits Administrator helps save time while maximizing profits. This software automates almost all the processes. You will have an easy time working as paperwork is greatly done away with. It is secure. You can always be sure of total security while using this software. The software stores large amounts of data for a long time. Only the authorized can access information. Customer support service is available to help users with arising questions. Cons I think every software has always its negative side. The only negative side of using it is that it did really cost high. If you are a first timer in using this kind of software the usage would be so much easier and if you are not tutorials must be done to prevent any loss of data. The support team is one of the best since they response to every request I have made. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Michelle B. COO ### "This software has changed the way we do business." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 9, 2015 Virtual Benefits Administrator has changed the way we do business. It has allowed us to automate the vast majority of our processes. It has also enabled us to take advantage of new business opportunities that we would not have been able to administer without the flexibility of this system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/74668/Virtual-Benefits-Administrator/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.