# Service Management Enterprise Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Service Management Enterprise Software - reviews, pricing plans, popular comparisons to other CRM products and more.

Source: https://www.capterra.com/p/74731/Service-Management-Enterprise

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# 

 Service Management Enterprise Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 5, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Service Management Enterprise

## What is Service Management Enterprise?

Enable your small to medium-enterprise level service business to run more efficiently and effectively with High 5 Software so you can 'Run a Better Service Business. SME delivers an affordable and complete service management solution for companies performing installation, inspection, and maintenance of security systems. Better manage dispatch, routing, work orders, scheduling, and customer details and history all in one place. Automated email and mobile technician products to improve operations.

## What is Service Management Enterprise used for?

[Work Order](https://www.capterra.com/work-order-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)

Top alternative

Featured

Overall rating

Based on 13 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$1200

Per Feature, One Time

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Service Management Enterprise?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.high5software.com&name=Service Management Enterprise)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Service Management Enterprise

4.2 (13)

VS.

[4.0 (145)](https://www.capterra.com/p/10529/Simpro-Enterprise/reviews/)

Starting Price

$1200

Per Feature, One Time

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.8 (13)

Ease Of Use

3.7 (781)

Value For Money

3.6 (8)

Value For Money

3.8 (377)

Customer Service

4.2 (13)

Customer Service

3.8 (724)

## Service Management Enterprise alternatives

[4.6 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

Starting price

Contact vendor for pricing

Highest Rated

[4.6 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/)

Starting price

$39.00

Per User, Per Month

[4.4 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/)

Starting price

$60.00

Per User, Per Month

[4.4 (327)](https://www.capterra.com/p/157262/QuickBase/reviews/)

Starting price

$35.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Contract/License Management

3.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Track, store, and access client contracts or licenses

Dispatch Management

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Manage sending personnel and resources to a site as needed

Mobile Access

3.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Scheduling

3.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Plan availability and assign specific time slots for tasks and resources

Service History

3.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Track work performed and resources used for past customers, sites, or assets

Technician Management

3.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Oversee technicians and track their assigned work orders

Service Management Enterprise 77 features

Integrate with a third-party accounting system

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Scan barcodes to ensure accurate pricing and label tracking

Create, manage, and send invoices or bills to customers

Track and manage schedules and meetings via an integrated calendar

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Track, store, and access client contracts or licenses

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Store and organize information about customers and previous interactions

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Electronic signing method that validates the authenticity and integrity of a digital document

Manage sending personnel and resources to a site as needed

Convert paper files into digital images

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Digitally sign online documents

Manage procedures that ensure organizational equipment remains in working condition

Estimate expected cost based on various factors before a project begins

Store and access documents, forms, and photos in one centralized place

Software is designed specifically for use of locksmith companies

Monitor product stock levels

Track and manage inventory levels to maintain proper supply

Maintain and control the stock level of inventory

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Calculate total itemized costs, including initial costs and any changes

Manage and track all job information and associated tasks

Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments

Track and visualize the status of an ongoing job and the time spent on tasks or projects

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Schedule predetermined or ad hoc maintenance services and labor requests

Access software remotely via mobile devices

Capture signatures via mobile devices

Manage and support multiple locations

Track/log the amount of time employees worked per job using a timer

Manage and track customer orders for goods, investments, or any other purchases

Swipe a credit card or manually process payments while with the customer in the field

Accept, record, and reconcile financial transactions

Accept and process customer payments for products or services using hardware and software

Ability to link barcodes or serial numbers with specific items for identification

Create, send, and track purchase orders and their statuses

Integrates with QuickBooks

Generate quotes or estimates for customers

Receive data and information in real time

Active reporting of data and metrics

Schedule repeating appointments based on a duration of time

Timed notification for any upcoming task, deadline, appointment, or activity

Purchase and replenish product stock based on inventory levels and needs

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Track and facilitate returns of products sold

Plan daily routes to optimize employee scheduling and provide directions

Pipeline view and tracking lead status

Reports specific to sales analysis for trends and strategies

Plan availability and assign specific time slots for tasks and resources

Search and filter data across systems to locate required information by entering keywords or certain criteria

Group leads or contacts based on their specific characteristics

Track work performed and resources used for past customers, sites, or assets

Track the status over time for a request, process, asset, or transaction

Manage all supplier data and operations

Track and manage the scheduling of tasks

Oversee technicians and track their assigned work orders

Organize customer data and accounts by user or geography

Set up connections to third-party platforms to improve business processes

Manage and track operations and inventory within warehouses

Create a new work order

Creating, assign, and track jobs and/or tasks for work orders

Get Advice

We can help you find the software with the features you need.

Features

3.6 (8)

3.6

Based on 8 reviews

## Pricing

Value for money

3.6 (8)

Free Trial

Basic

$1,200

Per Feature,One Time

Value for money

3.6 (8)

3.6

Based on 8 reviews

## Integrations

[

QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[

QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[

ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.2 (13)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.2 (13)

4.2

Based on 13 reviews

## User reviews

Overall rating

4.2

Based on 13 reviews

Filter by rating

5(6)

4(5)

3(0)

2(2)

1(0)

Mentioned topic

Sorted by most recent

JC

John C.

CEO

Telecommunications

### "Has Served our Needs as a Small Business"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

December 20, 2021

We started the business with High 5 and still use it 8 years later.

Pros

Relatively easy to use, great for every needs of a service based company

Cons

Had a few challenges with Quickbooks integration initially, but seems to be working fine now.

Alternatives considered

[Rev.io Billing](https://www.capterra.com/p/25471/Rev-io/)

Reasons for choosing Service Management Enterprise

Cost

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CC

Claudia C.

Contracts Manager

Information Technology and Services

### "Good system for Good Value"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

December 14, 2021

Very good overall

Pros

Great service software integration across modules

Cons

Universal customer or equipment updates not easily done or available at all. Updates can be tedious and clunky.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MP

Mike P.

Assets and Compliance Director

Telecommunications

### "Service Management Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 13, 2021

Cannot get "buy in" due to the comfort most have with their own processes and procedures for quoting(Excel) and because of the heavy emphasis to use email communication to store important data about customers and projects.

Pros

Price. Support has always been very good.

Cons

Need Dashboards that provide meaningful information to management. Reports only reflect what is in the database but do not provide meaningful data to management. One screen that shows number of open work orders, number of closed work orders, number of contacts made by sales staff, etc. Management does not want to spend time writing reports or running reports. Real time data that helps management make decisions is a must. Need email communication to flow seamlessly into the database. Documentation is weak.

Reasons for choosing Service Management Enterprise

Not sure. Did not participate in the decision to buy

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CF

Carla F.

Director, Sales

Telecommunications

### "SME for CRM Program"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 13, 2021

The support staff is awesome and always willing to help.

Pros

The ability to customize reports to use for internal invoices

Cons

the laborious process to change the text in custom reports

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reasons for choosing Service Management Enterprise

It seemed a bit easier for our staff to use

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CJ

Carol J.

Owner

Telecommunications

### "SME user"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 7, 2021

I have been using SME for 25 years or more starting before windows was available. Yes, used it in DOS. I like having years of records readily available. I like the ease of use in this system. I like being able to create new reports or change existing reports.

Pros

I like having most of the information needed for each customer stored all in one place.

Cons

Upgrades tend to remove features we like. I don't like the yearly contract pricing. It is way to high for the small struggling business.

Reasons for choosing Service Management Enterprise

Tiger Paw charged for each module while SME was a complete package.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CR

Chris R.

Computer Technician

### "Terrific product backed up by a very competent, knowledgeable, and professional service team."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 8, 2018

High 5 Software you can run a better service business

Pros

I use High 5 Software on a daily basis and wouldn't trade it for the world. It's the easiest and simplest way I've found to track work orders, examine proposals, and keep track of my inventory. It's a fantastic piece of software for any business, small or large.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GB

Greg B.

President

Construction

### "Very poor customer service, Very poor follow thru from SME"

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

December 11, 2017

Not a lot because of the very bad customer service !

Pros

The features are great. Once you learn how to navigate it becomes easier to work with. The features is what sold me on the software

Cons

I have had this software for over 10 Yrs and they have very very bad customer service I am still waiting on the tech side of company to correct reports, that I had before they changed software versions(over Two Years ago). Lost my QB integration when it became an option and what I paid for when I first bought the software. When I purchased the software their was no training but the support staff over the phone and a 400 Page manual. Now you have to pay for the training which I was never informed of until I was talked into the upgraded software. Squeaky wheel get the customer service. So if you want to spend a lot of time having to do that then this software is for you. I Have tried to get things resolved and the same answer (I will get back to you). I am trying to run a business and don't have time for a product that is a fix on the fly software.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JS

Julie S.

Vice President

### "Service Management Enterprise review"

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

September 19, 2017

None. Lost money in bad software.

Pros

The demo was good. Beginning stages seems okay and I was genuinely excited about the product. That's it.

Cons

Customer service and follow through was absolutely horrible. Software implementations, not a good experience. When I complained I continually got the runaround. There is no client download and QuickBooks integration does not work well.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BG

Beth G.

Director of Projects and Administration

### "Great Customer Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

August 26, 2014

Our company has been working with SME and High5 software for a little over two years. During this time, we have also been reworking and streamlining our business processes. We have gone through a lot of growth and change. High 5 has been very helpful and flexible with us through our growth and changes. Amy U has been amazing in answering our questions and explaining and sometime re-explaining SME's features. She is knowledgeable and patient. There are many times that my issues and questions seem long and confusing and see is able to summarize my issue and get to the root of the problem and in some cases offer an alternative solution. Most of our employees have never used this type of system, so having Amy work with us has been more than valuable. High 5 has been very reasonable with our requests for customizations. Mark S, Mark O and John have all helped me with multiple issues regarding custom reports or custom features. Custom reports and custom features both require a lot of communication back and forth to achieve the desired result. We can be picky customers. We strive for excellence. High 5 has always "got us we're we needed to go" on our customizations and have been professional in reasonable in regards to our feedback. They also offer their own feedback as necessary. High 5 has been a great match for our business.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LA

Lee A.

National Account Manager

### "I never thought it could be this easy!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

October 11, 2013

I have no idea how we got by before H5SW, no more losing orders, trying to organize services orders, dispatching white boards on our walls. This software takes care of everything I need and more. They are always expanding in different areas of management of my company (ex: the techs being able to add notes, ass product and services and even close orders when they are done and much more) The only thing I wish was better is the Quickbooks link, but I don't think it's entirely H5SW problem but the was QB excepts their data. I have recommended this to other friends that operate companies and I get a call almost monthly that they discovered a new feature and that H5SW has made life easier. Its awsome!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/74731/Service-Management-Enterprise/reviews/)

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