Service Management Enterprise

4.5 / 5 6 reviews

Who Uses This Software?

Service and Inspection companies that need to manage customer equipment and recurring orders with a robust service solution that can sync with QuickBooks.


Average Ratings

6 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • High 5 Software
  • www.high5software.com
  • Founded 1989
  • United States

About Service Management Enterprise

Enable your small to medium-enterprise level service business to run more efficiently and effectively with High 5 Software so you can 'Run a Better Service Business. SME delivers an affordable and complete service management solution for companies performing installation, inspection, and maintenance of security systems. Better manage dispatch, routing, work orders, scheduling, and customer details and history all in one place. Automated email and mobile technician products to improve operations.


Service Management Enterprise Features

  • Billing & Invoicing
  • Customer Management
  • Document Imaging
  • Inventory Management
  • Job Costing
  • Lead Management
  • Quotes / Estimates
  • Scheduling
  • Work Order Management

Service Management Enterprise Reviews Recently Reviewed!

Service Management Enterprise review

Sep 18, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The demo was good. Beginning stages seems okay and I was genuinely excited about the product. That's it.

Cons: Customer service and follow through was absolutely horrible. Software implementations, not a good experience. When I complained I continually got the runaround. There is no client download and QuickBooks integration does not work well.

Overall: None. Lost money in bad software.

Great Customer Service

Aug 26, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our company has been working with SME and High5 software for a little over two years.
During this time, we have also been reworking and streamlining our business processes. We have gone through a lot of growth and change.
High 5 has been very helpful and flexible with us through our growth and changes.

Amy U has been amazing in answering our questions and explaining and sometime re-explaining SME's features. She is knowledgeable and patient. There are many times that my issues and questions seem long and confusing and see is able to summarize my issue and get to the root of the problem and in some cases offer an alternative solution. Most of our employees have never used this type of system, so having Amy work with us has been more than valuable.
High 5 has been very reasonable with our requests for customizations. Mark S, Mark O and John have all helped me with multiple issues regarding custom reports or custom features. Custom reports and custom features both require a lot of communication back and forth to achieve the desired result. We can be picky customers. We strive for excellence. High 5 has always "got us we're we needed to go" on our customizations and have been professional in reasonable in regards to our feedback. They also offer their own feedback as necessary. High 5 has been a great match for our business.

I never thought it could be this easy!

Oct 11, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have no idea how we got by before H5SW, no more losing orders, trying to organize services orders, dispatching white boards on our walls. This software takes care of everything I need and more. They are always expanding in different areas of management of my company (ex: the techs being able to add notes, ass product and services and even close orders when they are done and much more) The only thing I wish was better is the Quickbooks link, but I don't think it's entirely H5SW problem but the was QB excepts their data. I have recommended this to other friends that operate companies and I get a call almost monthly that they discovered a new feature and that H5SW has made life easier. Its awsome!

SME is a perfect fit for us

Oct 11, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have spent some time reviewing other software and found SME to provide the best value to meet our work order management and inventory needs. What wasn't in their software they were able to customize functions to meet our needs.

Good platform for a service business, great support and integrates easily with other systems.

Oct 11, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: SME has proved to be a powerful tool for our security integration business. The company behind SME provides great support (better than any other software vendors I have worked with to date). The design of SME also makes it easy to implement business intelligence reporting and we've been able to extend the product to improve our business processes, both through High 5 provided modules and our own, custom, intranet reporting tools. Overall it has been a pleasure to work with and we have found that it covers most of the demands of our organization and integrates well with other systems.

Great Program

Aug 09, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: This is a great software package that serves all needs for a service company.

Cons: I can't think of any.

Overall: I have worked with SMP/SME for seven years, and have found it to serve all purposes I seek. It has all the features I need for ticketing, inventory, dispatch, sales and accounting. I like that I can synchronize it with my Quickbooks, and also the availability of the web portal. I particularly like the fact that the company is receptive to suggestions for changes and additions to the software, and has regularly followed through and incorporated my suggestions into the software. Tech support has been great too. I would recommend this software to any service company.