--- title: "Service Management Enterprise Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Service Management Enterprise Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/74731/Service-Management-Enterprise/" page_type: "product" language: "en" --- # Service Management Enterprise Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Service Management Enterprise ## What is Service Management Enterprise? Enable your small to medium-enterprise level service business to run more efficiently and effectively with High 5 Software so you can 'Run a Better Service Business. SME delivers an affordable and complete service management solution for companies performing installation, inspection, and maintenance of security systems. Better manage dispatch, routing, work orders, scheduling, and customer details and history all in one place. Automated email and mobile technician products to improve operations. ## What is Service Management Enterprise used for? [Work Order](https://www.capterra.com/work-order-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1200 Per Feature, One Time Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Service Management Enterprise?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.selltis.com&name=Service Management Enterprise) ## Service Management Enterprise Overview Updated August 2026 AI summary Service Management Enterprise equips organizations of all sizes with CRM, field service, and inventory management capabilities, supporting functions like contact and lead management, work order tracking, scheduling, and dispatch. Notable features include mobile access, customizable fields, and QuickBooks integration. It deploys via cloud, web, and mobile apps, enabling teams to coordinate service operations and customer relationships effectively. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Service Management Enterprise 4.2 (13) VS. [4.6 (1,475)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $1200 Per Feature, One Time Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (13) Ease Of Use 4.6 (782) Value For Money 3.6 (8) Value For Money 4.4 (377) Customer Service 4.2 (13) Customer Service 4.6 (724) ## Service Management Enterprise alternatives [4.4 (333)](https://www.capterra.com/p/157262/QuickBase/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,323)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) [4.3 (824)](https://www.capterra.com/p/77264/mHelpDesk/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/77264/mHelpDesk/) ## FAQs about Service Management Enterprise Overview ### Which roles and teams benefit most from Service Management Enterprise? Service Management Enterprise is most used by executives, business systems leaders, IT support staff, and operations managers who need visibility into service delivery. Compliance, contracts, and project leaders rely on it to track assets, enforce processes, manage requests, and coordinate administrative workflows across departments. Answer based on 13 reviews Overview ### What company size and specific industries is Service Management Enterprise built for? Service Management Enterprise is designed for service and inspection companies that manage customer equipment and recurring orders. It fits businesses in field service, equipment service, and inspection work, especially those that need a service management system that can sync with QuickBooks. Features and Usability ### What are the key features of Service Management Enterprise? Service Management Enterprise offers work order management, job scheduling, dispatch management, and technician management for service operations. It also includes inventory tracking, inventory control, barcode/ticket scanning, billing and invoicing, payment processing, reporting and analytics, and integrations such as QuickBooks and third-party APIs. Integrations ### Which third-party tools and platforms does Service Management Enterprise integrate with? Service Management Enterprise integrates with QuickBooks Online Advanced, QuickBooks Time, and ServiceNow. These catalog integrations cover accounting, time tracking, and service management connections, giving the platform a focused set of third-party links for core business and IT workflows. Getting Started and Support ### What training and onboarding options does Service Management Enterprise offer? Service Management Enterprise provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person and live online formats support guided instruction, webinars offer group learning sessions, and documentation gives written reference material for self-paced review and follow-up. Getting Started and Support ### What customer support options does Service Management Enterprise offer? Service Management Enterprise provides Email/Help Desk, FAQ/Forum, Phone Support, and Chat. Support quality cannot be assessed from user feedback here, because no reviewer comments about support are available in the catalog data. ## Features AI summary Based on 14,670 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) Service Management Enterprise supports all three of the features reviewers rate highest: **Contact Management**, **Sales Pipeline Management**, and **Lead Management**. Together, these capabilities help businesses keep customer records organized, track deals through each stage of the sales process, and manage new opportunities more effectively, allowing teams to improve follow-up, maintain visibility into revenue, and build stronger customer relationships. Lead Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Contract/License Management 3.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track, store, and access client contracts or licenses Dispatch Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed Mobile Access 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Scheduling 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Service History 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Service Management Enterprise 78 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Imaging: Convert paper files into digital images - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Estimating: Estimate expected cost based on various factors before a project begins - File Storage: Store and access documents, forms, and photos in one centralized place - For Locksmiths: Software is designed specifically for use of locksmith companies - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Costing: Calculate total itemized costs, including initial costs and any changes - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile Signature Capture: Capture signatures via mobile devices - Multi-Location: Manage and support multiple locations - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Purchase Order Management: Create, send, and track purchase orders and their statuses - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Returns Management: Track and facilitate returns of products sold - Routing: Plan daily routes to optimize employee scheduling and provide directions - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Service History: Track work performed and resources used for past customers, sites, or assets - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supplier Management: Manage all supplier data and operations - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Warehouse Management: Manage and track operations and inventory within warehouses - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 3.6 (8) 3.6 Based on 8 reviews ## Pricing Value for money 3.6 (8) Free Trial Basic $1,200 Per Feature,One Time Value for money 3.6 (8) 3.6 Based on 8 reviews ## Integrations [ QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (13) 4.2 Based on 13 reviews ## User reviews Overall rating 4.2 Based on 13 reviews Filter by rating 5(6) 4(5) 3(0) 2(2) 1(0) Mentioned topic Sorted by most recent JC John C. CEO Telecommunications ### "Has Served our Needs as a Small Business" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 December 20, 2021 We started the business with High 5 and still use it 8 years later. Pros Relatively easy to use, great for every needs of a service based company Cons Had a few challenges with Quickbooks integration initially, but seems to be working fine now. Alternatives considered [Rev.io Billing](https://www.capterra.com/p/25471/Rev-io/) Reasons for choosing Service Management Enterprise Cost Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC Claudia C. Contracts Manager Information Technology and Services ### "Good system for Good Value" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 14, 2021 Very good overall Pros Great service software integration across modules Cons Universal customer or equipment updates not easily done or available at all. Updates can be tedious and clunky. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MP Mike P. Assets and Compliance Director Telecommunications ### "Service Management Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 13, 2021 Cannot get "buy in" due to the comfort most have with their own processes and procedures for quoting(Excel) and because of the heavy emphasis to use email communication to store important data about customers and projects. Pros Price. Support has always been very good. Cons Need Dashboards that provide meaningful information to management. Reports only reflect what is in the database but do not provide meaningful data to management. One screen that shows number of open work orders, number of closed work orders, number of contacts made by sales staff, etc. Management does not want to spend time writing reports or running reports. Real time data that helps management make decisions is a must. Need email communication to flow seamlessly into the database. Documentation is weak. Reasons for choosing Service Management Enterprise Not sure. Did not participate in the decision to buy Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CF Carla F. Director, Sales Telecommunications ### "SME for CRM Program" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 13, 2021 The support staff is awesome and always willing to help. Pros The ability to customize reports to use for internal invoices Cons the laborious process to change the text in custom reports Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reasons for choosing Service Management Enterprise It seemed a bit easier for our staff to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CJ Carol J. Owner Telecommunications ### "SME user" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 7, 2021 I have been using SME for 25 years or more starting before windows was available. Yes, used it in DOS. I like having years of records readily available. I like the ease of use in this system. I like being able to create new reports or change existing reports. Pros I like having most of the information needed for each customer stored all in one place. Cons Upgrades tend to remove features we like. I don't like the yearly contract pricing. It is way to high for the small struggling business. Reasons for choosing Service Management Enterprise Tiger Paw charged for each module while SME was a complete package. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CR Chris R. Computer Technician ### "Terrific product backed up by a very competent, knowledgeable, and professional service team." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2018 High 5 Software you can run a better service business Pros I use High 5 Software on a daily basis and wouldn't trade it for the world. It's the easiest and simplest way I've found to track work orders, examine proposals, and keep track of my inventory. It's a fantastic piece of software for any business, small or large. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GB Greg B. President Construction ### "Very poor customer service, Very poor follow thru from SME" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 11, 2017 Not a lot because of the very bad customer service ! Pros The features are great. Once you learn how to navigate it becomes easier to work with. The features is what sold me on the software Cons I have had this software for over 10 Yrs and they have very very bad customer service I am still waiting on the tech side of company to correct reports, that I had before they changed software versions(over Two Years ago). Lost my QB integration when it became an option and what I paid for when I first bought the software. When I purchased the software their was no training but the support staff over the phone and a 400 Page manual. Now you have to pay for the training which I was never informed of until I was talked into the upgraded software. Squeaky wheel get the customer service. So if you want to spend a lot of time having to do that then this software is for you. I Have tried to get things resolved and the same answer (I will get back to you). I am trying to run a business and don't have time for a product that is a fix on the fly software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Julie S. Vice President ### "Service Management Enterprise review" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 19, 2017 None. Lost money in bad software. Pros The demo was good. Beginning stages seems okay and I was genuinely excited about the product. That's it. Cons Customer service and follow through was absolutely horrible. Software implementations, not a good experience. When I complained I continually got the runaround. There is no client download and QuickBooks integration does not work well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BG Beth G. Director of Projects and Administration ### "Great Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 26, 2014 Our company has been working with SME and High5 software for a little over two years. During this time, we have also been reworking and streamlining our business processes. We have gone through a lot of growth and change. High 5 has been very helpful and flexible with us through our growth and changes. Amy U has been amazing in answering our questions and explaining and sometime re-explaining SME's features. She is knowledgeable and patient. There are many times that my issues and questions seem long and confusing and see is able to summarize my issue and get to the root of the problem and in some cases offer an alternative solution. Most of our employees have never used this type of system, so having Amy work with us has been more than valuable. High 5 has been very reasonable with our requests for customizations. Mark S, Mark O and John have all helped me with multiple issues regarding custom reports or custom features. Custom reports and custom features both require a lot of communication back and forth to achieve the desired result. We can be picky customers. We strive for excellence. High 5 has always "got us we're we needed to go" on our customizations and have been professional in reasonable in regards to our feedback. They also offer their own feedback as necessary. High 5 has been a great match for our business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LA Lee A. National Account Manager ### "I never thought it could be this easy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 11, 2013 I have no idea how we got by before H5SW, no more losing orders, trying to organize services orders, dispatching white boards on our walls. This software takes care of everything I need and more. They are always expanding in different areas of management of my company (ex: the techs being able to add notes, ass product and services and even close orders when they are done and much more) The only thing I wish was better is the Quickbooks link, but I don't think it's entirely H5SW problem but the was QB excepts their data. I have recommended this to other friends that operate companies and I get a call almost monthly that they discovered a new feature and that H5SW has made life easier. Its awsome! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/74731/Service-Management-Enterprise/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.