--- title: "Fiix Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Fiix the right CMMS solution for you? Explore 628 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/74916/Fiix/reviews/" page_type: "reviews" language: "en" --- Fiix 4.5 (628) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Fiix Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews JP Jeff P Director of FleetConstruction, 501 - 1,000 employeesUsed the software for: More than 2 years. “No longer do we have to use pen and paper to find and sort through our old WO's. With all of our maintenance records stored in one easy and accessible location our speed and efficiency has improved drastically.“ October 8, 2024 SH Sam H Maintenance Planner and CMMS AdministratorPaper & Forest Products, 51 - 200 employeesUsed the software for: More than 2 years. “I have a long punch list and all my CSM could do is create VOC's that never made any difference.“ March 16, 2026 JR Julian R Finance and foreign tradeRetail, 10,001+ employeesUsed the software for: 6-12 months. “I improve the performance of the team in general with very good tools that made it possible to eliminate repetitive processes and turn them into more automatic processes with perfect results“ September 28, 2024 RC Riley C Chief OperatorEnvironmental Services, 11 - 50 employeesUsed the software for: More than 2 years. “We did not use the software for a whole year, and they would not let us cancel our subscription because it had to be months ahead of time before our contract ended.“ July 17, 2025 SH Sam H Maintenance Planner and CMMS AdministratorPaper & Forest Products, 51 - 200 employeesUsed the software for: More than 2 years. “We are actually leaving Fiix and going to Emaint which is fully customizable and easy to work with and a much better value for the money. “ March 16, 2026 Anibal M managerFood Production, 51 - 200 employeesUsed the software for: 1-2 years. “Good luck trying to get someone on the phone unless is to sell you the software, customer service is lacking.“ November 9, 2023 SH Sam H Maintenance Planner and CMMS AdministratorPaper & Forest Products, 51 - 200 employeesUsed the software for: More than 2 years. “Several manual process's that should be and could be much easier.“ March 16, 2026 SB Sven B Engineering LeadMaritime, 11 - 50 employeesUsed the software for: Less than 6 months. “Traditionally, maintenance records had been handwritten and risk being lost, damaged or presenting difficulties in quick access if required“ May 23, 2023 ## Showing most helpful reviews Showing 1-25 of 628 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Suzannah A. Project manager Machinery Used the software for: 6-12 months ### "An all round maintenance and inventory solution " November 4, 2022 5.0 Fiix has been easy to use and has improved the efficiency of our processes 100% Pros I really like how easily FIIX manages our inventory and maintenance needs. The Request for quote feature is so easy to use and helps us to keep track of all of our purchases. Cons Can be difficult to learn at first but once staff and vendors are properly trained it is easy to use and so helpful Review Source KG Kellie G. CMMS Administrator Supervisor Food Production Used the software for: 1-2 years ### "Simple Review" October 8, 2024 4.0 The ease of use is nice even for the non-computer savvy technician and we enjoy the convenience of the mobile app. The tracking of material usage and ease of reporting on spend and equipment usage. Pros The ease of use and that it encompasses multiple modules to collect data for a complete picture. Cons The reports. I find that the reports are the weak link in that they usually do not pull all data. I need to learn more about analytics to see if this improves the issue. Alternatives considered [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[MaintainX](https://www.capterra.com/p/179296/GetMaintainx/) Reason for choosing Fiix With the multiple modules I knew it would give us a true cost of asset Review Source VR Verified Reviewer Sr. Mechanical Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Good value for the pricing." September 15, 2020 3.0 Billing and subscription service has been easy to navigate. If an issue cannot be resolved quickly , Fiix has been helpful to find a work-around. In general, Fiix is slow to respond to customer service requests and feature additions. Pros Work orders are easy to generate and scheduled maintenance setup is straightforward. Nested PMs and event triggers are great for "if-then" scenarios where more work is required based on the results of a regular PM. Reports are customizable with the upper-tier account. Inventory management is quick and easy when the system is used on a tablet or smart device. The mobile app is easy to set up and use. Permissions for highly customizable for user groups. Cons Asset codes and model number are not visible on the asset list; The user has to view the asset to see the information. Only a Grainger account can be linked for inventory lookup. Most inventory cannot be populated automatically by part number. However, in Fiix's defense, it may be difficult to get permission from vendors. The report writer uses SQL code, but all of the SQL functions are not available in the interface. WO review and approval from technician to engineer to management is not automated. Alternatives considered [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/)[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Reason for choosing Fiix Cost and functionality. Review Source JH Jesse H. Manager of Maintenance Services Mining & Metals Used the software for: 6-12 months ### "If Fiix can't fix it it can't be fixed. " May 25, 2023 5.0 I am utilizing Fiix to capture and track maintenance and repairs at multiple locations. Pros The workorder process is very user friendly and can be used with very little training involved. The ability to utilize Fiix from my mobile phone is amazing. Cons TBD: I haven't found anything that I do not like about Fiix. Alternatives considered [JD Edwards EnterpriseOne](https://www.capterra.com/p/212037/JD-Edwards-EnterpriseOne/) Reason for choosing Fiix Fiix was chosen for its overall ease of use. Review Source JP Joseph P. Maintenance Manager Food & Beverages Used the software for: 1-2 years ### "Efficient and quick" November 2, 2022 5.0 We have had a great experience with the product and the team over at Fiix. They want us to succeed and give us help with their software along the way. Pros I like that the team can easily understand how to use the product and they can be limited by what they see so it won't overwhelm them. Admins can make their life even easier by putting common tasks into task groups so they don't have to worry if they missed a step. Cons The reports system works well, they started analytics for the higher tiered groups. You have to know how to use it to be able to minipulate the pages. There is not much training on it yet, but I bet a few helpful videos would go a long way about understanding the use of it. Alternatives considered [UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing Fiix Price was better, the features were better rounded and the UI looked nice. Review Source Response from Rockwell Automation November 7, 2022 Hi Joseph, we appreciate you taking the time to leave us a review. We're glad that our software has helped in your day-to-day. Thank you for telling us about your experience. RH Ryan H. HVAC Department Lead Construction Used the software for: Less than 6 months ### "This will carry us through scaling up" September 8, 2020 5.0 I generally love the platform and its capacity/depth for our assets. This will likely be moved over into our other departments (Machinery, Construction) as I finish developing and implementing this for our HVAC PM department. Pros I love the cross-integration between my field technicians, accounting, and warehousing. My equipment has all of the attached parts information that relates back to my warehouse as we consume materials and notifies my accounting and warehousing teams when we're below our required threshold. This is incredible software, it's able to keep all of our invoicing together and associate it with a track record of each part's purchasing history and cost over time. Very excited to use this to its fullest. Cons There are some things that would be nice for the initialization phase of creating all of the assets, namely that "save and create another" asset should carry over much of the prior item's data. For those of us without a csv to upload into Fiix, it seems easiest to go through each plant by asset type, so much of the data stays the same from asset to asset, until that type is finished. Often times, I ended up going back through to double check my new assets before moving on to creating the next new type of asset (i.e. AHU to RTU to MAU, etc. ). Also, it would be nice to have a standard daily report that can include a technician's work from the day, including the actual photos uploaded by them, and have it sent to a set list of email addresses. Reason for choosing Fiix We chose Fiix because we'd been using Excel for most everything, but there's no real mobile friendly option that can handle everything involved in a Preventative Maintenance operation, especially pictures. That's one of the greatest benefits, plus the integration of work orders with the inventory system. So incredible compared to having to sort through photos, use converters to scale down the file size, and dig through spreadsheets for the correct filter sizes for a given unit. So much is streamlined with Fiix, and as long as your technicians can be shown how much it will relieve common, in-field headaches, it can be an incredible efficiency boost for your operation. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Excel is great for certain things, but it's terrible for any kind of maintenance reporting, especially if photos are involved. Our daily reports were individual sheets within a single Excel workbook for each month that also included a Monthly report sheet. Between the days and the photos included, our workbooks were becoming hundreds of megabytes. We had to start breaking it down into each day as a separate workbook, plus using an image converter to scale down the file size (which greatly reduced the image quality to, basically, a thumbnail). It was sufficient enough to allow us time to find and implement Fiix. Review Source SB Sven B. Engineering Lead Maritime Used the software for: Less than 6 months ### "Great, cost effective solution" May 23, 2023 5.0 Fiix has allowed us to be fully compliant with both regulatory and professional practice in relation to maritime maintenance, at zero cost. Traditionally, maintenance records had been handwritten and risk being lost, damaged or presenting difficulties in quick access if required Pros The pricing and what features were included in the basic free package Cons I appreciate that the analysis tools are in the paid package, but it would be beneficial to have some very basic tools available in the free package as well Alternatives considered [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/) Reason for choosing Fiix Better quality and features on the free version Review Source BG Brian G. Maintenance Manager Packaging and Containers Used the software for: 2+ years ### "Fiix makes maintenance more manageable" November 4, 2022 5.0 Fiix has increased my effectiveness as a maintenance leader. It allows me to track individual accomplishments within my team. Pros parts inventory control, PM management, work order tracking, time and parts cost tracking Cons work request generation can be difficult to manage when using multiple sites Alternatives considered [EEM](https://www.capterra.com/p/145059/EEM/)[UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing Fiix free trial version provided me an opportunity to show my employer value Review Source VR Verified Reviewer Program Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Good for small enterprises" September 15, 2020 2.0 We mainly used it for Work Order accountability and to have history of tasks completed. Pros Customer Support was great, but the overall product needs improvement. Cons Unable to make bulk edits, difficult to navigate user permissions, and reporting structure needs to be improved. Mobile App and Desktop version do not line up with each other. The platform allows for too many human errors and it is hard to maintain clean data. Inventory can be way off than what is reported by the system. Alternatives considered [UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing Fiix The costs associated with the other option was significantly higher. Review Source AD Aaron D. Manufacturing Engineer Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "14 months into FIIX use" December 28, 2020 4.0 Overall experience, we received a product we could quickly and easily fill but then with further review most of that info needs to change and be improved. Once again I think the software needs a bit more standard structure for initial asset inputs. I think an onsite installer with more practical manufacturing environment would have also helped. One example, we were told to set each PM completion time to 10% of PM frequency which is basically impossible in our field. A Monthly PM only allows 3 days to complete when all Maintenance teams would expect to be compliant to complete PM at anytime within the 30 days in each month. Pros The open architecture and ease of adding assets and PMs Cons The same as what we originally liked. The open architecture allows users to create assets without much of the info needed within a PM system. Asset creation should be more structured and then allow additional inputs for special info but asset should require info about model serial number purchase and current cost. Since we began the entries without this info, I can add it later but info won't be standard for all assets unless I remove each and add back once I determine all info needed for each. It was nice not to need this info in beginning but makes the product I have less useful that it would have been if we were forced to add this standard information from the begining Alternatives considered [MPulse](https://www.capterra.com/p/117159/MPulse-Maintenance-Management/)[Eptura Asset](https://www.capterra.com/p/125977/ManagerPlus/)[SyteLine](https://www.capterra.com/p/143792/SyteLine/)[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Reason for choosing Fiix Two sister plants recently began using this software and the hope was to be able to put all plants under one umbrella Review Source JR Julian R. Finance and foreign trade Retail Used the software for: 6-12 months ### "I improve my work performance" September 28, 2024 5.0 I improve the performance of the team in general with very good tools that made it possible to eliminate repetitive processes and turn them into more automatic processes with perfect results Pros I can manage all work tasks better organized so that I can have production with each order, it helps me reduce development times with each task by being able to have everything unified on the same platform. I feel satisfied because it is a platform that has proven to be very secure with stored data. Cons There is nothing to dislike, they have always met expectations Review Source LR Luan R. Technicien Maintenance Logistics and Supply Chain Used the software for: 1-2 years ### "Very satisfied with everything FIIX can provide" December 12, 2022 5.0 Unlike other applications with fixed or not very flexible formats, FIIX allows several possibilities for editing parameters, which in my opinion makes the application very flexible and adaptable for different sectors and sizes of industries, from the simplest to the most complex. Pros Several parameters are editable and can be customized according to the specific need.The possibility of communicating with external systems and the entire help library available online. Cons The analytics is slow when applying filters.Impossibility of sharing information between different administrators, even if they belong to the same company. Review Source SD Scott D. Facilities Supervisor Warehousing Used the software for: 2+ years ### "great software to streamline your maintenance department " September 26, 2022 5.0 Im very happy with Fiix. it's quickly become the most used tool in our Maintenance department. Pros the open API and Cloud based app made implementation super simple, Allen Bradly integration is a nice addition to the already feature packed software. at the time of purchase it was the most feature packed CMMS with the smallest price tag. Cons Implementation is a bit of a bear. I dont know how it could be streamlined, but it would be nice for future iterations. Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Reason for choosing Fiix price vs features Review Source Response from Rockwell Automation October 17, 2022 Hi Scott, we appreciate you taking the time to leave us a review. We're glad you have been enjoying Fiix and that it's become one of the most used tools in your department. Thank you for telling us about your experience. MM Mike M. Maintenance Manager Automotive Used the software for: 2+ years ### "Using FIXX in an Industrial Facility" November 9, 2022 5.0 It is a real pleasure to work with the FIXX Team and they have always supported us with everything we have needed. We started with them as they were just beginning and we have both benefitted from our partnership. Pros This software is easy to use and quick to learn. Many of my Skilled Trades people are not highly computer literate but found FIXX to be easy to handle with only minimal training. Cons FIXX offers way more features than we actually use. I have no issues or concerns as we have found this to be a near perfect solution to our old system of paper and copies. Reason for choosing Fiix Price and value. Ease of use. Great support in getting things set up and running. Review Source VR Verified Reviewer Civil Engineer Utilities Used the software for: 6-12 months ### "Great for communication across silo'd departments! " November 3, 2022 5.0 Within my role at my organization, I verified work orders regarding ongoing asset maintenance and regulatory requirements. It was a great tool to verify work completion and tracking compliance with our regulators. Pros Easy communication, streamline and efficient. Allows users to attach documentation that could be communicated across different levels within an organization. Cons The functionality is wonderful. The software is intuitive and does not require much critical thought. Review Source TM Travis M. Maintenance Paper & Forest Products Used the software for: 1-2 years ### "Best program for the cost I have used so far" November 14, 2022 5.0 I have machine breakdowns that where in the days range down to an average of 2 hours Pros Ease of use and setup make this a easily used tool for those who like to keep track of machine and equipment needs even on multiple sites. Cons Would like to have a setup with non-concurrent users in addition to our concurrent users, but it is not offered. Alternatives considered [Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/) Reason for choosing Fiix Cost and value Review Source VR Verified Reviewer Senior Electrical Engineer Renewables & Environment Used the software for: 2+ years ### "Good Experience With Fiix CMMS" February 23, 2020 4.0 Fiix CMMS software helps Bariq a lot in the following : 1- Evaluating the assets performance weekly in terms of availability and productivity. 2- Based on the Annual Analysis out from Fiix software, we could set our upgrading plan for 2020, by focusing on the biggest downtime assets. 3- Using Fiix software we could manage successfully the Preventive maintenance program. Pros In my opinion, the most powerful points in the software: 1- The Preventive maintenance module, is very organized. 2- The work order page includes many important data, makes the the reports very descriptive. 3-Many kinds of reports, meet many aspects of study. Cons The most annoying points: 1- The Arabic language data does not appear in the report. 2- The customized reports are not easy to be shaped and need to be more flexible for selecting the presented data. Alternatives considered [Oracle Database](https://www.capterra.com/p/5938/Oracle-Database/) Review Source Response from Rockwell Automation March 9, 2020 Hello there, thank you for taking the time to leave a review for Fiix! We are happy to hear that our CMMS is helpful for asset management, work management, and forecasting for your work. We're sorry to hear about your frustrations with the Arabic language data and reporting difficulties. We have captured this feedback for our product team to investigate. If you had any other feedback, please reach out to our Customer Success team as we are always looking to improve our CMMS. JA Jocelyn A. Coordonateur infrastructure critique Centre et Est du Québec Telecommunications Used the software for: 2+ years ### "FIIX is a great CMMS " November 2, 2022 5.0 I like my CMMS Pros The mobile apps is very useful. i have 475 buildings to maintien. with this tool we enhance the travelling efficiacy. Cons what I like least is the construction of the report. there are already built reports but when we need precise data according to our business unit we have to build our own report but the tool is not very user-friendly. But I have excellent customer support that helps me whenever I have a need with building a rapport. Alternatives considered [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) Review Source VR Verified Reviewer Software Engineer Financial Services Used the software for: Less than 6 months ### "Manage and maintain super easily" October 11, 2021 5.0 Pros The software is great in managing the orders. There is negligible paperwork now in our current business and let me tell you how hassle-free it has made the whole process. Moreover, the optimization it provides for the maintenance-related work is a huge pro in my opinion. Cons Nothing in my mind. But will love to see more features coming in the future. Great product and idea. Review Source PS Paul S. Maintenance Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Fiix Fixed our work order problems." November 3, 2022 4.0 Pros I have been in Machine maintenance for 35 years I have worked with paper work orders to some of the vary first systems Fiix is by far the best one I have ever used. My Techs caught onto it in two days including the training day. with minimal questions. We have been using Fiix for 3 months and not a single complaint from my guys on how Fiix iz junk or it doesn't do this... Cons We have been using Fiix for 3 months I'm a little nervous on how our inventory will be kept we will see I guess. But if it's anything like we have been experiencing I can't wait to start that part of it. Reason for choosing Fiix Our MP-2 was not fitting our needs It was never set up write from the start. Review Source Response from Rockwell Automation November 7, 2022 Hi Paul, we appreciate you taking the time to leave us a review. Glad to hear that your team has been adapting well to Fiix. Thank you for telling us about your experience. OO Olawale O. Sr. Global Lean Director Food & Beverages Used the software for: 1-2 years ### "Fiix Review " June 21, 2022 4.0 Our goal was to implement a system to manage assets, work orders and parts. Fiix offers all those solutions with the ability to integrate. System is easy to use and support is quick. Experienced some implementation challenges with some technical issues that took a long time to resolve. That is one area for improvement. Pros It's ease of use as a CMMS. It has the basic functions that a maintenance team will need to manage assets, work orders, spare parts and purchasing. Cons For multi-site use, you cannot limit the list of suppliers, preventive maintenance or task groups to the site users. It would be nice for those items be visible only to the site access level based on permissions. Configuration of reporting is not so simple. Review Source Response from Rockwell Automation June 24, 2022 Hey Olawale, thank you for taking the time to leave us a review. We're glad to hear that you have been finding our software easy to use. As for your product suggestion around site access visibility based on permissions we'll pass your feedback on to our team. As we are always looking for ways to improve, your feedback is appreciated. LH Lloyd H. Maintenance Manager Building Materials Used the software for: 2+ years ### "Product Review" November 5, 2019 4.0 It has helped our shop stay on top of jobs and allowed us to export WO's to management so they can chose the priority of what they would like jobs done in. Scheduled maintenance is now easy to manage. As with any CMMS system it does not run itself and needs dedicated man hours to manage it. There is no way to get away from that. However, if you spend the time you are rewarded with great data. Pros Ease of use. It is quite easy to learn how to use. Many useful features learning to use more all the time. Cons It is glitchy, I have to reload the program quite often because buttons disappear. The sort on any of the sheets uses the left hand value to sort, for example 9900 would come before 10001. When exporting to excel it only does one page at a time and if I have 500 items I have to export 5x and stich the sheets together. For Work orders submitted by a guest the work order sheet shows them as a guest and does not identify them by their email address. When sending out an email (PO for example) it does not show up in the sent box or in my outlook sent items. So I am not sure if the email was actually sent. Not easy to use for unplanned down time. Cannot notify the runners of jobs that need to be done immediately. Reason for choosing Fiix We did a product search and it seemed the most user friendly and had the most features we wanted. Review Source RS Robert S. Maintenance Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "FIIX use and ease of use " June 27, 2022 5.0 I am very happy with the functionality of FIIX and all its modules, I use this extensive to track inventory and machine maintenance, My team finds it easy to look up parts and this save time in the downtime of the machines. it also make life easy to schedule maintenance and projects within the system Pros the ease of operation and managing inventory and Assest Cons Nothing I have noticed at this point. I have not run into any situations that wasn't able to be resolved or set up for my needs by customer support. Review Source Response from Rockwell Automation June 30, 2022 Hi Robert, we appreciate you taking the time to leave us a review. It's great to hear that you and your team are finding our software easy to use and that you've reduced your downtime. Thank you for telling us about your experience. DB Dan B. Safety mgr Building Materials Used the software for: 1-2 years ### "Safety" June 2, 2023 4.0 great. we are able to prioritize our work. plan our work alot better Pros user friendly, easy to learn and to teach how to use. it saves us ton of time. particularly on parts inventory Cons going back to "general" page to finish the w/o. would like to make whole w/o on one page.Also would like to see the name of who put what w/o in. Review Source SS Sean S. Field Automation Tech Supermarkets Used the software for: 6-12 months ### "First CMMS for a start up" November 2, 2022 5.0 We had little to know tracking of parts in stock, parts use, downtime or PMs. Now it's all in one easy to use application. Pros Asset tracking, work order creation and tracking, and mean time to failure are simple and intuitive. If you can understand a drill down menu you can understand FIXX in minutes. This doesn't mean that it lacks any options; It's a complete package. Cons The mobile app has been inconsistent but improving. Reason for choosing Fiix Price, fit and integrtion Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.