--- title: "Fiix Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Fiix the right CMMS solution for you? Explore 629 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/74916/Fiix/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Fiix 4.5 (629) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Fiix Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews Cara H AdjusterFinancial Services, 10,001+ employeesUsed the software for: Less than 6 months. “Fiix makes maintenance management much more organized by keeping work orders, asset information, and maintenance history in one place.“ September 15, 2026 SH Sam H Maintenance Planner and CMMS AdministratorPaper & Forest Products, 51 - 200 employeesUsed the software for: More than 2 years. “I have a long punch list and all my CSM could do is create VOC's that never made any difference.“ March 16, 2026 SH Sam H Maintenance Planner and CMMS AdministratorPaper & Forest Products, 51 - 200 employeesUsed the software for: More than 2 years. “We are actually leaving Fiix and going to Emaint which is fully customizable and easy to work with and a much better value for the money. “ March 16, 2026 RC Riley C Chief OperatorEnvironmental Services, 11 - 50 employeesUsed the software for: More than 2 years. “We did not use the software for a whole year, and they would not let us cancel our subscription because it had to be months ahead of time before our contract ended.“ July 17, 2025 SH Sam H Maintenance Planner and CMMS AdministratorPaper & Forest Products, 51 - 200 employeesUsed the software for: More than 2 years. “Several manual process's that should be and could be much easier.“ March 16, 2026 Anibal M managerFood Production, 51 - 200 employeesUsed the software for: 1-2 years. “Good luck trying to get someone on the phone unless is to sell you the software, customer service is lacking.“ November 9, 2023 JP Jeff P Director of FleetConstruction, 501 - 1,000 employeesUsed the software for: More than 2 years. “No longer do we have to use pen and paper to find and sort through our old WO's. With all of our maintenance records stored in one easy and accessible location our speed and efficiency has improved drastically.“ October 8, 2024 SB Sven B Engineering LeadMaritime, 11 - 50 employeesUsed the software for: Less than 6 months. “Traditionally, maintenance records had been handwritten and risk being lost, damaged or presenting difficulties in quick access if required“ May 23, 2023 ## Showing most helpful reviews Showing 1-25 of 629 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Adjuster Used the software for: Less than 1 year ### "Reliable and Organized Maintenance Management Platform" September 18, 2026 4.0 Overall, Fiix has been a reliable maintenance management solution. It helps improve visibility, organization, and accountability by centralizing work orders, asset records, and maintenance information. Once familiar with the platform, it supports day-to-day operations well, although improvements to reporting, customization, and workflow efficiency would make the experience even better. Pros Fiix makes maintenance management much more organized by keeping work orders, asset information, and maintenance history in one place. The interface is relatively easy to navigate, and the reporting features provide useful visibility into maintenance activity and equipment performance. Cons Some features require extra setup or several steps to complete what should be a simple task. Reporting and customization can also have a learning curve, and certain workflows could be more intuitive and streamlined. Review Source Sam H. Maintenance Planner and CMMS Administrator Used the software for: 3-5 years ### "Not happy with Fiix." March 17, 2026 3.0 Several manual process's that should be and could be much easier. I have a long punch list and all my CSM could do is create VOC's that never made any difference. We have 60 seats and are using enterprise version. Fiix is more expensive than most from my experience. We are actually leaving Fiix and going to Emaint which is fully customizable and easy to work with and a much better value for the money. My team is not happy with Fiix. We collaborated about our issues and felt moving to a different CMMS was the best avenue. Pros Great Reports module. Asset hierarchy is set up in a way where you can drill down further into the sub assemblies. Work orders and work requests are easy to put in. Cons If you want a Pass/Fail set up for your PMs. Creating inspection tasks is very manual and time consuming. The only fast way to do this is by using the API tool. Assets "Inventory Items" have their history attached to the storehouse location instead of the item SKU. So you can't remove the item from a location once added if it has any history. Also the Inventory and the Equipment Assets share the same table which causes several other issues such as a UI issue when viewing the Asset or Parts and Supplies Forms. What i liked least, is the development team doesn't help with your needs, even if you want to pay. They only use the Fiixers Social Media site. Which is unbelievable. Review Source Suzannah A. Project manager Used the software for: Less than 1 year ### "An all round maintenance and inventory solution " November 7, 2022 5.0 Fiix has been easy to use and has improved the efficiency of our processes 100% Pros I really like how easily FIIX manages our inventory and maintenance needs. The Request for quote feature is so easy to use and helps us to keep track of all of our purchases. Cons Can be difficult to learn at first but once staff and vendors are properly trained it is easy to use and so helpful Review Source Mel L. Business Analyst Used the software for: Less than 1 year ### "Fiixers are great people who work towards the success of their customers" December 13, 2024 5.0 My experience with Fiix has been a very positive one. The Fiixers are very knowledgeable and take the time to understand your need and help find solutions Pros The people! Great bunch to interact with. I like the application as well as it is easy to configure once you understand the logic behind the configuration. Cons I wish there is more flexibility in managing fields in the different screens. While I like the Localization, ability to add custom fields, and to rearrange fields, there are some limited capabilities. Review Source VR Verified Reviewer Sr. Mechanical Engineer Used the software for: 3-5 years ### "Good value for the pricing." September 18, 2020 3.0 Billing and subscription service has been easy to navigate. If an issue cannot be resolved quickly , Fiix has been helpful to find a work-around. In general, Fiix is slow to respond to customer service requests and feature additions. Pros Work orders are easy to generate and scheduled maintenance setup is straightforward. Nested PMs and event triggers are great for "if-then" scenarios where more work is required based on the results of a regular PM. Reports are customizable with the upper-tier account. Inventory management is quick and easy when the system is used on a tablet or smart device. The mobile app is easy to set up and use. Permissions for highly customizable for user groups. Cons Asset codes and model number are not visible on the asset list; The user has to view the asset to see the information. Only a Grainger account can be linked for inventory lookup. Most inventory cannot be populated automatically by part number. However, in Fiix's defense, it may be difficult to get permission from vendors. The report writer uses SQL code, but all of the SQL functions are not available in the interface. WO review and approval from technician to engineer to management is not automated. Review Source JP Jeff P. Director of Fleet Used the software for: 3-5 years ### "Amazing CMMS and Highly Recommend " October 21, 2024 5.0 My overall experience with Fiix has been amazing. The customer service that is provided is second to none and is why I believe Fiix has set itself above the competition. They are quick to respond and stay with you until you are satisfied with the solution. One other aspect that I appreciate with Fiix is how they continue to evolve and add new and exciting features to the CMMS. They do their best to offer cutting edge technology to help each customer make the most out of their CMMS. I could not be happier with my time and experience with Fiix. Pros Fiix is very easy to use for our mechanics which has been great for us. Our mechanics are not overly computer savvy so having a system built where it does not take a lot of mouse clicks to open a WO, update it and close it has been tremendous for us. No longer do we have to use pen and paper to find and sort through our old WO's. With all of our maintenance records stored in one easy and accessible location our speed and efficiency has improved drastically. Cons The reports and charts are a function where there is opportunity for Fiix to grow. There are some simple charts (like specific assets out of specific locations) that are not present, and it is not easy or intuitive to build these myself. Review Source R Reviewer Manager of Maintenance Services Used the software for: Less than 1 year ### "If Fiix can't fix it it can't be fixed. " May 26, 2023 5.0 I am utilizing Fiix to capture and track maintenance and repairs at multiple locations. Pros The workorder process is very user friendly and can be used with very little training involved. The ability to utilize Fiix from my mobile phone is amazing. Cons TBD: I haven't found anything that I do not like about Fiix. Review Source R Reviewer Maintenance Manager Used the software for: 1-3 years ### "Efficient and quick" November 3, 2022 5.0 We have had a great experience with the product and the team over at Fiix. They want us to succeed and give us help with their software along the way. Pros I like that the team can easily understand how to use the product and they can be limited by what they see so it won't overwhelm them. Admins can make their life even easier by putting common tasks into task groups so they don't have to worry if they missed a step. Cons The reports system works well, they started analytics for the higher tiered groups. You have to know how to use it to be able to minipulate the pages. There is not much training on it yet, but I bet a few helpful videos would go a long way about understanding the use of it. Review Source R Reviewer HVAC Department Lead Used the software for: Less than 1 year ### "This will carry us through scaling up" September 20, 2020 5.0 I generally love the platform and its capacity/depth for our assets. This will likely be moved over into our other departments (Machinery, Construction) as I finish developing and implementing this for our HVAC PM department. Pros I love the cross-integration between my field technicians, accounting, and warehousing. My equipment has all of the attached parts information that relates back to my warehouse as we consume materials and notifies my accounting and warehousing teams when we're below our required threshold. This is incredible software, it's able to keep all of our invoicing together and associate it with a track record of each part's purchasing history and cost over time. Very excited to use this to its fullest. Cons There are some things that would be nice for the initialization phase of creating all of the assets, namely that "save and create another" asset should carry over much of the prior item's data. For those of us without a csv to upload into Fiix, it seems easiest to go through each plant by asset type, so much of the data stays the same from asset to asset, until that type is finished. Often times, I ended up going back through to double check my new assets before moving on to creating the next new type of asset (i.e. AHU to RTU to MAU, etc. ). Also, it would be nice to have a standard daily report that can include a technician's work from the day, including the actual photos uploaded by them, and have it sent to a set list of email addresses. Review Source R Reviewer Engineering Lead Used the software for: Less than 1 year ### "Great, cost effective solution" May 24, 2023 5.0 Fiix has allowed us to be fully compliant with both regulatory and professional practice in relation to maritime maintenance, at zero cost. Traditionally, maintenance records had been handwritten and risk being lost, damaged or presenting difficulties in quick access if required Pros The pricing and what features were included in the basic free package Cons I appreciate that the analysis tools are in the paid package, but it would be beneficial to have some very basic tools available in the free package as well Review Source R Reviewer CMMS Administrator Supervisor Used the software for: 1-3 years ### "Simple Review" October 15, 2024 4.0 The ease of use is nice even for the non-computer savvy technician and we enjoy the convenience of the mobile app. The tracking of material usage and ease of reporting on spend and equipment usage. Pros The ease of use and that it encompasses multiple modules to collect data for a complete picture. Cons The reports. I find that the reports are the weak link in that they usually do not pull all data. I need to learn more about analytics to see if this improves the issue. Review Source R Reviewer Maintenance Manager Used the software for: 3-5 years ### "Fiix makes maintenance more manageable" November 7, 2022 5.0 Fiix has increased my effectiveness as a maintenance leader. It allows me to track individual accomplishments within my team. Pros parts inventory control, PM management, work order tracking, time and parts cost tracking Cons work request generation can be difficult to manage when using multiple sites Review Source VR Verified Reviewer Maintenance Manager Used the software for: 1-3 years ### "Fiix CMMS " December 22, 2018 5.0 I was able to organize all the manufacturing plant equipment and daily work and PM’s quickly and efficiently. The work done on the plant went from being a chaotic problem to a very organized and planned program that has resulted in record production outputs by the plant. Furthermore, we now have historical information and can plan rather than wait for a problem (Predictive Maintenance), and order appropriate levels of spare parts. The application comes out of the box (Web-based), with ALL the ”modules,” so there is no additional components to buy. Parts, vendors, Purchase Orders, are all part of the application. As if this was not enough, Fiix comes with a mobile app that works with any phone. I can enter new Work Orders as I do my inspections every day and the assigned tech gets it immediately to get the machine back to work. The tech enters the data on his/her phone and moves on to the next WO or task. Work is logged, the time recorded, and the equipment is updated with the new information, time down, work performed, parts used, hour meter information and the appropriate people are notified via email, text or both, as you desire. Photos and documents can be quickly attached to the work orders and equipment to give the techs detailed information about the work to be done, schematics or OEM specific instructions. My experience with Fiix has been phenomenal and I would highly recommend this to anyone. Pros I like just about everything about Fiix. The application is straightforward to use, and although I have an IT background, I can see how easy it would be easy for anyone to use it. After we purchased the software, it took me hours not days to quickly set it up, and I was up and running. Yes, CMMS takes time to set up, and it requires much forethought and planning, but Fiix is ready to use the day you buy it, and all you have to do is enter your equipment data, and you can start creating work orders immediately. Did you forget to enter one piece of equipment? No problem, you can add it on the fly at any time. The app is easy to understand and use, and the support from Fiix is A+, one if the best I have ever experienced. Answers to questions, fixes to problems (I had very few, and most were self-inflicted), are quickly answered by Fiix support. in my opinion, Fiux is a top contender. Cons Not much. I cannot think of anything I dislike about Fiix. Review Source CD Charles D. Maintenance Coordinator Used the software for: Less than 1 year ### "Fiix Yourself" November 3, 2022 5.0 We have only had Fiix now for approximately 8 months. To say I am still learning things about Fiix daily would be an understatement. I love the program and everything it entails. Not to mention they are so very happy to help as needed. Pros All of it's capabilities within either a departmental aspect or a company. Cons The lack of features within the cycle count section of the program. Review Source R Reviewer Senior Engineer Used the software for: 3-5 years ### "Fiix - fixes the gaps easily in various aspects and helps to increase the maintenance efficiency" June 25, 2024 5.0 Fiix is highly regarded for its user-friendly interface, robust features for asset and work order management, excellent mobile support, and strong customer service. It's a solid choice for businesses looking to optimize their maintenance operations and improve overall efficiency. Pros User friendly software Mobile Accessibility for team members Reporting and Analytics of assets Integration Capabilities with other softwares Continuous Improvement by regular updates & features Cons Pricing is little bit high Limited filters in some functions Review Source R Reviewer Maintenance & Asset Assistant Used the software for: 3-5 years ### "FIIX Makes It Work" June 22, 2022 5.0 Pros It's easy to understand and teach operators to use. Cons I'd like to see improvements made to the mobile app with more options. Review Source R Reviewer Executive Assistant Used the software for: Less than 1 year ### "Fiix - Quick and Easy!" December 15, 2022 5.0 Fiix has provided many benefits not only to our Facilities team, but to the entire casino staff. The staff can now easily enter a work order from wherever they are located using their phone. The facilities team can also keep track of their daily work and justify hours worked. Pros Extremely user friendly. Anyone, no matter the skillset, can use the mobile application to successfully submit an order. There are only a few field to fill in but enough information requested so the team handling understands the needs. Cons Some of the back end screens took awhile to get used too, specifically the inventory pages as well as adding assets. This is likely due to user attention. Review Source R Reviewer Maintenance Reliability Used the software for: 3-5 years ### "Fiix CMMS use in a <50 employee manufacturing facility " May 24, 2023 5.0 We have had a very good experience with the software itself and the customer service has been excellent. Pros It has all the features we need, works very well for a company our size. The value to price ratio is high. Cons Since we are not using Fiix to its full capability, ther have not been any particular dislikes. Review Source R Reviewer Building Services Manager Used the software for: 3-5 years ### "Fiix... 4 years in." February 12, 2020 5.0 Gradually getting away from individual databases and "personal" information stores. Pros Once all users are onboard with all sections it does become a "single source of truth" for all equipment within a business. Easy import of existing databases, easy to move assets between sites and have all relevant data follow the asset. Cons 1.Limitations and complexity of the reporting module. example:- I want to create a report that lists run times, power generated, and fuel usage for our generating plant but this does not appear to be possible. 2. Some important data does not automatically populate between sections. example:- We have compound equipment made up of multiple assemblies (Think, television camera, with a teleprompter, mounted on a pan and tilt head, all on top of a robotic pedestal) if a work order is created for the pedestal (which is "part of" the complete camera) and we look at the history of the complete camera, the pedestal work order doesn't appear. 3. No multi-site project capabilities without "tricking" the system by transferring assets between sites. Review Source Verified Reviewer Software Engineer Used the software for: Less than 1 year ### "Manage and maintain super easily" October 27, 2021 5.0 Pros The software is great in managing the orders. There is negligible paperwork now in our current business and let me tell you how hassle-free it has made the whole process. Moreover, the optimization it provides for the maintenance-related work is a huge pro in my opinion. Cons Nothing in my mind. But will love to see more features coming in the future. Great product and idea. Review Source R Reviewer Facilities and Engineering Assistant Manager Used the software for: 3-5 years ### "It is a great help to us especially when it comes to equipment monitoring and maintenance." May 17, 2018 4.0 I have gained knowledge in terms of proper monitoring of an asset in which my company benefits. Innovation on the system of maintenance it is a big help for us in many terms such, inventory, repairs, life span of equipment, even certificate also monitored in the software. The big impact to us is we lessen the downtimes especially in the operations. And the equipment schedule PMS the system will remind the team for the due and classification of the particular repair to be executed. We are very pleased know a days even we have not perfectly or 100% utilized the features of the software but we appreciate the development in our operations, manpower skills and coordination. For me overall I am very lucky that I am using or my company subscribe this software. Pros My experience I like most in software is that it's very systematic and detailed especially on our assets. Maintenance rely on the system at the present even minor problem already assess by the team and encoded to the system for future use/traceability. And there are updates we received or inputs from the software for upgrades and improvement for the team. Cons Honestly not all features in the system we are using as of the moment, the team focussed only in the maintenance side on the available data in which necessary to our operation. All assets of the company were already encoded in the system and monitored thru the software. There are occasions or times that all our data lost in the system we do not know what's the reasons, maybe once a month since we used the software. But, back in our mind maybe a connection failure or maintenance service in the system because after a day all data's are available, we will experience these during a week before month end in which during our kpi's in the department. This is least like for me. Review Source VR Verified Reviewer PM / Eng Asst/ Tooling/ Qulaity Used the software for: 3-5 years ### "Tooling Organization and Inventory Mgmt" February 28, 2020 4.0 Got very into the system uploading hundreds of tools from scratch. Took a while to upload but easy to save and go. Pros I like the interface and category organization. I like the upload capability of photos and ease of transfer between locations as well as turn on / hold and switch off. Great way to collect data in one place. Cons Some menus and tabs look the same so can be confusing to know what document you are in or what it will effect. Each page is identical which is a blessing and a curse. There wasn't a group correct function if you forgot a step and needed to go back to each item to create new work orders. Review Source R Reviewer Maintenance Manager Used the software for: 3-5 years ### "Product Review" November 6, 2019 4.0 It has helped our shop stay on top of jobs and allowed us to export WO's to management so they can chose the priority of what they would like jobs done in. Scheduled maintenance is now easy to manage. As with any CMMS system it does not run itself and needs dedicated man hours to manage it. There is no way to get away from that. However, if you spend the time you are rewarded with great data. Pros Ease of use. It is quite easy to learn how to use. Many useful features learning to use more all the time. Cons It is glitchy, I have to reload the program quite often because buttons disappear. The sort on any of the sheets uses the left hand value to sort, for example 9900 would come before 10001. When exporting to excel it only does one page at a time and if I have 500 items I have to export 5x and stich the sheets together. For Work orders submitted by a guest the work order sheet shows them as a guest and does not identify them by their email address. When sending out an email (PO for example) it does not show up in the sent box or in my outlook sent items. So I am not sure if the email was actually sent. Not easy to use for unplanned down time. Cannot notify the runners of jobs that need to be done immediately. Review Source R Reviewer Maintenance Technician Used the software for: 1-3 years ### "Excellent Program - Stay On Task" September 10, 2024 5.0 It really helps on the job to keep my day organized and it was easy to learn. Pros It helps at work to keep track of all of the tasks I have to take care of. I also like it that I can use the app on my phone to close out tasks and add tasks. Cons I can't think of anything i dislike. Everything seems easy to understand and use once you get used to it. Review Source R Reviewer Manufacturing Engineering Technician Used the software for: 3-5 years ### "Great quality for the price, but still room for improvement " October 25, 2019 5.0 Previously we used Microsoft outlooks calendar feature to organize our maintenance scheduling. This has greatly improved our planning capabilities. Pros Fiix is very user friendly. All the tools you need are at the touch of your fingers for a very reasonable price! Cons There is always room for improvement. Fiix should implement the ability to associate a work order with more then one asset. I would say that it would be even more beneficial to add a specific asset to a labor task. I think this functionality has been overlooked, often a work order pertains to more then one specific piece of equipment. For example; if I have a monthly filter check on my electrical cabinets I currently only have the ability to select one cabinet as an asset instead of all the specific cabinets that require work. This is something that can be worked around, however the work order is only associated with the one asset. The work history is then lost for the other cabinets. For companies that require documentation for ISO certifications/audits this can create issues depending on the work performed. It is unreasonable to have a work order for each menial task just for record keeping sake. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.