# Fiix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Fiix the right CMMS solution for you? Explore 628 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/74916/Fiix/reviews --- Fiix 4.5 (628) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 4th, 2026 # Reviews of Fiix Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews Comprehensive maintenance organization 93% positive reviews out of 103 Most reviewers indicate maintenance management streamlines scheduling, asset tracking, and preventive tasks, improving operational efficiency. Lillian G Human Resources Generalist, 10,001+ employees. "The program has significantly improved our maintenance efficiency and reduced equipment downtime." Cumbersome work order processes 36% negative reviews out of 87 Some reviewers feel work order management is inefficient, with complicated workflows and limited dashboard customization. Highly intuitive user experience 97% positive reviews out of 96 Most reviewers describe ease of use as a major benefit, highlighting straightforward navigation and quick learning. Challenging custom report creation 40% negative reviews out of 67 Some reviewers describe reporting as difficult, citing limited customization, confusing setup, and technical requirements. Centralized maintenance activity tracking 90% positive reviews out of 79 Most reviewers find maintenance tracking valuable for organizing records, monitoring work orders, and ensuring accountability. Jeff P Director of Fleet, 501 - 1,000 employees. "No longer do we have to use pen and paper to find and sort through our old WO's. With all of our maintenance records stored in one easy and accessible location our speed and efficiency has improved drastically." Frequent technical glitches 61% negative reviews out of 46 Most reviewers report bugs and issues, such as crashes, slow fixes, and frustrating interface inconsistencies. ## Showing most helpful reviews Showing 1-25 of 628 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Suzannah A. Project manager Machinery Used the software for: 6-12 months ### "An all round maintenance and inventory solution " November 4, 2022 5.0 Fiix has been easy to use and has improved the efficiency of our processes 100% Pros I really like how easily FIIX manages our inventory and maintenance needs. The Request for quote feature is so easy to use and helps us to keep track of all of our purchases. Cons Can be difficult to learn at first but once staff and vendors are properly trained it is easy to use and so helpful Review Source JH Jesse H. Manager of Maintenance Services Mining & Metals Used the software for: 6-12 months ### "If Fiix can't fix it it can't be fixed. " May 25, 2023 5.0 I am utilizing Fiix to capture and track maintenance and repairs at multiple locations. Pros The workorder process is very user friendly and can be used with very little training involved. The ability to utilize Fiix from my mobile phone is amazing. Cons TBD: I haven't found anything that I do not like about Fiix. Alternatives considered [JD Edwards EnterpriseOne](https://www.capterra.com/p/212037/JD-Edwards-EnterpriseOne/) Reason for choosing Fiix Fiix was chosen for its overall ease of use. Review Source VR Verified Reviewer Sr. Mechanical Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Good value for the pricing." September 15, 2020 3.0 Billing and subscription service has been easy to navigate. If an issue cannot be resolved quickly , Fiix has been helpful to find a work-around. In general, Fiix is slow to respond to customer service requests and feature additions. Pros Work orders are easy to generate and scheduled maintenance setup is straightforward. Nested PMs and event triggers are great for "if-then" scenarios where more work is required based on the results of a regular PM. Reports are customizable with the upper-tier account. Inventory management is quick and easy when the system is used on a tablet or smart device. The mobile app is easy to set up and use. Permissions for highly customizable for user groups. Cons Asset codes and model number are not visible on the asset list; The user has to view the asset to see the information. Only a Grainger account can be linked for inventory lookup. Most inventory cannot be populated automatically by part number. However, in Fiix's defense, it may be difficult to get permission from vendors. The report writer uses SQL code, but all of the SQL functions are not available in the interface. WO review and approval from technician to engineer to management is not automated. Alternatives considered [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/)[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Reason for choosing Fiix Cost and functionality. Review Source VR Verified Reviewer CMMS Specialist Food Production Used the software for: 1-2 years ### "B's thought on Fiix" November 8, 2022 4.0 Overall it is a great tool to record and manage all assets, measures KPIs and many more. Also it is very user friendly so people from various age group can easily use and provides you effective data. Pros Work order management and Analytics is win for me. Inventory ABC classification by usage also highly appreciated. Cons At initial stage, it is a great software but in long term it required continues improvement in product or additional features in software to get maximum return out of it. Alternatives considered [INTERAL Maintenance](https://www.capterra.com/p/87679/INTERAL-Maintenance/)[MaximaTech](https://www.capterra.com/p/208436/MaximaTech/) Reason for choosing Fiix At beginning stage of procurement, our priority was safety of company data where Fiix wins from all other competitors. Review Source JP Joseph P. Maintenance Manager Food & Beverages Used the software for: 1-2 years ### "Efficient and quick" November 2, 2022 5.0 We have had a great experience with the product and the team over at Fiix. They want us to succeed and give us help with their software along the way. Pros I like that the team can easily understand how to use the product and they can be limited by what they see so it won't overwhelm them. Admins can make their life even easier by putting common tasks into task groups so they don't have to worry if they missed a step. Cons The reports system works well, they started analytics for the higher tiered groups. You have to know how to use it to be able to minipulate the pages. There is not much training on it yet, but I bet a few helpful videos would go a long way about understanding the use of it. Alternatives considered [UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing Fiix Price was better, the features were better rounded and the UI looked nice. Review Source Response from Rockwell Automation November 7, 2022 Hi Joseph, we appreciate you taking the time to leave us a review. We're glad that our software has helped in your day-to-day. Thank you for telling us about your experience. RH Ryan H. HVAC Department Lead Construction Used the software for: Less than 6 months ### "This will carry us through scaling up" September 8, 2020 5.0 I generally love the platform and its capacity/depth for our assets. This will likely be moved over into our other departments (Machinery, Construction) as I finish developing and implementing this for our HVAC PM department. Pros I love the cross-integration between my field technicians, accounting, and warehousing. My equipment has all of the attached parts information that relates back to my warehouse as we consume materials and notifies my accounting and warehousing teams when we're below our required threshold. This is incredible software, it's able to keep all of our invoicing together and associate it with a track record of each part's purchasing history and cost over time. Very excited to use this to its fullest. Cons There are some things that would be nice for the initialization phase of creating all of the assets, namely that "save and create another" asset should carry over much of the prior item's data. For those of us without a csv to upload into Fiix, it seems easiest to go through each plant by asset type, so much of the data stays the same from asset to asset, until that type is finished. Often times, I ended up going back through to double check my new assets before moving on to creating the next new type of asset (i.e. AHU to RTU to MAU, etc. ). Also, it would be nice to have a standard daily report that can include a technician's work from the day, including the actual photos uploaded by them, and have it sent to a set list of email addresses. Reason for choosing Fiix We chose Fiix because we'd been using Excel for most everything, but there's no real mobile friendly option that can handle everything involved in a Preventative Maintenance operation, especially pictures. That's one of the greatest benefits, plus the integration of work orders with the inventory system. So incredible compared to having to sort through photos, use converters to scale down the file size, and dig through spreadsheets for the correct filter sizes for a given unit. So much is streamlined with Fiix, and as long as your technicians can be shown how much it will relieve common, in-field headaches, it can be an incredible efficiency boost for your operation. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Excel is great for certain things, but it's terrible for any kind of maintenance reporting, especially if photos are involved. Our daily reports were individual sheets within a single Excel workbook for each month that also included a Monthly report sheet. Between the days and the photos included, our workbooks were becoming hundreds of megabytes. We had to start breaking it down into each day as a separate workbook, plus using an image converter to scale down the file size (which greatly reduced the image quality to, basically, a thumbnail). It was sufficient enough to allow us time to find and implement Fiix. Review Source SB Sven B. Engineering Lead Maritime Used the software for: Less than 6 months ### "Great, cost effective solution" May 23, 2023 5.0 Fiix has allowed us to be fully compliant with both regulatory and professional practice in relation to maritime maintenance, at zero cost. Traditionally, maintenance records had been handwritten and risk being lost, damaged or presenting difficulties in quick access if required Pros The pricing and what features were included in the basic free package Cons I appreciate that the analysis tools are in the paid package, but it would be beneficial to have some very basic tools available in the free package as well Alternatives considered [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/) Reason for choosing Fiix Better quality and features on the free version Review Source BG Brian G. Maintenance Manager Packaging and Containers Used the software for: 2+ years ### "Fiix makes maintenance more manageable" November 4, 2022 5.0 Fiix has increased my effectiveness as a maintenance leader. It allows me to track individual accomplishments within my team. Pros parts inventory control, PM management, work order tracking, time and parts cost tracking Cons work request generation can be difficult to manage when using multiple sites Alternatives considered [EEM](https://www.capterra.com/p/145059/EEM/)[UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing Fiix free trial version provided me an opportunity to show my employer value Review Source VR Verified Reviewer Program Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Good for small enterprises" September 15, 2020 2.0 We mainly used it for Work Order accountability and to have history of tasks completed. Pros Customer Support was great, but the overall product needs improvement. Cons Unable to make bulk edits, difficult to navigate user permissions, and reporting structure needs to be improved. Mobile App and Desktop version do not line up with each other. The platform allows for too many human errors and it is hard to maintain clean data. Inventory can be way off than what is reported by the system. Alternatives considered [UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing Fiix The costs associated with the other option was significantly higher. Review Source AD Aaron D. Manufacturing Engineer Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "14 months into FIIX use" December 28, 2020 4.0 Overall experience, we received a product we could quickly and easily fill but then with further review most of that info needs to change and be improved. Once again I think the software needs a bit more standard structure for initial asset inputs. I think an onsite installer with more practical manufacturing environment would have also helped. One example, we were told to set each PM completion time to 10% of PM frequency which is basically impossible in our field. A Monthly PM only allows 3 days to complete when all Maintenance teams would expect to be compliant to complete PM at anytime within the 30 days in each month. Pros The open architecture and ease of adding assets and PMs Cons The same as what we originally liked. The open architecture allows users to create assets without much of the info needed within a PM system. Asset creation should be more structured and then allow additional inputs for special info but asset should require info about model serial number purchase and current cost. Since we began the entries without this info, I can add it later but info won't be standard for all assets unless I remove each and add back once I determine all info needed for each. It was nice not to need this info in beginning but makes the product I have less useful that it would have been if we were forced to add this standard information from the begining Alternatives considered [MPulse](https://www.capterra.com/p/117159/MPulse-Maintenance-Management/)[Eptura Asset](https://www.capterra.com/p/125977/ManagerPlus/)[SyteLine](https://www.capterra.com/p/143792/SyteLine/)[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Reason for choosing Fiix Two sister plants recently began using this software and the hope was to be able to put all plants under one umbrella Review Source JR Julian R. Finance and foreign trade Retail Used the software for: 6-12 months ### "I improve my work performance" September 28, 2024 5.0 I improve the performance of the team in general with very good tools that made it possible to eliminate repetitive processes and turn them into more automatic processes with perfect results Pros I can manage all work tasks better organized so that I can have production with each order, it helps me reduce development times with each task by being able to have everything unified on the same platform. I feel satisfied because it is a platform that has proven to be very secure with stored data. Cons There is nothing to dislike, they have always met expectations Review Source sW sandy W. warehouse coordinator Consumer Goods Used the software for: 6-12 months ### "move to fixx" September 9, 2024 5.0 switched to this from another product and like this one much better Pros so very easy to use dont have to type in a million different boxes Cons so far i havent found anything i dont like Review Source JD Jauna D. Maintenance Coordinator Consumer Services Used the software for: 2+ years ### "Wouldn't be without it!" June 30, 2022 5.0 Pros User friendly. Help and instruction is easy to find or access. All in one software for maintenance. Cons CMMS settings can be a little difficult to understand, but they're easily edited if you don't get the desired result you're looking for. Review Source DW Dwight W. Maintenance Technician Veterinary Used the software for: 2+ years ### "Did you put a Fiix Ticket in for that item? is my #1 phrase I say at work." November 2, 2022 5.0 We use the Fiix System to maintain operational readiness across 6 facilities across Texas. When tickets are submitted by the teams, I can focus my time more efficiently instead of driving across the state to show up and then discover I needed 1 specific tools that may now be sitting in a tool box 300 miles away and not available without ordering a week in advance. Pros This helps track things as they happen and even get ahead of maintenance preventing loss of equipment use and wasted time. Cons The mobile platform has a minor quirk where I feel it could do better with the interface, but that is a personal preference. Review Source ML Melody L. Procurement Manager Mining & Metals Used the software for: 2+ years ### "Procurement/Inventory Management with Fiix" November 2, 2022 4.0 I mainly utilize the Purchasing and Parts & Supplies modules. The PO system is easy to use from day one. The Parts & Supplies module tracks all of the necessary points of inventory management. You can handle everything you want to manage from planning to the final closure of the work order. The module can all be accessed via links from work order to purchase request to PO to receipt to work order completion. This is a vital tool when researching through asset/equipment/vehicle/inventory management. Pros The Purchasing and Parts & Supplies modules in Fiix are very user friendly. Any outside the box options that we have requested have been implemented with relative ease and low expense. We now have Fiix driving information into our ERP system as part of the accounting process. As Fiix has grown with us, they have added quite a few intuitive dashboards that help out in all areas of users. I have used many CMMS systems in the past, but Fiix has been the most user friendly and easy to modify as business changes/grows. Cons I really would like to know more about other areas of the system that I don't utilize regularly and also able to create my own reports on the fly. Review Source Response from Rockwell Automation November 7, 2022 Hello Melody, thanks for leaving a review. We're glad to hear that you have been enjoying using our software. We'd love to have you come join our Fiixer Community! It's your hub to chat with maintenance professionals across every industry about strategy, using Fiix, and so many other topics. If you'd like to learn more use this link to sign up: https://www.fiixsoftware.com/community/ JS Joe S. Plant Engineering Manager Plastics Used the software for: 2+ years ### "Perfect for us." July 23, 2021 4.0 It's a bit pricy. And for a smaller company it can be a tough hurdle to get over. But it is worth it. The software is very powerful. And the data/info you get is great. Even in our small operation (36 employees) it has proven very valuable even passed the maintenance aspect! Id recommend it to anyone. Just because the app portion doesn't work good for us. Doesn't mean it won't work for someone else. Pros The interface is easy to pick up for new employees. The overall use of the browser portion, is easy to use. It allows us things we never thought of after about 4 years. It will give you data you never had before. Cons The new app is terrible. I keep the old app loaded on my tech's tablets. It's not geared toward all types of uses. It's geared toward one type of use. The web browser portion is perfect. And that is what the app should be, just a scaled down mobile version of that. The price is also a bit rich for what we use. I wish it was a bit more ala-cart based. Pay for the features you use. Review Source VR Verified Reviewer Global SHEQ Director Management Consulting Used the software for: 2+ years ### "Effective solution to manage work orders" December 12, 2022 5.0 Fiix has been instrumental in helping me manage maintenance issues and work orders. It is capable of prioritizing action items by time frame e.g. high priority items must be addressed within 24 hours. It also keeps me abreast of outstanding items that require attention. If these tasks were done manually, it would require a lot of time to manage. Pros My favorite feature in this software is that work orders are easily created, tagged, assigned and monitored until close out. Reminders or notifications are automatically despatched to users with actions to notify them of outstanding actions. This helps ensure that high priority items are addressed in a timely manner and closed out. Cons There are no aspects of this product that I did not like. Review Source WK Will K. Maintenance Engineer Chemicals Used the software for: 2+ years ### "Estron Chemcial CMMS Review" March 10, 2020 5.0 We have definitely developed a better preventative maintenance plan from data acquired through this CMMS. Although we don't utilize the asset downtime tracker through this system, production has definitely seen an improvement in equipment downtime over the last several years. We love the value of the system when you factor the systems capabilities, our level of utilization, and subscription price. Pros 1\. The work order management and completion history has been most impactful to our day to day operations. Since we have had the system for 5+ years now we have a really nice history of work orders completed against individual assets that help aid in the troubleshooting process from time to time. 2. Our maintenance group overall is also on the older end of the spectrum so the ease of use has been nice for those guys. 3. Customer support has been a 10/10 anytime we have had a question or needed help. 4. This was the first CMMS really utilized by the company, there was much integration past the data input it took to generate assets. That process was quite simple. Past that we do not have an ERP system to integrate with at this time. Cons I will preface this by saying that we pay for the cheapest level of subscription. But it would be nice to have the ability to customize some of the reports or build my own. When viewing work order history under the "Log" tab of an asset, it would be nice to be able to separate corrective work order history versus PM work orders just because the PM's are the majority of work orders completed. Reason for choosing Fiix Pricing and capabilities. Review Source QM Qasim M. Maintenance Supervisor Food Production Used the software for: 2+ years ### "Fiix User " November 6, 2020 5.0 very easy to use, once you've taken the time to enter all your equipment/assets or location and any information regarding maintenance and that is just when you start. Since the start of this program, all of our equipment are being serviced on timely manner, parts inventory been easy to maintain, and any information for that equipment is always easy to access for any piece of equipment. for example: manufacturer, model and serial number. over all this program Fiix have made my maintenance program easy and simple to use and track. Above all obtaining AA from the BRC audit. Pros There are number of features that I really like but the most I found very helpful when it came time for our BRC annual Audit and made things very easy, efficient and less time consuming were the scheduled maintenance, and the ability to schedule according to manufactures specifications and the reminders triggers via email, list of equipment and their locations, work order generation and completion. Running report to show all types of closed work orders, inventory under your assets, parts used versus what's left in stock. and the ability to access and generate work orders without having a user log in and prevent paying more for multiple users. Cons Honestly there not any specific but I would like to see if the programmers are working on ability to take pictures or scan into the program work order of equipment or any asset directly from your mobile devise. This feature may be there on the advance features, but for now I have the basic program. Reason for choosing Fiix cost effective, very simple and easy to use. and above all it's just the minimal that I would need for our maintenance. Review Source PS Paul S. Maintenance Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Fiix Fixed our work order problems." November 3, 2022 4.0 Pros I have been in Machine maintenance for 35 years I have worked with paper work orders to some of the vary first systems Fiix is by far the best one I have ever used. My Techs caught onto it in two days including the training day. with minimal questions. We have been using Fiix for 3 months and not a single complaint from my guys on how Fiix iz junk or it doesn't do this... Cons We have been using Fiix for 3 months I'm a little nervous on how our inventory will be kept we will see I guess. But if it's anything like we have been experiencing I can't wait to start that part of it. Reason for choosing Fiix Our MP-2 was not fitting our needs It was never set up write from the start. Review Source Response from Rockwell Automation November 7, 2022 Hi Paul, we appreciate you taking the time to leave us a review. Glad to hear that your team has been adapting well to Fiix. Thank you for telling us about your experience. OO Olawale O. Sr. Global Lean Director Food & Beverages Used the software for: 1-2 years ### "Fiix Review " June 21, 2022 4.0 Our goal was to implement a system to manage assets, work orders and parts. Fiix offers all those solutions with the ability to integrate. System is easy to use and support is quick. Experienced some implementation challenges with some technical issues that took a long time to resolve. That is one area for improvement. Pros It's ease of use as a CMMS. It has the basic functions that a maintenance team will need to manage assets, work orders, spare parts and purchasing. Cons For multi-site use, you cannot limit the list of suppliers, preventive maintenance or task groups to the site users. It would be nice for those items be visible only to the site access level based on permissions. Configuration of reporting is not so simple. Review Source Response from Rockwell Automation June 24, 2022 Hey Olawale, thank you for taking the time to leave us a review. We're glad to hear that you have been finding our software easy to use. As for your product suggestion around site access visibility based on permissions we'll pass your feedback on to our team. As we are always looking for ways to improve, your feedback is appreciated. LH Lloyd H. Maintenance Manager Building Materials Used the software for: 2+ years ### "Product Review" November 5, 2019 4.0 It has helped our shop stay on top of jobs and allowed us to export WO's to management so they can chose the priority of what they would like jobs done in. Scheduled maintenance is now easy to manage. As with any CMMS system it does not run itself and needs dedicated man hours to manage it. There is no way to get away from that. However, if you spend the time you are rewarded with great data. Pros Ease of use. It is quite easy to learn how to use. Many useful features learning to use more all the time. Cons It is glitchy, I have to reload the program quite often because buttons disappear. The sort on any of the sheets uses the left hand value to sort, for example 9900 would come before 10001. When exporting to excel it only does one page at a time and if I have 500 items I have to export 5x and stich the sheets together. For Work orders submitted by a guest the work order sheet shows them as a guest and does not identify them by their email address. When sending out an email (PO for example) it does not show up in the sent box or in my outlook sent items. So I am not sure if the email was actually sent. Not easy to use for unplanned down time. Cannot notify the runners of jobs that need to be done immediately. Reason for choosing Fiix We did a product search and it seemed the most user friendly and had the most features we wanted. Review Source RS Robert S. Maintenance Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "FIIX use and ease of use " June 27, 2022 5.0 I am very happy with the functionality of FIIX and all its modules, I use this extensive to track inventory and machine maintenance, My team finds it easy to look up parts and this save time in the downtime of the machines. it also make life easy to schedule maintenance and projects within the system Pros the ease of operation and managing inventory and Assest Cons Nothing I have noticed at this point. I have not run into any situations that wasn't able to be resolved or set up for my needs by customer support. Review Source Response from Rockwell Automation June 30, 2022 Hi Robert, we appreciate you taking the time to leave us a review. It's great to hear that you and your team are finding our software easy to use and that you've reduced your downtime. Thank you for telling us about your experience. DB Dan B. Safety mgr Building Materials Used the software for: 1-2 years ### "Safety" June 2, 2023 4.0 great. we are able to prioritize our work. plan our work alot better Pros user friendly, easy to learn and to teach how to use. it saves us ton of time. particularly on parts inventory Cons going back to "general" page to finish the w/o. would like to make whole w/o on one page.Also would like to see the name of who put what w/o in. Review Source SS Sean S. Field Automation Tech Supermarkets Used the software for: 6-12 months ### "First CMMS for a start up" November 2, 2022 5.0 We had little to know tracking of parts in stock, parts use, downtime or PMs. Now it's all in one easy to use application. Pros Asset tracking, work order creation and tracking, and mean time to failure are simple and intuitive. If you can understand a drill down menu you can understand FIXX in minutes. This doesn't mean that it lacks any options; It's a complete package. Cons The mobile app has been inconsistent but improving. Reason for choosing Fiix Price, fit and integrtion Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.