--- title: "Page 2 | Fiix Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Fiix the right Maintenance Management solution for you? Explore 629 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/74916/Fiix/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Fiix 4.5 (629) [View alternatives](https://www.capterra.com/p/74916/Fiix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 2 - Reviews of Fiix ## Showing most helpful reviews Showing 26-50 of 629 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SH Sam H. Maintenance Planner and CMMS Administrator Paper & Forest Products Used the software for: 2+ years ### "Not happy with Fiix." March 16, 2026 3.0 Several manual process's that should be and could be much easier. I have a long punch list and all my CSM could do is create VOC's that never made any difference. We have 60 seats and are using enterprise version. Fiix is more expensive than most from my experience. We are actually leaving Fiix and going to Emaint which is fully customizable and easy to work with and a much better value for the money. My team is not happy with Fiix. We collaborated about our issues and felt moving to a different CMMS was the best avenue. Pros Great Reports module. Asset hierarchy is set up in a way where you can drill down further into the sub assemblies. Work orders and work requests are easy to put in. Cons If you want a Pass/Fail set up for your PMs. Creating inspection tasks is very manual and time consuming. The only fast way to do this is by using the API tool. Assets "Inventory Items" have their history attached to the storehouse location instead of the item SKU. So you can't remove the item from a location once added if it has any history. Also the Inventory and the Equipment Assets share the same table which causes several other issues such as a UI issue when viewing the Asset or Parts and Supplies Forms. What i liked least, is the development team doesn't help with your needs, even if you want to pay. They only use the Fiixers Social Media site. Which is unbelievable. Review Source Cara H. Adjuster Financial Services Used the software for: Less than 6 months ### "Reliable and Organized Maintenance Management Platform" September 15, 2026 4.0 Overall, Fiix has been a reliable maintenance management solution. It helps improve visibility, organization, and accountability by centralizing work orders, asset records, and maintenance information. Once familiar with the platform, it supports day-to-day operations well, although improvements to reporting, customization, and workflow efficiency would make the experience even better. Pros Fiix makes maintenance management much more organized by keeping work orders, asset information, and maintenance history in one place. The interface is relatively easy to navigate, and the reporting features provide useful visibility into maintenance activity and equipment performance. Cons Some features require extra setup or several steps to complete what should be a simple task. Reporting and customization can also have a learning curve, and certain workflows could be more intuitive and streamlined. Review Source RC Riley C. Chief Operator Environmental Services Used the software for: 2+ years ### "Bad Customer Service" July 17, 2025 1.0 Big waste of $. We did not use the software for a whole year, and they would not let us cancel our subscription because it had to be months ahead of time before our contract ended. I canceled weeks before my renewal, and they still charged me the full amount for the next year, even though we stated we had not used it the prior year and will not use it again. Pros I did not find anything within this software to be useful. We have found other services that cost much less and perform much better. Cons Data entry is a lengthy process that involves a significant amount of information that is not to be used again. Review Source RM ROSS M. Director of Operations Import and Export Used the software for: 1-2 years ### "Fiix CMMS software review" December 12, 2024 5.0 The team is great, there have been issues but all can be resolved with good people. Pros The support team is the best. We have been using the software 2 years and now have a good solution. Cons The CMMS process is difficult and any CMMS system is time consuming and tedious, Alternatives considered [Limble](https://www.capterra.com/p/162600/Limble-CMMS/) Reason for choosing Fiix Relationship with Rockwell was the driving factor Switched from [Agility](https://www.capterra.com/p/12553/Agility/) Tabware was a very poor system and old technology Review Source MOŞ Mehmed Oğuz Ş. Research Assistant Higher Education Used the software for: 6-12 months ### "Fiix has advance maintenance management features" January 27, 2025 5.0 Pros Fiix makes maintenance optimization quite straightforward thanks to its advance features. Cons Fiix could have a more user-friendly management panel. Review Source LR Luan R. Technicien Maintenance Logistics and Supply Chain Used the software for: 1-2 years ### "Very satisfied with everything FIIX can provide" December 12, 2022 5.0 Unlike other applications with fixed or not very flexible formats, FIIX allows several possibilities for editing parameters, which in my opinion makes the application very flexible and adaptable for different sectors and sizes of industries, from the simplest to the most complex. Pros Several parameters are editable and can be customized according to the specific need.The possibility of communicating with external systems and the entire help library available online. Cons The analytics is slow when applying filters.Impossibility of sharing information between different administrators, even if they belong to the same company. Review Source JD Jauna D. Maintenance Coordinator Consumer Services Used the software for: 2+ years ### "Wouldn't be without it!" June 30, 2022 5.0 Pros User friendly. Help and instruction is easy to find or access. All in one software for maintenance. Cons CMMS settings can be a little difficult to understand, but they're easily edited if you don't get the desired result you're looking for. Review Source VR Verified Reviewer CMMS Specialist Food Production Used the software for: 1-2 years ### "B's thought on Fiix" November 8, 2022 4.0 Overall it is a great tool to record and manage all assets, measures KPIs and many more. Also it is very user friendly so people from various age group can easily use and provides you effective data. Pros Work order management and Analytics is win for me. Inventory ABC classification by usage also highly appreciated. Cons At initial stage, it is a great software but in long term it required continues improvement in product or additional features in software to get maximum return out of it. Alternatives considered [INTERAL Maintenance](https://www.capterra.com/p/87679/INTERAL-Maintenance/)[MaximaTech](https://www.capterra.com/p/208436/MaximaTech/) Reason for choosing Fiix At beginning stage of procurement, our priority was safety of company data where Fiix wins from all other competitors. Review Source SD Scott D. Facilities Supervisor Warehousing Used the software for: 2+ years ### "great software to streamline your maintenance department " September 26, 2022 5.0 Im very happy with Fiix. it's quickly become the most used tool in our Maintenance department. Pros the open API and Cloud based app made implementation super simple, Allen Bradly integration is a nice addition to the already feature packed software. at the time of purchase it was the most feature packed CMMS with the smallest price tag. Cons Implementation is a bit of a bear. I dont know how it could be streamlined, but it would be nice for future iterations. Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Reason for choosing Fiix price vs features Review Source Response from Rockwell Automation October 17, 2022 Hi Scott, we appreciate you taking the time to leave us a review. We're glad you have been enjoying Fiix and that it's become one of the most used tools in your department. Thank you for telling us about your experience. DW Dwight W. Maintenance Technician Veterinary Used the software for: 2+ years ### "Did you put a Fiix Ticket in for that item? is my #1 phrase I say at work." November 2, 2022 5.0 We use the Fiix System to maintain operational readiness across 6 facilities across Texas. When tickets are submitted by the teams, I can focus my time more efficiently instead of driving across the state to show up and then discover I needed 1 specific tools that may now be sitting in a tool box 300 miles away and not available without ordering a week in advance. Pros This helps track things as they happen and even get ahead of maintenance preventing loss of equipment use and wasted time. Cons The mobile platform has a minor quirk where I feel it could do better with the interface, but that is a personal preference. Review Source James A. NA World class Manufacturing Manager Industrial Automation Used the software for: 6-12 months ### "Fiix Fixed our Maintenance Organization" September 3, 2020 5.0 Pros Fiix is an incredible package for companies looking for a flexible CMMS. The Work Order System and it's flexibility to schedule tickets to Machines, Assets or Projects is very useful in our organization. We have a smaller maintenance department so we mix our activities with both in-house and contracted technicians. The Work Order system allows for us to assign an open ticket to a project that can then be tracked and closed after the vendor has completed the work. Cons When it comes to a downside to this software I haven't really found one yet. The customer service and flexibility has made it very easy to transition. If I had to point to one thing it would be that we could reuse some of our field names from the old database, but this was easily overcome by a great on-boarding. experience Alternatives considered [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/)[Infor CloudSuite Industrial (SyteLine)](https://www.capterra.com/p/143792/SyteLine/)[SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/) Reason for choosing Fiix I have been in maintenance systems for nearly 25 years. I have been on the ground floor creating sytems(TMS), reworking systems for companies (Infor and Oracle), and installing new systems(Maximo). Fiix, offered my company a cloud based system that was very flexible, had a great scheduling system, adaptable database tables, excellent Work Order system, Templates for easy upload of older data, easy to understand graphical interface, and Superior Customer service, support and experience team. In short it is everything I would have wanted if I had created a new system from the ground up. Fiix has Fixed our maintenance needs and more. Switched from [Oracle Database](https://www.capterra.com/p/5938/Oracle-Database/) We made the switch because our home grown system became to cumbersome for tracking what needed to be done. It was very dependent on the maintenance department knowing the schedule because the was no scheduling feature. Managing the activities that were aging was lost to upper management and breakdowns became our bottleneck. Review Source MM Mike M. Maintenance Manager Automotive Used the software for: 2+ years ### "Using FIXX in an Industrial Facility" November 9, 2022 5.0 It is a real pleasure to work with the FIXX Team and they have always supported us with everything we have needed. We started with them as they were just beginning and we have both benefitted from our partnership. Pros This software is easy to use and quick to learn. Many of my Skilled Trades people are not highly computer literate but found FIXX to be easy to handle with only minimal training. Cons FIXX offers way more features than we actually use. I have no issues or concerns as we have found this to be a near perfect solution to our old system of paper and copies. Reason for choosing Fiix Price and value. Ease of use. Great support in getting things set up and running. Review Source ML Melody L. Procurement Manager Mining & Metals Used the software for: 2+ years ### "Procurement/Inventory Management with Fiix" November 2, 2022 4.0 I mainly utilize the Purchasing and Parts & Supplies modules. The PO system is easy to use from day one. The Parts & Supplies module tracks all of the necessary points of inventory management. You can handle everything you want to manage from planning to the final closure of the work order. The module can all be accessed via links from work order to purchase request to PO to receipt to work order completion. This is a vital tool when researching through asset/equipment/vehicle/inventory management. Pros The Purchasing and Parts & Supplies modules in Fiix are very user friendly. Any outside the box options that we have requested have been implemented with relative ease and low expense. We now have Fiix driving information into our ERP system as part of the accounting process. As Fiix has grown with us, they have added quite a few intuitive dashboards that help out in all areas of users. I have used many CMMS systems in the past, but Fiix has been the most user friendly and easy to modify as business changes/grows. Cons I really would like to know more about other areas of the system that I don't utilize regularly and also able to create my own reports on the fly. Review Source Response from Rockwell Automation November 7, 2022 Hello Melody, thanks for leaving a review. We're glad to hear that you have been enjoying using our software. We'd love to have you come join our Fiixer Community! It's your hub to chat with maintenance professionals across every industry about strategy, using Fiix, and so many other topics. If you'd like to learn more use this link to sign up: https://www.fiixsoftware.com/community/ Lillian G. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "Fiix is the best maintenance management software" November 17, 2023 4.0 The program has significantly improved our maintenance efficiency and reduced equipment downtime. The user-friendly interface has made it easy for our maintenance team to adopt and integrate into their daily workflows. Pros Fiix has become an indispensable tool for our maintenance management. The program's user-friendly interface and intuitive design stand out. I appreciate the ease with which we can schedule and track maintenance tasks, ensuring equipment reliability and minimizing downtime. Cons More advanced analytics tools and customizable reporting options would provide deeper insights into maintenance performance. Switched from [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[Fracttal One](https://www.capterra.com/p/159911/Fracttal/) The program's scalability and flexibility have allowed us to adapt to the changing needs of our organization. Fiix is not just a maintenance management tool; it's a comprehensive solution that has positively impacted our overall operational efficiency and asset reliability. Review Source VR Verified Reviewer Civil Engineer Utilities Used the software for: 6-12 months ### "Great for communication across silo'd departments! " November 3, 2022 5.0 Within my role at my organization, I verified work orders regarding ongoing asset maintenance and regulatory requirements. It was a great tool to verify work completion and tracking compliance with our regulators. Pros Easy communication, streamline and efficient. Allows users to attach documentation that could be communicated across different levels within an organization. Cons The functionality is wonderful. The software is intuitive and does not require much critical thought. Review Source JS Joe S. Plant Engineering Manager Plastics Used the software for: 2+ years ### "Perfect for us." July 23, 2021 4.0 It's a bit pricy. And for a smaller company it can be a tough hurdle to get over. But it is worth it. The software is very powerful. And the data/info you get is great. Even in our small operation (36 employees) it has proven very valuable even passed the maintenance aspect! Id recommend it to anyone. Just because the app portion doesn't work good for us. Doesn't mean it won't work for someone else. Pros The interface is easy to pick up for new employees. The overall use of the browser portion, is easy to use. It allows us things we never thought of after about 4 years. It will give you data you never had before. Cons The new app is terrible. I keep the old app loaded on my tech's tablets. It's not geared toward all types of uses. It's geared toward one type of use. The web browser portion is perfect. And that is what the app should be, just a scaled down mobile version of that. The price is also a bit rich for what we use. I wish it was a bit more ala-cart based. Pay for the features you use. Review Source TM Travis M. Maintenance Paper & Forest Products Used the software for: 1-2 years ### "Best program for the cost I have used so far" November 14, 2022 5.0 I have machine breakdowns that where in the days range down to an average of 2 hours Pros Ease of use and setup make this a easily used tool for those who like to keep track of machine and equipment needs even on multiple sites. Cons Would like to have a setup with non-concurrent users in addition to our concurrent users, but it is not offered. Alternatives considered [Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/) Reason for choosing Fiix Cost and value Review Source VR Verified Reviewer Global SHEQ Director Management Consulting Used the software for: 2+ years ### "Effective solution to manage work orders" December 12, 2022 5.0 Fiix has been instrumental in helping me manage maintenance issues and work orders. It is capable of prioritizing action items by time frame e.g. high priority items must be addressed within 24 hours. It also keeps me abreast of outstanding items that require attention. If these tasks were done manually, it would require a lot of time to manage. Pros My favorite feature in this software is that work orders are easily created, tagged, assigned and monitored until close out. Reminders or notifications are automatically despatched to users with actions to notify them of outstanding actions. This helps ensure that high priority items are addressed in a timely manner and closed out. Cons There are no aspects of this product that I did not like. Review Source VR Verified Reviewer Senior Electrical Engineer Renewables & Environment Used the software for: 2+ years ### "Good Experience With Fiix CMMS" February 23, 2020 4.0 Fiix CMMS software helps Bariq a lot in the following : 1- Evaluating the assets performance weekly in terms of availability and productivity. 2- Based on the Annual Analysis out from Fiix software, we could set our upgrading plan for 2020, by focusing on the biggest downtime assets. 3- Using Fiix software we could manage successfully the Preventive maintenance program. Pros In my opinion, the most powerful points in the software: 1- The Preventive maintenance module, is very organized. 2- The work order page includes many important data, makes the the reports very descriptive. 3-Many kinds of reports, meet many aspects of study. Cons The most annoying points: 1- The Arabic language data does not appear in the report. 2- The customized reports are not easy to be shaped and need to be more flexible for selecting the presented data. Alternatives considered [Oracle Database](https://www.capterra.com/p/5938/Oracle-Database/) Review Source Response from Rockwell Automation March 9, 2020 Hello there, thank you for taking the time to leave a review for Fiix! We are happy to hear that our CMMS is helpful for asset management, work management, and forecasting for your work. We're sorry to hear about your frustrations with the Arabic language data and reporting difficulties. We have captured this feedback for our product team to investigate. If you had any other feedback, please reach out to our Customer Success team as we are always looking to improve our CMMS. WK Will K. Maintenance Engineer Chemicals Used the software for: 2+ years ### "Estron Chemcial CMMS Review" March 10, 2020 5.0 We have definitely developed a better preventative maintenance plan from data acquired through this CMMS. Although we don't utilize the asset downtime tracker through this system, production has definitely seen an improvement in equipment downtime over the last several years. We love the value of the system when you factor the systems capabilities, our level of utilization, and subscription price. Pros 1\. The work order management and completion history has been most impactful to our day to day operations. Since we have had the system for 5+ years now we have a really nice history of work orders completed against individual assets that help aid in the troubleshooting process from time to time. 2. Our maintenance group overall is also on the older end of the spectrum so the ease of use has been nice for those guys. 3. Customer support has been a 10/10 anytime we have had a question or needed help. 4. This was the first CMMS really utilized by the company, there was much integration past the data input it took to generate assets. That process was quite simple. Past that we do not have an ERP system to integrate with at this time. Cons I will preface this by saying that we pay for the cheapest level of subscription. But it would be nice to have the ability to customize some of the reports or build my own. When viewing work order history under the "Log" tab of an asset, it would be nice to be able to separate corrective work order history versus PM work orders just because the PM's are the majority of work orders completed. Reason for choosing Fiix Pricing and capabilities. Review Source JA Jocelyn A. Coordonateur infrastructure critique Centre et Est du Québec Telecommunications Used the software for: 2+ years ### "FIIX is a great CMMS " November 2, 2022 5.0 I like my CMMS Pros The mobile apps is very useful. i have 475 buildings to maintien. with this tool we enhance the travelling efficiacy. Cons what I like least is the construction of the report. there are already built reports but when we need precise data according to our business unit we have to build our own report but the tool is not very user-friendly. But I have excellent customer support that helps me whenever I have a need with building a rapport. Alternatives considered [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) Review Source QM Qasim M. Maintenance Supervisor Food Production Used the software for: 2+ years ### "Fiix User " November 6, 2020 5.0 very easy to use, once you've taken the time to enter all your equipment/assets or location and any information regarding maintenance and that is just when you start. Since the start of this program, all of our equipment are being serviced on timely manner, parts inventory been easy to maintain, and any information for that equipment is always easy to access for any piece of equipment. for example: manufacturer, model and serial number. over all this program Fiix have made my maintenance program easy and simple to use and track. Above all obtaining AA from the BRC audit. Pros There are number of features that I really like but the most I found very helpful when it came time for our BRC annual Audit and made things very easy, efficient and less time consuming were the scheduled maintenance, and the ability to schedule according to manufactures specifications and the reminders triggers via email, list of equipment and their locations, work order generation and completion. Running report to show all types of closed work orders, inventory under your assets, parts used versus what's left in stock. and the ability to access and generate work orders without having a user log in and prevent paying more for multiple users. Cons Honestly there not any specific but I would like to see if the programmers are working on ability to take pictures or scan into the program work order of equipment or any asset directly from your mobile devise. This feature may be there on the advance features, but for now I have the basic program. Reason for choosing Fiix cost effective, very simple and easy to use. and above all it's just the minimal that I would need for our maintenance. Review Source VR Verified Reviewer manager Food Production Used the software for: 1-2 years ### "Buyer beware, review your contract." November 9, 2023 1.0 Pros it works for what for the most part, you get what you paid for. Cons You are tied to a yearly contract and they can change terms at their convenience without proper communication. Good luck trying to get someone on the phone unless is to sell you the software, customer service is lacking. They say you can change the number of licenses but try to downsize and you have to wait a year. If you try to cancel it has to be 90 days before your renewal (it used to be 60). Reason for choosing Fiix Fiix seemed like a good option for the price. Not the case they are using negative options plans to boost their sales. they auto-renew "for your convenience" when it's not actually the case. Review Source VR Verified Reviewer Instructional Technology Specialist Information Technology and Services Used the software for: 1-2 years ### "Great for IT Asset Management and Upkeep" May 14, 2022 5.0 Pros I love the search feature. There's been several times, since we manage a large number of assets, I have able to pinpoint exactly where it is, user detail, and device specifics. Also, importing and exporting data is convenient. The mobile access is also nice to have when across campus and away from my computer. Cons I don't have many complaints about Fiix. The customer service has been top notch for me; however, some of my colleagues have reported some not so great interactions with Fiix customer service reps. Review Source Response from Rockwell Automation May 17, 2022 We appreciate you taking the time to leave us a review. We're so glad to hear you've been enjoying using Fiix in your facility and that your finding the search feature helpful. Thank you for telling us about your experience. PS Paul S. Maintenance Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Fiix Fixed our work order problems." November 3, 2022 4.0 Pros I have been in Machine maintenance for 35 years I have worked with paper work orders to some of the vary first systems Fiix is by far the best one I have ever used. My Techs caught onto it in two days including the training day. with minimal questions. We have been using Fiix for 3 months and not a single complaint from my guys on how Fiix iz junk or it doesn't do this... Cons We have been using Fiix for 3 months I'm a little nervous on how our inventory will be kept we will see I guess. But if it's anything like we have been experiencing I can't wait to start that part of it. Reason for choosing Fiix Our MP-2 was not fitting our needs It was never set up write from the start. Review Source Response from Rockwell Automation November 7, 2022 Hi Paul, we appreciate you taking the time to leave us a review. Glad to hear that your team has been adapting well to Fiix. Thank you for telling us about your experience. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.