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Pros
The cost of the product initially drew us in this direction. Had we known the quality of the product and ease of use, we would have changed even sooner than we did.
They provide helpful, easy to understand assistance in a timely fashion. Over other web-based programs we've used or reviewed, Sycamore stands out as the best value and highest quality for our money.
Cons
On occasion, a screen pops up notifying me there is an error. When I click on the drop down bar again, the error screen is gone.
I guess at this time, PayPal is the only option. This is it a con but can be a potential inconvenience if PayPal is not working.
"Very Intuitive Software to Use"
Overall: Overall, Sycamore School has been a very positive change for our school. The cost of the product initially drew us in this direction. Had we known the quality of the product and ease of use, we would have changed even sooner than we did. We are so glad we changed 3 years ago!
Pros: Our school was able to implement the Sycamore system without a lot of support. The software is laid out in a way that is intuitive and logical. Most questions that we asked ourselves were easily discovered by our own team. Whenever we had questions that we could not find (rare), the tech support quickly resolved the matter for us. The transition for us was much easier than we thought it could be. The Sycamore software has also been simple for our clients (both students and teachers) to navigate. We used the software as our mail tool during our spring of 2020 change to remote learning. Parents had little trouble navigating around Sycamore to find the instruction and information for remote learning. We never anticipated using it that way, but it did a good job for us.
Cons: Sycamore has a few idiosyncracies that one has to get used to. Some listings require the user to go back to the beginning of the list after a choice has been made. Little things that I am sure will be refined over time.
Vendor Response
"Bringing Sycamore to Japan"
Overall: My experience has been truly outstanding!
Pros: I used Sycamore Education for years at a Christian school in Illinois. When I came to Japan last year, I realized that my new school was not using a school management system. I was very happy to have previous experience with Sycamore. As the principal, I was able to address the school board with our great need, and they approved the purchase of Sycamore. Our teachers are very happy to be able to post grades, our parents are happy to have direct access to their child's academic progress on a daily basis, and our office administrator is happy to be able to print report cards in minutes. I continue to be very pleased with the functionality of Sycamore as well as the outstanding customer support!
Cons: On occasion, a screen pops up notifying me there is an error. When I click on the drop down bar again, the error screen is gone. It's not a big issue, and hasn't slowed us down. This never occurred when I previously used the software.
Vendor Response
