# Page 3 | WRS Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is WRS Health the right Medical Practice Management solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/75252/WRS-Health/reviews --- WRS Health 4.4 (83) [View alternatives](https://www.capterra.com/p/75252/WRS-Health/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of WRS Health ## Showing most helpful reviews Showing 51-75 of 83 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Audrey S. Medical Practice Used the software for: ### "" April 8, 2013 5.0 I specialize in chronic care and preventive medicine at my family practice in Maysville, KY. I evaluated several EMRs over a two month period. I was searching for an integrated EMR and practice management system with a billing capability. One of the things that impressed me was that Waiting Room Solutions is easy to use. It’s very intuitive and it is not difficult to learn how to use it. I also like the way that I can customize my Health Maintenance templates. This feature enables me to work more efficiently since I perform many procedures and I do a lot of joint injections. Waiting Room Solutions' Billing Module is excellent. I started using it in April 2012 and I received my Meaningful Use incentive money four months later. That’s incredible. I am providing better preventive care and documenting more efficiently because of Waiting Room Solutions. WRS's web-based EMR also allows me to access patients’ information when I’m home or on vacation, so I don’t have to call the office to have someone pull up the patient’s chart. WRS helps me to get paid for the numerous wellness and health maintenance exams that I perform. It ensures that I code for the appropriate level of service. Finally, if you are searching for an EMR, I recommend that you evaluate WRS. The WRS Team provides excellent training. If you have a question, they answer rapidly. Review Source LH Leland H. Used the software for: ### "" September 12, 2012 5.0 I am a family physician and I have been practicing for 30 years. I've seen some really horrible EMR programs and most of their reports are unreadable. I got a report from a surgeon I know and trust who really liked his. I found out which one it was and contacted Waiting Room Solutions and asked to get a demonstration. The quality of the final report was really important to me. Waiting Room Solutions final report is to the point and it gets everything that is needed on one page. It looks more professional when I send it to referring doctors. I looked at six EMR companies. Because Waiting Room Solutions was run by a physician it is more physician friendly. Certifications were important as far as getting Meaningful Use and Waiting Room Solutions has them. The system also automatically calls people with reminders so you don’t have to have your staff doing it. I had employees who spent all day making those calls. They do other things now that I have implemented Waiting Room Solutions. I like Waiting Room Solutions patient portal. It gives patients the opportunity to put in their information and fill our review systems questionnaire before they come in. That helps our medical assistants. Review Source LH Leland H. Used the software for: ### "" September 12, 2012 5.0 I am a family physician and I have been practicing for 30 years. I've seen some really horrible EMR programs and most of their reports are unreadable. I got a report from a surgeon I know and trust who really liked his. I found out which one it was and contacted Waiting Room Solutions and asked to get a demonstration. The quality of the final report was really important to me. Waiting Room Solutions final report is to the point and it gets everything that is needed on one page. It looks more professional when I send it to referring doctors. I looked at six EMR companies. Because Waiting Room Solutions was run by a physician it is more physician friendly. Certifications were important as far as getting Meaningful Use and Waiting Room Solutions has them. The system also automatically calls people with reminders so you don’t have to have your staff doing it. I had employees who spent all day making those calls. They do other things now that I have implemented Waiting Room Solutions. I like Waiting Room Solutions patient portal. It gives patients the opportunity to put in their information and fill our review systems questionnaire before they come in. That helps our medical assistants. Review Source DC Desiree C. Used the software for: ### "" September 9, 2013 4.0 Park Medical Center is a family practice that was founded in 1972 in Orange Park, FL. We have 3 physicians and 12 administrative staffers and Medical Assistants who use the EMR. We evaluated several EMR systems before selecting Waiting Room Solutions. We have been using Waiting Room Solutions for three years. One of the beneficial features of Waiting Room Solutions is the Billing Module and its auto-posting. It saves us a considerable amount of time. In fact, in ten minutes we accomplished what previously took an hour. Electronic filing facilitates a daily cash flow instead of on a weekly or twice weekly basis. Having an EMR that is always accessible is a big advantage. This is especially critical if one of our three physicians is on call and is treating a patient that has been seen by the other physician. Waiting Room Solutions e-prescribing capability is also an advantage to the practice and to our patients. Physicians can review medications before prescribing and all medications can be viewed before prescribing. Finally, the flow of the medical information in the EMR enables the Medical Assistant to capture the patient’s medical history. Review Source DS Dorsel S. Used the software for: ### "" January 16, 2013 4.0 I am the owner and practice manager of Wellness Medical Center in Fredericksburg, VA. Dr. Lisa King is the solo practitioner of this Internal Medicine practice for adults. I have 25 years of IT experience so I’m pretty demanding when it comes to evaluating EMRs. When I evaluated EMRs I was interested in the systems’ practice management features. Web-based WRS has a very clean interface and it is very easy to navigate. Charting is so much easier than before and it takes so much less time to chart. Dr. King sees about 120 patients a week. The Physician Assistant sees about 20 to 25 patients a week. Many patients have a wide range of chronic health conditions. We have to send a lot of referrals. We like their inbound and outbound fax capability because it helps our staff perform referral services quickly. My staff is very satisfied with the system because now they can get their work done more efficiently. The office workflow is much more efficient than ever before. I also highly recommend WRS for the excellent training that they provide. Their team is extremely attentive. Review Source SC Susie C. Owner Used the software for: ### "Highly Recommend WRS Health" February 17, 2014 5.0 My practice is in Miami Florida and I specialize in Neurology. I would recommend WRS Health to other physicians because it's easy to use. I find the system to be helpful and accommodating. The Meaningful Use analysis is wonderful. I am able to seamlessly send all of the required information to obtain the funds. WRS Health EMR e-prescribing is another useful feature as it helps patients get their medications quickly. This feature also allows me to record the prescription information and provide clear evidence for Meaningful Use government incentives. I've noticed significant improvements in work flow and it continues to get better! This cloud based system possesses all of the attributes necessary to ensure efficient work flow. I switched from a different EMR system as it was not user friendly. We were able to move forward quickly with WRS Health. At first, I had no idea how to navigate through the system, but the customer service has been great and helped put us in the right direction. Review Source JZ JACKIE Z. PHYSICIAN ASSISTANT/BUSINESS MANAGER Used the software for: ### "Only Fair" December 19, 2014 3.0 We are a psychiatric practice. Psychiatry is very different than any other specialty. We were promised the sun, moon and stars. That never materialized. We have been with WRS Health for over 3 years. Lots of promises to make improvements for our specialty but no follow through. It is fairly easy to use. We do have slow downs during the day and sometimes it will automatically log you out in the middle of something which can be frustrating when you lose part of a note. E-prescribing works on and off. We get a lot of calls from local pharmacies and mail order that they did not receive a prescription even though our logs show it went through. Customization by the customer is not available. If you have issues you must put in a "ticket". We have tickets, I finally closed out because there was no action on them after months, some even were open over a year. It may work well for family medicine or internal medicine but I would not recommend it for psychiatry. Review Source William B. Used the software for: ### "Excellent software and service" June 13, 2015 5.0 This software suite is excellent overall. The EHR "open tabs" option allows quick and easy access to the pertinent areas of the EHR. This provides for efficient real-time documentation and coding of procedures and diagnoses. The revenue cycle management and practice management modules are excellent, intuitive and easy. Customer service and support are excellent and timely. We are quite happy with this product and company. Review Source LW Lisa W. Practioner Used the software for: ### "WRS Helped Our Practice Run Smoother" February 17, 2014 5.0 WRS Health has helped our practice run a lot smoother, and I would definitely recommend this system to other practices. We no longer have to worry about making confirmation calls, and from a scheduling standpoint, this has made things a lot easier. Our patients are able to confirm appointments on their own. We love that! It gives us more time to take care of messages coming through the phone. Everything at the front desk is running a lot smoother. We are currently learning WRS Health's billing system and the process is fluid. I can easily drag and drop information to the system. I really appreciate the customer service team. They have helped me and my coworkers get acclimated with the program. When I have questions, they get back to me very quickly. I really like working with them. They are so supportive! Review Source LW Lucas W. Used the software for: ### "Serenity Behavioral Health " January 27, 2014 5.0 WRS Health has helped our practice run a lot smoother, and I would definitely recommend this system to other practices. We no longer have to worry about making confirmation calls, and from a scheduling standpoint, this has made things a lot easier. Our patients are able to confirm appointments on their own. We love that! It gives us more time to take care of messages coming through the phone. Everything at the front desk is running a lot smoother. We are currently learning WRS Health's billing system and the process is fluid. I can easily drag and drop information to the system. I really appreciate the customer service team. They have helped me and my coworkers get acclimated with the program. When I have questions, they get back to me very quickly. I really like working with them. They are so supportive! Review Source CC Claudia C. NP Hospital & Health Care Used the software for: Less than 6 months ### "Great Software" December 5, 2022 5.0 Pros The ability to perform all of the daily workflow in one system. Cons Some difficulty with gettting the HPI to save data despite clicking save. Review Source JF Jessica F. Medical Practice Used the software for: ### "User-Friendly EMR System" August 15, 2014 4.5 Pros Although new to this program in the last 6 months, it already is much easier to use, and it streamlines many functions compared to our old EMR software. Navigation is simple, and customer service is fantastic. I have reached out multiple times for assistance and have been very pleased with the help I have received. Cons The only complaint I have at this time would be with building templates. It seems a bit more difficult than with our last software, and doesn't it have the same options as what I am used to. Review Source KT Kathy T. Office Manager Medical Practice Used the software for: ### "User-Friendly" March 29, 2015 4.5 Pros This is a very user-friendly Practice Management system. EMR is very easy for Provider to use. The conversion process was very painless. The support we get is great. There is never a time I call customer service that my question is not answered. I have a really great Account Manager that makes sure we are using the system with maximum results with our revenue. Cons Some of the report capabilities are a bit challenging. You may have to run several reports to get what you want. Review Source CS Chandresh S. Used the software for: ### "" May 3, 2012 5.0 Dr. Emily Gordon started the practice in 2011. Waiting Room Solutions is a true partner in that they helped us with everything from Credentialing to office setup, workflow optimization and implementation of a truly all-in-one Enterprise EHR / EMR solution. It is a true web-based EMR system. The Waiting Room Solutions EMR system has allowed me to go fully paper based from day one. It has helped improve the quality of life for me as well as my staff. They made it extremely easy for me to receive my EHR Incentive money. Waiting Room Solutions is an asset to my practice. Review Source AS Audrey S. Owner Used the software for: ### "Great Support, Very Affordable" June 27, 2015 5.0 Web based complete EMR and billing software that is very adaptable to the way you practice. I have been using it for 3 years now and am quite satisfied. Meaningful use functionality is built in. I love their training and support people. Responses are always quick. They are constantly improving the product. It is affordable, a monthly fee. It runs on regular PC's and laptops. like any EMR, it slows you down compared to paper charts. Sometimes there are bugs when they upgrade, but they are fixed quickly. Review Source AS Audrey S. Medical Practice Used the software for: ### "A Very Good, Affordable EMR" February 25, 2015 5.0 Pros I have been using WRSHealth for almost 3 years. It is very adaptable and customizable. Their staff and support are great. They keep improving it. Meaningful use is "built in," so we can track our progress. There are also built in training videos on meeting meaningful use targets. Cons It could use a few features such as messaging patients more directly, but I have no real complaints. Review Source ED Eric D. Surgeon Used the software for: ### "WRS Health" July 28, 2015 5.0 The only complaint about ease of use happens with all software......it's a pain and takes a while to make it specifically for you. However,: that being said, once you do set it up it's a breeze. With your own templates you can point and click; plus add extra to personalize that patient visit. My office staff loved the scheduler and my biller never complained. I would recommend this EHR to anyone, without hesitation and actually have. Review Source EG Elizabeth G. Office Manager Used the software for: ### "A very user friendly and functional EMR" September 10, 2015 5.0 Registering new patients is so much easier, especially if the patients have an email address so they can log into WRS and complete their medical history. Billing is a breeze, with a few clicks I have all claims that need to be sent to the clearinghouse. There were only a few glitches that have already been corrected. Any time I find something that needs attention, it's quickly taken care of so I have no complaints. Review Source AS Audrey S. Medical Practice Used the software for: ### "Two years in, and very happy" April 29, 2014 5.0 Pros I spent two months researching EMRs and picked this one as the best one for the price. I have been very happy with it. Their support people are top-notch. It is very customizable. They continue to improve it all the time. Cons I can't generate an INR flowsheet. There is a workaround. Systems that would do this cost a lot more. Review Source KS Keith S. Medical Practice Used the software for: ### "Waiting Room Solutions Review" September 5, 2014 3.5 Pros This software is relatively easy to use. There are a few glitches here and there, but generally all issues are addressed from the support team in a timely manner. Cons The ease of use and navigating through different areas could be better. Our office has been using this for a few months, so there's still more to learn. Review Source BM Brittany M. Medical Practice Used the software for: ### "Front Office Review" June 20, 2014 4.5 Pros I like that the product is easy to navigate through and simple to input information. I also like that we can upload pictures of our patients. Cons The only issue I have with this product is that sometimes I am not able to find a specialist when I am entering a referral into the referral tab. Review Source JV Jeannette V. Doctor Medical Practice Used the software for: ### "Great EMR/EHR" March 9, 2015 5.0 Pros WRS is constantly getting updates, improving constantly and making it the best EHR there is. Cons At first it was hard to get in touch with anybody when we had difficulty and/or trouble, but now there are representatives assigned to our account, so it is easier to get answers and/or help. Review Source JG Jenn G. Medical Practice Used the software for: ### "WRS: easy and professional" June 23, 2014 4.0 Pros It is very well-organized. Cons Entering injections one at a time, I usually can only put in different injections with the same date, and when new child/teen patients come in, they usually have a long record that I need to input, so it takes a while. Review Source RK RAFI K. DOCTOR Used the software for: ### "NEW USER TO WRS HEALTH" June 18, 2015 4.0 WE HAVE HAD AN IMPROVEMENT IN MEANINGFULL USE CAPTURE AND REPORTING WITH THIS SOFTWARE. THE EASE OF FAXING DOCUMENTS AND NOTE WRITING. DATA ENTRY IS QUICK AND EASY. THE CUSTOMER SERVICE DESK IS NOT LIVE AND DOESN'T ALWAYS ANSWER TO FULFILL NEED AND AS SUCH YOU HAVE TO MAKE MULTIPLE ATTEMPTS. Review Source AL Alicia L. Medical Practice Used the software for: ### "Great program that is easy to use!" September 3, 2014 4.5 Pros The vendor is always looking for feedback to improve the workflow and system. Cons I wish the payment posting had more options for capturing denial remark codes from insurance. Review Source Similar Products Featured