Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
"BigHand Workflow Tools are Great"
Becca K. - Training & Development CoordinatorApril 12, 2022
STARTING PRICE
Not provided by software provider
EASE OF USE
4.0/5
Based on Capterra user reviews
BigHand Workflow Management is a legal task delegation solution that allows work to be automatically routed to the right support staff at the right cost to the firm. Make informed resourcing decisions quickly with output reports that give visibility over work type, volume, capacity and utilization. The tool allows you to assign tasks and receive work seamlessly, resolve capacity issues, and make data-driven decisions to improve productivity and enhance client service levels at your firm.
Provider
BigHand
Located In
United Kingdom
Foundation
1996
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Live Online, Webinars, In Person, Documentation
Legal professionals and law firms of all sizes - BigHand Workflow Management can benefit support teams, lawyers, human resource teams, operations and firm management
Content Source: BigHand Workflow Management
Green rating bars show the winning product based on the average rating and number of reviews.
BigHand Workflow Management Reviews
"BigHand is far from user-friendly and costly."
Pros: The biggest pro is the product gives our users the ability to create and send dictations on the go through an app on their phone. This has dramatically improved efficiency over a user having to wait until they're back in the office in order to give their secretary the mini tape for them to dictate for them.
Cons: The user-friendliness of their product is pretty awful. Their app looks as if it hasn't seen an update in a few years and something as simple as a send button is far from intuitive. It also lacks routing capabilities for the person doing the dictating as far as being able to define what end user gets what dictation. It's all or none with their non-enterprise version which we use.
"BigHand Workflow Tools are Great"
Overall: All-in-all, BigHand has been very good. Their support and training tools are very helpful. Real time savers.
Pros: The best part is the ability to use our firms styles for consistency and healthy documents. BigHand is also using Word/Microsoft features as they are so virtually and Word document can work within the BigHand tools.
Cons: We did have a few issues with old legacy documents coming forward initially. Which made user adoption a little hard...but we're 3 years in now and all is great. Every user pretty much loves it.
"Bighand - Making dictation easy!"
Overall: Streamline dictations. Makes old tapes obsolete!
Pros: Easy to use, intuitive and digital. Easy to manipulate dictations
Cons: The Citrix terminal client setup is a pain
"Game changer"
Overall: We have been using Big hand for about 6 months. It has really upped our productivity. We no longer have to purchase separate hand held machines as staff can just use their personal cell phones to dictate. It's easy to transcribe and allows those who have free time to help with other's dictation as it goes into one "pool" for dictation. We love this product so far!
Pros: Ease of use - it was easy to train people on it because it was so easy.
Cons: Haven't found any yet.
"Great product for dictation and speech rec"
Overall: We're a law firm and many of our lawyers rely on dictation and BigHand has been great to work with. Easy to setup and a breeze to maintain on the IT side and easy to use for attorneys and secretaries. Highly recommend it.
Pros: Easy to use. Powerful
Cons: Licensing doesn't include major release upgrades
