--- title: "BigHand Workflow Management Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BigHand Workflow Management Software - reviews, pricing plans, popular comparisons to other AI Legal Workflow Automation products and more." source_url: "https://www.capterra.com/p/75339/BigHand-Digital-Dictation/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # BigHand Workflow Management Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) BigHand Workflow Management ## What is BigHand Workflow Management? BigHand Workflow Management helps law firms improve operational performance through intelligent work allocation, workflow automation and real-time visibility of resources and capacity. The solution automatically routes work based on skills, availability and workload, ensuring tasks are assigned efficiently and consistently. By providing insight into demand and capacity, firms can improve productivity, balance workloads and maximise resource utilisation. Managers gain access to dashboards and reporting that support informed decision-making, helping identify bottlenecks, manage service levels and optimise team performance. BigHand Workflow Management enables firms to improve efficiency, enhance service delivery and create a more productive workforce. Key benefits: • Intelligent work allocation • Real-time visibility • Better resource utilisation • Workload balancing • Workflow automation • Improved service delivery ## What is BigHand Workflow Management used for? [Workflow Management](https://www.capterra.com/workflow-management-software/)[AI Legal Workflow Automation](https://www.capterra.com/ai-legal-workflow-automation-software/)[Transcription](https://www.capterra.com/transcription-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BigHand Workflow Management?[Manage this product listing](https://www.g2.com/products/bighand-workflow-management/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BigHand Workflow Management 3.8 (9) VS. [4.5 (2)](https://www.capterra.com/p/142054/Speechmatics/#reviews) Starting Price Contact vendor Starting Price $0.03 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (9) Ease Of Use 4.5 (240) Value For Money 3.6 (8) Value For Money 4.5 (184) Customer Service 3.3 (8) Customer Service 5.0 (151) ## BigHand Workflow Management alternatives [5.0 (3)](https://www.capterra.com/p/254094/Google-Cloud-Speech-to-Text/#reviews) Starting price $0.02 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Dragon Professional Individual](https://www.capterra.com/p/251641/Dragon-Professional-Individual/) [4.0 (240)](https://www.capterra.com/p/251641/Dragon-Professional-Individual/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/251641/Dragon-Professional-Individual/) Highest Rated [Philips SpeechLive](https://www.capterra.com/p/10003439/SpeechLive/) [5.0 (5)](https://www.capterra.com/p/10003439/SpeechLive/#reviews) Starting price $12.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10003439/SpeechLive/) [Riverside](https://www.capterra.com/p/10004414/Riverside/) [4.8 (315)](https://www.capterra.com/p/10004414/Riverside/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10004414/Riverside/) [View all alternatives](https://www.capterra.com/p/75339/BigHand-Digital-Dictation/alternatives/) ## FAQs about BigHand Workflow Management Overview ### What company size and specific industries is BigHand Workflow Management built for? BigHand Workflow Management is designed for law firms and professional services organizations of all sizes, especially teams that need better visibility into work, resource allocation, workload management, and service delivery. It fits professional services firms handling complex, multi-team operations. Features and Usability ### What are the key features of BigHand Workflow Management? BigHand Workflow Management offers audio capture, automatic transcription, speech recognition, and speech-to-text analysis for voice-driven work. It also includes configurable workflow, automated routing, autonomous task execution, task management, progress tracking, calendar management, document management, role-based permissions, multi-language support, and third-party integrations. Getting Started and Support ### What training and onboarding options does BigHand Workflow Management offer? BigHand Workflow Management provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation serves as written reference, and videos offer self-paced viewing. Getting Started and Support ### What customer support options does BigHand Workflow Management offer? BigHand Workflow Management provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. No reviewer feedback is available here to describe response times, helpfulness, or common support issues, so the listed channels are the only confirmed support options. ## Features AI summary Based on 13,904 AI Legal Workflow Automation reviews Capterra data shows that buyers of Workflow Management software rank the following features as their top priorities: - **Task Management** (**50%** of reviewers rated this feature as critical) - **Progress Tracking** (**46%**) - **Business Process Automation** (**43%**) BigHand Workflow Management includes **Task Management** and **Progress Tracking**, giving teams a clear way to assign work, manage responsibilities, and monitor status across ongoing processes. However, it does not include **Business Process Automation**. Its support for **Task Management** and **Progress Tracking** helps businesses keep work organized, improve visibility into deadlines and completion status, and make day-to-day operations easier to manage. Document Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Audio Capture Record audio or import/upload audio files Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Automatic Transcription Use AI to convert voice into text automatically Autonomous Task Execution Completes tasks independently without constant human intervention Calendar Management Track and manage schedules and meetings via an integrated calendar BigHand Workflow Management 16 features ### All Features - Audio Capture: Record audio or import/upload audio files - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Transcription: Use AI to convert voice into text automatically - Autonomous Task Execution: Completes tasks independently without constant human intervention - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Configurable Workflow: Configure existing workflows to meet your organization's needs - Document Management: Store, manage, and track all electronic documents in a centralized location - Multi-Language: Manage and support multiple languages - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Speech Recognition: Train your system to interpret and transcribe voice messages - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - Task Management: Create, manage and track all task activities and progression - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking --- Get Advice We can help you find the software with the features you need. Features 3.7 (9) 3.7 Based on 9 reviews ## Pricing Value for money 3.6 (8) ### Starting price Free trial not available Value for money 3.6 (8) 3.6 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.3 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (8) 3.3 Based on 8 reviews ## User reviews Overall rating 3.8 Based on 9 reviews Filter by rating Counts reflect reviews available in this feed. 5(4) 4(0) 3(4) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful SA Systems Administrator Systems Administrator Used the software for: 3-5 years ### "BigHand is far from user-friendly and costly." 3.0 February 19, 2018 Pros The biggest pro is the product gives our users the ability to create and send dictations on the go through an app on their phone. This has dramatically improved efficiency over a user having to wait until they're back in the office in order to give their secretary the mini tape for them to dictate for them. Cons The user-friendliness of their product is pretty awful. Their app looks as if it hasn't seen an update in a few years and something as simple as a send button is far from intuitive. It also lacks routing capabilities for the person doing the dictating as far as being able to define what end user gets what dictation. It's all or none with their non-enterprise version which we use. Becca K. Training & Development Coordinator Used the software for: 3-5 years ### "BigHand Workflow Tools are Great" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 13, 2022 All-in-all, BigHand has been very good. Their support and training tools are very helpful. Real time savers. Pros The best part is the ability to use our firms styles for consistency and healthy documents. BigHand is also using Word/Microsoft features as they are so virtually and Word document can work within the BigHand tools. Cons We did have a few issues with old legacy documents coming forward initially. Which made user adoption a little hard...but we're 3 years in now and all is great. Every user pretty much loves it. KK Kris K. IT Services Manager Used the software for: 3-5 years ### "Bighand - Making dictation easy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 6, 2020 Streamline dictations. Makes old tapes obsolete! Pros Easy to use, intuitive and digital. Easy to manipulate dictations Cons The Citrix terminal client setup is a pain EA Executive Administrator Executive Administrator Used the software for: Less than 1 year ### "Game changer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 17, 2017 We have been using Big hand for about 6 months. It has really upped our productivity. We no longer have to purchase separate hand held machines as staff can just use their personal cell phones to dictate. It's easy to transcribe and allows those who have free time to help with other's dictation as it goes into one "pool" for dictation. We love this product so far! Pros Ease of use - it was easy to train people on it because it was so easy. Cons Haven't found any yet. David M. ### "Great product for dictation and speech rec" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 9, 2016 We're a law firm and many of our lawyers rely on dictation and BigHand has been great to work with. Easy to setup and a breeze to maintain on the IT side and easy to use for attorneys and secretaries. Highly recommend it. Pros Easy to use. Powerful Cons Licensing doesn't include major release upgrades DO Director Of Operations Director Of Operations Used the software for: 3-5 years ### "BigHand Leaves a lot to be desired" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 March 12, 2019 Pros What I like about this software is the end user's ability to have a user friendly app on their phone which they can record dictations through and immediately send files to their assistants for review and finalization. Cons What I like least about this software is the software that the assistant's use to finalize the dictations. It seems very outdated and is far from user-friendly. LS Litigation Support Director Litigation Support Director Used the software for: 1-3 years ### "One of the WORST pieces of software to administer. " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 February 9, 2018 Pros The dictation and transcription features work well and as advertised. Set up on iPhones is very easy. The ability to set priority levels to dictations is very helpful to assistants who are transcribing. Cons You have to call in to Customer Support for any change. Need to disable an employee? Call. Need to add an employee? Call. Need to modify an employee user type? Call. And then once you call, they want you to email them the request! Then you have to wait for them to fulfill the request. If you don't see the request completed, be prepared to call Customer Support again to follow up. We are looking for another product. OA Office Administrator Office Administrator Used the software for: 3-5 years ### "Decent dictation tool, but the volume control isn't very good" 3.0 November 19, 2018 Not bad but would prefer to use an improved tool. 6/10 Pros I find it quite easy and simple to use along with foot pedals to control the dictation. Cons Whenever I use it I become frustrated with it as the volume control doesn’t go loud enough. AT Attorney Attorney Used the software for: 3-5 years ### "Clunky" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 December 30, 2020 It is functio, but clunky. Frustrating to use and not user friendly Pros It is an app on my phone that syncs to my secretary’s computer Cons Cannot easily go back, sometimes the on feature does not work, sometimes dictation is lost [View all Reviews](https://www.capterra.com/p/75339/BigHand-Digital-Dictation/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.