--- title: "BigHand Workflow Management Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BigHand Workflow Management Software - reviews, pricing plans, popular comparisons to other Workflow Management products and more." source_url: "https://www.capterra.com/p/75339/BigHand-Digital-Dictation/" page_type: "product" language: "en" --- # BigHand Workflow Management Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) BigHand Workflow Management ## What is BigHand Workflow Management? BigHand Workflow Management helps firms improve operational performance by providing visibility into work, resources and team capacity. The solution intelligently allocates tasks based on skills, availability and workload, ensuring work is routed efficiently and consistently. Automated workflows reduce administrative effort while helping organisations balance workloads and improve resource utilisation. Managers gain access to real-time reporting and dashboards that support informed decision-making, helping identify bottlenecks and optimise performance. Staff benefit from greater transparency, more balanced workloads and clearer priorities. BigHand Workflow Management enables firms to improve efficiency, enhance service delivery and create a more productive workforce. Key benefits: • Intelligent work allocation • Real-time visibility • Better resource utilisation • Workload balancing • Workflow automation • Improved service delivery ## What is BigHand Workflow Management used for? [Workflow Management](https://www.capterra.com/workflow-management-software/)[Transcription](https://www.capterra.com/transcription-software/)[Speech Recognition](https://www.capterra.com/speech-recognition-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BigHand Workflow Management?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.bighand.com&name=BigHand Workflow Management) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BigHand Workflow Management 3.8 (9) VS. [5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (9) Ease Of Use 5.0 (551) Value For Money 3.6 (8) Value For Money 4.9 (505) Customer Service 3.3 (8) Customer Service 5.0 (480) ## BigHand Workflow Management alternatives [4.9 (143)](https://www.capterra.com/p/167966/Sonix/reviews/) Starting price $22.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Transkriptor](https://www.capterra.com/p/251933/Transkriptor/) [4.7 (551)](https://www.capterra.com/p/251933/Transkriptor/reviews/) Starting price $8.33 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/251933/Transkriptor/) [Video To Blog](https://www.capterra.com/p/10025294/Video-To-Blog/) [4.9 (74)](https://www.capterra.com/p/10025294/Video-To-Blog/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025294/Video-To-Blog/) [Vizard](https://www.capterra.com/p/10009818/Vizard/) [4.9 (474)](https://www.capterra.com/p/10009818/Vizard/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009818/Vizard/) [View all alternatives](https://www.capterra.com/p/75339/BigHand-Digital-Dictation/alternatives/) ## FAQs about BigHand Workflow Management Overview ### What company size and specific industries is BigHand Workflow Management built for? BigHand Workflow Management is designed for law firms and professional services organizations of any size that need better visibility into work, improved resource allocation, and more effective workload management across teams. Features and Usability ### What are the key features of BigHand Workflow Management? BigHand Workflow Management offers audio capture, speech recognition, automatic transcription, and speech-to-text analysis for converting spoken input into text. It also includes task management, progress tracking, calendar management, document management, text editing, and multi-language support for organizing and managing workflow records. Getting Started and Support ### What training and onboarding options does BigHand Workflow Management offer? BigHand Workflow Management provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled topic sessions, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does BigHand Workflow Management offer? BigHand Workflow Management provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Support resources are presented across several channels for users who need direct assistance or self-service information. No reviewer feedback about support quality is available in the catalog data, so no user sentiment can be described. ## Features AI summary Based on 13,683 Workflow Management reviews Capterra data shows that buyers of workflow management software rank the following features as their top priorities: - **Task Management** (**50%** of reviewers rated this feature as critical) - **Progress Tracking** (**46%**) - **Business Process Automation** (**43%**) BigHand Workflow Management includes **Task Management** and **Progress Tracking**, giving teams a clear way to assign work, manage responsibilities, and monitor activity as tasks move forward. However, it does not include **Business Process Automation**. Its support for **Task Management** and **Progress Tracking** helps businesses keep work organized, maintain visibility into ongoing processes, and improve follow-through across day-to-day operations. Document Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Audio Capture Record audio or import/upload audio files Automatic Transcription Use AI to convert voice into text automatically Calendar Management Track and manage schedules and meetings via an integrated calendar Multi-Language Manage and support multiple languages Progress Tracking Reporting on how each user, task or process has advanced since its initiation BigHand Workflow Management 11 features ### All Features - Audio Capture: Record audio or import/upload audio files - Automatic Transcription: Use AI to convert voice into text automatically - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Document Management: Store, manage, and track all electronic documents in a centralized location - Multi-Language: Manage and support multiple languages - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Speech Recognition: Train your system to interpret and transcribe voice messages - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - Task Management: Create, manage and track all task activities and progression - Text Editing: Edit text as needed - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking --- Get Advice We can help you find the software with the features you need. Features 3.7 (9) 3.7 Based on 9 reviews ## Pricing Value for money 3.6 (8) ### Starting price Free trial not available Value for money 3.6 (8) 3.6 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.3 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (8) 3.3 Based on 8 reviews ## User reviews Overall rating 3.8 Based on 9 reviews Filter by rating 5(4) 4(0) 3(4) 2(1) 1(0) Mentioned topic Sorted by most recent BK Becca K. Training & Development Coordinator Law Practice ### "BigHand Workflow Tools are Great" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 12, 2022 All-in-all, BigHand has been very good. Their support and training tools are very helpful. Real time savers. Pros The best part is the ability to use our firms styles for consistency and healthy documents. BigHand is also using Word/Microsoft features as they are so virtually and Word document can work within the BigHand tools. Cons We did have a few issues with old legacy documents coming forward initially. Which made user adoption a little hard...but we're 3 years in now and all is great. Every user pretty much loves it. Reasons for choosing BigHand Workflow Management Price, support, training and ease of maintenance, setup and tools available. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DL David L. Attorney Law Practice ### "Clunky" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 December 24, 2020 It is functio, but clunky. Frustrating to use and not user friendly Pros It is an app on my phone that syncs to my secretary’s computer Cons Cannot easily go back, sometimes the on feature does not work, sometimes dictation is lost Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KK Kris K. IT Services Manager Legal Services ### "Bighand - Making dictation easy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 3, 2020 Streamline dictations. Makes old tapes obsolete! Pros Easy to use, intuitive and digital. Easy to manipulate dictations Cons The Citrix terminal client setup is a pain Reasons for choosing BigHand Workflow Management Familiarity Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Director Of Operations Legal Services ### "BigHand Leaves a lot to be desired" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 March 11, 2019 Pros What I like about this software is the end user's ability to have a user friendly app on their phone which they can record dictations through and immediately send files to their assistants for review and finalization. Cons What I like least about this software is the software that the assistant's use to finalize the dictations. It seems very outdated and is far from user-friendly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Holly L. Office Administrator Law Practice ### "Decent dictation tool, but the volume control isn't very good" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 November 16, 2018 Not bad but would prefer to use an improved tool. 6/10 Pros I find it quite easy and simple to use along with foot pedals to control the dictation. Cons Whenever I use it I become frustrated with it as the volume control doesn’t go loud enough. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Daniel C. Director Of Operations Legal Services ### "BigHand is far from user-friendly and costly." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 February 16, 2018 Pros The biggest pro is the product gives our users the ability to create and send dictations on the go through an app on their phone. This has dramatically improved efficiency over a user having to wait until they're back in the office in order to give their secretary the mini tape for them to dictate for them. Cons The user-friendliness of their product is pretty awful. Their app looks as if it hasn't seen an update in a few years and something as simple as a send button is far from intuitive. It also lacks routing capabilities for the person doing the dictating as far as being able to define what end user gets what dictation. It's all or none with their non-enterprise version which we use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM John M. Litigation Support Director Legal Services ### "One of the WORST pieces of software to administer. " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 February 8, 2018 Pros The dictation and transcription features work well and as advertised. Set up on iPhones is very easy. The ability to set priority levels to dictations is very helpful to assistants who are transcribing. Cons You have to call in to Customer Support for any change. Need to disable an employee? Call. Need to add an employee? Call. Need to modify an employee user type? Call. And then once you call, they want you to email them the request! Then you have to wait for them to fulfill the request. If you don't see the request completed, be prepared to call Customer Support again to follow up. We are looking for another product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KB Kandice B. Executive Administrator Legal Services ### "Game changer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 20, 2017 We have been using Big hand for about 6 months. It has really upped our productivity. We no longer have to purchase separate hand held machines as staff can just use their personal cell phones to dictate. It's easy to transcribe and allows those who have free time to help with other's dictation as it goes into one "pool" for dictation. We love this product so far! Pros Ease of use - it was easy to train people on it because it was so easy. Cons Haven't found any yet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM David M. ### "Great product for dictation and speech rec" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 6, 2016 We're a law firm and many of our lawyers rely on dictation and BigHand has been great to work with. Easy to setup and a breeze to maintain on the IT side and easy to use for attorneys and secretaries. Highly recommend it. Pros Easy to use. Powerful Cons Licensing doesn't include major release upgrades Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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