--- title: "BigHand Workflow Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is BigHand Workflow Management the right AI Legal Workflow Automation solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/75339/BigHand-Digital-Dictation/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- BigHand Workflow Management 3.8 (9) [View alternatives](https://www.capterra.com/p/75339/BigHand-Digital-Dictation/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of BigHand Workflow Management Ease of use 4.0 Customer Service 3.3 ## Showing most helpful reviews Showing 1-9 of 9 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Systems Administrator Used the software for: 3-5 years ### "BigHand is far from user-friendly and costly." February 19, 2018 3.0 Pros The biggest pro is the product gives our users the ability to create and send dictations on the go through an app on their phone. This has dramatically improved efficiency over a user having to wait until they're back in the office in order to give their secretary the mini tape for them to dictate for them. Cons The user-friendliness of their product is pretty awful. Their app looks as if it hasn't seen an update in a few years and something as simple as a send button is far from intuitive. It also lacks routing capabilities for the person doing the dictating as far as being able to define what end user gets what dictation. It's all or none with their non-enterprise version which we use. Review Source Becca K. Training & Development Coordinator Used the software for: 3-5 years ### "BigHand Workflow Tools are Great" April 13, 2022 5.0 All-in-all, BigHand has been very good. Their support and training tools are very helpful. Real time savers. Pros The best part is the ability to use our firms styles for consistency and healthy documents. BigHand is also using Word/Microsoft features as they are so virtually and Word document can work within the BigHand tools. Cons We did have a few issues with old legacy documents coming forward initially. Which made user adoption a little hard...but we're 3 years in now and all is great. Every user pretty much loves it. Switched from Customer service and maintenance was a bear. Reasons for choosing BigHand Workflow Management Price, support, training and ease of maintenance, setup and tools available. Review Source KK Kris K. IT Services Manager Used the software for: 3-5 years ### "Bighand - Making dictation easy!" March 6, 2020 5.0 Streamline dictations. Makes old tapes obsolete! Pros Easy to use, intuitive and digital. Easy to manipulate dictations Cons The Citrix terminal client setup is a pain Reasons for choosing BigHand Workflow Management Familiarity Review Source Executive Administrator Used the software for: Less than 1 year ### "Game changer" May 17, 2017 5.0 We have been using Big hand for about 6 months. It has really upped our productivity. We no longer have to purchase separate hand held machines as staff can just use their personal cell phones to dictate. It's easy to transcribe and allows those who have free time to help with other's dictation as it goes into one "pool" for dictation. We love this product so far! Pros Ease of use - it was easy to train people on it because it was so easy. Cons Haven't found any yet. Review Source David M. ### "Great product for dictation and speech rec" December 9, 2016 5.0 We're a law firm and many of our lawyers rely on dictation and BigHand has been great to work with. Easy to setup and a breeze to maintain on the IT side and easy to use for attorneys and secretaries. Highly recommend it. Pros Easy to use. Powerful Cons Licensing doesn't include major release upgrades Review Source Director Of Operations Used the software for: 3-5 years ### "BigHand Leaves a lot to be desired" March 12, 2019 3.0 Pros What I like about this software is the end user's ability to have a user friendly app on their phone which they can record dictations through and immediately send files to their assistants for review and finalization. Cons What I like least about this software is the software that the assistant's use to finalize the dictations. It seems very outdated and is far from user-friendly. Review Source Litigation Support Director Used the software for: 1-3 years ### "One of the WORST pieces of software to administer. " February 9, 2018 3.0 Pros The dictation and transcription features work well and as advertised. Set up on iPhones is very easy. The ability to set priority levels to dictations is very helpful to assistants who are transcribing. Cons You have to call in to Customer Support for any change. Need to disable an employee? Call. Need to add an employee? Call. Need to modify an employee user type? Call. And then once you call, they want you to email them the request! Then you have to wait for them to fulfill the request. If you don't see the request completed, be prepared to call Customer Support again to follow up. We are looking for another product. Review Source Office Administrator Used the software for: 3-5 years ### "Decent dictation tool, but the volume control isn't very good" November 19, 2018 3.0 Not bad but would prefer to use an improved tool. 6/10 Pros I find it quite easy and simple to use along with foot pedals to control the dictation. Cons Whenever I use it I become frustrated with it as the volume control doesn’t go loud enough. Review Source Attorney Attorney Used the software for: 3-5 years ### "Clunky" December 30, 2020 2.0 It is functio, but clunky. Frustrating to use and not user friendly Pros It is an app on my phone that syncs to my secretary’s computer Cons Cannot easily go back, sometimes the on feature does not work, sometimes dictation is lost Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.