Best For

Behavioral health and integrated care

Product Details

MindLincs comprehensive electronic behavioral health care management system seamlessly integrates call center, scheduling, eligibility, & authorization management, clinical care, billing and claims management, regulatory management, and outcomes management. MindLinc is fully configurable, easy-to-use, & helps users efficiently manage their daily tasks. MindLinc provides best-in-industry decision support.

Contact Details

MindLinc

http://www.mindlinc.com

Founded in 1997

Located in United States

No Media

Starting Price

  • Not provided by vendor

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

MindLinc EMR Features

Appointment Reminders
Appointment Scheduling
Claims Management
Compliance Tracking
E-Prescribing
EMR/EHR
Employee Management
Initial Assessments
Inpatient/Residential
Medical Billing
Multi-Provider Practice
Self Service Portal
Single Provider Practice
Treatment Plans

MindLinc EMR Reviews

Overall
1.5/5
Ease of Use
1.5/5
Customer Service
1.5/5

Showing Most Helpful

Showing 4 of 4 reviews

Showing Most Helpful

Showing 4 of 4 reviews

Sort by:

Filter By:

Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Katie W.
Medical Director, outpatient services
Hospital & Health Care, 501-1000 employees
Used the software for: 2+ years
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
2/5
Value for Money
1/5
Likelihood to Recommend
0/10
Source: Capterra
June 21, 2016

“Dangerously poor EMR”

OverallI've used Mindlinc for nearly 4 years in an outpatient mental health clinic setting. I had previously used 3 other EMR programs, and have since tested 2 others. Mindlinc is the worst of the 6 systems I have used, by far, and the only one that I would never, under any circumstances, recommend to anyone.
ProsIt is specialized to behavioral health, which is uncommon among EMR's.
ConsIt is not chart-based, so to switch from patient notes to patient demographics (such as when returning a patient phone call), the user must back all the way out to the main menu and enter a different screen. It is impossible to have one's schedule open while a patient chart is also open. Most concerning to me, every time the software is updated, some other part of the system stops working correctly. For example, after one update, medications started disappearing from patient medication lists when no one had discontinued them. This led to patients calling for refills and being denied because staff thought the medication was no longer active. After another update, the prescription generator stopped calculating the number to dispense, and would automatically enter "30," leading to many e-prescriptions for the incorrect number and numerous calls from confused pharmacy staff. I could give dozens of other examples. In 4 years using this software, some of the problems have never been fixed. I have a collection of kludges and workarounds to try to make use of this software as efficient as possible, but some of the problems it has are just ridiculous. I currently have to manually change the print orientation every time I print C-II prescriptions (Mindlinc can't do electronic controlled substance prescriptions), which takes 4 extra clicks and adds an average of 30 minutes wasted time to each work day.
Recommendations to other buyersDon't. Just don't.
Source: Capterra
June 21, 2016
Michael L.
CIO
Information Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
2/5
Ease of Use
2/5
Customer Service
2/5
Features
2/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
August 17, 2017

“This has been a nightmare.”

ProsSome configuration can be done by administrator such as notes, forms etc. Clinical staff can only see the billing codes they need to avoid selecting the wrong codes.
ConsSystem development/customization is poor or at the least not a priority. You need a DBA on staff to maintain the database. Mindlinc's support does not seem to cover this. (Not mentioned up front.) Company does not seem to have enough resources to meet the needs of customers. We have had a minimum of 7 meetings with management and still have some of the same issues with the software since implementation. It has not been user friendly. Users constantly get error messages, and system freezes up daily.
Reviewer Source 
Source: Capterra
August 17, 2017
Rolph P.
Unspecified
Used the software for: Unspecified
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Source: Capterra
March 4, 2016

“Misery”

OverallExcessive implementation time and experiencing a litany of problems with diagnosis module, billing and practice mgmt module, calendar, and platform stability. Staff have left our agency due to the inadequacies and user-unfriendliness of this product.
Source: Capterra
March 4, 2016
J A.
Unspecified
Used the software for: Unspecified
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Source: Capterra
November 11, 2014

“Stay away from Mindlinc”

OverallMindlinc has been inadequate since we began using it. It is not stable, it is not user friendly, it is not very customizable, and it is not suitable for mobile computing. This is a poor product.
Source: Capterra
November 11, 2014