Who Uses This Software?

Behavioral health and integrated care


Average Ratings

3 Reviews
  • 1.5 / 5
    Overall
  • 1.5 / 5
    Ease of Use
  • 1.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • MindLinc
  • www.mindlinc.com
  • Founded 1997
  • United States

About MindLinc EMR

MindLincs comprehensive electronic behavioral health care management system seamlessly integrates call center, scheduling, eligibility, & authorization management, clinical care, billing and claims management, regulatory management, and outcomes management. MindLinc is fully configurable, easy-to-use, & helps users efficiently manage their daily tasks. MindLinc provides best-in-industry decision support.


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MindLinc EMR Features

  • Appointment Reminders
  • Appointment Scheduling
  • Assessment & Treatment Plans
  • Billing & Invoicing
  • Claims Management
  • E-Prescribing
  • EDI
  • EMR / EHR
  • HIPAA Compliant
  • Inpatient / Residential
  • Multi-Provider Practice
  • Patient Portal
  • Personnel Management
  • Progress Notes
  • Single Provider Practice

MindLinc EMR Reviews Recently Reviewed!

This has been a nightmare.

Aug 17, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: Some configuration can be done by administrator such as notes, forms etc. Clinical staff can only see the billing codes they need to avoid selecting the wrong codes.

Cons: System development/customization is poor or at the least not a priority.
You need a DBA on staff to maintain the database. Mindlinc's support does not seem to cover this. (Not mentioned up front.) Company does not seem to have enough resources to meet the needs of customers. We have had a minimum of 7 meetings with management and still have some of the same issues with the software since implementation. It has not been user friendly. Users constantly get error messages, and system freezes up daily.

Dangerously poor EMR

Jun 21, 2016
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It is specialized to behavioral health, which is uncommon among EMR's.

Cons: It is not chart-based, so to switch from patient notes to patient demographics (such as when returning a patient phone call), the user must back all the way out to the main menu and enter a different screen. It is impossible to have one's schedule open while a patient chart is also open. Most concerning to me, every time the software is updated, some other part of the system stops working correctly. For example, after one update, medications started disappearing from patient medication lists when no one had discontinued them. This led to patients calling for refills and being denied because staff thought the medication was no longer active. After another update, the prescription generator stopped calculating the number to dispense, and would automatically enter "30," leading to many e-prescriptions for the incorrect number and numerous calls from confused pharmacy staff. I could give dozens of other examples. In 4 years using this software, some of the problems have never been fixed. I have a collection of kludges and workarounds to try to make use of this software as efficient as possible, but some of the problems it has are just ridiculous. I currently have to manually change the print orientation every time I print C-II prescriptions (Mindlinc can't do electronic controlled substance prescriptions), which takes 4 extra clicks and adds an average of 30 minutes wasted time to each work day.

Overall: I've used Mindlinc for nearly 4 years in an outpatient mental health clinic setting. I had previously used 3 other EMR programs, and have since tested 2 others. Mindlinc is the worst of the 6 systems I have used, by far, and the only one that I would never, under any circumstances, recommend to anyone.

Recommendations to other buyers: Don't. Just don't.

Stay away from Mindlinc

Nov 11, 2014
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Mindlinc has been inadequate since we began using it. It is not stable, it is not user friendly, it is not very customizable, and it is not suitable for mobile computing. This is a poor product.