# Centerbase Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Centerbase the right Law Practice Management solution for you? Explore 60 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/75540/Centerbase/reviews --- Centerbase 4.4 (60) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Centerbase Ease of use 4.3 Customer Service 3.8 ## Pros and Cons in Reviews jo joshua o Administrative officerLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 6-12 months. “its comprehensive, all-in-one platform for legal practice management, its high degree of customization, and the resulting increase in firm efficiency“ December 2, 2025 Erick L CEOFinancial Services, Self-employedUsed the software for: Less than 6 months. “The interface can feel overwhelming at first but the learning curve is steep for new users.“ December 20, 2025 SA Sayyed A Project CoordinatorInformation Technology and Services, 2 - 10 employeesUsed the software for: I used a free trial. “Overall, Centerbase is a capable platform with reliable Client Support and robust legal workflows, best suited for teams willing to invest time in setup and training.“ December 15, 2025 ML May L Business OperationsLegal Services, 11 - 50 employeesUsed the software for: 1-2 years. “Reporting is also hard to navigate as we've found that sometimes we try to create reports that we need specific for our firm and it doesn't turn out the way we want to.“ September 23, 2024 jo joshua o Administrative officerLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 6-12 months. “experience with Centerbase is mixed but generally positive, its powerful all-in-one features and high customizability, significant frustrations is with inconsistent customer support and occasional performance issues.“ December 2, 2025 TW Tomasz W JDGIndividual & Family Services, Self-employedUsed the software for: I used a free trial. “Some parts of the system feel a bit clunky, and reports could be easier to build.“ June 3, 2025 Julie M Administrative AssistantConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Its all-in-one approach makes billing, accounting, and case management much more streamlined, saving time and reducing manual work.“ December 22, 2025 ML May L Business OperationsLegal Services, 11 - 50 employeesUsed the software for: 1-2 years. “We had many issues with the current update and many issues with poor response times on support.“ September 23, 2024 ## Showing most helpful reviews Showing 1-25 of 60 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL John L. Exec Manager - Business Operations Legal Services Used the software for: 1-2 years ### "Centerbase in the Cloud for Law Firms" April 12, 2019 5.0 is a Legal Case Management cloud application that provides a Law firm with full matter management of all the details about a case, including the Parties (each with contact screens) the Court, the Filed Case Activity and MOST importantly all the Documents associated with the Matter, in one location (at the Matter). It is really easy to use and has fantastic Customize-ability. Pros Powerful legal practice management solution Can establish multiple workflows to automate a process (where tasks are sequenced and fulfilled by the system) integration with O365 (saving an email to the matter, or scheduling an appointment /saved in both) Plugin for MS WOrd and Outlook (to allow drafting of a document or an email to be saved in the matter) Capture incoming leads and turn into a Potential New Client. Cons Complex workflow processes require a knowledgeable Consultant (expert) to build. Training for an IT Admin would be helpful if provided (meaning in-depth behind the scenes configurations) More videos about how to Implement key customizable features. Review Source JM Janet M. Accounting Administrator Law Practice Used the software for: 1-2 years ### "Happy CB User 2+ years" September 23, 2024 4.0 Have been using since February, 2022. Although the migration was difficult due to implementation manager (who is no longer with CB) the team who took over to coordinate and address issues were outstanding and created a smoother transition. The new Success Manager and has been instrumental in our firm's success to date and continues to be available to our administration when needed. Ease of use between main office and other locations was a factor in cloud-based software. Pros Ability to use both accounting program and billing program simultaneously. Need to create double entries into two prior programs was time consuming and the platform has allowed time to be freed up. Attorneys' ability to enter time as well as approve prebills has also been productive in delivering invoices to clients in a timely fashion. Cons Occasionally system runs a bit slow and requires refreshing/restarting of program mostly during monthly billing cycle. Would like Reports on time entry be a bit more specific and customizable. Requires data review in excel format which creates an additional time burden. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Centerbase We wanted a cloud based all in one solution that did not need to be linked with another product. This is that product! Switched from [Sage Timeslips](https://www.capterra.com/p/114210/Sage-Timeslips/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Both systems did not work together resulting in double entry. Review Source JP Jannie P. Administrator Law Practice Used the software for: 2+ years ### "The Longer We Are A Client The More We Are Disappointed" July 11, 2024 3.0 I give one star reluctantly just for the years we have been with . If you were to ask me right this moment, it would be 0 stars. We have been with Centerbase since the start of our firm in mid-2020. While the roll out team during that time was helpful, it has not continued. Since that time we have dealt with no response to issues, increasingly annoying lag times on the program, and no way to talk to an actual person when there is a five minute issue fix that shuts down you firm's legal software. Seriously, all my accounting functions and billing functions have been offline for 4 DAYS with no contact! My staff and attorneys cannot even put down our time - which as any legal office knows is the backbone of getting paid! I have spent hours on hold with the sales office with no response because that is the only place I can even stay on hold! You can only leave a voicemail with the IT department. I am beyond frustrated and am even contemplating moving our business to another company because of this. Centerbase - you can do so much better as your platform is actually very friendly to use and learn. Pros Ease of use and easy to learn. Onboarding team was helpful. Cons ABSOLUTELY NO CUSTOMER SERVICE and increasingly long lag times. Switched from [ProLaw](https://www.capterra.com/p/35611/ProLaw/) Wanted to be more web based and cost of initial start up. Review Source AG Aimee G. Operations Manager Law Practice Used the software for: 2+ years ### "Operations Manager" September 18, 2024 5.0 Overall, our firm experience with has been great, and more specifically the increase in productivity with intuitive features and working within the cloud. Pros What I like most about are the features that provide increased efficiency. More specifically, the billing tabs, ePreBill review process, and Microsoft add-ins that allow our employees to seamlessly work across multiple applications in sync with Centerbase. Cons What I like least about is the lack of detail with regard to security features or new feature roll-outs that unfortunately don't always provide users with a comprehensive understanding of the effects to workflow. Alternatives considered [LEAP](https://www.capterra.com/p/147413/LEAP/) Reason for choosing Centerbase We liked the workflow, design, and comprehensive features of more than LEAP. Switched from [Time Matters](https://www.capterra.com/p/228265/Time-Matters/) We were looking for a cloud-based solution that would increase our firm's efficiency from time management, accounting, and case management. allowed us to scale up our firm and management, especially with the ePrebill review process. Review Source AB Anna B. Firm Administrator Law Practice Used the software for: 2+ years ### "Cheers to Centerbase" August 22, 2024 5.0 We have used Centebase for almost three years and we have no plans to change anytime soon. The conversion to CB was the smoothest I have experienced in my 15+ years of being an administrator. The learning curve is steep for users, which is no different than any other new software deployment. All in all, it has been a good transition. Pros I love the fact that case management and accounting are all in one program. Cons My least favorite feature is that the templates are in HTML and it takes a bit of an effort to create or revise a template. Alternatives considered [AbacusLaw](https://www.capterra.com/p/18374/AbacusLaw/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Centerbase In the end we chose Centerbse for the ability to customize items and create specific reports. Switched from [Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/)[Lexis](https://www.capterra.com/p/196819/Lexis-Advance/) We switched because we wanted a one-stop shop Review Source KM Kristi M. Firm Administrator Legal Services Used the software for: 2+ years ### "Why I've been with Centerbase for years." August 2, 2024 5.0 My overall experience with has been great! It is a comprehensive billing and accounting software that I feel is still at the top of the market place in legal software. Pros I like that they are a both billing and accounting software. The dashboards for each client are very easy to read and valuable. Cons I wish it had a more easier way to track retainer replenishments and more automation with sending payment reminders. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Centerbase I think that has accounting built in. Switched from [Lexis](https://www.capterra.com/p/196819/Lexis-Advance/) was the only SaaS program that was close to being as comprehensive as PC Law was. Review Source EC Emy C. Head of Operations and Marketing Law Practice Used the software for: 2+ years ### "So helpful for our boutique firm! " August 2, 2024 5.0 has helped transform our firm over the last few years. We have become much more organized and are able to handle a higher volume of cases without having to hire a ton more staff or attorneys. Pros We were able to go from 4 separate systems into one with . It has helped our efficiency so much having everything in one place throughout the entire lifecycle of a case. We love how customizable it is and are constantly adding new fields and features to help make us more productive. Cons Occasionally, the site seems to run a bit slow, but they appear to have addressed the issues because we haven't noticed it lately. Alternatives considered [Filevine](https://www.capterra.com/p/140815/Filevine/) Reason for choosing Centerbase Price and ability to customize to our specific needs Switched from [Actionstep](https://www.capterra.com/p/139923/Actionstep/)[Pipeline CRM](https://www.capterra.com/p/75608/PipelineDeals/)[Brief Accounting](https://www.capterra.com/p/7395/Brief-Accounting/) We were using 4 different platforms for intake, case management, accounting, and document management. We were looking to consolidate it as much as possible. Review Source AA Amna A. Accountant Accounting Used the software for: 6-12 months ### "Great product " May 27, 2025 5.0 It was one of the best tools I have utilized and I highly recommend it. It definitely would tell people about it Pros It was a great product and allows me to complete my tasks in an efficient and effective manner. No issues at all Cons It occasionally lags and will cause a slight disruption in service which can be detrimental to progress Review Source TW Tomasz W. JDG Individual & Family Services Used the software for: I used a free trial ### "Powerful platform for law firms, but setup takes effort" June 3, 2025 4.0 Overall, I’m happy with it. It took some effort to get used to, but now it helps our team stay on top of everything. If you’re willing to spend time on the setup, it’s a solid choice. Pros I like that is really made for law firms – it has everything from time tracking and billing to document management. Once it’s up and running, it definitely helps keep things organized and saves a lot of manual work. Cons The setup took a while and wasn’t the most intuitive – I needed help to get everything working right. Some parts of the system feel a bit clunky, and reports could be easier to build. Review Source NR Neeraj R. Admin assistant Security and Investigations Used the software for: 6-12 months ### "A good one though " June 9, 2025 4.0 Overall it’s a best software if we don’t really depend on the customer support team and try to figure the solutions by ourselves. Pros It’s a really good software as it helps me in managing my calendar and payments so smoothly than ever. Cons I would say the customer service was the horrible thing. I couldn’t reach out to them when the issue occurred. Review Source SL Sheila L. Office Manager Law Practice Used the software for: 6-12 months ### "Robust & Flexible System" April 22, 2021 5.0 Overall, our initial experience was not good however, it is getting better. Pros It was a flexible and reliable system. There were more features to take advantage of regarding . Cons The implementation, what was promise regarding our setup and support Alternatives considered [CosmoLex](https://www.capterra.com/p/18931/CosmoLex/)[Abacus Private Cloud](https://www.capterra.com/p/183454/Abacus-Private-Cloud/)[Rocket Matter](https://www.capterra.com/p/82112/Rocket-Matter/)[Smokeball](https://www.capterra.com/p/133656/Smokeball/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Centerbase The features that was advertised and what the company promise they could assist and implement for the firm Review Source SH Shannon H. Firm Administrator Legal Services Used the software for: 2+ years ### "Centerbase for Firm Efficiency" July 31, 2024 5.0 Tracking and reporting features are robust and customizable which has allowed our firm to expand our toolbox and become more efficient. Pros is a very user friendly platform. Everyone from attorneys to admins and management find ease of use which makes them more productive. Centerbase is always looking to improve the functionality of the platform and listens to users and user experience when making enhancement decisions. Cons Improvements to the platform are sometimes released faster than I can stay up to speed with new features. I am sure there are some new features I am not currently using and should be. Switched from [PCLaw](https://www.capterra.com/p/228264/PCLaw/) Functionality and reporting capabilities Review Source DM Dominick M. COO Legal Services Used the software for: 2+ years ### "Stay away from this software" March 22, 2024 2.0 Writing this post so others don't find themselves in the situation we're in today. Pros The pre-bills are electronic and mobile timekeeping. Cons Lack of support is always an issue with . They make promises they never keep, reports always get broken even after fixing them, data doesn't feed at random times causing huge issues for accounting and following GAAP. Site is slow and randomly shows error messages for no reason when our internet speeds support any other site, so we know it's their site. Reporting is not condusive for a mid-sized firm. Reason for choosing Centerbase Seemed like a cost-effective, all-in one solution that synced with NetDocs and had custom reporting. Review Source HL Howard L. Operations Manager Legal Services Used the software for: 1-2 years ### "The right choice for putting your practice in the cloud." August 19, 2019 4.0 We migrated to after reviewing a dozen practice management solutions. We left Practice Advantage and the move to the cloud and the import of our data was easy and accurate. Most of the interface is very user friendly and it was easy to train out timekeeper. Pros is easy to use and fairly easy to configure. We email our invoices out directly from the software and it has cut days off of the time getting our invoices to our clients. There is integration with MS office that streamlines practice management. They have an app that most of our attorney find very helpful in tracking time and getting what they need. Cons Reporting can be a challenge but no more than most applications with lots of database. If what you want it in a canned report it is easy to get. If what you need isn't you need to engage a consultant (for a fee) to work with you. This is not unusual. Review Source MM Monica M. Office Manager Law Practice Used the software for: 2+ years ### "CenterBase - a life/time saver" December 11, 2019 4.0 Overall the experience has been positive and decreased our billing time each month. Pros The matter dashboard helps me and any other user quickly asses the matter balances. Cons The accounting software. It is not user friendly and we had to switch back to QuickBooks. Reason for choosing Centerbase promised it would integrate with QuickBooks (did not happen), LawPay and would have a client portal. Switched from [Sage Timeslips](https://www.capterra.com/p/114210/Sage-Timeslips/) is more functional Review Source RR Robert R. rrice@3545consulting.com Legal Services Used the software for: 2+ years ### "Very Flexible " August 22, 2019 5.0 Pros has enormous flexibility. You can add virtually unlimited number of custom records and custom fields - allowing you to track just about anything. The creation of new record types and fields is intuitive and fairly easy. The very powerful workflow allows you to customize even further. Cons Having so many options and features can be a bit overwhelming at the beginning. Review Source RH Rick H. Consultant Legal Services Used the software for: 1-2 years ### "Great Product - Fleixble and Customizable " August 14, 2019 5.0 Very eager to please. Open to feature requests. Quick at finding and fixing any problems (usually due to environmental changes or updates) Pros For a cloud based product the number of customization choices is amazing. Company very responsive to user feature requests. Once customized with workflows and customization it is not difficult to train users. Growing list of consultants to advise you on how to setup and use this product. Very good path for importing data. Cons Do not set this up yourself; It requires someone with experience with the product. This is not a 15 minute training and your on your way. Due to its myriad of customizable features you will want a certified consultant to do the roll out with you. Reason for choosing Centerbase Openness of the company to train and answer questions ahead of purchase. Review Source SM Sherry M. Firm Administrator Legal Services Used the software for: 1-2 years ### "Not an out-of-the-box time and billing software." August 19, 2019 5.0 has improved our ability to pull meaningful reports. Customization has allowed us to enter detailed information about each case so it is easily available to all users. Pros is customize-able. Customer support has been very helpful in setting up our database and reporting specifically for our practice. Great bang for your buck. Cons Security cannot be set up as precisely as we would like it to be. Reason for choosing Centerbase It's flexibility. Review Source BR Bill R. Managing Partner Law Practice Used the software for: 2+ years ### "Centerbase Daily User" December 4, 2019 5.0 Pros Access to important reports and ease of time entry Cons Some report printing and data sorting can be difficult due to unique formatting. Review Source MT Melanie T. Legal Assistant Law Practice Used the software for: Less than 6 months ### "Centerbase Review" August 15, 2019 5.0 We can load more information and pull reports that will help our daily tasks. Pros It is user-friendly. You can have more that one tab open when multitasking. Cons Some of the kinks still need to be worked out. Review Source EM Erin M. CEO Legal Services Used the software for: 1-2 years ### "High potential but low on delivery" November 12, 2025 2.0 If we had it to do over again, we would not select the product. Many of the features that we purchases for do not work in real time. We are a cotingent law firm and the software is just not capable of handling the way that we work. Pros We were drawn to due to the potential reporting capabilities and the ability to maintain our bookkeeping and accounting functions in one place, eliminating the need for double entry. Cons So far, we have had trouble with stability. The reports often do not function, the slowness of the product is a constant issue, obtaining a conversation with support staff that can understand and address our issues has been nearly impossible. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Centerbase Cost and features, however if we could do it over, we wold make a different selection. Switched from [PCLaw](https://www.capterra.com/p/228264/PCLaw/) PC Law was being phased out or we would have continued using the software Review Source Julie M. Administrative Assistant Consumer Services Used the software for: Less than 6 months ### "A Positive and Productive Experience with Centerbase" December 22, 2025 5.0 I’ve had an overall positive experience using . The platform is intuitive and well-organized, making it easy to manage daily tasks efficiently. Its features streamline workflows, save time, and help keep everything in one place. Customer support has also been responsive and helpful whenever questions come up, which adds to the overall value of the software. Pros has been a reliable and efficient platform for managing our daily operations. Its all-in-one approach makes billing, accounting, and case management much more streamlined, saving time and reducing manual work. The interface is intuitive, and the support team is responsive and helpful. Overall, Centerbase has been a great solution for keeping our workflows organized and running smoothly Cons can feel overwhelming at first due to its many features, and the learning curve may take some time for new users to navigate efficiently. Review Source SA Sayyed A. Project Coordinator Information Technology and Services Used the software for: I used a free trial ### "Powerful Legal Tool with Room to Improve" December 15, 2025 4.0 Overall, is a capable platform with reliable Client Support and robust legal workflows, best suited for teams willing to invest time in setup and training. Pros offers strong Case Management and Document Management, solid Billing features, and good Value for Money once you’re familiar with the system. Cons The Ease of Use could be better, as the learning curve is noticeable, and Customer Support response times can occasionally feel slower than expected. Review Source jO joshua O. Administrative officer Logistics and Supply Chain Used the software for: 6-12 months ### "customer support" December 2, 2025 4.0 experience with is mixed but generally positive, its powerful all-in-one features and high customizability, significant frustrations is with inconsistent customer support and occasional performance issues. Pros its comprehensive, all-in-one platform for legal practice management, its high degree of customization, and the resulting increase in firm efficiency Cons inconsistent and unresponsive customer support, occasional performance issues (lag), a steep learning curve during implementation, and limitations or clunkiness in the reporting and accounting features. Review Source India C. Legal Assistant Legal Services Used the software for: 6-12 months ### "Billing and account management " June 2, 2025 3.0 Pros This software is customizable. Efficient and has individual functions/tabs making management a lot easier. Cons I do not like the billing feature it is very time consuming having to enter ID numbers each time for every entry. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.