--- title: "Centerbase Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Centerbase the right Legal Case Management solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/75540/Centerbase/reviews/" page_type: "reviews" language: "en" --- Centerbase 4.4 (61) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Centerbase Ease of use 4.3 Customer Service 3.8 ## Pros and Cons in Reviews MB Misty B Firm AdministratorLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “I especially want to recognize \[sensitive content hidden\], who guided us through implementation with patience and expertise. And a very special shout-out to \[sensitive content hidden\], who is, without question, the most knowledgeable and proficient Customer Success Manager I've ever had the pleasure of working with.“ July 21, 2026 ML May L Business OperationsLegal Services, 11 - 50 employeesUsed the software for: 1-2 years. “Reporting is also hard to navigate as we've found that sometimes we try to create reports that we need specific for our firm and it doesn't turn out the way we want to.“ September 23, 2024 jo joshua o Administrative officerLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 6-12 months. “its comprehensive, all-in-one platform for legal practice management, its high degree of customization, and the resulting increase in firm efficiency“ December 2, 2025 Erick L CEOFinancial Services, Self-employedUsed the software for: Less than 6 months. “The interface can feel overwhelming at first but the learning curve is steep for new users.“ December 20, 2025 SA Sayyed A Project CoordinatorInformation Technology and Services, 2 - 10 employeesUsed the software for: I used a free trial. “Overall, Centerbase is a capable platform with reliable Client Support and robust legal workflows, best suited for teams willing to invest time in setup and training.“ December 15, 2025 ML May L Business OperationsLegal Services, 11 - 50 employeesUsed the software for: 1-2 years. “We had many issues with the current update and many issues with poor response times on support.“ September 23, 2024 jo joshua o Administrative officerLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 6-12 months. “experience with Centerbase is mixed but generally positive, its powerful all-in-one features and high customizability, significant frustrations is with inconsistent customer support and occasional performance issues.“ December 2, 2025 DM Dominick M COOLegal Services, 51 - 200 employeesUsed the software for: More than 2 years. “They make promises they never keep, reports always get broken even after fixing them, data doesn't feed at random times causing huge issues for accounting and following GAAP.“ March 22, 2024 ## Showing most helpful reviews Showing 1-25 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL John L. Exec Manager - Business Operations Legal Services Used the software for: 1-2 years ### "Centerbase in the Cloud for Law Firms" April 12, 2019 5.0 Centerbase is a Legal Case Management cloud application that provides a Law firm with full matter management of all the details about a case, including the Parties (each with contact screens) the Court, the Filed Case Activity and MOST importantly all the Documents associated with the Matter, in one location (at the Matter). It is really easy to use and has fantastic Customize-ability. Pros Powerful legal practice management solution Can establish multiple workflows to automate a process (where tasks are sequenced and fulfilled by the system) integration with O365 (saving an email to the matter, or scheduling an appointment /saved in both) Plugin for MS WOrd and Outlook (to allow drafting of a document or an email to be saved in the matter) Capture incoming leads and turn into a Potential New Client. Cons Complex workflow processes require a knowledgeable Consultant (expert) to build. Training for an IT Admin would be helpful if provided (meaning in-depth behind the scenes configurations) More videos about how to Implement key customizable features. Review Source JM Janet M. Accounting Administrator Law Practice Used the software for: 1-2 years ### "Happy CB User 2+ years" September 23, 2024 4.0 Have been using Centerbase since February, 2022. Although the migration was difficult due to implementation manager (who is no longer with CB) the team who took over to coordinate and address issues were outstanding and created a smoother transition. The new Success Manager and has been instrumental in our firm's success to date and continues to be available to our administration when needed. Ease of use between main office and other locations was a factor in cloud-based software. Pros Ability to use both accounting program and billing program simultaneously. Need to create double entries into two prior programs was time consuming and the Centerbase platform has allowed time to be freed up. Attorneys' ability to enter time as well as approve prebills has also been productive in delivering invoices to clients in a timely fashion. Cons Occasionally system runs a bit slow and requires refreshing/restarting of program mostly during monthly billing cycle. Would like Reports on time entry be a bit more specific and customizable. Requires data review in excel format which creates an additional time burden. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Centerbase We wanted a cloud based all in one solution that did not need to be linked with another product. This is that product! Switched from [Sage Timeslips](https://www.capterra.com/p/114210/Sage-Timeslips/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Both systems did not work together resulting in double entry. Review Source ML May L. Business Operations Legal Services Used the software for: 1-2 years ### "Business operations " September 23, 2024 3.0 Overall the experience has been okay. We've expected much greater for the price we are paying and right now the price tag definitely does not match the product. I am hoping Centerbase will improve in many areas over the next year or so as we've had our fair share of issues. Pros Centerbase is quick to learn and has many good features. Cons Centerbase can be a powerful program. However, we have encountered a handful issues or learned that the program doesn't work in the way we thought it would. We had many issues with the current update and many issues with poor response times on support. Tickets will sit for days with no response and I feel that I always have to reach out to our success manager in order to get a response. Things don't feel timely and nothing seems important. Reporting is also hard to navigate as we've found that sometimes we try to create reports that we need specific for our firm and it doesn't turn out the way we want to. We'd hate to keep bothering support but I wish it was more intuitive. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Centerbase Unknown. Not part of team that researched the alternatives. Switched from [Bill4Time](https://www.capterra.com/p/212371/Bill4Time/) Not part of team that made the decision to switch. Review Source AG Aimee G. Operations Manager Law Practice Used the software for: 2+ years ### "Operations Manager" September 18, 2024 5.0 Overall, our firm experience with Centerbase has been great, and more specifically the increase in productivity with intuitive features and working within the cloud. Pros What I like most about Centerbase are the features that provide increased efficiency. More specifically, the billing tabs, ePreBill review process, and Microsoft add-ins that allow our employees to seamlessly work across multiple applications in sync with Centerbase. Cons What I like least about Centerbase is the lack of detail with regard to security features or new feature roll-outs that unfortunately don't always provide users with a comprehensive understanding of the effects to workflow. Alternatives considered [LEAP](https://www.capterra.com/p/147413/LEAP/) Reason for choosing Centerbase We liked the workflow, design, and comprehensive features of Centerbase more than LEAP. Switched from [Time Matters](https://www.capterra.com/p/228265/Time-Matters/) We were looking for a cloud-based solution that would increase our firm's efficiency from time management, accounting, and case management. Centerbase allowed us to scale up our firm and management, especially with the ePrebill review process. Review Source AB Anna B. Firm Administrator Law Practice Used the software for: 2+ years ### "Cheers to Centerbase" August 22, 2024 5.0 We have used Centebase for almost three years and we have no plans to change anytime soon. The conversion to CB was the smoothest I have experienced in my 15+ years of being an administrator. The learning curve is steep for users, which is no different than any other new software deployment. All in all, it has been a good transition. Pros I love the fact that case management and accounting are all in one program. Cons My least favorite feature is that the templates are in HTML and it takes a bit of an effort to create or revise a template. Alternatives considered [AbacusLaw](https://www.capterra.com/p/18374/AbacusLaw/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Centerbase In the end we chose Centerbse for the ability to customize items and create specific reports. Switched from [Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/)[Lexis](https://www.capterra.com/p/196819/Lexis-Advance/) We switched because we wanted a one-stop shop Review Source KM Kristi M. Firm Administrator Legal Services Used the software for: 2+ years ### "Why I've been with Centerbase for years." August 2, 2024 5.0 My overall experience with Centerbase has been great! It is a comprehensive billing and accounting software that I feel is still at the top of the market place in legal software. Pros I like that they are a both billing and accounting software. The dashboards for each client are very easy to read and valuable. Cons I wish it had a more easier way to track retainer replenishments and more automation with sending payment reminders. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Centerbase I think that Centerbase has accounting built in. Switched from [Lexis](https://www.capterra.com/p/196819/Lexis-Advance/) Centerbase was the only SaaS program that was close to being as comprehensive as PC Law was. Review Source EC Emy C. Head of Operations and Marketing Law Practice Used the software for: 2+ years ### "So helpful for our boutique firm! " August 2, 2024 5.0 Centerbase has helped transform our firm over the last few years. We have become much more organized and are able to handle a higher volume of cases without having to hire a ton more staff or attorneys. Pros We were able to go from 4 separate systems into one with Centerbase. It has helped our efficiency so much having everything in one place throughout the entire lifecycle of a case. We love how customizable it is and are constantly adding new fields and features to help make us more productive. Cons Occasionally, the site seems to run a bit slow, but they appear to have addressed the issues because we haven't noticed it lately. Alternatives considered [Filevine](https://www.capterra.com/p/140815/Filevine/) Reason for choosing Centerbase Price and ability to customize to our specific needs Switched from [Actionstep](https://www.capterra.com/p/139923/Actionstep/)[Pipeline CRM](https://www.capterra.com/p/75608/PipelineDeals/)[Brief Accounting](https://www.capterra.com/p/7395/Brief-Accounting/) We were using 4 different platforms for intake, case management, accounting, and document management. We were looking to consolidate it as much as possible. Review Source AK Amanda K. Chief Operating Officer Law Practice Used the software for: 2+ years ### "Small to mid-size law firms - this is the software for you" August 1, 2024 5.0 We have been with CB for 5 years and have seen a lot of growth over that time. New features are being added, they have longevity within their senior management team (unlike many of their competitors), and they are responsive to concerns. Our customer success manager is very proactive and does a great job anticipating our needs. Pros The user interface is incredible. Attorneys are able to utilize the system from day one. They have obviously made incredible investments in their software and making it work for law firms. Cons Centerbase has grown quickly and there were some growing pains a couple of years ago. But we aren't experiencing any of those problems now. Support is excellent. Alternatives considered [Filevine](https://www.capterra.com/p/140815/Filevine/)[PerfectLaw](https://www.capterra.com/p/34513/PerfectLaw/)[SurePoint](https://www.capterra.com/p/135156/SurePoint/)[Orion Software](https://www.capterra.com/p/77989/Sirius-e/) Reason for choosing Centerbase The sales process was transparent and honest. Our business mattered to them and we felt that. Switched from [Expert](https://www.capterra.com/p/229987/Expert/) We wanted software which was on the frontline of innovation. Our other software was stale and not growing or changing. We also needed an all-in-one solution. Review Source AA Amna A. Accountant Accounting Used the software for: 6-12 months ### "Great product " May 27, 2025 5.0 It was one of the best tools I have utilized and I highly recommend it. It definitely would tell people about it Pros It was a great product and allows me to complete my tasks in an efficient and effective manner. No issues at all Cons It occasionally lags and will cause a slight disruption in service which can be detrimental to progress Review Source TW Tomasz W. JDG Individual & Family Services Used the software for: I used a free trial ### "Powerful platform for law firms, but setup takes effort" June 3, 2025 4.0 Overall, I’m happy with it. It took some effort to get used to, but now it helps our team stay on top of everything. If you’re willing to spend time on the setup, it’s a solid choice. Pros I like that Centerbase is really made for law firms – it has everything from time tracking and billing to document management. Once it’s up and running, it definitely helps keep things organized and saves a lot of manual work. Cons The setup took a while and wasn’t the most intuitive – I needed help to get everything working right. Some parts of the system feel a bit clunky, and reports could be easier to build. Review Source GW Gail W. Project Director Legal Services Used the software for: 1-2 years ### "Centerbase before and Centerbase NOW!" September 20, 2024 4.0 I guess I have mixed emotions about Centerbase as a year ago I would have recommended a different database partner. But once I got assigned \[sensitive content hidden\] Centerbase the world has changed and we are centralizing our business around the CB solution! In addition we have the \[sensitive content hidden\] of CB as our Executive Sponsor who seems to really care! Leeettttsss GO CB! :) Pros My CSM \[sensitive content hidden\] is the biggest asset to Centerbase! \[sensitive content hidden\] is enthusiastic, talented, engaging and responsive. Cons I will be honest that over the past year CB has not been a responsive at all when it comes to service response and report development! The turnover was deplorable! Review Source NR Noelle R. Accounting Law Practice Used the software for: 6-12 months ### "Centerbase and ease of business solution for any lawfirm" September 13, 2022 5.0 I was able to learn and master CB in a small amount of time due to the resources and help tutorials they offer Pros I love the way the system is very user friendly! Cons There’s nothing I can say negative at the moment Reason for choosing Centerbase Upper management decided Review Source HL Howard L. Operations Manager Legal Services Used the software for: 1-2 years ### "The right choice for putting your practice in the cloud." August 19, 2019 4.0 We migrated to Centerbase after reviewing a dozen practice management solutions. We left Practice Advantage and the move to the cloud and the import of our data was easy and accurate. Most of the interface is very user friendly and it was easy to train out timekeeper. Pros Centerbase is easy to use and fairly easy to configure. We email our invoices out directly from the software and it has cut days off of the time getting our invoices to our clients. There is integration with MS office that streamlines practice management. They have an app that most of our attorney find very helpful in tracking time and getting what they need. Cons Reporting can be a challenge but no more than most applications with lots of database. If what you want it in a canned report it is easy to get. If what you need isn't you need to engage a consultant (for a fee) to work with you. This is not unusual. Review Source JC Julie C. Office Services and Facilities Supervisor Legal Services Used the software for: 2+ years ### "Centerbase" August 2, 2024 5.0 Pros The ability to customize it to our needs. Cons When there is lag, there is no working quickly. Review Source IK Ian K. Attorney Law Practice Used the software for: 2+ years ### "Excellent Product and Service" December 4, 2019 5.0 Our experience will Centerbase has been fantastic. The software allows for lawyers to seamlessly maintain their calendars and billing. The customer support is second to none. Pros The Centerbase software is easy to navigate and easily understood by even the most novice computer users. In addition, the customer support that is provided by Centerbase is second to none. Cons There is not any aspects of the software that our office do not enjoy. Review Source AR Anthony R. Partner/Owner Law Practice Used the software for: 1-2 years ### "Not Ready for Prime Time" February 3, 2023 3.0 Customization is difficult. Customer service is slow and often unresponsive. The back-office accounting features do not allow batching of checks. If you owe a vendor or client on several different matters, you must write individual checks for each payment. We sometimes send 20 checks to the same client on the same day because we cannot combine them. It is mystifying that this feature is missing. Pros The end-user interface is easy to navigate. Cons Back-office accounting features are weak. Review Source KA Katya A. Office Administrator Law Practice Used the software for: 1-2 years ### "Centerbase " August 22, 2019 4.0 Pros So much potential for automation! You just have to get creative. I no longer have to crunch excel sheets like crazy when I want to come up with certain lists/data. It's made many of my redundant reports obsolete. The cloud function is very convenient, as are all of the integrations it has with other products. The interface is also really clean which helps encourage my people to use it. Cons The calendaring features could use improvements, which is already apparently in the works. Review Source JM Jason M. Consultant Legal Services Used the software for: 2+ years ### "Flexible and Reliable" August 19, 2019 5.0 Pros The ability to create and customize items and sections that are unique to our business. Cons Creating workflows and some admin features are not as intuitive as I would like. However, they continue to make improvements in this area, and update the software on a regular basis. Review Source CK Chris K. Lawyer-Owner Law Practice Used the software for: 2+ years ### "We love Centerbase" December 5, 2019 5.0 Makes us more efficient Pros Ease of use and dependability. The support is great Cons nothing-in cannot think of anything that i don't like Review Source IC Ivan C. Managing partner Law Practice Used the software for: Less than 6 months ### "Not a fan" August 15, 2019 4.0 I did not like this produce and have already moved on to a better accounting software program that is easier to run Pros It is comprehensive and would do a well for a defense firm; however, for a Plaintiff firm this product is not useful at all. Cons Its cumbersome and not user friendly at all and made it very difficult to enter and track payments. Moreover, once payments were made it was very difficult to locate same to assure there were no overpayments. Review Source MB Misty B. Firm Administrator Law Practice Used the software for: 1-2 years ### "A Powerful Platform Backed by an Exceptional Team" July 21, 2026 5.0 Overall, I highly recommend Centerbase. It's a powerful platform backed by a team that truly wants its clients to succeed. Pros We've been on Centerbase for a little over a year now, and while moving to a new practice management platform is never an easy task, the Centerbase team has been the best implementation team I've ever worked with. They genuinely care about helping firms configure the system to fit their unique needs, rather than expecting firms to adapt to the software. Their level of follow-up has been exceptional, and the amount of customization available is impressive. From implementation through ongoing support, everyone has been proactive, responsive, and committed to our success. I especially want to recognize \[sensitive content hidden\], who guided us through implementation with patience and expertise. And a very special shout-out to \[sensitive content hidden\], who is, without question, the most knowledgeable and proficient Customer Success Manager I've ever had the pleasure of working with. She consistently goes above and beyond, and her dedication to our firm's success has made all the difference. Thank you to the entire Centerbase team for making what could have been a very challenging transition such a positive experience. Cons The biggest challenge with Centerbase is actually one of its greatest strengths—it is extremely customizable. At times, the sheer number of options can feel overwhelming, especially during implementation when you're trying to determine the best way to configure the system for your firm. My best recommendation is to involve your Customer Success Manager from the very beginning of implementation. Having your CSM work alongside the implementation team helps bridge the natural gaps between implementation and long-term optimization. That partnership made all the difference for us and ensured we were building the system in a way that would serve our firm well long after go-live. Alternatives considered [Firm Central](https://www.capterra.com/p/136050/Firm-Central/)[PracticePanther Legal Software](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Centerbase It suited our needs best and had the most customization. Switched from [Sage Timeslips](https://www.capterra.com/p/114210/Sage-Timeslips/)[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) To have a cloud based all-in one Practice Management Platform Review Source EM Erin M. CEO Legal Services Used the software for: 1-2 years ### "High potential but low on delivery" November 12, 2025 2.0 If we had it to do over again, we would not select the product. Many of the features that we purchases Centerbase for do not work in real time. We are a cotingent law firm and the software is just not capable of handling the way that we work. Pros We were drawn to Centerbase due to the potential reporting capabilities and the ability to maintain our bookkeeping and accounting functions in one place, eliminating the need for double entry. Cons So far, we have had trouble with stability. The reports often do not function, the slowness of the product is a constant issue, obtaining a conversation with support staff that can understand and address our issues has been nearly impossible. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Centerbase Cost and features, however if we could do it over, we wold make a different selection. Switched from [PCLaw](https://www.capterra.com/p/228264/PCLaw/) PC Law was being phased out or we would have continued using the software Review Source Julie M. Administrative Assistant Consumer Services Used the software for: Less than 6 months ### "A Positive and Productive Experience with Centerbase" December 22, 2025 5.0 I’ve had an overall positive experience using Centerbase. The platform is intuitive and well-organized, making it easy to manage daily tasks efficiently. Its features streamline workflows, save time, and help keep everything in one place. Customer support has also been responsive and helpful whenever questions come up, which adds to the overall value of the software. Pros Centerbase has been a reliable and efficient platform for managing our daily operations. Its all-in-one approach makes billing, accounting, and case management much more streamlined, saving time and reducing manual work. The interface is intuitive, and the support team is responsive and helpful. Overall, Centerbase has been a great solution for keeping our workflows organized and running smoothly Cons Centerbase can feel overwhelming at first due to its many features, and the learning curve may take some time for new users to navigate efficiently. Review Source SA Sayyed A. Project Coordinator Information Technology and Services Used the software for: I used a free trial ### "Powerful Legal Tool with Room to Improve" December 15, 2025 4.0 Overall, Centerbase is a capable platform with reliable Client Support and robust legal workflows, best suited for teams willing to invest time in setup and training. Pros Centerbase offers strong Case Management and Document Management, solid Billing features, and good Value for Money once you’re familiar with the system. Cons The Ease of Use could be better, as the learning curve is noticeable, and Customer Support response times can occasionally feel slower than expected. Review Source jO joshua O. Administrative officer Logistics and Supply Chain Used the software for: 6-12 months ### "customer support" December 2, 2025 4.0 experience with Centerbase is mixed but generally positive, its powerful all-in-one features and high customizability, significant frustrations is with inconsistent customer support and occasional performance issues. Pros its comprehensive, all-in-one platform for legal practice management, its high degree of customization, and the resulting increase in firm efficiency Cons inconsistent and unresponsive customer support, occasional performance issues (lag), a steep learning curve during implementation, and limitations or clunkiness in the reporting and accounting features. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.