--- title: "Centerbase Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Centerbase the right Law Practice Management solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/75540/Centerbase/reviews/" page_type: "reviews" language: "en" --- Centerbase 4.4 (61) [View alternatives](https://www.capterra.com/p/75540/Centerbase/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Centerbase Ease of use 4.3 Customer Service 3.8 ## Pros and Cons in Reviews MB Misty B Firm AdministratorLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “I especially want to recognize \[sensitive content hidden\], who guided us through implementation with patience and expertise. And a very special shout-out to \[sensitive content hidden\], who is, without question, the most knowledgeable and proficient Customer Success Manager I've ever had the pleasure of working with.“ July 21, 2026 ML May L Business OperationsLegal Services, 11 - 50 employeesUsed the software for: 1-2 years. “Reporting is also hard to navigate as we've found that sometimes we try to create reports that we need specific for our firm and it doesn't turn out the way we want to.“ September 23, 2024 jo joshua o Administrative officerLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 6-12 months. “its comprehensive, all-in-one platform for legal practice management, its high degree of customization, and the resulting increase in firm efficiency“ December 2, 2025 Erick L CEOFinancial Services, Self-employedUsed the software for: Less than 6 months. “The interface can feel overwhelming at first but the learning curve is steep for new users.“ December 20, 2025 SA Sayyed A Project CoordinatorInformation Technology and Services, 2 - 10 employeesUsed the software for: I used a free trial. “Overall, Centerbase is a capable platform with reliable Client Support and robust legal workflows, best suited for teams willing to invest time in setup and training.“ December 15, 2025 ML May L Business OperationsLegal Services, 11 - 50 employeesUsed the software for: 1-2 years. “We had many issues with the current update and many issues with poor response times on support.“ September 23, 2024 jo joshua o Administrative officerLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 6-12 months. “experience with Centerbase is mixed but generally positive, its powerful all-in-one features and high customizability, significant frustrations is with inconsistent customer support and occasional performance issues.“ December 2, 2025 DM Dominick M COOLegal Services, 51 - 200 employeesUsed the software for: More than 2 years. “They make promises they never keep, reports always get broken even after fixing them, data doesn't feed at random times causing huge issues for accounting and following GAAP.“ March 22, 2024 ## Showing most helpful reviews Showing 1-25 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL John L. Exec Manager - Business Operations Legal Services Used the software for: 1-2 years ### "Centerbase in the Cloud for Law Firms" April 12, 2019 5.0 Centerbase is a Legal Case Management cloud application that provides a Law firm with full matter management of all the details about a case, including the Parties (each with contact screens) the Court, the Filed Case Activity and MOST importantly all the Documents associated with the Matter, in one location (at the Matter). It is really easy to use and has fantastic Customize-ability. Pros Powerful legal practice management solution Can establish multiple workflows to automate a process (where tasks are sequenced and fulfilled by the system) integration with O365 (saving an email to the matter, or scheduling an appointment /saved in both) Plugin for MS WOrd and Outlook (to allow drafting of a document or an email to be saved in the matter) Capture incoming leads and turn into a Potential New Client. Cons Complex workflow processes require a knowledgeable Consultant (expert) to build. Training for an IT Admin would be helpful if provided (meaning in-depth behind the scenes configurations) More videos about how to Implement key customizable features. Review Source KM Kristi M. Firm Administrator Legal Services Used the software for: 2+ years ### "Why I've been with Centerbase for years." August 2, 2024 5.0 My overall experience with Centerbase has been great! It is a comprehensive billing and accounting software that I feel is still at the top of the market place in legal software. Pros I like that they are a both billing and accounting software. The dashboards for each client are very easy to read and valuable. Cons I wish it had a more easier way to track retainer replenishments and more automation with sending payment reminders. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Centerbase I think that Centerbase has accounting built in. Switched from [LexisNexis Lexis](https://www.capterra.com/p/196819/Lexis-Advance/) Centerbase was the only SaaS program that was close to being as comprehensive as PC Law was. Review Source PC Page C. Firm Administrator Law Practice Used the software for: 2+ years ### "Centerbase did the right thing" February 27, 2024 3.0 Centerbase came back after a week or two and said they would agree to the original agreement. They have been regularly checking in with us to address other concerns and get feedback. Pros Ease of use. Integration between time, billing, and accounting. Streamlining processes. Ability to customize the system. Cons They recognize support needs to be better and are working to hire new leadership and reduce ticket times. Alternatives considered [Time Matters](https://www.capterra.com/p/228265/Time-Matters/) Reason for choosing Centerbase Pricing, functionality, ease of use, intergration. Review Source EC Emy C. Head of Operations and Marketing Law Practice Used the software for: 2+ years ### "So helpful for our boutique firm! " August 2, 2024 5.0 Centerbase has helped transform our firm over the last few years. We have become much more organized and are able to handle a higher volume of cases without having to hire a ton more staff or attorneys. Pros We were able to go from 4 separate systems into one with Centerbase. It has helped our efficiency so much having everything in one place throughout the entire lifecycle of a case. We love how customizable it is and are constantly adding new fields and features to help make us more productive. Cons Occasionally, the site seems to run a bit slow, but they appear to have addressed the issues because we haven't noticed it lately. Alternatives considered [Filevine](https://www.capterra.com/p/140815/Filevine/) Reason for choosing Centerbase Price and ability to customize to our specific needs Switched from [Actionstep](https://www.capterra.com/p/139923/Actionstep/)[Pipeline CRM](https://www.capterra.com/p/75608/PipelineDeals/)[Brief Accounting](https://www.capterra.com/p/7395/Brief-Accounting/) We were using 4 different platforms for intake, case management, accounting, and document management. We were looking to consolidate it as much as possible. Review Source AK Amanda K. Chief Operating Officer Law Practice Used the software for: 2+ years ### "Small to mid-size law firms - this is the software for you" August 1, 2024 5.0 We have been with CB for 5 years and have seen a lot of growth over that time. New features are being added, they have longevity within their senior management team (unlike many of their competitors), and they are responsive to concerns. Our customer success manager is very proactive and does a great job anticipating our needs. Pros The user interface is incredible. Attorneys are able to utilize the system from day one. They have obviously made incredible investments in their software and making it work for law firms. Cons Centerbase has grown quickly and there were some growing pains a couple of years ago. But we aren't experiencing any of those problems now. Support is excellent. Alternatives considered [Filevine](https://www.capterra.com/p/140815/Filevine/)[PerfectLaw](https://www.capterra.com/p/34513/PerfectLaw/)[SurePoint](https://www.capterra.com/p/135156/SurePoint/)[Orion Software](https://www.capterra.com/p/77989/Sirius-e/) Reason for choosing Centerbase The sales process was transparent and honest. Our business mattered to them and we felt that. Switched from [Expert](https://www.capterra.com/p/229987/Expert/) We wanted software which was on the frontline of innovation. Our other software was stale and not growing or changing. We also needed an all-in-one solution. Review Source TA Theresa A. Director of Client Relations Law Practice Used the software for: 2+ years ### "Highly Customize-able, scale-able, intuitive" August 23, 2019 5.0 We decided on Centerbase for many reasons, but the catalyst is that we, as a Los Angeles-based firm, acquired an office in San Francisco and in San Diego. We needed a central repository for case management and document management. In addition: 1) We needed our practice to be accessible in court or on the go (cloud-based) 2) We needed integration with a reputable document manager (we went with NetDocs, though Cenbterbase has it's own document management system, too) 3) We needed to eliminate the "human error" component in workflow systems, so we built workflow systems for all different types of legal procedures from intake to administrative appeals to litigation. This is especially important for solo practitioners, those working with limited resources or when the job requires extensive training about minute things. Creating a workflow that does the administrative thinking for you, is everything. They have a great Word Merge feature which integrates with Word. 4) We needed a reliable calendaring system - they're working to integrate the calendar with Outlook and Google calendars, as I understand. Pros The software is incredibly customize-able. There is no limit to what you can do. Think big, bigger than you think you need to. The customization scales marvelously and works intuitively. The software elevates practice management so that operations are more fluid. Cons The only con is that we need to review lots of data in table form. Once you chose column headings, you are stuck with those columns no matter what query you run. Column headings are customizable, but not customizable within each data set; you have to modify them each time you run a query. The way around this is to export to Excel and delete the irrelevant data. Alternatives considered [Actionstep](https://www.capterra.com/p/139923/Actionstep/) Reason for choosing Centerbase Highly customizable. Checked all of the above boxes. Review Source JM Janet M. Accounting Administrator Law Practice Used the software for: 1-2 years ### "Happy CB User 2+ years" September 23, 2024 4.0 Have been using Centerbase since February, 2022. Although the migration was difficult due to implementation manager (who is no longer with CB) the team who took over to coordinate and address issues were outstanding and created a smoother transition. The new Success Manager and has been instrumental in our firm's success to date and continues to be available to our administration when needed. Ease of use between main office and other locations was a factor in cloud-based software. Pros Ability to use both accounting program and billing program simultaneously. Need to create double entries into two prior programs was time consuming and the Centerbase platform has allowed time to be freed up. Attorneys' ability to enter time as well as approve prebills has also been productive in delivering invoices to clients in a timely fashion. Cons Occasionally system runs a bit slow and requires refreshing/restarting of program mostly during monthly billing cycle. Would like Reports on time entry be a bit more specific and customizable. Requires data review in excel format which creates an additional time burden. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Centerbase We wanted a cloud based all in one solution that did not need to be linked with another product. This is that product! Switched from [Sage Timeslips](https://www.capterra.com/p/114210/Sage-Timeslips/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Both systems did not work together resulting in double entry. Review Source AB Anna B. Firm Administrator Law Practice Used the software for: 2+ years ### "Cheers to Centerbase" August 22, 2024 5.0 We have used Centebase for almost three years and we have no plans to change anytime soon. The conversion to CB was the smoothest I have experienced in my 15+ years of being an administrator. The learning curve is steep for users, which is no different than any other new software deployment. All in all, it has been a good transition. Pros I love the fact that case management and accounting are all in one program. Cons My least favorite feature is that the templates are in HTML and it takes a bit of an effort to create or revise a template. Alternatives considered [AbacusLaw](https://www.capterra.com/p/18374/AbacusLaw/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Centerbase In the end we chose Centerbse for the ability to customize items and create specific reports. Switched from [Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/)[LexisNexis Lexis](https://www.capterra.com/p/196819/Lexis-Advance/) We switched because we wanted a one-stop shop Review Source JP Jannie P. Administrator Law Practice Used the software for: 2+ years ### "The Longer We Are A Client The More We Are Disappointed" July 11, 2024 3.0 I give one star reluctantly just for the years we have been with Centerbase. If you were to ask me right this moment, it would be 0 stars. We have been with Centerbase since the start of our firm in mid-2020. While the roll out team during that time was helpful, it has not continued. Since that time we have dealt with no response to issues, increasingly annoying lag times on the program, and no way to talk to an actual person when there is a five minute issue fix that shuts down you firm's legal software. Seriously, all my accounting functions and billing functions have been offline for 4 DAYS with no contact! My staff and attorneys cannot even put down our time - which as any legal office knows is the backbone of getting paid! I have spent hours on hold with the sales office with no response because that is the only place I can even stay on hold! You can only leave a voicemail with the IT department. I am beyond frustrated and am even contemplating moving our business to another company because of this. Centerbase - you can do so much better as your platform is actually very friendly to use and learn. Pros Ease of use and easy to learn. Onboarding team was helpful. Cons ABSOLUTELY NO CUSTOMER SERVICE and increasingly long lag times. Switched from [ProLaw](https://www.capterra.com/p/35611/ProLaw/) Wanted to be more web based and cost of initial start up. Review Source Kai Z. Realtor Retail Used the software for: I used a free trial ### "review on centerbase" December 29, 2025 5.0 Pros it centralizes key law-firm operations in one platform—combining case/matter management, time tracking, billing, and document handling in a way that reduces friction across teams. This unified workflow helps firms stay organized, improves visibility into firm performance, and makes everyday tasks more efficient. Cons the learning curve and setup can be steeper than some simpler practice-management tools. For firms that just need basic workflows, it can take a bit more time and training to get everything configured and running smoothly, especially with custom fields, reports, or integrations. Review Source AA Amna A. Accountant Accounting Used the software for: 6-12 months ### "Great product " May 27, 2025 5.0 It was one of the best tools I have utilized and I highly recommend it. It definitely would tell people about it Pros It was a great product and allows me to complete my tasks in an efficient and effective manner. No issues at all Cons It occasionally lags and will cause a slight disruption in service which can be detrimental to progress Review Source NR Noelle R. Accounting Law Practice Used the software for: 6-12 months ### "Centerbase and ease of business solution for any lawfirm" September 13, 2022 5.0 I was able to learn and master CB in a small amount of time due to the resources and help tutorials they offer Pros I love the way the system is very user friendly! Cons There’s nothing I can say negative at the moment Reason for choosing Centerbase Upper management decided Review Source JZ Jodi Z. Attorney Law Practice Used the software for: I used a free trial ### "Would NOT recommend." December 8, 2022 4.0 I would not recommend this company to any business. Their initial responsiveness is not indicative of the customer service that will be provided once monies are paid. Moreover, their failure to refund monies paid, after they failed to perform, is indicative of a more concerning problem with this company. Pros I was really looking forward to moving my case management system to the clouds, and using 1 system for the 3 areas of law that my practice handled. The Centerbase personnel were also very responsive during our initial discussions, and while they assisted me in becoming familiar with their product. Cons Once I remitted payment for this product, the Centerbase personnel stopped being responsive. Email inquiries from me were not responded to for weeks. An agreed-upon "go live" date came and went, without explanation until after many emails. The company blamed "recent turnover". It has been 5 months since I remitted payment to Centerbase, and there has been no activity on their part, nor has my payment been refunded, despite repeated requests. Reason for choosing Centerbase Centerbase seemed to be the best fit for my 3 areas of law. Review Source Response from Centerbase December 12, 2022 Jodi, we are so sorry. This is not the experience we want for our customers. Our teams are resolving this issue and contacting you shortly. We hope we can win back your trust in the future. Wishing you and your firm the very best. KS Kenneth S. Partner Law Practice Used the software for: 2+ years ### "Centerbase" August 19, 2019 5.0 Pros Our firm has used Centerbase for over three years. During this time period, with the assistance of Centerbase, we have become more organized and efficient in our case management while increasing our overall billable hours. We are able to customize Centerbase to manage and track the data that is most helpful to our firm. The file management feature is also a major plus. Finally, the best part about Centerbase is the team behind the project. The Centerbase team has always been there when needed to assist with technical support. Cons In previous versions, the product had problems with lag. This problem has been addressed and fixed. Review Source IK Ian K. Attorney Law Practice Used the software for: 2+ years ### "Excellent Product and Service" December 4, 2019 5.0 Our experience will Centerbase has been fantastic. The software allows for lawyers to seamlessly maintain their calendars and billing. The customer support is second to none. Pros The Centerbase software is easy to navigate and easily understood by even the most novice computer users. In addition, the customer support that is provided by Centerbase is second to none. Cons There is not any aspects of the software that our office do not enjoy. Review Source AR Anthony R. Partner/Owner Law Practice Used the software for: 1-2 years ### "Not Ready for Prime Time" February 3, 2023 3.0 Customization is difficult. Customer service is slow and often unresponsive. The back-office accounting features do not allow batching of checks. If you owe a vendor or client on several different matters, you must write individual checks for each payment. We sometimes send 20 checks to the same client on the same day because we cannot combine them. It is mystifying that this feature is missing. Pros The end-user interface is easy to navigate. Cons Back-office accounting features are weak. Review Source KA Katya A. Office Administrator Law Practice Used the software for: 1-2 years ### "Centerbase " August 22, 2019 4.0 Pros So much potential for automation! You just have to get creative. I no longer have to crunch excel sheets like crazy when I want to come up with certain lists/data. It's made many of my redundant reports obsolete. The cloud function is very convenient, as are all of the integrations it has with other products. The interface is also really clean which helps encourage my people to use it. Cons The calendaring features could use improvements, which is already apparently in the works. Review Source JM Jason M. Consultant Legal Services Used the software for: 2+ years ### "Flexible and Reliable" August 19, 2019 5.0 Pros The ability to create and customize items and sections that are unique to our business. Cons Creating workflows and some admin features are not as intuitive as I would like. However, they continue to make improvements in this area, and update the software on a regular basis. Review Source CK Chris K. Lawyer-Owner Law Practice Used the software for: 2+ years ### "We love Centerbase" December 5, 2019 5.0 Makes us more efficient Pros Ease of use and dependability. The support is great Cons nothing-in cannot think of anything that i don't like Review Source IC Ivan C. Managing partner Law Practice Used the software for: Less than 6 months ### "Not a fan" August 15, 2019 4.0 I did not like this produce and have already moved on to a better accounting software program that is easier to run Pros It is comprehensive and would do a well for a defense firm; however, for a Plaintiff firm this product is not useful at all. Cons Its cumbersome and not user friendly at all and made it very difficult to enter and track payments. Moreover, once payments were made it was very difficult to locate same to assure there were no overpayments. Review Source MB Misty B. Firm Administrator Law Practice Used the software for: 1-2 years ### "A Powerful Platform Backed by an Exceptional Team" July 21, 2026 5.0 Overall, I highly recommend Centerbase. It's a powerful platform backed by a team that truly wants its clients to succeed. Pros We've been on Centerbase for a little over a year now, and while moving to a new practice management platform is never an easy task, the Centerbase team has been the best implementation team I've ever worked with. They genuinely care about helping firms configure the system to fit their unique needs, rather than expecting firms to adapt to the software. Their level of follow-up has been exceptional, and the amount of customization available is impressive. From implementation through ongoing support, everyone has been proactive, responsive, and committed to our success. I especially want to recognize \[sensitive content hidden\], who guided us through implementation with patience and expertise. And a very special shout-out to \[sensitive content hidden\], who is, without question, the most knowledgeable and proficient Customer Success Manager I've ever had the pleasure of working with. She consistently goes above and beyond, and her dedication to our firm's success has made all the difference. Thank you to the entire Centerbase team for making what could have been a very challenging transition such a positive experience. Cons The biggest challenge with Centerbase is actually one of its greatest strengths—it is extremely customizable. At times, the sheer number of options can feel overwhelming, especially during implementation when you're trying to determine the best way to configure the system for your firm. My best recommendation is to involve your Customer Success Manager from the very beginning of implementation. Having your CSM work alongside the implementation team helps bridge the natural gaps between implementation and long-term optimization. That partnership made all the difference for us and ensured we were building the system in a way that would serve our firm well long after go-live. Alternatives considered [Firm Central](https://www.capterra.com/p/136050/Firm-Central/)[PracticePanther Legal Software](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Centerbase It suited our needs best and had the most customization. Switched from [Sage Timeslips](https://www.capterra.com/p/114210/Sage-Timeslips/) To have a cloud based all-in one Practice Management Platform Review Source EM Erin M. CEO Legal Services Used the software for: 1-2 years ### "High potential but low on delivery" November 12, 2025 2.0 If we had it to do over again, we would not select the product. Many of the features that we purchases Centerbase for do not work in real time. We are a cotingent law firm and the software is just not capable of handling the way that we work. Pros We were drawn to Centerbase due to the potential reporting capabilities and the ability to maintain our bookkeeping and accounting functions in one place, eliminating the need for double entry. Cons So far, we have had trouble with stability. The reports often do not function, the slowness of the product is a constant issue, obtaining a conversation with support staff that can understand and address our issues has been nearly impossible. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Centerbase Cost and features, however if we could do it over, we wold make a different selection. Switched from [PCLaw](https://www.capterra.com/p/228264/PCLaw/) PC Law was being phased out or we would have continued using the software Review Source Julie M. Administrative Assistant Consumer Services Used the software for: Less than 6 months ### "A Positive and Productive Experience with Centerbase" December 22, 2025 5.0 I’ve had an overall positive experience using Centerbase. The platform is intuitive and well-organized, making it easy to manage daily tasks efficiently. Its features streamline workflows, save time, and help keep everything in one place. Customer support has also been responsive and helpful whenever questions come up, which adds to the overall value of the software. Pros Centerbase has been a reliable and efficient platform for managing our daily operations. Its all-in-one approach makes billing, accounting, and case management much more streamlined, saving time and reducing manual work. The interface is intuitive, and the support team is responsive and helpful. Overall, Centerbase has been a great solution for keeping our workflows organized and running smoothly Cons Centerbase can feel overwhelming at first due to its many features, and the learning curve may take some time for new users to navigate efficiently. Review Source SA Sayyed A. Project Coordinator Information Technology and Services Used the software for: I used a free trial ### "Powerful Legal Tool with Room to Improve" December 15, 2025 4.0 Overall, Centerbase is a capable platform with reliable Client Support and robust legal workflows, best suited for teams willing to invest time in setup and training. Pros Centerbase offers strong Case Management and Document Management, solid Billing features, and good Value for Money once you’re familiar with the system. Cons The Ease of Use could be better, as the learning curve is noticeable, and Customer Support response times can occasionally feel slower than expected. Review Source Erick L. CEO Financial Services Used the software for: Less than 6 months ### "HIGHLY RECOMMEND CenterBase" December 20, 2025 5.0 Overall, Centerbase is a powerful solution that streamlines firm management once you get past the initial setup. It works best for teams that need an all-in-one operational platform. Pros Centerbase centralizes accounting, billing, and practice management in one platform, making daily operations more efficient Cons The interface can feel overwhelming at first but the learning curve is steep for new users. Some processes could be more intuitive. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.