--- title: "Centerbase Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Centerbase the right Law Practice Management solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/75540/Centerbase/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Centerbase 4.3 (67) [View alternatives](https://www.capterra.com/p/75540/Centerbase/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Centerbase Ease of use 4.3 Customer Service 3.8 ## Pros and Cons in Reviews MB Misty B Firm AdministratorLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “I especially want to recognize \[sensitive content hidden\], who guided us through implementation with patience and expertise. And a very special shout-out to \[sensitive content hidden\], who is, without question, the most knowledgeable and proficient Customer Success Manager I've ever had the pleasure of working with.“ July 21, 2026 Erick L CEOFinancial Services, Self-employedUsed the software for: Less than 6 months. “The interface can feel overwhelming at first but the learning curve is steep for new users.“ December 20, 2025 jo joshua o Administrative officerLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 6-12 months. “its comprehensive, all-in-one platform for legal practice management, its high degree of customization, and the resulting increase in firm efficiency“ December 2, 2025 DM Dominick M COOLegal Services, 51 - 200 employeesUsed the software for: More than 2 years. “They make promises they never keep, reports always get broken even after fixing them, data doesn't feed at random times causing huge issues for accounting and following GAAP.“ March 22, 2024 SA Sayyed A Project CoordinatorInformation Technology and Services, 2 - 10 employeesUsed the software for: I used a free trial. “Overall, Centerbase is a capable platform with reliable Client Support and robust legal workflows, best suited for teams willing to invest time in setup and training.“ December 15, 2025 TW Tomasz W JDGIndividual & Family Services, Self-employedUsed the software for: I used a free trial. “Some parts of the system feel a bit clunky, and reports could be easier to build.“ June 3, 2025 jo joshua o Administrative officerLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 6-12 months. “experience with Centerbase is mixed but generally positive, its powerful all-in-one features and high customizability, significant frustrations is with inconsistent customer support and occasional performance issues.“ December 2, 2025 ML May L Business OperationsLegal Services, 11 - 50 employeesUsed the software for: 1-2 years. “Reporting is also hard to navigate as we've found that sometimes we try to create reports that we need specific for our firm and it doesn't turn out the way we want to.“ September 23, 2024 ## Showing most helpful reviews Showing 1-25 of 67 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jonathan M. Attorney Used the software for: 3-5 years ### "Easy Time Entries and Helpful Support" November 6, 2026 4.0 It is solving the need to enter time and bill the client. Without center base, we would have to likely spend more time with a different software that may not be as user friendly. Pros It is easy to put time entries compared to competitors. I can easily go back and modify time if I need it. The customer service is good when I need it. Cons There are still glitches in Centerbase, especially for the pre-bills. I could not see certain time entries and it is not very user friendly when I tried to write off time. Review Source Minxi R. Patent Agent Used the software for: 3-5 years ### "Slow Time Entry and Poor Search Make Time Tracking Frustrating" November 6, 2026 2.5 Centerbase is a tool that we are required to use to enter time. I wouldn't say it's solving any of my problems as it is required software for me to use Pros Continued addition of new features and responsiveness to user feedback; relatively intuitive to use; heard that the integration with Quickbooks is helpful but I have not personally experienced Cons The user interface for entering time is extremely slow. The inability to easily search through time entries is extremely frustrating and unhelpful. The summaries of time entries by client or matter are not available to non-partners. There is no ability to sort time entries for each day. Switched from [TimeSolv](https://www.capterra.com/p/76730/TimeSolv/) I prefer TimeSolv's user interface and features as a timekeeper. My organization has indicated that Centerbase superior billing integration which is why my firm switched. Review Source Firm Administrator Used the software for: 1-3 years ### "A Powerful Platform Backed by an Exceptional Team" July 22, 2026 5.0 Overall, I highly recommend Centerbase. It's a powerful platform backed by a team that truly wants its clients to succeed. Pros We've been on Centerbase for a little over a year now, and while moving to a new practice management platform is never an easy task, the Centerbase team has been the best implementation team I've ever worked with. They genuinely care about helping firms configure the system to fit their unique needs, rather than expecting firms to adapt to the software. Their level of follow-up has been exceptional, and the amount of customization available is impressive. From implementation through ongoing support, everyone has been proactive, responsive, and committed to our success. I especially want to recognize \[sensitive content hidden\], who guided us through implementation with patience and expertise. And a very special shout-out to \[sensitive content hidden\], who is, without question, the most knowledgeable and proficient Customer Success Manager I've ever had the pleasure of working with. She consistently goes above and beyond, and her dedication to our firm's success has made all the difference. Thank you to the entire Centerbase team for making what could have been a very challenging transition such a positive experience. Cons The biggest challenge with Centerbase is actually one of its greatest strengths—it is extremely customizable. At times, the sheer number of options can feel overwhelming, especially during implementation when you're trying to determine the best way to configure the system for your firm. My best recommendation is to involve your Customer Success Manager from the very beginning of implementation. Having your CSM work alongside the implementation team helps bridge the natural gaps between implementation and long-term optimization. That partnership made all the difference for us and ensured we were building the system in a way that would serve our firm well long after go-live. Switched from [Sage Timeslips](https://www.capterra.com/p/114210/Sage-Timeslips/) To have a cloud based all-in one Practice Management Platform Alternatives considered [PracticePanther Legal Software](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/)[Clio](https://www.capterra.com/p/105428/Clio/) Reasons for choosing Centerbase It suited our needs best and had the most customization. Review Source Security mau Used the software for: Less than 1 year ### "It’s a growth engine " January 23, 2026 4.0 Centerbase is the right choice for mid-sized firms (10–50+ users) that have outgrown "entry-level" cloud software and need robust reporting and custom workflows. If you are a solo practitioner or a very small firm, the complexity and cost might be overkill. Pros I’ve found it to be a powerhouse of a platform that effectively bridges the gap between simple cloud tools and complex legacy servers. However, it comes with a steep learning curve. Cons While the web interface is sleek and modern, the mobile app still feels a bit like an afterthought. It’s great for quick time entries on the go, but trying to manage a complex matter or view a detailed report from a phone is still a clunky experience. Review Source Administrative Assistant Used the software for: Less than 1 year ### "A Positive and Productive Experience with Centerbase" January 21, 2026 5.0 I’ve had an overall positive experience using Centerbase. The platform is intuitive and well-organized, making it easy to manage daily tasks efficiently. Its features streamline workflows, save time, and help keep everything in one place. Customer support has also been responsive and helpful whenever questions come up, which adds to the overall value of the software. Pros Centerbase has been a reliable and efficient platform for managing our daily operations. Its all-in-one approach makes billing, accounting, and case management much more streamlined, saving time and reducing manual work. The interface is intuitive, and the support team is responsive and helpful. Overall, Centerbase has been a great solution for keeping our workflows organized and running smoothly Cons Centerbase can feel overwhelming at first due to its many features, and the learning curve may take some time for new users to navigate efficiently. Review Source Project Coordinator Used the software for: I used a free trial ### "Powerful Legal Tool with Room to Improve" January 21, 2026 4.0 Overall, Centerbase is a capable platform with reliable Client Support and robust legal workflows, best suited for teams willing to invest time in setup and training. Pros Centerbase offers strong Case Management and Document Management, solid Billing features, and good Value for Money once you’re familiar with the system. Cons The Ease of Use could be better, as the learning curve is noticeable, and Customer Support response times can occasionally feel slower than expected. Review Source Kai Z. Realtor Used the software for: I used a free trial ### "review on centerbase" December 31, 2025 5.0 Pros it centralizes key law-firm operations in one platform—combining case/matter management, time tracking, billing, and document handling in a way that reduces friction across teams. This unified workflow helps firms stay organized, improves visibility into firm performance, and makes everyday tasks more efficient. Cons the learning curve and setup can be steeper than some simpler practice-management tools. For firms that just need basic workflows, it can take a bit more time and training to get everything configured and running smoothly, especially with custom fields, reports, or integrations. Review Source Erick L. CEO Used the software for: Less than 1 year ### "HIGHLY RECOMMEND CenterBase" December 22, 2025 5.0 Overall, Centerbase is a powerful solution that streamlines firm management once you get past the initial setup. It works best for teams that need an all-in-one operational platform. Pros Centerbase centralizes accounting, billing, and practice management in one platform, making daily operations more efficient Cons The interface can feel overwhelming at first but the learning curve is steep for new users. Some processes could be more intuitive. Review Source Cory R. outside sales Used the software for: I used a free trial ### "Centerbase review" December 4, 2025 5.0 Being a cloud-based solution allows staff to access the system from anywhere, which has been crucial for flexibility and remote work. Pros Highly customizable, allowing firms to help workflows and log detailed information that is easily to view to all users. Cons Occasional system slowness, particularly during peak times, and a lack of clarity on new features and their impact on existing workflows. Review Source Administrative officer Used the software for: Less than 1 year ### "customer support" December 3, 2025 4.0 experience with Centerbase is mixed but generally positive, its powerful all-in-one features and high customizability, significant frustrations is with inconsistent customer support and occasional performance issues. Pros its comprehensive, all-in-one platform for legal practice management, its high degree of customization, and the resulting increase in firm efficiency Cons inconsistent and unresponsive customer support, occasional performance issues (lag), a steep learning curve during implementation, and limitations or clunkiness in the reporting and accounting features. Review Source Accounting Coordinator Used the software for: 1-3 years 3.0 November 6, 2026 AI summary based on a full review Centerbase enhances the billing process by saving time, particularly with prebills, which are completed in half the time compared to the previous system. On the downside, the payment ledger is difficult to read and lacks necessary invoice number visibility. Log in to unlock the full review, detailed ratings, and pros & cons Associate Attorney 2.5 November 6, 2026 AI summary based on a full review This tool is beneficial for organizing billing and tracking time in a law firm, providing daily support for associates. However, it can be restrictive as it requires a matter to start a timer, which may not always be available. Log in to unlock the full review, detailed ratings, and pros & cons Associate Attorney Used the software for: Less than 1 year 4.0 November 6, 2026 AI summary based on a full review Centerbase streamlines the process of entering time and managing client information, which can enhance productivity. However, the extensive range of features may complicate the experience for users who only need basic time entry capabilities. Log in to unlock the full review, detailed ratings, and pros & cons Paralegal Used the software for: Less than 1 year 5.0 November 6, 2026 AI summary based on a full review Centerbase enhances efficiency by centralizing billing and timekeeping, which aids in tracking billable hours effectively. Although there are claims of occasional slowness, the system is generally regarded as easy to use. Log in to unlock the full review, detailed ratings, and pros & cons Exec Manager - Business Operations Used the software for: 1-3 years ### "Centerbase in the Cloud for Law Firms" April 15, 2019 5.0 Centerbase is a Legal Case Management cloud application that provides a Law firm with full matter management of all the details about a case, including the Parties (each with contact screens) the Court, the Filed Case Activity and MOST importantly all the Documents associated with the Matter, in one location (at the Matter). It is really easy to use and has fantastic Customize-ability. Pros Powerful legal practice management solution Can establish multiple workflows to automate a process (where tasks are sequenced and fulfilled by the system) integration with O365 (saving an email to the matter, or scheduling an appointment /saved in both) Plugin for MS WOrd and Outlook (to allow drafting of a document or an email to be saved in the matter) Capture incoming leads and turn into a Potential New Client. Cons Complex workflow processes require a knowledgeable Consultant (expert) to build. Training for an IT Admin would be helpful if provided (meaning in-depth behind the scenes configurations) More videos about how to Implement key customizable features. Review Source Head of Operations and Marketing Used the software for: 3-5 years ### "So helpful for our boutique firm! " August 7, 2024 5.0 Centerbase has helped transform our firm over the last few years. We have become much more organized and are able to handle a higher volume of cases without having to hire a ton more staff or attorneys. Pros We were able to go from 4 separate systems into one with Centerbase. It has helped our efficiency so much having everything in one place throughout the entire lifecycle of a case. We love how customizable it is and are constantly adding new fields and features to help make us more productive. Cons Occasionally, the site seems to run a bit slow, but they appear to have addressed the issues because we haven't noticed it lately. Switched from [Actionstep](https://www.capterra.com/p/139923/Actionstep/)[Pipeline CRM](https://www.capterra.com/p/75608/PipelineDeals/)[Brief Accounting](https://www.capterra.com/p/7395/Brief-Accounting/) We were using 4 different platforms for intake, case management, accounting, and document management. We were looking to consolidate it as much as possible. Alternatives considered [Filevine](https://www.capterra.com/p/140815/Filevine/) Reasons for choosing Centerbase Price and ability to customize to our specific needs Review Source Legal Assistant Used the software for: Less than 1 year ### "Billing and account management " June 2, 2025 3.0 Pros This software is customizable. Efficient and has individual functions/tabs making management a lot easier. Cons I do not like the billing feature it is very time consuming having to enter ID numbers each time for every entry. Review Source Chief Operating Officer Used the software for: 3-5 years ### "Small to mid-size law firms - this is the software for you" August 6, 2024 5.0 We have been with CB for 5 years and have seen a lot of growth over that time. New features are being added, they have longevity within their senior management team (unlike many of their competitors), and they are responsive to concerns. Our customer success manager is very proactive and does a great job anticipating our needs. Pros The user interface is incredible. Attorneys are able to utilize the system from day one. They have obviously made incredible investments in their software and making it work for law firms. Cons Centerbase has grown quickly and there were some growing pains a couple of years ago. But we aren't experiencing any of those problems now. Support is excellent. Switched from We wanted software which was on the frontline of innovation. Our other software was stale and not growing or changing. We also needed an all-in-one solution. Alternatives considered [Filevine](https://www.capterra.com/p/140815/Filevine/)[PerfectLaw](https://www.capterra.com/p/34513/PerfectLaw/)[Orion Software](https://www.capterra.com/p/77989/Sirius-e/) Reasons for choosing Centerbase The sales process was transparent and honest. Our business mattered to them and we felt that. Review Source Director of Client Relations Used the software for: 3-5 years ### "Highly Customize-able, scale-able, intuitive" August 27, 2019 5.0 We decided on Centerbase for many reasons, but the catalyst is that we, as a Los Angeles-based firm, acquired an office in San Francisco and in San Diego. We needed a central repository for case management and document management. In addition: 1) We needed our practice to be accessible in court or on the go (cloud-based) 2) We needed integration with a reputable document manager (we went with NetDocs, though Cenbterbase has it's own document management system, too) 3) We needed to eliminate the "human error" component in workflow systems, so we built workflow systems for all different types of legal procedures from intake to administrative appeals to litigation. This is especially important for solo practitioners, those working with limited resources or when the job requires extensive training about minute things. Creating a workflow that does the administrative thinking for you, is everything. They have a great Word Merge feature which integrates with Word. 4) We needed a reliable calendaring system - they're working to integrate the calendar with Outlook and Google calendars, as I understand. Pros The software is incredibly customize-able. There is no limit to what you can do. Think big, bigger than you think you need to. The customization scales marvelously and works intuitively. The software elevates practice management so that operations are more fluid. Cons The only con is that we need to review lots of data in table form. Once you chose column headings, you are stuck with those columns no matter what query you run. Column headings are customizable, but not customizable within each data set; you have to modify them each time you run a query. The way around this is to export to Excel and delete the irrelevant data. Switched from TimeMatters was clunky and limited in strange ways. Not because it wasn't powerful, but there were layers upon layers of updates and quirks that made it clunky and not user-friendly. Also, it was not cloud-based. Alternatives considered [Actionstep](https://www.capterra.com/p/139923/Actionstep/) Reasons for choosing Centerbase Highly customizable. Checked all of the above boxes. Review Source Accounting Administrator Used the software for: 1-3 years ### "Happy CB User 2+ years" September 26, 2024 4.0 Have been using Centerbase since February, 2022. Although the migration was difficult due to implementation manager (who is no longer with CB) the team who took over to coordinate and address issues were outstanding and created a smoother transition. The new Success Manager and has been instrumental in our firm's success to date and continues to be available to our administration when needed. Ease of use between main office and other locations was a factor in cloud-based software. Pros Ability to use both accounting program and billing program simultaneously. Need to create double entries into two prior programs was time consuming and the Centerbase platform has allowed time to be freed up. Attorneys' ability to enter time as well as approve prebills has also been productive in delivering invoices to clients in a timely fashion. Cons Occasionally system runs a bit slow and requires refreshing/restarting of program mostly during monthly billing cycle. Would like Reports on time entry be a bit more specific and customizable. Requires data review in excel format which creates an additional time burden. Switched from [Sage Timeslips](https://www.capterra.com/p/114210/Sage-Timeslips/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Both systems did not work together resulting in double entry. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reasons for choosing Centerbase We wanted a cloud based all in one solution that did not need to be linked with another product. This is that product! Review Source AB Anna B. Firm Administrator Used the software for: 3-5 years ### "Cheers to Centerbase" August 29, 2024 5.0 We have used Centebase for almost three years and we have no plans to change anytime soon. The conversion to CB was the smoothest I have experienced in my 15+ years of being an administrator. The learning curve is steep for users, which is no different than any other new software deployment. All in all, it has been a good transition. Pros I love the fact that case management and accounting are all in one program. Cons My least favorite feature is that the templates are in HTML and it takes a bit of an effort to create or revise a template. Switched from [Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/)[LexisNexis Lexis](https://www.capterra.com/p/196819/Lexis-Advance/) We switched because we wanted a one-stop shop Alternatives considered [AbacusLaw](https://www.capterra.com/p/18374/AbacusLaw/)[Clio](https://www.capterra.com/p/105428/Clio/) Reasons for choosing Centerbase In the end we chose Centerbse for the ability to customize items and create specific reports. Review Source Firm Administrator Used the software for: 3-5 years ### "Centerbase did the right thing" February 28, 2024 3.0 Centerbase came back after a week or two and said they would agree to the original agreement. They have been regularly checking in with us to address other concerns and get feedback. Pros Ease of use. Integration between time, billing, and accounting. Streamlining processes. Ability to customize the system. Cons They recognize support needs to be better and are working to hire new leadership and reduce ticket times. Switched from [Practice Pro](https://www.capterra.com/p/115871/PT-Practice-Pro/) Alternatives considered [Time Matters](https://www.capterra.com/p/228265/Time-Matters/) Reasons for choosing Centerbase Pricing, functionality, ease of use, intergration. Review Source Administrator Used the software for: 3-5 years ### "The Longer We Are A Client The More We Are Disappointed" July 16, 2024 3.0 I give one star reluctantly just for the years we have been with Centerbase. If you were to ask me right this moment, it would be 0 stars. We have been with Centerbase since the start of our firm in mid-2020. While the roll out team during that time was helpful, it has not continued. Since that time we have dealt with no response to issues, increasingly annoying lag times on the program, and no way to talk to an actual person when there is a five minute issue fix that shuts down you firm's legal software. Seriously, all my accounting functions and billing functions have been offline for 4 DAYS with no contact! My staff and attorneys cannot even put down our time - which as any legal office knows is the backbone of getting paid! I have spent hours on hold with the sales office with no response because that is the only place I can even stay on hold! You can only leave a voicemail with the IT department. I am beyond frustrated and am even contemplating moving our business to another company because of this. Centerbase - you can do so much better as your platform is actually very friendly to use and learn. Pros Ease of use and easy to learn. Onboarding team was helpful. Cons ABSOLUTELY NO CUSTOMER SERVICE and increasingly long lag times. Switched from [ProLaw](https://www.capterra.com/p/35611/ProLaw/) Wanted to be more web based and cost of initial start up. Review Source Administrator Used the software for: Less than 1 year ### "New User: Growing Business" August 20, 2019 5.0 Centerbase has moved our firm into the 21st Century in terms of access through web browser and phone app. Our timekeepers love the straight forward use and it has increased consistency and timing of time entry. The link to LawPay that auto-processes payments has cut our manpower down and increased cash flow for it's ease of use for our clients. We are a Trust/Retainer heavy firm and clients can make one payment and it directs splits between AR and replenishment retainer in trust to the correct accounts, opposed to us manually tracking and writing multiple checks or transfers from one account to the other. Pros The ease of use, I have used several billing and accounting programs over my 25 years experience and must say Centerbase is thoughtful in its approach of what worked and what didn't and compiled an inclusive product that is constantly evolving with ease. Since it is cloud based, upgrades and updates are pushed monthly, no versioning or what for new/annual releases that need to be purchased like on premise software. Cons They are still developing out of the reports, which I wish were more inclusive. However, they have built a comprehensive and easy to use menu to build your own. Their accounting side is fairly new and constantly taking feedback and improving, but still has some AP areas that could be streamlined. I am looking forward to the opening up API where you can add apps to work in conjunction with Centerbase and make it truly a one stop shop for timekeeper and administrator. They are on their way! Switched from We needed innovative program that keeps us abreast of technology and mobility. Smarter not Harder! Alternatives considered [SurePoint Finance Core](https://www.capterra.com/p/121990/Coyote-Accounting/)[Tabs3](https://www.capterra.com/p/2589/Tabs3-Billing/)[Cleo Integration Cloud](https://www.capterra.com/p/123016/Cleo/) Reasons for choosing Centerbase the functionality, customizing ability, payment processing, appearance, and ease of use for our attorneys Review Source Accountant Used the software for: Less than 1 year ### "Great product " May 28, 2025 5.0 It was one of the best tools I have utilized and I highly recommend it. It definitely would tell people about it Pros It was a great product and allows me to complete my tasks in an efficient and effective manner. No issues at all Cons It occasionally lags and will cause a slight disruption in service which can be detrimental to progress Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.