# Page 2 | Centerbase Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Centerbase the right Law Practice Management solution for you? Explore 60 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/75540/Centerbase/reviews --- Centerbase 4.4 (60) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Centerbase ## Showing most helpful reviews Showing 26-50 of 60 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use India C. Legal Assistant Legal Services Used the software for: 6-12 months ### "Billing and account management " June 2, 2025 3.0 Pros This software is customizable. Efficient and has individual functions/tabs making management a lot easier. Cons I do not like the billing feature it is very time consuming having to enter ID numbers each time for every entry. Review Source CR Cory R. outside sales Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Centerbase review" November 28, 2025 5.0 Being a cloud-based solution allows staff to access the system from anywhere, which has been crucial for flexibility and remote work. Pros Highly customizable, allowing firms to help workflows and log detailed information that is easily to view to all users. Cons Occasional system slowness, particularly during peak times, and a lack of clarity on new features and their impact on existing workflows. Review Source Kai Z. Realtor Retail Used the software for: I used a free trial ### "review on centerbase" December 29, 2025 5.0 Pros it centralizes key law-firm operations in one platform—combining case/matter management, time tracking, billing, and document handling in a way that reduces friction across teams. This unified workflow helps firms stay organized, improves visibility into firm performance, and makes everyday tasks more efficient. Cons the learning curve and setup can be steeper than some simpler practice-management tools. For firms that just need basic workflows, it can take a bit more time and training to get everything configured and running smoothly, especially with custom fields, reports, or integrations. Review Source AA Amna A. Accountant Accounting Used the software for: 6-12 months ### "Great product " May 27, 2025 5.0 It was one of the best tools I have utilized and I highly recommend it. It definitely would tell people about it Pros It was a great product and allows me to complete my tasks in an efficient and effective manner. No issues at all Cons It occasionally lags and will cause a slight disruption in service which can be detrimental to progress Review Source CB Christa B. Security mau Consumer Goods Used the software for: Less than 6 months ### "It’s a growth engine " December 27, 2025 4.0 Centerbase is the right choice for mid-sized firms (10–50+ users) that have outgrown "entry-level" cloud software and need robust reporting and custom workflows. If you are a solo practitioner or a very small firm, the complexity and cost might be overkill. Pros I’ve found it to be a powerhouse of a platform that effectively bridges the gap between simple cloud tools and complex legacy servers. However, it comes with a steep learning curve. Cons While the web interface is sleek and modern, the mobile app still feels a bit like an afterthought. It’s great for quick time entries on the go, but trying to manage a complex matter or view a detailed report from a phone is still a clunky experience. Review Source GM GEOVANNY M. Construcciones Construction Used the software for: 6-12 months ### "Centerbase la nueva era " October 16, 2025 5.0 Centerbase ayudando a la empresa a organizarse con cada función que tiene toda la empresa está en orden en cada departamento Pros Centerbase es un programa que ayuda a las empresas a organizarse y llevar todo los procesos en orden Cons Centerbase es un programa muy completo que te permite aplicar diferentes funciones y ello con lleva a organizarse Review Source GW Gail W. Project Director Legal Services Used the software for: 1-2 years ### "Centerbase before and Centerbase NOW!" September 20, 2024 4.0 I guess I have mixed emotions about Centerbase as a year ago I would have recommended a different database partner. But once I got assigned \[sensitive content hidden\] Centerbase the world has changed and we are centralizing our business around the CB solution! In addition we have the \[sensitive content hidden\] of CB as our Executive Sponsor who seems to really care! Leeettttsss GO CB! :) Pros My CSM \[sensitive content hidden\] is the biggest asset to Centerbase! \[sensitive content hidden\] is enthusiastic, talented, engaging and responsive. Cons I will be honest that over the past year CB has not been a responsive at all when it comes to service response and report development! The turnover was deplorable! Review Source SS Susie S. Office Manager Law Practice Used the software for: 6-12 months ### "CB made a huge positive difference for us! <3" August 2, 2024 5.0 Magical! We had top-notch support (and continue to do so). Pros So much! No servers, the website and app are easy to use, bill processing is super fast, it can execute workflows, etc.! Cons I want to see logic improvements in the workflows, the ability to duplicate workflows, and a Mac Admin Tool. And I hope the support articles are updated soon too because we could then get answers to user questions on our own / faster. Switched from [Tabs3](https://www.capterra.com/p/2589/Tabs3-Billing/) We made the switch to eliminate servers. Review Source JP Jannie P. Administrator Law Practice Used the software for: 2+ years ### "The Longer We Are A Client The More We Are Disappointed" July 11, 2024 3.0 I give one star reluctantly just for the years we have been with Centerbase. If you were to ask me right this moment, it would be 0 stars. We have been with Centerbase since the start of our firm in mid-2020. While the roll out team during that time was helpful, it has not continued. Since that time we have dealt with no response to issues, increasingly annoying lag times on the program, and no way to talk to an actual person when there is a five minute issue fix that shuts down you firm's legal software. Seriously, all my accounting functions and billing functions have been offline for 4 DAYS with no contact! My staff and attorneys cannot even put down our time - which as any legal office knows is the backbone of getting paid! I have spent hours on hold with the sales office with no response because that is the only place I can even stay on hold! You can only leave a voicemail with the IT department. I am beyond frustrated and am even contemplating moving our business to another company because of this. Centerbase - you can do so much better as your platform is actually very friendly to use and learn. Pros Ease of use and easy to learn. Onboarding team was helpful. Cons ABSOLUTELY NO CUSTOMER SERVICE and increasingly long lag times. Switched from [ProLaw](https://www.capterra.com/p/35611/ProLaw/) Wanted to be more web based and cost of initial start up. Review Source JC Julie C. Office Services and Facilities Supervisor Legal Services Used the software for: 2+ years ### "Centerbase" August 2, 2024 5.0 Pros The ability to customize it to our needs. Cons When there is lag, there is no working quickly. Review Source TA Theresa A. Director of Client Relations Law Practice Used the software for: 2+ years ### "Highly Customize-able, scale-able, intuitive" August 23, 2019 5.0 We decided on Centerbase for many reasons, but the catalyst is that we, as a Los Angeles-based firm, acquired an office in San Francisco and in San Diego. We needed a central repository for case management and document management. In addition: 1) We needed our practice to be accessible in court or on the go (cloud-based) 2) We needed integration with a reputable document manager (we went with NetDocs, though Cenbterbase has it's own document management system, too) 3) We needed to eliminate the "human error" component in workflow systems, so we built workflow systems for all different types of legal procedures from intake to administrative appeals to litigation. This is especially important for solo practitioners, those working with limited resources or when the job requires extensive training about minute things. Creating a workflow that does the administrative thinking for you, is everything. They have a great Word Merge feature which integrates with Word. 4) We needed a reliable calendaring system - they're working to integrate the calendar with Outlook and Google calendars, as I understand. Pros The software is incredibly customize-able. There is no limit to what you can do. Think big, bigger than you think you need to. The customization scales marvelously and works intuitively. The software elevates practice management so that operations are more fluid. Cons The only con is that we need to review lots of data in table form. Once you chose column headings, you are stuck with those columns no matter what query you run. Column headings are customizable, but not customizable within each data set; you have to modify them each time you run a query. The way around this is to export to Excel and delete the irrelevant data. Alternatives considered [Actionstep](https://www.capterra.com/p/139923/Actionstep/) Reason for choosing Centerbase Highly customizable. Checked all of the above boxes. Review Source PC Page C. Firm Administrator Law Practice Used the software for: 2+ years ### "Centerbase did the right thing" February 27, 2024 3.0 Centerbase came back after a week or two and said they would agree to the original agreement. They have been regularly checking in with us to address other concerns and get feedback. Pros Ease of use. Integration between time, billing, and accounting. Streamlining processes. Ability to customize the system. Cons They recognize support needs to be better and are working to hire new leadership and reduce ticket times. Alternatives considered [Time Matters](https://www.capterra.com/p/228265/Time-Matters/) Reason for choosing Centerbase Pricing, functionality, ease of use, intergration. Review Source NR Noelle R. Accounting Law Practice Used the software for: 6-12 months ### "Centerbase and ease of business solution for any lawfirm" September 13, 2022 5.0 I was able to learn and master CB in a small amount of time due to the resources and help tutorials they offer Pros I love the way the system is very user friendly! Cons There’s nothing I can say negative at the moment Reason for choosing Centerbase Upper management decided Review Source HP Holly P. Administrator Law Practice Used the software for: Less than 6 months ### "New User: Growing Business" August 19, 2019 5.0 Centerbase has moved our firm into the 21st Century in terms of access through web browser and phone app. Our timekeepers love the straight forward use and it has increased consistency and timing of time entry. The link to LawPay that auto-processes payments has cut our manpower down and increased cash flow for it's ease of use for our clients. We are a Trust/Retainer heavy firm and clients can make one payment and it directs splits between AR and replenishment retainer in trust to the correct accounts, opposed to us manually tracking and writing multiple checks or transfers from one account to the other. Pros The ease of use, I have used several billing and accounting programs over my 25 years experience and must say Centerbase is thoughtful in its approach of what worked and what didn't and compiled an inclusive product that is constantly evolving with ease. Since it is cloud based, upgrades and updates are pushed monthly, no versioning or what for new/annual releases that need to be purchased like on premise software. Cons They are still developing out of the reports, which I wish were more inclusive. However, they have built a comprehensive and easy to use menu to build your own. Their accounting side is fairly new and constantly taking feedback and improving, but still has some AP areas that could be streamlined. I am looking forward to the opening up API where you can add apps to work in conjunction with Centerbase and make it truly a one stop shop for timekeeper and administrator. They are on their way! Alternatives considered [SurePoint Finance Core](https://www.capterra.com/p/121990/Coyote-Accounting/)[Tabs3](https://www.capterra.com/p/2589/Tabs3-Billing/)[Cleo Integration Cloud](https://www.capterra.com/p/123016/Cleo/) Reason for choosing Centerbase the functionality, customizing ability, payment processing, appearance, and ease of use for our attorneys Review Source JZ Jodi Z. Attorney Law Practice Used the software for: I used a free trial ### "Would NOT recommend." December 8, 2022 4.0 I would not recommend this company to any business. Their initial responsiveness is not indicative of the customer service that will be provided once monies are paid. Moreover, their failure to refund monies paid, after they failed to perform, is indicative of a more concerning problem with this company. Pros I was really looking forward to moving my case management system to the clouds, and using 1 system for the 3 areas of law that my practice handled. The Centerbase personnel were also very responsive during our initial discussions, and while they assisted me in becoming familiar with their product. Cons Once I remitted payment for this product, the Centerbase personnel stopped being responsive. Email inquiries from me were not responded to for weeks. An agreed-upon "go live" date came and went, without explanation until after many emails. The company blamed "recent turnover". It has been 5 months since I remitted payment to Centerbase, and there has been no activity on their part, nor has my payment been refunded, despite repeated requests. Reason for choosing Centerbase Centerbase seemed to be the best fit for my 3 areas of law. Review Source Response from Centerbase December 12, 2022 Jodi, we are so sorry. This is not the experience we want for our customers. Our teams are resolving this issue and contacting you shortly. We hope we can win back your trust in the future. Wishing you and your firm the very best. KM KATE M. Senior Associate Attorney Legal Services Used the software for: 2+ years ### "Centerbase Transformed Our Legal Practice" December 4, 2019 5.0 Pros increased our efficiency 10-fold with time keeping and document storage. We had a very clunky timekeeping software before that would crash frequently. So glad to have a better solution! They also have extremely helpful and responsive support, AND their willingness to hold our hands through a massive file migration was super impressive (and something that no competitors were willing to do.). Cons there can be little quirks with saving- especially with excel files- sometimes we have to save to our hard drive directly because it will glitch when saving an excel file on to center base. BUT- every time we have a missing file issue, their support jumps right on it. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Review Source JS Jessica S. Head of Accounting Legal Services Used the software for: 1-2 years ### "Centerbase is Great but Could be Better" August 20, 2019 4.0 Overall I do like using CB because I use it daily. As long as the cons could be worked on, everything would be a 100% great! Pros It's easy on the eyes. Certain reports are easy to use and navigate. Quick at generating invoices, certain reports, emails. Cons 1\. CB needs to have a report feature that shows the legal services with number of hours worked and rates. However, CB only provides expenses per client/matter. 2. It's confusing how to pull up total paid amount to each matter. It confuses accounting and the client. It needs to be clear report that shows attorneys, hours, rates, total. 3. In posted bills, there needs to be a box to let us see only certain origination attorneys and their specific matters. 4. There also needs a contingency setting where it shows rate the legal fees amounts are but doesn't require the client to pay the invoice since it'll be recoup at the end. Reason for choosing Centerbase We believed in the system and agreed to be their first client Review Source KS Kenneth S. Partner Law Practice Used the software for: 2+ years ### "Centerbase" August 19, 2019 5.0 Pros Our firm has used Centerbase for over three years. During this time period, with the assistance of Centerbase, we have become more organized and efficient in our case management while increasing our overall billable hours. We are able to customize Centerbase to manage and track the data that is most helpful to our firm. The file management feature is also a major plus. Finally, the best part about Centerbase is the team behind the project. The Centerbase team has always been there when needed to assist with technical support. Cons In previous versions, the product had problems with lag. This problem has been addressed and fixed. Review Source PT Phuong T. Paralegal Legal Services Used the software for: Less than 6 months ### "AVOID - DO NOT USE! WORSE MANAGEMENT PROGRAM EVER!" August 4, 2021 1.0 I'm so confused why this program has so many good reviews. This is the most frustrating program I've used. The same issues keep coming up and support chooses when they want to reply and never addresses the problem. They offer a solution that is irrelevant or already did on my own. Calendar management is the worst. Missing so many features and program is practically useless. I'm better off manually calendaring everything on my own on Outlook. They constantly have new glitches and bugs. Pros ABSOLUTELY NOTHING. Customer service sucks - literally told me "we have no solution for you" and had to bill our IT guy to do something that Centerbase could have literally done. Features are bonkers. Nothing works properly. Literally a new issue EVERY SINGLE DAY. Cons EVERYTHING! NOTHING WORKS LIKE IT SHOULD BE. CAN'T BELIEVE I'M SAYING THIS BUT CENTERBASE IS WORST THAN CLIO. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) Needed a better legal management program but this was absolute shit. Review Source DB Donna B. President Legal Services Used the software for: 1-2 years ### "Centerbase for Legal Practice management, billing and accounting" August 15, 2019 5.0 We have been using Centerbase for 15 months and love the ability to work from anywhere we can get internet access. We love being able to enter billing items from our phones and it immediately be available to bill. We love that the accounting module is built into the software as well. Pros A completely integrated cloud solution all in one package with immeasurable customization options. Cons How cloud products handle document assembly or document automation. Alternatives considered [CosmoLex](https://www.capterra.com/p/18931/CosmoLex/)[CARET Legal](https://www.capterra.com/p/144573/CARET-Legal/) Reason for choosing Centerbase Customizability, calendar features, how flat fee billing is handled. Review Source JP Judge P. Partner Law Practice Used the software for: 2+ years ### "Firm Management Softward" August 27, 2019 5.0 We have been very happy with Centerbase from the onsight, both in the product itself but moreso in the people behind the product and the service that we have received. Pros We have worked with this developer almost from the day we opened our law firm, and they have walked along side our growth and been responsive to our developing needs as we have grown. The flexibility and adaptability of the software has been critical to our ability to grow. Cons There are parts of the software, such as the document management piece, that are not compatible with our practice. Review Source BB Buck B. Managing Member Law Practice Used the software for: 1-2 years ### "Centerbase Review" November 6, 2019 4.0 Pros It is easy to navigate. It is also very user friendly. We also like the billing function emails. Cons Difficult to update items that have been finalized like invoices. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Centerbase Centerbase could bill emails as they are sent. Switched from [Tabs3](https://www.capterra.com/p/2589/Tabs3-Billing/) Started new firm and was looking for software that could bill emails as they are sent. Review Source DG Daniel G. owner Law Practice Used the software for: 1-2 years ### "Centerbase Makes Life Easy!" August 15, 2019 5.0 It allows me to track my time and create billing records efficiently. I've been ver pleased with this product. Pros It suits my need as a single practitioner perfectly. A lot of thought was obviously given to making it user friendly. Cons My only minor concern was that after a relatively brief period during which I was learning to use this software, support services became less accessible. Review Source ML Moira L. Managing Partner Law Practice Used the software for: 1-2 years ### "Amazing Product!" August 20, 2019 5.0 The customer service is amazing. The CEO is committed to learning from his customers and actively engages and listens to help make the product better every day. Pros Cloud based, user friendly, all in one practice management that integrates with document management software beautifully. Cons This software has really met every need. Review Source IK Ian K. Attorney Law Practice Used the software for: 2+ years ### "Excellent Product and Service" December 4, 2019 5.0 Our experience will Centerbase has been fantastic. The software allows for lawyers to seamlessly maintain their calendars and billing. The customer support is second to none. Pros The Centerbase software is easy to navigate and easily understood by even the most novice computer users. In addition, the customer support that is provided by Centerbase is second to none. Cons There is not any aspects of the software that our office do not enjoy. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.