# Page 10 | Pipeline CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Pipeline CRM the right CRM solution for you? Explore 621 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/75608/PipelineDeals/reviews --- Pipeline CRM 4.3 (621) [View alternatives](https://www.capterra.com/p/75608/PipelineDeals/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of Pipeline CRM ## Showing most helpful reviews Showing 226-250 of 621 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Partner en Recruitment Expert Sales, Finance Legal en HR Human Resources Used the software for: 6-12 months ### "Low cost, pipeline software" February 6, 2019 3.0 good value for money Pros Low cost and fairly easy to use. Nice layout Cons not very extensive, restricted in options, many layers Review Source VR Verified Reviewer President Management Consulting Used the software for: 1-2 years ### "Great CRM and Sales Tool" March 22, 2016 5.0 For the type of deals and breath of customers that we have...I could not imagine a better suited tool for the money. It has the flexibility to be modified yet provide a core set of functionality to keep up with our sales. Pros Flexible, structured, and just the right amount of ease of use for wide adoption. Cons With so many layers of customers...we can't tie them together in a hierarchy very easily. Review Source cH claire H. Estate Agency Real Estate Used the software for: 2+ years ### "Not a bad word to say" March 17, 2017 5.0 I don't have a bad word to say. The customer service is faultless. Pipeline deals are progressive and constantly tweaking their system for better functionality. Clear and easy to use and priceless to our company. Which makes their pricing the cherry on the cake. Thank you Pipeline deals for taking the stress out of my work. I recommend you to everybody. Pros easy to use Cons I would like to brand it to my company more but that's me being picky Review Source Response from SaaS Group March 22, 2017 Claire - Thank you for the review! AH Adreanna H. Office manager Construction Used the software for: 2+ years ### "It's good, but..." February 5, 2019 4.0 Overall, its a good program to use. It helps us keep track of customers, ongoing jobs, and past jobs and customers. Pros Easy to use, has an app, can upload documents to files, cloud based Cons It is very difficult to search by address. You have to go into a people list, modify the columns then search. You should be able to search by an address is the main search field. The app is also not the most user friendly. Review Source EB Eric B. Branch Manager Financial Services Used the software for: 1-2 years ### "We are happy with the overall program and it meets all needs for managing our business database." May 17, 2017 4.0 It is a great management tool for our team as a whole and to manage our database. Customer relations is key to our success and it helps us stay on top of it so nothing falls through the cracks. Pros Scheduling and tracking is easy; communication with other team members is good; ease of note taking; we've been able to follow up with prospects more effectively. Cons We would like to use more color coding or schemes for our customer profile pages and the calendar. With several people on our team it would help with visual organization. Review Source Response from SaaS Group May 17, 2017 Thank you for the review, Eric! We appreciate the feedback. CC Camerin C. Sales & Marketing Manager Automotive Used the software for: 1-2 years ### "PipelineDeals has become the standard for RNR Tire Express" September 5, 2017 5.0 The software allows RNR to organize all incoming leads and track sales more efficiently! Pros EVERYTHING! Customer support is second to none and the software is extremely easy to use, while also being robust! Cons What's not to love!? PipelineDeals is easily the best CRM out there! The customer support team listens and takes action to correct any concerns that arise. Review Source RC Rayna C. Front desk/Client Relations Specialist Construction Used the software for: 2+ years ### "Pipeline for 2 branches of one company. " February 6, 2019 4.0 it helps to group new cxs with tags so that you know what they are interested in or where they are located. We had to create a second PL account for a new branch of our company. it would have been easier if we had the tools and options to achieve this within one PL. PL support is usually very knowledgeable. Pros The ease of Navigation and the Options when adding deals and people. Cons could use more auto fill options. and a search by address option. Review Source MB Michelle B. Account Ex Mechanical or Industrial Engineering Used the software for: 1-2 years ### "just ok" February 5, 2019 2.0 I came from a company that used Salesforce and I loved it. I feel that Pipeline is not as user friendly and doesn't have all the options I really liked with salesforce (mobile app is a biggy). I think its weird that I can't adjust my close dates - its sales...it changes. As mentioned earlier, I don't like how you have to enter a POC first - I lie on a lot of mine. For our type of sales, I can come up with so many ideas on how it could help us more - for example - unless I filter through (which is time consuming) and run a report - I can't "start over" for 2019 with my sales numbers. This CRM is suppose to save me time - not really. Maybe for a quick glance at my main page but for 2019, its not accurate. maybe our company hasn't had the best training and we just don't' know what we don't know..... Pros Its a place to track my wins, losses, and quick look at what I have in my sales funnel Cons I don't like that you HAVE to fill out the POC first. When you're cold calling - you don't always know that information. I have to use a fake one that I keep re using. Review Source DD Daniela D. Director of Communications Hospital & Health Care Used the software for: 2+ years ### "Pipeline Review" February 5, 2019 3.0 Poor customer management and support. Poor product management and planning. Negative experience. Pros Easy to use. Allows for custom sections based on different company needs. Cons Product plan is horrible. They created a customer page and didn't translate some basic functionality from other areas of the software that are crucial for use. Functionality is not consistent across all pages and sections. Review Source VR Verified Reviewer Director of Channel Development Internet Used the software for: 1-2 years ### "Great solution " March 30, 2016 3.0 This is a perfect solution for any business that is looking for a high quality CRM. The software can be customized to fit your very specific business needs. You can track everything, it's great. Pros Easy to use, a ton of customization available, great reporting tools Cons the daily report was changed recently which only shows closed out tasks not the activity which is pretty important Review Source BL Beverly L. Marketing Information Technology and Services Used the software for: 2+ years ### "Good product" February 5, 2019 5.0 Our sales & marketing teams rely on it Pros Fairly intuitive - if I need help support is very responsive. Cons Would like them to ad an author search to Activity notes directly in the people pages. Review Source LA Lindsey A. VP of Business Development Financial Services Used the software for: 2+ years ### "Pipeline thoughts" February 8, 2019 5.0 Overall, I am very satisfied with the product it is very helpful in keeping my team on the same page and up to date with each other in real time. Pros I liked that I was able to customize my options and drop downs. It allowed me freedom to build as my needs and client targets changed. Cons Imports. The mapping process was a bit time consuming I suppose there is not too much that could be done about that though. Review Source Tony R. Inside Sales & Dealer Support at Vermeer MV Solution Machinery Used the software for: Less than 6 months ### "MV Solutions PLD" February 8, 2019 5.0 I like it we came from ACT CRM. It is a lot easier and way more accessible. Pros It flows well with what we do once you get the hang of it. I like that it is cloud base and I can access anywhere including the app on my phone Cons It seems a little clunky at first when your trying to figure out how to use it for our business. I still have a lot to learn about the features but some of the things I am trying to get to my reps seems like there could be a faster way. Review Source JBH Jo Beth H. Account Executive Education Management Used the software for: 2+ years ### "Review PipelineDeals" February 5, 2019 4.0 Have used for three years. Numerous years of custom CRM and database programs. It is easy to navigate around and very intuitive to use. Pros Easy to use and input data. After a quick introduction, do not need additional training so can just dive right in. Cons Search is a little cumbersome at times especially if someone has used () or abbreviations. Have to think like the person that put in the data. Review Source MH Maury H. CEO Computer Software Used the software for: 1-2 years ### "Limited functionality" February 5, 2019 3.0 It's easy to use but doesn't give you much. Pros It is intuitive to use. The screens are self explanatory. Cons Very limited functionality. With the basic package there is no ability to mass email, the Outlook plug in causes Outlook to crash and the LinkedIn integration is absolutely minimal. There isn't even a feature to check for dupes. Review Source DH Derek H. Account Rep Environmental Services Used the software for: 1-2 years ### "Easy enough for a brand new CRM user" February 5, 2019 5.0 My overall experience is that PipelineDeals, because of its superior customer service and intuitive functionality of its software, is very enthusiastic. It will soon be a leading competitor to Salesforce. Pros The software is as easily interfaceable as any other CRM out there. If you are a first time user of CRMs there is no learning curve. Very self explanatory. Cons Because of the available, knowledgeable customer service I have not found anything wrong with the software itself. Once a problem I was having was explained I always saw the reasoning for the programming. Review Source AV Adam V. Used the software for: ### "A great blend of customization and ease-of-use." September 9, 2010 5.0 I tried out Salesforce, Highrise and several other CRM apps before going with Pipeline Deals. I feel like CRM packages like Salesforce have way too much stuff/junk and it feels way over built, on the other hand packages like Highrise have virtually no customization and lacks essential features. I am a creative person not a salesperson and I've easily been able to adapt their software to my sales needs. The best part is I can create sales templates to remind me to follow-up and track which of my sales leads have the best return on investment. Since I've started using their software I've been able to keep track of my opportunities and close more deals. I also forward my e-mails to Pipeline Deals, this way I can keep track of all the communication going out or coming in for deal. I can also keep track of which people are associated with the deal. If someone calls me and I haven't spoken to them in six months I can quickly find out what we were talking about. Pros \- Adding custom fields is a snap. - I like the social networking features associated with my contacts - The lead and deal templates save me a lot of time keeping track of who I should contact follow-up on my sales. - Customizable interface. Cons I would like the Pipeline Deals team to create a project management software as well. Currently I use the Tasks and Events to-dos in the Deals tab to track project management items, it works great for me. Review Source YG YANET G. collection specialist Automotive Used the software for: 1-2 years ### "ease" February 7, 2019 5.0 Pros It is easy to get the hang of it with practice Cons What i find difficult at times, is to edit the person for example the home address etc, also when a person has more than one deal, at times if you post whether it is on the person side it does not link to all the deals or its vice versa I cannot recall at the moment Review Source KV Kelly V. Customer Service Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Great and simple CRM that everyone on your team will enjoy" February 5, 2019 5.0 Having used quite a few different CRM's, this Pipeline program is wonderful and simple and best of all, their customer service is superb. Definitely recommend. Pros Super simple interface. A lot of features but not overwhelming. For a CRM program, it checks off all the most important items when maintaining your customer base. Cons Would like to be able to generate campaigns straight from Pipeline. Review Source FS Frank S. Office Assitant Construction Used the software for: 2+ years ### "Pipeline Review" February 7, 2019 4.0 If I had a personal business myself I would use Pipeline as well. It's an efficient tool. Pros I am able to track leads throughout this software and create reports. Through this program I am able to determine deadlines and status's of our project. Cons There are limited options sometimes. Additionally I am not able to search for PO#'s/addresses. unless they are within the title. Review Source MP Melissa P. Account Managee Health, Wellness and Fitness Used the software for: 2+ years ### "Great software" February 8, 2019 5.0 Pros Easy to learn, easy to use. Very user friendly. Cons The app isn’t very user friendly. It crashes a lot. But when it works and you can figure it out it’s great Review Source LM Leah M. Benefits Specialist Insurance Used the software for: 2+ years ### "Review of PipelineDeals" February 5, 2019 5.0 I don't know how I kept track of anything prior to Pipeline Deals and my business would suffer greatly without it. Pros I love the tracking! I stay so organized by using PipelineDeals because it tracks everything for me. I also would not be able to function without my todo list! Cons If I had to choose it would be price. Maybe in the future the price can go down with more users? Review Source VR Verified Reviewer Market Sales Manager Wholesale Used the software for: 2+ years ### "Sales tracking" February 5, 2019 5.0 Pros Being able to share deals with multiple team members. Cons Finding specific information not related to a personal deal Review Source RG Rashad G. Account Executive Business Supplies and Equipment Used the software for: 2+ years ### "PipelineDeals review" February 5, 2019 5.0 I am able to add accounts with ease and update them as necessary. Overall it is a good system software. Pros It is very user friendly and easy to use. Cons When typing in a name for the search you have to be precise in order to find the account. If you are not it won't find it. Also, I don't like the auto-populate aspect of it. I don't think it is necessary and not helpful. Review Source VR Verified Reviewer Used the software for: 1-2 years ### "Best Customer Service in the CRM world" March 22, 2016 4.0 I've worked with about a half dozen CRMs. PipelineDeals is far and away the best when it comes to customer service which helps a lot if you're managing the system yourself. The UX is super-easy. Pros Great Support, easy to use, Solid Functionality Cons They are constantly adding new ones, but having even more integrations with other software would be useful. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.