--- title: "Avalara Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Avalara Software - reviews, pricing plans, popular comparisons to other Sales Tax products and more." source_url: "https://www.capterra.com/p/75673/AvaTax/" page_type: "product" language: "en" publication_date: "2026-11-02" --- # Avalara Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 2, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Avalara ## What is Avalara? Avalara helps businesses get tax compliance right. With solutions for various transaction taxes, including sales and use, VAT, excise, and communications, The Avalara tax compliance suite enables you to calculate taxes, file and remit returns, and comply with document management requirements. Avalara offers 1,200+ integrations for accounting systems, ERP and CRM providers, and ecommerce software as well as professional services and training support. ## What is Avalara used for? [Sales Tax](https://www.capterra.com/sales-tax-software/)[Accounting](https://www.capterra.com/accounting-software/)[Corporate Tax](https://www.capterra.com/corporate-tax-software/) Overall rating Based on 364 user reviews Reviews sentiment Positive 76% Neutral 7% Negative 16% Pros & cons Intuitive and accessible platform Comprehensive and flexible reporting Persistent technical and integration problems Unclear billing and cancellation practices Starting price $79 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Avalara alternatives Highest Rated [4.8 (16)](https://www.capterra.com/p/10014186/Kintsugi/#reviews) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (684)](https://www.capterra.com/p/163115/Zoho-Books/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.3 (718)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/75673/AvaTax/alternatives/) ## FAQs about Avalara Overview ### What problems does Avalara solve? Avalara solves the burden of calculating sales and use tax across changing jurisdictions, channels, products, and customer exemptions. It automates tax determination, return filing, liability reporting, nexus monitoring, and certificate collection. Finance, accounting, ecommerce, operations, and multi-state businesses benefit by reducing manual invoice checks, reconciliation work, and audit preparation. Answer based on 254 reviews Overview ### Which roles and teams benefit most from Avalara? Avalara is most used by controllers, CFOs, and finance leaders who manage sales-tax calculation, filing, and compliance across transactions. Accountants, tax managers, and accounts-receivable teams rely on it to apply correct rates, reconcile tax records, and prepare returns. CEOs and owners use it to oversee compliance risk as businesses grow. Answer based on 352 reviews Overview ### What company size and industries is Avalara built for? Avalara is used primarily by small businesses and retailers, representing 72% and 16% of reviewers. It also serves manufacturers, software companies, hospitality businesses, accounting firms, communications providers, and international traders. Reviewer data includes computer software (12%) and wholesale (9%). Sales tax is the main use case for 91% of reviewers. Answer based on 365 reviews Features and Usability ### What are the key features of Avalara? Avalara includes tax calculation for applying customer tax rates, tax filing with review and approval workflows, and sales tax management for reporting and filing activities. Taxability verification supports tax determinations, while reporting tools let teams extract tax reports and review filing records. Avalara also covers Tax Compliance. Answer based on 38 reviews Integrations ### Which third-party tools and platforms does Avalara integrate with? Avalara integrates with over 20 third-party platforms, including NetSuite, QuickBooks Online, QuickBooks Desktop Enterprise, Acumatica Cloud ERP, Adobe Commerce, BigCommerce, Dynamics 365, SAP Business One, and Sage Intacct. Its connections support tax calculation and related workflows across ERP, accounting, ecommerce, and business management systems. Answer based on 83 reviews Getting Started and Support ### How easy is Avalara to implement? Avalara supports implementation with integrations, training materials, and onboarding help, but setup can require substantial preparation. Multi-state, multi-entity, and international businesses often need careful configuration, registrations, and connector testing. Some teams find implementation staff and account managers helpful, while others encounter unclear requirements, documentation gaps, compatibility problems, or delayed support. Answer based on 69 reviews Getting Started and Support ### How easy is it to onboard and train a team on Avalara? Avalara offers in-person and live online training, webinars, documentation, and videos to support adoption. Reviewers say everyday users can learn core sales tax tasks with available articles and support, while administrators and teams managing integrations, multiple entities, tax mapping, or reporting often face a steep initial learning curve and need more hands-on guidance. Answer based on 12 reviews Getting Started and Support ### What customer support options does Avalara offer, and how do users rate the experience? Avalara offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe staff as knowledgeable, helpful, and prompt, particularly for onboarding and routine issues. Others report slow replies, lengthy phone waits, inconsistent follow-through, and difficulty resolving complex technical or billing cases. Answer based on 153 reviews Features and Usability ### How accurate are Avalara sales tax calculations? Avalara automates sales tax calculations across transactions and connected ERP or ecommerce systems. Finance teams value exemption certificate handling, nexus tracking, reporting, and reduced manual work. Results depend on accurate configuration and tax mapping, however, and some businesses report calculation errors or slow resolution for specialized local tax rules. Answer based on 209 reviews ## Who uses Avalara? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and accessible platform 81% positive reviews out of 42 Most reviewers describe ease of use as a key benefit, highlighting intuitive navigation and straightforward setup. Persistent technical and integration problems 77% negative reviews out of 61 Most reviewers report recurring bugs, unresolved errors, and slow or ineffective support for technical issues. Katherine T. ERP Administrator, 201 - 500 employees. "Installed package contains locked-down flows, Apex classes, and process builders with errors that admins cannot update" Comprehensive and flexible reporting 81% positive reviews out of 26 Most reviewers find reporting features valuable, noting easy report generation, compliance support, and clear data access. Unclear billing and cancellation practices 97% negative reviews out of 37 Most reviewers indicate frequent overcharges, hidden fees, and difficulty canceling or resolving billing disputes. Dodie K. Owner, 2 - 10 employees. "Somehow I went from a free account, to being billed $50/year, $240/year, to suddenly $7K/year with no notice. And when I cancelled my account per there knowledge base/support article, they still charged me." Widespread dissatisfaction and frustration 100% negative reviews out of 30 Most reviewers describe negative experiences, citing ongoing disappointment, unresolved problems, and poor overall interactions. ## Features AI summary Based on 543 Sales Tax reviews Capterra data shows that buyers of sales tax software rank the following features as their top priorities: - **Sales Tax Management** (**61%** of reviewers rated this feature as critical) - **Tax Compliance** (**67%**) - **Tax Calculation** (**67%**) Avalara supports all three of the features reviewers value most: **Sales Tax Management**, **Tax Compliance**, and **Tax Calculation**. Together, these capabilities help businesses manage tax obligations more accurately, calculate rates correctly across transactions, and stay compliant with changing requirements, allowing teams to reduce manual work and handle sales tax with more confidence. Sales Tax Management 3.5 (47) 80.85% of 47 reviewers that rated this feature as important or highly important Calculation of consumption tax imposed on the sale of goods/services Tax Compliance 3.7 (78) 85.90% of 78 reviewers that rated this feature as important or highly important Avalara offers tools to help you stay compliant with changing tax laws and filing schedules. Some reviewers find it helpful for organizing filings and reducing compliance worries, but others report inaccuracies, missed deadlines, and insufficient support for ensuring compliance. Tax Calculation 3.8 (82) 82.93% of 82 reviewers that rated this feature as important or highly important With Avalara, you can automate tax calculations across multiple jurisdictions. Users think it simplifies rate management and reduces manual effort, though some mention calculation errors, inconsistent results, and difficulties with setup or support. Value Added Tax (VAT) 3.0 (25) 60.00% of 25 reviewers that rated this feature as important or highly important Goods and services tax Accounting 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Tax Filing 3.5 (66) 87.88% of 66 reviewers that rated this feature as important or highly important The completion of documentation that calculates earned income and the taxes to be paid, also called a tax return Avalara 33 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Accounts Payable: Track money owed to a company's creditors/suppliers - Accounts Receivable: Track outstanding invoices and the money owed from clients - Address Validation: Verifies and confirms the accuracy of an address - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Bank Reconciliation: Compare and match accounting/financial records with corresponding bank statements - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Corporate/Business: Software specialized for corporate use - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Filing: Transmit documents to regulatory authorities over the web - Exemption Management: Identify and track situations that legally reduce financial liability - Financial Reporting: Generate reports to assess the financial performance of an organization - For eCommerce: Intended to be used by online stores - General Ledger: Centralized accounting record which tracks all financial transactions - Multi-Currency: Manage and handle various international currencies - Purchase Order Management: Create, send, and track purchase orders and their statuses - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Tax Calculation: With Avalara, you can automate tax calculations across multiple jurisdictions. Users think it simplifies rate management and reduces manual effort, though some mention calculation errors, inconsistent results, and difficulties with setup or support. - Tax Compliance: Avalara offers tools to help you stay compliant with changing tax laws and filing schedules. Some reviewers find it helpful for organizing filings and reducing compliance worries, but others report inaccuracies, missed deadlines, and insufficient support for ensuring compliance. - Tax Filing: The completion of documentation that calculates earned income and the taxes to be paid, also called a tax return - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction Tracking: Track movement of transactions across accounts - Value Added Tax (VAT): Goods and services tax - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 3.9 (364) 3.9 Based on 364 reviews ## Pricing Value for money 3.6 (320) Core Compliance $79.00 Flat Rate,Per Month Core Compliance + SST Services $69.00 Flat Rate,Per Month Custom Contact Avalara for details Value for money 3.6 (320) 3.6 Based on 320 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (335) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (335) 3.4 Based on 335 reviews ## User reviews Overall rating 4.0 Based on 364 reviews Filter by rating Counts reflect reviews available in this feed. 5(185) 4(93) 3(27) 2(16) 1(43) Mentioned topic Recent reviews first, then most helpful RE Reviewer Controller Used the software for: 1-3 years ### "Makes Multi-State Sales Tax Compliance Much Easier" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 5, 2026 Overall, my experience with Avalara has been positive. It has made managing sales tax across multiple states much more efficient and has reduced the amount of manual work involved. There is a learning curve, but once you understand the system, it is a valuable tool for managing sales tax compliance. Pros What I like most about Avalara is that it simplifies sales tax compliance across multiple states and jurisdictions. The automated tax calculations save a significant amount of time and help reduce the risk of errors when determining the correct tax rates. Cons What I like least about Avalara is that the system can sometimes be difficult to navigate when researching specific taxability or jurisdiction questions. Some situations still require additional research, and it is not always easy to understand how Avalara arrived at a particular tax determination. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Senior accounting specialist Used the software for: 3-5 years ### "Responsive Service, More Guidance Needed" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 1, 2026 Pros What I liked most about Avalara’s reply was that it was clear, detailed, and directly addressed my concerns. The response was professional, easy to understand, and provided the information needed to move forward. Cons I would have appreciated more detailed information and clearer guidance on how to resolve the issue. Some of the information provided was unclear, which made it difficult to determine the next steps. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Accounting Used the software for: 3-5 years ### "Accounting " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 1, 2026 It has been positive. It has helped sale taxes management and reduce the risk of compliance mistakes. We work with this software which reduce manual transactions. Pros It helps to integrate the ecommerce and accounting system. It reduces manual work and helping ensure the tax rates applied accurately. The reporting tools and compliance automation valuable for our businesses. Cons Avalara helps to ensure tax rates and are applied accurate and automatically. It is helping to improve tax compliance processes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Controller Used the software for: 1-3 years ### "accounting manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 1, 2026 We have been using Avalara for 1.5 years, and I am very satisfied about I like Avalara's both automated service and 24 7 services. Pros Avalar's reporting and filing the returns are great whenever I need. We have been using Avalara for 1.5 years, Cons I like Avalara's both automated service and 24 7 services. We have been using Avalara for 1.5 years, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MK Mohammad K. Tax Manager Used the software for: 3-5 years ### "Helpful tool for managing sales tax compliance" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 1, 2026 Overall, I’ve had a positive experience with Avalara. It has made sales tax processes more manageable, and I’m happy with the product. Pros Avalara helps streamline sales tax compliance and reduces the manual work involved in managing tax calculations and filings. Cons The initial setup and some of the more advanced features take time to learn. I’d also like certain reports and settings to be easier to navigate, but overall I’m happy with Avalara. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Accountant Used the software for: 3-5 years ### "Efficient and User-Friendly Tax Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 1, 2026 My overall experience has been very positive. It streamlines tax processes, improves efficiency, and provides helpful reporting tools. Pros Avalara is easy to use and helps automate tax compliance, saving time and improving accuracy. that's my opinion Cons Some reports can be difficult to find at first, and certain features require additional training to use effectively. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Assistant Controller Used the software for: 3-5 years ### "Avalara Saves Us A Lot of Time!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 1, 2026 We have been with Avalara since 2013 and it has helped us as a small business in so many ways. Less frustration on determining rates, exemptions and more. Pros You know you are charging the correct rates based on location and product type every time you make a sale. Cons Sometimes it is hard to communicate an issue, it may take a few tries through the help desk to get the issue resolved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Controller Used the software for: 3-5 years ### "AVALARA - A True Friend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 1, 2026 Our company has been with AVALARA for about 15 years or more. We have been using Avalara service for AvaTax, Exemption Certificate Management Pro-Customer Exemptions, Managed Returns, 1099 filing and also for W9 Management. Our account Manager is very knowledgeable, supportive and co-operative in addressing the updated and issues(if any). Avalara has a solution to the problem, so it gives us a sense of confidence to reach out to the support team. Avalara - a helpful hand for every business. Pros Avalara is the most reliable source of information when it comes to tax compliance. It gives us a sense of confidence so far as the tax rules are concerned as Avalara take care of the daily updates of the state rules and complete the tax filings correctly. Avalara has a support team for any questions, notices or issues, that handles the case within 24 hours. Cons One thing less attractive about Avalara is - It has its own template of completing the filing of the tax returns and that needs to be followed even if it is a very tedious process. A perfect example is claiming the tax credits. The process is to credit and rebill the entire invoice and not just claim the tax credits Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PK Paul K. Accounts Payable and Floor Manager Used the software for: 3-5 years ### "Strong Value, Solid Security, and Reliable Tax Filing, Worth the Learning Curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2026 We've relied on Avalara since October 2022 for sales tax compliance, tax return filing, and reporting at CivilGEO, Inc. Despite an initial learning curve, the platform has proven strong on security and given us excellent value for money as a small business. AvaTax and ECM Pro work well together for calculations and exemption certificates, and their team supported our SST registrations as we crossed state thresholds. The one area outside its scope is payroll, which we handle with a separate tool. We're now working with Avalara on OSS registration for the EU and VAT registration for Canada, extending the same reliable compliance support internationally. Pros As the accounting lead at CivilGEO, Inc. since October 2022, I've been very happy with the value for money Avalara provides, for a small business like ours, it's far more cost-effective than hiring additional tax staff. AvaTax handles tax calculations accurately, and the reporting is detailed and easy to pull for audits or internal reviews. ECM Pro makes exemption certificate management simple, and tax return filing across multiple states has become much smoother, including getting SST numbers whenever we cross a nexus threshold. Security has also been strong, we've never had concerns about how our financial data is handled or stored. Cons The learning curve is steep at first, particularly when setting up and connecting AvaTax with ECM Pro — it took real time for our small business team to get fully comfortable with the platform. One gap is payroll: Avalara doesn't offer payroll tax support, so we still manage that separately, which means payroll and sales tax return filing live in two different systems. International expansion (we're currently working with them on OSS registration for the EU and VAT for Canada) has also taken longer than we'd like. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Accounting Used the software for: Less than 1 year ### "Avalara support within Manufacturing" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 August 12, 2026 Avalara University could be better to better understand but gives the basics for set up. More topics for moving forward and using the system would be good for non-CFO roles. Minimal frustrating moments with back filing directions/pricing. Pros The comfort of knowing we are in compliance and filings are being done. Reporting makes it easy to see things if needed. Avalara University helps assist with learning how to use the system as a new employee/user. Cons Account Manager can be difficult to reach for a rapid response without having to create a case and wait for someone to connect. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/75673/AvaTax/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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