--- title: "Avalara Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Avalara Software - reviews, pricing plans, popular comparisons to other Sales Tax products and more." source_url: "https://www.capterra.com/p/75673/AvaTax/" page_type: "product" language: "en" --- # Avalara Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Avalara ## What is Avalara? Avalara helps businesses get tax compliance right. With solutions for various transaction taxes, including sales and use, VAT, excise, and communications, The Avalara tax compliance suite enables you to calculate taxes, file and remit returns, and comply with document management requirements. Avalara offers 1,200+ integrations for accounting systems, ERP and CRM providers, and ecommerce software as well as professional services and training support. ## What is Avalara used for? [Sales Tax](https://www.capterra.com/sales-tax-software/)[Accounting](https://www.capterra.com/accounting-software/)[Corporate Tax](https://www.capterra.com/corporate-tax-software/) Overall rating Based on 357 user reviews Reviews sentiment Positive 76% Neutral 8% Negative 17% Pros & cons Intuitive and accessible platform Comprehensive and flexible reporting Persistent technical and integration problems Unclear billing and cancellation practices Starting price $79 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Rating Breakdown 4.0 +− Features3.9 Value for Money3.5 Ease of Use3.8 Customer Service3.4 Rating Breakdown 4.0 Features3.9 Value for Money3.5 Ease of Use3.8 Customer Service3.4 ## Avalara Reviewers Verdict Updated September 2026 AI summary - Avalara is a fit for businesses seeking automated tax calculation and filing across multiple jurisdictions with accessible setup. - Users most consistently value its intuitive interface and straightforward navigation, which lower the barrier to getting started. - It supports daily operations by simplifying tax compliance tasks and reducing manual calculation work. - Buyers may need to accept some trade-offs, including inconsistent communication, account management turnover, and unclear billing or cancellation practices. - Avalara works well for companies prioritizing ease of use in tax automation, but may frustrate those needing reliable support and transparent billing. ## Avalara alternatives Highest Rated [4.8 (16)](https://www.capterra.com/p/10014186/Kintsugi/#reviews) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (680)](https://www.capterra.com/p/163115/Zoho-Books/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.0 (628)](https://www.capterra.com/p/174753/Sage-50cloud/reviews/) Starting price $124.42 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [4.3 (716)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/75673/AvaTax/alternatives/) ## FAQs about Avalara Overview ### What problems does Avalara solve? Avalara solves manual sales tax calculation, rate maintenance, reconciliation, and filing headaches by integrating with ERP and ecommerce systems, keeping jurisdiction rules current, and providing drill-down reports for audits and month-end close. Finance, tax, accounting, and ecommerce teams benefit most when managing multistate compliance with limited internal tax resources. Answer based on 94 reviews Overview ### Which roles and teams benefit most from Avalara? Avalara is most used by finance, accounting, and tax teams, including controllers, accountants, and tax managers who need to automate sales tax calculations, filing, and compliance reporting. CFOs, CEOs, owners, and presidents rely on it for risk reduction, audit readiness, and scalable tax management across growing multi-state operations. Answer based on 344 reviews Overview ### What company size and industries is Avalara built for? Avalara is built primarily for small businesses, which make up 72% of reviewers, with retail leading at 16%. It also serves manufacturers, software companies, hospitality businesses, accounting firms, communications providers, and international traders, with computer software at 12% and wholesale at 9%, mainly for sales tax. Answer based on 357 reviews Features and Usability ### What are the key features of Avalara? Avalara includes core tax automation features like sales tax calculation, tax filing, sales tax reporting, and exemption certificate management. Differentiating capabilities include ERP and eCommerce integrations, address-based taxability verification, nexus tracking alerts, and APIs for embedding real-time tax calculations into invoicing and checkout workflows. Answer based on 209 reviews Integrations ### Which third-party tools and platforms does Avalara integrate with? Avalara integrates with NetSuite, QuickBooks Online, QuickBooks Desktop Enterprise, Sage Intacct, Zoho Books, Sana Commerce, and Accounting Seed. It also supports over 20 integrations across ERP, accounting, and ecommerce platforms, including Adobe Commerce, BigCommerce, Dynamics 365, SAP Business One, and Acumatica Cloud ERP. Answer based on 86 reviews Getting Started and Support ### How hard is it to implement Avalara? Avalara takes time to implement, especially for businesses with complex systems, multiple entities, or international requirements. Many finance and ecommerce teams get good results after onboarding and integration, but some small businesses find setup confusing, documentation uneven, and support too limited when configuration, compatibility, or registration issues appear. Answer based on 69 reviews Getting Started and Support ### How easy is it to onboard and train a team on Avalara? Avalara offers in-person training, live online sessions, webinars, documentation, and videos, giving teams several ways to learn. Reviewers say everyday users can get started with available articles, webinars, and support, while admins, beginners, and teams handling complex tax setups or integrations often face a steeper learning curve and need more hands-on guidance. Answer based on 11 reviews Getting Started and Support ### What customer support options does Avalara offer, and how do users rate the experience? Avalara offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as knowledgeable, courteous, and helpful during setup and issue resolution, but experiences are mixed: many report slow replies, long phone waits, inconsistent follow-up, and uneven handling of complex billing or integration problems. Answer based on 153 reviews Features and Usability ### How well does Avalara handle sales tax calculation? Avalara automates sales tax calculation well for many businesses with multi-state, ecommerce, and ERP-connected operations. Finance teams value the reduced manual work, exemption handling, and compliance reporting, but setup can be demanding and some companies report mapping errors, jurisdiction issues, or slow support when calculations need correction. Answer based on 209 reviews ## Who uses Avalara? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and accessible platform 81% positive reviews out of 42 Most reviewers describe ease of use as a key benefit, highlighting intuitive navigation and straightforward setup. Persistent technical and integration problems 77% negative reviews out of 61 Most reviewers report recurring bugs, unresolved errors, and slow or ineffective support for technical issues. Katherine T. ERP Administrator, 201 - 500 employees. "Installed package contains locked-down flows, Apex classes, and process builders with errors that admins cannot update" Comprehensive and flexible reporting 81% positive reviews out of 26 Most reviewers find reporting features valuable, noting easy report generation, compliance support, and clear data access. Unclear billing and cancellation practices 97% negative reviews out of 37 Most reviewers indicate frequent overcharges, hidden fees, and difficulty canceling or resolving billing disputes. Dodie K. Owner, 2 - 10 employees. "Somehow I went from a free account, to being billed $50/year, $240/year, to suddenly $7K/year with no notice. And when I cancelled my account per there knowledge base/support article, they still charged me." Widespread dissatisfaction and frustration 100% negative reviews out of 30 Most reviewers describe negative experiences, citing ongoing disappointment, unresolved problems, and poor overall interactions. ## Features AI summary Based on 543 Sales Tax reviews Capterra data shows that buyers of sales tax software rank the following features as their top priorities: - **Sales Tax Management** (**61%** of reviewers rated this feature as critical) - **Tax Compliance** (**67%**) - **Tax Calculation** (**67%**) Avalara supports all three of the features reviewers value most: **Sales Tax Management**, **Tax Compliance**, and **Tax Calculation**. Together, these capabilities help businesses manage tax obligations more accurately, calculate rates correctly across transactions, and stay compliant with changing requirements, allowing teams to reduce manual work and handle sales tax with more confidence. Sales Tax Management 3.3 (42) 78.57% of 42 reviewers that rated this feature as important or highly important Calculation of consumption tax imposed on the sale of goods/services Tax Compliance 3.6 (72) 84.72% of 72 reviewers that rated this feature as important or highly important Avalara offers tools to help you stay compliant with changing tax laws and filing schedules. Some reviewers find it helpful for organizing filings and reducing compliance worries, but others report inaccuracies, missed deadlines, and insufficient support for ensuring compliance. Tax Calculation 3.7 (77) 81.82% of 77 reviewers that rated this feature as important or highly important With Avalara, you can automate tax calculations across multiple jurisdictions. Users think it simplifies rate management and reduces manual effort, though some mention calculation errors, inconsistent results, and difficulties with setup or support. Value Added Tax (VAT) 3.0 (25) 60.00% of 25 reviewers that rated this feature as important or highly important Goods and services tax Accounting 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Tax Filing 3.4 (63) 87.30% of 63 reviewers that rated this feature as important or highly important The completion of documentation that calculates earned income and the taxes to be paid, also called a tax return Avalara 31 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Accounts Payable: Track money owed to a company's creditors/suppliers - Accounts Receivable: Track outstanding invoices and the money owed from clients - Address Validation: Verifies and confirms the accuracy of an address - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Bank Reconciliation: Compare and match accounting/financial records with corresponding bank statements - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Corporate/Business: Software specialized for corporate use - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Filing: Transmit documents to regulatory authorities over the web - Exemption Management: Identify and track situations that legally reduce financial liability - Financial Reporting: Generate reports to assess the financial performance of an organization - For eCommerce: Intended to be used by online stores - General Ledger: Centralized accounting record which tracks all financial transactions - Multi-Currency: Manage and handle various international currencies - Purchase Order Management: Create, send, and track purchase orders and their statuses - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Tax Calculation: With Avalara, you can automate tax calculations across multiple jurisdictions. Users think it simplifies rate management and reduces manual effort, though some mention calculation errors, inconsistent results, and difficulties with setup or support. - Tax Compliance: Avalara offers tools to help you stay compliant with changing tax laws and filing schedules. Some reviewers find it helpful for organizing filings and reducing compliance worries, but others report inaccuracies, missed deadlines, and insufficient support for ensuring compliance. - Tax Filing: The completion of documentation that calculates earned income and the taxes to be paid, also called a tax return - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction Tracking: Track movement of transactions across accounts - Value Added Tax (VAT): Goods and services tax - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 3.9 (356) 3.9 Based on 356 reviews ## Pricing Value for money 3.5 (312) Core Compliance $79.00 Flat Rate,Per Month Core Compliance + SST Services $69.00 Flat Rate,Per Month Custom Contact Avalara for details Value for money 3.5 (312) 3.5 Based on 312 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (327) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (327) 3.4 Based on 327 reviews ## User reviews Overall rating 4.0 Based on 357 reviews Filter by rating 5(179) 4(92) 3(27) 2(16) 1(43) Mentioned topic Sorted by most recent PK Prabhat K. Accounts Payable and Floor Manager Computer Software ### "Strong Value, Solid Security, and Reliable Tax Filing, Worth the Learning Curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2026 We've relied on Avalara since October 2022 for sales tax compliance, tax return filing, and reporting at CivilGEO, Inc. Despite an initial learning curve, the platform has proven strong on security and given us excellent value for money as a small business. AvaTax and ECM Pro work well together for calculations and exemption certificates, and their team supported our SST registrations as we crossed state thresholds. The one area outside its scope is payroll, which we handle with a separate tool. We're now working with Avalara on OSS registration for the EU and VAT registration for Canada, extending the same reliable compliance support internationally. Pros As the accounting lead at CivilGEO, Inc. since October 2022, I've been very happy with the value for money Avalara provides, for a small business like ours, it's far more cost-effective than hiring additional tax staff. AvaTax handles tax calculations accurately, and the reporting is detailed and easy to pull for audits or internal reviews. ECM Pro makes exemption certificate management simple, and tax return filing across multiple states has become much smoother, including getting SST numbers whenever we cross a nexus threshold. Security has also been strong, we've never had concerns about how our financial data is handled or stored. Cons The learning curve is steep at first, particularly when setting up and connecting AvaTax with ECM Pro — it took real time for our small business team to get fully comfortable with the platform. One gap is payroll: Avalara doesn't offer payroll tax support, so we still manage that separately, which means payroll and sales tax return filing live in two different systems. International expansion (we're currently working with them on OSS registration for the EU and VAT for Canada) has also taken longer than we'd like. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 17, 2026 Prabhat, thank you for sharing such detailed feedback about your experience with Avalara AvaTax and ECM Pro. We are grateful for the opportunity to partner with CivilGEO. We appreciate you highlighting areas where we can improve, including payroll support, as it helps guide our future product roadmap. Our team is fully committed to supporting your global expansion into Canada and the EU, and we look forward to continuing to serve you. TI Tiffany I. Accounting Warehousing ### "Avalara support within Manufacturing" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 August 11, 2026 Avalara University could be better to better understand but gives the basics for set up. More topics for moving forward and using the system would be good for non-CFO roles. Minimal frustrating moments with back filing directions/pricing. Pros The comfort of knowing we are in compliance and filings are being done. Reporting makes it easy to see things if needed. Avalara University helps assist with learning how to use the system as a new employee/user. Cons Account Manager can be difficult to reach for a rapid response without having to create a case and wait for someone to connect. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 17, 2026 Thank you for taking the time to write about your experience using Avalara, we appreciate your feedback. IG Isaac G. Controller Machinery ### "The best worst company there is." 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 10, 2026 Avalara is the gold standard for Tax accuracy. They know this, and charge as such, while providing as little support as possible. They know you don't have any other options, so they get away with it. Pros TAX ACCURACY. That is the one and only thing they provide. They sell other benefits, but i've not found any to actually be a PRO. Cons VERY EXPENSIVE. Their integration software is bare bones. They are now at the point of vibecoding their entire website. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 11, 2026 Isaac, thank you for taking the time to share your experience. We are sorry to hear about your frustration with support and pricing. If there are any questions or concerns we can help address, please email customercare@avalara.com. GA Gabby A. Business Analyst Financial Services ### "Must have tool for US tax compliance operating in overseas" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 27, 2026 Pros Ability to calculate US tax without having to worry about it. It has seamless connection to Netsuite so easy to use Cons Cost can be a burden for small company and customer service can improve but I find it mainly it is related to the time difference Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 4, 2026 Hi Gabby, thanks for taking the time to share your review. We’re glad to support your tax compliance so you can stay focused on your work. We appreciate your feedback and are grateful to have you as a customer! SP Sonu P. Systems Analyst Consumer Goods ### "Reliable Tax Automation for Growing Ecommerce Businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 18, 2026 Overall, our experience with Avalara has been very positive. It provides strong value for money for medium to large businesses dealing with complex tax requirements. The platform improves efficiency for payroll-related tax handling, invoicing accuracy, and compliance management while reducing manual intervention. It is particularly useful for ecommerce and multi-subsidiary environments where tax compliance can otherwise become difficult to manage. Team collaboration has also improved because finance and operations teams can work from a more standardized process. Pros Avalara has made tax management much easier across multiple regions and sales channels. The automation around sales tax calculations, invoicing, and compliance reporting saves a significant amount of manual work for our finance team. Integration with ERP and ecommerce platforms is strong, and once configured properly, it runs reliably in the background. It has also helped reduce errors and improved confidence during audits and reconciliations. Cons The initial setup and learning curve can be quite complex, especially for businesses operating across multiple entities or countries. Some configuration areas are not very intuitive, and troubleshooting tax mapping issues can take time. Support response times can vary depending on the issue complexity. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2026 Thank you for taking the time to share such thoughtful feedback! We’re glad to hear that Avalara has helped make tax management easier and reduced manual work for your team. We also appreciate your honest feedback around setup complexity and support response times as we continue to look for ways to improve the customer experience. Thanks again for being part of the Avalara community. Christina N. Controller Computer Software ### "Good software, terrible support." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 May 8, 2026 Overall, Avalara is still a solid platform for tax calculation, filing automation, and nexus tracking, but the support experience and value of some add-on services have declined. Pros Has become a “default stack” tool for sales tax compliance. The nexus tracking feature is especially useful now that economic nexus thresholds vary so much by state and can change over time. Cons That said, support has noticeably declined since the company was sold. We ran into an issue where a special City of Chicago lease tax was not calculating correctly, and it took more than two months to get resolved. For tax software, that kind of delay can create real operational headaches. I’d also recommend avoiding their state registration service. The process required us to complete a long, detailed questionnaire that largely defeated the purpose of outsourcing the work in the first place. If your team already understands the registration requirements, you’ll likely save both time and money by handling registrations directly with the states yourself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2026 Hi Christina, thank you for sharing your experience with Avalara. We appreciate your feedback on support and services and understand the frustration described. Please contact customercare@avalara.com if you’re open to continuing the conversation so we can learn more. Ashley L. AR AP Lead Oil & Energy ### "Great investment for any business, big or small! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 30, 2026 I have loved everything about Avalara. The customer service is great. Their follow up when you do have an issue, to make sure the issue is resolved is amazing. Great customer service. Pros The product is user friendly. I don't think i use avalara to its full potential but it does make it very easy to navigate and the fact that they register in states for you, make life so much easier! Reporting is very seamless and their reports are great. Cons The instructions for beginners can have a learning curve. There needs to be someone that can give you a demo once you have to register in a state and what all that happens, like reconciling the transactions and such. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 7, 2026 Hi Ashley, thank you for taking the time to share your experience. We’re glad Avalara has been easy to use and helpful for your business, and we appreciate your feedback as we continue to improve the onboarding experience. Brian T. Owner Consumer Goods ### "The worst vendor and disrespectful group of individuals " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 27, 2026 By far, the worst vendor experience ever. Zero respectful communication. There's zero context to every interaction. You will have to manage every representative like it's the first time you've met. They have no place to remove your ACH credentials, huge red flag. Avoid this company completely. Pros They can file taxes correctly. For the 36-ish months we used them, they filed 32 of them correctly. One was a bug on their end that they neglected to compensate us for. Cons Customer service. When our renewal was coming up, I requested pricing and an updated contract. They ignored me. I sent a cancellation notice via the channels they required. They ignored me for over 2 months (until I started posting publicly... like this). They fraudulently withdrew funds via ACH and charged my credit card. Someone from the company contacts me after I post but every interaction fades into the ether and nobody takes responsibility for fixing the problem. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 30, 2026 Brian, thank you for taking the time to share your experience. We’re sorry for the frustration you’ve described, and this isn’t the experience we aim to provide. We’ve escalated your concerns internally and we understand our team is working with you directly to resolve. Mrugen B. Financial Accounting Accounting ### "Avalara Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 26, 2026 Pros What I liked most about Avalara is its clear focus on simplifying complex tax compliance processes through automation. The platform is highly reliable, continuously updated with changing tax regulations, and integrates well with various accounting and ERP systems. Cons What I liked least about Avalara is that, despite its strong automation capabilities, the platform can sometimes feel complex and not very intuitive for new users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 8, 2026 Hi Mrugen, thank you for taking the time to share your experience using Avalara. We’re glad it’s been a reliable solution for your team and appreciate your thoughtful feedback. AB Ananie B. Product Manager Accounting ### "Avalara keeps delivering" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 Smooth processing of our sales tax returns for all of our clients and a solid platform that evolves constantly to match the changes in the field Pros they cover all of our sales tax needs regardless of complexity and address any issues in a timely manner Cons no issues with the platform and they also are proactive in ensuring no friction even arises throughout the service Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/75673/AvaTax/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [QuickBooks Online vs Avalara](https://www.capterra.com/compare/75673-190778/AvaTax-vs-QuickBooks-Online)[hellotax vs Avalara](https://www.capterra.com/compare/75673-187594/AvaTax-vs-Hellotax)[QuickBooks Online Advanced vs Avalara](https://www.capterra.com/compare/75673-189398/AvaTax-vs-QuickBooks-Online) [QuickBooks Enterprise vs Avalara](https://www.capterra.com/compare/75673-174984/AvaTax-vs-QuickBooks-Enterprise)[123 Sheets vs Avalara](https://www.capterra.com/compare/75673-185126/AvaTax-vs-123-Sheets)