--- title: "Avalara Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Avalara the right Accounting solution for you? Explore 365 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/75673/AvaTax/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-02" --- Avalara 4 (364) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 2nd, 2026 # Reviews of Avalara Ease of use 3.8 Customer Service 3.4 ## Pros and Cons in Reviews SP Sonu P Systems AnalystConsumer Goods, 51 - 200 employeesUsed the software for: 1-2 years. “The platform improves efficiency for payroll-related tax handling, invoicing accuracy, and compliance management while reducing manual intervention.“ May 18, 2026 PK Prabhat K Accounts Payable and Floor ManagerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “One gap is payroll: Avalara doesn't offer payroll tax support, so we still manage that separately, which means payroll and sales tax return filing live in two different systems.“ August 11, 2026 PK Prabhat K Accounts Payable and Floor ManagerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “AvaTax and ECM Pro work well together for calculations and exemption certificates, and their team supported our SST registrations as we crossed state thresholds.“ August 11, 2026 Christina N ControllerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “We ran into an issue where a special City of Chicago lease tax was not calculating correctly, and it took more than two months to get resolved.“ May 8, 2026 SP Sonu P Systems AnalystConsumer Goods, 51 - 200 employeesUsed the software for: 1-2 years. “The automation around sales tax calculations, invoicing, and compliance reporting saves a significant amount of manual work for our finance team.“ May 18, 2026 TI Tiffany I AccountingWarehousing, 201 - 500 employeesUsed the software for: Less than 6 months. “Account Manager can be difficult to reach for a rapid response without having to create a case and wait for someone to connect.“ August 11, 2026 SP Sonu P Systems AnalystConsumer Goods, 51 - 200 employeesUsed the software for: 1-2 years. “It is particularly useful for ecommerce and multi-subsidiary environments where tax compliance can otherwise become difficult to manage.“ May 18, 2026 DS DeAnna S AccountantWholesale, 201 - 500 employeesUsed the software for: More than 2 years. “With Louisiana being a difficult state and where we do most business, they don't have many experts in this area especially with Direct Pay Permits and creating Entity Use Codes especially when new jurisdictions are added.“ February 13, 2025 ## Showing most helpful reviews Showing 1-25 of 364 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Controller Used the software for: 1-3 years ### "Makes Multi-State Sales Tax Compliance Much Easier" October 5, 2026 5.0 Overall, my experience with Avalara has been positive. It has made managing sales tax across multiple states much more efficient and has reduced the amount of manual work involved. There is a learning curve, but once you understand the system, it is a valuable tool for managing sales tax compliance. Pros What I like most about Avalara is that it simplifies sales tax compliance across multiple states and jurisdictions. The automated tax calculations save a significant amount of time and help reduce the risk of errors when determining the correct tax rates. Cons What I like least about Avalara is that the system can sometimes be difficult to navigate when researching specific taxability or jurisdiction questions. Some situations still require additional research, and it is not always easy to understand how Avalara arrived at a particular tax determination. Review Source R Reviewer Senior accounting specialist Used the software for: 3-5 years ### "Responsive Service, More Guidance Needed" October 1, 2026 5.0 Pros What I liked most about Avalara’s reply was that it was clear, detailed, and directly addressed my concerns. The response was professional, easy to understand, and provided the information needed to move forward. Cons I would have appreciated more detailed information and clearer guidance on how to resolve the issue. Some of the information provided was unclear, which made it difficult to determine the next steps. Review Source R Reviewer Accounting Used the software for: 3-5 years ### "Accounting " October 1, 2026 5.0 It has been positive. It has helped sale taxes management and reduce the risk of compliance mistakes. We work with this software which reduce manual transactions. Pros It helps to integrate the ecommerce and accounting system. It reduces manual work and helping ensure the tax rates applied accurately. The reporting tools and compliance automation valuable for our businesses. Cons Avalara helps to ensure tax rates and are applied accurate and automatically. It is helping to improve tax compliance processes. Review Source R Reviewer Controller Used the software for: 1-3 years ### "accounting manager" October 1, 2026 5.0 We have been using Avalara for 1.5 years, and I am very satisfied about I like Avalara's both automated service and 24 7 services. Pros Avalar's reporting and filing the returns are great whenever I need. We have been using Avalara for 1.5 years, Cons I like Avalara's both automated service and 24 7 services. We have been using Avalara for 1.5 years, Review Source MK Mohammad K. Tax Manager Used the software for: 3-5 years ### "Helpful tool for managing sales tax compliance" October 1, 2026 4.0 Overall, I’ve had a positive experience with Avalara. It has made sales tax processes more manageable, and I’m happy with the product. Pros Avalara helps streamline sales tax compliance and reduces the manual work involved in managing tax calculations and filings. Cons The initial setup and some of the more advanced features take time to learn. I’d also like certain reports and settings to be easier to navigate, but overall I’m happy with Avalara. Review Source R Reviewer Accountant Used the software for: 3-5 years ### "Efficient and User-Friendly Tax Solution" October 1, 2026 5.0 My overall experience has been very positive. It streamlines tax processes, improves efficiency, and provides helpful reporting tools. Pros Avalara is easy to use and helps automate tax compliance, saving time and improving accuracy. that's my opinion Cons Some reports can be difficult to find at first, and certain features require additional training to use effectively. Review Source R Reviewer Assistant Controller Used the software for: 3-5 years ### "Avalara Saves Us A Lot of Time!" October 1, 2026 5.0 We have been with Avalara since 2013 and it has helped us as a small business in so many ways. Less frustration on determining rates, exemptions and more. Pros You know you are charging the correct rates based on location and product type every time you make a sale. Cons Sometimes it is hard to communicate an issue, it may take a few tries through the help desk to get the issue resolved. Review Source R Reviewer Controller Used the software for: 3-5 years ### "AVALARA - A True Friend" October 1, 2026 5.0 Our company has been with AVALARA for about 15 years or more. We have been using Avalara service for AvaTax, Exemption Certificate Management Pro-Customer Exemptions, Managed Returns, 1099 filing and also for W9 Management. Our account Manager is very knowledgeable, supportive and co-operative in addressing the updated and issues(if any). Avalara has a solution to the problem, so it gives us a sense of confidence to reach out to the support team. Avalara - a helpful hand for every business. Pros Avalara is the most reliable source of information when it comes to tax compliance. It gives us a sense of confidence so far as the tax rules are concerned as Avalara take care of the daily updates of the state rules and complete the tax filings correctly. Avalara has a support team for any questions, notices or issues, that handles the case within 24 hours. Cons One thing less attractive about Avalara is - It has its own template of completing the filing of the tax returns and that needs to be followed even if it is a very tedious process. A perfect example is claiming the tax credits. The process is to credit and rebill the entire invoice and not just claim the tax credits Review Source PK Paul K. Accounts Payable and Floor Manager Used the software for: 3-5 years ### "Strong Value, Solid Security, and Reliable Tax Filing, Worth the Learning Curve" August 13, 2026 5.0 We've relied on Avalara since October 2022 for sales tax compliance, tax return filing, and reporting at CivilGEO, Inc. Despite an initial learning curve, the platform has proven strong on security and given us excellent value for money as a small business. AvaTax and ECM Pro work well together for calculations and exemption certificates, and their team supported our SST registrations as we crossed state thresholds. The one area outside its scope is payroll, which we handle with a separate tool. We're now working with Avalara on OSS registration for the EU and VAT registration for Canada, extending the same reliable compliance support internationally. Pros As the accounting lead at CivilGEO, Inc. since October 2022, I've been very happy with the value for money Avalara provides, for a small business like ours, it's far more cost-effective than hiring additional tax staff. AvaTax handles tax calculations accurately, and the reporting is detailed and easy to pull for audits or internal reviews. ECM Pro makes exemption certificate management simple, and tax return filing across multiple states has become much smoother, including getting SST numbers whenever we cross a nexus threshold. Security has also been strong, we've never had concerns about how our financial data is handled or stored. Cons The learning curve is steep at first, particularly when setting up and connecting AvaTax with ECM Pro — it took real time for our small business team to get fully comfortable with the platform. One gap is payroll: Avalara doesn't offer payroll tax support, so we still manage that separately, which means payroll and sales tax return filing live in two different systems. International expansion (we're currently working with them on OSS registration for the EU and VAT for Canada) has also taken longer than we'd like. Review Source R Reviewer Accounting Used the software for: Less than 1 year ### "Avalara support within Manufacturing" August 12, 2026 4.0 Avalara University could be better to better understand but gives the basics for set up. More topics for moving forward and using the system would be good for non-CFO roles. Minimal frustrating moments with back filing directions/pricing. Pros The comfort of knowing we are in compliance and filings are being done. Reporting makes it easy to see things if needed. Avalara University helps assist with learning how to use the system as a new employee/user. Cons Account Manager can be difficult to reach for a rapid response without having to create a case and wait for someone to connect. Review Source R Reviewer AR AP Lead Used the software for: 3-5 years ### "Great investment for any business, big or small! " May 6, 2026 5.0 I have loved everything about Avalara. The customer service is great. Their follow up when you do have an issue, to make sure the issue is resolved is amazing. Great customer service. Pros The product is user friendly. I don't think i use avalara to its full potential but it does make it very easy to navigate and the fact that they register in states for you, make life so much easier! Reporting is very seamless and their reports are great. Cons The instructions for beginners can have a learning curve. There needs to be someone that can give you a demo once you have to register in a state and what all that happens, like reconciling the transactions and such. Review Source Sonu P. Systems Analyst Used the software for: 1-3 years ### "Reliable Tax Automation for Growing Ecommerce Businesses" May 20, 2026 5.0 Overall, our experience with Avalara has been very positive. It provides strong value for money for medium to large businesses dealing with complex tax requirements. The platform improves efficiency for payroll-related tax handling, invoicing accuracy, and compliance management while reducing manual intervention. It is particularly useful for ecommerce and multi-subsidiary environments where tax compliance can otherwise become difficult to manage. Team collaboration has also improved because finance and operations teams can work from a more standardized process. Pros Avalara has made tax management much easier across multiple regions and sales channels. The automation around sales tax calculations, invoicing, and compliance reporting saves a significant amount of manual work for our finance team. Integration with ERP and ecommerce platforms is strong, and once configured properly, it runs reliably in the background. It has also helped reduce errors and improved confidence during audits and reconciliations. Cons The initial setup and learning curve can be quite complex, especially for businesses operating across multiple entities or countries. Some configuration areas are not very intuitive, and troubleshooting tax mapping issues can take time. Support response times can vary depending on the issue complexity. Review Source R Reviewer Controller Used the software for: 3-5 years ### "Good software, terrible support." May 13, 2026 3.0 Overall, Avalara is still a solid platform for tax calculation, filing automation, and nexus tracking, but the support experience and value of some add-on services have declined. Pros Has become a “default stack” tool for sales tax compliance. The nexus tracking feature is especially useful now that economic nexus thresholds vary so much by state and can change over time. Cons That said, support has noticeably declined since the company was sold. We ran into an issue where a special City of Chicago lease tax was not calculating correctly, and it took more than two months to get resolved. For tax software, that kind of delay can create real operational headaches. I’d also recommend avoiding their state registration service. The process required us to complete a long, detailed questionnaire that largely defeated the purpose of outsourcing the work in the first place. If your team already understands the registration requirements, you’ll likely save both time and money by handling registrations directly with the states yourself. Review Source R Reviewer Controller Used the software for: 1-3 years ### "The best worst company there is." August 11, 2026 2.0 Avalara is the gold standard for Tax accuracy. They know this, and charge as such, while providing as little support as possible. They know you don't have any other options, so they get away with it. Pros TAX ACCURACY. That is the one and only thing they provide. They sell other benefits, but i've not found any to actually be a PRO. Cons VERY EXPENSIVE. Their integration software is bare bones. They are now at the point of vibecoding their entire website. Review Source R Reviewer IT Manager Used the software for: 1-3 years ### "Avalara Tax Software Great- Avalara Support Not So Much" October 16, 2025 3.0 Assuming you have no issues or questions, the functionality and automation of the sales tax calculation, tax filing and tracking of customer tax exemptions are fantastic, especially if you can integrate Avalara with your ERP system. Pros Avalara easily handles all the sales tax calculations for transactions, and is especially great since it integrates with our ERP system. It saves time in that it is able to automatically identify customers who have tax exemption certificates on file and processes transactions based on valid Tax Exemption Certificates on file that are valid. Avalara processes tax filings and has reporting capability allowing for easily identifying issues with transactions, summarizing monthly sales tax liabilities and managing customers. Cons Avalara support and customer interactions is lacking. It appears that that did a lot of investment in their product, but failed to identify the need for actual interaction with customers when they need help. Avalara requires you to use their AI support and knowledge base articles to solve problems, before you can speak to someone about your issue. Their Account Reps appear also, to not have the time to provide communication to their customers, since it is difficult to get an answer timely to questions. Review Source R Reviewer Founder Used the software for: 1-3 years ### "Terrible, terrible, terrible" November 4, 2025 1.0 For the cost and reputation Avalara carries, I expected professionalism and accountability, but experienced neither. Proceed with extreme caution if you rely on them for your business. Pros Not much to say here. The idea of it is great, however, execution is lacking. If they could sharpen up their internal processes and filing procedures, I would have much better things to say. Cons Poor communication, lack of accountability, and overall not providing the true service you pay for. Their entire purpose is to file tax returns accurately and compliantly, yet our filings were submitted incorrectly and non-compliant. When I raised the issue, the team refused to take responsibility or offer a resolution. I have spoken with many state sales and use tax representatives who also spoke negatively of their own experience with Avalara. Review Source R Reviewer Financial Accounting Used the software for: 3-5 years ### "Avalara Review" March 30, 2026 5.0 Pros What I liked most about Avalara is its clear focus on simplifying complex tax compliance processes through automation. The platform is highly reliable, continuously updated with changing tax regulations, and integrates well with various accounting and ERP systems. Cons What I liked least about Avalara is that, despite its strong automation capabilities, the platform can sometimes feel complex and not very intuitive for new users. Review Source Trudy L. CEO Used the software for: 1-3 years ### "Not good software" January 6, 2026 1.0 Not pleasant. Through out the year customer service was not good. I had some past years & current year I had to send 941's Couldn't even find them they sent me to IRS to get them!!!! So I ended up using intuits (much better software by the way!) 1099tax. But getting help was unbelievable. Pros Difficult to use. Can't file 941's online. Customer support if nil. The program doesn't offer much online other than 1099's Cons No customer support. Tried canceling my service and had a hard time finding how to go about that. Once the fee went through for another annual use they refused to refund saying it was too late. Review Source Carolyn W. President Used the software for: Less than 1 year ### "A company that looks good, but doesn't produce results." November 3, 2023 2.0 From the very beginning, it was frustrating. They give you hours of classes that are supposed to help you set it up. But it didn't apply to my website. After several weeks, I finally got someone to look at it and set it up. It was nothing like the videos. It never did work properly. I ended up paying the taxes instead of the customer and it charged too much in taxes, I'm surprised my customers didn't complain. It was way overpriced compared to another tax program I am using on another website that worked perfectly from the beginning. Avalara should not have sold this product to me since the connecter to Restrict Content Pro did not work properly. They blamed RCP, but they shouldn't have sold it because it didn't work. Pros From the outside, they look very professional. They are eager to get sales, but everything was a hassle after signing up. Cons Too expensive. Too hard to get help. My connector never worked even after 9 months of trying back and forth with Restrict Content Pro and Avalara. No one seemed to know how to fix the problem, but I kept paying a very high price and getting bad results. Review Source R Reviewer Assistant Controller Used the software for: 3-5 years ### "Don't use this software" May 13, 2025 2.0 Not good. Attempted to cancel, but had to jump through hoops and we are still being charged monthly. We had multiple changes in our dedicated support rep, and he would constantly cancel our scheduled meetings. Pros Initially I thought Avalara was nice because it would calculate taxes on our behalf, then I realized the taxes calculated were wrong. Cons Customer Support was horrendous and slow. Platform was difficult to navigate at times and it is overpriced. Review Source R Reviewer Senior Tax Manager Used the software for: 3-5 years ### "Powerful, but not intuitive" February 17, 2025 3.0 Avalara is a powerful tax automation platform that offers many useful features designed to simplify and streamline tax compliance for businesses of all sizes. However, its cost, complexity, and complex integration/connector configurations can cause issues making it a difficult system to learn/master. Pros Automated sales tax calculations, simplified tax return preparation and review, a lot of articles and training available through Knowledge Center and Enterprise Support. Cons Frequent turnover with dedicated account executives and support personnel, expensive. It's difficult to get an accurate, up to date usage/projected future usage to manage account subscriptions. Steep learning curve for new users of Avalara and those newer to sales tax, complexity of configuration with the D365 connector. No way to automate reports to run on a recurring basis, very manual. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "Absolute worst customer serve " March 26, 2025 1.0 I have had the absolute, most time-wasting experience with Avalara. They were deceptive upon onboarding, have billed me incorrectly, have errors and incomplete coverage in the ECM software, and customer service is non-existent. I have been trying since December to get resolution on several issues and no matter what avenue I take, I can't even get someone to respond to me. The one response I received was not even relevant to my issues. Pros Managing taxes in a central dashboard in theory is helpful Cons Customer experience is abysmal Incomplete information in ECM module Review Source R Reviewer Business Systems Manager Used the software for: 3-5 years ### "Mix Emotions " February 17, 2025 4.0 Customer support is non-existent. Unable to get return calls/emails to open ticket requests. Pros Automatically calculates tax rate for orders. Cons So many tax codes it is hard to know what you should use. Review Source R Reviewer CEO Used the software for: 3-5 years ### "Software is the only thing worth using - RETURN & PROFESSIONAL TAX SERVICES ARE QUESTIONABLE" September 19, 2024 3.0 It was great for 3 years as we assumed they were doing their job of tax assessment and tax returns well but the house of cards began to fall when we started getting notices from State entities that our taxes had been filed incorrectly for YEARS. Pros Their software that is used and intergrated into woocommerce to determine correct tax rate Cons Customer Service - non existent Account Rep - just a sales person, literally tells us she cannot help us with issues Tax Expertise - questionable - they state they will ensure you will "Submit returns to the right places at the right times with an automated filing" and they literally have been filing our LA returns to the wrong tax entity for 3 years and when I brought it to their attention and asked how they would resolve this their reply is "it is \[your company\] responsibility to ensure that state registration aligns with the schedule return setup in Avalara Portal, \[your company\] will need to resolve this notice directly with the LA" or pay for additional services from Avalara. Also This was not the first misunderstanding we had with one of the states and we did use their backservices to pay for another state error. Took Avalara 3 months to get the back returns filed. Review Source Tom A. Director of Finance and HR Used the software for: Less than 1 year ### "Horrible Product. Horrible Service." August 21, 2024 1.0 Absolutely the worst company I've ever worked with. Avoid Avalara at all costs. Pros What they said they would deliver, until it was obvious that they wouldn't. Cons First, the product: AvaTax doesn't work well. Avalara clearly doesn't care about maintaining an excellent product with their QBO integration. We had tax calculations change after we sent the invoice to a client, even though we didn't change anything on the invoice. Most recently, Avalara has failed to support an update the QBO rolled out, and now tax calculations tax 3-5 minutes to calculate... what a huge waste of time? You want to create an invoice, and then send it to your customer, right? Nope, create that invoice... sit around for 3-5 minutes, make sure the sales tax shows up, then send it. Absolutely horrible. Next, the service: Avalara's support is the worst I've experienced, of any company, ever. We paid for a higher level of support, and we were assigned an Account Manager. Our Avalara Account Manager will not respond to me unless I send at least 3 emails. Average response time is 8 days. Technical support is worthless as well. They just tell you what you already can see in the AvaTax dashboard and will not help you find meaningful answers. If your ticket gets escalated, be prepared to spend 4-5 hours showing Avalara how you QA'd their product and found their bug, and then once you've proven to them, multiple times, that the bug exists, they might just fix it. Finally, the price: Avalara will automatically upgrade you to higher usage tiers without your permission. They will charge exorbitant "Upgrade Fees". Because their QBO integration is so bad, you end up having to use 3x the usage you expected, which then costs you 3x what you expected. We literally paid more because their product was worse than expected. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.