--- title: "Page 2 | Avalara Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Avalara the right Accounting solution for you? Explore 366 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/75673/AvaTax/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-11-04" --- Avalara 4 (366) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 4th, 2026 # Page 2 - Reviews of Avalara ## Showing most helpful reviews Showing 26-50 of 366 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tom A. Director of Finance and HR Used the software for: Less than 1 year ### "Horrible Product. Horrible Service." August 21, 2024 1.0 Absolutely the worst company I've ever worked with. Avoid Avalara at all costs. Pros What they said they would deliver, until it was obvious that they wouldn't. Cons First, the product: AvaTax doesn't work well. Avalara clearly doesn't care about maintaining an excellent product with their QBO integration. We had tax calculations change after we sent the invoice to a client, even though we didn't change anything on the invoice. Most recently, Avalara has failed to support an update the QBO rolled out, and now tax calculations tax 3-5 minutes to calculate... what a huge waste of time? You want to create an invoice, and then send it to your customer, right? Nope, create that invoice... sit around for 3-5 minutes, make sure the sales tax shows up, then send it. Absolutely horrible. Next, the service: Avalara's support is the worst I've experienced, of any company, ever. We paid for a higher level of support, and we were assigned an Account Manager. Our Avalara Account Manager will not respond to me unless I send at least 3 emails. Average response time is 8 days. Technical support is worthless as well. They just tell you what you already can see in the AvaTax dashboard and will not help you find meaningful answers. If your ticket gets escalated, be prepared to spend 4-5 hours showing Avalara how you QA'd their product and found their bug, and then once you've proven to them, multiple times, that the bug exists, they might just fix it. Finally, the price: Avalara will automatically upgrade you to higher usage tiers without your permission. They will charge exorbitant "Upgrade Fees". Because their QBO integration is so bad, you end up having to use 3x the usage you expected, which then costs you 3x what you expected. We literally paid more because their product was worse than expected. Review Source Response from Avalara August 23, 2024 Tom, we appreciate you sharing your concerns with us here, as well as other review sites. We sincerely apologize for the frustration you've experienced and we understand our team has since been in communication with you regarding a resolution. We remain committed to supporting you and we look forward to resolving and improving your experience. DS David S. CFO Used the software for: 1-3 years ### "Better than nothing, but many areas that need a lot of improvement" September 4, 2023 2.0 Nightmarish! Had to hire an expensive CPA firm to assist in "fixing" issues and aid with training on Avalara. Pros IF you figure out how to code everything correctly, it does calculate sales tax and will file the returns. Cons Lack of support, virtually no communication from key support staff that are critical for most anything in Avalara, software is NOT intuitive and figuring it out is a nightmare AND if you don't code everything properly it will do as much harm as good. Person to person communication is extremely hard to get in sufficient quantities to be effective. Review Source Response from Avalara September 5, 2023 David, thank you for sharing about your experience with Avalara. We're sorry to read you've experienced challenges, we understand it's been frustrating, and we'd like to address your concerns. Please contact us at customercare@avalara.com so we can work to address the issues you've described. Victor C. TAX DIRECTOR Used the software for: 3-5 years ### "Great Product & Well Worth the Money" March 26, 2021 5.0 Overall experience has been great and I'm very happy we selected Avalara 5 years ago. The product has only improved in my opinion since then and as mentioned before, it's a huge benefit to us in saving us time and resources as well as helping to reduce our risk around sales tax obligations. Pros Avalara's sales tax management solution has been fantastic for our company. Before we implemented Avalara 5 years ago, everything we did was manual and left us to risk of miscalculations of tax. It's all automated now based on the shipping address, nature of our revenue, and their tax engine calculates the tax and includes on our invoices. We also use CertCapture and have Avalara filed our returns - franky, it's very cheap relative to the value it provides our business in savings of time/resources and improving our controls around sales tax obligations. Cons I don't have many complaints about the software - it's been very intuitive to use and was pretty easy to implement. The only small complaint I have is when the liability worksheet locks down the 10th of the following month, you can't make any more changes to a given state without them unlocking it for you and incurring a fee. I think a few of these requests should be included in your subscription as they are bound to happen. Reasons for choosing Avalara Price and ease of implementation and integration with NetSuite were main factors that led us to choose Avalara. Review Source Response from Avalara March 26, 2021 Victor, thank you for taking the time to write about your experience with Avalara. We're committed to offering a reliable and easy-to-use solution, so we're happy to hear your feedback and we look forward to continuing to serve you. Accountant Used the software for: 3-5 years ### "MISC Comments" September 30, 2019 5.0 Big improve, make that massive improvement over Vertex. In fairness, the move to Netsuite solidified the Avalara move. Pros \*Interface with Netsuite \*Management reports available for month REC \*Driven by strong Tax knowledge and customer awareness. Cons \*Website is still not what it should be regarding ease of use. \*Resent changes in how support is handled may produce cost saving however it may be at the expense of customer need for timely response. In the past I suspect customers contacted support only after giving up on attempts to gain intel from the website.... may not be pleased having to wait longer. Avalara does not file at all on exception bases amended returns when clients want to recover over payment of tax. Stop giving orange colored glasses at workshop. Do not thing many tax nerds will wear them but grand child did. Orange unbrella's were pretty bold, Orange water bottles were a hit. It appears that Vertex still does much more advertising when logging into Netsuite than Vertex. Baseball game, Stadium walk troughs were big hits and provided a clear time frame in which to cover material. Golfing may have been exciting to those who tried, I saw more than a handful leaving as soon as presentation was over. I sensed a strong desire to finish material ASAP,which may have limited good discussions. Given above, I remain one of your best cheerleaders, Mo should be able to confirm this. Thanks for the opportunity to provide feedback. Switched from see above. Automated tax preparation. Automated tax filing. Reasons for choosing Avalara See above Review Source Response from Avalara October 7, 2019 Christopher, thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers a reliable and easy-to-use solution, and we're grateful to have the opportunity to serve you. managing Partner Used the software for: Less than 1 year ### "Horrible Customer service and Lack of Communication! " November 8, 2022 1.0 I paid upfront and never got set up with their service. I sent over all the information and I got the email that we were all set. One month later an email from My Tax Lodge is sent and it goes to my junk folder about my LLC not being recognized. I only received one email! No Phone call of any other form of Communication! I find out in September 2022 that I was not set up! I call and ask why was I not notified? After No one knowing what was going on I find out that the account was never set up due to a comptroller error and Avalara could not set up the account to pay my tax! I get very upset because I was not called since this was very important since I did not even know about this error. I got one email and the representative response was that was the only form of response Avalara sends out! I explained that for what I paid I would have expected a phone call! I fired Avalara and got a refund. However, they still keep charging me the monthly fee and they are refusing to refund me in full! Stay Away from Avalara! Pros Horrible integration and no support! No Pros on my part stay away! Cons Do not Hire This company Horrible customer service and they will take your money and not refund it in full! Reasons for choosing Avalara I was recommended to them from Evolve my hosting site. Review Source Response from Avalara November 14, 2022 Hi Antonio, thanks for bringing this to our attention again. As we responded on your other review, we are sorry for the frustration and would like to help resolve these issues. Please contact us at customercare@avalara.com. IT Applications Manager Used the software for: 3-5 years ### "Best Solution and Partner we have" October 10, 2019 5.0 Avalara is such a great company overall to work with. Specifically since we started using Avalara for our tax processing, we've had some setbacks in getting our invoicing in the ERP system we use to process at a rate that was sustainable. The Avalara tax calculation software add-on in our ERP system was what was causing the slowness, and thanks to Avalara's constant engagement and support, within 6 months of kicking off a new development project with their software partners for this add-on, we completed development, testing, and went live with a rapid invoice generation tool. Just one example of how great their support of customers is. Pros Avalara is invested in the success of their customers. Every time there is an issue with the software (which is incredibly rare) they let us know something is wrong before we even report odd behavior. When we have technical issues that can't be resolved through standard support, they quickly engage and facilitate developers to get things fixed as fast as possible. Even if there are billing problems, we get stellar support in resolving them. Though we have had such a great experience working with Avalara, even when there are these various types of expected issues along the way, they are always there 110% to make our experience enjoyable. We couldn't ask for a better partner. Cons Due to the ERP solution we use, there are times when the Avalara add-on functionality is a bit cumbersome. Avalara is aware of this and does what they can to accommodate the needs of their customers despite software setbacks caused by our other solutions. It is a notable con, but not even really their fault. Switched from We were changing ERP systems and needed new solutions for all aspects of the Finance process, including tax calculation and reporting. Review Source Response from Avalara October 11, 2019 Cassandra, thank you for sharing about your experience with Avalara, we're happy to hear it's been positive. We are committed to offering a reliable and easy-to-use solution, and we look forward to continuing to serve you. President Used the software for: 1-3 years ### "Avalara Charges for doing nothing. They provide no benifit at high cost. Do not subscribe. " September 21, 2022 1.0 Avalara sold me on what they described as a sales tax service that freed me from the headache of filing quarterly reports. For this they charged me about $300 initiation fee and then $29 per month. Every report they filed had 000000. NOTHING! Why? Because I had to file the report to them. Then they would file the tax form to the local government agency. What I joke. I just filed my tax report myself. Avalara did nothing but bill me for nothing. When I ask for a credit for failure to preform they refused to even offer one cent in refund. The agent advised she was very happy she was going to get a big stock option benefit on the sale of Avalara in a buy out. Great for her. She got my money plus stock options, oh wonderful. SAVE YOUR MONEY AND FILE OWN YOUR TAX WITHOUT PAYING THEM FOR DOING NOTHING!!!! Pros Zero service. You must file the report for them. What are they charging for? Cons High cost. No benefit. Avalara only files what you file with them. This is useless service at a high cost. Just file you tax yourself as they do nothing unless you file the income and tax with them first. What a joke. Charge me for nothing and then refuse to refund even one cent. Every form they filed with my city was 000. I filed it myself at no extra cost. It is just as easy to file my tax report myself as to file the report with Avalara who charged me over $1000 and never filed one proper report. Save your money they do nothing. Review Source Response from Avalara September 21, 2022 Thank you for bringing this to our attention again. We are sorry for the frustration you've experienced. Our team remains committed to supporting you. Please continue to follow up directly. EW Eva W. IT Used the software for: 3-5 years ### "Brutal customer service, no transparency on billing" March 12, 2024 4.0 We use Avatax integrated with our ecommerce provider. It does what's advertised on the tin, but don't expect clear and transparent pricing. Pros Tax calculates correctly, unless the API is down of course. Cons It is impossible to receive an answer from the support team regarding billing. For a month now I've been trying to understand the 4x price increase we received after almost 10 years. There was no explanation on the renewal notice. Submitted a support case online, no response for a week. Called, spoke to a person, 48 hours later my case was closed with information unrelated to my case. They also called me by another name. Review Source Response from Avalara March 13, 2024 Hi Eva, thanks for bringing this to our attention. We apologize if pricing expectations were not clearly expressed and we understand how unexpected costs would be upsetting. We strive to offer the best service possible for our customers and the billing frustrations you’ve described are not what we want. Please reach out to us at customercare@avalara.com so we can assist. General Admin Used the software for: Less than 1 year ### "Ease the burden of filing" February 26, 2024 5.0 Its great! Dont need to worry about filing deadlines unless the state goes through an overhaul of IT systems Pros its convenient and worry free. I never have to worry about getting tax filed Cons When changes are made, either throught the state or otherwise, getting in touch with Avalara is frustrating Reasons for choosing Avalara Burden free style of filing where i dont have to drive down to the post office or Tax field office. Review Source Response from Avalara February 27, 2024 Hi Carlos, thanks for taking the time to share your feedback with us. We work hard to make sales tax filing worry-free for our customers, and we're grateful for the opportunity to serve your team. PK Paul K. Accounts Payable and Floor Manager Used the software for: 3-5 years ### "Strong Value, Solid Security, and Reliable Tax Filing, Worth the Learning Curve" August 13, 2026 5.0 We've relied on Avalara since October 2022 for sales tax compliance, tax return filing, and reporting at CivilGEO, Inc. Despite an initial learning curve, the platform has proven strong on security and given us excellent value for money as a small business. AvaTax and ECM Pro work well together for calculations and exemption certificates, and their team supported our SST registrations as we crossed state thresholds. The one area outside its scope is payroll, which we handle with a separate tool. We're now working with Avalara on OSS registration for the EU and VAT registration for Canada, extending the same reliable compliance support internationally. Pros As the accounting lead at CivilGEO, Inc. since October 2022, I've been very happy with the value for money Avalara provides, for a small business like ours, it's far more cost-effective than hiring additional tax staff. AvaTax handles tax calculations accurately, and the reporting is detailed and easy to pull for audits or internal reviews. ECM Pro makes exemption certificate management simple, and tax return filing across multiple states has become much smoother, including getting SST numbers whenever we cross a nexus threshold. Security has also been strong, we've never had concerns about how our financial data is handled or stored. Cons The learning curve is steep at first, particularly when setting up and connecting AvaTax with ECM Pro — it took real time for our small business team to get fully comfortable with the platform. One gap is payroll: Avalara doesn't offer payroll tax support, so we still manage that separately, which means payroll and sales tax return filing live in two different systems. International expansion (we're currently working with them on OSS registration for the EU and VAT for Canada) has also taken longer than we'd like. Review Source Response from Avalara August 17, 2026 Prabhat, thank you for sharing such detailed feedback about your experience with Avalara AvaTax and ECM Pro. We are grateful for the opportunity to partner with CivilGEO. We appreciate you highlighting areas where we can improve, including payroll support, as it helps guide our future product roadmap. Our team is fully committed to supporting your global expansion into Canada and the EU, and we look forward to continuing to serve you. Brian T. Owner Used the software for: 3-5 years ### "The worst vendor and disrespectful group of individuals " April 29, 2026 1.0 By far, the worst vendor experience ever. Zero respectful communication. There's zero context to every interaction. You will have to manage every representative like it's the first time you've met. They have no place to remove your ACH credentials, huge red flag. Avoid this company completely. Pros They can file taxes correctly. For the 36-ish months we used them, they filed 32 of them correctly. One was a bug on their end that they neglected to compensate us for. Cons Customer service. When our renewal was coming up, I requested pricing and an updated contract. They ignored me. I sent a cancellation notice via the channels they required. They ignored me for over 2 months (until I started posting publicly... like this). They fraudulently withdrew funds via ACH and charged my credit card. Someone from the company contacts me after I post but every interaction fades into the ether and nobody takes responsibility for fixing the problem. Review Source Response from Avalara April 30, 2026 Brian, thank you for taking the time to share your experience. We’re sorry for the frustration you’ve described, and this isn’t the experience we aim to provide. We’ve escalated your concerns internally and we understand our team is working with you directly to resolve. Katherine T. ERP Administrator Used the software for: 1-3 years ### "Frustrating Experience & Poor Support" August 11, 2025 1.0 Our experience with Avalara Sales Cloud has been extremely disappointing. Their Support team lacks the knowledge to troubleshoot even basic Salesforce mapping issues. From the start, we were told the only way to resolve our issue was to upgrade to a Technical Account Manager—an extra monthly cost—yet this “premium” support is no better than the free package (which isn’t saying much). I’ve had an open case for nearly a year, and their only repeated suggestion is to “upgrade the installed package,” which has never resolved the problem. The installed package contains locked-down flows, Apex classes, and process builders that have errors, but cannot be modified by admins. I’ve escalated to both our Account Manager and Customer Success Manager, only to be sent back to the TAM team, creating a frustrating cycle with no real solutions. If you’re looking for a partner who can actually troubleshoot and resolve Salesforce integration issues, look elsewhere. Pros Large, established company with recognizable brand Prebuilt Salesforce package (no need to build from scratch) Basic functionality works for straightforward tax setups Cons Support team lacks knowledge for even basic Salesforce mapping issues Pushed to upgrade to costly Technical Account Manager with no added value Long-standing issues remain unresolved (case open for nearly a year) Only solution offered is “upgrade the installed package,” which never fixes the problem Installed package contains locked-down flows, Apex classes, and process builders with errors that admins cannot update Review Source Response from Avalara August 19, 2025 Katherine, thank you for taking the time to share your feedback across several platforms. I’m truly sorry to hear how frustrating your experience has been. We understand how important it is to have a reliable integration with Salesforce and timely, knowledgeable support. I recognize how difficult it must feel to be dealing with ongoing issues, and I’m sorry we haven’t delivered the clarity and resolution you’ve needed. We've escalated your concerns internally to ensure your case receives the attention it deserves. -Celina R James L. Director of Finance Used the software for: 3-5 years ### "Great product helping us to stay compliant" December 23, 2025 4.0 Overall, it has been a good product, with great customer support. They have excellent professional advisors to navigate the world of sales tax compliance, and the system is very easy to use for users of any experience level. Pros It is an easy to use tool that integrates seamlessly with other accounting systems to help manage sales tax. It gives me confidence that we are staying compliant without having to review every single transaction as they occur. It is very low cost for the amount of value that is provided. Cons The communication can be off base sometimes. There can be several false positives of sales tax nexus that you are alerted to that I haven't quite found a way to configure. Alternatives considered [TaxJar](https://www.capterra.com/p/163419/TaxJar/) Reasons for choosing Avalara Avalara had out of the box integrations with the product suite we have deployed making it the best fit for our needs. Review Source Response from Avalara January 5, 2026 Hi James, thanks for the thoughtful review. We’re happy to hear Avalara has brought peace of mind to your sales tax compliance process and that it’s working well with your tech stack. We appreciate your feedback and your continued partnership. Controller Used the software for: 3-5 years ### "Keeps us organized but isn't always reliable" July 4, 2025 3.0 Pros I like that all of our required sales tax filings are organized into one space. It is clear what is due and when. Cons There are often errors in the sales tax calculations on our sales, resulting in incorrect amounts being charged to our customers and further remitted to the government. In addition, we have had a few large issues arise and it seems like their team never takes them seriously. There is always a lot of back and forth and we continually have to remind them that the issues are not resolved. Review Source Response from Avalara July 10, 2025 Thanks for taking the time to leave a review. It’s good to hear that having everything in one place has helped keep your filings organized. We’re sorry to hear about the calculation issues and your support experience. That’s not the level of service we aim to provide. If you're open to sharing more so we can review, please reach out to our team at customercare@avalara.com. -Celina owner Used the software for: Less than 1 year ### "Small business owners — stay away. Worst experience of my e-commerce journey." September 9, 2025 1.0 I received nothing positive from working with this company — only charges and poor communication. I canceled services back in January 2025 by contacting support and explaining my experience. They apologized but offered no remedies. I was never informed that my account wasn’t deactivated or that I needed to take additional steps. I stopped receiving bills from Avalara and couldn’t log into my account anymore, so I thought it was the end of the story. But they kept charging me. Recently I discovered they’ve still been billing me $19/month for a Shopify extractor I never used. No bills, no communication — just hidden charges buried in Shopify. I’ve tried contacting them countless times with zero response. Completely unacceptable — I’m still waiting for my refund. Pros They’re very good at marketing their services and signing you up — initial communication was fine. The idea behind the service is great, but the execution is terrible. Cons I tried Avalara for my small business and found it overpriced and confusing, with multiple hidden charges. The service didn’t work properly, and support was useless — they were supposed to help me seamlessly transition my Shopify orders into Avalara, but it never happened, and I ended up doing everything manually. That wasn’t even the worst part — Avalara failed to file my taxes twice, leaving me with state penalties. I’m not sure what went wrong or why my returns weren’t filed automatically (as they were supposed to be), but the end result was very poor. Review Source Response from Avalara September 10, 2025 Iryna, thank you for sharing your experience. I’m truly sorry to hear about the difficulties you've faced with billing, support, and tax filings. That’s not the experience we want any customer to have. I have escalated your concerns internally so that our team can address. We look forward to resolving this matter with you. -Celina R Business Analyst Used the software for: 1-3 years ### "Must have tool for US tax compliance operating in overseas" June 1, 2026 4.0 Pros Ability to calculate US tax without having to worry about it. It has seamless connection to Netsuite so easy to use Cons Cost can be a burden for small company and customer service can improve but I find it mainly it is related to the time difference Review Source Response from Avalara June 4, 2026 Hi Gabby, thanks for taking the time to share your review. We’re glad to support your tax compliance so you can stay focused on your work. We appreciate your feedback and are grateful to have you as a customer! Head Used the software for: Less than 1 year ### "Terrible customer support" July 14, 2025 1.0 Cons Very disappointed customer support. Don’t care client at all. Even no proper action after escalated complaint one month ago! Review Source Response from Avalara July 14, 2025 Carina, thank you for sharing your experience. I’m really sorry to hear how disappointing this has been. That’s not the level of support we aim to provide. If you haven’t already, please reach out to us at customercare@avalara.com with your contact details so we can take a closer look and follow up directly. -Celina R Member Used the software for: 1-3 years ### "Avoid unless you like constant trouble" June 17, 2025 1.0 Its been a complete and total disappointment. I am absolutely livid with the disaster they have created for our business. They put all the work on me and handle nothing. Completely incompetent and horrible communicators Pros A Once it was set up it ran well, until it didn't. It seemed to do the job for the short time that it was running correctly Cons Complete disaster for us. Onboarding was a disaster. The expert they gave us had no experience. I had to figure it out and set it up. Then they disconnected the App that integrated with eComm and then never fixed anything. Completely incompetent staff. Indian that had no understanding of anything and very difficult to talk to. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reasons for choosing Avalara QBO couldn't apply location to sales tax so that didnt work Review Source Response from Avalara June 17, 2025 Hi Jason, thank you for sharing your feedback. I’m so sorry to hear how difficult this experience has been for you. That’s not the kind of service we aim to provide, and I can understand how frustrating it must feel when expectations aren’t met. Please reach out to our team at customercare@avalara.com so we can escalate your concerns to the right team. -Celina R CEO Used the software for: Less than 1 year ### "Poor customer service, software doesn't do the job" June 18, 2025 1.0 Really poor, I can't imagine it can get any worse than this so pick anything else for your sales tax software. Pros No pros in using this service it's all horrible and there's precisely 0 things I liked about working with them. Cons Horrible customer support, full of unqualified offshore workers. They take your money and run (don't do their job) until they ask for more money to upgrade you to a higher tier to do more of a job they haven't done in the past. Reasons for choosing Avalara Their sales team was convincing and professional. I shouldn't have selected this product. Review Source Response from Avalara June 18, 2025 Thank you for taking the time to share your experience. I’m really sorry to hear that things haven’t gone as expected. We strive to deliver reliable service and clear communication, so it’s disappointing to hear that this hasn’t been your experience. Your feedback has been noted and shared with our team. -Celina R Bookkeeper Used the software for: 3-5 years ### "Avalara Review" February 18, 2025 4.0 Ok, most of the time, but the customer service reps do not always communicate well. Pros The variety of products, and the ability to customize to individuals. Cons Connectivity Issues that created lag time. Review Source Response from Avalara February 21, 2025 Thanks for the review, Diane! We are working to improve our overall customer support and appreciate your feedback. NB Nico B. Finance Team Used the software for: Less than 1 year ### "Extremely helpful in navigating the ins-and-outs of US sales tax" June 4, 2025 4.0 As a Uk company with a presence in the US we needed help to understand and US sales tax procedures, and after enquiring a few consultants and CPA's they all recommended Avalara. We then got in touch with them and organised the onboarding, which was a bit of a lenghty process, however once we launched it we never looked back. Pros Extremely helpful in navigating the ins-and-outs of US sales tax. From registering for sales tax in any US State to submitting returns, certificate management and generate reporting. Cons It takes a bit to undestand how the system work, especially for non US, but after that it's a walk in the park Review Source Response from Avalara June 5, 2025 Hi there, thank you so much for the thoughtful review! We know how complex US sales tax can be—especially when navigating it from overseas—so it’s wonderful to hear we’ve been able to help. We really appreciate your patience through onboarding, and we’re glad to hear things are running smoothly now. Thanks again for being part of the Avalara community! Accountant Used the software for: 3-5 years ### "Great Resource and Saves Time" February 17, 2025 4.0 Overall, it have been good. There isn't any other software that does what they do as good as them. The TTRUS is the best and an amazing resource. I just think the support is lacking a little to get a straight answer on more difficult questions. Pros They file the returns for you. Saves lots of time to focus on more analysis. Upload tool is easy to use. Cons With Louisiana being a difficult state and where we do most business, they don't have many experts in this area especially with Direct Pay Permits and creating Entity Use Codes especially when new jurisdictions are added. There are alot of reports that do about the same thing just maybe a little tweek so sometimes trying to find the right one is hard. Alternatives considered [Vertex](https://www.capterra.com/p/160387/Vertex-SMB/) Reasons for choosing Avalara The Certificate Management was more advanced. Review Source Response from Avalara February 21, 2025 Thanks for the review, DeAnna! We work hard to deliver a seamless solution and we're glad your team is benefitting. COO Used the software for: 1-3 years ### "Time Consuming, Costly, and Zero Accountability" March 25, 2025 1.0 Avoid Avalara. Costly, painful onboarding, unnecessary state registrations, software incompatibilities, and zero accountability. Their team admitted to unresponsiveness and miscommunication, but refused any resolution. We’ve moved on, but still deal with state notices from our time with them. Working with Avalara added to my stress and workload. Their complete disregard for customer satisfaction made this one of the worst vendor experiences I’ve had in a long time. Pros Unfortunately, nothing met our expectations. Cons Terrible customer service experience, unnecessary state registrations, software incompatibilities, and the associated time and expense. Review Source Response from Avalara March 25, 2025 Thanks for taking the time to share your experience with us. We understand your frustration and regret that we did not meet your expectations. We will take your feedback into account to make necessary improvements. Senior Tax Manager Used the software for: 3-5 years ### "Avalara 10 year review" February 17, 2025 4.0 Avalara is a straight-forward software. Avalara provides many avenues to gather information about Indirect taxes. Pros Avalara provides information on tax situations throughout the 46 taxing states + District of Columbia. As well as how to use their systems. Cons Avalara support for it's software applications. Review Source Response from Avalara February 21, 2025 Hi Tracey, thanks for sharing your thoughts with us. We work hard to deliver a reliable product and we're grateful for the opportunity to support your team! vK val K. Tax Manager Used the software for: 3-5 years ### "Avalara Cert and Tax" January 21, 2025 5.0 ovaral great experience in the past 10 years Pros Tsx calculations and tax return preparations for US SAles tax Cons customer service and su\[\[prt for clients Review Source Response from Avalara January 21, 2025 Thanks for sharing your feedback with us, Val! We are glad to support your team. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.