# Page 6 | Avalara Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Avalara the right Accounting solution for you? Explore 350 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/75673/AvaTax/reviews

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Avalara

4 (350)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of Avalara

## Showing most helpful reviews

Showing 126-150 of 350 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
QA Engineer  
Luxury Goods & Jewelry  
Used the software for: 1-2 years

### "Generally excellent for handling sales tax - beware of service issues however"

February 13, 2020

4.0

Tax handling has become much easier and carefree - at least when the service is working. When it is having issues? Causes more work. Not a good look for them, regardless of how good it is otherwise.

Pros

For handling sales tax calculations down to a specific country or area, it's excellent. For being precise about this, you can count on Avalara. Additionally, they have some internal calculator tools when you need to find a tax with more precision.

Cons

In the past few months at least, there have been quite a lot of service issues, which have resulted in incorrect tax calculations, further resulting in messed up orders, thus more work. Whatever is the issue, it is making me start to question what's going on and lose confidence in the service. The internal calculator tools for precise tax calculation is not super intuitive, so it will take some thought to figure out.

Review Source

Response from Avalara

February 17, 2020

Thank you for sharing about your experience using Avalara AvaTax, we appreciate your feedback. As you mentioned, some AvaTax customers have recently experienced periodic, short-term degraded service. Our teams are actively working on a fix to this issue. We apologize that you've experienced challenges. If you're open to a conversation, please contact our VP of Customer Excellence Bobby Sands at customercare@avalara.com so we can learn more and work to assist.

VR

Verified Reviewer  
  
  
Used the software for: 2+ years

### "Avalara is as great solution for our sales tax process."

December 12, 2017

5.0

Pros

The product is very easy to use from calculating the sales tax for invoicing to summarizing the monthly data for sales tax filings. It is a very affordable solution.

Cons

If I had to pick one area to improve perhaps more features could be added for reporting monthly activity. However, this product meets all of our needs at this time.

Review Source

Edward C.  
  
  
Used the software for: 2+ years

### "Makes our life easy"

December 8, 2017

5.0

Pros

When collecting sales tax in multiple states, Avalara makes your business flow with ease. You can concentrate on what you do best with your business and know Avalara is taking care of the rest.

Cons

I would like to see the Tax Certificate Capture made a little easier for the user. The cost of both Tax and Capture a little expensive.

Review Source

KM

Kathleen M.  
Tax and Accounting Analyst  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Review"

September 20, 2023

4.0

Pros

The reports and it is very user friendly

Cons

The responses to ticket tend to be oversimplified

Review Source

Response from Avalara

September 26, 2023

Kathleen, thank you for taking the time to write about your experience. Thanks for being a customer!

AG

Ann G.  
Owner  
Retail  
Used the software for: I used a free trial

### "Use with Extreme Caution"

June 1, 2022

1.0

I started a free trial with Avalara and didn't have any issues with their software--I just decided to go with a different service. I couldn't find how to cancel my account in my settings so I messaged their customer support and asked if I needed to cancel or if I could let the time run out on the free subscription. The agent I spoke with stated "Yes, you can let the time run out since it is your free subscription." Their chat feature emails you with a summary of the chat so I have this conversation recorded and timestamped. A few weeks later I received an emailed invoice for a full year's subscription. I emailed accountsreceivable back explaining the situation and sent a screenshot of the email confirmation for my chat about cancelling. I got an email back advising that I should follow their link to confirm the cancellation of my account and that the bill was still due. The link they provided required that I acknowledge I would accept all payments due before I could cancel. I feel like Avalara isn't accepting responsibility for misinformation they gave and I'm being corralled into paying for a service that I made a good faith effort to cancel. It's been 7 weeks since they "opened an internal case with the support team" and would message me once they received an update. I've checked in with them since then and they didn't have an update. Because their support team is such a degree of inconsistent and negligent, I strongly recommend using a different service.

Pros

Automation features and variety of platforms that can be synced with Avalara make it appealing.

Cons

The software itself seems well constructed but it wasn't quite what I needed for my business. I contacted customer support before my free trial ended because I couldn't find where to cancel my account and they advised that because it was a free trial, I could let the free trial expire. Once it expired I was still charged for a full year's subscription.

Review Source

Response from Avalara

June 3, 2022

Hi Ann, thanks for taking the time the detail your experience with Avalara. We strive to offer the best service possible for our customers and we are sorry to read about the frustrations you've described with our support team. We also understand how unexpected costs would be upsetting, and we'd like the opportunity to find a solution that works for you. Please email us at customercare@avalara.com so we can look into your case and learn more.

AC

Alejandro C.  
Epicor Administrator  
Oil & Energy  
Used the software for: 2+ years

### "Tax calculations made easy"

November 30, 2018

5.0

Avalara saves us a lot of time by keeping track of all the sales tax rules based on products, customers, zip codes, tax exempt certificates. We just need to setup the states where we have business in, the products and upload the tax certificates and Avalara makes the rest.

Pros

Avalara makes tax calculation easy for each of our sales order. We no longer have to be too much concerned with the right tax rates in each of the states and counties we have business in because Avalara update those rates every time a tax rule or tax rate changes. Each time I need to research when a tax calculation is wrong, based on the user’s input, I found that Avalara is correct and that the issue is related to something the user is missing to take into consideration.

Cons

The only dislike that I have is that Avalara support takes a lot of time to get back to you. I always end opening a support case thru e-mail, chat and phone, so I work with the one that answers the fastest.

Review Source

MB

Matthew B.  
Owner  
Retail  
Used the software for: 6-12 months

### "Avalara is a No Brainer! Set Up NOW!"

February 20, 2024

5.0

FANTASTIC! No issues! We've enjoyed having no hassles when it comes to sales tax.

Pros

I like the ease of access and the ease of setup that comes with Avalara. It makes it a breeze to automate sales tax within your business.

Cons

None what so ever. We have enjoyed Avalara and we have had no issues since implementing it in our business.

Review Source

Response from Avalara

February 27, 2024

Thanks for taking the time to write about your experience with our products, Matthew! We are happy to add ease to your sales tax needs!

Bill S.  
It Director  
Wholesale  
Used the software for: 2+ years

### "Works well with 3DCart"

December 9, 2019

5.0

Quite good. No problems

Pros

It works well for our needs on our web-stores. Always accurate and quick.

Cons

None to speak of. Perhaps if we'd had any issues, I could list them.

Reason for choosing Avalara

Works well with 3DCart

Review Source

Response from Avalara

December 13, 2019

Bill, thank you for sharing about your experience with Avalara AvaTax, we're happy to hear it's been positive and we look forward to continuing to serve you.

VR

Verified Reviewer  
Owner  
Retail  
Used the software for: Less than 6 months

### "Awful awful awful"

January 5, 2021

1.0

My salesperson said we'd simply connect the app to our Shopify platform and everything would be automated. LIES. I couldn't believe the emails I got that detailed what I needed to do to get set up. It was absolutely ridiculous. I paid them $4700 and would still need to do the heavy lifting for getting the application set up. I expressed my disappointment to my "implementation" guide and his response was, "that's not my job" after I told him my salesperson was not honest. My partner actually overhead the conversation and told me I absolutely could not move forward with Avalara. Then I emailed my salesperson who told me to email someone else for a refund. That person then gave me an email address to message. I've not heard anything and have not been refunded yet. How is this company still in business? There are better options out there. Avoid this company and look elsewhere.

Pros

The only thing I like about this software wasn't actually true. The salesperson oversimplified how the app works and how to get it started.

Cons

The set up is absolutely ridiculous. There's no setup wizard. You literally get a barrage of emails telling to you to click links and do the steps detailed in the email. Business owners paying thousands of dollars to get started should never have to do what this app is requesting.

Review Source

Response from Avalara

January 19, 2021

Thank you for taking the time to write about your experience; it's not the type we aim to deliver. We apologize that the implementation process has been a challenge and we'd like to help. Please contact VP of Customer Excellence Bobby Sands at customercare@avalara.com so we can learn more and work to assist.

RC

Raquel C.  
tax accountant  
Telecommunications  
Used the software for: 1-2 years

### "It works well"

December 13, 2022

4.0

Pros

usually pretty intuitive and customer friendly.

Cons

can be difficult to see actual forms, but not too bad.

Review Source

Response from Avalara

December 20, 2022

Hi Raquel, thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers a reliable and easy-to-use solution, and we're grateful to have the opportunity to serve you.

VR

Verified Reviewer  
CEO  
Internet  
Used the software for: 2+ years

### "Great tools"

December 7, 2017

5.0

Pros

simplifies a very difficult subject, calculating sales tax, determining nexus and get filings in on time has become much easier.

Cons

They good do a slightly better job of onboarding new customers, the process was much simpler once it was understood, but getting rolling took a bit of time.

Review Source

VR

Verified Reviewer  
Technical Support Genius  
  
Used the software for: 2+ years

### "Use daily for calculating sales tax for customers across multiple states and countries"

November 14, 2017

4.0

Ease of being able to calculate sales tax for multiple states

Pros

The ability to calculate sales tax for multiple countries and states easily and quickly without a lot of manual work

Cons

It is hard to find something I do not like. It can be glitchy at times, but it doesn't usually affect workflow.

Review Source

VR

Verified Reviewer  
GM  
Retail  
Used the software for: 6-12 months

### "They Are Not Good"

October 29, 2020

1.0

Pros

I didnt like anything. They cannot provide the customer support and infrastructure required for European VAT registration.

Cons

Months of work were futile. Even getting a response to 1 email takes a long time. Even Amazon has stopped working with them.

Review Source

Response from Avalara

November 10, 2020

Thank you for sharing your experience. We're committed to offering our customers a reliable and easy-to-use solution, and we're sorry if we missed the mark in your case. If you're open to a conversation, we'd like to learn more about your specific experience and how we can improve. Please contact CustomerCareEurope@avalara.com.

BG

Bonnie G.  
Assistant Controller  
Wholesale  
Used the software for: 2+ years

### "Avalara review"

March 26, 2021

5.0

Working beautiful with ERP system

Pros

Automated the sales tax process reduced errors from previous manual process.

Cons

would like more flexibility in reporting. extra selection criteria fields in Avatax reports, like wanting to run on a specific customer. in certcapture, would like to pick and choose fields to print on downloaded reports. you can select on these fields, but some fields aren't on the report.

Review Source

Response from Avalara

March 30, 2021

Bonnie, thank you for taking the time to write about your experience with Avalara. We appreciate your feedback and are passing along your thoughts on AvaTax and CertCapture reporting to our product team.

DB

David B.  
Managing Director  
Retail  
Used the software for: Less than 6 months

### "Be very, very careful - a world of disspointment awaits"

December 28, 2021

1.0

A horrendous and very disappointing experience that unfortunately still has not been resolved. Could not recommend. Their customer support primary response is “refer to T&Cs” – even if you have a question about said T&Cs When we tried to cancel we were astounded to learn you need to pay your entire 12m subscription fees for "VAT Reporting for small Business" fees despite (after 82 days) still not being registered for VAT and not being able to utilise their service. We have since learned these fees can be waived if cancelled in 60 days of contract but guess what? Fortunately for Avalara, registration and/or cancellation appears to be coordinated to take longer than 60 days so they appear to be incentivised to delay registration process and also the cancellation process so you are committed to the 12 month contract term. Account managers are no help and reply with "refer T&C' What does this men in costs for us? It means paying the “Managed Registration – UK 349 €” fee (for which we have no issue paying this as they began the process). What we do have an issue with is paying the 4 instalments of “VAT Reporting for small Business 285 €” (or 1,140 € in total) despite being unable to use their service as still waiting for registration. All of this is still ongoing (despite notifying Avalara of Cancelation on Dec 8th) From a customer perspective it is hard to tell if it’s just incompetence on the part of Avalara, or well orchestrated scam. Do we feel “ripped off””? Absolutely.

Pros

There is nothing positive to say. An atrocious customer experience.

Cons

Can’t list them all, but mains ones are: - Appear to be Incentivised to delay VAT registration - Appear to be incentivised to delay cancellation of agreement - Atrocious customer service – Account Managers default reply is “Refer T&C’s” - Overall incompetance seems to be the theme

Review Source

Response from Avalara

January 2, 2022

Hi David, thank you for taking the time to share your experience. We strive to offer the best service possible for our customers and the billing frustrations you've described are not what we want. We apologize if pricing expectations were not clearly expressed and we understand how unexpected costs would be upsetting. We'd like to learn more about your experience to avoid any recurrences. Please contact us at customercare@avalara.com so we can work to address the issue.

AB

Ananie B.  
Product Manager  
Accounting  
Used the software for: 1-2 years

### "Avalara keeps delivering"

March 19, 2026

5.0

Smooth processing of our sales tax returns for all of our clients and a solid platform that evolves constantly to match the changes in the field

Pros

they cover all of our sales tax needs regardless of complexity and address any issues in a timely manner

Cons

no issues with the platform and they also are proactive in ensuring no friction even arises throughout the service

Review Source

VR

Verified Reviewer  
Revenue Recognition Manager  
Computer Software  
Used the software for: 1-2 years

### "AvaTax is easy to use and easy to understand. "

April 12, 2018

4.0

Pros

AvaTax was easy to implement in our NetSuite environment. Setting up nexus jurisdictions is a breeze. The interface is simple to understand and use. Besides using the default tax codes, I was able to create several customer rules for two jurisdictions. AvaTax has several powerful reports that help with the monthly reconciliations. The system also allows exporting transactions. We also utilize the Avalara tax returns service. The software and service together make sales tax compliance significantly easier for our company.

Cons

As a SaaS company, we encountered some difficutly with Chicago lease tax. Avalara calculates the tax properly, but there are additional manual steps to ensure that tax is not included in the Illinois sales tax filing.

Review Source

DC

Debra C.  
Office Manager  
Building Materials  
Used the software for: 2+ years

### "Very useful and ease of doing business "

December 1, 2022

5.0

I have been working with Avalara for over 3 years, and I am very happy with the service it provides as well as the ease for doing business

Pros

I love the software and find Avalara to be user friendly

Cons

when you have updates that effect our current processes for example recurring billing

Reason for choosing Avalara

The product is what we needed

Review Source

Response from Avalara

December 2, 2022

Hi Debra. thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers the best service possible, and we're grateful for the opportunity to work with you.

LT

Linda T.  
Director of Planning & Administration  
Education Management  
Used the software for: 2+ years

### "Simplifies the Sales Tax Process"

April 14, 2021

5.0

We never could have managed 20k+ customer certificates manually! The modal for self-uploading benefits our customers, improves their experience and improves our internal company users as well.

Pros

The software is easy to use and the integration with CertCapture makes it easy to administer our sales tax program with over 20k exempt customers currently.

Cons

It is sometimes difficult to troubleshoot why the software does not act as expected. No helpful hints.

Review Source

Response from Avalara

April 15, 2021

Linda, thank you for sharing about your experience with Avalara AvaTax and CertCapture, we're happy to hear it's been positive. We are committed to offering a reliable and easy-to-use solution, and we look forward to continuing to serve you.

CP

Carlyle P.  
Controller  
Wholesale  
Used the software for: 2+ years

### "Technical Difficulties"

March 25, 2021

5.0

Pros

I like the ease of use - the drop downs and categories are perfect.

Cons

When I have technical issues with specific transactions customer support isn't always knowledgeable enough to help. When I have specific tax calc questions support will never respond with an answer - as you are "not" tax advisors and sometimes the question is not that limited.

Review Source

Response from Avalara

March 26, 2021

Carlyle, thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers a reliable and easy-to-use solution, and we are grateful for the opportunity to serve you. If you have additional feedback to share, especially around areas where you see opportunity for improvement, please contact customercare@avalara.com.

KB

Kristina B.  
Assistant Controller  
Retail  
Used the software for: 2+ years

### "Avoid Avalara at all cost!"

January 17, 2022

1.0

Pros

There was no positive of using Avalara. It was nothing but a headache.

Cons

Expensive, non-responsive, horrible customer service. We cancelled our service in September 2021 and they cancelled 23 of our sales tax registrations "by mistake". Costed us thousands of dollars to fix their mess.

Review Source

Response from Avalara

January 21, 2022

Hi Kristina, thank you for bringing this to our attention again. As we responded to you on your other review, we're sorry to read you've experienced challenges with Avalara. We've followed up internally and you should expect to be contacted soon regarding your account.

VR

Verified Reviewer  
Finance Systems Manager  
E-Learning  
Used the software for: 2+ years

### "Great Value"

December 19, 2017

5.0

Pros

Handles all tax needs from calculations, reporting, filing, registrations, to even certificate collection, when our ERP system could not. Great value for the price and customer support/account management are amazing.

Review Source

VR

Verified Reviewer  
Owner  
Apparel & Fashion  
Used the software for: 6-12 months

### "Horrible Service- DO NOT USE"

August 22, 2023

1.0

HORRIBLE. They didn't set up my account properly. they made an early payment to the CA Tax for no reason, and didn't file anything while doing so. then, they didn't file my tax on time, and I received a notice of delinquency. the worst is I gave them 3 weeks to fix the issue, and they didn't do anything except finding excuses, and telling me about "' backfiring" . I fixed the issue myself in 5 mins calling the CA Tax department. in the meantime, they were never answering any email, they didn't seem to care about my issue, or lose me as a client.

Pros

Absolutely nothing. there is nothing good to say about this company. they are a disgrace

Cons

Everything, probably the customer service was the worst . they never answer email, and constantly drop the ball

Review Source

Response from Avalara

August 24, 2023

Thank you for bringing this to our attention here, as well as on other platforms. We apologize again for having missed the mark, and we have escalated your concerns internally so that we can begin working towards a resolution. You should expect to be contacted by our team soon.

SV

Samuel V.  
Senior Accountant  
Retail  
Used the software for: 2+ years

### "User Experience"

December 13, 2022

4.0

Pros

It is easy to make customized rules to fit your company's jurisdiction rules.

Cons

It is a little pricey. The price seems to go up each year.

Review Source

Response from Avalara

December 20, 2022

Hi Samuel, thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers a reliable and easy-to-use solution, and we're grateful to have the opportunity to serve you.

PC

Peter C.  
Accountant  
Retail  
Used the software for: 2+ years

### "Great Service"

November 27, 2018

4.0

Great experience overall. Software if easy to navigate. If you have a question they are fairly quick to get back to you and provide specific support.

Pros

Ease of use and navigation of support questions. There is a lot of capabilities in the system depending on your business structure. Any questions that you might have about using the software is available for non users in the support search.

Cons

Support emails. Blocky and convoluted, they notify you if there is a support request made. They become hard to follow with the generated support number and when the request has been elevated to another department or specialist. I mostly just archive the emails without looking at them as they tend to be redundant (which has had me miss some important emails unfortunately). Would benefit greatly in cleaning up the email format.

Review Source

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