# Page 8 | Avalara Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Avalara the right Accounting solution for you? Explore 350 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/75673/AvaTax/reviews

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Avalara

4 (350)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 8 - Reviews of Avalara

## Showing most helpful reviews

Showing 176-200 of 350 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DJ

Dana J.  
Finance Director  
Retail  
Used the software for: 1-2 years

### "Implementation is key"

March 25, 2021

5.0

Overall, I am happy with product as it is has saved time for team in filing reports and also is a great repository for our sales tax related files.

Pros

Central location to review sales tax filings, transactions, payments, etc. The feature for tracking states that may trip nexus and require filings is great. Good connections with account manager to update us on features and changes to account.

Cons

Needing to login to Avalara to check tickets submitted for review instead of receiving e-mail notifications. Implementation seemed very cumbersome and time consuming especially when implemented with various systems.

Switched from

[TaxJar](https://www.capterra.com/p/163419/TaxJar/)

Needed a more automated solution to handle growth and size.

Review Source

Response from Avalara

March 26, 2021

Dana, thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers the best service possible, and we're grateful for the opportunity to work with you.

LM

Laura M.  
Accounting  
Marketing and Advertising  
Used the software for: 2+ years

### "Best Customer Service for our Sales Tax Needs"

February 10, 2022

5.0

Pros

Gives a piece of mind that a 3rd party can submit and file my taxes for me.

Cons

Integrating into a new software was a bit of a challenge, but in the end, all went well.

Review Source

Response from Avalara

February 14, 2022

Hi Laura, thank you for taking the time to write about your experience with Avalara. We're committed to offering a reliable and easy-to-use solution, so we're happy to hear your experience with us has gone well.

EN

Emilio N.  
IT Director  
Consumer Goods  
Used the software for: 2+ years

### "Avalara Avatax "

May 13, 2022

5.0

The product is very solid and provides a very accurate tax calculations.

Pros

How simple and accurate the software is.

Cons

Some times it feels a little bit slow when running from inside our ERP Software.

Review Source

Response from Avalara

May 16, 2022

Hi Emilio, thank you for sharing your feedback with us. We love reading that you think our products are simple and accurate, as that is exactly what we aim to be! We are grateful to serve you.

LM

Lisa M.  
Assistant Controller  
Consumer Electronics  
Used the software for: 1-2 years

### "User Friendly"

September 26, 2019

5.0

Have cut down the time considerable in processing returns using Avalaa.

Pros

Easy to use. The Avalara website is very helpful with sales tax questions.

Cons

Account manager is not always knowledgeable and will give incorrect info.

Alternatives considered

[Vertex](https://www.capterra.com/p/160387/Vertex-SMB/)

Reason for choosing Avalara

Worked well with our ERP.

Review Source

Response from Avalara

September 30, 2019

Lisa, thank you for sharing about your experience with Avalara, we're happy to hear it's been positive. We are committed to offering a reliable and easy-to-use solution, and we look forward to continuing to serve you.

AM

Amy M.  
Owner  
  
Used the software for: 1-2 years

### "I have Avalara integrated on 2 of my online Bigcommerce stores."

April 26, 2018

5.0

Pros

As with most Bigcommerce integrations, setup was super easy. Signing up for an account and a couple clicks and you're good to go. Calculating sales tax/setup on the backend of an online store can be time-consuming if you don't have Avalara. I do not use the software to do any tax return prep or reports so the version I use is completely free. You can't beat free for a no hassle sales tax calculation experience. State laws change and it's nice to have software that keeps my stores up to code.

Cons

I cannot think of any cons to the software. It is free and truly takes the hassle out of calculating state sales tax for all my customers. If you are looking for a software to take care of all of your sales tax needs, such as reporting, you might be able to find cheaper alternatives.

Review Source

Heather C.  
Director of Accounting  
Computer Software  
Used the software for: 1-2 years

### "We use Avatax and are very happy with it. "

April 12, 2018

5.0

Pros

The pros are definitely not having to worry about tax amounts in different states and jurisdictions.

Cons

We like the software but wish it provided a bit more guidance on how to answer customer questions.

Review Source

EP

Emily P.  
Controller  
Information Technology and Services  
Used the software for: 1-2 years

### "Avalara review"

September 26, 2019

3.0

Marketing on new features released/planned could be improved dramatically. There were several features released that we would've utilized had we have known about them.

Pros

Avatax works well and helps manage a very complex process.

Cons

Missing features (B&O tax) or being able to edit/preview information. we hate having to contact customer service to help input data.

Review Source

Response from Avalara

October 2, 2019

Emily, thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers a reliable and easy-to-use solution, so we would appreciate an opportunity to learn more about your experience and improvements you'd like to see. If you're open to a conversation, please contact customercare@avalara.com.

CR

Charles R.  
CEO  
Consumer Goods  
Used the software for: 2+ years

### "Sales Tax Collection and Paying"

December 10, 2019

5.0

I have had very little contact with my support staff at Avalara only do to the fact that the software works great

Pros

I have no worries about collecting or paying sales tax. Everything is automated and has been spot on. It is easy to do a sales tax refund as well.

Cons

It seems that the price is getting higher yearly.

Review Source

Response from Avalara

December 14, 2019

Charles, thank you for taking the time to write about your experience with Avalara AvaTax. We appreciate your feedback and look forward to continuing to serve you.

RL

Rick L.  
Senior Sales Representative  
Packaging and Containers  
Used the software for: 1-2 years

### "Avalara simplifies sales tax, but the QuickBooks Online integration is glitchy"

March 22, 2023

5.0

Pros

Avalara makes it much easier to collect sales tax across many different states.

Cons

The integration with QuickBooks online is glitchy. Frequently gets errors and you must refresh. Also, it would be nice if the integration didn't add a line item and instead put the sales tax next to the subtotal.

Review Source

Response from Avalara

March 24, 2023

Hi Rick, we appreciate you taking the time to write about your experience with Avalara using Quickbooks Online. We are sharing your feedback with our integration team. Thanks for helping us improve!

BA

Bharat A.  
Developer  
Computer Software  
Used the software for: 1-2 years

### "Insight Avalara"

May 5, 2022

4.0

A good product to save time and money.

Pros

It makes it easy to calculate tax, invoice creation is very quick. Saves lots of time.

Cons

Did not find any cons yet. But I would say it can be better if we can have the connector integrated.

Reason for choosing Avalara

Easy to implement, and accurate calculation.

Review Source

Response from Avalara

August 5, 2022

Bharat, thank you for taking the time to write about your experience getting started with Avalara. We're committed to offering a reliable and easy-to-use solution, so we're happy to hear your experience with us has gone well.

TS

Tammy S.  
Accounts Receivable  
Accounting  
Used the software for: 2+ years

### "Great service, classes, very helpful"

February 10, 2022

5.0

Great

Pros

Easy to use once set up. Any issues they have support and videos to help.

Cons

I do not have any negative about the software

Review Source

Response from Avalara

February 14, 2022

Hi Tammy, thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers a reliable and easy-to-use solution, and we're grateful to have the opportunity to serve you.

KK

Kimberly K.  
Credit Manager  
Mining & Metals  
Used the software for: 2+ years

### "Avalara Cert Capture"

November 27, 2018

5.0

The Avalara system has been very beneficial in the tracking and uploading of tax certs for all of our customers. It has also proved to be a very efficient way of pulling certs during audit reviews.

Pros

Uploading tax certs and searching for tax certs within the system is very simple

Cons

This isn't really a con. Currently we have not used the reporting function or the request for information function. It isn't as simple and takes a lot more time from what we have been told. The instructions we received were very detailed and seemed a bit complicated. I will be able to better score this once we have a chance to actually work with it.

Review Source

HD

Hans D.  
President  
Consumer Goods  
Used the software for: Less than 6 months

### "Terrible customer service; sales approach incomplete"

November 3, 2020

2.0

Terrible, there is zero empathy or goodwill from any human connection at Avalara. Their responses are indifferent, cold explanations of the available options to resolve errors that they should have avoided from the get-go.

Pros

The software performs smoothly and appears to offer a large scale of data to ensure multiple complex registrations.

Cons

Customer service on all levels is terrible. The impression we have is that once you have purchase and integrated the software with your ERP you are essentially stuck with them. They have continuously dropped the ball with filing returns with various states either by the requisite deadline or by means not accepted by the state(s). This results in delinquency notices and late fees for which Avalara takes no responsibility.

Review Source

Response from Avalara

November 4, 2020

Hans, thank you for taking the time to write about your experience using Avalara. We strive to offer the best service possible and the frustrations you've described are not what we want. If you're open to a conversation, we'd like to learn more about your specific experience and how we can improve. We contacted your account manager who should be reaching out to you, or you can contact us at customercare@avalara.com.

Jim G.  
  
  
Used the software for: 2+ years

### "null"

December 11, 2017

4.0

Review Source

PR

Pascal R.  
Financial controller  
Farming  
Used the software for: 1-2 years

### "A good helping tool for the California Sales&Use tax Report"

December 15, 2019

4.0

Because we have 2 companies to manage, the first times we did some mistakes during the importation of datas to the software, like import the datas in the wrong company. We were only able to check theses datas as "avoid", but they were considered in the number of transactions we pay in our annual plan. So we were paying for this mistake. Is there any way, to put the company name in the Excel file we upload, so there is less risk to upload datas in the wrong company?

Pros

Accuracy of tax calculation by district for California Sales&Use Tax Report.

Cons

Of course the tool helps to save some hours each quarter and to get accurate amounts for California Sales&Use Tax Report, but not sure it really helps saving money at the end for the cost we pay for the tool each year.

Review Source

Response from Avalara

December 20, 2019

Roy, thank you for taking the time to share your experience with Avalara AvaTax. We're grateful for the opportunity to work with you. Regarding your question about file uploads, we'd need more information about your specific situation in order to best assist. Please reach out to your account manager or Avalara support.

DK

Dottie K.  
Credit and Collection Manager  
Medical Devices  
Used the software for: 2+ years

### "Software "

November 27, 2018

5.0

Excellent sales tax program. Top of the line glad we went with Avalara back in 2015. The support group is well versed on trouble shooting and resolving issues. I would highly recommend Avalara to any other company that is looking for a sales tax program.

Pros

The software has the ability to capture from start to finish with taxing the invoice to remitting the returns to the state were we collect sales tax.

Cons

Would like to be notified if Avalara stop taxing on invoices instead of finding out after the fact. This could be on the connector side, but still to put in place even an email to let us know.

Review Source

VR

Verified Reviewer  
Customer Care Director - Ecommerce Division  
  
Used the software for: 2+ years

### "I used the Avalara AvaTax Platform - Domestically only, very good."

April 5, 2018

4.0

Saved our internal accounting team so much time by handling the monthly/quarterly/annual tax remittance.

Pros

The 'University' is awesome with all the reference material easily accessible. Responsiveness of our account manager was good.

Cons

Sometimes a bit harder to navigate. Sales Team at times took long periods of time to provide a quote for additional services

Review Source

Melissa W.  
Ecommerce Manager  
Apparel & Fashion  
Used the software for: 1-2 years

### "Great product & team!"

January 5, 2018

5.0

Pros

It is simple to use, set up and pull reporting. The account managers are super friendly and helpful!

Review Source

MP

Mark P.  
CFO  
Computer Software  
Used the software for: 2+ years

### "We use AvaTax to calculate sales tax on customer invoices for multiple states and jurisdictions."

April 6, 2018

5.0

AvaTax handles all of the sales tax calculations, reporting, returns, filings and payments seamlessly. We were very pleased with how easy it was to set up initially and how seamless it has been since then to use. Definitely would recommend it to others who need to simplify and automate their sales taxes.

Pros

Very easy to implement and use. Handles all of our sales tax requirements with little to no effort on our part. Integrates well with our financial system. Very reasonably priced.

Cons

We really do not have any complaints. We have been extremely pleased with AvaTax. It has worked great for us.

Review Source

Margaret W.  
Freelancer-Blogger-Copywrite-Editing-Proofreading  
  
Used the software for:

### "Not for small companies"

February 16, 2018

2.0

I got the benefit of test-driving the product; this helped me reach the decision that it would not benefit us, but I could definitely see the benefits for larger companies.

Pros

AvaTax is not designed for small companies - it is a very robust program designed to keep medium to large companies compliant when filing multi-state reports, It has some awesome features that will check you nexus with the states and has the rates built in. Some tweaking may be required, but their customer support team was awesome. We have very little in the way of retail sales as we are a wholesale manufacturer. When I reviewed and test-drove this product, I could definitely see the cost effectiveness for large companies

Cons

It is very cost prohibitive for small companies who have minor sales in a variety of states, but only has nexus with 3 or 4.

Review Source

JR

JeaNae R.  
Accountant/Financial Solutions Team Mgr  
Facilities Services  
Used the software for: 1-2 years

### "Avalara Review"

November 30, 2018

4.0

Good quality people, expertise and concern with perfection of product. We were a bit oversold on connectors, etc.

Pros

The automation of getting correct tax rate for multiple states in which we do business. I think it is a valuable resource and good value for the money. There's no way we could keep up with all the laws and tax rates and keep our software updated accordingly

Cons

When working with Support, they assume that I am a software person. I'm the accountant and often don't understand their techno lingo. This is very frustrating. Also, there seem to be frequent issues with the Avalara software not communicating back with my software, causing posting issues. This is frustrating as well.

Review Source

VR

Verified Reviewer  
  
  
Used the software for: 2+ years

### "Business solution"

December 8, 2017

5.0

Pros

Avalara is adaptable across a broad range of accounting platforms and works smoothly across all of our companies. The install teams were very helpful during the initial installations and the training modules and online support provided the help needed to make sure the systems were up an running efficiently. On an ongoing basis I find the support staff (online chats) and especially the account manager knowledgeable, courteous, and diligent in resolving our customer issues.

Cons

Avalara works great in processing huge numbers returns on an ongoing basis but I think the back filing process is cumbersome and typically deal with those issues myself.

Review Source

JS

Jason S.  
Controller  
Utilities  
Used the software for: 2+ years

### "Saved my butt on state sales taxes. "

April 9, 2018

5.0

Saves time, money, and simplifies your life.

Pros

Saved me a clerical body no longer chasing and updating new tax rates. Added new efficiency points on sales tax collects. Excellent sales tax reporting. I've passed 11 sales tax audits without any charges since I've been on the software.

Cons

I wish the address field could be more dynamic in our use of the product. As our product is tied to our ERP the addresses must be set up for use and as such that is good, but if the step was combined it would save time.

Review Source

Ahmed A.  
AML ANALYST  
Consumer Services  
Used the software for: I used a free trial

### "Dont think about revenue ,Avalara will calculate all the taxes"

December 28, 2021

5.0

My overall experience with avalara is good as it generates sales tax reports automatically with accurate data ,it saves alot of our accountants time in counting and seeing the new tax percentage

Pros

Avalara having the ability to calculate all the sales taxes automatically with exact amounts ,we are not worried about updating tax rates ,It makes us complying with sales taxes,plus avalara dashboard makes us aware about all the status of the revenue and taxes

Cons

The reporting process on avalara need some enhancements as I cannot create customizable reports

Review Source

Response from Avalara

January 4, 2022

Hi Ahmed, thank you for taking the time to write about your experience with Avalara. We're committed to offering a reliable and easy-to-use solution, so we're happy to hear your trial with us has gone well. We look forward to serving you in the future.

MM

Maria M.  
AP/AR Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "Avalara makes tax compliance easy"

September 26, 2023

4.0

Overall experience is very good. No more need to maintain thousands of jurisdictions in the ERP system, no more need to run sales reports by state to check thresholds.

Pros

It is all automated once you have it set up correctly.

Cons

The integration was a bit difficult considering the model of our business.

Switched from

[Vertex](https://www.capterra.com/p/160387/Vertex-SMB/)

Avalara's product was more automated.

Review Source

Response from Avalara

September 28, 2023

Maria, thanks for taking the time to share a bit about your experience with us. We appreciate the feedback!

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