--- title: "Page 6 | Avalara Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 6 - Is Avalara the right Accounting solution for you? Explore 365 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/75673/AvaTax/reviews/?page=6" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Avalara 4 (365) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Page 6 - Reviews of Avalara ## Showing most helpful reviews Showing 126-150 of 365 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RB Rick B. Mgr - Acctg Computer Software Used the software for: 1-2 years ### "Overall good product" December 1, 2022 5.0 The software is a solution to our need for compliance with sales and use tax issues and filings. Pros The overall general features of the product are very good Cons The support and interface with Avalara personnel are at times frustrating. Difficult to get a named person to handle your query. Many questions are met with boiler plate linked responses. Review Source Response from Avalara December 7, 2022 Hi Rick, we appreciate you taking the time to share your experience with us. Your feedback is helpful and we will be sharing it with our support team. Should you have other concerns to report, please reach out to our team at customercare@avalara.com. Thank you! KP Kyle P. Controller Wholesale Used the software for: Less than 6 months ### "Customer Service Issues" June 7, 2019 2.0 I would not recommend this product to anyone going forward. I regret that I have already suggested it to a couple of people. I think it would be a great software once it's installed and operational, but my experience with their customer service has been so bad that I don't think I would want to continue to try and work with them. Pros The software seems to be very easy to use. It also serves a huge and really complex need. Cons My experience has been awful. I had to request a new sales person in the beginning because I couldn't get him to send me a quote. I had to send two different emails to get an integration engineer to schedule and appointment to meet with me. On the day of the meeting, I schedule some other people to be present for implementation. The engineer ended up missing the meeting completely so we integrated ourselves. The next day we had loads of issues charging sales tax to customers who were exempt. I had a phone call and was supposed to receive an email with documents on how to fix our issues (the engineer didn't know much about fishbowl). He never sent the documents and no one would answer my calls or emails. This carried over into the next day when I finally called fishbowl and had them uninstall the plugin. This has been one of the worst customer service experiences I have been involved with. Review Source Response from Avalara June 12, 2019 Kyle, thank you for taking the time to write about your experience; it's not the type we aim to deliver. We apologize that the implementation process has been a challenge and we'd like to help. Please contact us at customercare@avalara.com so we can work to address your frustrations. MA Mike A. VP of Operations Computer Software Used the software for: 6-12 months ### "Worst Customer Service Experience" August 16, 2021 2.0 Absolutely awful, one of the most frustrating experiences I have ever had with a piece of paid software. Pros Nothing, I am just typing to meet the character requirements here. Cons Well, first off the account manager for our VDA left the company and we were never notified or assigned a new one, that took me several weeks to resolve. (I was continued told my AM was person x, person x's email was not active and their phone number disconnected though...) Then, the decided to cancel our sandbox key even though we had paid for a live API key, making testing changes a bit tricky. When we asked for our sandbox key to be re-activated, they tried to charge us. (I have never see a software company try and charge a paying client for a sandbox....) This isn't to mention that I have yet to find anyone at the company I would consider responsive... Review Source Response from Avalara August 26, 2021 Hi Mike, thank you for taking the time to write about your experience. We apologize for the miscommunication from our team. We strive to offer the best service possible and the frustrations you've described are not what we want. If you're open to a conversation, we'd like to address these issues by learning more about your specific experience. Please contact us at customercare@avalara.com. VR Verified Reviewer Senior Staff Accountant Building Materials Used the software for: 2+ years ### "Avalara One Stop show for Tax Reporting" November 27, 2018 4.0 Pros Avalara software is very user friendly and compatible with most accounting programs. The communication when issues arise with customer service is world-class and very efficient and concise. Overall ease of use is great and interface with NetSuite allows us to verify and input tax certs fast and efficiently. Cons Reporting could be faster when the month is over but overall this is an issue that can be addressed with time. Review Source Neil W. Accountant Computer Software Used the software for: 1-2 years ### "My review" December 4, 2018 5.0 Overall, I've had a great experience. I've got a great customer service rep who has been nothing but helpful throughout the entirety of my experience with Avalara. Pros The software is mostly plug and play. Once it's installed, there's little to worry about afterwards, which is great because SALT is only a small portion of my job responsibilities! Cons There's been a couple of items where there's a tiered rate within the state however the base rate pulled through to charge to the customer, causing us to override. However, customer service has been a great help and I hope to have that issue resolved shortly. Review Source VC Vipul C. Treasury analyst Wholesale Used the software for: Less than 6 months ### "best way to manage tax returns" September 29, 2023 5.0 Great experience with Avalara and happy to recommend. Pros everything so far. Reporting is the best feature. so easy to use it. Cons nothing so far. Only thing needed as exempt certificate upload and templates to match with other competitors. Alternatives considered [TaxDome](https://www.capterra.com/p/186749/TaxDome/)[TaxJar](https://www.capterra.com/p/163419/TaxJar/) Reason for choosing Avalara Great way to do taxes. Review Source Response from Avalara October 5, 2023 Vipul, thank you for taking the time to share your feedback with us. We work hard to deliver a seamless product and we are happy to serve your team! VR Verified Reviewer Accounting Manager Computer Software Used the software for: 2+ years ### "Efficient" December 8, 2017 4.0 Pros Pros: Seamless integration with accounting software Easy to use and automated walkthrough are available Large community available for troubleshooting and researching topics Customer service is readily available Cons Cons: Once approved, changing the filing status of a return can’t be done without assistance Amending returns is not apparent and requires assistance. Review Source VR Verified Reviewer CEO Retail Used the software for: 1-2 years ### "Lifesaver!" September 30, 2019 5.0 Implementation was very simple. Intuitive and easy to use. Pros This has saved my bacon! I now have a concise, accurate accounting of what taxes to pay to which state. Before, it was a nightmare. Now, it is a few clicks and we're done. Well worth the money! Cons It might could be a little more straight-forward showing us when we need to start paying taxes in an additional state. Review Source Response from Avalara October 7, 2019 Thank you for sharing about your experience with Avalara, we're happy to hear it's been positive. We are committed to offering a reliable and easy-to-use solution, and we look forward to continuing to serve you. AB Alexandra B. Senior Accountant Business Supplies and Equipment Used the software for: 2+ years ### "Product Review" September 30, 2019 5.0 We had accuracy issues with our last sales tax provider and since implementing AvaTax, we have decreased our risk of charging the incorrect tax rates to our customers located across the US. Pros Once the initial setup is completed and tested, Avalara takes the guesswork out of sales tax. It is more accurate and cost effective than our previous third party sales tax provider. Also, the product is so easy to use and to navigate. Cons The implementation (like with all other software) hit snags that were unexpected, and took our IT team some extra time to link our billing system with AvaTax. Switched from [Sovos](https://www.capterra.com/p/163421/Sovos-Sales-Tax/) To increase accuracy and to find a provider to also file the sales tax returns for our company. Review Source Response from Avalara October 7, 2019 Alexandra, thank you for taking the time to write about your experience with Avalara. We appreciate your feedback and look forward to continuing to serve you. If there are additional comments you'd like to share, particularly around areas where you see need for improvement, please contact customercare@avalara.com. LL Lexie L. Regional Finance Manager Construction Used the software for: 1-2 years ### "Avalara Review" June 27, 2024 5.0 Pros Easy to Use: The platform is user-friendly and integrates well with other systems. Comprehensive: It handles various tax tasks like calculation, filing, and certificate management. Accurate: Avalara keeps up with tax laws to ensure accurate tax calculations. Scalable: It works well for businesses of all sizes. Cons Cost: Avalara can be expensive, especially for small businesses. Complex Setup: Initial setup and integration can be complex and time-consuming. Customer Support: Some users report that customer support can be slow or not as helpful as expected. Updates and Changes: Frequent updates and changes can sometimes disrupt workflows and require additional adjustments. Review Source Response from Avalara July 8, 2024 We appreciate your detailed feedback on Avalara, Lexie! We are proud deliver an easy-to-use and accurate solution, and we are constantly working to improve our customer support and communication for changes. Thanks for taking the time to share. VR Verified Reviewer Controller Computer & Network Security Used the software for: 1-2 years ### "A good product at a decent price." January 31, 2018 5.0 When it comes to calculating sales tax for a company at scale, I can't think of any other product I would use. Pros I've used AvaTax with two different companies and have found it to be relatively easy to use. The software does its job, and I like that the tax rates are pulled in based on geolocation instead of just state or county. Cons Some of the user interface changes in the most recent update have taken some getting used to. We use QuickBooks Online and sometimes the connection with AvaTax can cause the program to slow. Review Source VR Verified Reviewer QA Engineer Luxury Goods & Jewelry Used the software for: 1-2 years ### "Generally excellent for handling sales tax - beware of service issues however" February 13, 2020 4.0 Tax handling has become much easier and carefree - at least when the service is working. When it is having issues? Causes more work. Not a good look for them, regardless of how good it is otherwise. Pros For handling sales tax calculations down to a specific country or area, it's excellent. For being precise about this, you can count on Avalara. Additionally, they have some internal calculator tools when you need to find a tax with more precision. Cons In the past few months at least, there have been quite a lot of service issues, which have resulted in incorrect tax calculations, further resulting in messed up orders, thus more work. Whatever is the issue, it is making me start to question what's going on and lose confidence in the service. The internal calculator tools for precise tax calculation is not super intuitive, so it will take some thought to figure out. Review Source Response from Avalara February 17, 2020 Thank you for sharing about your experience using Avalara AvaTax, we appreciate your feedback. As you mentioned, some AvaTax customers have recently experienced periodic, short-term degraded service. Our teams are actively working on a fix to this issue. We apologize that you've experienced challenges. If you're open to a conversation, please contact our VP of Customer Excellence Bobby Sands at customercare@avalara.com so we can learn more and work to assist. VR Verified Reviewer Used the software for: 2+ years ### "Avalara is as great solution for our sales tax process." December 12, 2017 5.0 Pros The product is very easy to use from calculating the sales tax for invoicing to summarizing the monthly data for sales tax filings. It is a very affordable solution. Cons If I had to pick one area to improve perhaps more features could be added for reporting monthly activity. However, this product meets all of our needs at this time. Review Source Edward C. Used the software for: 2+ years ### "Makes our life easy" December 8, 2017 5.0 Pros When collecting sales tax in multiple states, Avalara makes your business flow with ease. You can concentrate on what you do best with your business and know Avalara is taking care of the rest. Cons I would like to see the Tax Certificate Capture made a little easier for the user. The cost of both Tax and Capture a little expensive. Review Source KM Kathleen M. Tax and Accounting Analyst Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Review" September 20, 2023 4.0 Pros The reports and it is very user friendly Cons The responses to ticket tend to be oversimplified Review Source Response from Avalara September 26, 2023 Kathleen, thank you for taking the time to write about your experience. Thanks for being a customer! AG Ann G. Owner Retail Used the software for: I used a free trial ### "Use with Extreme Caution" June 1, 2022 1.0 I started a free trial with Avalara and didn't have any issues with their software--I just decided to go with a different service. I couldn't find how to cancel my account in my settings so I messaged their customer support and asked if I needed to cancel or if I could let the time run out on the free subscription. The agent I spoke with stated "Yes, you can let the time run out since it is your free subscription." Their chat feature emails you with a summary of the chat so I have this conversation recorded and timestamped. A few weeks later I received an emailed invoice for a full year's subscription. I emailed accountsreceivable back explaining the situation and sent a screenshot of the email confirmation for my chat about cancelling. I got an email back advising that I should follow their link to confirm the cancellation of my account and that the bill was still due. The link they provided required that I acknowledge I would accept all payments due before I could cancel. I feel like Avalara isn't accepting responsibility for misinformation they gave and I'm being corralled into paying for a service that I made a good faith effort to cancel. It's been 7 weeks since they "opened an internal case with the support team" and would message me once they received an update. I've checked in with them since then and they didn't have an update. Because their support team is such a degree of inconsistent and negligent, I strongly recommend using a different service. Pros Automation features and variety of platforms that can be synced with Avalara make it appealing. Cons The software itself seems well constructed but it wasn't quite what I needed for my business. I contacted customer support before my free trial ended because I couldn't find where to cancel my account and they advised that because it was a free trial, I could let the free trial expire. Once it expired I was still charged for a full year's subscription. Review Source Response from Avalara June 3, 2022 Hi Ann, thanks for taking the time the detail your experience with Avalara. We strive to offer the best service possible for our customers and we are sorry to read about the frustrations you've described with our support team. We also understand how unexpected costs would be upsetting, and we'd like the opportunity to find a solution that works for you. Please email us at customercare@avalara.com so we can look into your case and learn more. AC Alejandro C. Epicor Administrator Oil & Energy Used the software for: 2+ years ### "Tax calculations made easy" November 30, 2018 5.0 Avalara saves us a lot of time by keeping track of all the sales tax rules based on products, customers, zip codes, tax exempt certificates. We just need to setup the states where we have business in, the products and upload the tax certificates and Avalara makes the rest. Pros Avalara makes tax calculation easy for each of our sales order. We no longer have to be too much concerned with the right tax rates in each of the states and counties we have business in because Avalara update those rates every time a tax rule or tax rate changes. Each time I need to research when a tax calculation is wrong, based on the user’s input, I found that Avalara is correct and that the issue is related to something the user is missing to take into consideration. Cons The only dislike that I have is that Avalara support takes a lot of time to get back to you. I always end opening a support case thru e-mail, chat and phone, so I work with the one that answers the fastest. Review Source MB Matthew B. Owner Retail Used the software for: 6-12 months ### "Avalara is a No Brainer! Set Up NOW!" February 20, 2024 5.0 FANTASTIC! No issues! We've enjoyed having no hassles when it comes to sales tax. Pros I like the ease of access and the ease of setup that comes with Avalara. It makes it a breeze to automate sales tax within your business. Cons None what so ever. We have enjoyed Avalara and we have had no issues since implementing it in our business. Review Source Response from Avalara February 27, 2024 Thanks for taking the time to write about your experience with our products, Matthew! We are happy to add ease to your sales tax needs! Bill S. It Director Wholesale Used the software for: 2+ years ### "Works well with 3DCart" December 9, 2019 5.0 Quite good. No problems Pros It works well for our needs on our web-stores. Always accurate and quick. Cons None to speak of. Perhaps if we'd had any issues, I could list them. Reason for choosing Avalara Works well with 3DCart Review Source Response from Avalara December 13, 2019 Bill, thank you for sharing about your experience with Avalara AvaTax, we're happy to hear it's been positive and we look forward to continuing to serve you. VR Verified Reviewer Owner Retail Used the software for: Less than 6 months ### "Awful awful awful" January 5, 2021 1.0 My salesperson said we'd simply connect the app to our Shopify platform and everything would be automated. LIES. I couldn't believe the emails I got that detailed what I needed to do to get set up. It was absolutely ridiculous. I paid them $4700 and would still need to do the heavy lifting for getting the application set up. I expressed my disappointment to my "implementation" guide and his response was, "that's not my job" after I told him my salesperson was not honest. My partner actually overhead the conversation and told me I absolutely could not move forward with Avalara. Then I emailed my salesperson who told me to email someone else for a refund. That person then gave me an email address to message. I've not heard anything and have not been refunded yet. How is this company still in business? There are better options out there. Avoid this company and look elsewhere. Pros The only thing I like about this software wasn't actually true. The salesperson oversimplified how the app works and how to get it started. Cons The set up is absolutely ridiculous. There's no setup wizard. You literally get a barrage of emails telling to you to click links and do the steps detailed in the email. Business owners paying thousands of dollars to get started should never have to do what this app is requesting. Review Source Response from Avalara January 19, 2021 Thank you for taking the time to write about your experience; it's not the type we aim to deliver. We apologize that the implementation process has been a challenge and we'd like to help. Please contact VP of Customer Excellence Bobby Sands at customercare@avalara.com so we can learn more and work to assist. RC Raquel C. tax accountant Telecommunications Used the software for: 1-2 years ### "It works well" December 13, 2022 4.0 Pros usually pretty intuitive and customer friendly. Cons can be difficult to see actual forms, but not too bad. Review Source Response from Avalara December 20, 2022 Hi Raquel, thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers a reliable and easy-to-use solution, and we're grateful to have the opportunity to serve you. VR Verified Reviewer CEO Internet Used the software for: 2+ years ### "Great tools" December 7, 2017 5.0 Pros simplifies a very difficult subject, calculating sales tax, determining nexus and get filings in on time has become much easier. Cons They good do a slightly better job of onboarding new customers, the process was much simpler once it was understood, but getting rolling took a bit of time. Review Source VR Verified Reviewer Technical Support Genius Used the software for: 2+ years ### "Use daily for calculating sales tax for customers across multiple states and countries" November 14, 2017 4.0 Ease of being able to calculate sales tax for multiple states Pros The ability to calculate sales tax for multiple countries and states easily and quickly without a lot of manual work Cons It is hard to find something I do not like. It can be glitchy at times, but it doesn't usually affect workflow. Review Source VR Verified Reviewer GM Retail Used the software for: 6-12 months ### "They Are Not Good" October 29, 2020 1.0 Pros I didnt like anything. They cannot provide the customer support and infrastructure required for European VAT registration. Cons Months of work were futile. Even getting a response to 1 email takes a long time. Even Amazon has stopped working with them. Review Source Response from Avalara November 10, 2020 Thank you for sharing your experience. We're committed to offering our customers a reliable and easy-to-use solution, and we're sorry if we missed the mark in your case. If you're open to a conversation, we'd like to learn more about your specific experience and how we can improve. Please contact CustomerCareEurope@avalara.com. BG Bonnie G. Assistant Controller Wholesale Used the software for: 2+ years ### "Avalara review" March 26, 2021 5.0 Working beautiful with ERP system Pros Automated the sales tax process reduced errors from previous manual process. Cons would like more flexibility in reporting. extra selection criteria fields in Avatax reports, like wanting to run on a specific customer. in certcapture, would like to pick and choose fields to print on downloaded reports. you can select on these fields, but some fields aren't on the report. Review Source Response from Avalara March 30, 2021 Bonnie, thank you for taking the time to write about your experience with Avalara. We appreciate your feedback and are passing along your thoughts on AvaTax and CertCapture reporting to our product team. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.