Who Uses This Software?

- Accounts Receivable Management (ARM) - 1st or 3rd party collections - Financial services - Government - Healthcare - Legal -Auto Subrogation


Average Ratings

35 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • DAKCS
  • www.dakcs.com
  • Founded 1981
  • United States

About Beyond ARM

DAKCS Software Systems is an industry leader in simplifying the process of collections and accounts receivable management. By creating highly configurable, innovative cloud and on-premise software solutions, DAKCS offers a way to run your business faster and more efficient. For over 35 years, DAKCS has delivered on service, automation, and flexibility in one central collection software platform for all types of business.


Beyond ARM Features

  • Agency Management
  • Auto Dialer
  • Automated Notices
  • Callback Scheduling
  • Client Management
  • Commission Management
  • Compliance Management
  • Contact Management
  • Credit Bureau Reporting
  • In-House Collections
  • Payment Plans
  • Transaction Management
  • ACH Payment Processing
  • Check Processing
  • Collections Management
  • Invoice Processing
  • Online Payment Processing
  • Overpayment Processing
  • Partial Payments
  • Receipt Management
  • Recurring Billing

Beyond ARM Reviews Recently Reviewed!


Dakcs

Mar 05, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: They have a really good crew at Dakcs, often times you can talk to the same rep multiple times through your issues which builds a good relationship with the Staff. We can also customize the system to our needs, a lot of the time we can make these changes our self.

Cons: We have random issues with pulling credit reports and running credit cards at time, typically during the month when the usage is high. To my understanding these are third party vendors running through Dakcs. Also Dakcs needs better tracking and canned reporting - we had to create fields and actions to be able to track last times accounts were worked by a person or in a campaign etc. #inventron!

Overall: Beyond was a huge step forward from the previous version of Dacks Sting. Although at times it does seem to be sluggish, the amount of detail and customization that can be added at the account level is awesome, which helps prevent us from bouncing from screen to screen to collect the bill. I do have to say where Beyond shines the most is the support we can get from the great folks at Dakcs.

Great Company, Solid Product

Feb 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great service and stability. The people at DAKCS provide excellent customer support. We have had virtually no downtime since we have been using their software (10+ years) They are friendly and very responsive. The software is solid and a great value for the price. No software is perfect and there are areas that I think they could improve, but overall I highly recommend DAKCS .

Cons: The software could be more user friendly and intuitive. They could d a better job with systems training and documentation but that seems to be a trend in the world of quickly changing technology. Some of the features are a lit clunky but you can certainly work with them.

Support and custom departments are fantastic.

Jun 21, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Relatively easy to use and can be custom to our needs. Do not have a large amount of issues or down time.

Cons: There are limitations within the core software that cannot be changed that I would like to be changed. For example - there are not enough characters available in the last name field (actually in most of the name and address fields). Which cause letters to go out address wrong or with info truncated. The OC screen needs additional fields for our needs. I would like to have the ability to add more Coll Acct Extra fields. We have to share those fields which sometimes can be confusing for our accounting.

Capterra loader

Solid Account Management System

Mar 12, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Versatility and innovation - Beyond is a program that is highly customizable, as long as you have some tech/coding knowledge or are willing to learn it.

Cons: It takes a lot of knowledge of the system to troubleshoot. There are a lot of little things that can be accidentally done or not done, then you need to know what possible fields cause certain affects.

Overall: Overall I highly recommend using the Beyond ARM. Once you know the system there are so many possibilities on customizing to your specifics needs and preferences, including many automation options to save your company time and money.

Capterra loader

Good experience and relationship working with DAKCS.

Feb 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been working with DAKCS Software Systems for the past 23 years and have really enjoyed the relationship that we have developed. With all the challenges that we, as a collection industry, face it is imperative that you partner with a company that is willing to work hand in hand. DAKCS has always been there to help navigate this very rocky road.

Cons: Need to have yearly conferences. They started having them last year and I really enjoyed the layout.

Overall: The ability to target those accounts that are most collectible and get them over to my collectors.

Capterra loader

We have been with DAKCS software since 1987 and have used Beyond for as long as it has been around.

Feb 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Our top 3 favorites are, ease of training for new hires, the data vault, and triggered actions. These three things makes the collection process run more smoothly and increases our bottom line.

Cons: Update flaws, occasionally when an update comes out it breaks something that worked fine before. DAKCS support team is always quick to make a patch.

Overall: It allows us to take away a lot of the decisions from the collectors. We can make decisions based on 100s of pieces of information in the account. This makes compliance and client satisfaction a breeze!

32 years with one collection software vendor

Jan 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite thing about this software is how versatile it is. We have used Beyond for medical, retail, bad check collections and for litigation follow up on accounts placed with an outside attorney.

Cons: So many features, we don't use them all.

Overall: We have been with DAKCS Software since 1985. DAKCS has always been a great partner. The entire team at DAKCS Software is a joy to work with. The Support Team is always willing to help and are very knowledgeable.

Overall, good software program. Not perfect, but nothing is!

Jun 14, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: I like the ease of use (especially with the Beyond product - which is WAY better than Sting) and integration with PDC4U.

Cons: It's not meant for ATTORNEYS and therefore, doesn't integrate with MS Word or Word Perfect for legal pleadings. It doesn't handle Comakers very well either (letters, judgments, etc). I'd also like a better Client A/R system (so it's easier to figure out which invoices are unpaid).

Great partnership

Nov 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has alot of good processes and capabilities

Cons: The only thing I can think of is like most software you do not know the full functionality and everything that is available outside of daily functions until you come accross a situation that brings it to light. When this situation occurs someone from the support team has been able to walk us through it and give us instruction on how to work.

Beyond ARM gets the job done for me. Superior collection software.

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like Beyond because of its user friendly platform. Beyond is the best ARM software on the market today.

Cons: I dislike the costs of revisions that are an important part of making your company more functional on day to day tasks. User input is huge and plays an important role in being the absolute best in the business.

Great product!

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Beyond is easy to use. We were up and running in no time. It meets all of our needs and they keep it up to date.

Cons: There was nothing I disliked about this product

Overall: Every aspect of our business is integrated. They work with our other vendors to automate our letters, credit reporting, payments and skiptracing.

Beyond ARM is the best, end of story.

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the most user friendly software anyone could ever want. I have people that have been in the business for 40 years that can use the software with absolutely no trouble. Training is a breeze.

Cons: The option to build individual reports for clients can be time consuming.

Conversion to DAKCS

Nov 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It gives me the opportunity to create a lot more specific reports and to run mass changes to accounts easier than our previous software.

Cons: There were some issues converting the data due to the way we handle our accounts as opposed to how other companies may do it.

Capterra loader

We have relied on DAKCS to fuel our success since 1983.

Feb 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: DAKCS staff is always willing to listen to our issues and help us a find a long term solution to make us a better company.

Overall: Use them to streamline our account flow and maximize our productivity in our collection agency. They serve as a one, major vendor for all of out technology needs in this space.

Superior Software

Jun 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is excellent and constantly being upgraded to meet the highest of standards.

Cons: Nothing really. This is system is reliable, fast, and efficient. I have worked with several other collection software products and this one by far has been the most advanced in every way.

Overall: Exceptional customer service, there is always someone who answers the phone when you are experiencing any sort of issue.

Commercial Adjustment Co.

Nov 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. We love the vault. Customer service is always helpful.

Cons: I wish the debtor edit screen would not time out so quickly. I wish the the jackdate would show at the bottom of the screen by the balance due.

Overall: Very good.

Beyond ARM

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to work with, and a main tool in our company.

Cons: There is nothing that we don't like about this software.

Overall: Beyond is a main tool in our company, we could not do most of our business without it

Capterra loader

DAKCS Beyond

Nov 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Windows based. Fairly intuitive. Helpful customer service.

Cons: Difficulty integrating outside vendors' software.

Overall: Generally good customer service/support. We have been with DAKCS for over 25 years.

JW

Mar 06, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I think it's easy to use and has all of the features we need.

Cons: I would like it if it were easier to add or remove new accounts when there are multiple accounts or headers.

Beyond ARM review

Mar 06, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: IT IS VERY USER FRIENDLY, BUT I NEVER USED ANOTHER SOFTWARE .

Cons: SOMETIMES THE SYSTEM FREEZES AND YOU LOSE DATA THAT COULDN'T BE SAVED

Beyond Review

Mar 05, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Advanced Inquiry and Project Queues for collectors.

Cons: The work rounds that you sometimes have to use.

DAKCS Software

Nov 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easily integrate with development team to write programs to interact with system.

Cons: Admin Interface could be a little more user friendly when comparing access.

Overall: Love the software. Seems to be pretty Stable and fit the needs of the company.

My experience with Dakcs is always great, they the most professional vendors we use.

Feb 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Workflow: ability to navigate, tracking and training collectors as well as customization of screens. The use of client productivity and reports is also important and very user-friendly.

Dakcs

Mar 06, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I've used it so long i know it like the back of my hand.

Cons: its slow, i believe this to be due to the code its written in. On top of that they went from key strokes to clicking everything when leaving Sting to Beyond - Time is money in this industry. Should have stuck with the numbering system and at minimal been able to choose either or. representative wants to be your vendor for everything even when their product is less sophisticated then their competition.

Overall: In all honesty everything we do has to be a custom. it would be great if they added 3 more bodies to their custom dept. representative is amazing but cant do everything himself.

It's all about the team...

Jun 30, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Beyond is a robust, capable piece of software that not only handles the account database side of things, but also can include features like built-in skiptracing, account scrubbing, payment processing and automated contact solutions.

With all of these capabilities and features the learning curve can be a little steep -- especially if you want to take advantage of all that the software has to offer. The ability to customize the way in which you handle a particular client (or group of clients) is more than suitable for any operation.

Like any piece of software, you cannot maximize its value without proper training and ongoing customer support. DAKCS provides this in-depth training and support to help you get the most from this product. Regardless of what software you choose, or what price you pay, it is the knowledge of the training and support staff, and their total dedication to your success, that makes all the difference. The DAKCS team has consistently been a leader in this regard helping us to leverage their software to achieve our goals.

It's all about the team.

Great product

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are many features for easy reports.

Cons: The font size is too small for the collectors screen.

FOR THE MOST PART, WE LIKE BEYOND,BUT THERE CAN BE SOME FRUSTRATION ON BEING ABLE TO DO WHAT WE WANT

Jun 22, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: THE ADVANCED INQUIRY IS VERY NICE AS YOU CAN FIND ALMOST ANYTHING AS LONG AS YOU KNOW THE PARAMETERS NEEDED.

Cons: SOME FEATURES THAT WE FEEL SHOULD BE STANDARD ARE NOT OFFERED AT ALL. SUPPORT IS HELPFUL, BUT SOMETIMES NOT ALWAYS KNOWLEDGEABLE AND I FEEL LIKE SOMETIMES.

DAKCS Client Review

Mar 06, 2019
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The product is easy to use. this product is easy to train.

Cons: Credit reporting seems to go down often, Payment screen run slower on high volume days

beyond and sting review

Mar 07, 2019
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
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Pros: the product User friendly for collectors.

Cons: the lack of stability and follow up is there biggest down fall.

Overall: John Moss is the best in support.

dakcs review

Mar 06, 2019
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: not much. its simple but could be more user friendly and stable

Cons: not easy to interface with other vendor tools.

Beyond

Mar 08, 2019
1/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

Pros: That you can re-print statement and invoices.

Cons: slow, I liked sting better. Too many errors

The overall experience has been challenging yet hopeful with consistent improvements and upgrades.

Jul 02, 2015
4/5
Overall

3 / 5
Ease of Use

3 / 5
Customer Support

Comments: The best part of the experience is the consistent improvements and upgrades to the software. With that being said, the improvements are coupled with the frustration in the lack of communication and training as the improvements are rolled out. The monthly maintenance is extremely high for the support we receive. You have a knowledgeable support staff. However, in order to see results, you must know who you need to talk to and how far they can be pushed beyond their knowledge base. It is hard to get a timely response with the more experienced technicians and/or trainers.

It has been good so far.

Jun 25, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: It is easier and has features that allow you to do more than the old STING. There are some things I still do using sting. I am not sure if you can do them all in BEYOND but I would assume you could now. I always get great customer service with any questions or problems I may have. I know we could probably utilize more of the features. I am not sure how other users may feel but I think if we were to have another conference in Utah like we use to do that it would benefit us all. I always learned a lot from those conferences.

supervisor

Nov 16, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Posting daily payments, it gives you more access for adjustments

Cons: Telephone collections, it takes too much time to do write ups and actions

Overall: Only nine months on Beyond, but the program support its expensive

Customer service above and beyond!

Jul 14, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: The customer service Dakcs provides is outstanding. I love the fact that you can always talk to someone and they are willing to help. The one thing I would like to see changed with this is that I wish you didn't always have to run the month end report on the day the month ends. It would be very helpful to be able to run it a few days after and just date it on the day the month ends. If it ends on a weekend it is not very helpful to have to come in on a Sat or Sun and run the report.