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Beyond ARM is a single, fully-integrated SaaS platform with a focus on self-service. By bundling debt collection and accounts receivable features, Beyond ARM helps your company increase your capacity to work more accounts, more efficiently. Our trusted, self-service software helps keep your clients informed of results, allows customers to by their debt more efficiently, and increases overall collections, while maintaining regulatory compliance and reducing overhead costs. Let's chat today!
Provider
DAKCS
Located In
United States
Foundation
1981
Open API
Unverified
Deployment
On-Premise Linux, Cloud, SaaS, Web-Based, On-Premise Windows
Training
Live Online, In Person, Webinars, Videos
Support
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base
Accounts Receivable Management, 1st Party debt Collection, 3rd Party Collection, Collection Attorneys, Government, Healthcare, Debt Buyers, Financial Services, Education, Banking, Utilities.
Content Source: Beyond ARM
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Beyond ARM Reviews
Pros
I like Beyond because of its user friendly platform. Beyond is the best ARM software on the market today.
I like the ease of use (especially with the Beyond product - which is WAY better than Sting) and integration with PDC4U.
The software is solid and a great value for the price. No software is perfect and there are areas that I think they could improve, but overall I highly recommend DAKCS.
The customer service Dakcs provides is outstanding. I love the fact that you can always talk to someone and they are willing to help.
Cons
The vague error ID's has always been a frustration on the I/T side. We do not know how to help as its just an error code.
The lack of stability and follow up is there biggest down fall.
For example - there are not enough characters available in the last name field (actually in most of the name and address fields). Which cause letters to go out address wrong or with info truncated.
With that being said, the improvements are coupled with the frustration in the lack of communication and training as the improvements are rolled out.
"Great Staff and Company "
Overall: Been with Dakcs/Beyond since 2000, plan to be with them for another 20 years!
Pros: Honestly i like the helpful staff, they become like extended Family
Cons: I would like to see them partner with more vendors, rather than try to create new products from the ground up.
"Fantastic Team"
Overall: Working with the team over at Dakcs/ Beyond has been a fantastic experience. I have been through a few system conversions in my day and by far this had been the least painful. Shout out to [sensitive content hidden] they were all fantastic and made this process much less painful than it could have been. The support they provided has been unmatched.
Pros: I think Beyond has a lot of capabilities and is an overall user firendly system. I found the entire team to be fantastic to work with from implementation to customs and support. We have an interesting work flow and are in a different line of business then they are more familiar with working with on a regular basis The team was always great with offering support and coming up with great solutions to tackle our many requests and possible issues we faced. Having the customer success team here for our implentation week was great in ensuring our transition was a successful one. Everyone at Dakcs has been fantastic to deal with.
Cons: I think one of the challenges we ran in to was due to our line of business and work flow in getting some things to work most effeciently for us like our internal letter process(s). Due to how we have chosen to work accounts through the project ques it is a bit harder to track employee productivity but we are also newer to the system so there is likely something we can figure out.
"beyond and sting review "
Overall: [SENSITIVE CONTENT HIDDEN] is the best in support.
Pros: the product User friendly for collectors.
Cons: the lack of stability and follow up is there biggest down fall.
"General Office manager/Co-Owner"
Pros: Secured and very modern features for collections agencies
Cons: To many steps to key in new business and collection procedures (slow)
"Solid Account Management System"
Overall: Overall I highly recommend using the Beyond ARM. Once you know the system there are so many possibilities on customizing to your specifics needs and preferences, including many automation options to save your company time and money.
Pros: Versatility and innovation - Beyond is a program that is highly customizable, as long as you have some tech/coding knowledge or are willing to learn it.
Cons: It takes a lot of knowledge of the system to troubleshoot. There are a lot of little things that can be accidentally done or not done, then you need to know what possible fields cause certain affects.
