Who Uses This Software?

- Accounts Receivable Management (ARM) - 1st or 3rd party collections - Financial services - Government - Healthcare - Legal - Consumer lending - Commercial lending


Average Ratings

4 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • DAKCS
  • www.dakcs.com
  • Founded 1980
  • United States

About Beyond ARM

For over 30 years, DAKCS Software Systems has been a leader in simplifying the business of accounts receivable and collection management by creating innovative cloud and on premise software solutions. Whether it is first or third party, we simplify your accounts receivable, collection management, predictive dialing/IVR, e-payment, credit and risk scoring, client access, self-service and e-signature requirements with elegantly designed, configurable enterprise solutions.


Spotlight_media_placeholder

Beyond ARM Features

  • ACH Payment Processing
  • Check Processing
  • Collections Management
  • Invoice Processing
  • Online Payment Processing
  • Overpayment Processing
  • Partial Payments
  • Receipt Management
  • Recurring Billing
  • Agency Management
  • Auto Dialer
  • Automated Notices
  • Callback Scheduling
  • Client Management
  • Commission Management
  • Compliance Management
  • Contact Management
  • Credit Bureau Reporting
  • In-House Collections
  • Payment Plans
  • Transaction Management

Beyond ARM Reviews

Customer service above and beyond!

Jul 14, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The customer service Dakcs provides is outstanding. I love the fact that you can always talk to someone and they are willing to help. The one thing I would like to see changed with this is that I wish you didn't always have to run the month end report on the day the month ends. It would be very helpful to be able to run it a few days after and just date it on the day the month ends. If it ends on a weekend it is not very helpful to have to come in on a Sat or Sun and run the report.

The overall experience has been challenging yet hopeful with consistent improvements and upgrades.

Jul 02, 2015
4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: The best part of the experience is the consistent improvements and upgrades to the software. With that being said, the improvements are coupled with the frustration in the lack of communication and training as the improvements are rolled out. The monthly maintenance is extremely high for the support we receive. You have a knowledgeable support staff. However, in order to see results, you must know who you need to talk to and how far they can be pushed beyond their knowledge base. It is hard to get a timely response with the more experienced technicians and/or trainers.

It's all about the team...

Jun 30, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Beyond is a robust, capable piece of software that not only handles the account database side of things, but also can include features like built-in skiptracing, account scrubbing, payment processing and automated contact solutions.

With all of these capabilities and features the learning curve can be a little steep -- especially if you want to take advantage of all that the software has to offer. The ability to customize the way in which you handle a particular client (or group of clients) is more than suitable for any operation.

Like any piece of software, you cannot maximize its value without proper training and ongoing customer support. DAKCS provides this in-depth training and support to help you get the most from this product. Regardless of what software you choose, or what price you pay, it is the knowledge of the training and support staff, and their total dedication to your success, that makes all the difference. The DAKCS team has consistently been a leader in this regard helping us to leverage their software to achieve our goals.

It's all about the team.

It has been good so far.

Jun 25, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: It is easier and has features that allow you to do more than the old STING. There are some things I still do using sting. I am not sure if you can do them all in BEYOND but I would assume you could now. I always get great customer service with any questions or problems I may have. I know we could probably utilize more of the features. I am not sure how other users may feel but I think if we were to have another conference in Utah like we use to do that it would benefit us all. I always learned a lot from those conferences.