Tigerpaw Software

Tigerpaw Software

3.5 / 5 38 reviews

Who Uses This Software?

B2B service providers who sell, monitor and service software, computers and other equipment in industries as varied as A/V, IT, telephony and POS to medical equipment and ATM machines.


Average Ratings

38 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $65.00/month/user
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Tigerpaw Software
  • www.tigerpawsoftware.com
  • Founded 1984
  • United States

About Tigerpaw Software

Our unique, all-in-one solution combines the best features of a PSA tools solution, a robust CRM solution and a BPM software solution into a platform that provides complete visibility, coordination and control of all aspects of your business. With Tigerpaw One, every employee -- from the CEO to the field technician, and from the head of sales and marketing to the customer service representative -- will have the tools and resources he or she needs to be more productive.


Tigerpaw Software Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management
  • Billing & Invoicing
  • Client Portal
  • Collaboration Tools
  • CRM
  • Document Management
  • Portfolio Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Resource Management
  • Time & Expense Tracking

Tigerpaw Software Reviews Recently Reviewed!


General MTSP Observations for STS

May 07, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall value is good. Tech/CSR response is good and timely.

Pros: Program has a lot to offer and record keeping abilities. TAG partner is a plus. STS has been with TP since 1980's era of DOS.

Cons: Interconnectivity with QuickBooks. Some features requested over time still not implemented. Separate non-licensed schedule multiple boards.

Program is great, support is great

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Customer since 2005.

Pros: Full-featured CRM & PSA which has good service ticketing, good workflow automation, good custoer and employee portals, good email analytics, and every other feature you could ask for.

Cons: There are many good reports, but customizations are frequently not possible with assistance of Tigerpaw or use of the very expensive Chrystal Reports.

Tigger Foot review

May 04, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
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Comments: Make the search easier !

Pros: Breadth of functions, ability to track accounts.

Cons: Search parameters aren't the easiest to use. The (human) logic to search is not the friendliest.

Love Tigerpaw! Need Deep Understanding and Proper Training

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: VERY powerful and robust system. If you give program enough data you can do all kinds of reporting and dispatch configurations to fit multiple needs

Cons: While there are lots of great features, they're only as good as the data you have and the practitioner who is trying to utilize them. Need deep training to get the full value.

Just passed our two year milestone!

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
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Comments: Tech support is top notch and the Ask The Expert webinars Tigerpaw puts on each day are extremely helpful. It provides these webinars know their product inside and out.

Pros: We've been on Tigerpaw two years and two days as this review is being written. Our company can not express enough how happy we are with our choice to move to Tigerpaw. Wish we would have done it 12 years ago when it was unfortunately outvoted by the owners would picked a CRM solution that we had to create multiple workarounds in Microsoft Access and other applications just to make useable. A lot of time and money wasted. Now that we are on Tigerpaw, life is a whole lot easier especially for the I.T. Department. As of today we have 26679 active accounts and roughly 1500 active Subcontractors loaded in Tigerpaw. With these numbers it's easy to see that we use Tigerpaw to it's fullest capabilities. We just upgraded to Version 17 so we can take advantage of the new REST API integration that Tigerpaw has added. We plan on bringing in a 3rd party Helpdesk solution to further enhance our capabilities and the new API should make the connection seamless.

Cons: The Web Portal does not work well for a company like ours and the way we have the Tigerpaw database set up. However, with an open API we can overcome this.

TIgerpaw has a fantastic team working hard for us every day!

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I am very grateful to have a team of people who work so hard for us every day. The team treats us like we matter, they care if we are happy and we are much more than a ticket number to them. In a world where customer service is not readily available through most companies, Tigerpaw is knocking it out of the park.

Pros: Tigerpaw has a product that meets our needs at every level of our business, from sales to operations as well as inventory and accounting. They hear our recommendations and work with us to implement change that meets our ever changing industry!

Cons: I would like to see Tigerpaw open up their application to integrate with other software more readily. We use several software pieces for different aspects of our service to clients and if they could integrate into Tigerpaw, we would save time and money. Integrations seem to be the biggest downfall of this software.

How I missed My Tiger Paw

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: After over 25 Years in the POS industry here is how I look back at my CRM experiences. Firstly I started in 1987 with a dispatch program that came with our accounting system (Automated Service) .. and a separate CRM for sales.. as time progressed that company exploded and needed an integrated solution. then we moved to Astea CRM for service .. it was bulky and slow. but had huge data crunching capabilities.. I then moved to a company that had been using Tiger Paw.. I learned to love the "list" mentality of Tiger Paw.. over time I launched my own company and thought I need something better than that "legacy looking system"... I then signed up for one APP based program after another.. two years in.. I decided to price out Tiger Paw.. and I thought .. wow that's expensive.. and ended up with Connect Wise. NOW.. the monthly subscription model seemed great .. less money up front .. but that turned into less functionality up front .. then came Dtools.. great for quoting , less impressive for Sales CRM and Service .. now I'm happy to say I'm back with my trusty Tiger Paw.. it was a long Journey..

Cons: Just wish I had a better report building capabilities within the program and better ways to present quotes to clients..

25-years of using Tigerpaw and I still love this software. Thank your James :)

May 04, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Comments: Over the years Tigerpaw has created a user group around this product and this maybe one of the best features. Having other in your same business to talk to about how to use and customize this software for our business type is very helpful. A lot of information on line. Total package.

Pros: This software does it all, from taking ticket to creating invoices, customer portal with payment gateway. We use Tigerpaw to automate our business, like you use a MSP software to automate patching Windows computers.

Cons: You need to spend a lot of time to customize this software to make it work for your company. Tech support is not business advisors. .

Phenomenal Customer Service

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: It is a rare combination to see a service group based in the United States that not only has the technical knowledge, but also the business knowledge to help you with your problems. That coupled with patience and a sense of humor makes it a great working relationship.

Pros: I was hired to implement the software, then head up materials management. The service techs that I have dealt with have been extremely knowledgeable not only about their software, but also about how to implement it properly for my company. They have the patience to get into my system, walk me through how to set it up, the tables necessary, and the implications each answer will have and how to choose the best option. I greatly appreciate their patience.

Cons: Only once out of about a hundred calls did they not respond in a timely manner, that's far better that any organization I have had to use prior to Tigerpaw.

Top notch customer service

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I have worked in the IT field for the past 20 years and have never come across a company as passionate and willing to support their customer base as Tigerpaw has. This is one of the vendors I enjoy calling as any issue is usually minor, addressable quickly and handled with care each time. I am never left wondering if a call to support is going to wreak havoc on my day, as it is always a pleasant experience

Pros: Tigerpaw Software has served us for many years with minimal issues. The system has handled numerous custom integrations and customization's to better fit our needs. Tigerpaw goes above and beyond in support of their customers and really leaves you feeling like you have a partner, not just a solution. The software is easy to use and navigate for end users.

Cons: Any negatives I have with Tigerpaw Software is in direct relation to the version my company is on, which is aged quite a bit at this point. This really speaks to the software as a whole as even being outdated and missing out on some new and exciting features Tigerpw has added, we have still been able to keep the software running smoothly, while ever increasing the load on the environment

Simply the best!

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Customer Support is top notch! They are willing to work with you on all of your needs (big or small). Tigerpaw helped our organization in really analyzing and understanding our business.

Pros: The software is robust enough to accommodate a wide variety of needs. We are a certified FAA repair station with unique operations. Tigerpaw worked with us to show us how to utilize their tools for a more streamlined operation. I also appreciate Tigerpaw always trying to be better with their releases. They listen to their customers!

Cons: I have nothing negative to say because Tigerpaw was so helpful during our times of not understanding.

Needed software to manage my service company. I tried a local company and spent a lot of time and money for a product that was clearly inferior to TigerPaw

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I noticed in a few years other pos companies and software developers were using it as well. They were more super users. I kept it simple and got out of it what we did best service.

Pros: Ease of set up and use. Modular based so you could purchase what you need. 2 purchasing, 4 dispatch,...we mainly used for tracking service calls and technicians performance. End of the year or quarter I could see and show the customer what they received for the maintenance dollars they were spending. Also we could tell if we needed to raise rates on certain equipment, based on number of failures. This software takes it all the way through billing. I never went that far. It did what we needed and functioned as sold. Was very happy with the investment, paid for itself in a year.

Cons: Can¿t remember any down side. Best money I spent to help run the business. That¿s not a con. But the truth.

Great platform!

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We have been Tigerpaw users for over 17 years, excellent software and support. We use everything from Web Portals, Inventory, CRM, Dispatch and Invoicing. Never a hiccup. Big fan of the product and Company.

Pros: Completely stable and user friendly platform. They are constantly improving the product in a good way.

Cons: No cons currently that I can think of currently.

Tigerpaw CRM review

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Most features/functionality are easy to use - Rich built-in feature set - Great for managing data; from proposal/quote to the final invoice - Workflow is a great feature to ensure key groups/individuals are notified as "things" happen (quote status changes, service order status changes, SO is invoiced etc...) - Add-on's like Web Portal - Exchange Connector are a must for our us - Support staff is always helpful and normally they have an answer to our questions within a single phone call

Cons: - Some of the limited functionality i.e. telephony and all of its parts/requirements - Occassional odd/unexpected behavior within various components

Have loved Tigerpaw for 12 years!

Mar 29, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I honestly don't know how companies like ours survive with a system like Tigerpaw.

Pros: Tigerpaw does everything for us. Automatic contract billing, serialized inventory, quotes, service orders, invoicing, automatic payments, interface to QuickBooks. Just to name a few things. Every time we have called support our issue was solved quickly and professionally.

Cons: It was a bear to setup but I don't know how it could have been easy. I am sure there are areas that could be improved but TP works so well for us and I have used it for so long I think I think like TP does.

From Paper to Tigerpaw

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Before Tigerpaw: Our company operated with SalesForce as the CRM, ACT! as the scheduling software for our Installation Department, QuickBooks for quoting and purchasing, and a variety of Excel spreadsheets used to track one issue or the other. We were a paper based operation with hundreds of active projects and service orders stacked in in/out boxes throughout the company. Everything worked fine as a small company but was we grew we needed a software vendor that could stitch the various departments together. The APP: Allows all the employees to see what jobs they are scheduled for, the password keeper has helped immensely by managing the various customer¿s network and password information in a completely secure manor. It also allows the technicians in the field to take pictures of before and after work is finished and immediately it is available for the customer to review on the Customer Portal or the staff back at the office.

Pros: Pros: I am treated, and I treat, the staff at Tigerpaw as a member of our own team here at USA Security. The service department answers the phone in less than a few minutes (most of the time). The training department has a few options for your staff to learn the program: online self-learning through the academy, 1-2PM daily ¿Ask the Experts¿ for a round robin style Q&A, and you can pay to have one-on-one time when/if needed. The Customer Portal and Employee Portal have made our interactions with our national accounts much easier to manage. Customers now have access to all the service orders opened by their regional managers, attached documents have a central home, and clients can manage access to Tigerpaw to open trouble tickets, request a quote, or look in at the progress of a project. The Employee Portal allows our technicians to upload documents, request changes to projects, and write detailed scopes of work from their laptops in the field. The Microsoft Exchange integration with Tigerpaw has enabled us to share and create graphical calendars with the install teams that show us availability of the teams months in advance. We have coupled this feature with the dispatch board built into Tigerpaw to create a Project Service command level view of the company. We file in over 22 states ¿ with the Avalara AvaTax Integration all of our taxes are handled electronically and days¿ worth of computing taxes has been reduced to minutes. The anxiety of all the various tax districts and changes in the law are handled seamlessly and we never need to second guess the tax rate at the county, state, or city level any longer. The QuickBooks integration is easy to manage and run. QBTraks integration will show you errors when it finds a problem and gives you the opportunity to fix them before they go into QuickBooks. This saves time in not having to clean up two separate databases. Quotes are easily transferred to projects and service orders when they are won. Creation of Purchase Orders for the projects, receiving goods, tracking programming and building time logged are all extremely easy to use and track. Customer assets are easy to manage and when a RMA is required for a product you have sold Tigerpaw makes it easy to create a RMA and track the flow of product from return to service. With their built-in Matrix feature you can create any customizable tracking matrix you need to monitor your company. There is no need to create custom reports in Crystal Reports if the built in reports are lacking some data point you require. You have access to the entire database and if Excel is your thing you can create the Matrix and export it to Excel if that¿s where you feel more comfortable working.

Cons: Cons: Would like to see the APP work as a payroll tracking device as well. We currently have two APPs, one for the employees to check in for payroll purposes and the Tigerpaw APP to track travel and site work time. This is more of a feature request than a con.

Solid Product, easy to learn.

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Functionality and ease of use. You can train your employees very quickly on this software. It gets the job done!

Cons: Product dev is slow but strategic. It's not as fancy looking as other PSA's but the ability to use the software outweighs the flash.

The grass looked greener on the other side but it ended up MUCH harder to chew

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: If we could go back to TigerPaw from ConnectWise we would do it in a minute. Unfortunately, once you make the move, it is almost impossible to get out. The cost, contract(s), and overall Massive commitment from an internal resource perspective force you to stay with ConnectWise.

Pros: One of the best procurement packages I've ever used. Assets are tracked and work-flow helps manage warranties and renewals. Service desk is simple but robust. Navigation is user friendly and there are different ways to navigate depending on your work preferences. Searching the database is customizable for individuals as well as making common company wide searches available using their Matrix search tool.

Cons: We left TigerPaw because we thought the service desk and calendaring would be better in ConnectWise. As it turns out we're years into ConnectWise and still are dealing with figuring out Service Boards and help-desk flow. The ConnectWise calendar is completely unusable along with much of their product. TigerPaw's calendar is significantly more robust and you can actually schedule meetings with multiple people. If you are looking for a true PSA Partner, TigerPaw can be just that, where with ConnectWise you are barley a number.

Tigerpaw success for 18 years

Mar 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've read some of the other reviews posted here about Tigerpaw. I certainly hope you will take my comments as factual coming from someone who has invested the proper time and energy into Tigerpaw for the last 18 years. Much of what I read and see regarding negative feelings comes from a place beyond the control of Tigerpaw. Tigerpaw is a line of business application; the most important one in our organization. The operational excellence we have achieved using it came from the marrying of Tigerpaw to well-established business processes. Period. No LOB software, including Tigerpaw will be successful without solid, clearly-defined business processes. If you learn the software and its capabilities, and allow yourself to refine your business processes to work with it, Tigerpaw becomes the sun in your service business universe. No gimmicks, no craziness, no runarounds. That is just not their style. And, if you don't know the answers or need assistance, the trail has been well tamped by a strong community full of ambassadors and experts that can show you the way. In my career as an IT professional and owner, I have often observed the collusion and confusion of the words installation and implementation. Two very different things yet people see them as the same. Our current mobile culture leads people to believe an application can be installed on a Friday and go live on Monday. That is not the case with a product as sophisticated as Tigerpaw. Installation is first. Next comes thought, discussion, planning, programming, and implementation. At that point you can measure with accuracy and make decisions based on relevent information. That is the process. Somewhere along the way, people forgot that software companies are...well...software companies. They develop products and offer setup instructions. Implementation is shaped by those instructions but not performed by them. People buy cars from a car dealership. And the process usually ends the same way. Here is how you start the car; the instructions are in the glove box or online; don't forget to give me 5-stars on the survey you receive next week. And then, you drive away. No one learns how to drive a car at the car dealer. They learn from a sibling, a parent or a professional driver. Line of business applications are exactly the same. In Tigerpaw's case (thankfully) there are a number of professional driving instructors out there to teach you how to drive...and drive well.

Pros: - All-encompassing product that touches every facet of our 20-year-old IT managed services/PrivateCloud/hosting firm - The Matrix...perhaps the most powerful tool available in any PSA for easily assembling information in an actionable view (you can even export it to Excel). No SQL dev needed; no Crystal dev needed. Just all your info with cool calculations, drill-downs, and filters. Simply awesome - Automatic synchronization with QuickBooks. No export/import files or juggling data around. It just synchronizes our Tigerpaw data right to QuickBooks - Excellent workflow engine. Love this feature. Keeps our sales and technical teams in-the-know. If something is taking too long, getting too old, or amassing too much time, Tigerpaw tells us. It also alerts us about warranty expirations, software license renewals, carrier contracts, even sales tax certificates...long before they expire. - Connect pretty much any way you want. Use your desktop, use the web interface, use the mobile interface...Tigerpaw is everywhere on every device all the time. - Automatic contract and agreement invoicing. As an MSP, this is crucial for operation. Contracts and agreements automatically invoice and process credit cards for us. Huge time savings - Time sheets. I've seen other systems and no one has anything quite like it. Check the availability, utilization, and billable time for techs in a single view. Great for finding gaps in billable times. Wonderful for techs to make sure they are hitting the mark. - They listen. Perhaps the most important thing! Contacting Tigerpaw with suggestions or reaching to support is a positive experience handled by thoughtful people that actually use the software each and every day.

Cons: - Some things take a few more mouse clicks than we prefer. - The interface needs a bit of love - More partnerships and tie-ins would send help and would send the product into orbit.

Comprehensive System that runs our entire business

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: TigerPaw has been great to work with in guiding us through set up specific to what we do. As a Medical Equipment Distributor and Service Organization, we are in a little different market but TigerPaw's helped us address any needs as they've come up. In my opinion, the CRM aspect of the program is better than any that I've seen in the 25+ years that I've used the system for sales. Along with the Opportunities Management and the benefits of the Field Service Components we are able to effectively do everything we need to in our business.

Pros: Enterprise-wide Integration of function and visibility between Sales, Marketing and Service. Responsive to needs specific to our business. Stability of the company - 25+ years personally working with the system.

Cons: The Mobile App is extremely robust so use is limited to wifi for us. Other than that, we are very satisfied.

Can't imagine a business without this

Mar 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: This is a one stop shop for everything we do in our business. We have utilized it since the beginning 4 years ago and we still are discovering useful features and options to make us even more efficient. It can take a little bit to get used to but once you do it is the most effective piece of software. We quote, convert to a service order that then has parts assigned, technicians put their time cards against it, invoice, inventory and collect payments. The uses are endless.

Cons: Can be a little tricky to learn. There are a few features that once you do a task, you can't ever undo it or correct.

Good Product, Great People

Mar 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We have been using Tigerpaw since 2010. We use pretty much every module / every aspect of it to run our entire business. It is not perfect, but overall, it does a good job in almost every area. What sets Tigerpaw apart is the people working there. They are down to earth and always trying to help. They really care about you and your business.

Pros: The people. They are there to help. Support is never more than a phone call away. The software has a lot of modules and features to help run your business.

Cons: They sometimes feel understaffed on the development side and new features do not get done as fast as you would hope.

Tigerpaw is a good CRM for Service Companies

Mar 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It has the functionality for service companies to do everything in one place. The quoting and sales aspect is awesome.

Cons: The mobile app could use some more development as it is lacking the ability to save notes when device loses connection.

Have used the application for the past 18 years and continue to be happy with it.

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, sales cycle flows well. Technicians are well organized via the integrated calendars - soon to be installing the mobile application. Bridges to QuickBooks - initially manually, but the process is now automated. Any assistance we've required over the years, their customer support group have always been there to help, very happy with their service.

Cons: Annual support cost - especially doesn't help when we're in Canada and also have to deal with the exchange rate.

Avoid TigerPaw at All Costs!

Feb 22, 2018
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Additionally, we were PROMISED that TigerPaw would integrate seamlessly into QuickBooks. Never did happen and after numerous calls to support we gave up. We were given some ridiculous price to have a "specialist" accomplish this for us. The sales staff is nice the support staff is horrible. Before you buy TigerPaw please do your due diligence and demo other applications. Read the review online about TigerPaw.

Pros: The only pro is that is TigerPaw has 5000 features that actually become cumbersome, annoying and difficult to use. We found ourselves only using a few of the modules of the 8 years of having the product as other applications accomplished these tasks more efficiently.

Cons: The software is extremely dated and seems as if it has been bolted together over the years. This creates a situation where there is a lot of steps and wasted time in trying to accomplish a task that should be simple. Additionally, all of my employees have hated it and complained repeatedly about better and more user friendly software they have used elsewhere.

Inflexible and out of date

Dec 14, 2017
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Low price point. Basic functionality. Back office help module, seems to work reasonably well for our support team.

Cons: System does not provide flexibility in configuring. The CRM module does not support SaaS or subscription sales forecasting, rather it is optimized for one time sales, which prevents accurate sales forecasting. Very poor sales automation. Email campaign module is unusable to a bug...not sure if it was EVER working as advertised.

Tigerpaw is a great add on to Quickbooks

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Easily integrates with Quickbooks desktop. Can view the exported data prior to import. Allows deposits within the software and allows proper mapping into Quickbooks.

Cons: Requires internet connectivity to export and import data. There could be a short delay. Overall there isn't major downside.

Expensive and cumbersome, dont walk away from Tigerpaw...RUN

Nov 12, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The only upside is an old version still works works but Tigerpaw said they will shut it down remotely if I dont upgrade..

Cons: Expensive to deploy, expensive annual fees, you never really own the software. Cumbersome and difficult to learn. the owner wears earrings.

Vendor Response

by Tigerpaw Software on March 07, 2018

Thank you for your honest feedback,John. We understand your frustrations and we empathize. It looks like you¿ve been using your Tigerpaw suite of tools since 2001 with your business, which is excellent! However, as we¿re sure you understand, software doesn¿t last forever. It¿s standard industry practice to support the last two full-point versions of a software. We assure you that the changes you mentioned were only made with the best of intentions. It¿s understandable that a software package more than a decade old will show its wear and be a little long in the tooth (no tiger-related pun intended). It was a difficult decision for us to sunset older versions of the product, but due to known security vulnerabilities and the risk of liability, both to you and Tigerpaw, this is the path we must take. This is why we have been working so hard to notify all of our affected clients with letters, emails, and phone calls for the last six months to help you plan for this transition.

Don't purchase Tigerpaw

Nov 07, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Not many Pros other than it's stable.

Cons: we've been using it for 10 years with few problems but gave up using several of the modules. Not intuitive and very cumbersome. Employees never liked the software and in my opinion one of the most difficult to learn. In my opinion, find something else, all the negative reviews I found on the internet about Tigerpaw validated what I always thought about the company and their software.

Capterra-loader

Terrible support

Nov 04, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Our experience was so bad that the high points of the software were overwhelmed by the poor support and complete lack of attention from their higher-ups. The support is very weak and Management doesn't respond to concerns. We gave up and switched to ConnectWise.

Tigerpaw Stay Far Away

Oct 30, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Very few if I am required to write. It is actually CRM software. You don't get any viruses when downloading.

Cons: Support is abysmal Software is very buggy They change the rules of their contracts and say sue me They basically are looking for an opportunity to take your money

Buyer beware, terrible Support, bait and switch

Sep 26, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: To buy a software package that you own and then receive a letter that stated due to security vulnerabilities on our end, your software will no longer work unless you upgrade is the biggest scam I've ever seen from what is considered a legitimate CRM package! The sales guy that sent the letter to my company would not even return my calls, instead sent me migration options packet! Stay away folks if you like your money and value your time, not an investment, but rather a serious waste! I'm consulting my attorney about the legality of them disabling MY software due to their inability to secure their creation!

Pros: Recurring billing, maintain customer data and ability to email invoices, incremental billing, inventory control

Cons: Terrible Support, condescending techs, repetitive steps to perform a single task, a glitch in the software that I could never get support to fix, am now told that my investment for my software will cease to work in just over a month! Require that I upgrade! This company is a joke, stay clear of it if you don't want to waste your money and resources!

Survived by people who do not know any better

Sep 25, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Spent money. Found problems. Support turn their backs on us. The software is useless. The only people who use it successfully have naively poored far more resources and made unecessary internal process changes to support this lacking software.

Pros: On the surface tigerpaw seemed like a good all in one solution. Sales people told us what we wanted to hear.

Cons: Works poorly or just doesn't work at all. Tigerpaw is not a sleek silicon valley company using the latest technologies. They are relics of the 90s tech boom that never evolved.

Not a good product

Apr 17, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We transitioned to Tigerpaw from ServiceCEO in 2011 - While we do not have daily events as some others had described, I do find that Tigerpaw makes you make a ton of repetitive moves to do any task. We have not actually been able to embrace the newly skinned MATRIX (actually have no idea what the heck the big deal was), and honestly really peeved the way that they have done us lately. We have paid support monthly for years and even with new staff calling for incident calls for access to training or support, we accumulated 19) calls last year. We called support to remove a incorrectly posted payment and was told that this "time", that this was a "chargeable" event at which rate now bills at $ with a 2) hour minimum. I have since decided after review of my initial 2011 agreement (which clearly makes no mention of chargeable items), that I will take my business elsewhere ----- BUYER BEWARE

Pros: Lots of promising of a solution that takes care of everything - It was a decent program at one time...

Cons: 1) Support - Support for this product is really poor. The few times that we've called (only because we absolutely had to) resulted in wasted time 2) Monthly Support - We paid for support (that we rarely used) and when we actually tried to use it, was told that the items that we needed help with was "chargeable", $ to back out a payment that was incorrectly posted. 3) Performance - We paid for integration and after 6) years now, we are still dealing with issues that did NOT get correctly defined in the setup. the problem was that they seemed to fumble around and really did not have consistent answers for the questions that we had during the migration phase. 4) Mobile Product - Unless something changed in v.16, My experience was that the MOBILE product was total junk 5) Tigerpaw University - again, unless recently updated, was populated with old videos that barely were relevant

Beware of Maintenance Agreement

Feb 14, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: After over 7 years using the software, I got tired of my employees complaining about using it. The biggest complaints were the bugs and the lack of support available from their support team. Long phone calls where the problem wouldn't get fixed was the norm. Be careful signing up with them. Their support agreement auto renews and when I tried to cancel, they are threatening to send us to collections if we don't pay all the way up until the auto renew date. The agreement was signed in June, 2010! BEWARE.

Perfect for service oriented SMB

Oct 08, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: feature laden

Cons: upfront and ongoing cost

Overall: Specialized software for tracking customers from quotes, referrals, and sales orders. Modules support service order tickets, inventory tracking and invoicing. Like most software of this level of complication it's "garbage in, garbage out". You have to be prepared to do customization and data entry but if you and your team use it regularly it will help you avoid missed sales opportunities and track your time and appointments both on the sales and service departments. This software is ideal for small service oriented businesses with at least a half dozen employees. There are android applications that allow technicians to check and enter time in the field so they never need to use a PC.
They don't give the software away but there are lots of features and like any good software that helps you remain complaint with tax reporting, tracks your inventory and makes sure all the work you do gets properly invoiced. You will get out of it what you are willing to put into it both for data and customization. There is good customer support and user group.

Recommendations to other buyers: count the ongoing and implementation costs before you dive in

Expensive software and we wasted a lot of money

Dec 02, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: We purchased software and paid over 2,000.00 but in short period of time Tiger Paw offer to upgrade to a new version (to pay another 1000,00 to continue) or loose all the support. We pulled the plug.

Feb 15, 2017
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
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