Tigerpaw Software

Tigerpaw Software

1.5 / 5 13 reviews

Who Uses This Software?

B2B service providers who sell, monitor and service software, computers and other equipment in industries as varied as A/V, IT, telephony and POS to medical equipment and ATM machines.


Average Ratings

13 Reviews
  • 1.5 / 5
    Overall
  • 2 / 5
    Ease of Use
  • 1.5 / 5
    Customer Service

Product Details

  • Starting Price
    $795.00/one-time/user
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    Business Hours

Vendor Details

  • Tigerpaw Software
  • www.tigerpawsoftware.com
  • Founded 1984
  • United States

About Tigerpaw Software

Tigerpaw is designed to track prospects at the beginning of the sales cycle and continue capturing service and account history throughout their lifetime as a customer. Our integrated modules include contact management software, sales management software, service management software and inventory management software all with the goal of helping you be more successful.


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Tigerpaw Software Reviews Recently Reviewed!

Disabled my on premises software! Now I can't work!

Nov 20, 2017
1/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: STAY AWAY FROM THIS COMPANY!!!!! Imagine Microsoft or Intuit DISABLING your Office or Quickbooks version because they felt it was just too old for you to use? Tigerpaw did that to my business! (and, I'm guessing at least HUNDREDS of other businesses). They said they cannot support legacy versions, any longer (I have not contacted them for support in 5+ years). I don't care if they cannot support the software but THEY HAVE NO RIGHT TO DISABLE IT!!! I OWN A LICENSE!

Pros: It does a lot, probably too much. I use about 10% of what the program can do but that's all I need. It does CRM and marketing. It's difficult to learn the features and you MUST purchase their annual maintenance to get access to tutorials and documentation.

Cons: They decided if you owned this for a while (my version is 11, probably 8 years old, now) that they would just disable it! Now I cannot get into my business management software! My company is crippled! I've NEVER, EVER heard of a company disabling your PURCHASED version of their software! I put in a call to support to get this resolved 4 DAYS AGO and NOBODY has contacted me. When you call for this reason you get voicemail. When you dial 0 for someone they connect you to your rep's voicemail.

Tigerpaw is a great add on to Quickbooks

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easily integrates with Quickbooks desktop. Can view the exported data prior to import. Allows deposits within the software and allows proper mapping into Quickbooks.

Cons: Requires internet connectivity to export and import data. There could be a short delay. Overall there isn't major downside.

Expensive and cumbersome, dont walk away from Tigerpaw...RUN

Nov 12, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The only upside is an old version still works works but Tigerpaw said they will shut it down remotely if I dont upgrade..

Cons: Expensive to deploy, expensive annual fees, you never really own the software. Cumbersome and difficult to learn. the owner wears earrings.

Don't purchase Tigerpaw

Nov 07, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Not many Pros other than it's stable.

Cons: we've been using it for 10 years with few problems but gave up using several of the modules. Not intuitive and very cumbersome. Employees never liked the software and in my opinion one of the most difficult to learn. In my opinion, find something else, all the negative reviews I found on the internet about Tigerpaw validated what I always thought about the company and their software.

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Terrible support

Nov 04, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Our experience was so bad that the high points of the software were overwhelmed by the poor support and complete lack of attention from their higher-ups. The support is very weak and Management doesn't respond to concerns. We gave up and switched to ConnectWise.

Tigerpaw Stay Far Away

Oct 30, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Very few if I am required to write. It is actually CRM software. You don't get any viruses when downloading.

Cons: Support is abysmal Software is very buggy They change the rules of their contracts and say sue me They basically are looking for an opportunity to take your money

Buyer beware, terrible Support, bait and switch

Sep 26, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: To buy a software package that you own and then receive a letter that stated due to security vulnerabilities on our end, your software will no longer work unless you upgrade is the biggest scam I've ever seen from what is considered a legitimate CRM package! The sales guy that sent the letter to my company would not even return my calls, instead sent me migration options packet! Stay away folks if you like your money and value your time, not an investment, but rather a serious waste! I'm consulting my attorney about the legality of them disabling MY software due to their inability to secure their creation!

Pros: Recurring billing, maintain customer data and ability to email invoices, incremental billing, inventory control

Cons: Terrible Support, condescending techs, repetitive steps to perform a single task, a glitch in the software that I could never get support to fix, am now told that my investment for my software will cease to work in just over a month! Require that I upgrade! This company is a joke, stay clear of it if you don't want to waste your money and resources!

Survived by people who do not know any better

Sep 25, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Spent money. Found problems. Support turn their backs on us. The software is useless. The only people who use it successfully have naively poored far more resources and made unecessary internal process changes to support this lacking software.

Pros: On the surface tigerpaw seemed like a good all in one solution. Sales people told us what we wanted to hear.

Cons: Works poorly or just doesn't work at all. Tigerpaw is not a sleek silicon valley company using the latest technologies. They are relics of the 90s tech boom that never evolved.

Not a good product

Apr 17, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We transitioned to Tigerpaw from ServiceCEO in 2011 - While we do not have daily events as some others had described, I do find that Tigerpaw makes you make a ton of repetitive moves to do any task. We have not actually been able to embrace the newly skinned MATRIX (actually have no idea what the heck the big deal was), and honestly really peeved the way that they have done us lately. We have paid support monthly for years and even with new staff calling for incident calls for access to training or support, we accumulated 19) calls last year. We called support to remove a incorrectly posted payment and was told that this "time", that this was a "chargeable" event at which rate now bills at $ with a 2) hour minimum. I have since decided after review of my initial 2011 agreement (which clearly makes no mention of chargeable items), that I will take my business elsewhere ----- BUYER BEWARE

Pros: Lots of promising of a solution that takes care of everything - It was a decent program at one time...

Cons: 1) Support - Support for this product is really poor. The few times that we've called (only because we absolutely had to) resulted in wasted time 2) Monthly Support - We paid for support (that we rarely used) and when we actually tried to use it, was told that the items that we needed help with was "chargeable", $ to back out a payment that was incorrectly posted. 3) Performance - We paid for integration and after 6) years now, we are still dealing with issues that did NOT get correctly defined in the setup. the problem was that they seemed to fumble around and really did not have consistent answers for the questions that we had during the migration phase. 4) Mobile Product - Unless something changed in v.16, My experience was that the MOBILE product was total junk 5) Tigerpaw University - again, unless recently updated, was populated with old videos that barely were relevant

Beware of Maintenance Agreement

Feb 14, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: After over 7 years using the software, I got tired of my employees complaining about using it. The biggest complaints were the bugs and the lack of support available from their support team. Long phone calls where the problem wouldn't get fixed was the norm. Be careful signing up with them. Their support agreement auto renews and when I tried to cancel, they are threatening to send us to collections if we don't pay all the way up until the auto renew date. The agreement was signed in June, 2010! BEWARE.

Perfect for service oriented SMB

Oct 08, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: feature laden

Cons: upfront and ongoing cost

Overall: Specialized software for tracking customers from quotes, referrals, and sales orders. Modules support service order tickets, inventory tracking and invoicing. Like most software of this level of complication it's "garbage in, garbage out". You have to be prepared to do customization and data entry but if you and your team use it regularly it will help you avoid missed sales opportunities and track your time and appointments both on the sales and service departments. This software is ideal for small service oriented businesses with at least a half dozen employees. There are android applications that allow technicians to check and enter time in the field so they never need to use a PC.
They don't give the software away but there are lots of features and like any good software that helps you remain complaint with tax reporting, tracks your inventory and makes sure all the work you do gets properly invoiced. You will get out of it what you are willing to put into it both for data and customization. There is good customer support and user group.

Recommendations to other buyers: count the ongoing and implementation costs before you dive in

Expensive software and we wasted a lot of money

Dec 02, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: We purchased software and paid over 2,000.00 but in short period of time Tiger Paw offer to upgrade to a new version (to pay another 1000,00 to continue) or loose all the support. We pulled the plug.

Feb 15, 2017
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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