Mirage Hotel Systems

Mirage

5 / 5 4 reviews


Average Ratings

4 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $10,000.00/one-time
  • Deployment
    Open Source
    Other
  • Support
    24/7 (Live Rep)

Vendor Details

  • Mirage Hotel Systems
  • www.miragehotelsystem.com
  • Founded 1985
  • United States

About Mirage

Completely integrated property management solution for hotels, motels, inns, and resorts.


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Mirage Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

Mirage Reviews

I cannot stop recommending Mirage to other hotelier.

Sep 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Owner availability, can do attitude, ability to figure out complex issues in elegant, simple ways. Always able to find a workaround, or problem solve. Definitely a wildly functional PMS, without needless bells and whistles to make it more expensive. Trust, in a word, and the booking engine that is commission free! Server based, because the cloud has too many security and uptime issues, and you can virtualize any server to be its own cloud... hotels should own their assets, and with these guys, you do.. but you can still access it from anywhere, while it lives at the property. Also, their ability to customize reporting, and to deal with modern interfacing, is unparalled, and they don't pass the cost on to the customer. It's so rare to enjoy working with a tech company... these guys are consummate professionals.

Cons: I don't have any comments about it, frankly. I sat here for 5 minutes trying to make something up, or really perceive a problem. But they are truly wonderful.

Recommendations to other buyers: We're getting fleeced by other PMS and booking engines.... needlessly bloated to pad the tech companies pockets, without true hotelier design. They're not answering questions no one is asking... they are delivering the most precise, simple but effective, and enjoyable to use approach for PMS in this industry. I wish I could review them other places.... and the $$$$ saved on booking commissions is almost too good to be true, but it's REAL. It makes me disappointed when I have to work with another PMS.

I've had nothing but positive experiences with Mirage Hotel Systems

Sep 13, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the simplicity and ease of intuitiveness of the system and Mirage customer service is outstanding.

Cons: On line reservations is a little "clunky" looking.

Recommendations to other buyers: I would highly recommend Mirage to anyone considering it.

Best PMS Ever!

Sep 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Whatever the issue, they are there to fix it immediately...Although there are rarely issues

Cons: We have been using Mirage for over 20 years without any major issues and the updates gives us the ability to maximize REVPAR

Recommendations to other buyers: If you want a hands-on PMS vendor...This company is for you. They are able to modify and make changes to fit your needs in minutes, versus days or months with other vendors.

Very User Friendly!

Sep 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Incredible call back time. Great Support 24/7 365 and the fact that the vendor is extremely quick when resolving your issue usually within the same call. Used other PMS systems in the past and none are as user friendly as this software.

Cons: Nothing! The Vendor is quick to return your call or page, the software works flawlessly and the features I need are all there.

Recommendations to other buyers: Make sure that you understand all functions, features and capability of the software before you make your assessment.