--- title: "OMS Platform Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OMS Platform Software - reviews, pricing plans, popular comparisons to other eCommerce products and more." source_url: "https://www.capterra.com/p/75898/OMS-Platform/" page_type: "product" language: "en" --- # OMS Platform Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) OMS Platform ## What is OMS Platform? Web-based solution that enables e-commerce through product storage, online transactions, customer support, order resolution and more. ## What is OMS Platform used for? [eCommerce](https://www.capterra.com/ecommerce-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $295 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## OMS Platform Overview Updated September 2026 AI summary OMS Platform enables businesses of all sizes to manage their eCommerce operations through cloud-based tools for CRM, inventory, order processing, catalog organization, and shopping cart functionality. It supports email marketing, SEO management, and returns handling, while optional features like multi-store management and order tracking allow organizations to coordinate multiple sales channels and monitor order status efficiently. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OMS Platform 4.0 (2) VS. [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting Price $295 Per User, Per Month Starting Price $31.1 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.0 (6,200) Value For Money 0.0 (0) Value For Money 4.1 (5,120) Customer Service 5.0 (1) Customer Service 3.9 (4,900) ## OMS Platform alternatives [Shopify](https://www.capterra.com/p/83891/Shopify/) [4.5 (6,718)](https://www.capterra.com/p/83891/Shopify/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/83891/Shopify/) [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) [4.5 (1,054)](https://www.capterra.com/p/225601/WooCommerce/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/225601/WooCommerce/) [Wix](https://www.capterra.com/p/169007/Wix/) [4.4 (10,787)](https://www.capterra.com/p/169007/Wix/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169007/Wix/) Highest Rated [Squarespace](https://www.capterra.com/p/143461/Squarespace/) [4.6 (3,427)](https://www.capterra.com/p/143461/Squarespace/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/143461/Squarespace/) ## FAQs about OMS Platform Overview ### What company size and specific industries is OMS Platform built for? OMS Platform is designed for medium and large enterprises in e-commerce that need support for order management, inventory management, customer relationship management, payment gateways, and related commerce operations. Features and Usability ### What are the key features of OMS Platform? OMS Platform offers CRM, catalog management, inventory management, and order management for handling product data and sales workflows. It also includes order tracking, returns management, shopping cart functions, multi-store support, email marketing, and SEO management for managing customer orders and online storefront operations. Getting Started and Support ### What customer support options does OMS Platform offer? OMS Platform provides 24/7 Live Rep and Chat support. Users can contact support at any time through live representatives or chat for help with account questions, setup, or ongoing issues. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 8,724 eCommerce reviews Capterra data shows that buyers of eCommerce software rank the following features as their top priorities: - **Website Management** (**47%** of reviewers rated this feature as critical) - **Data Security** (**56%**) - **Order Management** (**48%**) OMS Platform supports **Order Management** but does not include **Website Management** or **Data Security**. Instead, it offers other features that reviewers also rate highly, including **Shopping Cart** (**46%**) and **Inventory Management** (**45%**). These features help businesses manage purchases and stock levels more effectively, providing teams with the tools to process orders accurately and keep products available for customers. Catalog Management Create and manage digital catalog of products/services with their details, specifications, and price CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Email Marketing Create and send email blasts/campaigns Inventory Management Track and manage inventory levels to maintain proper supply Multi-Store Manage multiple teams and operations from a central location Order Management Manage and track customer orders for goods, investments, or any other purchases OMS Platform 10 features ### All Features - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Email Marketing: Create and send email blasts/campaigns - Inventory Management: Track and manage inventory levels to maintain proper supply - Multi-Store: Manage multiple teams and operations from a central location - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Returns Management: Track and facilitate returns of products sold - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Shopping Cart: Checkout of online store --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Basic $295.00 Per User,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 2 reviews Filter by rating 5(1) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Shari G. Management Consultant Lead Consumer Services ### "A Decent Warehouse Management System" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 August 19, 2022 Pros I've only used this software for about a month now and the admins are quite restrictive with what I have access to, but what I can do is enough to provide decent customer support. The software allows you to view orders your customers have placed through several different pathways (your direct website, amazon, etc), view tracking details surrounding those orders, assist with the return process (return & refund, return & replace, etc) and view the inventory of your products. You can also integrate your warehouses if you have multiple and seemingly they can update things from their side as well. Cons What I liked least about this software was its user interface. It may have been how my admins set it up, but it was incredibly old fashioned and almost outdated. It takes a while to load on start and each time you click on a tab, it opens another tab beside it (within the software, so not like - multiple chrome tabs). It can come in handy for some cases but just simply having that tab open and then being able to click 'back' out of it to the previous page is what most people are used to these days. You also have to X off each tab so as not to confuse them with your next search and have to manually clear your previous search so it's contents don't mess with your next one. What I also disliked was the inability to view escalated cases. No way to view their status to provide an ETR to anyone asking. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Administrator Medical Practice ### "Detail Oriented" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2019 I use this program daily to register, schedule and keep track of clients information. Pros I love that this allows for detailed scheduling and record keeping. This program is easy to use, yet allows for a multitude of details. Cons Feels clunky to navigate at first, but after a bit, it began to become easier. There are a few glitchy processes that I would like to see improved such as options to archive data or to merge fields. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.