Who Uses This Software?

Well-suited for senior financial roles in mid-sized organizations.


Average Ratings

243 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Sage Intacct
  • www.sageintacct.com/
  • Founded 1999
  • United States

About Sage Intacct

Sage Intacct helps CFOs access integrated management and financial reports across their business entitiesin minutes not daysto grow and drive their business. Sage Intacct is the AICPA preferred financial management product that allows your growing mid-sized business to go further, faster with the core financials you need to automate your most important processes, reduce your reliance on spreadsheets, and give you greater visibility into your business performance.


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Sage Intacct Features

  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • CPA Firms
  • Expense Tracking
  • Fixed Asset Management
  • Fund Accounting
  • Government
  • Nonprofits
  • Payroll Management
  • Project Accounting
  • Purchase Orders
  • Tax Management
  • Approval Process Control
  • Bank Reconciliation
  • Cash Management
  • Check Printing
  • Duplicate Payment Alert
  • Fraud Detection
  • General Ledger Entry
  • Vendor Management
  • ACH Payment Processing
  • Check Processing
  • Collections Management
  • Invoice Processing
  • Online Payment Processing
  • Overpayment Processing
  • Partial Payments
  • Receipt Management
  • Recurring Billing
  • Billing Portal
  • Contact Database
  • Contingency Billing
  • Customizable Invoices
  • Dunning Management
  • Hourly Billing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing
  • Tax Calculator
  • "What If" Scenarios
  • Balance Sheet
  • Capital Asset Planning
  • Cash Management
  • Consolidation / Roll-Up
  • Forecasting
  • General Ledger
  • Income Statements
  • Multi-Company
  • Multi-Department / Project
  • Profit / Loss Statement
  • Project Budgeting
  • Run Rate Tracking
  • Version Control
  • Accounts Payable
  • Accounts Receivable
  • Asset Management
  • Bank Reconciliation
  • Budgeting & Forecasting
  • Donation Management
  • Fund Accounting
  • General Ledger
  • Payroll Management
  • Accounting Management
  • CRM
  • Dashboard
  • Distribution Management
  • Enterprise Asset Management
  • Financial Management
  • HR Management
  • Inventory Management
  • Project Management
  • Purchasing
  • Sales Management
  • Supply Chain Management
  • Warehouse Management
  • Approval Process Control
  • Invoice Management
  • Multi-Currency
  • Receipt Management
  • Receipt Upload
  • Reimbursement Management
  • Spend Control
  • Time Tracking
  • Workflow Management
  • Account Alerts
  • Asset Management
  • Expense Tracking
  • Household Tracking
  • Influence Tracking
  • Lead Management
  • Marketing Management
  • Relationship Tracking
  • Team Assignments
  • Territory Management
  • "What If" Scenarios
  • Audit Trail
  • Balance Sheet
  • Cash Management
  • Consolidation / Roll-Up
  • Forecasting
  • General Ledger
  • Income Statements
  • Multi-Company
  • Multi-Department / Project
  • Profit / Loss Statement
  • Accounts Payable
  • Accounts Receivable
  • Activity Tracking
  • Asset Management
  • Bank Reconciliation
  • Budgeting & Forecasting
  • Compliance Management
  • Donor Management
  • General Ledger
  • Partnership Accounting
  • Purchasing & Receiving
  • Accounting
  • Committee Management
  • Donor Management
  • Dues Management
  • Event Management
  • Fundraising Management
  • Member Database
  • Membership Management
  • Social Media Management
  • Volunteer Management
  • Customer Portal
  • Delayed Billing
  • Discount Management
  • Dunning Management
  • Invoice History
  • Multi-Currency
  • Multi-Period Recurring Billing
  • Payment Processing
  • Recurring Donations
  • Subscription Billing

Sage Intacct Reviews Recently Reviewed!


Best in class core financials/ERP system

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: *Ease of use-extremely intuitive & on-line help is very useful

*Adaptability w/Other Systems- rather than trying to be one stop shop ERP with every module/system it is built to integrate with best in class systems

*Ease of Customization - allows for simple customization (e.g. field names) that aren't messed up nor require testing with upgrades; to more enhanced/involved platform customization

*True Cloud based/SaaS Solution- it was never an on-prem. solution that had to be adapted to the cloud, it has always been a cloud based solution and when using the system this is very evident when compared to other solutions that have later launched a cloud based solution

*Upgrades are seamless and relevant

*Pricing is competitive and thus far haven't turned into a typical Tier 1 system in terms of high single digit annual price increases (hopefully they never will as this makes it much more appealing to the small/mid sized companies which will organically increase Intacct's revenues through their employee/user growth)

Cons: *Very difficult to find programmers/developers experienced in this system (hopefully will come with time and their continued growth)

*Customer service is just marginal- we don't pay for the enhanced service so that may be really good. Fortunately it is not very often needed (system is so intuitive and on-line help resources are great)

Overall: See all pros listed on the review...it is such an easy to use system that enables us, as a smaller start up company have a great foundation as we continue to grow.

Flexible, capable, constantly upgrading software.

Jan 17, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Intacct allows for the creation and utilization of any fields desired for your business eliminating the need for the multitude of work-arounds necessary to create detailed reports in other accounting systems. Intacct also has the most capable custom reporting interface I have utilized to date, saving hours of time formerly spent on the extraction, transformation, and production of standard company reports. Other benefits include, ability to import any type of transaction, ability to bulk export all GL transaction data (a personal favorite), a robust API allowing for integration with internal databases, payroll software, etc.

Cons: Initial setup was led by a less experienced implementation specialist which led to difficulties as we began to review and create custom reports accurately. After speaking with a consultant, we determined the issues, corrected them, and have produced real time advanced reports which have provided a level of insight which was unachievable within other accounting software.

I am a true fan of Intacct and love how much customization it allows.

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I love the Custom Reporting capabilities through dimension use... looking at the GL as a database structure makes the software very versatile and easy to use. The output potential is outstanding!

Cons: Cost. It's a great product, but I really wish there was a light version for our company, and for other smaller companies starting up. There is a strong market for a light version. That way the company could grow into the full version.

Overall: We have been able to set up recurring transaction to automate similar monthly/quarterly transactions, allowing us to fully operate with less human capital, and less human errors. We've been able to increase our reporting internally with many many many custom reports to suite the needs of various stakeholders. We can see investor summaries across the entire enterprise with the multi-entity structure. We utilize upload templates often to allow us ease of entry - for example, we do monthly uploads of income allocations across every entity in one root level entry done by exporting a custom report, using excel to seamlessly do an index match and hlookup to complete the upload template, then upload! It's simple, fast, and accurate.

My organization has been using since October 2016 for AP, AR, Purchasing, and fund management.

Mar 23, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We transitioned from a manual recordkeeping system to this electronic accounting system. This means all of our transactions are available to be reviewed at any time from anywhere. Reports are available instantaneously reflecting the latest transactions. Transactional history to review activity from creation to being posted to the GL is tremendous and helpful. The software offers many more versions of reports than was available with our prior legacy system.

Cons: One of the most difficult items with this system is that user restrictions prevent Custom Reports from being accessible to 75% of our users. The report writing tools would benefit from an overhaul to allow merging of multiple data tables and more customization of the report appearance. Also there are so many aspects affected by creating a GL Account that there is a steep learning curve in understanding where to efficiently generate new records.

Overall: By being able to automate our financial activity we have increased the amount of information available to key decision makers for more informed decisions. The amount of time it takes for us to process purchasing transactions has decreased by a dramatic amount of time .

Great and attentive customer service. Very accommodating with our customization and concerns.

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the flexibility and ease of the software. It is overall simple to correct errors. I enjoy the import features for invoices and journal entries. Saves a lot of time and is user friendly, even for less experiences computer users.

Cons: The restrictions of some features and functions. I feel like the functionality is more designed by computer programmers than by actual day to day users. For example, if you are trying to create a custom report, vendor ID is stored one way when entering invoices, and another way when entering journal entries. Customer service suggested to me that I enter the vendor ID in 2 different fields (I believe Vendor_ID and APBillItem_VendorID) for all invoice imports so that I can use 1 f. This is redundant and frustrating. Also for example, you can set invoices to "warn" you if duplicate invoice numbers when manually entering, but if you are using the import feature, it will just crash. You have to de-select the "warn" option, upload the file, and then turn the "warn" function back on. This is not practical. There should be some type of override function for intentional duplicate invoice #s.

Sage Intacct is a solid base that meets our business needs as a not-for-profit organization.

May 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very responsive and thoroughly integrated. I also appreciate the constant enhancement, the responsive Support team, and the frequent webinars that inform of the new changes and improve the usefulness of the software . This level of support gives confidence in the tools and the product in general.

Cons: A greater possibility of integration will make Sage Intacct even more useful and helpful to the user. Additionally, quick glances that summarize the different ways the software can be useful can be helpful to new users.

Overall: Sage Intacct is a solid base that meets our business needs as a not-for-profit organization.

The software is very responsive and also thoroughly integrated. I also appreciate the constant enhancement and the responsive Contact Sage Intacct Support. This level of support gives confidence in the tools and the product in general.

Intacct is very user friendly and you can use it in creative ways

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intacct makes my job so much easier. It is easy to use and is very intuitive. The software can be used in creative ways and not just as standard bookkeeping software. It integrates easily with other softwares so you can link everything together. Overall it saves us time and money.

Cons: There are very few issues with the software. I have noticed that when I'm have an issue with the software it can take a little bit longer then I would expect for the problem to be resolved. We are busy people and need our programs to be running properly to get our jobs done.

Overall: Monthly close process is completed faster with intacct. It allows us to process and approve AP seamlessly, saving us time and money by outsourcing it to Intacct. Can use the software in creative ways, not just as bookkeeping.

Customer support was great from the start and the program is flexible in regards to creating reports

May 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ability to create the financial reports and also the Dashboard reports. The payables area is easy to perform functions and the year-end close is very simple.

Cons: This program is mainly written for the US market and is not able to create an EFT file (Canadian) that can be uploaded to the bank and create journal entries simultaneously. That would benefit us to make payments that are not by cheque. The "cash" payment types are good because an e-mail can be sent: however still requires for us to do a separate EFT payment on the bank.

Overall: The software allowed ability to perform accounts payable to issue cheques and to produce financial statements quickly. The 12 month report is very useful to pick up changes to values in account. The budgeting aspect is also useful for variance analysis.

Intacct has revolutionized our accounting processes and is a giving us a gold mine of information.

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Intuitive interface. Integration with multiple Intacct Marketplace Partners. Consolidation functionality (check the box and hit consolidate and it produces reliable consistent results. Scorecards and dashboards provide a wealth of current information on the health of our business in as real time a setting as we can make it. Future roll outs promise integrated AI functionality that will be a game changer. Scalability that meets the needs of our rapidly changing business is great.

Cons: As you can tell, I am a fan of Intacct and don't have too many suggestions for improvement. It makes our life easier, more efficient and productive, and gives us the information we need.

Overall: See my review.

Since we switched from Great Plains (pc based) I can't see myself working with any other software.

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The account string is flexible and you can query on just one dimension and it allows you to run reports over multiple years. I love that it creates the intercompany entries behind the "scene" - that was always a headache to reconcile.

Cons: The report writer is a little confusing but just had training and need time to practice. I tried to create a cash flow report from training but I got lost in all the column's and groups of groups that needed to be created. I also wish the report would display on screen when running and not only in edit mode.

Overall: It makes the monthly close faster and allows us to change things if there are errors in the account adjustments. It also enables the program managers to view their data rather than have us run reports for them.

customizable and user friendly

Sep 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: They allow you to customize your plan according to the size of your organization. Which makes it good value for money Analytics allows you to easily analyse financial position at any time. Built in automatic tax calculations, payslip creation. Easy and always up-to-date HR records. Software allows for greater internal efficiency. (granted that the employees responsible are trained to capture and input data accurately)

Cons: The initial training on the software can take some time. If your employees do not have prior knowledge of accounting systems, it may prove difficlut to train them on this software. For consistency it would be better to train your Business bookkeeper/payroll admin or Non profit grants administrator to capture accurately and then train everybody else how to understand and access reports that have been generated.

Capterra-loader

Highly Customizable and packed full of integrations to make the best accounting package

Jan 14, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Intacct is a great foundation to our accounting package. It allows us to build in other softwares (Nexonia, Bill.com,) to make an accounting system that works for our organization.

Cons: The price is high for Intacct compared to other fund accounting platforms for churches. On top of the cost for Intacct, you pay extra for any additional platform you decide to use. We also always seems to be tweaking how we have items set up. This could be good because we'll always making it better, but sometimes wish there was just one simple way of using the product.

Overall: by using Intacct, we've been able to keep our man hours low in the accounting office. This has allowed us to put our energy toward ministries and not back office cost.

Transitioned from Sage 50 to Intacct - 1/1/16 Go Live

Sep 01, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are several things I like best about this product and vendor: Product: 1) Cloud service is nice - you can access the product from any location and we have not experienced any down time to date 2) Automatic Allocations allow us to allocate invoices and journal entries upon entry instead of waiting until the end of the month 3) Reports are easy to write and very versatile 4) Dimensional tracking allows you to track more than just an account number for each transaction line item. Reports on dimensions are also great. Vendor: 1) Support is very responsive - it is extremely easy to open a support case and have an issue resolved in the same day.

Cons: I wish the general ledger reporting was more streamlined. Since we are allocating many of our invoices to multiple dimensions as they are entered, the GL shows multiple lines for each AP invoice. It would be nice if you could summarize by GL account while still allocating to different dimensions, but you cannot. This results in a much longer GL report, but we have adapted by creating additional reports to use in place of the standard GL reports.

Recommendations to other buyers: It is a great option if you are looking to allocate transactions upon entry and if you are looking to track other items such as departments, projects, locations, etc in addition to the account number. The reporting options are endless and it is nice to be able to report on accounts in addition to dimensions or some combination thereof.

The experience has been great. Very flexible and customizable software.

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility of the software has to be its greatest strength. Reports, workflows, field names, etc are just a few of the customizable items in Intacct. But Platform Services allows for the development of entire applications within Intacct to support your business processes down to the most granular detail.

Cons: The reporting, platform services, and general ledger modules (the modules that our company use the most) don't seem to get very much attention in the past few years in terms of further development in the quarterly update to the software. They are very useful as they currently exist but have some long-standing limitations that don't seem to be on anyone's radar.

Easy to use product.

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: UI is easy to use and new users pick up the core functionality quickly. Basic navigation is intuitive and easy to get started.

Cons: Intacct seems to be in a state of change and processes are breaking down. Things that used to be resolved quickly are taking longer to get resolved. Example: We were without an account manager for a couple of months after our AM left Intacct. We had requested some consulting services to implement two modules and the SOWs went months without being prepared.

Reports are built as if we would be printing them. I just want to get raw data, not formatted reports and graphs.

Overall: core accounting features.

Generally pleased with Intacct. Have not tested its capabilities yet, but have had good success.

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: UI is good. Ease of maintenance. General ease of use. Functionality is adequate and improving. Like the newly develop Contracts module, though pricing was wrong and made our purchase difficult.

Cons: Reporting package needs help. Have heard and seen hope for better functionality, but have yet to see delivery. Fearful that advanced reporting will be an option, which would not be good!

Detailed TB is getting out of control with unnecessary attachment of dimensions to balance sheet accounts. Need to find a way to turn that off (hopeful it can be done).

Overall: Ability to run our accounting processes with an easy to maintain product.

Fantastic Platform ERP for all Company Sizes Geared to Partner with Other Best in Class Solutions

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is a fantastic core system to build all of your companies technology solutions around.

Pros: *Extremely intuitive/easy to use *Phenomenal core financial package *Built to integrate with best in class solutions/systems (e.g. Salesforce.com) *Easy to tailor fields to your business *Ability to customize *Upgrades are seamless *On-line help functions are great *True cloud based solution (how it started and has always been) *Annual price increases are fair (esp. vs. Tier 1 ERPs)

Cons: *Very difficult to find developers with experience on this platform for contract or hire *Customer service is just ok; of course we don't pay for the enhanced service & fortunately rarely need it since so easy to use *Not the cheapest solution; but value is there

Good product and value.

Dec 14, 2017
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: Accommodates most of the needs of a growing company. Allows for some customization. Interface is easy to understand and can usually be figured out by trial and error.

Cons: Instruction manuals are lacking, will need to learn as you go. Sales team is extremely lacking in providing support and solutions that may help a growing company. Implementation of add-on modules is very generic with very little support for customization. Once implemented, we found that we were on our own in trying to resolve issues that should have been addressed by the implementation expert.

Intacct is one of the best accounting programs I've ever worked with. Easy to use.

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Intacct is easy to navigate and user friendly. I can usually find my way through reports and pages without having to use a manual or call support. There are always updates done on the program so it's always running at its best. There are many customizable reports for all different needs and all members of the company. I truly enjoy working with Intacct.

Cons: The only thing I'd like is to have bigger text boxes where I can view the memo descriptions by just rolling my mouse over the box instead of having to click it to see everything.

Love Intacct

Jul 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is straightforward and user friendly! I love the option to customize so many features and invoice templates/statements/email templates, etc. The functionality they allow you to customize i feel is a major benefit even though it takes major setup sometimes.

Cons: The AP module is a struggle with credits. I know they are working on it but we need more functionality to apply credits. I also hope they will improve the emails that go out from the system and ensure they don't get stuck in people's spam.

Overall: streamlined our clients, streamlined our process.

This is one of the better Accounting Software that I've used. I love the ease of correcting entries

May 02, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the ease of making corrections to the financials. I also like the ACH feature of Accounts Payable as well as the auto-population of Accounts Payable as well as the ability to attach invoices, which allows for the entire Payables process to become paperless.

This product also automatically perform the 2nd entry on the subsidiary books, when inputting a Source Company.

Cons: The Purchasing piece does not keep the original date; which makes it hard to book to the correct period. Also the fact that you have to keep running Registers to see what was paid to avendor. There is no quick summary feature.

Overall: I love the ease of use and the ability to quickly correct entries.

I have been sold on Intacct for 7 years could not ask for better.

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The system is User Intuitive, training new hires on the system is a 30 minute walk through, then onto process training. Speeds up everything, have as much or as little control setup. Flex to add custom anything to make the system work for you without damaging upgrade comparability. I truly love Intacct.

Cons: The only cons I can think of is little things like not being able to unapply a CM like you can a payment. It would be great to have the ability to create product types and your price book at the same time.

We have quite an uncomplicated business structure so Intacct does more than enough for us

May 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's very easy to use, except maybe the report writer which takes a bit of learning. It looks good. The dimensions help us split reports in different ways. Easy to audit.

Cons: Tracking an item through from the cash register to the point of entry is difficult. There are about 5 different screens you have to click through and sometimes it looks like an accounts payable item has been split into different lines when in fact it has not.

Overall: Reporting is much quicker and more in depth than what we were previously using. Data entry is easy.

Capterra-loader

Intacct is relatively easy to use, simple interface, multi-entity flexibility. Overall good product.

May 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The way it handles multi-entity and inter-company transactions. Simple user interface. Easy to navigate and correct entries. Great JE upload feature.

Cons: Report writer is a bit too complicated for someone not well versed in report writers. Would be great if it worked more like a pivot table.

My biggest complaint is not being able to transact in the subledger directly to a bank account.

Overall: We transitioned from Quickbooks to Intacct because of its abiilty to handle multi-entity and inter-company transactions. This saves us hours of work each month.

It added a high efficiency to our processes

May 01, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How it can email scheduled financial reports, the dashboards accessible for locations financial liaisons and graphs that combine accounting records with statistical metrics. This system has greatly improved the ability to communicate with many local leaders.

Cons: Very rigid with some AP and AR processes. Not intended for non accounting users .

Still unable to clear some credits in the AP aging report. Credits that were given after closing utilities accounts and not able to apply to next invoice.

Implemented in 2013 and using 90% of available modules day-to-day

Mar 13, 2014
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The product has an extreme ease of use aspect to it that can make a finance person highly valuable in the world of business operations. The quarterly feature updates are "meat and potatoes" and not "fluff," which actually impacts its user community. The integration with Salesforce and Avatax to Intacct in the world of purchase to pay (expense reporting and purchasing) and quote to cash (including rev rec) is really cool. The ability to focus on transaction definitions vs. recording manual debits and credits is a huge benefit. 90% of my time can then be spent on more crucial business work and not bookkeeping!

Cons: The user base at Intacct appears to be in large part built with a lot of focus to non-hardware/software manufacturing customers. The way the Inventory module integrates with Order Entry could use some work, specifically around valuation, opening up the ability to grab metadata fields linked to Items, and general reporting (custom or standard). I understand that no product is perfect, but I would love to get more efficiency out of this module.

Recommendations to other buyers: This is not Quickbooks, my friends; this is not Dynamics or Netsuite. Intacct appears to be focused on being a cloud-based, well-rounded, and intuitive business system built on new technology with lots of features and regular updates that are driven to the new age of finance operations. If you want to be a bookeeper, don't buy it, because you won't get the value. If you want to be a business partner, go for it!

I love this product. The customer support is not as efficient and responsive as the product.

May 07, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the integration of the sub-modules and that we can share data efficiently between the various platforms we use without corrupting data integrity.

Cons: The report writer. The system is simply not intuitive unless you use regularly. While some aspects do make reasonable sense once you get back into it, it feels like the system should be more intuitive or perhaps have a working report wizard.

Overall: Ease of use, accuracy and best of all efficient integration with other systems of my business.

Intacct Accounting Software

Nov 03, 2016
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: We started using Intacct on 07-01-16 and have now used it for 4 months.

Pros: Intacct is very customizable. Intacct allows you to attach documents (pdf, excel, word, etc) to each transaction. Intacct can have many dimensions which gives it a lot of functionality. Intacct allows you to schedule automatic emailed reports.

Cons: The cost to implement is more that other software's like QuickBooks or Cougar Mountain. The cost to implement is almost equivalent to one year's subscription. The report writing is not very easy and takes time to learn. They start charging you during the set-up and implementation instead of on the go live date. My feelings are they do this so it is hard to switch softwares because you either have to pay for an extra year (if you are going to switch software) or you have to pay for another software early because of the untimely annual software renewal date. The budgeting aspect for original and multiple amended budgets is not the easiest to use. We are still working out the functionality of it. Not one of its strong points.

Recommendations to other buyers: It is not as easy as QuickBooks to use but is supposed to provide more customization. We are still getting used to it.

Work with daily accounting, reporting and dashboards

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We chose this software to work with other existing software and it did not disappoint. We also selected this for that ability to incorporate statistical information with our financial information and create dashboards to share information internally.

Cons: There isn't really anything at this point that has caused problems or limitations. The only issue is when you export to Excel it does not use the latest version.

Overall: Dashboard, import and export.

Long time customer -- they keep me coming back / would be hard to go elsewhere.

May 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Dimensions / reporting / ease of use -- short learning curve for new staff. Sage Intacct continues to stay ahead of the market with quarterly releases containing significant new/improved features.

Cons: The UI of a module or two is a bit out-dated / but on their roadmap. Other than that, nothing -- I love working with Sage Intacct

Overall: Software that scales with your growing business, and integrates to other best-in-class software without much fuss or cost.

1 year after implementation..doing good

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Overall I like the system- it does not do everything we were looking for- but it is much better than our legacy system

Pros: The system is very user friendly and intuitive. Reports can be customized pretty easily. The system has great import functionality. Dashboarding features in the system are great.

Cons: Some custom reports do not pull much needed information based on what module and table the information is housed in. System flows are much different from legacy systems (at least our agency's old legacy system)- make sure to ask really pointed questions when vetting system functionality.

Great product for mid-size business

Sep 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Downloads to Excel work very well. The interface is intuitive and most functions are just a click or two away. They will work with you to get basic financial statements set up from the get-go.

Cons: Personally I prefer debits to always be positive numbers and credits negative, but in some cases this does not hold true in Intacct. For example, accumulated depreciation (a contra-asset) shows up as a positive number. Intacct is constantly improving their product, so I think they will work this out, but in some respects I feel that it is still a work in progress.

Rigid

Mar 01, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: This is a good platform if you have appropriate training as it does not provide flexibility for mistakes. It is not a 'user-friendly' or intuitive platform

Pros: Cloud platform makes it very accessible. Works just fine from just about anywhere in the world. Provides audit trail. Allows excel export.

Cons: Too rigid and very little flexibility to make adjustments in every field. Prepaid module and FA module are very clunky. Customer support is nice and understanding but cant always solve your issues on time and are usually eager to close a case and move on. Not really a user-friendly platform.

Intacct has fundamentally changed the way we handle the financial operations of our company.

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is flexible. Custom fields and reports allow us to parse out the data we need to drive decision making.

Cons: The credit card module and multi-currency functionality. There are some limitations with respect billing back charges on the credit card and depositing funds to a foreign bank account.

Overall: Transparency (audit trail), speed of bringing new acquisitions on to our system of record, and custom reporting.

Intacct works very well for our needs.

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The level of detail available and drill down capabilities. It handles all the dimensions that we need to track easily. The ability to adjust entries without have to reverse and recreate keeps account information clean.

Cons: Reports are cumbersome to create. Creating and keeping track of account groups and all that they mean and which include which accounts gets out of hand.

Easy to use with capability of add-on

Dec 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use with capability of Add-on. I like the idea of dimension which makes it so easy to manage chart of account and locations

Cons: The reporting module is very difficult to manage. For example, we need a income statement package for 19 locations and one roll up, it needs to create 20 separate income statements and group them together. They should consider adding "Tree" function.

Intacct is the leading accounting software for business!

Mar 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We switched from Quickbooks and this software just blew it away. Intacct is cloud based and is much more efficient and effective for business use and produces good reports and integrations to 3rd party software.

Cons: There are odd restrictions with the software. It won't let you use bank accounts as GL accounts which may be for a good reason but works in our business.

Intacct is awesome!

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: My organization switched from a legacy accounting system to Intacct back in July. I have to say that the migration was more than painful- but all that pain was worth it! The system is awesome! The help feature alone in the system was worth the migration- it was impossible to figure things out on your own in our legacy system- required us to go to consultants when we had issues in processing. Intacct makes it very easy to troubleshoot and figure a lot of your processing issues out on your own. The Dashboards in the system are awesome as well! I am certain that there are more great things to come with this system given we have only been using it 6 months and have not fully explored the potential of the system.

Pros: Help feature, cloud-based (so no install on individual computers), the system is intuitive, dashboards!

Cons: The flow of certain information and how the reports are generated in different modules is not what I expected (based on how our legacy system worked). Customization of reports is not as easy as originally anticipated.

Recommendations to other buyers: This product is certainly worth your time to vet and explore if you are looking to move to a new system. The system is worth the money- just make sure you have the right consultants assisting you with the implementation.

Wish we would have switched from our legacy system sooner!

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Great system if you are looking for something new. Dimension tagging in the system gives you visibility in areas you wouldn't have thought possible. You can use this system without having to use a separate reporting tool if necessary. So glad we made the switch!

Pros: System is user friendly, dashboard capabilities are excellent, help feature in the system is excellent and makes it easy to troubleshoot and fix errors without having to reach out to a 3rd party.

Cons: Custom reporting is not intuitive and time consuming. Customer support directly from the vendor could be better.

This product has been great!!

Sep 07, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is user friendly and I like the feature of attaching documents. Really speeds up the process vs looking to files to get the needed info. Also I like the ability to issue ACH payments, this has been very helpful in speeding up our payable process. another great quality is the ability to look at all of our entities from one level.

Cons: I do not like that to access attachments on invoices you have to open the invoice entry first. It would be nice to have a filter that allows this from the bill list screen. I also do not like that there was a current update within Intacct or Microsoft where now i have to take additional steps to export GL to excel. It would also be helpful to have more than one report open at a time.

Recommendations to other buyers: I strongly recommend doing a trial with any new software and allowing those who will be using it to all try it out. Also through intacct we were given a sample company to work with for a few months allowing us to try out all the different features. This made us feel great at the beginning of the year when we started using the actual system. On top of the sample company we were provided training which allowed us to ask questions.

Capterra-loader

Great and fantastic software. Easy to use and implement.

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The way that you can use the software in a creative manner and not just as a GL program as most programs require. The flexibility of the dimensions are a key for us.

Cons: The software is fantastic. With the ability to be creative you also have to have great controls in place when you do some processes that are outside of the box type ideas.

Love Sage Intacct

Sep 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gosh what do we not love! It does everything, the reports are so customizable, and everyone who works there is awesome!

Cons: What I personally do not like about Intacct is there is no way to see imports that are being uploaded in the queue. Sometimes I upload the same file twice and Intacct doesn't recognize it and I have duplicate files.

Very user friendly, and multiple dashboards for all aspects of business

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy reporting functions that help us analyze every aspect of our business on a monthly, quarterly, and yearly basis. Customizable dashboards also allow team members to keep track of what is most important to them.

Cons: Limited access and functionality without a premium subscription requires workarounds to accomplish certain tasks.

Quite useful to have the rev rec templates in place

Dec 15, 2014
3/5
Overall

Comments: The system itself is not that hard to figure out, but going back and tracing entries you've made is not so easy. Correcting errors is next to impossible, resulting in a number of journal entries that would otherwise be unnecessary. As a software development firm, it is quite useful to have the Rev Rec templates in place. Again, correcting errors is a hassle. I also am less than enamored with their reports. For instance, it would be lovely if reports like A/R Aging had drill-down capabilities. And I have not found the Dashboards very useful; again, there are no drill-down capabilities. I have been working on the preview activity, have had issues getting on (mainly user-error)., and have always received a gracious and prompt response from their support people. It makes Rev Rec easy with the templates in place when the invoices are generated. The support people have always been very responsive to any inquiries I have sent them.

Pros: It is a fairly easy program to figure out if you have any kind of experience with programs such as QuickBooks, and there are added features that QB doesn't have, but it is much less forgiving with any clerical errors you may make.

Cons: It is difficult to go back and make changes to entries that have been made, especially after payment has been received on an invoice, for instance. I would like to be able to go back and make corrections to clerical errors that have been made, with

Customer service is some of the best in the industry. They are always ready and able to help.

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to produce about every type of report you need. We use many reports. Intacct is innovative and always improving the product.

Cons: Ironically, the reporting is very complex and difficult to manage in the initial stages. Once you have a longer term understanding it is very manageable.

Overall: great reporting - accuracy - aicpa recommended

Good enough for my company

Jan 05, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I always recommend this software to other companies as well. My clients enjoy using it as well.

Pros: It makes my company go on. It's functionality are simple to use, even a nonproffesional person can use it. I like it's security, how easy I can access every details or information I want about my company finances. I'm a big fan

Cons: I want a function which allow me to connect this software with PayPal and Luno digital wallet. They must just keep updating the security

Sage Intacct is an incredible value because it's helped our revenue and volume tremendously

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Sage Intacct is very complete and feature-rich, allowing us to consolidate our billing solutions. That lead to streamlining our process, leading to a significant increase in our productivity. We're now using it daily throughout the entire company.

Cons: The pricing was more than we initially anticipated but it became a non-issue once we began using the software. When we were exposed to the entire platform we were much more comfortable.

Intacct has met all our needs and allowed us to reduce the time needed to close our books each month

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The user friendliness makes it easy to train staff, the import feature saves us time when entering data and the ability to budget and expense to different dimensions.

Cons: I wish the reporting was a little more flexible and I am patiently waiting for the new reporting to be released.

The Intacct team is 100% customer success focused

May 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The open platform allows us to choose best in breed solutions across the company and then integrate it all together to reflect financials and reporting.

Cons: If you don't know what you're doing or have a good trainer, it may take a little while to get familiar with the navigation.

Great product and always looking to improve it which is awesome. Listens to their customers.

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The drill down feature to be able to see or find anything on screen. Also the ability to upload documents to A/P bills is a nice feature.

Cons: Not too much here. I wish the support was a little more responsive but I understand having to rank cases based on priority and urgency.