# Sage Intacct Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Sage Intacct the right Lease Accounting solution for you? Explore 638 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76/Intacct/reviews --- Sage Intacct 4.3 (638) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Reviews of Sage Intacct Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews HK HEMANT K ManagerInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “The dimensional accounting model and real-time dashboards significantly improved financial visibility and decision-making, while features like multi-entity consolidation and automation streamlined month-end close and reduced manual effort.“ January 22, 2026 LJ Laura J CFOEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “What we like least about Sage is inability to correct invoices in AP or AR after paid and not having automated fund balancing.“ November 18, 2025 HK HEMANT K ManagerInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “It is a robust, cloud-native financial management system that delivers strong core accounting, excellent reporting, and solid scalability for growing organizations.“ January 22, 2026 RD Ross D Corporate ControllerConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “This makes searching for transactions and trying to follow what happened in the system very difficult because I'm not able to view all the info I need to at once.“ January 16, 2026 AS Alex S Director of Financial OperationsNon-Profit Organization Management, 201 - 500 employeesUsed the software for: 1-2 years. “The dimensional reporting is a standout feature, allowing for detailed insights across programs, locations, and funding sources without overcomplicating the chart of accounts.“ March 23, 2026 RD Ross D Corporate ControllerConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “Additionally, it feels like I'm not able to customize reports to provide all the information I need in one place.“ January 16, 2026 RK Raiyan K AccountantRetail, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Some of their features of invoice management and payment processing is game changer knowing how easy the interface is and how easily you can navigate around the system.“ November 24, 2025 HD Haley D Accounting AdminMedical Practice, 501 - 1,000 employeesUsed the software for: 1-2 years. “Certain entries are unable to be deleted permanently rather there is a "reversed" option which essentially does perform the same act however still remains visible which i do not love.“ March 19, 2026 ## Showing most helpful reviews Showing 1-25 of 638 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Audrey H. System Administrator Information Technology and Services Used the software for: 2+ years ### "Great software for all kinds of financial statement reports" August 4, 2023 4.0 This system facilitates the entry of invoices and the administration of team expenditures. We required an agency-wide application because of the variety of our activities. Our team has found Sage to be straightforward to learn and use, particularly for invoice entry and approval procedures. Pros 's collaborative features are a big plus for me. The primary navigational ribbon located at the system's top makes clicking through to explore further a breeze. Receipt of revenue can be easily recorded, as can the complicated intercompany receivables that go along with them. Cons The difficulty certain managers and approvers have in searching for specific data is currently my main complaint, but I'm confident that this can be fixed with some fine-tuning. Switched from [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[Maxio](https://www.capterra.com/p/139751/Maxio/) Clients are very accessible. Easy to use menus for making new clients, products, and bills. And I had no trouble obtaining the required reports. Intacct simplified things for me, if I may say so. Review Source AC Amy C. CFO Medical Practice Used the software for: 1-2 years ### "Best decision" March 23, 2026 4.0 Overall I'm very happy with it. It have improved our reports. We now can see how each department is doing rather just viewing financials for the entire entity. Pros I really enjoy the grant management portion of the product. It has helped our organization greatly with not having to keep track of grant spending manually. Cons The budget module was a bit hard to figure out my first time. I feel there are too many steps to a lot of the features. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We need more features to help track grants and by departments. Review Source KG Kelsie-Ann G. Financial manager Accounting Used the software for: 1-2 years ### "HONEST SAGE REVEIW\_NEW USER" April 22, 2026 3.0 It is okay, there are a lot of benefits to using but i also find that there a few things that needs looking into to make this user friendly. Pros Easy VAT reporting, Smart rules have been a game changer for us! Also like the fact that we can pull consolidated reports on our different entities. Cons Debtors/creditors age analysis report is set on days not months ... probably the most frustrating part. Cannot process a refund on a supplier/customer... silly ! Switched from [Pastel](https://www.capterra.com/p/176456/Pastel/) To integrate with AMS (asset register maintenance program) Review Source RD Ross D. Corporate Controller Construction Used the software for: Less than 6 months ### "Pretty Good But Pretty Frustrating" January 16, 2026 3.0 Overall I'd say that overall it's fine. I do feel like trying to find information in Sage is very frustrating and time consuming. Hopefully as I get more used to the system I'll get more comfortable with how to find data, but for the most part I feel like it is not as intuitive as it could be. Pros I like that Sage has good integrations. Additionally the Sage University and amount of available trainings are very helpful. Cons I feel like getting data out of Sage can be very difficult and cumbersome. I feel like I'm constantly running reports trying to find what boxes I need to check to get the right data out of the system. For example, I previously worked with Business Central and my main starting point for finding GL data was the Chart of Accounts where I could see balances as of "right now". From there I could click on the balance and drill down into the GL data and filter by dates and date ranges to quickly see what data I was looking at. I could then click on "Find Entries" to drill down even further. In Sage I can't even see what a GL balance is without running a Trial Balance. Additionally, I have to make sure I run the TB for a wide enough date range so that if I have to hunt for a transaction I can make sure its in there, otherwise I'll have to go back and adjust the parameters. Then once the GL data is displayed, I'm not able to sort it in any way (largest to smallest, etc.). The only way to sort the data is by exporting it to excel, sorting it, finding your transactions, then going back into Sage and hunting for it manually again. Additionally, when Sage opens things in a separate "popup" window, it only allows me to have 1 "popup" window open at a time. If I'm looking at a transaction in a popup then I click on something else that requires a popup, the first popup is overridden by the second one. This makes searching for transactions and trying to follow what happened in the system very difficult because I'm not able to view all the info I need to at once. Additionally, it feels like I'm not able to customize reports to provide all the information I need in one place. For example, if I'm trying to understand the value of invoices sent out in a certain date range by location, I can't just run the "AR ledger" report. In order to get the Location ID of my AR data, I have to run an "Invoice Analysis" report, which has multiple lines per invoice (to show the individual line items on every invoice), export that detail, then create a pivot table by location. Maybe this can be solved through a custom report, but those aren't intuitive either. It gets very frustrating when I know the information is in the system but I can't customize the columns in reports to show the date in the most useful way, I have to jump through hoops to get what I need. Switched from [Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/) I moved companies. My previous company used Business Central and my new company uses . Review Source DB Dylan B. Controller Farming Used the software for: 6-12 months ### "Controller" March 9, 2026 5.0 Excellent, product is very technical and requires time to learn how to operate. Once configured for your organizational needs, product functions exceptionally well. Pros Technical and highly customizable. Easy to use once it's functional with you needs! I would reccomend Lucentive as your implementation specialist. Cons Requires time to understand and configure system directly to your needs. Once you have the necessary tailoring done for your organization, the system functions very well. Switched from [GrowPoint](https://www.capterra.com/p/199568/GrowPoint/) Better functionalities and processes information quicker. Review Source SW Sumuer W. Director of Finance Mental Health Care Used the software for: 2+ years ### "Sumuer's Review" April 22, 2026 5.0 I have found Sage to be wonderful. Each Sage representative I have had the opportunity to works with has been very helpful. They go out of their way to give direction or offer suggestions. I recommend to everyone. Pros It is easy to navigate and pull/report information I particularly appreciate the ability to use and report on User Defined Dimensions. This has made a significant difference in our abillity to "slice & dice" Cons I have only a few things that do not work as I would hope...tho they are so rare that I am unable to identify at this moment. Switched from [Blackbaud Financial Edge NXT](https://www.capterra.com/p/27468/Financial-Edge-NXT/) Because FE was difficult to use it had poor reporting and seemed nearly impossible to download reports. Review Source AP Andrew P. Director of Finance Non-Profit Organization Management Used the software for: 2+ years ### "Sage for Non-Profits" April 21, 2026 4.0 Sage Intaact remains a useful tool for nonprofits. Should they fix their error reporting issues and a few more anomalies it will continue to be a good product. Pros Sale is a powerful tool for Nonprofits. It allows multiple opportunities to record and report specific Grants. Ease of use Cons During file imports when the import has an issue, the File import error messages are pitiful. They provide no real assistance in resolving the import issue. Pricing is significantly higher than other similar products and seems excessive Alternatives considered [MIP Accounting](https://www.capterra.com/p/116591/MIP-Accounting/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Sage Intacct No idea, I was not involved in the process. It was made prior to my arrival Review Source JD Jeremy D. director of finance Financial Services Used the software for: 2+ years ### "Great software!" April 21, 2026 4.0 Great software as it has revolutionized our close, reporting and overall financial operations. We are now 6 days to full FP&A vs 20. Pros Our ability to integrate it into our firm operating system sofware. It also handles all of the financial reporting I need. I appreciate the subscription method flexibility as well. Cons Reporting is dificult. It took us some time to learn the core of the system and how different modules interact. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Sage Intacct Pricing and flexibility. We could get what we wanted and not more. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Needed more customization for our billing. Review Source JH Jack H. Finance Specialist Insurance Used the software for: Less than 6 months ### "Sage Review" April 3, 2026 5.0 My overall experience with Sage is amazing. I feel like the cost benefit for it is exceptional due to the time saved and level of organization we can have. Pros What I liked most about moving over to Sage was how fast and simple it is to learn a new UI. The course that is offered is very insightful and helped my team learn quickly. Cons What I liked least about was how hard it is to go back and undo mistakes. It seems like if one mistake snowballs into other mistakes, you have to go back and fix everything it effected, rather than fixing the original mistake. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Sage offered a much more optimized software and was well worth the price. Review Source AS Alex S. Director of Financial Operations Non-Profit Organization Management Used the software for: 1-2 years ### "Powerful and Scalable Financial System That Delivers" March 23, 2026 4.0 Our overall experience with has been very positive. It provides a strong financial infrastructure with the flexibility and depth needed to support a growing organization. The system has significantly improved our reporting capabilities and internal visibility, which has been valuable for both management and audit purposes. While implementation and onboarding require some upfront effort, the long-term benefits outweigh the initial investment. In terms of value for money, Sage Intacct delivers a high-quality solution that scales well as organizational needs evolve. Pros is a robust and highly scalable financial system that works especially well for multi-entity and nonprofit organizations. The dimensional reporting is a standout feature, allowing for detailed insights across programs, locations, and funding sources without overcomplicating the chart of accounts. Reporting is flexible and audit-friendly, and the system integrates well with other tools. Overall, it provides strong controls and visibility for finance teams. Cons There is a learning curve for new users, particularly for non-finance staff, and some workflows can take time to fully optimize during implementation. However, once configured properly, the system runs smoothly and efficiently. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Need a more robust system than prior one Review Source PM Phillip M. CFO Non-Profit Organization Management Used the software for: 1-2 years ### "Sage Intacct" November 26, 2025 4.0 is a strong fit for nonprofits that need transparency, compliance, and multi-dimensional financial insight. It provides clear visibility into programs, grants, and funding sources, which helps organizations make data-driven decisions and meet reporting requirements with confidence. While the setup and training require an upfront investment, the long-term benefits—streamlined audits, reduced manual work, and stronger financial oversight—make it a valuable solution for mission-driven organizations looking to scale their impact. Pros Accessible from anywhere, with strong role-based permissions and the ability to grow with the organization. Smooth connections with systems like Salesforce, bill-pay platforms, and budgeting tools. Real-time access, clear audit trails, and solid internal controls make audits smoother and reduce manual reconciliations. Customizable dashboards give executives and program managers clear visibility into budgets, spending, and outcomes. Cons The system is powerful, but navigation and setup can feel complex for new users. Some advanced reports or workflows require help from consultants or Intacct partners. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing Sage Intacct Cloud Based and was more cost effective at the time. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We had outgrown the software and wanted a streamlined system for purchasing. Review Source JC Jackie C. Director of Finance Mental Health Care Used the software for: 2+ years ### "Made for Accountants" September 17, 2025 5.0 I really like . The implementation was pretty easy, the various input screens within the applications are similar, so training is easier, the many dimensions and customization helps us with tracking and reporting. Pros I like Intacct’s automations, as they help us keep our accounting team lean and efficient. I like all the dimensions that help us track grants and other funding sources. I have found the system to be very intuitive. Cons The cost is a bit prohibitive, but it’s in line with its competitors. The support is sometimes not very responsive. Alternatives considered [Blackbaud Financial Edge NXT](https://www.capterra.com/p/27468/Financial-Edge-NXT/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Sage Intacct Ease of use, AICPA endorsement, & that it was designed by accountants Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) QB was becoming unstable with all the info in it. There was not a good method to track funding in place. We simply outgrew it. Review Source Response from Sage September 22, 2025 Thanks for your thorough review, Jackie. We're glad that Sage Intacct is helping you scale and excel. I'll also be sure to take your feedback regarding cost and support back to the appropriate teams. Please let me know if you need anything else. SB Shawna B. Accountant Non-Profit Organization Management Used the software for: 1-2 years ### "Intacct Review" November 24, 2025 4.0 Overall, my experience with has been excellent. We previously used Sage 50, so moving to a cloud-based system gave us real-time visibility and much better reporting capabilities. After implementing automation, we eliminated a lot of repetitive tasks in AP/AR and month-end, which significantly improved accuracy and turnaround time. The combination of a more modern platform plus automated workflows really streamlined our financial processes. Pros It made accounting reporting feel easy. The visibility and automation were the biggest wins. Importing bank files during bank reconciliation has improved that process significantly. The automation has also been extremely helpful. Cons The only challenge we experienced was around integrations. doesn’t connect directly to our bank, and syncing with Concur came with added fees. It wasn’t a dealbreaker, but it did add some extra steps. Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) we wanted a cloud based system and the software we were using was outdated. Review Source RK Raiyan K. Accountant Retail Used the software for: 1-2 years ### "Sage Intacct - Powerful Financials, But Know the Limits" November 24, 2025 5.0 My overall experience with Sage is amazing and game-changer. Some of their features of invoice management and payment processing is game changer knowing how easy the interface is and how easily you can navigate around the system. Also, if there is issues or concerns regarding the system, their customer support is usually very helpful. Pros The interface is clean, logical for accountants and easier for finance teams to adopt without a steep learning curve. Love it for its effortless consolidation feature. Cons The per user licensing fee and cost of add on modules (E.g.: Project Accounting, Advanced Inventory) add up quickly. For very small businesses or those with simple, single-entity operations, the price tag may be hard to justify as they wouldn't be leveraging its powerful features. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) To solve complex accounting and financial reporting challenges. Review Source KH Kevin H. Controller Real Estate Used the software for: 2+ years ### "Great Bang for the Buck" January 16, 2026 4.0 Overall is a great accounting solution for any size company. It can handle the needs of the small business to the larger multi office companies. Pros What I like most about is the ease of use and the cloud based program so that it can be access anywhere. Cons The thing I like least about is some of the limitations on customizing reports and the report writer is cumbersome. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Sage Intacct The software offered everything we needed was flexible to grow and was priced right. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Was looking for an online accounting software with more flexibility. Review Source CH Cortney H. Staff Accountant Hospital & Health Care Used the software for: 6-12 months ### "Adequate Software" September 9, 2025 3.0 It has been a long trying process to get everything working correctly. Our manager suggests spending more money to get consulting hours without the promis it will work as expected. We even asked for a demo to confirm it would work without any success. Pros Once you train yourself on how to use it, It isn't difficult to use when things are set up correctly. Cons The set up not complete by consultant and now trying to get it done by myself to not spend more money which is ridiculous for how much we spent Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Sage Intacct Price was the main factor, but we are regretting that decision now. Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) Legacy system was being discontinued so we had to change Review Source Response from Sage September 22, 2025 Hi, Cortney. Thanks for taking the time to review Sage Intacct. This is definitely not the experience we want customers to have. Do you have access to the Intacct Community for crowdsourcing solutions? And access to the training library and Sage U? Please let me know what you're trying to accomplish, and I'll try to find some resources for you. JG Jay G. Accounting Specialist Construction Used the software for: 2+ years ### "Solid Core Accounting Software but Lacking In-house Cutting Edge Tech" July 8, 2025 4.0 Intacct houses our ledger, reporting, AR, project/contract, purchase order, and other accounting processes, but for many of our transaction-bulkier processes (AP & payroll primarily) we use 3rd party applications, some of which (Stampli for AP & bill payment, for example) integrate with Intacct seamlessly, and some of which we import data from via Excel exports (Paylocity for payroll, Center for credit cards). Overall this works well and we like the 3rd party projects we use, but it is unfortunate that Intacct is so inferior in these areas that you have to use 3rd parties if you want to have the latest technology for streamlining these processes. That being said, Intacct does a good job with the core accounting functions of housing the ledger, offering all the modules you might need (even if you have to just import data into them or sync 3rd party applications with them), and providing extensive reporting capabilities and internal controls. Pros has a wide range of capabilities and scalability, both in terms of the accounting functions it offers as well as the custom reporting, custom dimensions, etc. Cons Intacct itself is technologically behind a lot of specialized software; i.e. for payroll, fixed assets, AP, etc. So although you can get Intacct modules for some of these functions added into your Intacct program, they are not as good as 3rd party applications. Thankfully, there are many that integrate well with Intacct. Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) Sage 50 (which we hosted on our own server, not the cloud) was not up to par with the growth of our company. Review Source Response from Sage July 23, 2025 Hi, Jay. Thanks so much for your very thorough review. We're so glad you're pleased with Sage Intacct, and we'd love to hear more from you if/when you get a chance--specifically about any advancements you feel we can make with AP, fixed assets, and payroll. You mentioned those are lagging behind technologically. Feel free to reply to me, and it's possible I can get your suggestions added to our roadmap. Thanks again! SH Shannon H. National Account Manager Construction Used the software for: 2+ years ### "Great Accounting Platform for Multi-Location Companies" August 30, 2024 5.0 is a great financial management program. The product is user friendly in terms of financial management. The product has been an effective tool for our company Pros Sage integrates well with our other systems including ServiceTrade. The product is user friendly for our multiple offices. Cons At this point I have no issues to report. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We switched to Sage due to expanding our company into multiple office. This product best suited our needs. Review Source TM Tammy M. Senior Accountant Hospital & Health Care Used the software for: 2+ years ### "Accounting for Accountants!" September 17, 2025 5.0 My current role gives me the opportunity to do accounting using ! Living the dream! SI is a godsend. Pros Ease of use. It's an accounting program written for accountants by accountants! Love being able to adapt this program to our needs. Cons Needing a partner to make major changes! I am a former implementer I could do it! The cost makes us think twice before adding modules. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Outgrew an needed a more professional product Review Source Response from Sage September 22, 2025 Thanks for review Sage Intacct, Tammy. We're so glad you're loving it and trust that it's helping you and your team deliver incredible results for your org. VR Verified Reviewer Business Development Accounting Used the software for: 6-12 months ### "Automation & Efficiency in Sage Intacct" November 7, 2025 4.0 gives us access to quicker, more reliable data because it integrates with our other systems and is user-friendly. Pros The ability to use customized fields, dimensions, reports, etc. makes it far superior to other accounting software. Cons The reporting and invoices are very complicated and difficult to update. I can be a bit of a time waste and create some bottlenecks. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Growing company with more complex needs. We needed a system to keep up with our growth Review Source KS Kimberly S. CEO Accounting Used the software for: 2+ years ### "Biggest and Best Bang for the Buck" July 14, 2025 5.0 I have used Sage and it's predecessors professionally and personally for over 40 years. It is affordable, relatively easy to use once you understand it and it's got a lot of options as to size, cost and accessibility for a variety of applications. Pros I like the audit trail. One of the negative comments was that "You can't go back and change the numbers." GOOD. As a professional Accountant and Tax representative, being able to just change the numbers without a proper journal entry reversing the error and putting it in correctly causes significant transactional tracking problems. I use and recommend Sage products for my clients and that detailed audit trail is critical in locating and correcting problems and explaining things during an audit. NEVER change that! Cons I don't like that your sales department doesn't fully understand the product nor do they know anything about bookkeeping. So I can't just send my clients directly to you. I have to call, find out which product is best and then have my client buy it. I have one client that spent $60k on a software she didn't need because a Sage representative told her your software couldn't do what she needed when I know for a fact that it CAN! Your salesperson simply didn't understand the full capabilities of the software and how to use it. That's not good. Review Source Response from Sage July 21, 2025 Thank you so much for this amazing and thorough review, Kimberly. And thanks for being such a loyal customer. Your feedback is the 'cons' section is also incredibly useful. I regret you and your clients have had these experiences, but I'll be sure to share your product education feedback with the leaders of our customer-facing teams. Please don't hesitate to reach out if you need anything. DS David S. President Mechanical or Industrial Engineering Used the software for: 2+ years ### "Account Support lacking" January 16, 2026 4.0 Extremely poor Pros Full functioning software. Nothing more. Cons The selling process and account management. The people that see, manage and handle accounts on a day-to-day basis are not accounting or technical people. But they hold the keys to everything. Cost is becoming unreasonable from initial start of contract. Despite discussions about this, the account manager continues to try and get more money. Despite hours left on contract, I was required to sign a new agreement committing to additional cost. Software is good. The account management and customer experience is terrible for a company below $20M. Review Source SP Sara P. Chief Financial Officer Hospital & Health Care Used the software for: 2+ years ### "Great Accounting System" July 14, 2025 5.0 Pros is a game-changer for organizations looking for a cloud-based accounting solution that scales with them. One of the most praised aspects is its robust reporting and dashboard capabilities. The ability to build custom reports and real-time dashboards without relying on IT support is a huge win for finance teams. Cons Learning the system is overwhelming at first. While powerful, the interface and navigation can take time to learn, especially for someone without prior experience in mid-market accounting software. Customizations are also very complex. Review Source Response from Sage July 22, 2025 Thanks, Sara, for your thorough review and kind words. We're glad Sage Intacct is mostly exceeding your expectations. Your feedback about our UI and complex customizations is critical to our commitment to continuously improve the product. I'll be sharing that with our product team. Reach out if you'd like to talk more! MK Matthew K. Head of Finance Hospital & Health Care Used the software for: 2+ years ### "Mediocre Product, Clunky and hard to use" November 18, 2025 3.0 We've had a tough time with our account manager during renewals. Each team member has also had a tough time learning the system. Pros More cost effective than Netsuite by about 50%. It integrates fairly well with the rest of our platforms. Cons The platform is quite clunky and hard to use. Our whole time had a pretty steep learning curve trying to figure out how to use it. Our account manager has also been terrible - screwing up our renewals. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Sage Intacct It was significantly cheaper than Netsuite. Review Source CS Christopher S. Accountant Hospitality Used the software for: 1-2 years ### "Sage is the best accounting platform I have used to date. " January 21, 2026 5.0 Overall experience is Very positive. is the best accounting software platform I have ever used! Pros What I like most about sage Its flexibility and ease of use for our accounting function. Intacct colaborate and the ability to upload source documents into transactions allows us to operate paper free. Cons One of my employees has an issue where the functionality of Sage Collaborate stopped working and it has been almost a month with no resolution. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.